Public Storage Self-Storage Units at 3900 McGinnis Ferry Rd, Suwanee, GA

Nala was amazing! She went out of her way to help my brother, and me. Best customer service I've ever received. She definitely deserves a raise.

Kim is awesome! Top notch customer service. Highly recommended just due to the fact she went out of her way to answering my question about my rate increase and got it lowered instantly. What a gem!

Ms. Kim was very professional, curious and went the extra mile. It’s hard to find excellent customer service nowadays. She was extremely patient and understanding. I’ll continue to rent here just because of her. Thank you so much! May God continue to bless you abundantly

Kim was amazing and helped us so much with our move in. She was so patient with us and kindly guided us through the storage options. We appreciate her so much!

I rented at this location and it was all due to Kim. I had called several locations and the customer service was terrible. When I spoke to Kim she was so pleasant that I decided to rent at this location even though the price was slightly more. When I arrived at the location I was greeted with a warm and friendly smile. It's nice to see that good customer service still exist. Thank you Kim for making my experience so wonderful.

This is by far the worse decision i have ever made. When i purchased this storage it was $185 and now it’s $319 I only needed it to move to another city to take care of my deteriorating grandfather. If anyone has stopped their life to care for an elder then they would know how complicated it is. I do not work and it’s extremely hard caring for him and my kids on top of his children having power of attorney and neglecting to assist me in helping him. He’s been in and out of the hospital all year and i almost thought i lost him on 4/4 in icu but he opened his eyes the day before yesterday The way public storage is handling this is horrible There’s no one who answers when i call I’ve had people physically go by the property to speak in person on my behalf and no one is ever in the office. I would like to pay the outrageous amount that it has accumulated to but the extra fees and things are just ridiculous And now a LIEN?!?! I have OVER paid in fees and others in previous payments but this is just getting out of hand now Public storage can email me six times in one hour to tell me about a payment that hasn’t been made but i have no one with a beating heart to speak to about my circumstances Had i known that when life happens there would be no one to help me i would have never chosen to purposely stress myself out I shouldn’t have to be faced with losing my things because i am caring for someone who is dying i try to contact someone about the space i rent to keep my belongings and though I’m unable to reach anyone the process to eliminate my things is still current It’s inhumane Shame on you public storage

Tabatha Dailey assisted me today, and I am so thankful for her. She was an enormous help. She was genuine and gave fabulous customer service. I will rent at Public Storage because of her!!

Super frustrating! I came to rent a unit and all indications are that they are open…. Even saw a woman inside. But doors are locked and knocking isn’t getting a response. The phone is out of order…. Both numbers. Website says they have been open for More than a half hour. Wish I could reach someone!

I have spoken with Dashonta a numerous amount of times. I couldn’t help but to take the time and write a review! The extra mile to show customers she cares is amazing. She showed me units and making sure I understood everything while making me laugh along the way. Keep employees like her around.

This is the FRIENDLIEST & PROFESSIONAL business that I've encountered. Thanks to entire staff for the assistance . 5 Star For Sure❣️

I needed a location to keep my belongings while I was moving, and their customer service was outstanding. They assisted me in finding the ideal storage space for my requirements and even provided me a discount on the first month's cost. I would strongly advise anyone in need of storage to use them.

Kim was such a joy to work with. She was very polite and informative. Her customer service skill was A+ over the top. I recommend her to be considered a prime example of what businesses are looking for at the time of prmotion . I am a satisfied customer.

First time renting a unit with this company. Only had my unit for about 5-7 days. Location is super convenient from my location but I went to get moving supplies today and location was closed or at least the doors were locked. Followed up with a phone call once I got home and no answer. Arrived at around 5:15. Please update business hours on your locations door and website. Major inconvenience to have to go elsewhere for supplies! Hope this isn’t a trend I’d hate to have to move my property to a competitor…

Hi, do you know what are the charges and minimum storage unit size, please?

Louie, was really helpful in helping me find my unit going over everything thoroughly. Great guy very helpful!!!!!!

Public Storage was amazing while we were moving. They provided us with a storage unit to store some of our belongings while we got settled in our new home. The process was easy and the staff was very friendly and helpful. We would definitely recommend them to anyone in need of a storage unit.

Pulled up at 530p on a Tuesday after i called and confirmed they would be open...they were closed. Actually saw the employee drive off. Then i Came by again on a Saturday for boxes and the clerk was unable to help me get boxes,because he had to wait for his boss....I waited 15mins before I left.

Louie was really helpful with finding us a unit. He was a joy to talk to and knowledgeable about the right size unit I was looking for.

I have never rented a storage unit before until my recent move. I came into this location on Monday and I was unsure what I was looking for. I explained my situation and we discussed how large of a unit I would need. We walked around and spoke about the security benefits and how they check locks everyday to make sure they aren't tampered with. After renting the unit, he gave me a card with his name and stated he was the manager and if I ever have any questions or issues he would be happy to help me. The whole experience was wonderful and He really helped put my mind at ease. I highly recommend this store because of the manager and his willingness to care. A++ on customer service.

