Public Storage Self-Storage Units at 3900 McGinnis Ferry Rd, Suwanee, GA

I had an excellent experience with Ms. Kim and Jai! They both had excellent customer service and were very knowledgeable about the facility. I definitely would recommend this location to my family and friends!

Jai & Ms.Kim are amazing!!!! if i could give them 10 starts for their customer service i would .. they were VERY polite & answered every question i had ... i will definitely ask for them when im ready to purchase my storage unit

No joke…. Best customer service ever. Moving from one public storage to this one. Thank you Ms. Kim and Ms. Jai for your help.

I have a problem. The trouble is that other companies need to have this level of customer service. So, when I go visit the next company, whether I’m getting wings, a cup of coffee, or rent a storage unit, Jacquita did MORE than her job!!. This is a problem because she has set my expectations so high that other businesses should STRETCH to such a standard.

Jaquita is the Best! Excellent service and patient support. Provided complete walkthrough and information on rates. Would recommend 100%

Jacquita is absolutely incredible, the absolute best in customer service!

Jacquita was extremely helpful! It had been awhile since I came to my unit and couldn’t remember the code for the door. She helped me figure it out and went back and forth between the office and the unit building to help me get everything worked out with the doors. She’s been such an amazing help!!

Excellent customer service! Kim was extremely patient and accommodating as she had to repeat instructions for me multiple times and did it with a smile. It was evident that she was knowledgeable about her job. She went above and beyond to help me and displayed the utmost courtesy and professionalism. She made the visit pleasant and I left a happy customer. I would definitely recommend Public Storage in Suwanee GA, to friends and family. Thanks Kim

Thank you, Kim. I really appreciate your help and kind. You are the most kind and helpful and knowledgeable worker in Public Storage!!!

Kim is awesome. Had issue with my rent going up. She got it lowered less than 5 minutes. Thanks for keeping me from leaving. Thanks again Kim!

One of the best experiance in my life

Excellent service!

Easy access. We'll kept. Clean

2 👍🏽 👍🏽 's up

If it wasn’t out of desperation I would’ve definitely gone somewhere else. I rented a storage online and the size of the storage was not what was advertised. The storage was also not clean. I went to the office and asked to be moved because of this. I had no issue paying for a bigger storage which I ended up having to do anyway. They kept my money from the storage I never moved into and had every reason under the sun as to why they couldn’t transfer what I already paid or refund it because I never moved in . Then charged me a transfer fee even though I rented another storage online. Hopefully I can move my stuff soon. I WILL NEVER COME HERE AGAIN. Please take your business extra space.

To say, I am absolutely disgusted at this place is an understatement. We’ve had our stuff in the storage unit for at least 3 to 4 years. It is in there under my mom‘s name. Anytime we have had any sorts of issue we have called to make sure that the date we wanted to pay was OK. If there was ever an issue in the past, they have called us. They auctioned off ALL OF OUR STUFF!! AND still took a payment from us on the date that they authorized. No call no nothing. Very disappointing when you’ve had Your stuff in a storage place faithfully for YEARS!!!!!! Then when we called yesterday, they scheduled us a 11am meeting with the property manager- THEY WERE NOT EVEN THERE! DISGUSTING the way we have been handled and treated. My mom is heartbroken. What and absolutely careless way to handle people’s things. I would never ever ever recommend this place. EVER

Kim the manager at the McGinnis Ferry location has been nothing more than exemplary in her character and integrity professionalism and courtesy.

Great group of ladies Kim and her crew. Thanks for always helping. Great job, Public Storage!

Thank you so much Felicia for all your help. She was very professional and knowledgeable. She took her time and answered all my questions about the units and procedures. I didn't feel rushed or like I was irritating her. She kept a beautiful smile and great sense of humor.

Ashlee was a great help, she answered all my questions with a smile

Avoid Public Storage at all costs! They constantly hike prices, and their business practices are nothing short of a scam. I moved out on the 1st day of the month at noon, and they still charged me for the entire month. It's blatant theft. They refuse to prorate, which is just pure greed. This company is a rip-off, and their employees are completely useless. Absolute trash business!

Kim is a rockstar!!! Located a better/larger unit for me at a great Labor Day price!! Also, took the time to consolidate my accounts. Thank you!!

Been awhile since I’ve been to my unit. When I went i was pleasantly surprised. No dust at all and smelled good. Staff were super helpful also!

Kim is an easy going person. I feel comfortable storing my equipment and the facility is very secure. I like working with her when I come in.

The Staff was very professional and exceptionally helpful. The created a very comfortable environment. The facility was very clean. I would highly recommend this location.

