Public Storage Self-Storage Units at 460 Beaver Ruin Road NW, Lilburn, GA

Key was amazing! She made the whole precoces quick and easy. Very friendly service.

Thanks for your help Miiko

Thanks for your help Miiko and nice to meet you

Thank you Miiko for all your help to get me in a space.

Mrs. Jay has been nothing but EXCEPTIONAL!!! Extremely Professional, Super Helpful, Kind, and I was Thoroughly HAPPY WITH MY VISIT!!! LOVED HER CUSTOMER SERVICE ABUNDANTLY!!!!

I have a wonderful experience with Miiko, he handled everything for me yesterday April 30th on the phone and today May 1st in person. Thank you for all your help.

Miiko is a friendly person and she helps where ever she can. If you need a space stop by this office and she will be more then willing to help you.

La Mikko was great. She helped me figure out how to pay with my debit card.

Great service from LaMiiko.

Thanks for your help

I have been coming to public storage just to see Shanta smiling face. She is always helpful and will go above her job just to make sure I was happy with my unit. Thank you Shanta please continue to bring joy to public storage.

It was a great experience no drama my products felt same with the structure of the business and what I had to do just to access the site. Miiko was a doll very Profesional and helpful at all times. I can't say I ever felt unwelcome and would definitely refer to others

Thank you for helping me as the app. This makes it so much easy to open the gate

Miiko thank you very much for your time and patience I would highly recommend this facility to anyone that's looking for a space to store your belongings.... Absolutely the best customer service I received... Thank you Miiko

Mi Iko is one of the best. Thank you for your help

5 star very very helpful she did everything in her power to get me the best rate and she did excellent! I would recommend anyone I know to come to this public storage. she made my day I feel so much better thank you to Lamiiko

LaMiiko is such an amazing person anytime I have a problem she helps me fix it. Thank you so much for your patience and understanding.

The app never works for me. It's been like 6 months and still not working. Other than that the service is good.

Miiko was very knowledgeable and helpful. She was able to explain the process to me. Very professional. I will refer others to this location. Bonnie

5/5 experience

Ms Miiko is very helpful and knowledgeable.

Thank you for your help Miiko

Thank you for all your help

Today Miiko give me very good customer service. I was very happy with today. I will be letting my friends where to come when they need storage. Thank you Miiko for all your help.

Miiko is the best manager by far!!!! She has helped me so many times and even working at different locations she makes sure all my needs were taken care of professionally and with the up most respect. I have never received better service in a business than public storage!!!! Thank you Miiko your the best😁😁

Miiko was wonderful and made my process very smooth, i was ablt to complete the renting process very fast and easy. Thanks so much 😊

Thank you Miiko for all your help

Miiko was very helpful with making my move-in smooth and easy. Thank you Miiko for your help

Miiko Is a very wonderful person she was very pleasant very detailed and allow me to move into my unit with a smooth transaction she is very helpful when it comes down to keeping the property clean and looking out for personal you know people and their items I Would recommend anyone that is looking for a storage unit to come see her at the lilburn location you won’t be disappointed

Ms LaMiiko gave me excellent customer service. She helped me to download the app on my ph. Very nice.

Miiko was the best! I appreciate her so much, she’s the property manager at this location and she was so respectful, she went above and beyond for me regarding a issue I had. I recommend this location to anyone. It makes you feel good to know your items will be good also with a AWESOME property manager! What more can you ask for?

She was very nice!!! Her name is Miiko😊. Very friendly and gave me important information about my space.

Great facility.! Great prices.! And Miiko was amazing.! helping us with whatever we needed.

Every time I come to pay Ms. Miiko is very friendly and helps me understand how much I need to pay and just a pleasure to interact with. Thank you for being so friendly.

Thank you for helping me find a parking spot for my car you are the best

Nice customer service , miiko great PM

Great storage. I love the 24/7 units. The best part is dealing with Miiko. She goes above and beyond to get you taken care of and settled in.

