Public Storage Self-Storage Units at 4305 W 86th Street, Indianapolis, IN
4305 W 86th Street Indianapolis, IN 46268
Full Service Kiosk Available
Mon-Sun Self Service - online & on-site eRental
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Mon-Sun Self Service - online & on-site eRental
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 57/moSmall 5'x5'
$ 57/mo $76Best Price LabelHurry!
- Inside unit
- 1st Floor
5'x5'Online only price$ 64/moSmall 5'x5'
$ 64/mo $85Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 76/moSmall 5'x10'
$ 76/mo $101Best Price LabelHurry!
- Inside unit
- 1st Floor
5'x10'Online only price$ 84/moSmall 5'x10'
$ 84/mo $112Best Price LabelHurry!
- Outside unit
- Drive-up access
5'x10'Online only price$ 90/moSmall 5'x10'
$ 90/mo $120Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 113/moMedium 7.5'x10'
$ 113/mo $151Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 118/moMedium 10'x10'
$ 118/mo $158Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x10'Online only price$ 124/moMedium 10'x10'
$ 124/mo $166Best Price Label2 unit left!
- Inside unit
- 1st Floor
12'x30'Online only price$ 124/moParking 12'x30'
$ 124/mo $165Best Price Label1 unit left!
- Uncovered parking
10'x15'Online only price$ 152/moLarge 10'x15'
$ 152/mo $202Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x10'Online only price$ 154/moMedium 10'x10'
$ 154/mo $205Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 158/moLarge 10'x20'
$ 158/mo $211Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x15'Online only price$ 159/moLarge 10'x15'
$ 159/mo $212Best Price LabelHurry!
- Inside unit
- 1st Floor
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
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5725 Georgetown Road
Indianapolis IN 46254
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4305 Lafayette Road
Indianapolis IN 46254
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5151 Pike Plaza
Indianapolis IN 46254
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6940 Shore Terrace Drive
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Self-Storage Near Indianapolis
Resources from the Help Center
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See what fits in different storage unit sizes
Northwest Indianapolis Storage Units Near I-465
This Indianapolis Public Storage sits in the northwest part of town right off Interstate 465 with a great selection of self storage rentals.
Roughly 15 miles from downtown Indianapolis and with easy access from I-65, I-865 and U.S. Route 421 too, it's a perfect place for customers in the Park 100, New Augusta and College Park neighborhoods to find cheap storage units close to home.
Instead of letting golf clubs collect dust in the garage, grab a 5x10 storage unit to hold clubs, golf shoes and other golf gear for trips across I-465 to Crooked Stick Golf Club.
A 10x15 storage unit is big enough for companies off of Michigan Road to store extra office furniture, office equipment and even surplus inventory, all near the workplace.
For a family in Zionsville getting ready for a major remodel, a 10x30 storage unit at this location is a great place to pack up the whole house, including couches, tables, bedroom furniture and household appliances.
This location offers indoor storage units and outdoor storage units, as well as climate controlled storage units, all in different sizes. In addition, there are rental parking spaces for car storage, truck storage, RV storage or boat storage, plus enclosed vehicle storage units too.
The storage area features keypad-code entry and the property manager lives on site, providing peace of mind to storage customers. For extra convenience, the rental office sells moving boxes, furniture pads, mattress bags and other moving supplies.
Great for customers across northwest Marion County, southwest Hamilton County and southeast Boone County, this Public Storage is proud to provide storage solutions and excellent customer service to Indianapolis and the surrounding areas.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 497)
Live coming to this location, Mike's service is fantastic. Great clean facility and love the customer service
I have been at this location for several years now, and Mike's service to me and my family has been tremendously appreciated. Thanks for all you do mike.
I always come to west 86th public storage due to Mike's customer service, always has a smile and very friendly, took the time out of his schedule to help me download the ps app and I absolutely love it. Thank you for the great service as always mike, ps needs more mgrs. Like you.
Mikes customer service is phenomenal he takes very good care of his customers and property, great clean facility. Always love coming here to pay my moms bill due to the service I always receive from Mike. Way to go mike
Ps on West 86th Street, stop by and see Mike Great clean facility and wonderful customer service that was provided by Mike, stop by you will not be disappointed. Thank you again mike
Great place great price great customer service I recommend.
Hey Mike gave me good customer service
Mikes customer service is top notch, thank you for all you do for your customers great clean facility and units
Bout storage units for auction and Mike did an excellent job at helping me and providing information. Will definitely be back again next month. Thanksike for your help
Great job! Thanks for making it fast and easy Mike!
I’ve used this storage place a millions times and I left one storage place today 04/01/23 and came back to where I know . I love this property and enjoy the manager Mike . He remember me from before and just being back home is a gd feeling . Thank you public storage for all your help
I’ve been renting from PS for a few months. When our family needed a larger unit, Mike made the transition a smooth process! He offers the best customer care experience! I appreciate you, Mike!
Mike, helped me and was so nice took care of me. Appreciate him.
The store is great and the store manager is awesome. Appreciate the work they do.
Mike is A1!!
Mannnn, they always treat me with the best customer service. I recommend anyone needing a storage space shop here!!!
I was so stressed out today about my storage and the property manager Mike really took it in his hands to make sure everything worked out for me you don't get no better than somebody taking their job personal enough to make sure everything works out good for you.
Modest time renting a storage space Mike made my experience very smooth thanks again public storage excellent customer service!
I've rented from here for years, and Mike is the reason why I keep coming back! Facility is well maintained, and my belongings are always safe and dry when I vacate. Thanks for all your help Mike!!!!!!
Mike is an awesome person and huge help very patient
Thank you Mike ! You’re an amazing manager ! You definitely make sure your customers are satisfied! Great communication, welcoming spirit , pleasant to work with !
Thank you Mike for being a great and welcome manager , your attitude and the willing to help your customers goes above and beyond to ensure that your customer are satisfied. Kudos to you and keep helping as you always ! Thanks again amazing manager ! So helpful, great communication ! He made my experience enjoyable . Thank you Mike !
Mike was very helpful. Mike helped me find the perfect storage unit for and was very respectful.
Like everything about the place, management is awesome, the place is clean, and well kept up.
Mike made my move in easy and was very helpful. Thank you mike
Mike should be the customer service trainer for the entire Pubic Storage organization. He is knowledgeable, ultra customer focused and a considerate straighter shooter. Bravo Mike! 😃
Mike helped me tremendously with setting the app up on my device and his customer service is excellent
Great customer service well organized an cleaned an storage units are safe secure love it here
Excellent service and always has a smile on his face. Mike is the man.
Today I was greeted by a happy, smiling employee by the name of Mike. He was definitely a blessing in my storm and he assisted me with everything I needed. I am very grateful and appreciative to know that we still have wonderful amazing employees that still cares about the customer and the customer service they provide. Thank you Mike And thank you public storage for hiring him!!!! 40 stars 🌟
I absolutely love this place. If you have any problems or questions they will help you. Very nice man named Mike helped me out today with a lock situation. Very happy customer. 😊 thank you for everything.
So last night I was so frustrated with the public storage location at 56th and Georgetown that I so happened stop by the one last night at 86th and Michigan road and my man Mike (property manager) GREAT MAN!!! helped me with needing a lock and getting into my storage took less than 5 minutes he was professional and helpful. It felt good to talk to a REAL person and not just a Kiosk - Thank you Mike you made my night and was a true blessing. If you are searching for a Storage location. Look no more rent from the one at 4305 West 86th and Michigan Rd. you won't be disappointed. Sincerely, Happy Customer DB
I really like this location mike was really helpful and any issues I had he took care of it thank you mike
Since my day of inquiring about an unit..to actually setting up online, and moving in, Mike the property manager has been nothing more than AMAZING!! Great customer service, great care, and very helpful! I highly recommend Public Storage and this location 😊
Mike was great and I loved his customer service !! definitely one of the best public storage i’ve been to !! we need more people like “mike’ THANK YOU
The guy in the front is the best in the world 🥰🥰🥰🥰🥰
Mike is a great property manager, always takes him time to assist me with my accounts. Thank you for the great customer service mike
I would strongly recommend getting a unit at the 86th location. Mike was super easy to work with. He is always there for me by phone or just helping out with questions.
