Public Storage Self-Storage Units at 7435 Rockville Road, Indianapolis, IN

I’ve been using this place as storage for a few months now but, I’m definitely considering leaving to somewhere else. There’s never anyone on site to speak to in case there’s anything you need help with. They raised their prices skyrocketing! Went from $72 to $112 for no particular reason other than “just because”. I’m now looking for somewhere to bring my business to as this has gotten expensive and no so great service.

I give them a 3 because I bought a storage unit through an auction and it took me two days to be able to pick my unit up.

Someone drilled my lock an put another on, I have no idea if my property is in it. Nobody at storage place to help. No phone help, property manager is to call me back. 4hrs an no call.

Went to one one Rockville Rd all the windows had paper up to them !! Did this location shut down? Can i make my payment at a different location?

Hershey is a very nice and dependable person

I needed assistance today. Hershey was a great help in getting my account in order. She is awesome!

Heaven forbid you end up being there after 9pm. If you are make sure you have a phone and it's charged because you WILL BE LOCKED IN and when you call the number to get let out just put it on speaker, and set the phone on your dash because you'll be waiting a good while for the next representative to help!! I understand not being able to access your unit that cost a arm & a leg, but not being able to exit after hours that's something else. Kinda makes you feel trapped and any minute the walking dead are going to come from every direction!!! I'm kidding...kind of!! But seriously Public Storage you should really change that policy. NO ONE likes moving to begin with and it's really hard when it's just 2 people so when all is said and done all we want to do is shower eat and go to bed. Not, listen to elevator music on hold while waiting for representative to answer and send a signal to open the gate. That's all!

Hershey was amazing. Give her a raise!

Hersey was great awesome customer service

Very friendly and professional folks manage this location a d I highly recommend it for their effort and servuce delivery. I had interactions with Hershey both in person and on the phone and she was outstanding, she takes pride in keeping the property in a presentable and safe condition. I also spoke with Michele who was also friendly and professional as well as willing to offer assistance like Hershey. Nice to have a good experience in a storage facility as they are not always as pleasant.

Hersheila was very patient & provided great customer service!

Rachelle she is the best person tshe is one of the best people who has attended me she helps her in everything until the end thank you thank you very much Rachelle

Everytime I bring my parents up here to pay a bill no one is here. We wait and wait but no note or anything. They come after a hour or two of waiting everytime. This is getting ridculus. They could at least put a note on the door when they might be back.

Hersheila was outstanding

Hersey was fantastic. she easily fixed my mood with her cheerful attitude and even with over and behind with getting me in at the end of her shift and also got me a storage quickly

Hersheila

Hersheila is awesome and amazing help

Hersheila was very patient and helped everyone out as fast as possible with a smile on her face works very well sweet and will help you with anything you need

Hershey fantastic customer service.

Hersheila is great always eager to help.

Hershey did great

Hersheila , excelent worker and help me a lot. She is a keeper

Hersheila was upbeat, happy, and helpful. She made my experience quick and painless. Great service

People are never here, even well after opening time.

This is our first time getting a storage space. Hershey made it so easy and we were comfortable doing it. We recommend this place.

Hersheila is the best!

Hersheila did an excellent job. Answered all my questions.

Great service. Manager set me with exactly what I wanted for my business. Very professional and knowledgeable. Very satisfied.

Hersheila did an excellent job helping me!

Hershey was excellent customer service skills,very knowledgeable about the location and very in formative, very nice, patients, you all need more staff just like her. She was very awesome and she definitely needs a raise.

Great service from Teresa

Excellent service ‼️Hersheila was awesome, quick, and friendly. She needs a raise for being so phenomenal.

Teresa, and her coworkers are so friendly, so helpful people, the customer service is awesome 👌, well done guys keep it up,thanks

Hershelia and Jean, were very polite and welcoming. My order request was handle with professionalism and laugh s.

Hershey was super helpful and friendly!

These guys were great! Super friendly and helpful. Jean was new and handled it like a dream. Her Sheila was training her and they worked great together! Thanks guys!

Hershey great service

I just wish this place didn't have a limit of time you can get into your storage. I also have a hard time to get the app to open the gate.

Easy access and convenient for everything.

Had the BEST CUSTOMER SERVICE EXPERIENCE I’ve had in a long time!!!!! Hershelia walked me through setting up the app for access, and was super friendly!!! I wish more people were like her; the world would be much more pleasant to interact with!

Hershey is awesome. Excellent customer service every time I come in.

Hersheila was great help today, in helping make a transfer unit.

