Public Storage Self-Storage Units at 6002 Cumming Hwy, Sugar Hill, GA

Marge very nice costumer service I like her service

Marge was very helpful! Great customer service and patience!

Marge was very helpful when the website wouldn't cooperate.

Thanks much for a great experience

Marge was amazing she did above and beyond for me on this stressful day I appreciate it 🙏

I had a great experience with Ms. Marge! She was pleasant and patient, and went over everything with me thoroughly. She was a delight to a busy day!

Ms. Marge was so incredibly helpful. The day before I had had a little bit of a run around trying to get in touch with someone. I called again the following day, she picked up right away, and she helped me get everything settled. She told me where to come and walked me through everything with my account. She was tremendous! Thank you to Ms. Marge!

Marge is awesome! Thank you

Marge and Andy are so helpful!!!

Clean great place to store your stuff!

Marge was so very helpful From phone call to getting in my unit I feel that my contents are very secure,

Marge was incredibly helpful and patient and knowledgeable

Ms. Marge provided exceptional customer service and made sure the correction was done on my last name, which I have asked to be done since the original contract was signed. Thanks Ms. Marge.

Outstanding customer service, untangled my account and made me very happy at both locations. Maurice Kim, need to be teaching customer service to all your representatives. It’s the first time in two weeks I came in. Somebody was actually here. Thank you very much.

MaryAnne and Marge have been great! Always a quick and easy process to rent a unit.

Marge was very helpful.

Marge good help good job

Marge was wonderful with everything. Thanks

Great place to rent storage unit, was with them almost two years with no problems

I had the pleasure of having Ms Marge assist me with my unit transaction. She was helpful, professional and very pleasant! The facility was clean and there was no odor. Thank you Ms Marge! I look forward to doing business again soon.

Marge was amazing. She made the whole process easy and really appreciated it.

Marge was excellent!!

Ben thank you so much for your help today. Great customer service and can always find tools to make whatever you are doing easier.

Excellent customer service at this location across several visits. The young guy with the long hair has always been very professional helpful to us.

Outstanding management! Facility clean, well lit & secure. Customer service is above and beyond. Thanks guys - I appreciate all your assistance.

HORRIBLE, absolutely TERRIBLE experience at this storage facility! We rented a unit at this location which unfortunately was one level up. Annoying and time consuming having to use the elevator, but later we booked a second storage unit as we were moving and wanted our storage units at the same location. When we arrived at the storage facility the second time with a rental truck the woman working there informed us that she couldn't let us unload the truck because her ipad wasn't working! She claimed there was nothing she could do even though the unit was already booked and being paid for. The woman seemed very smug and very lazy. After about 2 hours of phone calls to the corporate call center over and over we were finally able to gain access (still had to unpack a large truck and had lost 2 hours) to a second storage unit but the woman then gave us the farthest away unit - 3 floors up on the elevator and as far as one can get from where our other unit was and where the main unloading dock was. She seemed to be punishing us for having her go to the trouble of providing us access to the unit we had already started paying for but no way to know for sure! She then claimed she could not help us to a logical storage unit close to our other one because her ipad wasn't working! It appeared to us that almost all of the storage units were empty on this floor. This was a disgusting and cruel way to treat customers, but we had no choice because we still needed several hours to unpack the rental truck and return it. Later this would mean paying our movers a lot more money to move us out as the 2 storage units were nowhere near each other and on different floors involving elevator rides and a lot more time. Also, the second unit was supposedly the same size as the first unit but it definitely seemed smaller and as it was the last one we suspect that it is smaller. There was also a lot of broken glass and little pieces of trash in the entry and outside in many places. We always had good experiences at other Public Storage locations before, but this Sugar Hill location is one we strongly recommend avoiding.

Thank you so much to the gentleman Jeff and Ben for helping make my move in smooth! Jeff thank you for helping me find the right unit for me while being kind, funny and patience while being very informative! Ben thank you for being understanding and patient as well while I asked many of many questions until I found what I needed for myself! I happy I got what I needed and the customer care was amazing!

I came to public storage after selling my house and going through a divorce last summer. I was in a bind and had to be out in three weeks. Ben at public storage was amazing!! Always there to help with anything I needed. I highly recommend using this facility!! Thanks for making things so easy!

Nice and clean never really interacted with anyone but it is in a safe space