I am a customer from 6/2010. Thank for the service to sell moving boxes and a couple of storage units for my family and myself!!! This really helped.
I am a customer currently of this 86st location. I called the office and left a voicemail message asking for the property manager to return my call. In less than 30 min I received a call from Mike who went over and above in providing exceptional customer support and service. Good customer service is rare these days but Mike was a breath of fresh air. He answered my questions and took it upon himself to do an overview of my account. His service and willingness to go above and beyond made me a very happy customer. Thank you, Mike!
Mike is the Property Manager at this location. Mike gets things done, is professional and accessible. I highly recommend this location. No, I am not affiliated or employed by Public Storage. I am a happy customer.
Great Customer Service,,I Have Been A Customer With This Company Over 20 Years!!
I have nothing but great things to say about this public storage location. The on site Mike is amazing.I would give him 100% on customer service. He makes sure not only his customers are taken care of, but the site itself as well. This location is very clean and no clutter anywhere!!! I would highly recommend this location to everyone!!! Thanks Mike!!!!
Great customer service. Profession prompt & friendly. Deserves a raise!
Hi: An amazing thing just happened. I was given a break on my storage rent for the next 6 months. I cant believe a business would look out for their customers, especially now in todays economy. I am so impressed and appreciative. Thank you so much You are truly one of a kind.
My service was very nice... greatly appreciated! 😃👍😃💚💖
On site manager is very helpful willing to help wherever he can
Mike at this public storage is a great person to work with he runs a storage place perfectly I appreciate him being here and I hope he stays here for as long as I’m here
Mike was great, helped us compare options and make the right choice! He clearly cares about his facility and his customers.
My rep. Mike is a great Mgr. Please give him the highest rating that the company has.
Had a great experience with them…. Mike always called and made sure I had everything I needed…. Wonderful customer service and I will definitely use again if need be!!!
Amazing service!! The property manager took care of me even on his day off.Would recommend 1000%!!!
This is hands down the best Public Storage around. My boyfriend and I were helped by Mike, and I am beyond impressed. He’s polite, professional, knowledgeable, definitely on your side and does what he can to work with you. Two other customers came in, and he was just as friendly with them. The smile never left his face while he took the time to interact with different customers and made sure that everyone was happy. Mike genuinely cares, and I feel like that’s rare these days. Super rad. Thanks again, Mike!
I had a great experience with public storage Mike was always super helpful and i appreciate it a lot ! You don’t run into many places that have good customer service but here it’s excellent. I would recommend this public storage to everyone!
I had a great experience today moving in my storage . Mike the property manager was very helpful . I had to upgrade to a larger unit . He was able to set me up very quickly with everything that I need. I would definitely recommend.
Mike was a phenomenal help! I’ve had my unit for some time now and he’s always there to help me out
Mike is great… always helps me out.
Huge props to mike, dude was extremely nice and helped more than he needed to. 11/10 employee.
Great customer service had issues getting access to into the gate. Mike helped out as well as showed me how to use the app, which will make things much easier for me.
Mike runs a great storage facility. Highly recommended!!
Mike is definitely wonderful he is the property manager and I’ve been here for years. Need more people like him 🤗
I have been using this Storage site for about four years and I’am very satisfied with location and the service that I have received for Micheal Lineback he has always kept me informed and updated .
Great customer service. Mike is the man!
Mike who is there when I come to the storage has the greatest customer service skills I have ever seen and I am 50. Keep doing your thang Mike.
Dude was mad cool as soon as I walked in the building. I was needing 4 boxes to help someone pack and dude blessed me. His name is Mike and let me say he was kind, genuine and real. Thank you Mike and God bless you
Mike was extremely professionaland yet very personable at the same time. Out of 90% of the properties I've been to, this one is one of the cleanest I've been to.
Michael is an amazing & is the definition of customer service. He has always been so pleasant & helpful. We feel comfortable keeping our belongings there knowing he is there. Every problem or question he is always there with a smiling face to help us. U have a very solid employee & we hope u see that in him. Thank u for being so good to us Michael!!
Mike the General Manger is literally the best service you will ever receive. Great communication and called back every time before the end of the day!! Highly recommend this facility. He needs a raise.
Mikes customer service was excellent helped me tremendously with my rental. I highly recommend public storage at west 86th.
Mike has been so helpful to me I have never had a storage before he has made my experience with public storage has been so comfortable with dealing with Mr Mike God Bless him
Great customer service and pleasant experience
My experience with this public storage has been great very professional staff. Mike is awesome. Thank you public storage for the great experience.
Extremely helpful and kind. #mike
Just wanted to thank Mike Lineback at Public Storage on West 86th Street in Indy for his GREAT service and patience with my storage units! I have known Mike for several years and admire his Attention to Detail and his Recommendations! Public Storage should be very Proud of Mike as a trusted employee and a Veteran of our Country! ps-if you had 10 stars at the top of this-Mike would've received a 10!
Mike is the best he’s the always so helpful and showing great hospitality! He’s amazing at what he does ! Thank you!
Mike took the time to help me reset my app, very much appreciated. Great customer service
Mike has very great Customer service will recommend Public stores on 86 street best online deals
Such a friendly environment and the staff was amazingly kind and informative. Would recommend to anyone who need a storage unit.
Mike was respectful and very informative. I am going to like renting from here.
Great customer service. Mike is always helpful in any kind of way we need .great worker .
Mike is awesome! Very helpful and excellent customer. Highly recommend!
It’s not fancy but it’s reasonable and a very good location and the management and staff are very accommodating
Mike is amazing and very very helpful
Mike was very helpful. Took care of all I needed very quickly.
Mike is awesome. So glad to have him back in office. As always he knew exactly what I needed and was very quick in helping me gather it all to my car.
Great price on moving supplies. Mike was very knowledgeable on what supplies I would need
Trudy was very professional! Answered all my questions. Pleasure doing business with her
Thank you for your help Teresa
Mike at public storage is a wonderful wonderful person he has excellent customer service will recommend people to come here for it him
I went to public storage and had an amazing experience with Mike the manager he was knowledgeable helpful and great customer service I will recommend Public storage to my friends 👍👍👍
Mike was truly outstanding. He helped me assess what I needed with regard to my packing needs and went above and beyond. Stellar customer service.
Unit was broken into and stolen from. Stay away
Pretty safe place to store ur items. The only down side is that they close so early. It's a huge inconvenience if u need something at night..
Mike was awesome in customer service! Great place for storage! Thanks Mike!
clean alway helpful management always on point
I was just in public storage on 86th Street and Mike has been very helpful to me and I would like to give him five stars and a half
I’ve been with Public Storage for three years now and I’ve had nothing but pleasant experiences. Mike is customer oriented and is always nice and knowledgeable.
I found the staff "Mike" to be both professional and personable. He made my move in experience both fast and simple. This is my second rental at this facility, the grounds, as well as my storage unit are kept clean and secure.
Mike was amazing. Great help. Will definitely be back.
Mike has given me the best service I have ever received, could not have asked for any better customer service. Thanks mike
Mike has great service and very friendly, units are clean and property well maintained
I would like to give a big Thank You to Mike Lineback for giving me a discount on my storage unit. I have been in my storage unit since 2019 and paying faithfully each month so this discount has been a blessing to me. So Thank you again Mr. Lineback!!!! Public Storage has always been professional and helpful to me.
Awesome customer service. Michael is always quick and efficient, also very professional. Unit was clean, dry and easy to find. Online app is great he took the time to help me set it up. I recommend this location for short or long term storage.
Mikes customer service is fantastic, stopped by to pay my bill and mike reminded me I was on auto pay, he is so friendly and explains everything very well. Thanks for the great customer service today mike
Mike was very helpful and gets a A+ for his customer service.
