Public Storage Self-Storage Units at 1856 Riverside Pkwy, Lawrenceville, GA

This location is clean, the staff is delightful and very helpful, especially Maryanne. She keeps the place in order and is always there is you need any help or have any questions. Wish more people would care about their job like Maryanne does.

I went in there today and Ke’Aundra was amazing!!!! From the time I walked in the door she was welcoming, inviting and extremely helpful. She answered all of my questions efficiently, offered suggestions and got me in and out within 10 minutes. There was a computer hick up that she figured out quickly, she is much appreciated in this hectic time making it so smooth. Thank you!!!!

I am correcting my one star that got put in by mistake. And It's all because of MARY ANN she has turned this place around. She' actually cares about this place. I see her working all the time on every detail of this place just like she would her own home.And she does it with a smile always making me feel welcome and wanted which makes me feel good. I really thank zmary Ann for her help. placement passes just like she

Employees are awesome at this public storage on Riverside. Even on these hot days that we been having They Still be outside, making sure that the place is kept up They are amazing all the work they do for Public Storage. Great job ladies

I just want to say that I had lost all hope in Public Storage,until MaryAnne arrived here..she is exactly 💯 who you would want in charge of your business...she treats the facility like you would want your home taken care of..takes notice to the overall appearance&cleanliness..&is very professional in the office with the customer service as well..Public Storage is lucky to have her!!

she was very courteous and professional. Kay

Great storage and even better service from MaryAnne. If you need a great price and location try them out

I won a storage unit they had up for auction and directly after, they called my phone and told me not to come and clean out the unit because their gate was broken. The next day, I received a call stating that the gate was fixed to come and clean out the unit and when I arrived, the lady at the desk told me that somebody broke into their building and also broke into my unit (the odds of this happening are like 1 in a million) and stole everything. I drove 4 hours with a trailer to get there and nobody even called me. In my opinion what happened is they lied about the gate and the unit being broken into and removed the stuff from my unit. They costed me over $60.00 in gas and took my entire day away. I should honestly sue this company. The manager is involved, because she made up several stories while I was there that made absolutely no sense. Also, there was no police report of the unit being broken into. LIES! DISHONST! BEWARE!

I would like to share the most delightful experience with a Public Storage manager that occurred in the closing process of my 10 year leasing relationship with Public Storage. Three months prior to closing out, I had a phone conversation with Miss Ke ‘Aundra, property and business manager at the Riverside Parkway location. I was extremely impressed with her knowledge, professionalism and extraordinary skills in handling my circumstances and business matters. I was completely disarmed and focused after speaking with Ke’ Aundra. She put me at ease with her understanding and support while maintaining company policy and procedures. Further, she went above and beyond to assist me however she could during the move. I sincerely appreciate and applaud the value of staff members who provide service excellence. Pretty on the outside and Beautiful on the inside is how my special needs young man described Miss Ke’ Aundra when he met her for the first time because she was so very kind to me and gentle toward him. I could not agree more with this profound observation of Ke’Aundra. I wish her continued success , recognition, advancement and prosperity in all of her endeavors.

I came to riverside and Maryanne has very friendly and understanding she helped my move in to be very smooth. I highly recommend!

Seen one storage unit, seen them all. But the people make the difference. Maryann was extremely helpful and was a joy to work with.

Great experience with renting my unit. The manager, Maryanne, is extremely helpful and friendly.

Great experience with renting. Maryanne was wonderful to work with. The faculty is kept up nicely too.

Love the app for access. Facility is clean and secure. Would definitely use again.

I am so disappointed. I have been at this storage for two years now. I started out paying $135. Two months ago it went up to $165, this month it went up to $215. I don't understand how they can just keep taking money out of my account. This month is caused another payment another payment did not go through because I wasn't calculating that they would take out $50 more. Then if you don't pay it they add on all these late fees. I'm so disappointed seems they're just out to rip you off. Also this one has not had a dolly or a cart to move your boxes for over a year. My storage is very far to walk. Every storage place I've ever went to has a dolly or a pushcart to move your things. I did call corporate and let them know I'm leaving and you all need to get a cart. It's like going to a restaurant and they're out of silverware because someone stole it. We'll get another one.. your place is just ran so trashy..