Miiko was fast and showed me exactly what I needed the rental was fast and had me on my way. Thank you so much for your help.

Miiko at the Beaver Ruin location is awesome. She is very knowledgeable and helpful. She really knows her jobs. I would recommend that customer come out and ask for her if your looking for storage and boxes for your next move.

Miiko was very professional and personable and was a big help she will be there to help anyone if they come up to her store !!!

I must say that my experience over at 460 beaver ruin has been an awesome experience Lamiiko is amazing she’s always helpful goes above and beyond to make sure ur satisfied and always follow up to make sure ur needs are met I love her

I would like to thank Miiko for helping reduce my fees down; she was so helpful & professional.... She explained everything to me from beginning to end! I'm glad I picked this location.

I will never rent here again. For starters the unit was filthy when I moved in. The access hours are only till 9:00 and if you exit 1 minute after 9:00 they're emailing and messaging you about it. The late fees they charge are outrageous. I had a partial unpaid late fee of $27 and they locked me out of my unit even though my rent was paid current...

Great place to rent storage. Customer service is above good and has been perfect to rent with all these years. Thanks Mark

Lamiko was very helpful when I stopped by, to inquire about renting a storage space, she answered all my questions and was very nice, I highly recommend this public storage. Thank you for all your help!!!

Moving to Georgia and was looking for a space to put my items. Not only did Miko provide my with excellent service she went above and beyond to make sure I was well informed of prices and times of the location. Thank you so much you made my move so much better with less stress.

Miiko from another office came to assist me. Her attitude and knowledge were awesome. Thank you Miiko 😊

She was great and treated with great customer service. Answered all our questions 🙂

Miiko was a great person to work with if i could give her a 10 out pf 10 i would

Thank you for holding me even through you did not undersatnd you did your Best in traslating what you was trying to say. Thank you a lot

Service is very good

Lamiiko was absolutely wonderful and helpful. Very professional.

Thanks for help moving me in my space you are very helpful

Thanks for your help

This location gets a 10 star 🌟. I made an online reservation here and instantly received a confirmation call back from a beautiful soul named Miico before even finishing the reservation. On that a same call, she assisted and resolved a current issue I was having with an existing storage unit account (different location). She also assisted in gracefully answering or explaining any questions or concerns I had about storage. I definitely recommend this location to anyone seeking. Top notch service here.

Donald and Lamikko were absolutely helpful. I had an issue and they resolved the problem quickly and efficiently. I look forward to doing business with the both of them in the future. Highly recommend the customer service from Donald and Lamiiko.

LaMiiko is a very nice woman she has helped me every since i have i moved here. I feel like she could be one of my friends. I thank her so much for her help

Lamiiko went above and beyond to get me the storage i needed. Excellent customer service and i highly recommended for anyone looking for storage. I wish i could give more stars because it's well deserved.

Miiko was wonderful helping us getting the storage open. She went over and beyond in making sure we had a delightful experience. Thank you!

Miiko has been a real help. From call the property manager to calling the Dm at my location to see what I can do to close my account out

Awesome ladies working here!!!!

Very nice lady polite good customer service

It was a great experience and very helpful with the rental experience. I would recommend.

Luis🌟🌟🌟🌟🌟 That man brightened my day with his happiness and good service!!!!!

Great service with very friendly staff

Very nice person own this place , I'm happy to end up here. Thanks Rene .

The best customer service I have ever encounter. LaMiiko is phenomenal.

Thank you for your help you were very helpful with helping us find what we needed. Thanks again LaMiiko

Thank you for helping me find that right size that I needed. Thank you again Lamiiko for all the help

You’re talking about the most professional, most courteous, the most helpful, and a time of need thank you so much La’Miiko

Thank you for all you help i k ow it was Hard but thank you for understanding

Thank you for your help

Miiko was so pleasant and very helpful. I rented my storage space with ease. Thanks so much for your friendly service.

