Public Storage Self-Storage Units at 4430 N Clark Street, Chicago, IL

Shop around before selecting public storage, if you do select them expect your rate to double in a year, and continue to increase every couple months until you can’t justify the unit anymore. I reached that point and moved out last month, I notified them via phone call because no staff was on sight day I moved out, and now a month later they say I owe last month fee and sent it to collections. Ugh, find another place there are lots of options- this place is bad business.

Cathy is nice and helpful. Always helping me with my storage needs.

Just rented a storage and Cathy was very helpful. She made my move in process very easy and fast.

Great storage. Cathy is very friendly and attentive. She’s my to go whenever I have an issue.

I had a fantastic experience at Public Storage thanks to Rebecca! She was incredibly helpful, professional, and made the entire process seamless. From answering all my questions to ensuring I had the right storage unit for my needs, she went above and beyond to provide excellent customer service. It’s rare to find someone so knowledgeable and genuinely kind. If you need storage, I highly recommend coming here and asking for Rebecca—she’ll take great care of you!

Cathy is the best. Very helpful when ever I have an issue.

I'll start by saying that the staff have never been the problem, and they are not to blame for this review... Over the past 3+ years my monthly rate has risen by over 50% and there's been nothing concerning my specific unit, the building itself, or it's features to warrant such a drastic increase. There have been ZERO upgrades. There is CONSTANTLY an elevator out of order, and usually it's the good one. The one that ISN'T 100yds away from the only entrance or flanked by narrow halls and annoying offset doglegs to make certain you scrape or dent your stuff. When I finally get to my unit, I constantly have to be alert for chunks of ceiling that could fall as the whole floor above me rots away. The roof of each unit is open, so the pieces have nothing to stop them, and new debris greets me every time I open the door. I'm not being petty, it will definitely collapse if it's not repaired soon, and it could be catastrophic. My petty gripes are the chains over the dumpsters, with the "no dumping" signs. For the price I'm paying I should be allowed to throw away the occasional piece of obsolete technology, artificial Christmas tree, or outdated cabinet. Also didn't care for the bathroom being closed for two months, just to remove the paper towels and replace them with a hand dryer. I'm sure corporate will blame it on inflation, but it'll be DOUBLE the price I initially AGREED to by next year, and the seemingly scheduled rises seem arbitrary in price and frankly a bit predatory when you think about it. If the wrong elevator breaks, it'd take a week to vacate the place. The pictures/video don't do the impending roof collapse justice. Not only is it structurally flawed, the ductwork has leaked enough biohazardous condensation to literally rot it away. Moving sucks, and these places are ALL overpriced, but you will NEVER get your money's worth here. Once again I want to reiterate that the staff at this location are pleasant enough and they do what they can, but this building should be gutted and repurposed ASAP. ****Update... Less than 12hrs after I posted this review, I was emailed that my rate would be reduced, per my request. Cute, but I never requested that. So, my take away is that they're quite responsive to negative feedback. Sorry though, too little, too late... Still not renewing, and the place is still a liability for any who enter. I COULD add a 3rd star, but nope... I don't want to be bought off, I wanted to never be RIPPED OFF in the first place. Do Better.

The young lady Cathy is always smiling and professional, helpful, friendly, easily to talk to and very welcoming!

I had a problem with my unit and Cathy gave me excellent tips on making it easier and helped me save money. Also helped me navigate through the app which includes opening the garage door.

It was an excellent service done by miss Cathy I do thank you very much.

Cathy es la mejor

Cathy is Awesome

Cathy was very helpful. She's a good agent and people need to learn from her !

I enjoy storing here. Cathy is the best

Cathy helped me rent in a different location. Very friendly

I was having trouble with my app and both Cathy help me. I thank you all for your great service .

Cathy is such a sweetheart, I always enjoy coming here to pay my bill. She offered to transfer me and lowered my rent. Thank you Cathy

Cathy at this storage has been consistently helpful to me every time I go in, she recently helped me lower my rate. This is why I'm still here.

Cathy did a great. Her customer service was off the charts.

Cathy is fantastic. She always gives the best service

Amazing service from Cathy.

Cathy is very professional. She helped me set up the app with a great smile.