Steve and hersheila was very efficient and helpful

Great customer service

Hershey did a great job I do not know what I would did whit out Hershey help . She was patient in help me get it done she get 100 stars in my book

Geovannia give great customer service, showed me how to download the Qr scanner, very professional at the Rockville Rd location!

Geovannie was a good Spanish translator!

Geovannie got me a better deal at another location. Great customer service

Great job Geovannie. Thank you!

Hershey, and Tracy were both great. Very informative, and left me with no questions! Great job guys!!

Hershey was awesome to work with! Very personable and patient!

Can I just say that Hershey and her staff were absolutely amazing!!! They searched all over to find a place that was semi truck accessible. Not only that.... they were so sweet and helpful! Any trucker that needs storage in IN needs to contact them ! So good !!! Give these individuals a raise ! They deserve it ! If it were Christmas, I’d give them a bonus :) 10 out of 5 stars for this rating!

Jimmy and hershila

Hersey was fantastic and knowledgeable!! A+++++

Nice and safe it's gated and clean

Wonderful service from Hershey!!

Hershey was awesome

Service was great, super friendly staff. If you need a place for your stuff, they can help you out!

Are use Public Storage so much this is my second storage Sellitti and love it much better than the first due to the high ceilings

I had my storage unit with automatic payments taken out... they messed up 2 months in a row... charged me late fees twice for their mess up was told I would be credited but still waiting. No management high turnovers poor training. No matter what time or day (this year especially) was my account ever below $500. Not worth the trouble don't recommend it at all. Was $109 small print said they could raise it... jumped right up to 165....total night mare fixing their messups

Hersheila is completely awesome! Thank you!

Shay and Hershey Great service very quick. Could not believe how efficient this was to pay at the counter. Very friendly thank you.

Kalisha Apple white did a wonderful job. She was barely out if training and did my lease agreement in a timely manor and was very polite and nice.

Hershey great customer service

Hershey was great!!

Hershey

Great service! Rent from these guys, very helpful!!

She was really nice costumer service help me fast and I felt comfortable energy with the service provided

Now under the management team of Hershey / Deb, this Public Storage location is in a very accessible spot. The no-contact sign up was simple process and finding a unit to fit our needs was an easy thanks to Hershey. They happily showed us our unit and, when a former renter's lock was still on our unit, they quickly assisted in getting their lock off so we could access our unit. Overall very pleased with the service here.

Deb and Hershey were both very helpful in transferring my RV parking spot to one for easier access. They were very polite and eager to help and made the transition very easy.

Hersheila was great! Took care of my problem.

The new office manager, Hershey, was great to work with in solving our access problems. We appreciated her efforts in going above and beyond.

Great place to keep your belongings and the units are far enough apart you can load or unload even if someone else is doing the same thing. Only thing we dislike is it's not open 24 hours!

sherry was the upmost respectful, caring, compassionate, and understanding respresentitive working for this company ive ever experienced at any establishement!! i really felt cared about and i appreciate that more than you all realize.

Facilities are clean and the staff is friendly and helpful. Phones calls are returned promptly. Highly recommend!!

Trish is wonderful and so much help. Great customer service

Trish was awesome! Very helpful and very knowledgeable about her job!

Excellent customer service. Very helpful

Can I store a boat here? We need about 20 x 10 or larger

Friendly helpful service! Highly recommend.

How much is the smiles

I met a woman there by the name of Trish she was really nice, and she helped explain everything very well. She even offered to help us carry the boxes to the car. Overall it was a great and warming experience. She also helped me feel a lot better about being a single mom and having a mom who currently is going through a heart attack. So it was a real nice experience. I would definitely recommend going here if you needed a space to rent with a good occupant who watches over everything for you!

Great service at this location. Trish was very helpful and professional.

I stopped in and got prices on an unit and had fantastic service!

We just rented our storage unit and Michelle has been so nice and friendly. Michelle is very enthusiastic and highly motivated and is very helpful. Everything went so smooth and she is always making sure everything is ok on the property. She has great customer service skills and great management skills. She deserves a merit raise because she goes above and beyond. Excellent!

I have been at Public Storage for well over 15yrs and Michelle is by far the best Property Manager I have ever came across! She is a great asset to the company! I would refer all my friends and family to here!!

Was closed multiple times during hours they claimed to be open. Lied about their prices. Didn't know the passcode to the door to get in. Ended up breaking our a class lid while doing a "storage check". Then they try to raise their prices in the middle of a pandemic. There's lots of other options in the area. Try those instead.