Excellent service, safe environment

Maryanne was excellent

Again call the Storage at 9:30 AM to see if I can get into my storage that I bought a day ago. The storage manager does not answer my phone calls nor does return my phone calls now I will be in default default. And won’t be able to bid on storage wars or storage treasures no more because of the manager with her poor unprofessional manner

I here to pick up a until that I won on auction. Manager Does not pick up phone or return phone call. I have been here Over an hour. Office Hours state open until 6 pm. No not stating when they will return back to the office! I have until 11 am 10-08-2022 to empty unit! How when no one’s here! Further update on Saturday I called manager again and I never had a call back yet. Poor poor communication skills

Poor customer service and rude property manager .

We have been using this facility for almost a year and Rachel was the first person that helped us. She is kind and always professional and friendly. This facility is clean and we the staff is wonderful

Tcyan Carr guided me with correct information regarding the space I needed to store my belongings. Also provided exceptional customer service and gave me a full brake down on the pricing ! Thanks 🙏

This facility is awesome with nice and friendly people like Atlantis. Thank you

Affordable and good storage space

Storage de Alquiler, muy Limpio y organizado. Excelente.

All that needs to be said was Joann is amazing!!! She’s so helpful and very social :)

Place needs more attention If you storage something in there you bet is going to get dusty

Clean and professional.

Céntrico y amplio. Muy cómodo

Rachel was top notch in explaining and helping me. She was right on par with telling me what size storage unit I would need based on pictures I showed her. The place was always clean and staff always friendly and eager to help if needed. Hopefully won't need a storage unit again, but if I do, this would be the place I'd go!

You can pay your fee at any location.

Erika has a lot of patience, she is very professional. Her office is neat and clean. She helped me with my unit transfer and showed me around with safety. She has a lot of options when it came to me saying no. She is really time manageable. I will go to my other unit. Hopefully they are as awesome as she is. - Iris

Tishun was extremely helpful and generous with her time and attention to detail. She has a damn near real estate service attitude. She provided information for a unit at the Buford location which my business partner and I decided to pick up. Please don’t let this place pass you by!

I was new to the area and a friend recommended me this public storage. The lady Tishun at the front desk was super nice and helpful with figuring out the size I needed. The location is close by my house so i will be coming back to get a unit. Descent size and price.

Rachel is super awesome!!! Very friendly and helpful!! She makes this place great!!!!

I couldn't have asked for a better representative than Lisa D. she was very helpful & amazingly patient with me on a day that was very stressful for me. I walked in very disappointed with my unit and left pleased on how she handled it. I would definitely refer this Public Storage to anybody that needs great customer service.

Not only were they accommodating but they went above and beyond to help in any way they could even staying after hours to help me. Lisa and Rachel were Amazing Angels! Thank you so much for your time and positive energy! You made things easy!

Amazing customer service.

Mold! Mold! Mold! Not climate controlled!! My sister lost her leather sofa and all her dining chairs. There’s an open ceiling but not every corridor has a duct system. The front apologized and told her she could file with her insurance. After much debate they agreed to let her leave her molded furniture as it was hazardous for us to remove.

Rachel,Thank you so much :) She is very courtageous, detailed and professional. Units are so clean,and convenient. She made us feel so comfortable.I highly recommend her. Thank you again

Tara was the employee I dealt with initially and she made a great impression for Public Storage. She was courteous and helpful on the phone while confirming my reservation and even more so when I arrived and checked-in. Then, while showing me my unit, she made a comment about me being able to get my 1700lb smoker backed in and I asked her if she had any other units available in that size that might have a more favorable spot to have me back into. She offered me the unit a few units down so I began to back my smoker towards my unit. What I didn't realize was somehow, ALL of my lug nuts had come off one of the trailer wheels and as I was backing it into the unit, the wheel had worked itself almost completely off the trailer. Any normal employee would have already been off to whatever was next on their plate but luckily for me and my smoker, she was still nearby spotting for me when she told me to stop. Of course, this whole close call would have been easily prevented had I checked the road-worthiness of my smoker (a good lesson to anyone towing something and certainly for me) and maybe the trailer would have been ok since it was still attached to my vehicle but I do believe the outcome could have been worse had Tara not been there. She even went around the property looking for stones and/or bricks for me to prop my trailer on if needed but fortunately I was able to swipe a couple lug nuts from the other properly attached wheel and safely get my smoker in the unit with a lesson learned but more importantly, I left without having to repair my smoker down the road. Businesses have 3 kinds of employees; owners, renters, and squatters; Tara is clearly an owner and should be rewarded for her efforts, enthusiasm, and overall attention to customers' needs. Thank you Tara!