Great property Great staff clean and beautiful

Great management, clean, safe.

Joann was so nice. She made my experience smooth and easy. Definitely referring others in the future.

This property was very clean and the staff was very knowledgeable and helpful

I had a wonderful experience yesterday at this location. I was going through a very difficult time, and Louie was so helpful and got every completed for me. He is truly an asset to this store.

The whole entire setup for getting a unit was simple and easy. The location is nice looking and highly secured with gate codes, phone apps access points, and security cameras. The pricing for my unit was very fair, definitely a recommend location to store your goods.

We initially had a different storage unit lined up but when we arrived, we had to wait 30 minutes for a unit that ended up having a bad leak. We came over to public storage on McGinnis Ferry Rd as a walk in and met Louie. He was fantastic! He was patient with with us, understood our concerns, and gave us a tour of the units available/building. He made sure to answer all of our questions and took his time to ensure we were happy! The units and building are very clean as well! Highly recommend! Thank you Louie for saving the day!

Joann was her name very helpful smooth transition from one unit to the other.

So I rented a unit with louie, he helped me find the right unit that I needed. He showed me great customer service and was overall very polite and helpful.

Louie was very personable and answered all of my questions

V was amazing. She was clear a d direct and got me in and out very quickly. Great customer service. Highly recommend!

Ms. Vanisha is an excellent customer service provider and Professional individual that has helped me through my online payment issue. She is a Great Replacement for the Previous Excellent property Manager who was transferred to another location. I absolutely Appreciate Vanisha's Professional and Kind personality. She is very knowledgeable and resourceful about her business of helping people find the right storage space. Thanks to Vanisha the process was very pleasant and sad, because after just meeting her, I had already decided that it was time for me to give away my belongings to people Who can use those items. I'm sorry :( that she won't get another chance to help me by taking my payment in the office! She made me feel great about doing business with Public Storage and I WISH VANISHA ALL THE BEST in her Career, Dreams and Desires!!!!! THANK YOU MS. VANISHA! Albert

Nice place and friendly staff! Vee was very helpful and informative

Outstanding facility & Staff members!!!!🤗

Wow what can I say ? I’m so thankful for Ms. V ! She was awesome and knowledgeable of everything ! She helped me through the whole entire process 🙏🏾 Not to mention how clean it is ! Count me in as a long term customer because of Ms V awesome assistance 😊

On-site manager Vee was extremely helpful, knowledgeable and Friendly. She handled the actual rental process very efficiently. I was pleased with the whole experience!

The property manger was very helpful. She made it very easy for me to access my storage. I would recommend her to anyone. Get app to use. I got call about my unit not secured. This is we’re you want to storage your personal property.

Vanisha was a major help leading up to & during my recent visit to the storage space. She’s genuinely understanding & willing to help. <3

Vee help us out a lot and great service

Vee gave me excellent customer service!

V was very helpful. Good storage location.

Convenient!

Impossible to speak to anyone here. Very impersonal 1800 number

I've had a storage unit here since '09. It's expensive but convenient for me; my house is a mile away.

Vanisha helped us transfer our unit late in the day. She was extremely helpful, efficient, professional and friendly. If there was a 10 star rating, we would rate this location a 10 star because of Vanisha!!!

I called and Someone name Paris had help me and she was very very helpful and her customer service was wonderful

I just wanted to share how much I appreciated Kim's assistance in procuring and acclimating me to a storage unit when I really needed one. She pointed me to one that was just vacated, and really helped with all the logistics. As many others have indicated, she has a really awesome spirit, and has the capacity to always see the positive side in every situation. She is so customer focused and professional, yet very personable, and it's like you're dealing with a family member when you talk with her. She always has time to say hi, and ask how you're doing, and is tireless in her commitment to her job. 5 stars to the dedication that she brings to her job.

This is the cleanest place I have seen. Staff is super friendly and helpful.

Kim was so kind and very helpful in assisting me set up my storage unit at this location. I would recommend her and Public Storage to anyone looking for a storage unit facility!

A beautiful lady who does a good job. Great attitude Ms. Kim is perfect for this job. Highly recommend this facility

It was very pleasure to work with Kim. She was very kind and all the processing was very smooth and quick! Also she gave me great deal and I will definitely refer to my friend who look for a storage in Suwanee ^^

I had a great experience renting here thanks to Kim...She made my move in as smooth as possible..She gave me all the information I needed as well as good direction to find your location.

Manager Kim is so helpful. Recommend for storing if you want great service and someone who cares. She also keeps a clean property. Highly recommend 👌

Kim is absolutely fantastic great energy super friendly and kind you can tell she likes her job. She made the process super easy and explained everything very clearly. Thanks Kim.