Jessica a bad women♥️♥️♥️she rocks I love your respect and your humor 🥰🥰🥰

Property Manager Michelle is awesome! I would recommend all my friends to Public Storage!!!

Have rented here for nearly two years and am at my unit once a week. The property has recently been cleaned up. I started to notice a positive difference within the past six weeks or so. I have met the new manager, Michelle. She is always out on the property cleaning and is very nice and helpful and enthusiastic. I would recommend this property based upon the recent positive changes that I have seen.

Never had an issue, quickly processed my locker needs.

Michelle was terrific she helped us move from a smaller unit to a bigger one she was very helpful and they have cleaned up and made thinks much better

Clean, secure, friendly

Nice place courteous service reasonable rates

Can i pay my bill on line

Melissa was so awesome! Very easy to listen to and understand and so kind, helpful and friendly. Really knows her job and is very good at it! She needs a raise for sure! Those smiles she has are hard to come by and she is worth her weight in gold and derserves a raise!!!!😊❤️

Great folks !!! Melissa and sherry were great, professional and offered great updates!! Would highly recommend.

I've visited this Public Storage today and was helped by Melissa who answered all my questions and gave me the best rental price on a storage unit. They need more people like her.

Thanks for NOT BEING RESPONSIBLE for my $3000 trailer being STOLEN! You would think that being in a gated facility, with a hitch lock on it would be enough to secure it. So glad to have wasted money on lot rent.

Very nice storage facility. Sherry was very helpful.

Great service.

Sherri is awesome! She was so sweet and kind and helped me understand what I needed !

Sherri is amazing! Always smiling! She is the best at customer service

I received great customer service from Sherri and will definitely use this place again in future!!!

Ok

Always good service

The lady in the office is nice and helpful.

Good service to the storage save your thing

Clean area. Great personality. Very helpful 😊👍🏾👍🏾

Melissa is professional and very helpful

Great staff, awesome storage place, love these guys

Melissa is great

Nice manager nice place

Melissa on Rockville is Awesome.

Great customer service. Sherri and Melissa were extremely accommodating.

Nice place, clean the lady that works there was awesome! Had an overall pleasant experience on Rockville rd location

I went to Public Storage located on Rockville Road and Melissa went above and beyond the line of duty. I wasn’t sure which storage unit to get and Melissa showed me a 10’x15’ along with explains all other option I had to choose from right before the facility was closing. Melissa was very helpful, patient and deserves more than just five stars!! She set me up with the 10’x15’ storage unit in no time!

Office says open at 9:30am. Been sitting here for an hour with no staff in site. So far this place is worthless. **Update** Someone strolled in at 11. People at the 1-800 number tried to tell us staff were probably in the back cleaning even though we could visibly tell there was no one else on the property. Go somewhere else where the door isn't locked during open hours and you're not given the run-a-round.

I think the storage is safe place, and the staff you can trust ,SHERR S HAS BEEN MOST HELPFUL FROM START TO FINISH!!. MY UNIT GOT WATER DAMAGE,WHICH I WAS SURPRISED BECAUSE IVI' USED THEM BEFORE. AWESOME FOLKS THERE AND THE PRICE IS RIGHT AND THEY DON'T JUST RAISE THE RENT ON YOU,SO IF KNOW HOW MANY MONTHS YOU WILL NEED IT STATE IT AT FIRST ,RATES SEEM TO STAY THE SAME UNTIL THAT MONTH YOU STATED ENDS THEN IT WENT UP 2 DOLLARS. YES I WOULD USE THEM AGAIN BUT CLIMITC CONTROL ONLY

Sherri or Sherra is AMAZING!!! I forgot exactly her name, but she was so hopefully during my experience with my storage unit. I had a relocation package with my new job and she assisted with my smooth transition. The units are clean and spacious! Public storage should be proud to have an employee like her.

Melissa was AMAZING!! Very professional and super helpful! Thank you so much for a great experience!

Sherri is a very helpful and friendly worker, she is always available to answer questions and gives the right answers, she helped me with the supplies I needed. Sherri earn 5 stars because the great manager that she is.

I love this publi storage facility. The property manager Sherri is lovely. She took real good care us. She is very well mannered and very polite. Because of her I reccommend this facility to all my friends. Just because of Sherri. She is great. 5 stars

I love this public storage facility on Rockville road. The manager Sherri has gone above and beyond for me. She is fantastic. She is very helpful and polite. I recommend to anyone who sees this posting, to use this facility. Ask for the manager Sherri. Trust me it's worth it. 5 stars.!!!!!

