Public Storage Self-Storage Units at 4305 W 86th Street, Indianapolis, IN

I moved into PS and immediately found out they lied to me about the circumstances involving the lock, the MGR was very nice and issued a credit. Then within 2 or 3 days of rental I received 18 correspondents from them between email and text and they refuse to stop sending them because it was paperless and they said I agreed and couldn't stop them, no the unsubscribe option did not work on any of them. After that they began sending the emails in duplicate. After 11 days I vacated the property as the walls in the storage have a 3 foot gap between the top and ceiling that is a huge security risk to me as I've been robbed in a storage like this and no the insurance they force on you won't pay unless they rip the wall down to get in. Furthermore, after vacating the property and receiving confirmation from the MGR, PS turned around and sent me a bill for the next month (roughly 20 days away) and yet another chance to win $500 from PS. Complaint has been filed with the BBB. I do want to add the MGR was very nice and great to work with, however receiving a bill after I received a $0 balance from him was too much after being lied to, marketed to heck and treated very rudely for asking the emails stop. In the 11 days I was there I received roughly 28 different correspondents and lots of chances to win $500. Unbelievable

Mike is the best. I rented a unit and Mike helped me realize it was too small. He made sure we was good. Very nice and friendly.

I went to the facility to find out about lost keys and how to handle the situation and Mike was excellent. He assisted me with professionalism and courtesy. I was very impressed.

Mikes service is excellent,i have multiple units and he treats me like family. If younare lookinh for a great unit and customer service stop by and ask for mike.

I wanted to write a review on the amazing customer service I received from Mr. Mike! This is my first time renting a storage unit. I booked online and the storage unit I went with was actually smaller than I thought. Mr. Mike was able to get me switched over to a bigger one immediately. I am very pleased with this location.

Mike was very helpful and very friendly when I came in to get help with my storage unit. Definitely the best customer service I have had in a long time!

Been using public storage for almost a year now and Mike has always been very accommodating, helpful and always friendly. I’ve missed payments and they always work with me. I will continue giving public storage my business!

😊

Let me tell y’all I have had a storage with this company for over a year now and they are great.! The facility is well kept and I love the management Mike is very friendly and easy to communicate with.! He always gets back to me within a reasonable time.!

Mike is an amazing public storage associate. Helped with everything i needed no stress . Highly recommend mike @ 86th st public storage

Michelle was super friendly and helpful in explaining everything about my agreement. I had a lovely conversation with her. Thanks for great customer service!

Mike was very thorough in assisting me with my account! Best-in-class customer service!!!

Mike is awesome great customer service always look forward to coming rona clean property with great service

I Came In Today The Manager, Mike Was Quick And Efficient. Exceptional Service!! He Walked Me Through The Entire Process Including The App Thats Super Convenient. 10 Out Of 10, Highly Recommended.

I love mike so much he was my biggest supporter and help I love this public storage!

Mike was super helpful and kind. Great customer service!

I was in a few weeks ago, and Mike really came though for me. I have only been at the location a few months and noticed something off with my bill. Mike helped me work it in less than 24 hours. Thanks again, Mike.

Mike is always so helpful and his customers service is superb. 10 out of 10 would recommend.

Couldn’t be happier with this location! We have 2 units at a reasonable price point too.

I've rented from this location for many years and Mike always takes care of me. Facility is clean and secure. I won't rent from anywhere else!

Mike the manager is AWESOME! Other places of business can and should learn from Mike how to treat your Customers! Mike Drop...

Why do I pay MUCH MORE more for the same size unit as new customer does? It is as if I am being penalized for being a multi-year space renter. I wonder if you do this for all your existing business? This is really bad business

I was late on my bill this month and mike got my late fee removed as a 1 time courtesy, this is great customer service and that is why I stay at the west 86 th street location. Thank you for all your help mike

Do not rent here. Terrible customer service. My property was damaged at this facility and the refuse to accept responsibility. My trailer was damaged while parked and they will not give me access to the incident report. And when I call the district manager refuses to return my calls. I've left several messages. All they do is send me emails about upcoming payments and no other correspondence from this place. Do not rent here if you care about customer service.

Terrible facility it's all automated if you have any issues you have to call corporate and it takes weeks to get a response.

Mike has a great personality and have been a pleasure to do business with.

Mike was super helpful made it easy and was the best with a lock definitely recommended. Thank you

Mike was absolutely fabulous! So polite, helpful, and gave great customer service. Thank you for making this process such a breeze.

Mike was a fantastic help. Answered all my questions. Helped me figure out what size of storage unit best fit my needs and Very friendly Highly recommended anyone to come rent from Mike!

Mike runs the storage facility with great customer attention and satisfaction, always a pleasure to deal with, and courteous at all times. Highly recommended. There’s a reason my rating is 5 stars, he deserves it!!