Thank you for your help

Muy buen servicio.y atención y muy contento

They do a great job

It was a pleasure working with miiko and her helping with moving into another unit. Thanks for the help

Thank you for helping with my needs and finding me that right space. Thanke you very much

Great customer service....

Thank you for all you help ms.miiko

Thank you for helping get what I needed and helping me find someone to help me understand

Miiko was very attentive and very knowledgeable of the process and property. Made it a very easy for me to rent my unit! Great customer service

Thank you Miiko for helping me with the storage space and calling Joyce to help me translate what I needed and wanted thank you public storage

Very nice

Muy buena

Really good with explaining everything to me Really nice and really helpful no complain at all

I had a good experience and if I needed to come to public storage again I would thank you public storage

Despite numerous issues over the phone Miiko was able to take care of all my issues at this location in person with no problem at all.

Very good service

It is very good to have an experience with Miiko We make it as at home we solve everything quickly and I highly recommend this place all for the good kindness they have with the people.

Buen servicio👍👍👍👍

Miiko coming in to public storage I was lost and did not know how to do it find my unit. Came in and asked Miiko who when and where and she helped me out with no problem she even helped me with the app. Thank you so much.

Im renting a space here and Ms Miiko was very helpful and pleasant she made everything very smooth and easy that day great customer skills thank you

Excellent

Milonga is a great person is very helpful. When ever I need her help she is right there. Thank you Miiko for your kindness.

Showed me the unit. Went over the contract. She was very patient and answered all my questions regarding payment, site access etc.

I’m in a panic/ emergency to find a storage. This location did not have a storage I could afford. Niiko was very helpful, accommodating and respectful and looked for another location for me. She even transferred my reservation and connected me to them, she made it so easy. She made my day😀

Very nice and helpful

Miiko was Very helpful, pleasant, knowledgeable! Enjoy her repore!

Is good muy amable

The Manager (Mikko) is outstanding! She is so helpful. I highly recommend this location.

Miiko helped me and was amazing and personable definetly management material

Miiko was good and fast and had me on my way in no time thank you miiko.

I usually don’t write reviews, but I had to write one for the excellent customer service I just received. I accidentally rented the wrong location and needed to have it changed. I met with Miiko and explained the situation to her and she went above and beyond to work with me to get the situation resolved. Moving is already stressful, but because of Miiko’s excellent customer service I was able to alleviate a little of the stress so I had to say a public thank you. It’s people like you that can change someone’s day and mot even realize the huge impact that you had.

the experience has always been positive with all personnel on staff. always helpful. Thanks (shannene, Miko)

Miiko is the best customer assistant on the front.

Had a great experience with this location. When I need to store again I will come here thank you for everythin.

Miiko... was very pleasant and professional. Walked me to my unit to be sure It was a great fit. She called and confirmed with me before I came. Customer service is not as common anymore so I’m glad to have experience good service in this establishment.

Miiko esa very heloful she even calles sonríen yo help me understand what she esa sating.Thanksgiving you si much

Thank you Miko for helping me getting settled in with a good rate and being patient with my changes and having a great attitude. You rock! Sincerely Ms.Rose.

Came to public storage on beaver ruin and miiko said that she did not have any small units but she went out her way to make sure that I got one and help me set everything up and made sure I was straight. Thank you miiko for all your help.

Miiko was extremely helpful and went above and beyond to help me even after she was closed. I would keep her as an employee for her helpfulness

Mico was very helpful, friendly, efficient and caring.

Miiko was very helpful with answering my question. She even looked for lower prices at other properties. I really appreciate her for that. Thank you .

Miiko was grate and fast.

My experience with Miko was amazing she went above and beyond my unit was open and didn't realize it she was so patient with us.

Miiko was great, thanks for all your help.