Mrs Stacey has amazing customer service skills it was an pleasure doing business with her. We look forward with doing business again with her in future .

Great customer service

Excellent customer service. Raise deserved honestly.

Rosemary provided me with excellent customer service. She asked me to purchase items to protect my stored goods however I didn't need any. Great Service

Hello this Renee Glenn and I really appreciate Rose Mary professional exceptional and customer service skills I look forward to giving you my business.

Property management is still amazing! Neasy is a wonderful property manger. Never once did I have a doubt that my stuff wouldn’t be safe. She keeps it clean and she doesn’t care about how many questions you ask her. I would definitely recommend this property to anybody even someone who’s not looking for a storage unit. Thank you so much for the great experience!

My apologies, my review description was completely inaccurate. Misplaced the location. I went to this storage place to pick up some goodies, area was clean and good costumer service. Have a gate to enter need security code is good to know is a safe place. I'm not a tenant here just visited.

Great

First time ever going to this location and I have to say it is by far the most immaculate, reliable and friendliest Public Storage I’ve used thus far!! I was greeted by Neasy who states she is the properties manager and never have I encountered a more social, and professional manager. Not only does she carry herself in such a charismatic manner but She was also willing to help and answer any questions as well as being very thorough and clear with any information I requested. Provides a much needed step by step procedure on how to get the most out of the property and unit. Always in the office to help. I feel more than comfortable with leaving my possessions here.Definitely will be recommending this location!! Keep up the good work....... Period!

I’m moving from NC and needed information about storage boxes. Not sure how I got on the line with the manager Neiscy but I’m glad I did. She is very nice and answered all of my questions with great detail. I’m moving to ATlanta but if I were to move to Lawrenceville, she would be the person I’d go to

Neasy is very nice and informative. Great place to put your valuable things. Thank you so much for great customer service

Lisa was great and was fast getting me set up. Need more worker like her

Does Public Storage require an itemized list of all things placed in a rented unit?

Good storage to storage your goods..

Awesome customer service and very friendly people. Secure location and Neasy helped us out a lot giving us a promotion we didn’t even expect to get! Very Clean and safe to put valuable items.

Excellent Customer service at this location. I have been a customer here since 2014. Neasy is GREAT. Very professional, pleasant & a people person. She listens to the customer!! Also the regional manager Shawn is Great & compassionate!! Big thank you to both of you from the depths of my heart!! Sometimes its the little things that mean the most !! Blessings to you both!!

Went there at 4:15pm on Saturday, and the sign clearly says open till 5pm but closed! Update: the 5 star reviews are fake.

Great communication with the customer! Very nice employees!

Cam abs Sharinon were extremely helpful. Moving a family friend and they took care of my packing needs. Thank you

DO not use this storage facility! After storing here for over a year, they decide to lock our building, keeping about 50 people from getting to our units. I was able to get they the gate, as always, but with no notice and no knowledge of a new code to this door, we were unable to get to our belongings. I sat outside the building calling the manager, customer service, and corporate! I returned the next morning at 6am, calling and asking for help. I was trying to get all my daughters things for moving into her dorm. We missed her whole dorm move-in date and time because of their lack of communication. When the manager finally got there Saturday morning at 9:30, he laughed at me.....said, “I’m sure you’re the one who lost the code!!!” I showed him the original business card where they wrote all my info for my unit (that i keep in my car with the key to my unit)! That’s all the info I’ve needed or used for over a year. He said, “whatever.....chill....go ahead and take your stuff out!!!” That is what sealed the deal. I would have gotten it out that day, but was STILL trying to get on the road to another state to get my daughter’s things to get to begin her college year. Their response was SO very unprofessional and actually down right mean. I am in contact with corporate at this time as well!

Excellent customer service! The manager was very nice, respectful and very helpful.

Shawn was great. She is very professional and welcoming. She gave us the best deal for our budget.