If you want to move here make sure you are okay with rates being increased every few months, Seriously for the past few months they increased my monthly rate twice, Wow i guess this how they take care of their clients. What a shame, this is 100% highway robbery.

Victor did an excellent job in attending to our needs. He was extremely patient, knowledgeable, courteous and professional. He very dutifully explained all options available to us. We were also very pleased with how he handled waiting customers to their satisfaction.

Very please with the great customer service I received today from Kim! Kim is very helpful, knowledgeable & kind . I would recommend this location for anyone needing storage or moving supplies. Very clean and super great staff! Thank you!

Kim was Great. Helped my Aunt and Uncle move in with no issues! Highly Recommend!

Kim is just awesome. If she’s not there at work I don’t go in. I just come back another time. Her warm spirit and friendly helpful nature is infectious. Best customer service ever. 5 stars any day any time.

No pro rate for exiting lease like Extra Space. Prefer Extra Space over Public Storage

Kim was very helpful and informative on all aspects of storage space rental. She made the process easy to understand, and was a pleasure to work with.

Kim was delightful to work with!! She has a professional personality and a welcoming smile!!She made renting a storage unit quick and painless!! Thanks so much for your help Kim😀

Excellent service from Kim!

Kim was very friendly and helpful. Thank you so much

Cam was very helpful.

We booked our unit online and took advantage of the discounted price! Personally, I have never rented a storage unit and was not familiar with how it worked. I was greeted by Cam at the McGinnis Ferry location in Suwanee, GA and he was GREAT help! He explained everything in great detail and made the process super easy! I feel very confident we made a great choice! Thank you Cam!

Cam was very professional and helpful. I greatly appreciate his help !

Thanks to Cam he took care of me and got me into my storage unit fast. I appreciate you being so accommodating and friendly. Please go see these people if you want fast friend service!

I would first like to give kudos the staff at this facility: Danielle and Sharonna especially. These two young ladies I must say went beyond their duty to accommodate me. Thank you 😊😊🤗! My move-in experience was very comfortable. I was given detailed information I needed and all my questions were clearly answered, The paperwork process was professional but quick. I've had my storage unit for over two years I moved out of town never had any problems. This property is always kept clean inside and outside its in a great area, easy accessible to get in and out. All the staff members are willing to go the extra mile to help make your move to smooth. I would definitely recommend use this facility.

Ms.Danielle is not here anymore which is very sad but I did meet Miss Sharonna and she is very helpful she helped my mom move her things to another unit and she cleaned out our old unit and she has a bright smile on her. Customer service here is very good and they are so helpful l. I WOULD RECOMMEND PUBLIC STORAGE TO EVERYONE. Low prices, good boxes(that I need to come get), and a clean office. The only thing I would say they need to do is discounts On the boxes. So when you buy a unit you get 20% off or 30% off the boxes or supplies you need. And they’ll be golden! (That’s her idea) they have a real diamond on their hands. Thank you Sharonna and Public Storage!

I booked online which was a great experience within itself and when I got to the McGinnis Ferry location, Mr Victor was so welcoming. I just moved from another state and he was so gracious. He took the time to explain my options, showed me the units available and made sure I was completely comfortable with security system and payment options. If I ever need another storage unit, Public Storage will be my first call. Thanks for the great service!!

Rosemary was excellent and so kind and helpful! Great rates and convenient.

Rosemary was very sweet and gave us a lot of helpful information!

After a very negative experience, I am revising my post. Collin from the corporate level saw my post and called to find out what transpired. He was courteous, willing to listen and cared about the outcome of making a customer at the end of the day satisfied. Being in a customer service driven industry, I am very pleased with how this situation was handled at a corporate level... local/store level, not so much but Collin and Shaun made it right and I am appreciative.

Awesome Customer Service!! Kim was extremely NICE and Professional!

I worked with Rosemary this week, and I had a great experience. I walked in thinking I needed one option, and with her help, I walked out with a better option, saving money with a more practical unit that was better located and still enough space for my needs. Rosemary really demonstrates customer service. She asked me questions, discovered my needs, and gave me options. She gave me her full attention, showed me different units, and never rushed me, which helped me make the right decision with confidence. And she made sure the unit was cleaned and prepped for me, before I moved in my stuff. Thanks again, Rosemary!

Rosemary was a big help with great customer service!

Kim was so very very helpful. Check them out if you are in the need for storage. Always happy and friendly.

Had a great experience with Rosemary. Very helpful and knowledgeable.

Rosy is the best ...love love her. Make sure to check her out she will walk you through everything you need to know.

Kim is a very nice Property manager feel my equipment is well protected that I store here. Nice facility

I came into the store and was first taken care of by Kim and she was awesome. Then I came back and Rosy treated me like family. Excellent customer service. Ten stars if I could.