Mike was EXTRAORDINARY! We decided to pay one more month on storage & was LATE! 🤦🏾‍♀️ He waived my late fee and got us right back in! Thank you Mike so much! I appreciate your outstanding customer service & understanding! 10/10 HIGHLY RECOMMEND!!! 🙌🏾

Awesome Service! Good protection of your mechandise! Mike is One Heck of a Guy if you're honest with him he's very genuine but he still goes by the book.

Mike was very professional and helpful from the time I walked in to the time I left. He was able to give me a discount on my boxes and even carried everything out to the car, which I really appreciate.

Mike is the greatest really appreciate your time and how much you put into your job. Thank you so much.

This is my first time renting a storage unit and it’s been such an easy experience! They have great customer service and the process has been so smooth. Thanks to Mike and his team for the help!

Live coming to this location, Mike's service is fantastic. Great clean facility and love the customer service

Great place great price great customer service I recommend.

Hey Mike gave me good customer service

Bout storage units for auction and Mike did an excellent job at helping me and providing information. Will definitely be back again next month. Thanksike for your help

Great job! Thanks for making it fast and easy Mike!

I’ve used this storage place a millions times and I left one storage place today 04/01/23 and came back to where I know . I love this property and enjoy the manager Mike . He remember me from before and just being back home is a gd feeling . Thank you public storage for all your help

I’ve been renting from PS for a few months. When our family needed a larger unit, Mike made the transition a smooth process! He offers the best customer care experience! I appreciate you, Mike!

Mike, helped me and was so nice took care of me. Appreciate him.

The store is great and the store manager is awesome. Appreciate the work they do.

Mike is A1!!

Mannnn, they always treat me with the best customer service. I recommend anyone needing a storage space shop here!!!

I was so stressed out today about my storage and the property manager Mike really took it in his hands to make sure everything worked out for me you don't get no better than somebody taking their job personal enough to make sure everything works out good for you.

Modest time renting a storage space Mike made my experience very smooth thanks again public storage excellent customer service!

Mike is an awesome person and huge help very patient

Thank you Mike ! You’re an amazing manager ! You definitely make sure your customers are satisfied! Great communication, welcoming spirit , pleasant to work with !

Thank you Mike for being a great and welcome manager , your attitude and the willing to help your customers goes above and beyond to ensure that your customer are satisfied. Kudos to you and keep helping as you always ! Thanks again amazing manager ! So helpful, great communication ! He made my experience enjoyable . Thank you Mike !

Mike was very helpful. Mike helped me find the perfect storage unit for and was very respectful.

Like everything about the place, management is awesome, the place is clean, and well kept up.

Mike made my move in easy and was very helpful. Thank you mike

Mike should be the customer service trainer for the entire Pubic Storage organization. He is knowledgeable, ultra customer focused and a considerate straighter shooter. Bravo Mike! 😃

Mike helped me tremendously with setting the app up on my device and his customer service is excellent

Excellent service and always has a smile on his face. Mike is the man.

Today I was greeted by a happy, smiling employee by the name of Mike. He was definitely a blessing in my storm and he assisted me with everything I needed. I am very grateful and appreciative to know that we still have wonderful amazing employees that still cares about the customer and the customer service they provide. Thank you Mike And thank you public storage for hiring him!!!! 40 stars 🌟

I absolutely love this place. If you have any problems or questions they will help you. Very nice man named Mike helped me out today with a lock situation. Very happy customer. 😊 thank you for everything.

So last night I was so frustrated with the public storage location at 56th and Georgetown that I so happened stop by the one last night at 86th and Michigan road and my man Mike (property manager) GREAT MAN!!! helped me with needing a lock and getting into my storage took less than 5 minutes he was professional and helpful. It felt good to talk to a REAL person and not just a Kiosk - Thank you Mike you made my night and was a true blessing. If you are searching for a Storage location. Look no more rent from the one at 4305 West 86th and Michigan Rd. you won't be disappointed. Sincerely, Happy Customer DB

I really like this location mike was really helpful and any issues I had he took care of it thank you mike

Since my day of inquiring about an unit..to actually setting up online, and moving in, Mike the property manager has been nothing more than AMAZING!! Great customer service, great care, and very helpful! I highly recommend Public Storage and this location 😊

Mike was great and I loved his customer service !! definitely one of the best public storage i’ve been to !! we need more people like “mike’ THANK YOU

The guy in the front is the best in the world 🥰🥰🥰🥰🥰

Mike is a great property manager, always takes him time to assist me with my accounts. Thank you for the great customer service mike

I would strongly recommend getting a unit at the 86th location. Mike was super easy to work with. He is always there for me by phone or just helping out with questions.

I am a customer from 6/2010. Thank for the service to sell moving boxes and a couple of storage units for my family and myself!!! This really helped.