Currently, I am storing my personal property at the Public Storage located on Beaver Ruin Rd in Lilburn, Georgia. The agent, Miiko, has always been very cordial, caring, attentive and very knowledgeable about the policy. Each time I visit the location, Miiko performs well in her duties and behavior, going an extra mile to be patient with me, devising a plan to help me stay on course with the payments. Since the criminal eviction that happened to me and my mentally disabled son, I have seriously fallen behind financially, Miiko kindly reminds me that everything is going to work out and be alright. She has the best attitude and is very intelligent and diligent in performing her work correctly and above efficiency. In my opinion, she deserves a higher rating than 5 stars. Thank you Public Storage for hiring Miiko to work with us customers! Sincerely, Vicky Huff.

Miiko was great good hellp ask for her

Miiko and Britney went above and beyond in assisting, answering all questions. Completely satisfied and highly recommend! Unlike the other storage facility (their name starts with "ar") down the same street. I was kicked out of there by asking 1 question 2 days ago. I should have believed other reviews on their site.

Brittany was very nice and courteous she helped me find the right storage to fit my needs she really made my day excellent service

Mariah she is very good to work with public storage think you

The lady was on the office her name Shanene super nice! Respond all my questions friendly!

Ms. Shanene what an fantastic person! Great Customer Service!!!!!!!!! Very friendly need more like her PERIOD!

Shanene was very nice and informative.

He was very nice very helpful to me amazing woman

Shanene was a joy to deal with! Even though she didn't have the right sized storage space i needed, she went above and beyond by looking up other locations to find a location that would fit my needs.

Shanene is amazing she is so patient with us first time storage users !

Shanene shows outstanding customer service.

Shanene has the best customer service! I highly recommend this location for anyone who wants to rent out a storage.

Great friendly place. Had call two separate times and the lady was super friendly and informative. There are two days (Tuesday and Wednesday) of the week we're the office is closed. Make sure you call before arriving. If you want to book online you can make sure you pick the right location and fill out the information which is so simple easy to understand. Download the public storage app for access opening gate and getting code if you need too.

The customer service of Shanene is top notch. Shanene is very knowledgeable and helpful we really appreciated all that she did for us.

Excellent customer service and extremely honest, knowledgeable and helpful meet all my needs. sales rep was Shanene

Shane be was very nice!

Good to have knowledgeable people and who also enjoy doing what they do. Thanks PS.

Great service

Shanene was so helpful I would definitely recommend this place. Happy customer

Great site manager!!! Clean environment!!!! Loved this place

The lady Shanene was extremely helpful and very polite and cordial time and my fiancée. She took a good amount of time giving us a lot of help and ditections. She is the example of what a great person should be. I wish there was more like her.

Shanene was awesome! She met with us at her office on a rainy, cold Saturday. She is so happy & positive. Definitely knows what she is doing. She was a real pleasure to work with. Will recommend friends to come here when she is on duty.

Shanene was extremely helpful and professional. I appreciate her taking the time to make sure that I was getting the best unit to fit my needs. I don't feel that I could have asked for better customer service. AA+

Ms. Shanene was a wonderful blessing in my day with assisting me with my unit. I will be recommending this Public Storage location to others. The storage units and areas are well kept and with awesome staff.

Shanene is WONDERFUL!!! She helped me with everything that I needed & she is also quick and fun. I definitely recommend coming here just because of her & the clean facilities! 10 stars if I could

Shanene, Efficient and helpful

Very friendly and helpful staff.

Shannen exemplified great customer service on my visit. She really made any concerns were addressed and all my questions were answered. Kudos to public storage for having such a great and caring employee.

Very helpful and wonderful service and very nice personal

Did a wonderful job... thank you very much !!!

Very polite and a warm personality. Need more mangers like Ms. Shanene.

great customer service

SHANENE EXCELLENT CUSTOMER SERVICE MANAGEMENT SKILLS. I AM TOTALLY SATISFIED WITH THE SERVICE PROVIDED ON MY RENTER INSURANCE POLICY ISSUES. THANKS.

Shanene was sooooo helpful! I feel great with my choice of this location.

Tamika gave me great customer service and was very helpful with my reservation. I just moved from Phoenix Az to lilburn Ga on 12/09/2020. Thank you

Great service wonderful manager.