She very professional and sincere .Always on top of all incoming alerts and security issues on my storage. Ull highway recommend anyone to come to the Mcginnis Ferry

There is no Management- they have a girl that hangs around ( not a manager)- gate is broken on a regular basis- customers park their cars / trucks wherever they want blocking access- so called MGT. does nothing to resolve the situation- large company that takes your money and gives nothing back!!

Kim was awesome, GREAT Customer Service and so was Rosy when I was moving out.

Kim made sure we had a Great Experience What a Great Employee Excellent Job.

Look for Kim. She will meet your needs all the time.

Kim and Brittany are wonderful at their jobs!

Great service

Brittany was sweet, she helped us alot

Great location!

Is what it is! If you need a place to keep your stuff. Be warned, price goes up, and up, and up, and up. And now in less than 2 months.

Kim hooked me up! I showed up right after they opened. 15 minutes later I was unloading my trailer. Couldn’t have asked for a better experience. 👌

Kim is always friendly and has a smile.She has answered any questions we have.

When their is a problem Kim always handle it. Great attitude and very professional.

Kim has phenomenal customer service! I absolutely love her joyful personality. She was knowledgeable about everything. Thank you Ms Kim

PEOPLE IN THE OFFICE ARE VERY UNORGANIZED AND UNDERSTAFFED, GATES BROKEN AS WELL. TAKE DAYS TO CALL YOU BACK.

Chris is very professional and answered all of my questions. He was patient and kind. Thanks!!

Super helpful and reasonable prices. Glad I chose them!

Kim was great

Let me start by saying—‘ I LOATHE moving. L O A T H E.’ Anyways....I needed to rent a storage unit for my items. Chris greeted me promptly and was able to calm my intensity by helping with unit size, location (drive up or climate controlled inside) and pricing. I purchased a few items needed for my upcoming move and located the LAST 10’x15’ unit. Woohoo!

Kim did an awesome job yesterday! Knowledgeable, friendly and helpful! Thanks Kim!

This place is so disorganized and no communication whatsoever amongst staff

Beautiful, well maintained property. Great staff. Definitely recommend.

Great location and Brittany was awesome.

Kim is a great manager! She listened to our needs and provided a solutions that worked best for our needs. She is very friendly, patient and professional. I highly recommend this location!!

Kim was wonderful and very helpful. She is very caring. We had an great experience here. Would recommend family to come here. Thanks Kim.

Ms. kim is the best to look for. It's been more than a year that I'm staying in this location. She is always nice and very helpfu, now I have multiple spaces in this location.

Thank you.

Very convenient and accommodating! Recommend!

Kim is a very personable and friendly person. The facility is very clean and well maintained. I've had no problems accessing my unit. I would recommend this location to others,

Walked into this location looking for a unit this past Friday and Brittany was very patient and helpful - we were able to find the right size and price and start moving on the very same day. This location is much more organized and cleaner than the other storage places I have been to.

Clean! Secure! Easy application process! Kim was FANTASTIC!!!! She was very knowledgeable, professional, and courteous! They should clone her!!!

Such a pleasant experience yesterday when I walked into make a payment. Brittany was very helpful, an answered all of my questions. All of the staff at this location are very helpful!

The service was great. Thanks for your help.

Brittany was very professional and helpful! Move-in was quick and relatively painless. Nice experience and I would recommend.

Kim provided great customer service in helping us find a storage unit to meet our needs.

Great Experience!! Kim is Wonderful! Very helpful

Ebony was a very big help today. She showed us all of our options and was very patient with us. THANK YOU EBONY. We would recommend everyone go see Ebony to rent at public storage!

Our family moved from out of state and was in need of temporary storage. We found Public Storage to be convenient and very clean. The store manager Kim was very helpful and personable. She made the process straight forward. We highly recommend this facility.

Kim was so wonderful and went the extra mile for us as we rented our units. She even measured how far from the door to the unit so we did not incur extra moving fees. We had a great experience renting storage and great customer service. Would recommend this place to anyone needing storage.

Excellent customer service! Kim went above and beyond to help me determine which size storage unit would best suit our needs.

Danielle always helpful ans sweet when I come in asking about my space. She has a beautiful smile and dimples

Great service!

Danielle exceeded our expectations of this location and its employees. We arrived later than expected, and she was still willing to help up. She provided excellent customer service with her positive attitude and friendliness. Danielle, you made my experience at this location, unlike any other. Thank you!

Danielle has been an amazing help to Melissa and I throughout a very difficult move. She is professional, kind and thorough! We enjoy working with her.

Danielle is absolutely fabulous. I have been working with her all month and she has made our challenging move so much easier!

Nice and clean

Amirah and Kiara both helped me and were outstanding I was in and out in under 20 minutes - set up my rental and got all my paperwork in order. I am very happy with the service. UPDATED Danielle was also super helpful to me today. I very much recommend this storage facility

For 6 months I rent this storage, this was the best I ever had. I got a good rating... Danielle was very helpful. Sadly to say about leave the place. But for your info if you looking for storage this place will be the best. Thank you so much.