Mike is AWESOME! Elite customer service and goes above and beyond to help or satisfy a customer. I am very appreciative of that. Gratitude. He makes you feel like a value customer. I recommend any one who needs a storage unit to come here.
My first time being here was great and the manager Mike was awesome walked me through the whole process and it was fast and explained well
Stopped by to get an additional unit for my business today and as always mikes service is awesome, could not have asked for any better service. Way to go mike
Went in to buy some supplies for moving. Mike was super helpful and pointed me in the right direction for everything. Will be back for the next time!
Mike is a pleasure. He is very informal amd extremely helpful. You rock!
This is the only Publis storage facility I use!!! Mike at the 86th Street location is awesome,. He makes sure I'm taken very good care of every time I'm there. Great customer service and a nice facility.
The guy that helped me Sunday night was fantastic!! Customer service was top notch and very courteous! Unheard of these days, but so appreciated. I will be back and highly recommend.
Mike was the absolute BEST! Customer service was EXCELLENT thanks again we appreciated ur help.
Nice place to store things.
Pat is pleasant knowledgeable friendly and helpful
Pat was really nice and did everything within 15 minutes!!
Pat was very kind, knowledgeable and helpful.
PAT us very well informed and knowledgeable about the products and goes above and beyond to help and service the customer needs. She us very nice.
Pat has been wonderful every time I have dealt with her.
I would give Pat 10 stars! I appreciate the wonderful service. She is very helpful.
Solid service Very helpful Love erentals Very professional and Pat was wondeful
Great customer service friendly price are very reasonable and Pat was super easy to work with
Good service... better than good EXCELLENT service.
Great service. Very pleasant. Very nice. Efficient.
Very courteous, very helpful, very fast service. Flexible. Always available. A++++.
Efficient knowledgeable and polite.
Very friendly and helpful
Very fun Helpful and kind service from pat. Also she us very knowledgeable.
Ms Pat went over and above to answer my questions and provide excellent service.
Pat was outstanding with the customer service she showered me with. 10 outta 10 totally recommend.
overall experience was great, patty made our experience quick, fast and easy, we let her know what we were looking for and she got us just what we needed. she was super polite and customer service was exceptional, glad to have a storage at this location.
Pat was especially nice to deal with! Although I just started renting my unit all the staff was extremely pleasant to deal with. The property appears to be well kept as well. I highly recommend this site if you ever have some extra items but don't have the space= this is the site you need and should select for sure!!!!!!🙂😉😃🙂
Easy rental process for both check in and check out. Friendly staff in office. Clean units.
Got me a 10x25 on short notice. First time I ever used a storage unit. On-site Customer service was awesome and the manager assisted me with everything I needed. Would rent here again.
Pat was very nice and helpful! Great experience!!
*SEE BOTTOM FOR EDIT* I rented a space for a trailer less than a month ago. I get a call this morning that the trailer has been stolen. Only to find out someone cut the fence and robbed the place. Thinking it would be less likely to be stolen in a storage facility was my mistake. Very disappointing. Up your security Public Storage because this is wildly ridiculous **EDIT** after I made this review, Public Storage contacted me and asked me to take this down as it had misinformation in it. I will not take the post down, but I will correct the misinformation. My company’s trailer was stolen from Public Storage within 2 weeks of it being there, however, the fence was not cut to get in. Instead, the person who stole was another tenant who rents JUST LIKE I DO. Not only this fact, but there were at least 8 other victims over a four day time period. Over a four day time period?! Not so sure this is what Public Storage had in mind as far as this post, but here it is. 🤷🏽♀️
Great customer service
The woman there in the office is so sweet, the service was very pleasant.
I hate being lied to; especially, for the purpose of a sale. Back in December, I needed a 5x10 unit to store my motorcycle for the winter. I told the representative I needed 24 hour access. She told me I would have to get area manager approval in order to be granted 24 hour access. I said, OK, let's talk with the area manager. The rep said, don't worry about that now, you can contact them in the Spring when it's riding season. I didn't have a problem with that since I was storing my bike and didn't need 24 hour access right away. Riding season rolls around, and I inquire about 24 hour access. I am told the only lessees granted 24 hour access are ones with their own business. So, I explained the only reason I signed a lease here is for 24 hour access. If I had known I didn't qualify for 24 hour access I NEVER would've signed the lease. I can't be out riding with my friends and then say, sorry, guys, it's 8pm, I have to head to my storage unit before the gates are locked at 9pm! Unfortunately, I couldn't move out of my storage unit until June 1st, and now they're charging me a whole months rent because I moved out on the 1st of the month instead of the last day of the month. I never would've moved out if I wasn't lied to. I explained my situation to two individuals, and they both gave me the same corporate line about cancelling before the first of the month. I explained I never would've signed the lease if I wasn't lied to about 24 access, but to no avail Public Storage wants their money. Public Storage stole 6 months of my money, and wants another months rent due to their cancellation policy. Lessee beware!
Ms Pat was very professional and explained to me every thing I needed to know about my unit. She was kind and courteous and definitely is very knowledgeable about her job. over all she provided excellent customer service to me. Daria Watson
Friendly, helpful staff and an overall great facility. It’s making our move to Indianapolis much easier.
Exemplary customer service at this location from Pat! We’ve had to deal with numerous changes during a recent move and called public storage in hopes of finding some space, and then needed to add another unit, Pat was so patient and helpful, even followed up with us to make sure we would have enough space. She provided exactly the kind of customer service that you always hope for. ThankYou Pat!
Customer service was awesome !
Pat has been very helpful, friendly and resolved my issues successfully. a+++ Great job Pat!!!
Pat was so friendly and very helpful.
Pat was amazing and made my day easier as she noticed I was stressed out and was really helpful with an amazing attitude !
This facility is been neat & clean. I found my stuff as is in great shape as they were originally. I fully recommend this facility. Manager is been very polite and helpful.
Pat was very helpful and informative! I had zero clue on storage sizes and dimensions. She made the whole experience a breeze. Thank you Pat! 😊
Very nice woman
PAT was very knowledgeable and helpful I recommend this storage gr8 customer service
Came in with a billing question and Pat was able to help me promptly. Quick, knowledgable, and friendly customer service.
Excellent service. Prompt response time to questions. They run a tight ship, which is appreciated when trusting your belongings to them.
Was Great experience salesperson was very nice
Pat was very accommodating to our needs. Very friendly and easy to work with!
Melissa was the best!! She was nice and took care of everything quickly and precisely. She is the best hands down!
Wonderful staff, clean environment, friendly management! They take care of their patrons.
Poor service price hike for no reason and can't tell you why
Trish was great and got us setup with the best spot for us!
Trish was awesome and made the process so easy!
The staff was so helpful and friendly I’ll recommend this place to my friends
Great customer service and great detailed tattoos lol
Awesome experience! Trish was super helpful and nice. Definitely glad I selected Public Storage!!!!
Well lit and clean. Staff is very friendly
He was closing 1 hour early, at least I convinced him to go back in and take my payment.
OMG!!! Mike is the best ever. I was having issues with reserving my unit due to technical difficulties.. He walked me through the process. I came in the next morning to find someone had completed rented the unit! 🤦🏿 He was able to get me aslightky larger unit atbthe SAME price!! I definitely recommened This location.. As I can't speak for the others. Mike.. If you're reading this.. You rock! Merry Christmas
Mike was a great help in getting me set up with a storage unit, he went out of his way to make everything a smooth process for my new unit. Great size and a great price!
I doubt if you'll find a better manager to deal with than Mike. This guy cares and it shows he's a worker, loves his job his work shows his abilities are more than just a paycheck. Others can learn from him. If something is of concern he takes care of it NOW or keeps you updated as to its progress whether moving or a unit repair. Very clean facility!! I stay at Public Storage partly because Mike is the manager. There's an old saying.."God provides food for his birds, but He doesn't throw it into the nest". This means you work for what you get and Mike definitely earns his customer service stature.Thank you Mike!