I am a customer currently of this 86st location. I called the office and left a voicemail message asking for the property manager to return my call. In less than 30 min I received a call from Mike who went over and above in providing exceptional customer support and service. Good customer service is rare these days but Mike was a breath of fresh air. He answered my questions and took it upon himself to do an overview of my account. His service and willingness to go above and beyond made me a very happy customer. Thank you, Mike!

Mike is the Property Manager at this location. Mike gets things done, is professional and accessible. I highly recommend this location. No, I am not affiliated or employed by Public Storage. I am a happy customer.

Great Customer Service,,I Have Been A Customer With This Company Over 20 Years!!

I have nothing but great things to say about this public storage location. The on site Mike is amazing.I would give him 100% on customer service. He makes sure not only his customers are taken care of, but the site itself as well. This location is very clean and no clutter anywhere!!! I would highly recommend this location to everyone!!! Thanks Mike!!!!

Great customer service. Profession prompt & friendly. Deserves a raise!

Hi: An amazing thing just happened. I was given a break on my storage rent for the next 6 months. I cant believe a business would look out for their customers, especially now in todays economy. I am so impressed and appreciative. Thank you so much You are truly one of a kind.

My service was very nice... greatly appreciated! 😃👍😃💚💖

On site manager is very helpful willing to help wherever he can

Mike at this public storage is a great person to work with he runs a storage place perfectly I appreciate him being here and I hope he stays here for as long as I’m here

Mike was great, helped us compare options and make the right choice! He clearly cares about his facility and his customers.

My rep. Mike is a great Mgr. Please give him the highest rating that the company has.

Had a great experience with them…. Mike always called and made sure I had everything I needed…. Wonderful customer service and I will definitely use again if need be!!!

Amazing service!! The property manager took care of me even on his day off.Would recommend 1000%!!!

This is hands down the best Public Storage around. My boyfriend and I were helped by Mike, and I am beyond impressed. He’s polite, professional, knowledgeable, definitely on your side and does what he can to work with you. Two other customers came in, and he was just as friendly with them. The smile never left his face while he took the time to interact with different customers and made sure that everyone was happy. Mike genuinely cares, and I feel like that’s rare these days. Super rad. Thanks again, Mike!

I had a great experience with public storage Mike was always super helpful and i appreciate it a lot ! You don’t run into many places that have good customer service but here it’s excellent. I would recommend this public storage to everyone!

I had a great experience today moving in my storage . Mike the property manager was very helpful . I had to upgrade to a larger unit . He was able to set me up very quickly with everything that I need. I would definitely recommend.

Mike was a phenomenal help! I’ve had my unit for some time now and he’s always there to help me out

Mike is great… always helps me out.

Huge props to mike, dude was extremely nice and helped more than he needed to. 11/10 employee.

Great customer service had issues getting access to into the gate. Mike helped out as well as showed me how to use the app, which will make things much easier for me.

Mike is definitely wonderful he is the property manager and I’ve been here for years. Need more people like him 🤗

I have been using this Storage site for about four years and I’am very satisfied with location and the service that I have received for Micheal Lineback he has always kept me informed and updated .

Great customer service. Mike is the man!

Mike who is there when I come to the storage has the greatest customer service skills I have ever seen and I am 50. Keep doing your thang Mike.

Dude was mad cool as soon as I walked in the building. I was needing 4 boxes to help someone pack and dude blessed me. His name is Mike and let me say he was kind, genuine and real. Thank you Mike and God bless you

Mike was extremely professionaland yet very personable at the same time. Out of 90% of the properties I've been to, this one is one of the cleanest I've been to.

Michael is an amazing & is the definition of customer service. He has always been so pleasant & helpful. We feel comfortable keeping our belongings there knowing he is there. Every problem or question he is always there with a smiling face to help us. U have a very solid employee & we hope u see that in him. Thank u for being so good to us Michael!!

Mike the General Manger is literally the best service you will ever receive. Great communication and called back every time before the end of the day!! Highly recommend this facility. He needs a raise.

Mikes customer service was excellent helped me tremendously with my rental. I highly recommend public storage at west 86th.

Mike has been so helpful to me I have never had a storage before he has made my experience with public storage has been so comfortable with dealing with Mr Mike God Bless him

Great customer service and pleasant experience

Extremely helpful and kind. #mike

Just wanted to thank Mike Lineback at Public Storage on West 86th Street in Indy for his GREAT service and patience with my storage units! I have known Mike for several years and admire his Attention to Detail and his Recommendations! Public Storage should be very Proud of Mike as a trusted employee and a Veteran of our Country! ps-if you had 10 stars at the top of this-Mike would've received a 10!

Mike is the best he’s the always so helpful and showing great hospitality! He’s amazing at what he does ! Thank you!