The ladies down there were awesome. Beyond professional

Sherri & Melissa were excellent customer service. They helped me with information and a thought of size was perfect. I thank them both and was totally satisfied with my unit. Thank u, Judith Voight

Melissa was awesome! So helpful, friendly and courteous!! Love these ladies! And the security is great! Love!!

Melissa & Sheri Rock they are awesome never have any problems always helpful Go 100% out of their way to do what they need to do to help people highly recommend

Melissa was very helpful and did a wonderful job assisting me with my rental of a larger storage unit than what I had initially thought I needed. Thank you so much!

I had a great experience there the worker was very nice and patient with me for I am a difficult customer who needs more understanding of things she was very professional and she help me clearly understand

Melissa was very professional, got me in and out in no time at all. Very knowledgeable and great customer service. Would definitely recommend!

I been a customer since 2012, and the front desk people have always been very helpful. Melissa and Sherri always very personable and helpful. They are great ambassadors for the company, although I dont understand the pricing of units for long term customers.

My wife and I we’re looking for a storage unit because we are moving out of town. I came in and Melissa was very helpful and friendly. The next day I need some supplies and Sherri help me. I would highly recommend this public storage. Great service!!!

Quick and easy, Melissa was very helpful

antje was very good and kind

Ms Jackie was Awesome.. very helpful I'm super glad that she helped me..

Highly disappointed in the service I received at the Rockville road location. I called to set up a storage unit for a vehicle. The lady over the phone was very helpful and nice ( not located at Rockville road location ). I showed up at 3:30 (store closed at 5pm ). First, the front door was locked. I went to my car and returned a few minutes later to the door unlocked. The lady at the desk seemed like she had no interest in helping me and made me feel as if I was an inconvenience to her. She then told me I needed to have vehicle registration to be able to claim my reservation. ( I was never told this in earlier conversations) which was no big deal. I told her I has to run and grab the title and I would be returning before 4:30. She told me that was fine, as long as it was by 4:30 because it took 30 mins to do paper work, which I was fine with. I drove all the way across indianapolis to get the car I was storing and registration for said car. I returned at 4:20 to the front door locked once again. The lady pointed at the sign on the door from the front counter saying " we will be back at 9:30am ymhe following morning ) this is the same lady that KNEW I was coming back with the car and registration. At this point, I was upset. I called the store and the lady inside answered. I asked her why the door was locked when she knew I was returning same day. She then blatantly lied to me and said the power had gone out, While 10 feet away from the the electric gate opened. I told her the power was on because I could see the lights I. the store, she then said the computers where off and wouldnt reboot. I said " it takes 40 mins for your system to reboot?". The truth then came out that she had to do a bunch of paperwork so she could get to another store to finish it as well. My time isimportant. If the business is going to close almost an hour early to file paperwork, then the time on the door shouldn't be 5pm. I live 2 hours away and specifically made the trip that day for the reason they said it would be taken care of. This may be the worst customer service I have ever received. To the customer, you're the company and I feel this was a terrible representation of this company. Personally, running my business, if one of my employees treated a customer the way she treated me, they would be terminated.

Antje was very friendly, gracious, and helpful with my needs today.

Melissa was extremely helpful with all of my questions and concerns. Very happy I chose this site!

Hi! I loved my experience at this location, the lady Melissa there was wonderful she was so inviting and helped me with all my questions. Also went out her way to help me with my load. I haven't yet purchased a unit but upon moving this place will be the location. Thanks Melissa

I’m just moving to Indianapolis and I’m staying with my cousin. I have to put my belongs in storage.Melissa had a great personality and was very helpful. I wish it was more people like her. She was patient with me.

The place is nice and clean.

Service sucks

Jennifer was such a huge help. She made our move so easy with taking the time to show us any units we wanted to see for size. She was patient and knowledgable and so friendly. I'd recommend this store to anyone. The store itself was very clean and even smelled nice. Quick and friendly service.

The facuilty is clean and the staff is nice. I had some questions, and the lady at the front answered them all with ease!

VERY RUDE SERVICE! THEY DON'T KNOW WHAT THEY'RE DOING!

Pricing themselves right out of business

Justice gave me an awesome experience!

This storage gat good security.

Went to empty my unit no lights doors on exterior of building wide open. Dirty and in disrepair. Mngmt is to lazy to keep property clean and in good repair Don't recommend.

I come in to buy some TV boxes AND Melissa was there she had help me before she is very sweet and very helpful thank you so much you rock melissa. She is very professional

The ladies were helpful & polite

Justice was very nice and extremely helpful. Ready and happy to answer any questions I had. My first time renting a storage unit and it was a wonderful experience.

