Public Storage Self-Storage Units at 3900 McGinnis Ferry Rd, Suwanee, GA

Well the most rewarding thing , My better half and I have succeeded in accomplishing , was taking care of my in-laws until their passing this past year. Public storage was so kind , compassionate, hospitable and professional in helping us. By providing the perfect storage unit to take care of the last of parent's family heirlooms , until we could have the time and money to ship them to their new homes with distant family members. The location is perfect. The units were dry , well kept (no rodents or bugs) modern climate controlled secured facilities . The open hours were accessible from 6:00 a.m. to 9:00 p.m. Most all days. Thank you so much Public Storage on McGinnis Ferry. I highly recommend this facility particularly. Will always hold a special place in my heart. Truly, The Miller-Stewart Family

We’ve had a unit here for quite a while and always receive professional service from courteous people. Today I met Sean & Jeff who were especially helpful. Thank you

Kim is absolutely fantastic great energy super friendly and kind you can tell she likes her job. She made the process super easy and explained everything very clearly. Thanks Kim. This review was true 3 years ago and even more today had another great interaction with Kim and she resolved an issue for me. Her energy is fantastic and so kind.

I had a great experience renting here thanks to Kim...She made my move in as smooth as possible..She gave me all the information I needed as well as good direction to find your location.

I am very late with this review as I was supposed to do it a month ago however, my experience with this location was mostly positive Felicia and her manager were excellent at helping me change my storage unit and getting me moved in. She was patient and understanding walked me through all the steps and helped me get moved in. I appreciate her so much. The only issue I had is not with her, but with public storage, the code given were not accurate, and I did not have access to the building as promised through the website, I had to wait until they were open two days later this had nothing to do with Felicia and the public storage staff. Overall, the facility is clean and quiet, and I feel that my things are safe here. Great location.

Felicia’s customer service was top notch. Highly recommend this location for all your storage needs

Do NOT rent from this storage. The customer service is horrible, if you even get customer service at all. I started renting in late December. I noticed there was no one there when I actually went to fill my storage unit. I had questions due to the upfront charges. I live less than a mile away so I continued to call and physically come up the storage during business hours. There was never anyone there and they NEVER answer the phone. I didn’t receive a returned phone call until January 24th. On that call I was told that whoever was supposed to be there had been out and that the lady who returned my call was just filling in but that I would receive a refund for my lock since I didn’t need it and the insurance since I have home owners insurance. She said I would need to wait a few days to receive the refund…I never received a refund. I decided to close my storage recently and finally saw someone in the office, so when I went in, they said they would have a lady reach out about what happened because that employee just started. A man reached out to me today to inform me that I wouldn’t be getting any refunds. However they absolutely took my lock back so they will need to return the lock or return my money. Do NOT rent here! They do not keep up with the property, they will add random trumped up charges to your account and they NEVER have anyone who works there long enough to know anything, nor how to resolve problems, if they have anyone there at all.

Felicia was GREAAAAAT, she went out of her way to help me until I was satisfied,,,,Its unheard of how much she was willing to help me,,,,SHE DESERVES A RAISE OR A BONUS,,,,,,THANK YOU Felicia......Lisa Walker

Kim was pleasant to work with. She is very customers minded. Very happy for my move.

Ms. Felicia was very helpful and also hooked me up with my auto pay. I reccomend more employees like her

Felicia was awesome in confirming our online reservation for our unit. The unit was clean and ready to move right in. Her friendly service allowed us to get all our questions answered. Thank you!

Felicia helped assist me today she was Great customer service, very polite and professional!!

Quick services and hassle free. Felicia was amazing.

Felicia was awesome love her energy and customer service was great!!!!!

Ms. Felicia & Ms. Kim are very professional. Those 2 ladies are very friendly & helpful. Make sure to ask for the promotions that they offer.

Felicia was on point with what I needed and wanted. First floor to accommodate me and my time. Great energy and customer service 💕. Thank you 😊🙏🏽

Felicia is great and always tries her best!