Cathy is very helpful me and my family love her

Cathy is the best she still helps me even when she's not in the property. I enjoy storing here! She's always working with me and offering cheaper rates

I have been overwhalming with this moving since it’s the first time I rent out storage but Rebecca just make it easy and very professional. Thank you again Rebecca your the best :)

Thank you Laquita for being so patient for our move in

Thank you for all of your help Laquitha even with all the work being done on property .

This place is easy to access and Cathy was incredibly professional, informative and so nice. She deserves praise and probably a raise, too!

Great storage. Cathy helped me set up the app so I no longer input my code

Cathy keeps this place so clean

Clean and safe storage place. Cathy and everyone else are very helpful.

Cathy is very helpful

Thank you for your help Laquta, answered all of my questions professionally.

Brittany was so helpful and made the rental process so easy!

I used the location at 4430 N Clark St. I used this location previously. They are extremely helpful and pleasant I recently downsized to another unit and Cathy was extremely helpful and friendly yet still professional. There was a slight mix up and Cathy called the following day, which she didn't have to do. She apologized about the mix up and told me how it was going to be resolved and told me Brittany would be the one to help with the transfer. Brittany was very friendly and helpful. She explained the transfer process and billing thoroughly. Brittany went one step further and really looked into my account and found something that needed to be address and she clearly explained the situation so I would not be alarmed if I didn't see the discount. Both Cathy and Brittany wen above and beyond to make sure my transfer was executed smoothly. Couldn't any happier and pleased with the service these two women provided.

Cathy is great, this is my 3rd time renting. Always great service here

Very Nice place !

Brittany was very helpful today I really appreciate the great customer service

Excellent customer service! Cathy

Cathy is amazing, when I need help she's always there for me. She's a keeper.

The customer service of Brittany W. was outstanding, and the questions I inquired about was answered promptly and with professionalism. “I was so pleased with the service I received from from Brittany W. Brittany went above and beyond to help me with the issue I had.” “I was very impressed with the quality of the service I received from her. Brittany W. is a exemplification of what great customer service and customer facing interactions should be. Thanks Brittany W. Location Chicago Clark St. Interaction Morning of 10/10/2023

Very nice people. Good service.

Angel was the best help I ever had, thank you for all the information! very nice clean space, adorable price, good people!

Cathy is very helpful

Cathy helped me set up the app now I can save myself a trip

Cathy is such a sweetheart, I always enjoy coming here to pay my bill ..she brightens up my spirit with her smile even after she takes my money 🤣

Cathy got me storage last min!

Cathy is very helpful and welcoming.

Yesterday, July 26, 2023, I had to retrieve a small box of tools from my storage unit, as well as place a backpack in storage. For the first time since I last visited my unit in a few weeks, I noticed a thin, rough, dry white film on the exterior of my lock. Confused, I went into the office to ask relief manager Angel what could have caused this unusual occurrence to my lock. She quickly deduced that it was caused by the painters painting on the floor. Surprisingly, she applied some kind of special cleaning fluid onto the metal case, and within minutes, the lock was as good as new! Angel is genuinely resourceful, helpful, and proactive. This particular Public Storage is well-managed by both Catherine and whoever else happens to manage this facility. Thank you!

Angela was amazingly helpful Location clean, secure and convenient Fast and easy access thanks public storage

Cathy is amazing very helpful

Catherine was super nice and helpful! Renting was easy!

Cathy is amazing. Give her a raise.

Angel was so helpful getting us checked in and into our unit! The unit was clean and ready right on time.

Cathy is very sweet very friendly service and always helpful. I always pay my bill with her.

Great storage facility. Extremely clean. Carts available and people do a good job putting them in the designated area. Minor improvements to the building were made quickly and never an inconvenience. Staff is always helpful and professional.

Been here for almost 3 years & Cathy is always giving me the best service.

Richere is so sweet ,explained everything very well , I am happy the price I’m paying now .