Jackie was wonderful! She was patient and very friendly and helpful!

Jackie was very friendly and helpful with great prices and deals!

Great place to rent from.

OMG!!!!!! Speechless!!

Worst experience ever. The associate in the office lack social skills and is extremely unprofessional. After booking online and having my reservation and unit confirmed the day before I went into the store for her to look at me and say too bad I’m busy come back another day? The district manager never returned my calls either. Horrible customer service do not rent here!

Jackie was very nice and helpful and was very throw thanks for your help and friendliness

Very good experience.

Great customer service makes u feel great about storing ur belonging...thanks ms jackie

Very friendly and knowledgeable

Jackie and Justice are a good team. Nice ladies, helped me downsize to a unit close by my larger unit, as to not have too much manual labor. Thank you!

Melissa was very nice and very helpful, she also helped me to find the best pricing for my stuff according to storage size....

Great customer service...

I was looking around for quotes on a storage and Justice was very helpful... I would recomend her to anyone you won’t regret it.

A huge shout out to "Jackie." She provided me with exceptional customer care today. Ms. Jackie took the time to walk with me to view multiple units, in frigged cold temps, to ensure I chose the appropriate size. THANKS Ms. Jackie !

I guess my stuff is safe and dry, but they are expensive as hell.

Staff was always really helpful to me. Any problems that arose there were quick to solve and they helped me get my unit open after I lost my key. Highly recommend

Antje, she was great to work with today, explained everything very clear. What was most important In A bad time in life she made this Experience awesome. Thank you!!! Jackie H

Antje and justice I love there customer service 😁

Antje was very personable, fast and efficient

Antje She is awesome!

Antje very helpful and friendly. Very clean and affordable. Been here 2 years and never had an issue.

Antje she was very polite and very helpful. I loved her customer service.

I have been a customer for years with Public Storage. Until this year things have been very good. It is declined since the mangager, Angie, has been there. My advice to you is that any conversations you have with her should be in writing or recorded. She has consistanty told me one price or policy and then changed and or denied what she said. I have even had witnesses to these situations. I am ready to go to to another business as soon as I am out of this location. Today was the last straw after she denied telling my dads payment date was changed from the 1st to the 15th. The call ended with her calling me a liar and hanging up on me. I am my dads caretaker as that he has Alzheimer's/Dementia. This is not a hassle I need right now. I have tried to contact the district manager by phone and even had customer care email her. She has not responded for this entire week. Today customer care had me reach out the the manager above the district manager. As you could guess still no response. This is not charcterisic of the service I used to get. I hope someone sees this and responds to me. Just for your info the other agent working at this location is who advised me to escalate this issue as that she said that the manager is this same way with most of the customers.

Can you pay by money order?

Friendly and very helpful

Place is well kept up and secure but cost has risen dramatically. I had stuff there for 13 years and went from $39 to over $100! Almost 200%! Way more than inflation!

Went here Tuesday around 4 and the young lady that helped me was very helpful and welcoming and she had a very pleasant personality 😁☺

Antje and justice are great people very friendly and excellent customer service :)

Antje and justice custumors service is excellence at public storage on rockville rd in indianapolis i would refer it to anyone wouldnt go anywhere else

Antje was a Wonderful help and very courteous.

Antje her customer service is great no problems there😀

Antje is great with customer service.

Antje was very kind polite and friendly...great customer service great

Antje has excellent customer service!

Antje was excellent customer service. Highly recommend this public storage location, Antje is the manager and she will help all the way:)

Antje is awsome wonderful customer service

Easy access.

Antje customer service is excellent.

Antje excellent customer service! Very kind and polite :)

Antje And justice was Excellent!!!

Antje customer service is absolutely wonderful.she is a big help to me.

Antje

Antje just grate

Antje was a very very sweet lady who helped me out with the storages and helped me pick the right one. Id would recommend this storage to anyone, so thank you thank you :-)

Antje customer service's excellent

Antje it is excellent

Antje is Very Sweet and outgoing. Made us feelling extra safe n comfortable. And services were Fast and Great, and convenient

Antje very helpful friendly thorough professional. I can tell this will be a great experience

Since darnell left this place has gone so down hill ive been calling in for months to make a payment bc i have no vehical and i was in the hospital with my son and myself being sick they call today to inform me my stuff would be auctioned off tomorrow morning and they seen i have called just havent had time to call me back regaurding my unit like are you kidding me! Who runs a bussiness like this now im supposed to contact erica freeman to find out what the hecks going on and got a voicemall for a guy name david! This is legit horrible i asked if i can pay it next week or make a payment today and they refused it!