Terrible.. I tried rent with them. I did a reservation but they didn't. The storage doesn't was ready. And when I was finally going to pay, they said I lost the price promotion.
Charles was very curious and nice explained the policy great customer service
Linda was very helpful.
Mike is awesome, if you are needing storage stop by and see Mike and felicity, you will not be dissapointed.
Linda was awesome!!!!
Felicity worked with us to find the right storage unit for us. The facility was very clean and the whole process was quick and easy.
Stopped by yesterday after reading the reviews for this location and was not disappointed at all with the great service I received from Mike. Wish I could give more stars.
Mike is great, very knowledgeable. Love the buy back guarantee that was offered. Thanks for all of your help with my move. Will definitely pass the word along.
Mike is the best! So much patience and gave me so much information so I could make the right decision.
Mike, thanks for making the process quick and easy, thank you for the wonderful customer service.
I was scrambling at the last minute to find a place to store my RV. One phone call and everything fell completely into place in a single day! The employee at the facility, Felicity, assisted me in completing my paperwork, walking me to my reserved parking spot, going over ALL the contract information (she knew the ENTIRE contract from memory) and she made sure I was 100% comfortable leaving my new RV in their care. She was extremely professional and that’s a rare find in ANY business these days. Thank you Felicity. Keep up the great work!
Mike just makes my day, great customer service, if you are looking for a clean facility stop by and see mike.
Felicity was extremely helpful and efficient. The property is clean and easily accessible.
Good location good service convenient.
Stopped by today to get some moving supplies and Mike was very helpful, if you are needing moving supplies stop by and see Mike they have some great promotions. Thank you mike.
If you are looking for a clean facility and storage unit stop by publis storage and you will receive great customer service, stop by and see Mike and felicity.
Went to get some information on storage units and the excellent service I received from Mike was fabulous, he took the time to show me some different size units and the pricing and how to protect my items. Great service will definitely be back.
I absolutely love the customer service is and experience I receive at this location, if you are looking for storage stop by and see Mike, units and property very well maintained.
I give them a 5 star. Because we were traveling from California and my Step Son found them so we had a place to store Our things till we find A House. Mike was so Helpful and Explained everything. Rented a Unit. Greatful We have a place for our belongings
If you are looking for a clean facility and need storage, stop by and see Mike he made the whole process quick and easy. Great service.
Friendly, helpful, knowledgeable, priced right, clean,inside and out. I will recomend this place to everyone I know that needs to store things.
As always let me tell you the customer service I received by the manager Mike was fantastic, wish there was more people like Mike around.
Stopped by to make my payment this morning and As always Mike's customer service is awesome, cant get any better. Well kept property and very friendly staff. Thank you mike
Took care of all my needs immediately upon arrival!
Stopped by to make my monthly payment and Mike's customer service is excellent, if you are looking for storage stop by and see Mike. Property is well kept and clean.
Mike was super helpful and made the process so easy!
Awesome customer service by the manager Mike today. He is very sharp and knows his job very well, Mike had a good rapport with me. Stopped by this afternoon to make my payment and as always Mike cs skills are great.
Mike was super sweet ! Made things super easy and less stressfull! Come here ask mike if you need storage
Muy bueno..me encanta..tienen mucho espacio, son amables al atenderlo yla seguridad es buena, lo recomiendo👍
Mike is awesome, all around friendly guy and knows his stuff. Anyone looking for storage go see mike.
I went here after reading the good reviews and i wasn't disapointed mike it's amaizing and a good person like everyone else said. Got my lock at a awesome prize!!! Thanks mike for explaining all with details.
MIKE is awesome sauce!! Never got a storage rental before, made the process easy and fast! With a couple laughs 🤗
Mike the manager is sooo helpful and makes the extra effort to help! And I super appreciate it! Thanks Mike!
Took my son into the public storage office today as when he rented his unit he did have enough cash to buy a lock to secure his space, the manager Mike was extremely helpful and very courteous and showed us how to put lock on unit to secure it. Thank you for the wonderful service mike.
Felicity was great to deal with. Easy process.
Mike was friendly, professional and very efficient. The whole rental process only took about 15 minutes. Property is so amazingly clean and well maintained.
Property Manager was great!!! Mike made everything so easy.
If u need a bldg they have one for u.
Very reasonable pricing.
Had a great experience in this location very clean very great service!!! Thanks JO!!! For you great service.
In recent days, i have been able to move my possessions within the same storage location on 86th Strret. The team, once again, provided great support and encouragement, even going so far as to physically help me move. It was cold and the team expressed genuine concern.
Jo was AMAZING!! Great customer service and very friendly and helpful!! Greatly appreciated her assistance!!
I have had a unit here for several years. Mike and Jo are terrific. Always friendly and helpful.
The customer service was great and the facility is clean and well maintained.
Helpful and inexpensive.
This experience was awesome! Customer service by Mike and Jo was excellent!. Great .
I had a wonderful experience thanks to Jo! I would highly recommend this place for your storage needs!
Felicity was great! Very thorough, personable and patient. I was a hot mess preparing for my move and she made it a pleasant experience. Great sense of humor too.😊 Fourth time renting with Public Storage over the past 10 years and I'm always taken care of.
Good spot. Jo was very helpful when renting my space
Mike got me in to a storage locker quick and easy.
Jo is fantastic and w/ Mike's help the move was very successful
Jo was so was sweet and helpful. It was a pleasure meeting her. Awesome lady!!!
Jo is amazing!!! She took care of us!!
Jo was awesome at helping me rent a unit.
I stopped in to rent a unit for my kids to store their stuff. Jo did an outstanding job going over everything with me and seeing if I had any questions. 5 star customer service!
Jo was amazing to work with. I just sold my condo and need storage for a year. We stopped by this store on Labor Day to check out prices while my husband and I were in town. I half expected the store to be closed but it was not! Jo showed us 2 10x10 units and then searched for Labor Day discounts and found a special on a 10x15 indoor unit that cost less per month than the 10x10! We weren't planning on signing the lease that day but the deal she found will have substantial savings over the year we will need the unit. She treated us like family. The facility is incredibly clean and the manager lives on site. I feel very safe storing my belongings here.
Jo is fun and fantastic. Feel great knowing she is there. Thank you!
I absolutely love Mrs. Jo! She is a very pleasant and caring person. She was very helpful in explaining how I could utilize my storage space. Such a huge blessing to this establishment, if you need someone to take their time with you on choosing the proper storage unit, please go and see Mrs. Jo. She was a BIG HELP !!!!
Mrs. Jo was very helpful with the process of getting a storage unit and explaining the details of it all
I’m extremely satisfied with the customer service at public storage. Mike and Jo were so friendly and helpful! I’m definitely feeling less stress about my move.
Jo was very helpful to me👍👍
My question is simple...why aren't more businesses as organized and professional as this particular Public Storage? Great attitude - Yolanda really knows how to run a business! My hat's off to you!!!
I meet a lady name Ms. Jo she took care of me yesterday not only was she beautiful on the outside all so on the inside she has an outstanding attitude and her customer service was wonderful we need more people like her working in the public.
The Public Storage on West 86th Street was superb and an enjoyable experience. The grounds were clean, staff helpful, enthusiastic and knowledgeable. When I was looking for a storage location they helped me define the appropriate sized unit so I didn't over pay. We rented the same unit for about 4 years and never once saw evidence of vermin and the grounds were always clean. We had several moves to and from college and the our efforts were streamlined with the packing and moving supplies available in the main office; one stop shopping. the billing and notification via e-mail was timely and informative and never excessive. In summary, a great experience with help always available. What's not to love about that!
Absolutely wonderful customer service This guys is great for and to your customers!
Quick and cheap and they are very polite
Wonderful service and very informative. Jo was very quick and efficient. Would definitely recommend for your storage needs.