Well the most rewarding thing , My better half and I have succeeded in accomplishing , was taking care of my in-laws until their passing this past year. Public storage was so kind , compassionate, hospitable and professional in helping us. By providing the perfect storage unit to take care of the last of parent's family heirlooms , until we could have the time and money to ship them to their new homes with distant family members. The location is perfect. The units were dry , well kept (no rodents or bugs) modern climate controlled secured facilities . The open hours were accessible from 6:00 a.m. to 9:00 p.m. Most all days. Thank you so much Public Storage on McGinnis Ferry. I highly recommend this facility particularly. Will always hold a special place in my heart. Truly, The Miller-Stewart Family

We’ve had a unit here for quite a while and always receive professional service from courteous people. Today I met Sean & Jeff who were especially helpful. Thank you

Kim is absolutely fantastic great energy super friendly and kind you can tell she likes her job. She made the process super easy and explained everything very clearly. Thanks Kim. This review was true 3 years ago and even more today had another great interaction with Kim and she resolved an issue for me. Her energy is fantastic and so kind.

I am very late with this review as I was supposed to do it a month ago however, my experience with this location was mostly positive Felicia and her manager were excellent at helping me change my storage unit and getting me moved in. She was patient and understanding walked me through all the steps and helped me get moved in. I appreciate her so much. The only issue I had is not with her, but with public storage, the code given were not accurate, and I did not have access to the building as promised through the website, I had to wait until they were open two days later this had nothing to do with Felicia and the public storage staff. Overall, the facility is clean and quiet, and I feel that my things are safe here. Great location.

Felicia’s customer service was top notch. Highly recommend this location for all your storage needs

Felicia was GREAAAAAT, she went out of her way to help me until I was satisfied,,,,Its unheard of how much she was willing to help me,,,,SHE DESERVES A RAISE OR A BONUS,,,,,,THANK YOU Felicia......Lisa Walker

Kim was pleasant to work with. She is very customers minded. Very happy for my move.

Ms. Felicia was very helpful and also hooked me up with my auto pay. I reccomend more employees like her

Felicia was awesome in confirming our online reservation for our unit. The unit was clean and ready to move right in. Her friendly service allowed us to get all our questions answered. Thank you!

Felicia helped assist me today she was Great customer service, very polite and professional!!

Quick services and hassle free. Felicia was amazing.

Felicia was awesome love her energy and customer service was great!!!!!

Ms. Felicia & Ms. Kim are very professional. Those 2 ladies are very friendly & helpful. Make sure to ask for the promotions that they offer.

Felicia was on point with what I needed and wanted. First floor to accommodate me and my time. Great energy and customer service 💕. Thank you 😊🙏🏽

Felicia is great and always tries her best!

Ms. Felicia was a great help with awesome service my new go to person. I appreciate her service @ public storage.

Kim and Felicia are very nice and awesome. Will refer customers to this site. They alway have a great attitude.

Felicia was a great help! Very professional and very helpful!

Felicia was very helpful! Great storage unit

The staff at Public Storage Suwanee was very helpful and easy to work with for my storage needs. Kim, Shantal, and Falicia have been professional and great! The IT systems may need some development, as there have been problems every time I have visited.

Felicia provided great customer service today at location 3900 McGinnis Ferry Road Suwanee GA

Good deals and great staff

Shontel & Kim are very nice & respectful. Helped me and my moving team (College Hunks Moving[Peachtree Corners]). We appreciate their service.

Kim is awesome! Great customer service. Our co. have been here for years, and we feel very comfortable storing with her! Highly recommend.

I had a great experience at this location due to Shantel! She was very patient and helpful with assisting me! If you ever need assistance with Public storage make sure to ask for Shantel :)

Very professional and kind. Solved all problems!

Very spacious. We have more than enough room, and it's close enough that we can just walk there. It's pretty secure, no incidents happened including us at least.

Kim is the greatest with a very good personality...

Nala was amazing! She went out of her way to help my brother, and me. Best customer service I've ever received. She definitely deserves a raise.

Ms. Kim was very professional, curious and went the extra mile. It’s hard to find excellent customer service nowadays. She was extremely patient and understanding. I’ll continue to rent here just because of her. Thank you so much! May God continue to bless you abundantly

Kim was amazing and helped us so much with our move in. She was so patient with us and kindly guided us through the storage options. We appreciate her so much!

I rented at this location and it was all due to Kim. I had called several locations and the customer service was terrible. When I spoke to Kim she was so pleasant that I decided to rent at this location even though the price was slightly more. When I arrived at the location I was greeted with a warm and friendly smile. It's nice to see that good customer service still exist. Thank you Kim for making my experience so wonderful.