Ms. Felicia was a great help with awesome service my new go to person. I appreciate her service @ public storage.

Kim and Felicia are very nice and awesome. Will refer customers to this site. They alway have a great attitude.

Felicia was a great help! Very professional and very helpful!

Felicia was very helpful! Great storage unit

The staff at Public Storage Suwanee was very helpful and easy to work with for my storage needs. Kim, Shantal, and Falicia have been professional and great! The IT systems may need some development, as there have been problems every time I have visited.

Felicia provided great customer service today at location 3900 McGinnis Ferry Road Suwanee GA

Good deals and great staff

Shontel & Kim are very nice & respectful. Helped me and my moving team (College Hunks Moving[Peachtree Corners]). We appreciate their service.

Kim is awesome! Great customer service. Our co. have been here for years, and we feel very comfortable storing with her! Highly recommend.

I had a great experience at this location due to Shantel! She was very patient and helpful with assisting me! If you ever need assistance with Public storage make sure to ask for Shantel :)

Very professional and kind. Solved all problems!

Very spacious. We have more than enough room, and it's close enough that we can just walk there. It's pretty secure, no incidents happened including us at least.

Kim is the greatest with a very good personality...

Nala was amazing! She went out of her way to help my brother, and me. Best customer service I've ever received. She definitely deserves a raise.

Ms. Kim was very professional, curious and went the extra mile. It’s hard to find excellent customer service nowadays. She was extremely patient and understanding. I’ll continue to rent here just because of her. Thank you so much! May God continue to bless you abundantly

Kim was amazing and helped us so much with our move in. She was so patient with us and kindly guided us through the storage options. We appreciate her so much!

I rented at this location and it was all due to Kim. I had called several locations and the customer service was terrible. When I spoke to Kim she was so pleasant that I decided to rent at this location even though the price was slightly more. When I arrived at the location I was greeted with a warm and friendly smile. It's nice to see that good customer service still exist. Thank you Kim for making my experience so wonderful.

This is by far the worse decision i have ever made. When i purchased this storage it was $185 and now it’s $319 I only needed it to move to another city to take care of my deteriorating grandfather. If anyone has stopped their life to care for an elder then they would know how complicated it is. I do not work and it’s extremely hard caring for him and my kids on top of his children having power of attorney and neglecting to assist me in helping him. He’s been in and out of the hospital all year and i almost thought i lost him on 4/4 in icu but he opened his eyes the day before yesterday The way public storage is handling this is horrible There’s no one who answers when i call I’ve had people physically go by the property to speak in person on my behalf and no one is ever in the office. I would like to pay the outrageous amount that it has accumulated to but the extra fees and things are just ridiculous And now a LIEN?!?! I have OVER paid in fees and others in previous payments but this is just getting out of hand now Public storage can email me six times in one hour to tell me about a payment that hasn’t been made but i have no one with a beating heart to speak to about my circumstances Had i known that when life happens there would be no one to help me i would have never chosen to purposely stress myself out I shouldn’t have to be faced with losing my things because i am caring for someone who is dying i try to contact someone about the space i rent to keep my belongings and though I’m unable to reach anyone the process to eliminate my things is still current It’s inhumane Shame on you public storage

Tabatha Dailey assisted me today, and I am so thankful for her. She was an enormous help. She was genuine and gave fabulous customer service. I will rent at Public Storage because of her!!

Super frustrating! I came to rent a unit and all indications are that they are open…. Even saw a woman inside. But doors are locked and knocking isn’t getting a response. The phone is out of order…. Both numbers. Website says they have been open for More than a half hour. Wish I could reach someone!

I have spoken with Dashonta a numerous amount of times. I couldn’t help but to take the time and write a review! The extra mile to show customers she cares is amazing. She showed me units and making sure I understood everything while making me laugh along the way. Keep employees like her around.