Antje was really nice and helpful, got me a storage unit right away. Also very reasonable price. I would definitely recommend this to anyone.

Antje. Is amazing. Her customer service is out of this world she always calls just in case you forgot and if she is here when you come she always greet you with a wonderful wonderful smile I wouldn't put my stuff anywhere else after having the experience with her

antje was great professional and pollite

Antje was very friendly and helpful received great customer service

Antje excellent customer service

Antje was great excellent customer service.

Antje is always very helpful when I come in. She is always cheerful and upbeat!! Very happy

Antje gave me outstanding customer service.

Antje is very helpful and friendly..the customer service was pleasant and will most definitely be doing future business

Do not fall for the $1.00 move in...i walked out paying 75.00 after stuff they dont advertise

Antje

Antje was a great customer service rep! She answered all my questions and was very helpful!

antje and rachel there where great

Antje was wonderful, very polite and her professionalism was wonderful. I highly recommend this site to everyone. Enjoy it!!

Antje was excellent. Very quick and thorough. Helped me finish up the process.

No problems

Antje and are the best people to deal with if you ever need anything to do with moving and storage. They were great help to my family and I

My husband and I are out of town and Mr. Darnell and Dameon were great since the Moment My Husband and I walked in until We walked out the door. We were looking for Climate Control Units and they made it possible for us to get one when they Were at the end of the Month and Last minute. Explain and Showed everything, Mr. Darnell gave us perfect Recommendation on How to Pack our stuff and Even Sold us a couple of Accessories we needed but had not thought about (like the Mattress Bag) very helpful and Friendly staff they have. I would recommend this facility to anyone who may need one. They make you feel welcome and comfortable. Great Jobs Keep up the Good Work! =] Keep that Friendly Facility.

Darnell and Rachel were great from the moment I walked in to the moment I left. Darnell helped to save me a lot of money by recommending I transfer from one unit to another larger unit instead of renting a second unit. He also allowed for me to borrow his cart which allowed me to move all my stuff without any issues. Darnell and Rachel were polite and friendly though out the process and I would definitely recommend anyone who is looking to store their belongings to rent from them

Darnell was extremely friendly and professional. Facility was clean and easy access from downtown. Will recommend for others for sure.

I stopped into the store to buy boxes and Darnell gave great customer service.

Keep Darnell. Some of the best customer service i have experienced in a long time. knowledgeable, personable. I will do business with Public Storage yet again.

Antje and Darnell gave me great customer very clean place thank you

Mr.Darnell is a very helpful an polite manger,the service he provides is outstanding. And even though Jessica is a knew employee,she has provided good service as well.

Darnell and Lee have awssome customer service

I have only encountered excellent customer service with each visit to this location. The staff is extremely helpful and professional. Darnell and Lee are absolutely great and detailed.

Darnell is most friendly and knowledgeable property manager there! Always willing to be of assistance!

The experience that I had recently at the Public Storage at 7435 Rockville Road in Indianapolis Indiana was superbly helpful. The gentleman, Darnell, went out of his way to offer assistance in my search for the right storage space for my needs. The explanations he provided helped me make a very informed decision without pressure or bias. He was very personable and welcoming. Thank you Darnell! Sincerely, Karen Moore, customer.

My experience was absolutely a professional and helpful experience. The property manager Darnell, was very patient, helpful and provided excellent customer service. As well as Melonie who was a pleasure in assisting me with my storage.

Just paid my bill and J.D.'s customer service was awesome! Thanks Darnell and J.D.

Darnell and J.D. are amazing! They were knowledgable, nice and patient. They are an asset to the company and it was a pleasure to interact with them!!

I was in the office to pay my bill and Darnell's customer service was great as usual! Thank you, sir!

Darnell and Melonie show us great service. They were very helpful and and answered all of my questions without hesitation. Great people!

Darnell was amazing to work with. He made the entire process of obtaining the storage facility & moving out very easy! I highly recommend this location to anyone!

My experience was great! Darnell and Briana were very helpful and got me setup with a storage unit very quickly! You can tell they knew what they were doing and they answered all my questions and made me feel welcome.

Darnell & Briana were so very helpful! And quick! Thank you very much!

Darnell gave exceptional service today with my need of immediate storage for my move. I am looking forward to promoting this company to all my friends.

My experience at the Public Storage was wonder. Mr. Darnell was very nice and helpful. He knew what he was doing , he explained everything very clearly. He has a wonderful costumer service attitude. Thanks for all your help Darnell. Keep up the good work. !