I stopped by to check out the storage units before I need them at the end of the month, had professional and friendly service, the woman’s name was rascheer I believe it was. Super friendly and good customer service, it was a positive experience over all!

cathy Is the best

Richere helped me I came to this place for the first time this young lady was so incredibly helpful and put me at ease highly suggest this place and their customer service is outstanding here she deserves a raise no I can leave my things here in peace and no that everything was done correctly thanks to Richere

A great place to store items. Kathy the property manager is so helpful and pleasant. There was an issue with the size of the first unit and she actually walked me to the other available ones so I could see inside them. Price is fair. Access is a breeze through their app.

Very friendly staff and easy to work with ..

Cathy is the best!!!!

Cathy is very sweet and attentive

Super helpful staff. Clean space and easy access.

Cathy helped me transfer to a better sized unit for my stuff. She was incredibly knowledgeable and helpful throughout the process and fast!

I have had nothing but great service from this location. When I first rented a space 4 years ago, I had no place to park my truck overnight as the movers weren’t able to unload until the next morning. They allowed me to park my truck there which I am forever thankful for. Today, I closed out of one of my units and Catherine was able to stop the auto payment for the unit I vacated so I didn’t have to pay for another month. Thank you!!! It’s a super secure place where I’ve had zero issues.

Catherine in the office was amazing, friendly and very accommodating.

Catherine was amazing and very helpful! Location has helped me for the past 2 years!!

With Cathy's help I got moving supplies

Awesome experience! Cathy was amazing & everything was easy & efficient.

Good storage safe and secure.

Whatever Cathy is getting paid…it’s not enough! She was so kind, welcoming, and patient when I came into the office. I’ve stored things before at other places (even other Public Storages) and have never experienced such fantastic customer service. So glad I chose this location!

Cathy was very helpful and made sure that I was taken care of.! Will be recommending all my moving friends to come here

Fue una excelente experiencia tener una unidad de storage con ustedes, tienen muy buenas instalaciones , muy seguras y en muy buenas condiciones y una excelente atención al cliente de parte de la señorita Caty que nos facilitó de muy buena manera el proceso de renta del la unidad y de igual manera cuando lo entregamos, un servicio 5 estrellas , recomendado desde Chicago hasta Venezuela.

I’ve rented here twice and have had an excellent experience. Cathy is an outstanding leader and has been the best at customer service. Will always come back.

Organized, smooth and easy process. Cathy was clear, professional and patient. Very positive experience.

Cathy is amazing. Professional, helpful and she listens. The place is clean and she will always step away to help you if at all possible.

Clean storage my family and I enjoy having our belongings here.

Cathy is very helpful, always gives best customer service been year for years because of her. Thank you

Great space for the value, Cathy provides excellent customer service when needed.

Just purchased moving boxing from Cathy and her team: really affordable, knowledgable help: you can get discounts if you buy in bulk! Thanks Cathy!

had the most wonderful experience toady with a. young lady from public storage in uptown. was looking for a storage place to move in my belongings short term and stopped by public storage. was the thoroughly impressed with the service and performance of cathy the young lady that helped. she went above and beyond all my expectations. i cannot state enough good things about her performance. we need more people like this in the workforce. keep at it cathy.

Kathy does a great job there. Just the facility itself has some issues. The garage door or gate doesn't work from time to time. The front elevator was down for months.

Although I haven’t rented a unit at this particular location in years, I occasionally pay my bill here. The manager (her name escapes me) is always professional, courteous and friendly. This location appears to have come a long way since 2008, as there was always a mess in the parking area near the dumpsters, and renters/customers on my floor would often be found sitting around and drinking late in the evening. Kudos to the manager and keep up the good work! Wiley,

Cathy the facilities manager is AMAZING. She helped me secure a long term lease at a great rate for my elderly parents, and made sure the location was at a ground level (taking into consideration their disabilities). Fantastic service and great pricing.

Every time I come I get the best customer service, Thanks Cathy.

The elevator closest to the parking lot has been broken for a month. Other than that it is a good facility.

Cathy is wonderful!

I am very pleased with the cleanliness and how organized the property is. I’ve used public storage in the past and have been at this property in chicago for 3 years. I feel safe when I have to get something from my storage. Cathy at the Office has helped me with the process three times, friendly, attentive and a good listener. By golly she makes the guestwork a breeze. . Thank you very much. Another satisfied customer !!

Every time i come here i feel welcomed and with respect the people are friendly and the manager is awesome!