Sure, the place is nice, but every few months, I get an email that my rate is going up again. Started at $69/month, just got ANOTHER email that it’s going up again. Now at $92. Nope. Instead of getting my $69 per month, you’ll be getting $0 Ridiculous price gauging. So many new storage places popping up everywhere. Good luck.

Rates went from $60 monthly to $99 monthly in a year! They don't advertise that your rates will increase over time nor do they give you more than a weeks notice. Insurance is not included in quoted rates online, Expect to pay a minimum $11 a month additional for that.

Sharonna was very knowledgeable of her job and helpful. 1856 Riverside Pkwy, Lawrenceville Ga is very clean!

Great customer service, especially from Sandra she was great at explaining everything and made the Process quick and easy! I will always come here for all my storage needs!

Awesome customer service and also a very quick process thanks to Sandra. 10/10!!!

The young lady who helped me was very helpful and nice and didnt seem to mind having to get wet considering it was pouring. Thanks

Sandra which is a manger there. She was very helpful and so sweet. She answered all my questions when I had plenty and she didn’t seem bothered or irritated. I felt like she wanted me there and she has amazing costumer service. She’s a keeper!!!

Sandra was great, she helped me with everything!

Sandra was wonderful!!!!! Great customer service and very pleasant to talk to!!!!

Thanks

Super. From the establishment itself to the people who work there, highly recommend!

Always a pleasure working with Sarah

My boyfriend and I were seeking the perfect storage unit for our needs. We came in at the end of the business day and still received great quality customer service! Neasy was very patient and helpful in assisting us with selecting the best storage unit. She definitely took a load off of our shoulders! I am very grateful to do business them!

Easy access and safe.

Are the security cameras at your Riverside Parkway location have a breathing person watching the cameras 24/7?

Neasy was great!

I have not had to use a storage facility in years and had fears about the experience. Neasy, the office manager, was informative and very easy to talk with. The facility is clean and nice. I would recommend this location.

Great service!! Neasy and Sandra are amazing!!!!

Clean and easy to access storage unit. Friendly and helpful staff!!

Ms Shanequa was very helpful in explaining the sizes for my unit . She was very nice and sold me some merch also . Keep her on the team . She's really a great asset .

Amber has been an absolute pleasure to work with. She is diligent, hard working and, kind. I hope that she stays here for a while because I wouldn't rather work with anyone else. She definitely puts the service in customer service and I appreciate all of her hard work.

Amber was friendly, helpful, delightful. The process was fast and easy. Convenient location and access.

Amber is the best. Very kind , helpful and with a smile. Makes a difference if you wanna know.

Great customer service

Ms. Amber was the manager who helped me figure out which unit would best fit me and explained all my options. One of the best customer service i have received in a while. If you ever need a storage unit i recommend you come to this store and ask for Amber. 👌

Amber was great !!!! Very nice and professional

Amber was very helpful. The facility was clean.

Sylvia was great. Enjoyed.

I rented a storage unit this morning and Amber was very nice and knowledgeable.

Today I open a storage unit with Ms. Amber she was wonderful and I appreciate her service and helpfulness. She took time to explain and show me how to get my pin entered.....Thanks a bunch

Great customer service

Came in to make a payment, the customer service was great. Ms. Amber was really nice and helpful.

Great customer service at this location when I come into make payments in my account!

Clean and easy to access storage unit. Friendly and helpful staff!!

Great location and the overall cleanliness was great. Received outstanding customer service from Mr. Mike, in and out within minutes. Pleasure doing business with Public Storage.

My previous review still stands. Grant was amazing. I had to move from a smaller storage unit into the larger one. He was accommodating and even helped me find a unit that was in a building not too far away from me previous unit. Grant was awesome and helpful. I promptly received my unit and had everything clearly explained to me as it pertained to the leasing agreement. Grant also offered some boxes if I needed them. So far, it's a great place.

Cedric Is A Wonderful Guy And Handles Customers With White Gloves!

Ok

Good staff, but the facility floods sometimes, and my belongings all smell like mildew or were mildewed.

Sandy and all of the employees have always given me excellent service! We've had a unit at this location for several years and have been extremely satisfied.

Mike and Sandy were very helpful and friendly. I received clear explanations of what to expect from them and what they expect from me. The facilities are safe and secure.

Thanks Mike!! Great customer service!! Property 08465 in Gwinnett!!