Darnell was awesome and very helpful!! He made my moving process quick and painless and gave me very helpful suggestions on how to protect my items!

Stopped in today to rent a storage unit. Darnell was amazing. He helped us find the right size unit, and product to meet our needs. he was very friendly and patient with my children.

Darnell is a great asset for Public Storage. While attempting to gather information to rent a storage unit I was able to see Darnell's interaction with some of this "regulars" and they all were happy to come in and catch up with their buddy Darnell. Darnell was very thorough, patient, and knowledgeable. The facility was also clean, safe, and secure. I would recommend this location to anyone looking for a reasonable storage facility.

Lori was very friendly and helpful with deciding what storage fit my needs and making sure I still received the discounted rate originally acquired online. Deserves 5 stars! !!

I had a blast!!! Melonie and Darnell are very helpful. Best customer service EVER!!!

Darnell was a great help to me and my family

Darnell was super friendly and helpful. Great staff!

Darnell the property manager was very friendly and gave outstanding customer service! I recommended public storage and if u use public storage ask for Darnell!!(:

Darnell was very nice, helpful and respectful..I would use public storage again

We had a fantastic service, Darnell the floor manager was very helpful and gave us exactly what we needed and wanted and great deals and prices he was awesome! We will definitely be back in the future if needed

Darnell was great. Very nice facility and I was glad to get a conditioned space so I could store my household goods without worry of freezing or overheating. The unit I rented was a nice size and is secure.

Darnell Rocks! He's very helpful, knowledgable, polite, professional and a really funny dude! My fiance and I really appreciate his expertise and attention to details...not to mention his humor. :-) Oh yeah, and the facility is nice too.

Overall not bad. Darnell is very helpful and friendly.

I came to public storage to help my grandmother pick out a storage unit and Darnell and Dameon were very helpful and nice. great service!

Darnell is the best!!! Excellent customer service!!! I recently came back into the store because of Darnell he made it easy. Thank you ...

Darnell was very helpful and informative. He was polite and attentive to my storage needs and all my questions/fears. The building itself was very neat and clean. This is a terrific place to use.

When i went to rent my storage I was helped by Darnell. He was patient & very informative going over all the information I needed as well as answering all of my questions with no hesitation. He also helped me decide which storage was the right size to assure I wasn't paying for more than I needed. Overall my experience at this public storage location went very smoothly thanks to Mr. Darnell !

Darnell was very pleasant and helpful throughout my rental process . He also went above and beyond.

My husband and I have dealt with Public Storage for a few years now. Mr. Darnell has ALWAYS been very polite and helpful each time we have dealt with him. He is very friendly and accommodating. The customer service that Mr. Darnell has continuously provided time and time again is one of the reasons that we have not moved our belongings even though there are storage companies closer to our address.

Chris was very helpful and took care of everything very efficiently.

antje and Chris where very friendly and professional

Antje was very informative,thurough and helpful. Also very friendly.

Darnell was welcoming from the minute we stepped into the office and greeted us like we were old friends. After discussing our needs (we are an animal rescue) and eliminating those units which weren't appropriately sized, David showed us to several options. He discussed them knowledgeably and then we returned to the office. We weren't ready to sign up that day, but both Darnell and David understood and were very accommodating. We returned several weeks later and rented the unit. Both Darnell and David remembered us and after signing on many dotted lines, we went back to the unit to move in. This was a very positive experience and it was so nice to deal with two men who did their jobs well. Public Storage is really the best.

I needed to discuss my account with someone at the office and was able to speak with David. He was very professional and extremely helpful. He explained everything very well, he was friendly and quite knowledgeable about everything I needed to know. It was a pleasure interacting with David. Please do what you can to keep him as he is exactly the type of person Public Storage needs.

My daughter and I love the customer service we get from Darnell! Top flight!

I was in the store to pay my sister's bill and David & Darnell gave the best customer service. Thanks guys!

Barbara was great! Wonderful customer service, very helpful, and made me feel special. Two thumbs up for this location.

Lori and Darnell were extremely helpful. They took the time to listen to what my needs were and were very accommodating!

Antje good customer service will recommend storage

Antje. Customers. Service. Was great thanks

A ntje did excellent service today very pleased

antje she is very nîce and pleasend

antje very polite, friendly, she did explain everything to my understanding thank you for a pleasant day

Just had a pleasant experience using public storage on Rockville road. Aysia was informative and professional in explaining and showing me how to access my unit, use of the facility and then followed with a through completion of paperwork. Barbara was also a true professional ensuring that all my needs were meet prior to my arrival and after the signing of my unit. I highly recommend this location for all your storage needs.