This is my review of Joe and a public storage on 86th Street I just wanted to know that you know that all you guys have been good to me and I appreciate everything that you're has done and taken care of me as a customer . And I would recommend Public Storage to friends and family.
I was very motivated by the "Summer Special" 😎 Jo was extremely helpful and very personable 💞 A true asset to Public Storage 💥
Jo was very helpful she had very good customer service would recommend this facility to anyone who would like to have a great experience with getting a storage.
JO was incredible and made sure I had exactly what I needed. She made sure I was comfortable with everything and was happy. Incredible service!
I came in looking for a small cheap unit and Jo Was able to get me a bigger unit for a great price. Thank you so much Jo!!!! 😁
Great service this morning from Mike and Jo! Easy leasing process and reasonable price. Already loving my experience here as a new customer!
JO & Mike are really good people that are very nice and very helpful I would recommend this side for anyone that's looking for a storage facility
Mike was very helpful, friendly, polite and reassuring about safety. I feel I made the right choice.
Thank you, Jo, for great service. I got a great discount for booking online, and Jo made it very easy to find the right unit for me and get me settled in. Great service, friendly office, easy process. Thanks!
Jo was great and SO helpful!!!
I like this storage facility, because staff members are really helpful, mike and jo are great people
Rented a unit today. I was 100% impressed at the TOP NOTCH service we were given today. Jo was stellar! I'll be recommending this place to everyone!! She is definitely a WONDERFUL asset to the customer service community! I was so impressed I dont even care what it costs!
3/5/18 I loved Jo. She was so helpful. Every bit knock your socks off customer service. Great experience. 3/6/18 I had to rent a smaller unit today and this time Mike helped me. I see the knock your socks off customer service is the mission here. Mike was very nice and accommodating going above and beyond to give me a great savings!! I will definitely recommend the 86th street location.
Mike and Jo in the office are always extremely helpful and kind. Been a customer for almost 12 years at this location.
Jo my representative was very helpful with my setup and unit
Polite and honest staff are very helpful. Grounds are kept nicely. Highly recommend.
Jo was the best helper for me. She is a very patient and loving person... She's a keeper and I will recommend this location
We had a unit here 3 years ago, and everything was great. Jo gave fantastic advice as we were in the process of selling our huge home (and needed to declutter) and then move to a TINY apartment. The boxes all held up extremely well. We came back this year and to our surprise, there was Jo, still giving us fantastic advice on storage. When we're in Indianapolis, this is our go-to place for storage and storage supplies.
This an awsome place! Best I ever rented from and the people are very professional and respectful. Mike is awsome and very detailed with everything. Highly recommend this place to anyone
Mike is awesome!! Bought a few boxes and he got me and my family just what we were looking for! I would definitely suggest EVERYONE planning to move, to do business with him. Great service!
Jennifer is amazing..she was very helpful and knowledgeable and helped me arrange for storage for my Sports for the winter. Excellent Customer Service. Visit the site for great service!
Staff was very friendly and patient with us
Ms Jo was absolutely excellent. She was more than patient and helpful, also very encouraging. 💝
Diana and Jennifer they are courteous and well disciplined. They were very professional and very pleasant.
Jo has the best customer service In the world I would definitely recommend this location to anyone needing storage.
Willing to work with customers
Outstanding and very friendly service! Thank you Jo for all of your help. You made it very easy.
Jo & Aarien were super helpful, & made moving a joyous experience. Will definitely come back & pray these too are working the front counter, when or if I ever need to rent again!
Mike did an excellent job wonderful customer service
Ms jo was very helpful with our storage unit by providing with a above and beyond service I will recommend her to friends and family and the facility
Everytime I go in.. the associates are always very friendly. Especially Jo!!
Jo was very helpful and accommodating while assisting me with my storage selection. I am grateful to be met with such friendly staff who is able to pass along helpful advice and answer any questions as needed. Kuddos to an A+ team!
Great service. Good Job
Renting the unit was a very positive experience. Mike, the manager, was friendly; yet very professional. I particularly liked the fact that most of the paperwork could be done on-line. The facility is clean, and the security seems first rate. Kudos to Mike and his team.
Mike is the best guy ever! He took very good care of me while in the store. He was very informative and very helpful. I recommend anyone looking for a storage facility to come see mike on 86th St location. Best guy ever! Thanks again mike!
Very friendly, prompt, and efficient office staff; very clean storage units
I was very pleased to find this location for storing my RV. It's conveniently located. Mike was extremely thorough in explaining everything and was extraordinarily courteous and polite. It's nice to get great customer service!
I came in to rent a unit. The manager was great and answered all my questions. Very helpful, I am new to the area and he recommended some restaurants I should try.
Signed up for two units and Madge did a great job walking me through the process. First rate service!
Clean. Easy access
Jo and Mike are the best professionals in the storage business that I ever ever encountered in my life. I will recommend you seeing them today for your storage needs.
I received Awsome customer sevice from Jo. she is polite and extremly knowledgeable. She put my mid at ease about the security of this facility as well. will definatly recommend you for storage needs.
Great location and staff! Ask for Mike he was great
Mike was great!!
Jo was awesome in assisting me on the hetic day that I was having.
Super expensive and not clean. My belongings got filthy. Moving out asap.
I love joshe was awesome and help me with everything. good customer service for jo.My name is Lisa wilcoxson
close convenient and great people like Mike to answer any questions and offer assistance when needed. Also best price of any.
My Experience At This Location Has Always Been Fantastic, The Staff Is So Professional And Thoughtful 😊
Jo has very great customer service and is kind and friendly. My experience was great and I'll recommend public storage to everyone I know.
Rate raise very often, sometimes twice a year. The unit I had seemed to retain water or had water drainage issues as everything stayed pretty damp. May be a decent deal if you plan on only storing less than a year. Can only access till 9pm.
Jo was very helpful and knowledgeable in assisting in my storage needs. I would recomend this location.
Mike and JO are absolutely second to none...some of the best customer service I've ever received in any service industry....I've wanted for nothing.... I highly recommend this storage property
I had no trouble with getting my unit today. Mike was very helpful & respectful. He was able to answer all my questions and just made it a breeze through everything.
Jo was great. Always so friendly and helpful. Will use again in the future
Jo was fantastic. Very happy with our first storage experience.
Jo, Mike and Abby are a awesome team to have when it comes to storage needs. I would recommend this place to anyone.
My experience here was very pleasant ,prompt,and quite convenient. Jo was very helpful professional and nice to me and my family. I would definitely come here again and refer people about public storage. God bless
Great help today from Jo when I visited my locker for the first time in three years. I live in China (why I have the locker!) and was in Indianapolis just for the day. The lock was rusted - Jo got the lock undone and gave me a new lock. She noticed the door was broken and offered to get the manager to look at it and decide whether to fix it now or wait until next time I opened it. She got emergency contact information for me and told me how do an on-line account. I was so grateful Jo was there when I showed up; I really feel so much more comfortable knowing someone at Public Storage cares about my stuff and is responsive to my needs.
Abby is incredible! She was so wonderful-best customer service
Jo was very helpful in helping me select the perfect storage unit for my needs. All staff are very friendly and courteous. The storage facility is secure, clean, and affordable. I highly recommend.
I had to clear out my family's home. It has taken a year to do this as I live in Florida. Jo and Abby helped me through the whole process. My things were in storage for a total of 10 months. On my last 3 trips I began sorting out the items to keep, sell or trash. Most of the work was done in June and July. Air temperatures were from 70--95. All of the work was outside of the unit because the inside temp was over 100 degrees. Jo and Abby checked up on me constantly. They made sure I had enough water. They both are very knowledgeable of the business. They were courteous and accommodating when I had question. This Public Storage on 86th Street is well run. I would use them again if the need arises. Thank you Jo and Abby.
Jo was wonderful her customer service etiquette was five stars.
Brittany and Jo were very helpful. They made sure that I selected the correct size storage unit along with all of the boxes and protection items I needed. I definitely feel like my items will be safe.