Shanene was tremendously helpful throughout the rental process! I ended up taking another unit and was in and out with movers waiting to unload. The property is clean and well maintained.

Shanene is awesome, friendly and very helpful. She did everything possible on her hands to help me get the space I needed right away, she definitely made my day!!!! Thanks Shanene!!!!

Good advice on rental size

Shanene was amazing and very helpful. She's very thorough about what public storage expects, the times that they are available, etc. I think we made a good choice renting with public storage

Miss Mary helpme Whit my storage today thanks for you help w

Shane has Great customer service she’s knowledgeable and she helpes me with my problem, the unit was perfect for me in my knee and it was ready and clean when I got there.

I think you are the best ,for customer service again thank you

Ms. Mary was very sweet and helpful with my questions regarding my storage unit.

Daija was really nice and helpful assisting with information on renting a storage

Daija was VERY helpful & had good customer service . Made my experience stress free & easy . I highly recommend!

I came in for moving supplies and to ask a few questions about renting a unit. Taylor was very helpful and answered all of my questions. Customer service is rare these days but he delivered!

Mary was great and very helpful. Great service!!!

The only good thing I can say is that it's easy to rent a unit. After that your on your own... Easier in the long run to rent some where else.

Check-in was a breeze! Darlene helped me out with all my questions and was very informative 👌

The only service they provide is the actual storage....NO CUSTOMER SERVICE AT MF ALL! Advice not to have questions NOBODY never in the building....they never answer the phone...tbh I wish it was a half a star rating

Deva was the best, I would give her 200% she was very detailed, organized, and had great conversation. I requested Deva to everyone shes the best.

Great customer service from Deva. Warm pleasant personalty. Very thorough with information given.

Prices go up to much u would think the longer ur there it would drop as a loyal customer but not

It’s nice to walk into a clean facility and feel the positive vibes stemming from Daija! She was extremely informative and polite!

I can truly say that I'm oustanded by the quick and benefitial service i have received by a young lady named Meko. Meko had patience showing us the storage sizes. I was quite pleased with all the information provided by Ms. Meko. Thank you for your beautiful smile and amazing service.

Unit broke into

Suben los precios cada mes.

Daija was very helpful throughout my entire experience. She gave me a tour of the space based on the amount of belongings I had and provided what was the best fit for me. From beginning to end, the most pleasant part of my moving experience!

Beware of initial charges

Daija was a great help!!

Daija provided superd customer service.

Great atmosphere. I had the pleasure of meeting Daija today she very pleasant assisting me with all my needs. You know moving can be stressful, but she turned that all around. Thank u so much Daija for your dedication, hardwork, and great customer service.

Thanks Daija for being patient and very helpful.

Excellent customer service and place of business. Definitely will refer friends and my family

Daija was wonderful to work with... and very professional.. a very good experience.. thanks.

Do NOT leave your stuff there. My unit was broken into, lock cut and all. Lost over 1000 in custom art as well as clothing an still had to pay the next month.....

Great customer service and clean. Daija is great as well!!

Tee is great very great customer service n site very clean

Towana very very helpful explaining the storage area. She gave us a ride on a golf cart to get to our new space, it was fun! We were surprised that there were that many units on the property Seems well kept and secure.

Dominique is very knowledgable, courteous and friendly. Thanks for great customer service.

Tee was very nice this location was perfect for me

Rent here daija was very nice

Daija was very helpful

Tee and daija were very nice i would recommend that any one that needs a rental come to this location clean spaces

Need some to store

Great Customer Service.

Great large facility with nice space in the aisles. Super nice manager on site as well!

Great location clean and super friendly staff

Dominique was an excellent customer service rep! Great energy and SUPER helpful! She was eager to get our process started and completed right away and fast. Which is what we needed because time was tight. I’d refer my friends and family to THIS location because of how great her service was.