All of the staff at this location are very friendly and helpful, Especially Grant. He was very kind and knowledgeable while assisting me with moving out.

Climate control storage units !

We will always come to this location for all of our moving & storage needs!! Kyle is a 5 star asset to PS & his kindness, helpfulness & professionalism is second to none out of all the PS locations we've ever been to! You rarely find employees like this anymore!!! Thank you again Kyle!!!

Pretty clean, but the place smells pretty stale

The employee I worked with was Sandi. The movers we used were horrible, but Sandi made my experience of moving in to our storage unit better. Any issues that the mover cause she was right there to help me through this situation. I am so thankful for her patience and assistance. One of the best employees I've worked with in a long time.

Valerie Clark customer service skills are amazing. I recommend anyone to consider renting a storage from this location. I was satisfied with the rates that was quoted to me and I am very pleased with the appearance of the location

This where you get your storage needs met and I highly recommend asking about different specials and discounts they may offer.

Went to check out a unit and Valerie was very helpful and polite. The pricing was reasonable and affordable, and i would recommend anyone to this location.

Went in today to price units and Valerie was very nice and helpful. She showed me sizes of units and I was very well pleased. I would recommend this location for awesome customer service

The "climate controlled" units were hot and whatever repellant they use the smell gets into all of your stuff and is hard to get out.

Shawn at the Riverside location was very helpful, and informative I am moving from another storage company she made my rental quick and easy. I recommend this location to those who need a clean,friendly place

Charlie has exceeded our storage solution needs and expectations!!!

They store that stuff.

Ms Shawn made the experience quick and stress free. The facility was very clean. Good customer service all around.

Shawn! Thank you for your great service this past week, clean safe and well maintained! We will be back!

Terrible service!! Everyone has an attitude. No warning of when your rent goes up. Hate this place!!!!

Shawn is awsome..great experience looove it

Shawn was the best thanks I will definitely be doing business with you guys again

As always, Shaun is phenomenal! She knows her stuff. She will make sure that you get a great price for what you need and that your time there is good.

I love this storage place, very squeaky clean. Know the staff on a personal level.. they are very respectable ! Great prices and easy to follow them. Tight program ran here, with good security measures 😇. I'll be back. 😇👍🏼☝🏼❤️⛪️⛪️☝🏼👌🏼. ⭐️⭐️☝🏼☝🏼⭐️

Shawn provided great customer service made check-in easy. Based on her service, looking forward to a good experience.

Shawn has a beautiful personality!! Awesome service!

Shawn was very professional and helpful in making suggestions. She was thorough in laying out my options for what i needed. It was an overall pleasant experience. Thanks

Shawn is great. Very thorough and friendly. She is excellent

Shawn was incredibly helpful. I have no complaints at all about her!!!!

Great customer service! Shawn did an excellent job:)

I was referred to this location by a friend. Shawn was most knowledgeable, and very nice! She definitely went over and beyond in providing amazing customer service, she followed up with me, just to ease my mind. I can't wait to refer Shawn to my friends and family that are looking for storage, with top notch customer service! If we could clone Shawn (a thousand times), the world would be a better place! Thanks for everything Shawn!

Shawn goes above and beyond to provide great customer service.

Shawn is amazing! The facility is in a great location the dollies are always accessible when I'm there.

SHAWN WAS VERY HELPFUL AS WELL AS FRIENDLY. SHE MADE IT SUPER EASY TO UNDERSTAND THE PROCESS.

Very good. Shawn was very friendly and helpfull. Place looks nice and clean.

The agent on staff was very professional and friendly. I did not feel rushed when selecting a unit and all of my questions were answered. Her suggestions on how to pack my items in the unit was very helpful!!

Samirah did an excellent job of assisting me in getting setup with a storage unit. She was able to answer all of my questions and was a delight to work with.

Incredibly friendly and extremely helpful in helping anticipate my needs.

I will never use this Public Storage facility or any other storage with this company ever again. I first started renting a unit in February of 2016 and initially I was fairly pleased. By the end of this agreement Shawn the property manager was extremely unprofessional and very rude. I've been a resident of Gwinnett for fifteen years and I will be sure to tell family/friends to stay far away from this facility.

Kisha is great with helping me get my storage unit

Reid was a great help. Fast and friendly!