I recommend the use of this service at this location Jo is amazing very compassionate gives great service advice help me get the information I needed she's also training Miss Gina both of these ladies are amazing I recommend that everyone received this type of treatment at the public storage
Sold my house the first day on the market and had to pack quickly. We've stopped in the last two days and have purchased lots of boxes. The ladies in the office were wonderful and helped us decide on what we needed. Nowhere else will they help you lug giant packages of boxes out to your car.
Abby was great I came in for boxes a few weeks ago and she got me everything I needed for my move. Thanks abby!!
Easy service! And the office personnel is awesome. Especially Abby, very nice and polite
Abby is awesome property is clean xool beans professional polite and very resourceful. Will recommend definitely.
Public storage is a great storage company that really helps with the entire moving process. They have online reservations and promotions. Property Manager was extremely knowledgeable and helpful.
Jo was wonderful in helping open a new unit. She made it very easy and she is a pleasure to work with! Highly recommend!
I came in last minute completely unprepared and the staff was really amazing. Abby took the time to explain the different options and show me around. She suggested how to place things in the space and keep my things in good condition. I was unsure about renting so she made a reservation and scheduled a follow up call. I am renting this weekend and have been impressed with their follow through and professional presentations.
Abby and staff I've talked to thus far was knowledgeable and very friendly. I will always use Public Storage to store my work trucks.
Joe is extremely helpful and knowledgable
Jo was wonderful! She was helpful, knowledgeable and pleasant! Thank you!
Jo was awsome, came into office to rent a 2nd unit
Great job Jo! Happy to be here. Seamless process.
This location is right across the street from my office. I stopped in to get a few supplies for my upcoming move out of state. Abby was super nice & helpful. I was super indecisive about what I wanted and changed my mind several times, but she was patient & understanding. Their prices were also very comparable to Amazon's. If I need anything else for my move, I would definitely go back.
Jo and Abby are fabulous. I walked in at a busy period. Talk about grace under pressure.
Abby helped me find exactly what I needed
Jo was great and was very helpful!! Great customer service. I would recommend them to anyone!
Jo is Amazing! Very helpful and Knowledgeable.We need a Jo in every location!!!!Keep up the great work!
Jo has been awesome with everything that we needed. Would recommend her and this storage place to anyone I know. Can not wait to start moving into this area. Thanks for everything Jo.
Jo was amazing with helping me get a storage..!!!
I felt bad for stopping in on Christmas Eve but the lady working, Abby was so nice. She walked me through the rental requirements and got me set up with clothing boxes.
Great service and dealt with my limited timeline professionally. Jo and Abby definitely went above and beyond. I am very happy with my storage choice and look forward to using them for years to come.
I went in and a woman named Jo helped me decide what I needed. She was extremely helpful and friendly and not just with me because several people came in and out and she was great with everyone
Jo is awesome! Always very professional and makes you feel like family. Never had anyone treat me any way but awesome. The staff is very knowledgeable and able to address any questions or concerns I have had.
We just rented our storage unit to prepare for a move. Jo, who helped us was excellent. She explained everything thoroughly and helped us choose the right unit for our needs. She was also very friendly and personable. All around a great experience.
Madge and Jo are such a delight! They have been extremely helpful in every aspect of my purchasing a storage unit.
Jo and Charlene helped us orchestrate a complex transaction. They made sure everything went smoothly . They were very knowledgable and helpful in moving our entire household into an appropriately sized unit.
I loved the workers. . Good clean facility. . Soooo nice. I highly recommend this company. !!!!! Kaitlyn was adorable. . And so helpful!!!! .. thanks.
Sherri was absolutely amazing helping me with this move. Great directions and explainations. Great customer service.
Jo's help in acquiring the storage space I needed was second to none. She truly bent over backwards in helping me with minor details regarding my space. I highly recommend her and this establishment for anyone needing a storage space.
They stayed open for us when we were running late
Sherri and kaitlyn was very awesome!!!!!!
Awesome! Sherri & Madge
Really appreciated Sherri and Madge's help with my recent move and need for storage. They were always friendly and helpful in every way...I bought boxes from them (they helped me get the right sizes and best deals); got their advice on the size and type of units I needed; and really appreciate the clean, climate controlled units I'm using. Couldn't have made my recent move without their help! This is a great site with a professional, competent and service-oriented team--I couldn't have asked for better service. Thanks so much!
Just rented a unit with you today. Kaitlyn was absolutely wonderful. and very helpful and professional! Sherri was terrific as well. Just a wonderful group you have. Great customer service! Thank you Kaitlyn!
I recently visited this location to lease a unit, and received great customer service from Jo!
Jo was extremely helpful even with the computers being down. She made sure every customer was taken care of.
Sherri and madge were great!!! Terrific customer service
This is my second time using this facility. The manager Sherri and Madge are extra helpful and friendly. The storage units are reasonably priced, clean, and easily accessed. Plus the area is secure and quiet. I would definitely recommend.
Very pleased! Sherri was very friendly, efficient and professional!
Sherri was awesome and I am excited to have my unit!
This was our first experience with renting a storage unit and it couldn't have gone better! Jo was fabulous at explaining the process, assessing our needs and showing us a couple units. She was very patient, offered helpful information and answered all of our questions. I wish more businesses had such wonderful customer service!
Frank was incredibly helpful. Very pleased also only $1for the first month👍👍🏽👍🏿
The ladies at the public storage I go to are awesome! Sherri, Madge, Jo. Are definitely the queens of courtesy and respect. They have been so kind and patient to me ever since I have had a unit here. I love and appreciate you all. Please don't ever leave or change.!!!
I love this location! There's always a smile a helpful person behind the counter, especially Ms. Jo Mott! She's always helpful. I overheard her conversation with another customer this afternoon and she got me so inspired and hopeful. I just appreciate her caring more about the person's than merely about our rental space.
Not sure how renting of storage space could be better - aside from the call center conversation for info. Rep. Jo was outstanding in offering complete explanation of contract & bill right on thru allowing preview of unit and entry process. Sherri was also very helpful in explaining charges. Together, these 2 women made me & my son feel welcome and satisfied. Hands down, the best experience I've ever had in history of renting storage space. Clean space, ensured satisfaction, safe & secure, available & very approachable staff. Very reasonable rates. Perfect experience!! Thank you Jo & Sherri!!
Sherri and Jo are so awesome. They provide the needed info to every question and they are always checking and reviewing the property. I am in my storage quite often and love that the place is so well cared for. I cannot say enough about the time efficient and professional friendly manner that is always the norm at this facility. Thanks Lori Sadowski the traveling nanny!
I've ended up getting 3 storage units in under a year. I have had the privilege to work with Sherri, Madge, and Jo. All wonderful ladies and have great customer service. Thanks so much.
Sherri and Jo are awesome!!! Sherri took me around to three different units to make sure I found one that worked for what needed. She knew my budget and came in under that... that is great customer service. Thank you!!!!
First time renting a personal storage unit and customer service rep Eric explained all of my available options (unit sizes, costs, etc.) over the phone. Once at the property, manager Jo had most of my information already so the lease signup process was fairly quick (about 20 minutes to see the unit and get my access codes and keys). Jo was very helpful and thorough and answered all of my questions. The property itself is well kept and the storage unit looks secure. This location was chosen because of its easy access to I-465.
I have been a tenant for 5 years. Sherri and Jo have always been the best. They are worth their weight in gold.
I was greeted by Jo at the property. She was exceptionally knowledgeable, friendly and helpful. She made sure I selected a properly sized unit and had all materials and supplies necessary for a smooth move into storage. She also shared some tips and hints for keeping my things safe, dry and protected. She couldn't have been more helpful and pleasant. Best service experience in recent memory!