She was wonderful. Dominique helped me even though I was running so late. She was a life saver.

A young lady name Sadie was so helpful on my visit...

Great location!

This is the worse storage experience I’ve ever had. First I was over charged on my move in; $79.20. I moved in on the 24th of May and was charged the full month amount even with the summer special. I was told that if I paid the full amount now then I wouldn’t have to worry payment for the next month of June. Which sounds great to get it out the way. Then I get an email on the 24th of June that said I was late any my storage would be locked. I went up to the storage and was rudely talked to by a lady who said she was just filling in. I finally felt like I got it resolved because the property manager told her that they were in the wrong and we only needed to pay $28.00 and to take the lock off the storage. But this was only after I started video recording the conversation, it wasn’t until I pulled out my camera that they hopped off their butt and got my storage open. Go to the storage today and of course I’m locked out again and the person in the storage is not from that location and couldn’t tell my why I was locked out. After her reading what little notes they had she said that my storage is set for and auction. She didn’t understand why, being that I only had been there for not even 2 months. They had no unit file or any information about my unit. The employee even said that it’s wrong and she didn’t understand what they did. They are crooks and steal money and think that people are in desperate need so they will pay whatever. Even the reservation people told me that they are over charging me. Fortunately for me, I’m definitely not that person to give in and let people steal from me and I have all the time to sue Public Storage. I’m not stupid and I read everything. It is the 5th of July payments are due on the first and isn’t late until the 7th so how in the hell is my storage in collections or set for an auction. To make matters worse even if I said screw it and pay the money the lady didn’t even have keys to take off the locks they put on my storage. I hope that they are dumb enough to sell my belongings so I can sue them for twice as much for the stress that this has taken me through. I fly to California today and couldn’t even get my thing to travel out so I ended up just buying something to hold me over. They are crooks and all need to be FIRED from that business. I’m filling a complaint with BBB as well as getting a police report for theft. Trust and believe I will not stop and fight at all cost to make sure that they are held responsible and will not be able to do this to another person. I’m coming for you Public Storage. 😡😡

I was having a bad experience with this location until a Lady named Lekendra spoke to me about my situation and broke it down politely. She is the definition of how a company should be represented because I was ready to take my belongings to another location.Yes I will continue with this location as long as she is there...Very uplifting individual. Almost made me want to pay the whole year😁😁😁 Thank You Lekendra

Peggy was Very Friendly & Very Helpful with information I needed.

Dominique has great customer service and she was very helpful with my move in experience

Dominique was very helpful. She made my moving process easier than I expected. She is excellent and I love her great customer service

I recently rented a storage space from Public Storage at 460 Beaver Ruin Road in Lilburn.. This was was my first experience with renting a storage space. The sales person Lakendra answered all my questions and suggested which unit would fit my needs the best. The customer service was great

Lekendra is An AWESOME Person / Manager...she explained the terms and Conditions of the Rental Storage and My Responsibilities if I am late / fees. SHE HAS A WONDERFUL PERSONALITY AND HELPFUL. 5 STARS. 😁

I was very pleased with the service i received. Lekendra was very nice and patient with me. I will be back in the future.

Was very pleased with my service. Lekendra was very professional and helpful. She was very polite and made sure all of my needs were met. I would recommend her and this location

Visited this location to obtain a quote. Lekendra was very knowledgeable about rates, promotions, and availability. I highly recommend this location.

I Have Had A Great Experience At This Facility When Purchasing A Unit .The Lady Ms Lekendra Who Work There Was Very Kind And Polite To Me .I Never Been To A Public Storage Where A Person Greet You With So Much Respect Until I Visit This Site .I Would Recommend Anyone Who Looking For A Storage To Please See Ms Lekendra .She Really Knows Her Stuff And Showed so much respect toward me .She fulfilled my every need and concerns .Thanks Ms Lekendra for showing me and my family love on our visit to your store .

Ms. Dominique, was of great assistance today. I am very pleased that she was in the office to provide me with my move in venture . Thumbs up for superb customer service!!!!!