Reid was awesome to work with! Very helpful, and made my day little easier.

Great service read and Shawn thanks

Reid was so nice!!! He was patient and answered all of my questions!!!

My experience was excellent. Everything was clearly explained. All documents were highlighted where I needed to sign and all questions were answered to my satisfaction!

I intended to rent a unit. But after paying for it and filling out all the paperwork I changed my mind. Shawn was great, she quickly worked to refund my money. Understanding my change of heart. She was gracious about the whole reversal. Big thumbs up to Shawn. :-)

Santa lives here (Reid).....Wonderful service. Very helpful.

Shawn did a wonderful job helping me select a unit that will best fit my needs.

I used this place for some temporary storage because it is close to where I live. It is decently priced, the climate control works and if you need to store stuff, this is the place to do it. I love the staff. They are all nice, personable and competent. When it come to character and competence, however, Reid is the best I have come across. He was very good about making sure that I was able to make the most out of the deals of the day. That, and I just liked talking to him.

Shawn has great customer service keep up the good work!!

Shawn is amazing! She was very professional and VERY helpful. She should get a raise.

The staff was amazing and very helpful. Shawn was very informative about the space I needed for my storage.

Shawn saved me from spending more than i needed to. She also gave me a better unit to meet my needs rather than the one the call unit resevered which was way too small. I spent less money here than at Uhaul.

I had an issue at the Old Peachtree Road location and I was dissatisfied with the call I made to corporate. However I still went to the location off riverside pkwy and Shawn was able to help me and made my experience much more gratifying! Her customer service skills and her energy are the only reasons I ended up purchasing a unit so thank you! 😊

Shawn the property manager was extremely helpful and professional.

Shawn was very friendly and explained everything well.

Shawn was an awesome person. She helped me with everything

Shawn the property manager was very helpful, proficient, and polite. Great customer service!!!

I had a wonderfull experience with Shawn. She is a very knowledgeable employee and so helpfull , good listener

I had very good services at this place , with this nice lady name Shawn . Thank u Public Storage.

Shawn Was Great . And very helpful and friendly . SHE DESERVES A RAISE

Excellent service from Shawn, made my experience a lot better

Shawn was excellent!! She was very professional, great customer service and made an uncomfortable move easier. I would and WILL recommend Shawn and this location to anyone looking for storage!

Shawn is AWESOME!!

Shawn was very nice and helpful. She showed us our unit and gave us good advice on getting the damp rid to keep mold out. Very helpful.

Shawn treated me excellent showed me great deals and imformation.

Mrs. Shawn is amazing. A great character and awesome personality. A pleasure to store at public storage.

Shawn was excellent! Customer service at this location was top-notch. I highly recommend this location.

This was my first time renting a storage unit. I was unsure of what size I required for the amount of furniture I was planning to put into storage. Shaun did an amazing job in helping me find exactly what I needed. I found her to be very personable, the facility to be clean and spacious and the location was easy to find.

Shawn is amazing! She turned what would had been a horrible move into one of the easiest ever. I've used this facility a few years ago for my grandparents, and they are always great!

I didn't think a visit to a storage unit could be so pleasant...then I met Shawn. She does extremely well with customers. She determines your exact needs and meets them perfectly. I really enjoyed speaking with her. She deserves a higher position in the company. Period. Whoever has the power to do so, make it happen.

Shawn helped us rent a large climate controlled storage unit for our belongings for our move from Texas to Georgia. She was very professional and answered all our questions and provided great details on our unit, entry/exit and so one. Great experience thus far!!

great experience here

Shawn is a very pleasant very professional young lady she helped me a lot and I appreciate your service I put

Great services

Shawn was Great! In and out quickly.

I read the reviews first before I came to this facility. Shawn is very professional, and knowledgeable of her products, and I appreciated her recommendation of additional products like a mattress cover. Surely she should have an increase of salary due to her extreme pride in her job/work and the many reviews. We need more like her in the workplace. Thanks Shawn

Shawn was awesome in helping me get the right unit that met my needs in a timely manner. .I was in and out in no time. .great experience

The associate was very helpful and kind and very knowledgeable

I must say what an amazing experience!! Shawn was extremely professional and pleasant. Was nice enough to stay over her shift to accommodate my needs. Great job Shawn.

