Public Storage Self-Storage Units at 6002 Cumming Hwy, Sugar Hill, GA

On boarding was a breeze.

Marge was very friendly and Andy was very helpful. They helped make a stressful week less difficult.

Andy was easy to deal with. Showed me multiple units. The property was very clean.

Marge is absolutely the sweetest person. Extremely helpful and made my experience so easy.

Marge was incredible! Such a great help. She showed me my storage unit and explained everything I needed to know about keeping my items safe. I can’t thank her enough for all her help. Public storage is amazing and such a great price for A climate controlled unit .

Marge is the best and super sweet. Even paused her trading to assist me with adjusting my new storage rental.

Great experience! Spent time explaining everything which I appreciate!

Great experience

Great customer service! Marge made my move in very easy, Highly recommend Public storage in Sugar hill

Great service customer! I love her.

Constant rent hikes. Time to move my stuff. Rent started out fair but after several rent hikes it is time to move out. Online rate says my unit should be $49 a month plus insurance etc. I just got a notice that my rent is going up to $194. If you walk around the facility you will notice that there are many many empty units, wonder why.....not really. After the last rent hike dozens of units opened up. This is not a well managed facility

Amazing customer service. Sweet lady. Love the place

Marge was super helpful and it's a great facility!

Marge was great and helped me with all my issues. Would recommend this place to anyone in need of storage.

My mom and I visited Public Storage to check out the location of her unit. Even though the lease doesn’t start for another week, Marge was super helpful in helping us locate the unit, showed us how the cylinder lock works, and how to navigate the access code/door. It was easy, yet secure, to access and navigate the area, all because of Marge’s help and kindness to go the extra step. Thanks Marge!!

Marge very nice costumer service I like her service

Marge was very helpful! Great customer service and patience!

Marge was very helpful when the website wouldn't cooperate.

Thanks much for a great experience

Marge was amazing she did above and beyond for me on this stressful day I appreciate it 🙏

I had a great experience with Ms. Marge! She was pleasant and patient, and went over everything with me thoroughly. She was a delight to a busy day!

Ms. Marge was so incredibly helpful. The day before I had had a little bit of a run around trying to get in touch with someone. I called again the following day, she picked up right away, and she helped me get everything settled. She told me where to come and walked me through everything with my account. She was tremendous! Thank you to Ms. Marge!

Marge is awesome! Thank you

Marge and Andy are so helpful!!!

Clean great place to store your stuff!

Marge was so very helpful From phone call to getting in my unit I feel that my contents are very secure,

Marge was incredibly helpful and patient and knowledgeable

Ms. Marge provided exceptional customer service and made sure the correction was done on my last name, which I have asked to be done since the original contract was signed. Thanks Ms. Marge.

Outstanding customer service, untangled my account and made me very happy at both locations. Maurice Kim, need to be teaching customer service to all your representatives. It’s the first time in two weeks I came in. Somebody was actually here. Thank you very much.

MaryAnne and Marge have been great! Always a quick and easy process to rent a unit.

Marge was very helpful.

Marge good help good job

Marge was wonderful with everything. Thanks

Great place to rent storage unit, was with them almost two years with no problems

I had the pleasure of having Ms Marge assist me with my unit transaction. She was helpful, professional and very pleasant! The facility was clean and there was no odor. Thank you Ms Marge! I look forward to doing business again soon.

Marge was amazing. She made the whole process easy and really appreciated it.

Marge was excellent!!

Ben thank you so much for your help today. Great customer service and can always find tools to make whatever you are doing easier.

Excellent customer service at this location across several visits. The young guy with the long hair has always been very professional helpful to us.

Outstanding management! Facility clean, well lit & secure. Customer service is above and beyond. Thanks guys - I appreciate all your assistance.

HORRIBLE, absolutely TERRIBLE experience at this storage facility! We rented a unit at this location which unfortunately was one level up. Annoying and time consuming having to use the elevator, but later we booked a second storage unit as we were moving and wanted our storage units at the same location. When we arrived at the storage facility the second time with a rental truck the woman working there informed us that she couldn't let us unload the truck because her ipad wasn't working! She claimed there was nothing she could do even though the unit was already booked and being paid for. The woman seemed very smug and very lazy. After about 2 hours of phone calls to the corporate call center over and over we were finally able to gain access (still had to unpack a large truck and had lost 2 hours) to a second storage unit but the woman then gave us the farthest away unit - 3 floors up on the elevator and as far as one can get from where our other unit was and where the main unloading dock was. She seemed to be punishing us for having her go to the trouble of providing us access to the unit we had already started paying for but no way to know for sure! She then claimed she could not help us to a logical storage unit close to our other one because her ipad wasn't working! It appeared to us that almost all of the storage units were empty on this floor. This was a disgusting and cruel way to treat customers, but we had no choice because we still needed several hours to unpack the rental truck and return it. Later this would mean paying our movers a lot more money to move us out as the 2 storage units were nowhere near each other and on different floors involving elevator rides and a lot more time. Also, the second unit was supposedly the same size as the first unit but it definitely seemed smaller and as it was the last one we suspect that it is smaller. There was also a lot of broken glass and little pieces of trash in the entry and outside in many places. We always had good experiences at other Public Storage locations before, but this Sugar Hill location is one we strongly recommend avoiding.

Thank you so much to the gentleman Jeff and Ben for helping make my move in smooth! Jeff thank you for helping me find the right unit for me while being kind, funny and patience while being very informative! Ben thank you for being understanding and patient as well while I asked many of many questions until I found what I needed for myself! I happy I got what I needed and the customer care was amazing!

I came to public storage after selling my house and going through a divorce last summer. I was in a bind and had to be out in three weeks. Ben at public storage was amazing!! Always there to help with anything I needed. I highly recommend using this facility!! Thanks for making things so easy!

Nice and clean never really interacted with anyone but it is in a safe space

I needed a quick storage the touch less check in made it so easy. Ben at the desk is so accommodating. This is a very clean location.

This place is brand new maybe a few months open. It's clean, it's quiet and you don't have to worry about storing your products in a place that's too hot, or too cold. It's the perfect situation for us at this time.

I think they need better security, closing the gate etc. Cleaness needs improved

Ben was very helpful, found me moving boxes that I desperately needed on Sunday morning.

Great Customer Service from all the Staff, a very clean location, really good atmosphere 👍 and delicious foods 🌟

Ben was really friendly and help me figure out my situation. Very helpful

Great service! Gabron is an awesome person. Definitely deserves a raise or some type incentive for what he puts up with, from customer's to maintenance issues. Very friendly and always helpful.