Antje and barbara customer service was great recommend them to anyone who wants to store things

As a Fedex driver, I delivered to this storage at least twice a week. Barbara & Antje have always been nice, helpful and very professional. They will get me in and out very quickly which is very appreciated in my business. Thanks

Antje service was great thank you

Antje excellent customer service.

Barbara and Ellie are great!!

Antje gave great customer service. She explained everything & was very polite.

Antje very great service.

Have been with Public Storage for 3+years, with no issues or problems. Barbara is always nice and very informative with any issues or concerns and Monique was helpful as well.

Antje. And barbara have amzing customer service are laway polite and quick i never have to wait very long and they are very friendly and kind every time

I came in last week looking for a quote on a unit and Monique and Barbara were so patient with me. I will be back. Awesome customer service!

Nikita gave great customer service she makes you feel welcome and glad to be there

Barbara and nikita were very sweet and nikita tried to sing to me for my birthday.

This is a great place to buy packing suppplies. Barbara was very helpful.

Antje and barbara customer Services is very good i am very pleased

Antje was very helpful has a nice polite attitide will recomand storage

Antje gave me excellent customer service highly recommend this publish storage

Ante pleasant helpful person very good customer service highly recommend

Antje the manager is wonderful to work with, I highly recommend this storage facility, it's very safe and easy to acccess....

Antje provided excellent customer service. Quick, friendly and knowledgeable of materials available.

We received excellent and friendly service from Barbara! Thank you so very much!

Great. They were very helpful and accommodating . Barbara help use pick the size unity that best fit our needs. We are return customers and would recommend Public Storage to anyone.

Barbara helped me today & was informative, fast, and professional. Would highly recommend.

Had amazing customer service and very friendly staff was a very good experience Antje was a very helpful and nice person was very good at explaining everything very good defiantly a good place to go if your looking for good service

Antje & Barbara are always very helpful and courteous.

Barbara has always provided good customer service and has been very helpful.

Antje was very helpful today.

Good customer service from Antje

Great service from antje and barbra

Antje and Barbara were friendly and helpful. I'll use again if need storage space

Barbara and DQ do a great job thank you!

Barbara was very nice and helpful.

I stopped by today and was greeted by 3 wonderful women Nikita, Barbara, and Da'Shonqua. I loved the atmosphere. Thumbs up ladies!!!

I had to change my credit card number because of the Target data breach; which is a pain because I have multiple storage units all over town. I showed up at my favorite Public Storage location on Rockville Road and they took care of the details of updating my account information with the other storage units. They just printed out the paperwork, I signed, and they faxed to the other locations. That was great service and I think Barbara and Heather went out of their way to help me out. Kudos to that team. GDS

Fantastic customer service. Nikita, Barbara, da'shonqua were awesome.

What a great experience, thank you Cindy! It's this kind of service that keeps me coming back to public storage. ( When i'm not working I store my vehicle.) I've used the other storage facilities, but I need reliable, consistent service. Public storage always delivers. I deliver it in my business, and appreciate it given back! I had to adjust my unit this time, but it wasn't a big deal, and that was a big deal, it was an extra step, which was extra work to you guys. Thanks for the help!!!! Thanks again, William Sims

My fiancé and I rented a storage unit and the customer service and experience was great! Barbie was super nice and answered all questions we had!! Great place!!!

Barbara is wonderful

Barbara was patient and personable as she explained conditions and paperwork required for use of this storage facility. I was impressed with the security and monitoring service they provide. The unit was very clean, solidly built, in a great spot for us to pull up a truck--in short, an excellent facility for short term personal storage. I had to buy their specialized lock instead of providing my own, but their lock makes the unit much more secure and is worth the small extra cost.

Barbara showed us the units we inquired about and explained the process of renting and using storage space (this was our first time). She was through in explanation of price/insurance/use of the space/how to use the coded gate and she and Nikita did a fine job with the paper work and explanation of how and when to make the payments. I like it that we rent month to month and no long contract. The office area was clean and looked organized and we were pleased with the help the ladies gave us.

Great customer service from Cindy!!

Just rented from Public Storage on Rockville Road today. Barbara was extremely helpful, nice, and professional. Made me feel like family. The facility is very nice, well managed and has good security. Public Storage has always been my first choice for storage and will continue to be.

An overall great experience! A clean well managed place with good security. Nikita treated us like family and saw to our needs and proved she listened to us. We have had other storage sites in the past. This one....Rocks!