Shawn was extremely helpful and professional!

Shawn was excellent in explaining the unit, pricing and how to setup furniture. Customer service is awesome!!

The staff is great!!

It was a great and smooth processing. Ms.Shawn was awesome in guiding through the whole process. 5 star.

I visited this public storage on 6/20/15, and the customer service was outstanding. The manager Shawn was very knowledgeable and detail oriented. I was helped in a very timely fashion and the atmosphere was very welcoming. She made me feel so comfortable, her customer service is OUTSTANDING. The only complaint I have is that the office need an inside water fountain for customers and potential customers to drink from or maybe even some complimentary bottles of water. Thank you Shawn you totally Rock!!!

The Manager, Shawn, was very personable and knowledgeable about the property, which made it a very nice experience in seeing the property units available. She also made me very comfortable should I need to bring future concerns to her attention or need her help in any way. She is certainly a five-star manager!

Awesome experience, Reid gave good information and extremely pleased with service given!!

Shawn helped me move...zero issues and very easy. She was a huge help Thanks

Shawn was awesome with great costumer service 😊

Reid provided me with excellent customer service!

Shawn is an amazing woman! An amazing customer service rep! She was beyond helpful! I had an extreme situation and you would have thought she knew me personally. I'm so grateful to have done business with her at public storage. Thank you Shawn! Muah!!

Ms. Shawn was very nice and pleasant. She took the time to listen to me go on and on about my current living situation. She gave me great advice on how I should go about my next living arrangements. The unit that Ms. Shawn showed me was awesome. Its bigger than my last unit. What I appreciated about the unit at most was how clean the unit was. The floor of the unit was clean and it made me feel very comfortable with leaving my items there. Thank you Ms. Shawn, you were a blessing in disguise!

She was very helpful

Shawn was wonderful, she is fully knowledgeable about Public Storages policies and procedures. She was very thorough and answered all our questions. We are moving and we can't take our furniture with us right away, she knows her job. She pointed out things that we should do to protect our things! Thanks Shawn!

Shawn was very helpful and always kept me informed. You are the best Shawn.

Shawn has been very friendly and is so professional. I really appreciate fine customer service such as what she has offered every time I speak with her. Good job on hiring such an exceptional representative. She deserves a huge raise! Thank you Public Storage and thank you Shawn!

Shawn moved from the Pleasant Hill location to this one and she is excellent. Efficient, answers all concerns and has excellent customer service!!! The location is great and she keeps t very tidy! I wish they would put her at the SATELLITE LOCATION! But the again, Shawn is a classy lady and belongs here at Riverside! Great Job Shawn!!!!

Great service. Reid was very helpful, gave great advice and was very knowledgeable. He even stayed open late to help me get set up. Would recommend this location - ask for Reid!

Shawn was helpful far as costumer services . ..

Shawn was very helpful, funny and a joy over all.

It was great! Quick, easy & great customer service!

The manager Shawn gave me outstanding service. She had me view the unit to make sure it satisfied my needs and explained the contract in detail. The original unit I was to rent was being offered at a special rate but had been accidently rented to someone else by an employee. Unfortunately it was the only unit being offered at a reduced rate for the first month. Shawn made a call to her supervisor and was able to give me the reduced rate on another unit. She really cares about her customers and it shows. Shawn is an asset to the company and I highly recommend the Public Storage facility on Riverside Drive in Lawrenceville, GA where Shawn will take great care of you and see to your every need.

Shawn has been the greatest help I recommend this business hands down

Ms. Shawn was great! I made my reservations over the phone and secured my unit within 30 minutes. great customer service

Shawn did a GREAT job! She was very efficient and provided me with excellent customer service. Again thanks!

I can say that Shacara was exceptional, she was very friendly, very helpful, her customer service skills are truly above the average, I reserved the unit online, but when I arrive to the location to sign the lease the unit that I have reserved had a damage door. Shacara did everything in her power to help me and keep me as happy customer. Definitely I can recommend this location. Thanks. I'm happy customer!!!

Levi was a great public storage representative. Great customer skills.

Shawn was very friendly and welcoming. She really helped me find the right storage size that I needed.

She was very quick and very polite . Great facility

I would like to say that Fynesse was very helpful and kind,a problem came up an she took care of it and me very wonderfully! Great customer service! Doug B

Beth was Awsome with customer service. Met my needs with a sense of urgency. Thanks for the great service

The amount was good. Great customer service.