This has been an amazing experience in dealing with the staff at this location.. Danielle, Allison and Ariell were very professional and helpful.

Very friendly and helpful staff. And, very well kept facility.

The facility is clean and well maintained, Allison was very helpful and clearly explained the services and products available at this location. Would recommend this facility for anyone needing short or long term storage with easy access.

Danielle is the absolute BEST.....Her spirit is a breath of fresh air. She is one of the most pleasant people I've ever met. I hope she never leaves because the next person has some really big shoes to fill. Keep up the good work and strive for upper operations management and set the tone for the rest of the company. You rock!🤘🏽

Top notch customer service. Everyone is kind,pleasant and professional. Great personalities and they all do their jobs very well. The facility itself is clean and safe. I have nothing but good things to say about this location.

they offer super fast , and excellent customer service, and help to find the best rate, Minerva and DG

Great service from Kiara at the front desk. Nice facility, lots of options to fit your needs, competitive pricing. Registration process is fast and painless.

Danielle is a prime example of how to give exemplary customer service. I've worked with her multiple times now and I am beyond impressed with her professionalism and expertise. We need more Danielle's in this world.

OK, it seems that I am joining the choir but.... Danielle is the best. Ok, the storage center is very good - she keeps it clean, gets on things when they are not working best (ie: when a mechanical problem comes up she gets it fixed asap), she is helpful when I need something and when I've upgraded (three times now because my need for my company are growing) she or one of her training folks takes care of things. Overall, she and the facility she manages, are top notch!!

Very polite employees and a clean facility

Excellent customer service!! Danielle has been awesome in advising of sizes of units and proper care for storing our contents! Thank you McGinnis Ferry!!

Thanks to Danielle for her excellent customer service skills. She took great care of our needs. Keep up the good work Danielle. Much appreciated!!!

Danielle was very efficient, friendly, respectful, well trained, and professional. The only thing keeping this site from a 5 star was a broken gate.

Danielle was very professional, thorough and knowledgeable throughout the entire process. Amirah was friendly and courteous. I am very pleased with the location, cleanliness and security of this location. Public Storage, you have great people at this location!!!

Danielle was excellent! She explained the entire rental process to me and answered any questions I had!! (She was also super patient with my kids who had lots of questions and energy that day!!)

Danielle is great. She is very helpful and very cheerful with her customers. Because of the way she supports her customers, I may continue to use this location long after my need for storage is ended.

DO NOT RENT HERE. Moved out of my unit on 11/5. My account was auto debited for my rent of $95 rent on 11/1, but I was informed that I will not be refunded the prorated amount from 11/6- 11/30. This plan is running a total scam and stealing money. No one will even call me back from corporate... they were just as bad with baiting and switching prices when I first rented the unit. BAD BUSINESS ALL AROUND.

I'm moving out. When I moved in to my 10x15, it was $107 per month ($96 rent + $11 insurance). As of this month, I'm paying $174 per month ($163 rent + $11 insurance), following year after year of rent hikes. I get that they have to make money, but I can rent a 12x18 garage in my apartment complex for $100, with no additional rental insurance required. For me the cost/benefit just isn't there anymore, especially as a long term customer.

Amirah was very nice polite and helped make sure I had everything for my move in. THank you all

I, too, have to sing Danielle's praises. She is an awesome customer service professional who gives a heart and soul to this storage facility. You feel like your belongings are in a family member's hands. Five+ stars to Danielle. Four- stars to the facility only because water got inside one of my sister's units that open to the outside of the facility and a bed was damaged. However, I was pleased that the facility's insurance company stepped up and paid some of the replacement cost. (Depreciation from original value was factored in.)

Facility very clean and neat and manager very professional and courteous

The "$1 first month rent" is great and all, until they hit you with the admin fee (even online when it's all processed electronically and no physical admin's are needed). Other than that, I'm fully satisfied with Public Storage. Due to the deceit... I give a happy medium of 3-stars.

This is my second time using public storage at this location and I have had a great experience. The facility is very clean and the staff is very friendly. Mike was my friendly customer service guy today and he was very pleasant and very helpful. Danielle is a great manager and she is always smiling and Pleasant. She makes it her business to know her customers by name, which is very nice.

Great customer service! Danielle was so helpful and knowledgeable!

Danielle is so great at customer service. She always has a smile and is so very helpful! I would not hesitate to use Public Storage on McGinnis Ferry Rd again!

I have only great things to say about this Public Storage! It is kept clean, and well lighted. I especially appreciate the helpful staff... Danielle in particular!

I had stored my belongings here for about 3 months. I had a really good experience here. Really great people, they were always super helpful and the location was really convenient. I would recommend them to anyone who needs to store stuff int this area.

Went to this location today to purchase moving supplies. Danielle did an awesome job of helping me get all the things I needed for my move. Would recommend this place to get everything you need when moving.

