Public Storage Self-Storage Units at 700 Northbrook Pkwy, Suwanee, GA

Ben was extremely awesome and made our experience at Northbrook Self storage smooth and easy! Thank you Ben! Keep up the good work!

Mr.Ben was amazing. From the time of entrance to the end. We were shopping around and he sold me and my husband. He followed up as well with beyond again. I had to set up a unit because that’s excellent customer service. I advise anyone to come bye for yourself. Great company store. HE ROCK!!

Ben was very helpful he helped me rent the last parking space at the facility. He was very nice and took me on a tour of the property! Couldn't have done that without him!

Ben was awesome! He has really good customer service skills…he greeted me with a big smile and was engaged through the entire process…we need more ppl like him.

Ben resolved a very problematic issue with absolute professionalism thank you again

Ben provided excellent service!

From personally showing my storage options, to booking, the service I received was exceptional. Everything explained, including working with me to downloading the app and showing me how everything worked. I highly recommend working with Benn!

I had a great experience storing my stuff at this location. Joann has been knowledgeable and assisting me when I arrived in Suwanee 7 months back. I love the location and easy to get in and out of and the features I use on the phone app for accessibility. I would recommend to friends and family for this storage facility in the area. Thank you so much!

So far I have not had any issues. Double security is a wise idea because gates do have problems technically triple security because each unit has a pad lock so having the main doors with codes is a plus. You get what you pay for.

Joann is awesome! We needed a larger space, and she helped us close out one unit and move into another with ease! She's pleasant to work with and makes the process super simple. Highly recommend this facility and working with Joann!

Joann the site manager was extremely help and all around great!

Joann is amazing. She deserves twenty stars. She is on top of any reservations and renters' needs. She goes above and beyond for customer service. More people could learn from her this trait.

Joann is the best of the the best

Friendly staff and very secure.

This property is ALWAYS well maintained- landscape is clean and the buildings are as well ! I always feel safe going in and out of my unit to grab things! Huge thank you to Joann for always being super professional, sweet, and just all around amazing!

Joann assisted me yesterday with the administrative/rental process. She was so professional, helpful, and nice. She also allowed me to view the storage unit before I signed any paperwork.

They had some issues with the gate entrance for a while, but now it's great. Easy in, easy out!!! I really really love the gal that works the office. She rocks.

This is a good place to bring your belongings and not have to worry about anything, safe and sound.

I’ve had the best experience at this location. Joann is amazing and goes above and beyond to provide an amazing customer experience!

Being locked inside the storage units for hours after midnight with your 5-year-old daughter due to the malfunction of the gate is not only unacceptable but also completely negligent on their part. It is even more concerning that the police were unable to figure out the issue, and no one from Public Storage was able to offer any assistance to help resolve the situation. It is utterly shameful that a company that claims to prioritize the safety and security of their customers could leave you and your child stranded and helpless. The fact that you are still stuck at the gate is completely unacceptable, and Public Storage should be ashamed of themselves for their lack of concern and their inability to provide any meaningful assistance. It is clear that Public Storage does not take their customers' safety seriously, and their negligence has put you and your daughter in harm's way. The company's failure to provide adequate customer service in such a dire situation is beyond disappointing, and they should be held accountable for their actions. Overall, I would not recommend Public Storage to anyone. They have shown that they are unable to provide the necessary care and support to their customers, and their disregard for your safety and well-being is simply unacceptable. If you value your safety and security, I would suggest looking elsewhere for storage options.

Very respectful and honest with customers. They refunded me a little money overcharged that I didn't even know. Amazing.

Joann was fantastic! She gave amazing customer service and got me the storage unit I needed! I appreciate her kindness and guidance!

I had the awesome pleasure of being assisted by Joann at the 700 Northbrook Pkwy location! I am a storage unit auction bidder. It can be pretty tough and time consuming clearing out storage units. Joann assisted me at every step in the process, short of lifting and moving items to my trailer. I was welcomed as soon as I walked through the door, AND greeted with a smile. If I ever need to store my belongings in a storage unit, this is where I will go! Thanks Joann!

Gate has been broken for over a month, the remote access via the app doesn't work in building A and saw bugs inside. Months later and the gate is broken yet again! This is NOT a secure facility! The absolute most unprofessional storage facility I've ever used. The app won't even give you access code so I drove over today with a full car and couldn't get in! And they are replacing the gate again for about the 4th time. This is not a secure place to park a vehicle because people can just walk in and out of the huge gaps in the front gates most of the time.

Very good place to put your stuff for storage excellent service

I do not recommend this company for storage. Shortly after moving in the lights in the storage facility were not working for several weeks ... limiting access to my items in the storage units and provided an unsafe environment. After that the access gates were broken for months, I paid to have my items stored here with a level security that did not exist as anyone could gain access through the broken gates. One morning 6 GA State patrol officers entered as a stolen car was parked on the property. Currently a pipe burst in the facility leaving my storage unit wet with most of the contents damaged. I'm paying for "climate controlled" units, I have to ask if "climate controlled" then why are "frozen pipes" bursting??? Overall had been a terrible experience for me and zero peace of mind that my items are in anyway protected or secure. Thousands of dollars in damaged items from a broken pipe in a climate controlled storage unit. Public Storage assumes zero accountability. Again paying for "climate controlled" units!!! Seems like a lot of negligence. After 4 months they increased the rates on my units, one unit went up by $40/month.