I have had an extremely unpleasant experience during my time renting from Public Storage. This first time I stopped at this location, I was assisted by Jo. While she was pleasant, it took more than 45 minutes to just obtain basic information. I was made to wait, even when I was first in line, every time a current customer came in, just because I was not yet a renter. I was also asked to wait while Jo took a bathroom break. I was informed at that first visit that I could reserve the space online, and when I came in to sign my lease, I would have minimal wait time. This was not the case. The day I signed my lease, I again had to spend an hour at the location. This time I was assisted by Sherry, who again asked me I could wait while she took a bathroom break. I was then informed that she was on a juice cleanse, and sometimes she just had to go, and if I had been a male customer, she would not ask, but since we were both women, would I mind? Regardless of my gender, as a customer, I have no interest in your bathroom habits. Please do not share this with me. Today, I received a phone call from Sherry informing me of an issue with an online payment. Apparently there was some sort of computer error or typo when I made my payment and it did not go through. I was informed that I would be charged a late fee for this error. I asked when they were informed that there was an issue, and she told me first thing this morning. I was not contacted until 5:15pm on a Friday. If you were informed first thing this morning, why wasn't I? I asked again about the late fee, and was told that I had two occasions where I could verify the payment information online, so it was my fault that the information was not correct. I felt that I was be treated like an idiot, as her tone was extremely condescending. During today's fiasco, my emergency contact was called! I was asked for an emergency contact when I signed my lease in case something happened to my unit (like a flood or break in) and I was not reachable. I gave my mother's information. I was told they would not contact this person for any other reason. However, my mother was called today in regards to my payment! She was told that they could not reach me (after I just spoken to Sherry). My mother asked some questions, and was given personal account information, without being asked for any verification. She was told that my payment did not go through, and a comment was even made, "Sometimes our kids just don't do what they are supposed to, do they?" I really hope someone contacts me in regards to this review, because I could not be more unhappy with my service as a Public Storage customer!!
Customer service is terrific! Ladies go out of their way to answer questions and concerns. I like that a person lives on site as added security, the facility is clean and safe. Will recommend to friends.
Sherri and Madge are exceptional staff and were very helpful in my decision to rent a unit at this storage facility. They are very knowledgeable and provided great customer service. The facility looked well maintained and secure. I would recommend this facility to anyone if they need to rent a storage unit.
Delightful experience being helped by Sherri and Jo! Recommended highly!
Sherri was wonderful :)
Sherri and Jo could not have been friendlier and more helpful. The renting process went quite smoothly and I am very pleased with my storage unit. The complex is clean and welcoming. Definitely recommend!
Jo was very helpful! She was knowledgeable and worked fast. Definitely recommend this location. The units were clean and the staff helpful!
The staff has always been very friendly & helpful, keep up the good work
We worked with Jo at property number 07039 and she was wonderful! She very informative, showed us the storage unit that would fit our needs the best and explained the safety and security that came with public storage. She talked about different prices and different options but never pressured us into something that wouldn't fit our needs. Jo is awesome!!!!
I had a great experience at this location. Jo at the front desk was nice, pleasant, and get knowledgeable about the business and MY needs! Customer service at it's finest. The prices were affordable as well. Thanks again, Jo.
Excellent Service Thanks Sherri and Jo
I rented a unit there recently and Jo was extremely helpful in my purchase!
Sherri was awsome.
Excellent service from Sherri!!
Sherrie and jo were very helpful with my recent problem paying my bill online. Thanks for your friendly help! Its nice to get real customer service.
I was helped by Sherri and she was very helpful and courteous for the duration of the process. There were a couple of people ahead of me but she got them taken care of efficiently while acknowledging me of my wait time; which might I add was minimal. She stated that if I ever needed anything or had any trouble to just give her a shout (not literally) and she would do what she could to get the problem/ situation taken care. The only reason I am giving this a four is because my storage unit was bent at the top from the last people that used it and I could see a potential threat but once I informed her of my issue; she said it would be fixed.
We have had a storage unit at this location for several years. We had a climate controlled unit, and the building was always well maintained. We never had any issues with the unit. Access to the property was controlled via a keypad which opened the gate. There was always a cart in the unit to help transport items between the car and the storage unit. The office staff was always very helpful and supportive.
The ladies at this location were extremely helpful. My husband and I were in a bit of a crunch and Mrs. Jo helped in every way possible to make the experience smooth. She was very kind, helpful and understanding of our situation. We appreciate her and the company for all there help. They are awesome. Thank you Mrs. Jo, keep up the great service.
This is my second experience using this facility and I have to say this has been THE BEST ps I've ever used and I'm a long time customer! ! Sherri is GREAT!!
I don't know what I would have done without Jo and Sherrie. They were very informative, helpful and efficient. They made a rough spot smooth. It was such a relief to have something in this process go right. And to have nice ladies on top of it was icing on the cake. Thank you!
Super friendly, Very Helpful. The lock was accidently left off, they secured the unit and called to let us know. Both Ladies super nice.
sherri and staff was awsome... every friendly and caring people
Jo helped my girlfriend and I with all of our wants and needs, clean area, and helpful employees, made our visit highly enjoyable!
Jo was great and helped me find exactly what i wanted If you need some storage this is your place great customer service thanks again Jo you were amazing.
Jo was very helpful! The facility was clean and safe. It's a very affordable option for storage on the north side.
Jo was delightful, very helpful and friendly. I visited other storage places after I went to Public Storage, and I came back because I liked her customer service, and because of the great internet deals.
My son and I are repeat customers. They both make you feel right at home and make you feel like family; are diligent in keeping your storage safe; very alert to help you when you have problems (within reason, it is a business). They are just delightful.
I rented a storage today from this Public Storage location. Jo has been very helpful and friendly during the whole process. She made sure that everything was ok and made improvement suggestions without being pushy if there were coming at a cost. overall an amazing experience. I would definitely recommend this location to any one in need for storage in the area!
When I went in to apply for my storage unit, a wonderful lady named Jo helped me out! She was very professional and also very sweet. She shown me a couple storage units to best fit my price range. I'm very satisfied with the security around the place, and feeling like my stuff is in safe keeping. I appreciate all the help I have received from Jo!
I went in to inquire about renting a unit. Both ladies acknowledged me when I came in the door and were both very friendly. However, Jo was the one who assisted me. She was very helpful, and knowledgeable. She offered exceptional customer service which is rare now and days. Because of Jo, I decided to rent my unit from this locations. Sheena
Have been a customer at the 86th Street location for about 2 years and could not be more pleased. Not only are the grounds and facility clean and accessible, but the price is right. Also the personal service is great. Jo has provided a pleasant phone experience with her knowledge and understanding of storing some of my belongings. She clearly made it all work out without any problems! I so appreciate Jo and Public Storage on W 86th St. and give them high reviews in all areas. You will not be disappointed!
Sherri wad customer service representative. Great through the entire process.
Had a great experience, and Jo helped me find the perfect storage space for my items. Would recommend this location and Jo for your storage needs.
Excellent Customer Service by Sherri.
Sherri was the best. She knew us before I ever said anything was very friendly and helpful at a time went we need
Sherri was awesome. She provided me with 5 star service.
The Public Storage on 86th Street has great service and rates. I was attempting to rent a space but there were few available. Jo was able to assist me with finding a proper unit. It was great. She had patience as we were able to find one that fit my needs. Also, the rates are excellent. Online specials are great and they walk you through the process. No gimmicks, hefty fees, or uncertainties. I would highly recommend Public Storage! I am a repeat customer.
Jo was awesome! Very helpful and patient!
This office is tops. Jo did a great job finding what would suit my needs best. Sherri was very helpful upon my return
Sherri always provides the most professional customer service and makes sure that my storage needs are met. She is the reason I have been a customer for four years and will not go anywhere else.
We have been renting a storage unit from this property for about 4 years now. They helped us determine what size of a unit we needed. We were able to purchase boxes,tape,etc.! The property is always clean and well maintained. The Property Manager Sherri is always so friendly and helpful. THANK YOU PUBLIC STORAGE FOR YOUR AWESOME SERVICE!!!