Sue/ Javi was very helpful. Place is well kept an clean.

Wonderful customer service and facilities are clean and safe. As a single woman never felt at risk. Very helpful. Will use again in the future for storage needs.

Amber was very helpful!! Very good clean facilities.

I've had a storage unit at this location twice and Danielle is amazingly pleasant, very knowledgeable of what she's doing...such a hard worker!

Daneille is the Most courteous and kind employee and she go all out the way 2 help people out

The people were very helpful

Probably nicest storage facility in area.

This location is ideal, it is clean, organized with a friendly and very helpful staff...Sandy, Amber and Danielle. They are great but Danielle is outstanding and makes every effort to accommodate your needs. She runs that facility with excellence! She is well suited for her role. Danielle makes the moving and storage process a pleasant experience. Thank you!

I recently rented a small space at this location. Danielle was extremely pleasant, professional, and helpful. Her assistance made for an exceptional experience. In addition, the store and storage area were both clean and well kept.

Danielle did an EXCELLENT JOB helping me find the right storage unit and the price was a great deal. The property is clean and well kept. Danielle deserves a gold star for her interaction with people and a job well done!

I must say Danielle is the best. I left my unit unlocked on a few occasions and she made sure she called me immediately to make sure I knew. She goes above and beyond making sure (US) tenants are well taken care of

When I come to this location to buy merchandise for my business, I am always greeted with a warm friendly smile and great customer service. Danielle is very helpful and makes sure I have what I need before leaving. I would refer this location to anyone that wants good service because good customer service these days are very rare and hard to find.

I have had the best customer experience here. Danielle is amazing to deal with and always has a smile on her face. I'm glad this facility is close to my house, but I would pay extra just for the customer service if it wasn't!! Also, the facility is always clean and well managed.

Friendly staff and pristine facilities. I drove ten miles out of my way for this particular storage unit because of the great reviews.

I have to take a moment and share my experience with this location. In January of this year I had the unfortunate experience of having to move out of my home. It was a hard time for my family. In my search of looking for a safe clean indoor storage I found this location. From day one I have had nothing but A1 customer service. One person out the great clerks has been Danielle. What a beautiful person. There were days I came in after a horrible day and to see her smile and her pleasant personality made it all go away. She has been very informative and helpful on the days I didn't know how I could maintain my storage. She informed me of a smaller space that would save me time and frustration. Most places would just let you struggle in hopes to sell what you have in the storage. Trust me this is not the average mom and pop. Even spoke with the manager today who made it a point to say she is one of the best there. So with that said even management is team public storage. So if you need a place to hold your valuables with you in mind this location is the place. When you go in tell them Carla sent you. #Onehappycustomer Danielle thank you again.

I enjoy dealing with Danielle. She is always very pleasant and attentive to my concerns and needs. A pleasure to work with.

Danielle. What can I say other than she provides spectacular customer service! Thanks and I look forward to my move in! :)

I truly want to thank Danielle and her crew.. They treated fairly, and were prompt, polite, and thoughtful in my needs and budget.... The place was clean and safe (police stopped by once to be sure I was suppose to be there) I would for sure be a repeat customer when I need storage space...

Lataya was very enthusiastic and explained the agreement very well. The storage here is clean and well sorted out. Would highly recommend.

I have two spaces at this location, and I have to say that I am thoroughly impressed with the customer service here; particularly from Danielle. She and her staff are professional, courteous, friendly, knowledgeable, and extremely helpful. That is so rare these days! I really appreciate it, and would highly recommend this Public Storage location to anyone with storage needs, who appreciates being treated like a valued customer.

Thanks Brandi! You were great!

Danielle provides the best in customer service. This location is clean, convenient, and easy to use. We needed to add on extra space as we de-cluttered our home to get it ready to sell and Danielle worked to get units within close proximity to each other that will make our move-out easier. The rest of the staff were very helpful whenever we needed extra packing items as we finished up the sale of our home and the final pack up. Good value if you are needing extra space or moving like we needed. Thanks again! **Update 6/3/16** Yesterday was our final move-out date, somewhat delayed due to some health issues, but we have completed our use of this Public Storage facility and time to move on. Danielle does an excellent job in managing this location and training her staff. We are thankful for their services and appreciate their high level of customer service! Thank you again! Highly recommend!

Great knowledge, very personable and awesome customer service.

My unit got broken into last week. The fact you can reach up and move the security cameras out of the way makes the place not very secure.

Property is very well maintained, property manager (Danielle) is awesome! She went above and beyond to make sure we got the exact unit that fit our needs! A+++

Great service. The crew was helpful with all the questions I had.

Danielle did a fantastic job on clearing payment issue and I really appreciate it. Excellent location. Thanks, Danielle.

Had a GREAT experience with Danielle. She was professional, thorough, and got me through the process very quickly.

