Nobody in office at 9:30 am
Lock on my space for no reason
I came on 11/24/24 at 7pm to access my unit and elevator wasn’t working. The manager lives on property with all his lights on and 2 cars there. He wouldn’t answer phone to help and the site says they close at 9 pm
I got no call back about elevator on 11/25/25 at 8:45, still don’t know if I can access my unit and still didn’t get a call back. They will loose my biz today due to the terrible customer service and huge change in storage fees. Still waiting for a call back?!
I rented a 5x5 storage space at this location. In the span of less than a year, the storage fee went from $86.91 to $124.61 per month. If that wasn't bad enough, a month later, it went up to $163.35, per month. That tiny space isn't worth half of that.
There is no way in hell raising the rate by $76.44 can be considered normal. When confronted about this crazy amount, the only thing these criminals say is that I signed an agreement indicating that all units are subject to a rate increase. They literally hide behind this as justification to jack up the rates to any amount they want. A rate increase is fine -- but two in less than one year, for a little 5x5 unit, totaling $76.44, is insane and should be illegal.
I do not recommend this facility -- or any with Public Storage. The manager should be fired for running such a shady operation.
Smaller sized storage facility, yet still secure. The units are located both outside along the inner perimeter and in a small building. Its gate access which you can download their app to easily open using bluetooth. Property is well kept and clean. Front office is located right at the entrance and usually always has someone available if theyre not out and about the grounds.
Jen,Maria, Jada and Lewis. Great staff!!!!helpful and easy to talk to. Just got my rental unit and I'm pleased with the service. Thank you again appreciate your services. If for what ever reason you need a storage solution go check it out.
Both employees I met and spoke with are very helpful! They made my short time here, wish I could've stayed longer.
The manager helped me reduce my bill for few months. My bill will increase again in few months. It’s getting a lot harder to pay the bill. Company helped to lower my bill for little while. Thanks
Louis is great. Helpful and knowledgeable
Paula was exceptional in helping us find the perfect storage unit! She was more than happy to show us different sized units so that we could choose the best one to fit our needs!!
Had some trouble using the elevator using the excess code. You all know what I am talking about, You New First Time Users ! However, Lou took the time to assist. Even when it was close to closing time. Awesome Customer Service Lou ! You had just set the standard for all to follow. Glad I picked this location for my storage needs !
Hello my name is Sam, normally you would not find me posting about anything or anyone not my style. But, this time I'll make a exception. Yesterday while helping a friend move his things to "Public Storage" gentry, I found myself in a predicament I was lost. Unable to find my storage bin. After walking around for close to 40 min I decided to go to the office and get directions. But, on my way I would run into one of their employee. But, this being his first day now we both are lost. Walking around another 15-20 min looking for this elusive storage unit. But, he would reassure me "don't worry I'm going to stay with you and we are going to find this unit". True to his word he stayed and, we found. I hope you" P Storage " realize how lucky you are having him as your employee, because this 5 ⭐⭐⭐⭐⭐ is for him. Hello Lau it's me unit 3053 I won't forget what you did and, again Thank You...Sam
Lou was very professional and helpful. I had questions and concerns about my unit but he solved them.
Super awesome customer service by Diane and it makes renting a breeze
Diane was friendly efficient and very thorough. Great experience!
Your on site Manager Louis has always been very customer friendly, knowledgeable & professional in meeting our current needs.
However, we were surprised at the present look of the office. Although the Office was clean we didn’t see the water cooler, TV, fridge and all storage products.
We have been to other facilities to pay our bill and those locations seem what the Waipio site use to be.
We are “longtime” customers of Public Storage “Thanks” to site Managers like Louis.
It was my first time at this location and Diane made it so easy for me to rent a space! She is wonderful, kind and very welcoming! Love that type of spirit here! Thanks so much!
Moving in and out was easy!
George was great help. Loved his customer service was awesome!
I had an absolutely awesome experience with Louis yesterday. There were some issues with my account and the app that corporate couldn't fix from their end (which, in my honest opinion, were issues that they should ordinarely be able to resolve) but Louis found a way to work around them and resolved all the issues so I could make full use of my rental unit and the app. Louis was very friendly, accomodating, and knowledgable. He's truly an asset to this company!
The staff, Louis and Chanda was friendly and very very helpful. Will recommend to others
Excellent service. Diane was awesome. A big help.