Mike took the time to help me reset my app, very much appreciated. Great customer service

Mike has very great Customer service will recommend Public stores on 86 street best online deals

Such a friendly environment and the staff was amazingly kind and informative. Would recommend to anyone who need a storage unit.

Mike was respectful and very informative. I am going to like renting from here.

Great customer service. Mike is always helpful in any kind of way we need .great worker .

Mike is awesome! Very helpful and excellent customer. Highly recommend!

It’s not fancy but it’s reasonable and a very good location and the management and staff are very accommodating

Mike is amazing and very very helpful

Mike was very helpful. Took care of all I needed very quickly.

Great price on moving supplies. Mike was very knowledgeable on what supplies I would need

Trudy was very professional! Answered all my questions. Pleasure doing business with her

Thank you for your help Teresa

Mike at public storage is a wonderful wonderful person he has excellent customer service will recommend people to come here for it him

I went to public storage and had an amazing experience with Mike the manager he was knowledgeable helpful and great customer service I will recommend Public storage to my friends 👍👍👍

Mike was truly outstanding. He helped me assess what I needed with regard to my packing needs and went above and beyond. Stellar customer service.

Unit was broken into and stolen from. Stay away

Pretty safe place to store ur items. The only down side is that they close so early. It's a huge inconvenience if u need something at night..

Mike was awesome in customer service! Great place for storage! Thanks Mike!

clean alway helpful management always on point

I was just in public storage on 86th Street and Mike has been very helpful to me and I would like to give him five stars and a half

I’ve been with Public Storage for three years now and I’ve had nothing but pleasant experiences. Mike is customer oriented and is always nice and knowledgeable.

I found the staff "Mike" to be both professional and personable. He made my move in experience both fast and simple. This is my second rental at this facility, the grounds, as well as my storage unit are kept clean and secure.

Mike has given me the best service I have ever received, could not have asked for any better customer service. Thanks mike

Mike has great service and very friendly, units are clean and property well maintained

I would like to give a big Thank You to Mike Lineback for giving me a discount on my storage unit. I have been in my storage unit since 2019 and paying faithfully each month so this discount has been a blessing to me. So Thank you again Mr. Lineback!!!! Public Storage has always been professional and helpful to me.

Awesome customer service. Michael is always quick and efficient, also very professional. Unit was clean, dry and easy to find. Online app is great he took the time to help me set it up. I recommend this location for short or long term storage.

Mikes customer service is fantastic, stopped by to pay my bill and mike reminded me I was on auto pay, he is so friendly and explains everything very well. Thanks for the great customer service today mike

Mike was very helpful and gets a A+ for his customer service.

Mike is AWESOME! Elite customer service and goes above and beyond to help or satisfy a customer. I am very appreciative of that. Gratitude. He makes you feel like a value customer. I recommend any one who needs a storage unit to come here.

Stopped by to get an additional unit for my business today and as always mikes service is awesome, could not have asked for any better service. Way to go mike

Went in to buy some supplies for moving. Mike was super helpful and pointed me in the right direction for everything. Will be back for the next time!

Mike is a pleasure. He is very informal amd extremely helpful. You rock!

This is the only Publis storage facility I use!!! Mike at the 86th Street location is awesome,. He makes sure I'm taken very good care of every time I'm there. Great customer service and a nice facility.

The guy that helped me Sunday night was fantastic!! Customer service was top notch and very courteous! Unheard of these days, but so appreciated. I will be back and highly recommend.

Mike was the absolute BEST! Customer service was EXCELLENT thanks again we appreciated ur help.

Nice place to store things.

Pat is pleasant knowledgeable friendly and helpful

Pat was really nice and did everything within 15 minutes!!

Pat was very kind, knowledgeable and helpful.

PAT us very well informed and knowledgeable about the products and goes above and beyond to help and service the customer needs. She us very nice.

Pat has been wonderful every time I have dealt with her.

I would give Pat 10 stars! I appreciate the wonderful service. She is very helpful.

Good service!

Solid service Very helpful Love erentals Very professional and Pat was wondeful

Great customer service friendly price are very reasonable and Pat was super easy to work with

Good service... better than good EXCELLENT service.

Great service. Very pleasant. Very nice. Efficient.

Very courteous, very helpful, very fast service. Flexible. Always available. A++++.

Efficient knowledgeable and polite.

Very friendly and helpful

Very fun Helpful and kind service from pat. Also she us very knowledgeable.

Ms Pat went over and above to answer my questions and provide excellent service.

Pat was outstanding with the customer service she showered me with. 10 outta 10 totally recommend.

Nice place.

overall experience was great, patty made our experience quick, fast and easy, we let her know what we were looking for and she got us just what we needed. she was super polite and customer service was exceptional, glad to have a storage at this location.