The company I work for has been using a large unit at Public Storage on Riverside since 2001. We have never had any problems except recently when the lights went out in the unit. Shawn and Levi worked to try to get them going again but couldn't. It appears that new ballasts are needed. But I truly appreciate the help that Shawn and Levi gave me to try to get this problem resolved. It is so nice to be able to call and have Shawn remember me and work to help me on the few occasions I have needed her.

Shawn was awesome! She answered all my questions and showed me the storage unit options and her experience showed as I rented a larger unit than i had rented in Florida and one the movers packed it there was no wasted space. I feel she looked out for my $$$ when helping me select the correct size instead of up selling like the other places in town tried to do. She was there when my movers moved me in and was very helpful yet again. I would recommend Public Storage and Shawn to anyone.

Very very good service. Very polite

I visited yesterday to find out about available storage, and Ms. Shawn helped me out so much! She let me see all the different sizes and explained all the information regarding the storage in detail.

Shawn was awesome!!! Very professional and made everything super easy!!!!

Shawn is always so full of life when I come there & so ready help me with me storage needs.

Shawn and Gina was so helpful. I made a reservation for a unit. When I went to the property they showed me the right size. They told me that I need a sofa cover to protect my sofa. Great customer service.

I came in needed some boxes and supplies and DJ and Tray were awesome, assisted me and took care of me in a timely manner. Great job. Would recommend public storage to anyone moving....

Great experience with Shawn and Jeremy! Very helpful with move-in.....

Shawn was amazing. Thankful to have our belongings at such a safe facility and great customer service.

Shawn it was very pleasant. Thank you public storage for have employees like her!!

Quanyse and Shawn has great customer service

My experience here with Shawn was outstanding. Loved it..

I have been a customer of this Public Storage since 2007 and yet do not live in the area anymore but choose to come to this location because of the service. Recently a new face has been added to the mix and the tradition lives on. Shawn, the new face extends a smile and curtesy that lacks in most bussiness today. Keep up the good work public storage.

Shawn is very sweet! :)

Shawn was very helpful and made the process painless. Great customer service.

Shawn is fabulous. I highly recommend this particular public storage!!!

when the storage unit needed to replace the blub, she came and changed all the bulbs. she is the best !

Today was a good experience at Public Storage! A women by the name of Shawn showed great customer service by being proactive, polite, and helpful.

Today I had the pleasure of working with Shawn. She was very knowledgable about the proper storage spaces. She was very instrumental in helping me locate the perfect storage for my things.

My experience with Ms. Shawn went very well. She helped me pick out the best storage place for my personal things. She also helped me pick out the correct storage equipment for my things as well. Great job!

Great customer service

Great customer service

I,ve recently visted your property at Riverside to look at a storage unit. Your worker Shawn was an excellent help to both my wife and myself. Shawn was very in1depth with the details of the property as she showed us around. She answered both our questions professionally. After our experience with Shawn we are definitely concidering getting a storage unit at Riverside and only Riverside.

Management is very friendly and helpful.

Great customer service and teamwork from the girls!

Shawn and Mrs. V were amazing! Great customer service!

Shawn gave very very great service

Shawn is great. Public auction for the low!!!

Shakinah was very helpful. Received a call from them confirming my reservation within minutes. All my paperwork was ready as soon as I got there. Quick and fast service.

Service was excellent. Highly recommend them!

Quanyse was very friendly

Jasmine was very help full and, she was very friendly, I went in to buy boxes and left with some tape too. If I decide to rent storage ya'll will get my business.

Shawn was awesome. Very friendly. Great service. Nice secure location and clean facility.

Danielle was excellent! I would recommend Public Storage to others looking for a storage facility!

Danielle is a consummate professional! She was very helpful and knows her "product" very well as she was able to accommodate us in finding the best solution for our specific needs. She is also very personable and very pleasant to deal with.

I receive some of the best customer service at Public storage!! Danielle was very friendly and personable. I am happy that I decided to go Public Storage!

Danielle is the Best!!!!!!

Mayra was most helpful today assisting Vic Lepore with a storage solution. She was professional, competent & a problem sol.ver. He signed a contract on the spot