The staff are extremely friendly especially Sherri and Jo. I would not move my storage unit to any other facility
I dealt with Jo and Sherri and was very pleased. I was able to get the size of unit I wanted and take advantage of the first month for a dollar special, which was perfect for me. I would recommend them to anyone. Ed
Great service from JO & SHERRI
Jo and Sherri were very helpful as I rented out our second storage. Jo went out of her way to help me unlock one of our personal locks that was frozen. Both were very pleasant and knowledgeable.
When we called Sherrie was most helpful when it came to finding us the best deal for what we needed by suggesting that we reserve our unit online to take advantage of the special offer for online rentals. She was also very helpful obtaining larger unit when we realized the unit we had rented was too small. When we arrived to move into our unit we were greeted by Jo. Jo was great about explaining everything we needed to know. All in all the staff was very helpful and friendly, and the location was convenient. I would gladly recommend this location to anyone who needs a storage in this area.
Jo and Sherri make you feel like Family. They know your name...which is most important to me. The store and grounds are neat and clean. Easy access in/out of the property. I Highly recommend Public Storage at 4305 W. 86th St. Give Jo and Sherri a call today! :)
The ladies here first come off as overbearing grandmothers - insistently 'helpful' to extent of pushing you into something you don't want. I'm still not sure why I bought that extra mattress cover. I also found it odd that you can only access your storage space until 9pm. It wasn't an issue for me personally, but I would've liked to know that before hand. That and you have to purchase these special locks for each locker which cost something crazy like $30-$40, and they don't let you use your own. That kinda negated any special offer they were advertising, but you don't find that part out until you get there and are ready to sign the papers. Speaking of papers, I was jokingly scoffed at for actually reading the paperwork I was signing. "What are you, a lawyer?" This kind of attitude isn't unique to this place, but it never ceases to amaze me that people expect you to sign your life away simply because they've included pages and pages of legal jargon and don't want to sit and wait for you to read it all. Excuuuuse me! Also, your personal summary of what it says means nothing. That's just your opinion and wouldn't hold up in court if in fact your interpretation was completely wrong. When I moved out, it was just a week or two into the month that I had paid for. I happened to be going by there one night, and decided to finally load up what little I had in the locker, but since they were closed, I couldn't formally 'move out'. About a week later, I swung by to do just that, only to be met with confusion. My storage locker was in someone else's name, and they kept asking me if I was sure about which one it was, asked me to repeat my name, show my ID, etc. Eventually, we discovered that they had already rented out my currently-paid-for storage locker! They saw that I moved out (I left the door up intentionally), assumed that I was done with it, and rented it out again before my current rental period was even over. I mean WTH, ladies? Then, to top it all off, I got a mini lecture (which was only tolerable because it was halfway friendly as well as halfway overbearing) about "The next time you rent a storage locker, be sure to tell them when you're moving out." Not a big deal, but in retrospect, I kinda take offense to that, especially since I was still within my paid rental period. All in all, if I had a choice between this storage place and another in similarly-convenient locations, I'd go with another one (assuming the pricing was fair). They're not bad people, but I guess they're just missing a certain level of professionalism in my opinion.
my experience with Sherri, Jo, Mag has been nothing but wonderful. I appreciate that they take the time to work with me during my difficult times. they are very polite and easy to talk to and very understanding. truely beautiful women.
I would like to give the Ladies at West 86th Street Locations "Kudos"! Sherry called to Schedule Reservations, and She was so nice and very informative about the Unit that was available and Store Hours...When I did get there I spoke with Jo...She was very Nice....I had to wait until my Son bring me extra Money to pay for Insurance, right before closing on a Raining Saturday evening. She was very nice about letting me wait, then she proceeded with my paper work with no problem! Thanks Ladies!!!
I have a commercial unit with Sherri and she has giving Me amazing service. Her customer service is really a 100 + in my opinion! Awesome customer service!
I have been a tenant here since four year ago. My experience as a tenant at 4305 W. 86th location, has been wonderful. A big thanks goes to Sherri, Jo and Madge for their being friendly and professional. Sam Ojo Unklesam Services LLC
I have been a tenant at this location for five years. I like the individual office suite that I rent for my business (hair salon). This unit is exactly what I was looking for! Sherri (storage personnel) is very pleasant to deal with. Although she can only do so much, she has addressed any/all issues that I have had.
Sherri Black and the staff here at Public Storage, are very supportive and wonderful to work with. Van Evans, PCS MetLife Auto & Home Ins.
I am a commercial renter of this property and Sherri is always helpful and professional in every way possible.
First I would like to say that I wish there was an additional star I could add in rating this facility and its employees, especially Ms. Jo! I would really rate her above and beyond customer service requirements. I came by public storage about a week ago responding to a Craigslist Add for an Office Space for Rent. When I got there, there was about 3-5 Inches of Snow on the ground from that morning. The only employee I found there at the front desk was Ms. Jo! She was welcoming, Professional, Nice and you name it. She gave me all the details that I needed for the office but I asked her if I could see the actual office. In my head, I'm thinking she will probably tell me "oh I'm sorry, we can't show you anything because of snow." BUT to my surprise, Ms. Jo's response and attitude blew my mind. Ms. Jo responded, "I will be more than happy to show you one!" She took the time to put her winter gears, got in the car and drove to the actual unit/office space. When we got a the front door, she took the time to shovel the snow so I can be able to access the office and view it. I was blown away. I was in my car looking at this beautiful lady shoveling. I was like WOOOOOOOOOOOOOW! THIS IS WHAT I MEAN BY EXCELLENT AND SUPERB CUSTOMER SERVICE. Because of this, I decided to not only get the office suite but also rent a storage unit at this location. I hope the whole world will see this and call this location to do business with. People like JO deserve a promotion, a raise and even a public recognition. That's why I actually decided to write a review. I AM SO GLAD THAT I WILL BE DOING BUSINESS WITH THIS PARTICULAR PUBLIC STORAGE LOCATION on W. 86th Street, Indianapolis. Once again thank you Jo! FK @ Rejoice Auto Sales, LLC
I have been a tenant at Public Storage since 1993 when it was Shurgard. I have always had pleasurable experiences with all aspects of being a tenant. I have also attended many auctions with profitable outcomes. Sherri Black at the 4306 West 86th store and always been very knowledgeable and friendly in dealing with any and all of my issues.
I just finished using the folks at Public Storage. We stored some documents at the site for a few years. The people that I worked with (Sherri) were always cheerful and responsive when I had questions about billing, etc. It is nice to work with polite and professional people. Thanks.
I've been really pleased with the facilities and service here, as well as the convenience. We had a short term space last summer, so when I needed a place to store my new camper, I knew where I wanted to go. Not only did they have the perfect space for me, but Jo saved the day by helping me wrestle my new cover into place when I was by myself. I could not have done it without her, and we got it done just before dark and more precipitation. Thanks, Jo!
Jo was very helpful in always answering any questions that I had. I was able to easily move from my original storage unit to a bigger one when it was needed. I was able to find the packing supplies that I needed easily and without a huge cost. I will definitely consider using them again should I have a need for additional storage.
Excellent service given by Jo and Jeanette. Very timely and attentive to detail. Overall, they were pleasant to work with and I would recommend others to use this facility.
The staff are very professional and knowledgeable. The property is clean and well maintained. My outside unit is clean and dry. I highly recommend this facility.
Jo and Jeanette were very helpful in getting a space rented to me at another facility. They give me all of the pertinent information and assisted by faxing the necessary documents for me. I already have a space at theirelocation but needed another spcae at another location out of state. Great Customer Service!!!
I was very warmly greeted. The staff there is awesome, Jo was very helpful with getting the lease set up. Sherri was very thorough with letting me know how to get into my unit and how protective they are! I noticed how clean everything was and reasonable priced!! Thank you for making my move easier!
This location is great. Jo is friendly, attentive, and respectful. She made the experience of signing and securing the storage unit pleasant. We look forward to our time renting at this location! Definitely would recommend!