Pat was especially nice to deal with! Although I just started renting my unit all the staff was extremely pleasant to deal with. The property appears to be well kept as well. I highly recommend this site if you ever have some extra items but don't have the space= this is the site you need and should select for sure!!!!!!🙂😉😃🙂

Got me a 10x25 on short notice. First time I ever used a storage unit. On-site Customer service was awesome and the manager assisted me with everything I needed. Would rent here again.

Pat was very nice and helpful! Great experience!!

*SEE BOTTOM FOR EDIT* I rented a space for a trailer less than a month ago. I get a call this morning that the trailer has been stolen. Only to find out someone cut the fence and robbed the place. Thinking it would be less likely to be stolen in a storage facility was my mistake. Very disappointing. Up your security Public Storage because this is wildly ridiculous **EDIT** after I made this review, Public Storage contacted me and asked me to take this down as it had misinformation in it. I will not take the post down, but I will correct the misinformation. My company’s trailer was stolen from Public Storage within 2 weeks of it being there, however, the fence was not cut to get in. Instead, the person who stole was another tenant who rents JUST LIKE I DO. Not only this fact, but there were at least 8 other victims over a four day time period. Over a four day time period?! Not so sure this is what Public Storage had in mind as far as this post, but here it is. 🤷🏽‍♀️

Great customer service

The woman there in the office is so sweet, the service was very pleasant.

I hate being lied to; especially, for the purpose of a sale. Back in December, I needed a 5x10 unit to store my motorcycle for the winter. I told the representative I needed 24 hour access. She told me I would have to get area manager approval in order to be granted 24 hour access. I said, OK, let's talk with the area manager. The rep said, don't worry about that now, you can contact them in the Spring when it's riding season. I didn't have a problem with that since I was storing my bike and didn't need 24 hour access right away. Riding season rolls around, and I inquire about 24 hour access. I am told the only lessees granted 24 hour access are ones with their own business. So, I explained the only reason I signed a lease here is for 24 hour access. If I had known I didn't qualify for 24 hour access I NEVER would've signed the lease. I can't be out riding with my friends and then say, sorry, guys, it's 8pm, I have to head to my storage unit before the gates are locked at 9pm! Unfortunately, I couldn't move out of my storage unit until June 1st, and now they're charging me a whole months rent because I moved out on the 1st of the month instead of the last day of the month. I never would've moved out if I wasn't lied to. I explained my situation to two individuals, and they both gave me the same corporate line about cancelling before the first of the month. I explained I never would've signed the lease if I wasn't lied to about 24 access, but to no avail Public Storage wants their money. Public Storage stole 6 months of my money, and wants another months rent due to their cancellation policy. Lessee beware!

Ms Pat was very professional and explained to me every thing I needed to know about my unit. She was kind and courteous and definitely is very knowledgeable about her job. over all she provided excellent customer service to me. Daria Watson

Friendly, helpful staff and an overall great facility. It’s making our move to Indianapolis much easier.

Exemplary customer service at this location from Pat! We’ve had to deal with numerous changes during a recent move and called public storage in hopes of finding some space, and then needed to add another unit, Pat was so patient and helpful, even followed up with us to make sure we would have enough space. She provided exactly the kind of customer service that you always hope for. ThankYou Pat!

Customer service was awesome !

Pat has been very helpful, friendly and resolved my issues successfully. a+++ Great job Pat!!!

Pat was so friendly and very helpful.

Pat was amazing and made my day easier as she noticed I was stressed out and was really helpful with an amazing attitude !

This facility is been neat & clean. I found my stuff as is in great shape as they were originally. I fully recommend this facility. Manager is been very polite and helpful.

Pat was very helpful and informative! I had zero clue on storage sizes and dimensions. She made the whole experience a breeze. Thank you Pat! 😊

Very nice woman

PAT was very knowledgeable and helpful I recommend this storage gr8 customer service

Came in with a billing question and Pat was able to help me promptly. Quick, knowledgable, and friendly customer service.

Excellent service. Prompt response time to questions. They run a tight ship, which is appreciated when trusting your belongings to them.

Was Great experience salesperson was very nice

Pat was very accommodating to our needs. Very friendly and easy to work with!

Melissa was the best!! She was nice and took care of everything quickly and precisely. She is the best hands down!

Wonderful staff, clean environment, friendly management! They take care of their patrons.

Poor service price hike for no reason and can't tell you why

Trish was great and got us setup with the best spot for us!

Trish was awesome and made the process so easy!

The staff was so helpful and friendly I’ll recommend this place to my friends

Great customer service and great detailed tattoos lol

Awesome experience! Trish was super helpful and nice. Definitely glad I selected Public Storage!!!!

Well lit and clean. Staff is very friendly

He was closing 1 hour early, at least I convinced him to go back in and take my payment.