I have been with Public Storage for a little over a year, and love it! They always have provided the best costumer service! Once a month when I walk in to pay my bill, Danielle greets me by my first and last name as soon as I walk through the door. It means the world to me that she goes out of her way to be personable to each of her customers. I will always stay with Public Storage because of Danielle! :)

I was very pleased with the quality of the facility and the price. Danielle was a great help!

The exterior sliding side doors were wide open..had to complain to get them fixed. My contract expired, then I paid way in advance, but they never removed the additional lock! If you go with this place, plan to always go during office hours to resolve issues

Danielle was so helpful up there I would highly recommend you work with her. She is extremely positive and even stayed late after hours so I could get a unit. If you ever need a storage unit you should definitely come here and visit them. A+++++++++++++++

Martavious was very helpful and very very patient with us. I would highly recommend this location and the people that works at this location!

Danielle was awesome... When I reserved my storage space online I wasn't sure how big it would be. When I arrived she quickly helped me. She didn't just get the paper work and have me sign where I would be suck with a small space needing more. NO... She found me a big unit with a great deal. She was fast helpful and full of life. It was close to closing time but I didn't feel rushed. It was easy, quick (but not to quick), and clean. I would definitely choose this place again.

Public storage is nothing more than a sales/marketing organization disguised as a storage business. The personnel move from facility to facility. It is heavily sales scripted. When you first make the call to the 800 number, in a matter of minutes you will get the feel that you are in a car dealership. Once they get your information they will make an appointment at the facility of your choosing. When you arrive they will prequalify you for the storage unit based on a series of questions and then take you around in the little golf cart to the storage unit based on the questions you have answered, very similar to the car dealer. Then when you return to the office they will try to close the deal and get your money. If they don’t get your money that day, they will make a sales follow-up call using another one of their employees to pressure you into a decision. They have a very sophisticated phone system. Once they have your phone numbers don’t try calling the 800 number back to reach the corporate office for any reason; it will only ring at the facility you visited. When I first checked these guys out I did not find any bad reviews at first and then I returned and Googled “Public Storage Reviews” and I got hundreds, no kidding. Oh and the “$1 First Month Rent*” is nothing more than a scam. Don’t just take my word for it, go to this site and read the “Top 301 Complaints and Reviews

Danielle did much more than answer our questions.....she anticipated the questions we didn't think to ask. Leaving personal items in a public space was not an easy decision for me. Danielle helped turn my angst into "l should have done this a long time ago".

Danielle is the best #dropsmic

Excellent service from Danielle

Danielle was patient and Beyond professional someone else came in while she was taking care of me and she was very adept at making both of us comfortable and getting us both taken care of I would refer to that location anyone interested in Storage

Danielle - Runs an awesome store - her customer service is over the top her product and company knowledge is exceptional, she is a multi tasking wizard. This store is way out of my way but I am very happy I came here. I have been to or used 6 other and this is by far The Best because of Danielle and her staff. PS: Please her a decent cart. Sincerely DB Abdullah.

Danielle is an awesome person to work with! Very friendly, knowledgeable and fast! A great group of ppl to work with there! Highly recommended!

Danielle was awesome when I came in to inquire about a unit. She covered everything I needed such as boxes, size and etc. Very upbeat and energetic and helpful. It gets a little stressful moving, and she made my life a little bit easier by offering the best customer service! Keep up the good work Danielle! Theresa H.

Fantastic service! Danielle found me the best unit for my stuff and got me a great rate! Very friendly and personable!

I am very happy with Public Storage on McGinniss Ferry Road, and Danielle does an excellent job of keeping me informed when our bill is due. She has great customer service skills and is always friendly and helpful.

Danielle is the best! After a few months, I needed to switch to a larger unit and she made the process seamless and hassle free. She is always helpful, courteous, and professional.

I had a great experience with them. They were very helpful with assisting me during my move from NC. Danielle went out of her way to make sure I was able to have a unit ready for me to move my things into since i was coming from out of town. The location is secure with a security gate and you have the option of having a temperature contolled unit. I highly recommend this location.

Excellent customer service. Danielle was so energetic and helped me find the right storage unit for my move. She showed me the unit, and even went through all of the codes for entry. I will recommend Public Storage to my friends.

Great experience with this location. I transferred from another location due to a leaking unit and Danielle provided me with superior customer service and took care of me. I would definitely recommend using this location for public storage.

Dan was great!

I recently rented a storage unit at the McGinnis Ferry location and the process was so easy. The young lady at the call center was able to hold a unit for me and when I went on site Dan was extremely helpful and informative.

Dan was very helpful during a busy time on a Sunday morning! The area looked cleaned and was happy to hear the security cameras actually work.

I really appreciate the customer service Danielle provide. She was was very polite and professional. She is a awesome sales rep.

Nice facility, good location, and Danielle is always helpful and friendly!

Danielle provides excellent customer service .