This is by far the worse decision i have ever made. When i purchased this storage it was $185 and now it’s $319 I only needed it to move to another city to take care of my deteriorating grandfather. If anyone has stopped their life to care for an elder then they would know how complicated it is. I do not work and it’s extremely hard caring for him and my kids on top of his children having power of attorney and neglecting to assist me in helping him. He’s been in and out of the hospital all year and i almost thought i lost him on 4/4 in icu but he opened his eyes the day before yesterday The way public storage is handling this is horrible There’s no one who answers when i call I’ve had people physically go by the property to speak in person on my behalf and no one is ever in the office. I would like to pay the outrageous amount that it has accumulated to but the extra fees and things are just ridiculous And now a LIEN?!?! I have OVER paid in fees and others in previous payments but this is just getting out of hand now Public storage can email me six times in one hour to tell me about a payment that hasn’t been made but i have no one with a beating heart to speak to about my circumstances Had i known that when life happens there would be no one to help me i would have never chosen to purposely stress myself out I shouldn’t have to be faced with losing my things because i am caring for someone who is dying i try to contact someone about the space i rent to keep my belongings and though I’m unable to reach anyone the process to eliminate my things is still current It’s inhumane Shame on you public storage

Tabatha Dailey assisted me today, and I am so thankful for her. She was an enormous help. She was genuine and gave fabulous customer service. I will rent at Public Storage because of her!!

Super frustrating! I came to rent a unit and all indications are that they are open…. Even saw a woman inside. But doors are locked and knocking isn’t getting a response. The phone is out of order…. Both numbers. Website says they have been open for More than a half hour. Wish I could reach someone!

I have spoken with Dashonta a numerous amount of times. I couldn’t help but to take the time and write a review! The extra mile to show customers she cares is amazing. She showed me units and making sure I understood everything while making me laugh along the way. Keep employees like her around.

This is the FRIENDLIEST & PROFESSIONAL business that I've encountered. Thanks to entire staff for the assistance . 5 Star For Sure❣️

I needed a location to keep my belongings while I was moving, and their customer service was outstanding. They assisted me in finding the ideal storage space for my requirements and even provided me a discount on the first month's cost. I would strongly advise anyone in need of storage to use them.

Kim was such a joy to work with. She was very polite and informative. Her customer service skill was A+ over the top. I recommend her to be considered a prime example of what businesses are looking for at the time of prmotion . I am a satisfied customer.

First time renting a unit with this company. Only had my unit for about 5-7 days. Location is super convenient from my location but I went to get moving supplies today and location was closed or at least the doors were locked. Followed up with a phone call once I got home and no answer. Arrived at around 5:15. Please update business hours on your locations door and website. Major inconvenience to have to go elsewhere for supplies! Hope this isn’t a trend I’d hate to have to move my property to a competitor…

Louie, was really helpful in helping me find my unit going over everything thoroughly. Great guy very helpful!!!!!!

Public Storage was amazing while we were moving. They provided us with a storage unit to store some of our belongings while we got settled in our new home. The process was easy and the staff was very friendly and helpful. We would definitely recommend them to anyone in need of a storage unit.

Pulled up at 530p on a Tuesday after i called and confirmed they would be open...they were closed. Actually saw the employee drive off. Then i Came by again on a Saturday for boxes and the clerk was unable to help me get boxes,because he had to wait for his boss....I waited 15mins before I left.

I have never rented a storage unit before until my recent move. I came into this location on Monday and I was unsure what I was looking for. I explained my situation and we discussed how large of a unit I would need. We walked around and spoke about the security benefits and how they check locks everyday to make sure they aren't tampered with. After renting the unit, he gave me a card with his name and stated he was the manager and if I ever have any questions or issues he would be happy to help me. The whole experience was wonderful and He really helped put my mind at ease. I highly recommend this store because of the manager and his willingness to care. A++ on customer service.

Louie was really helpful with finding us a unit. He was a joy to talk to and knowledgeable about the right size unit I was looking for.

Great property Great staff clean and beautiful

Great management, clean, safe.

Joann was so nice. She made my experience smooth and easy. Definitely referring others in the future.

This property was very clean and the staff was very knowledgeable and helpful

I had a wonderful experience yesterday at this location. I was going through a very difficult time, and Louie was so helpful and got every completed for me. He is truly an asset to this store.

The whole entire setup for getting a unit was simple and easy. The location is nice looking and highly secured with gate codes, phone apps access points, and security cameras. The pricing for my unit was very fair, definitely a recommend location to store your goods.

We initially had a different storage unit lined up but when we arrived, we had to wait 30 minutes for a unit that ended up having a bad leak. We came over to public storage on McGinnis Ferry Rd as a walk in and met Louie. He was fantastic! He was patient with with us, understood our concerns, and gave us a tour of the units available/building. He made sure to answer all of our questions and took his time to ensure we were happy! The units and building are very clean as well! Highly recommend! Thank you Louie for saving the day!