OMG!!! Mike is the best ever. I was having issues with reserving my unit due to technical difficulties.. He walked me through the process. I came in the next morning to find someone had completed rented the unit! 🤦🏿 He was able to get me aslightky larger unit atbthe SAME price!! I definitely recommened This location.. As I can't speak for the others. Mike.. If you're reading this.. You rock! Merry Christmas

Mike was a great help in getting me set up with a storage unit, he went out of his way to make everything a smooth process for my new unit. Great size and a great price!

I doubt if you'll find a better manager to deal with than Mike. This guy cares and it shows he's a worker, loves his job his work shows his abilities are more than just a paycheck. Others can learn from him. If something is of concern he takes care of it NOW or keeps you updated as to its progress whether moving or a unit repair. Very clean facility!! I stay at Public Storage partly because Mike is the manager. There's an old saying.."God provides food for his birds, but He doesn't throw it into the nest". This means you work for what you get and Mike definitely earns his customer service stature.Thank you Mike!

Terrible.. I tried rent with them. I did a reservation but they didn't. The storage doesn't was ready. And when I was finally going to pay, they said I lost the price promotion.

It's ok

Charles was very curious and nice explained the policy great customer service

Linda was very helpful.

Love it

Mike is awesome, if you are needing storage stop by and see Mike and felicity, you will not be dissapointed.

Linda was awesome!!!!

Felicity worked with us to find the right storage unit for us. The facility was very clean and the whole process was quick and easy.

Stopped by yesterday after reading the reviews for this location and was not disappointed at all with the great service I received from Mike. Wish I could give more stars.

Mike is great, very knowledgeable. Love the buy back guarantee that was offered. Thanks for all of your help with my move. Will definitely pass the word along.

Mike is the best! So much patience and gave me so much information so I could make the right decision.

Mike, thanks for making the process quick and easy, thank you for the wonderful customer service.

I was scrambling at the last minute to find a place to store my RV. One phone call and everything fell completely into place in a single day! The employee at the facility, Felicity, assisted me in completing my paperwork, walking me to my reserved parking spot, going over ALL the contract information (she knew the ENTIRE contract from memory) and she made sure I was 100% comfortable leaving my new RV in their care. She was extremely professional and that’s a rare find in ANY business these days. Thank you Felicity. Keep up the great work!

Mike just makes my day, great customer service, if you are looking for a clean facility stop by and see mike.

Felicity was extremely helpful and efficient. The property is clean and easily accessible.

Good location good service convenient.

Stopped by today to get some moving supplies and Mike was very helpful, if you are needing moving supplies stop by and see Mike they have some great promotions. Thank you mike.

If you are looking for a clean facility and storage unit stop by publis storage and you will receive great customer service, stop by and see Mike and felicity.

Went to get some information on storage units and the excellent service I received from Mike was fabulous, he took the time to show me some different size units and the pricing and how to protect my items. Great service will definitely be back.

I absolutely love the customer service is and experience I receive at this location, if you are looking for storage stop by and see Mike, units and property very well maintained.

I give them a 5 star. Because we were traveling from California and my Step Son found them so we had a place to store Our things till we find A House. Mike was so Helpful and Explained everything. Rented a Unit. Greatful We have a place for our belongings

If you are looking for a clean facility and need storage, stop by and see Mike he made the whole process quick and easy. Great service.

Friendly, helpful, knowledgeable, priced right, clean,inside and out. I will recomend this place to everyone I know that needs to store things.

As always let me tell you the customer service I received by the manager Mike was fantastic, wish there was more people like Mike around.

Stopped by to make my payment this morning and As always Mike's customer service is awesome, cant get any better. Well kept property and very friendly staff. Thank you mike

Took care of all my needs immediately upon arrival!

Storage

Stopped by to make my monthly payment and Mike's customer service is excellent, if you are looking for storage stop by and see Mike. Property is well kept and clean.

Mike was super helpful and made the process so easy!

Awesome customer service by the manager Mike today. He is very sharp and knows his job very well, Mike had a good rapport with me. Stopped by this afternoon to make my payment and as always Mike cs skills are great.

Mike was super sweet ! Made things super easy and less stressfull! Come here ask mike if you need storage

Muy bueno..me encanta..tienen mucho espacio, son amables al atenderlo yla seguridad es buena, lo recomiendo👍

Mike is awesome, all around friendly guy and knows his stuff. Anyone looking for storage go see mike.

I went here after reading the good reviews and i wasn't disapointed mike it's amaizing and a good person like everyone else said. Got my lock at a awesome prize!!! Thanks mike for explaining all with details.

MIKE is awesome sauce!! Never got a storage rental before, made the process easy and fast! With a couple laughs 🤗

Mike the manager is sooo helpful and makes the extra effort to help! And I super appreciate it! Thanks Mike!