Sha'Keya's customer service was awesome. She was helpful in assisting me with all of my moving supply needs. Thanks soooo much!

hey Danielle is an awesome storage expert. Her customer service is on point and a great asset to this company. she went above & beyond to make sure my storage needs were met. great employee. she needs a raise!!!

Nice storage facility. My experience was seamless.Danielle was very nice and helpful

Danielle gave service

Please use this location for your storage needs. Danielle, she was simply amazing very knowledgeable about units and excellent customer service. Thanks for caring

Danielle, is customer friendly and very informative. She knows her business!!

My experience here has been wonderful. Ebony was very knowledgeable and funny to deal with. Very happy with customer service here. She deserves a promotion!!!

Danielle is the best! She is very professional, knowledgeable, and exceptionally helpful! She goes above and beyond to accommodate the customer. She is pleasant to deal with and smiles all the time. Exceptional warm personality which made me feel very comfortable in the store. The facility is nice and clean. Restores my hope in customer service as this was he best I've experienced in a long time! Great Job Danielle!!!

Everytime I come into public storage McGinnis Ferry rd it is a fantastic experience. Very professional and clean. Danielle is always very courteous and professional and always has a smile. I highly recommend this facility for all of your storage and moving needs.

Danielle has been great every time I have been at the location. She has always been helpful and courtesy.

This location has great customer service! Danielle made moving less of a headache for me. She is very professional and knowledgable! Thanks for all your help!

Danielle was amazing! She was funny and accommodating and we promised to visit often!

Danielle was such a pleasure to deal with here at public storage! I wish more people were as accommodating as she is! BOOM

Danielle was outstanding! She was professional, knowledgeable, and exceptionally helpful! She went above and beyond to accommodate my storage needs. Her pleasant smile and warm personality allowed me to feel very comfortable in the store. Also, the facility was nice and clean. That's the best customer service I have received in a long time! Kudos to Danielle!!! Cedric, Danielle's assistant was also knowledgeable and helpful. Well why wouldn't he be........ He's learning from the best!!!

Danielle was excellent!!!!

Wonderful experience, Danielle Tina and Ebony all made renting storage easy and timely. Would recommend to all my friends and family

Great Location - Awesome Staff! Customer service is key for me when earning my business & Danielle went above & beyond to accommodate me. She was very friendly, yet professional & informative. I felt good about the services public storage had to offer & I was able to move in for $1! You can't beat that! Danielle allowed me to reserve my storage ahead of time, which was a plus for me because when I came with my items all of my paperwork was done so all I had to do was move in. For a storage unit building I was totally impressed with how clean the building was & how clean my unit was. Levi was great also - for him to be a new employee (his tag said he was in training) I was impressed with his knowledge, he answered all my questions & saved me an additional $2 extra a month on my monthly fee... So instead of $30 bucks a month - I pay $28! ;) I was having a bit of a bad day that day - but these 2 made my day a bit easier :) I'm so glad I chose Public Storage. Zandra Moore

This location has the most helping person I have ever met. Danielle is always so helpful. She is always willing to help and has made this storage experience quite easy.

My experience was incredible! Ebony's customer service is top notch. I couldn't be happier with my decision to use Public Storage at McGinnis Ferry Rd.

Always a pleasure coming here to do business. I always laugh & receive excellent service from Danielle.

I was greeted with much kindness and was helped out with everything. Danielle was the best.....I thank public storage for such a wonderful associate as Danielle.

The staff was friendly, helpful, explained everything and very professional. Danielle was a star. The facility is clean and appears to be very safe and secure. We are very pleased we selected this location.

My experience was wonderful and fast

Great people. Danielle is always smiling & willing to help.

Danielle was very helpful in getting me setup with a storage unit

Outstanding service from Danielle. Made sure everything was right. Don't rent anywhere else.

Danielle and her two trainees were awesome!!! Great customer service and it seemed like the trainees new their stuff!!

I came in to public storage to get info and Danielle was awesome...she definitely knew what she was talking about..will be back to rent in the future

Great customer service. Went in to purchase merchandise and she was very helpful. Great asset to your company.

Service with a smile!

They provided me with outstanding customer service. Keep up the wonderful work.

Great customer service.

Great customer service. Danielle and Mayra were very helpful.

The customer service has been great. Danielle was extremely helpful with resolving a billing issue. I appreciate the personalized service I received.

Great staff!! Danielle and Mayra were very helpful and friendly. We will definitely use in the future.

Cuando llegue a public storage mayra me atendió y era muy amable tenía la paciencia en ensarme los diferente espacios y los tamaños es muy bueno saber que hay alguien que español

Danielle was fast and efficient and now I'm ready to get my stuff moved! Great experience

First step was a phone call and the person on the phone was wonderful. She gave me all of the options for the location. She took my order over the phone and when I arrived at the facility, Kathy was ready for me. She explained everything in great detail. Showed me the location and set up everything. This was a very pleasant experience. And the unit was convenient, clean and bright. And the size was just what I needed.