Took my son into the public storage office today as when he rented his unit he did have enough cash to buy a lock to secure his space, the manager Mike was extremely helpful and very courteous and showed us how to put lock on unit to secure it. Thank you for the wonderful service mike.

Felicity was great to deal with. Easy process.

Mike was friendly, professional and very efficient. The whole rental process only took about 15 minutes. Property is so amazingly clean and well maintained.

Property Manager was great!!! Mike made everything so easy.

If u need a bldg they have one for u.

Very reasonable pricing.

Had a great experience in this location very clean very great service!!! Thanks JO!!! For you great service.

In recent days, i have been able to move my possessions within the same storage location on 86th Strret. The team, once again, provided great support and encouragement, even going so far as to physically help me move. It was cold and the team expressed genuine concern.

Jo was AMAZING!! Great customer service and very friendly and helpful!! Greatly appreciated her assistance!!

I have had a unit here for several years. Mike and Jo are terrific. Always friendly and helpful.

The customer service was great and the facility is clean and well maintained.

Helpful and inexpensive.

This experience was awesome! Customer service by Mike and Jo was excellent!. Great .

I had a wonderful experience thanks to Jo! I would highly recommend this place for your storage needs!

Felicity was great! Very thorough, personable and patient. I was a hot mess preparing for my move and she made it a pleasant experience. Great sense of humor too.😊 Fourth time renting with Public Storage over the past 10 years and I'm always taken care of.

Friendly

Good spot. Jo was very helpful when renting my space

Mike got me in to a storage locker quick and easy.

Jo is fantastic and w/ Mike's help the move was very successful

Jo was so was sweet and helpful. It was a pleasure meeting her. Awesome lady!!!

Jo is amazing!!! She took care of us!!

Jo was awesome at helping me rent a unit.

I stopped in to rent a unit for my kids to store their stuff. Jo did an outstanding job going over everything with me and seeing if I had any questions. 5 star customer service!

Jo was amazing to work with. I just sold my condo and need storage for a year. We stopped by this store on Labor Day to check out prices while my husband and I were in town. I half expected the store to be closed but it was not! Jo showed us 2 10x10 units and then searched for Labor Day discounts and found a special on a 10x15 indoor unit that cost less per month than the 10x10! We weren't planning on signing the lease that day but the deal she found will have substantial savings over the year we will need the unit. She treated us like family. The facility is incredibly clean and the manager lives on site. I feel very safe storing my belongings here.

Jo is fun and fantastic. Feel great knowing she is there. Thank you!

I absolutely love Mrs. Jo! She is a very pleasant and caring person. She was very helpful in explaining how I could utilize my storage space. Such a huge blessing to this establishment, if you need someone to take their time with you on choosing the proper storage unit, please go and see Mrs. Jo. She was a BIG HELP !!!!

Mrs. Jo was very helpful with the process of getting a storage unit and explaining the details of it all

I’m extremely satisfied with the customer service at public storage. Mike and Jo were so friendly and helpful! I’m definitely feeling less stress about my move.

Jo was very helpful to me👍👍

My question is simple...why aren't more businesses as organized and professional as this particular Public Storage? Great attitude - Yolanda really knows how to run a business! My hat's off to you!!!

I meet a lady name Ms. Jo she took care of me yesterday not only was she beautiful on the outside all so on the inside she has an outstanding attitude and her customer service was wonderful we need more people like her working in the public.

The Public Storage on West 86th Street was superb and an enjoyable experience. The grounds were clean, staff helpful, enthusiastic and knowledgeable. When I was looking for a storage location they helped me define the appropriate sized unit so I didn't over pay. We rented the same unit for about 4 years and never once saw evidence of vermin and the grounds were always clean. We had several moves to and from college and the our efforts were streamlined with the packing and moving supplies available in the main office; one stop shopping. the billing and notification via e-mail was timely and informative and never excessive. In summary, a great experience with help always available. What's not to love about that!

Absolutely wonderful customer service This guys is great for and to your customers!

Quick and cheap and they are very polite

Wonderful service and very informative. Jo was very quick and efficient. Would definitely recommend for your storage needs.

This is my review of Joe and a public storage on 86th Street I just wanted to know that you know that all you guys have been good to me and I appreciate everything that you're has done and taken care of me as a customer . And I would recommend Public Storage to friends and family.

I was very motivated by the "Summer Special" 😎 Jo was extremely helpful and very personable 💞 A true asset to Public Storage 💥

Jo was very helpful she had very good customer service would recommend this facility to anyone who would like to have a great experience with getting a storage.

JO was incredible and made sure I had exactly what I needed. She made sure I was comfortable with everything and was happy. Incredible service!

I came in looking for a small cheap unit and Jo Was able to get me a bigger unit for a great price. Thank you so much Jo!!!! 😁

Great service this morning from Mike and Jo! Easy leasing process and reasonable price. Already loving my experience here as a new customer!

JO & Mike are really good people that are very nice and very helpful I would recommend this side for anyone that's looking for a storage facility

Mike was very helpful, friendly, polite and reassuring about safety. I feel I made the right choice.

Thank you, Jo, for great service. I got a great discount for booking online, and Jo made it very easy to find the right unit for me and get me settled in. Great service, friendly office, easy process. Thanks!

Jo was great and SO helpful!!!

I like this storage facility, because staff members are really helpful, mike and jo are great people

Rented a unit today. I was 100% impressed at the TOP NOTCH service we were given today. Jo was stellar! I'll be recommending this place to everyone!! She is definitely a WONDERFUL asset to the customer service community! I was so impressed I dont even care what it costs!

3/5/18 I loved Jo. She was so helpful. Every bit knock your socks off customer service. Great experience. 3/6/18 I had to rent a smaller unit today and this time Mike helped me. I see the knock your socks off customer service is the mission here. Mike was very nice and accommodating going above and beyond to give me a great savings!! I will definitely recommend the 86th street location.

Mike and Jo in the office are always extremely helpful and kind. Been a customer for almost 12 years at this location.

Jo my representative was very helpful with my setup and unit

Polite and honest staff are very helpful. Grounds are kept nicely. Highly recommend.

Jo was the best helper for me. She is a very patient and loving person... She's a keeper and I will recommend this location

We had a unit here 3 years ago, and everything was great. Jo gave fantastic advice as we were in the process of selling our huge home (and needed to declutter) and then move to a TINY apartment. The boxes all held up extremely well. We came back this year and to our surprise, there was Jo, still giving us fantastic advice on storage. When we're in Indianapolis, this is our go-to place for storage and storage supplies.

This an awsome place! Best I ever rented from and the people are very professional and respectful. Mike is awsome and very detailed with everything. Highly recommend this place to anyone

Mike is awesome!! Bought a few boxes and he got me and my family just what we were looking for! I would definitely suggest EVERYONE planning to move, to do business with him. Great service!

Jennifer is amazing..she was very helpful and knowledgeable and helped me arrange for storage for my Sports for the winter. Excellent Customer Service. Visit the site for great service!

Staff was very friendly and patient with us

Ms Jo was absolutely excellent. She was more than patient and helpful, also very encouraging. 💝

Diana and Jennifer they are courteous and well disciplined. They were very professional and very pleasant.

Jo has the best customer service In the world I would definitely recommend this location to anyone needing storage.

Willing to work with customers

Outstanding and very friendly service! Thank you Jo for all of your help. You made it very easy.

Jo & Aarien were super helpful, & made moving a joyous experience. Will definitely come back & pray these too are working the front counter, when or if I ever need to rent again!

Mike did an excellent job wonderful customer service

Ms jo was very helpful with our storage unit by providing with a above and beyond service I will recommend her to friends and family and the facility

Everytime I go in.. the associates are always very friendly. Especially Jo!!

Jo was very helpful and accommodating while assisting me with my storage selection. I am grateful to be met with such friendly staff who is able to pass along helpful advice and answer any questions as needed. Kuddos to an A+ team!

Great service. Good Job

Renting the unit was a very positive experience. Mike, the manager, was friendly; yet very professional. I particularly liked the fact that most of the paperwork could be done on-line. The facility is clean, and the security seems first rate. Kudos to Mike and his team.

Mike is the best guy ever! He took very good care of me while in the store. He was very informative and very helpful. I recommend anyone looking for a storage facility to come see mike on 86th St location. Best guy ever! Thanks again mike!

Very friendly, prompt, and efficient office staff; very clean storage units

I was very pleased to find this location for storing my RV. It's conveniently located. Mike was extremely thorough in explaining everything and was extraordinarily courteous and polite. It's nice to get great customer service!

I came in to rent a unit. The manager was great and answered all my questions. Very helpful, I am new to the area and he recommended some restaurants I should try.

Signed up for two units and Madge did a great job walking me through the process. First rate service!

Clean. Easy access

Jo and Mike are the best professionals in the storage business that I ever ever encountered in my life. I will recommend you seeing them today for your storage needs.

I received Awsome customer sevice from Jo. she is polite and extremly knowledgeable. She put my mid at ease about the security of this facility as well. will definatly recommend you for storage needs.

Great location and staff! Ask for Mike he was great

Mike was great!!

Jo was awesome in assisting me on the hetic day that I was having.

Super expensive and not clean. My belongings got filthy. Moving out asap.

I love joshe was awesome and help me with everything. good customer service for jo.My name is Lisa wilcoxson

close convenient and great people like Mike to answer any questions and offer assistance when needed. Also best price of any.

My Experience At This Location Has Always Been Fantastic, The Staff Is So Professional And Thoughtful 😊