Lekendra was very helpful and nice.

Best storage unit I have ever had to deal with! Great staff! Clean facility!!! Highly recommended.

Great customer service, Lekendra was very helpful.

Dominique was an excellent rep in this location who showed me my storage unit and helped complete the lease. Nice to work with her.

Dominque

Dominique was very professional and helpful. I would definitely recommend

Dominique she good I’m happy with her smile

Ms Dominique was very helpful and professional in helping me get a storage unit.

Dominique has excelente servicio

Dominique was very pleasant and professional . Her smile was everything

Very pleasing and professional customer service with Ms Dominique. I would recommend anyone to this location. She definitely values her customers and their satisfaction. Great business!

The bill keeps increasing months after lease agreement up. Price increased 1 month in.

The agent, Dominique, was very knowledgeable.

Dominique is the best. She has great service and was very helpful

Not good

Dominique muy profesional muy amable excelente

Dominique was the best

Dominique is one of the most professional people I've ever met! Happy Holidays

Dominique.great customer service

DOMINIQUE was very helpful and polite. She has great service

Dominique was very helpful and had excellent customer service skills. Made move in process easy

Dominique was very helpful and patient with me.

Dominique and Vonnya were amazing people. The help me throughout my moving process and was very professional

Great service and rates

Meko n Richard HELPED us and was so Nice to Us! Everytime we come here we have ALWAYS been treated so Nice!

Had a wonderful time here looking forward to my next visit Victoria is a key employee to public storage

Victoria she is a big help. We are happy

Had a great day thanks to Victoria thanks for the insight thumbs up

I had Victoria today when I stopped in she gave me so much information and helped me out I was very well pleased with her helpful insightful personality I will come back I recommend this location to anyone

Allison and Meko were wonderful and provided great customer service! I came in not knowing what I was looking for and they helped me find the perfect space! Definitely recommend going here for storage needs!

i have a been a customer with public storage since 2000 havent had any bad experiences with the company went into the location few days ago and the property manager Victoria was amazing she is very energetic and welcoming as in treated me like a family member we as a customer need more managers like her in this company she brings alot to the business and i would like to say thank you for warm helpful attitude

Very happy with this location.....now! Started off very rocky but met a great young lady named Tameko (I believe that’s her name) and she goes above and beyond to accommodate customers. Every issue seems to get handled, as well as, great customer service! Very polite and she is always smiling and that makes me feel a lot better especially when I have to go in Public Storage to give y’all my money. Great employee and now a great location. Keep her...better yet promote her but just keep her at the Beaver Ruin location.

I was completely surprised at the great customer service i recieved from Meko at this location. She is the best and her property is very clean. Great job Meko, please stay outstanding.

Customer service at this location was excellent....the property manager Tomeko was very helpful and nice I'm very happy I got a unit here and will definitely recommend to my family and friends if they ever need one in the norcross lilburn area!!! ⭐️⭐️⭐️⭐️⭐️

Excelent service,by Lisa

Great Customer service

Ms. Annette has could customer service. She is very professional and knows how to attend to her customers. I was very impressed with her hospitality.

Best Service !

Annette was amazing she was very sweet. And knew a lot about the property .Thanks Annette!!

I received excellent & fast customer service from Twanna Today. I'm happy i chose this location.

Thank You Annette for helping me today! I am very pleased to know you are managing the property! Your kindness meant so much to me!

Lisa and meko use very great customer service great job ladies

Very knowledgeable about her job and her customer service skills are fantastic

Dianna was a great customer service manager. I arrived a little late and she helped me out no problems. Made sure I had the correct size unit and everything. It was also really nice to have the ability to fill out all the paperwork online so when I showed up all I had to do was sign. I even paid for the first several months ahead of time so I wouldn't have to worry about paying another bill as I transition to move into the area. Thank you for a great experience ^_^

Muy bueno el lugar ..y buena la atencion.. De : jwanna

Worst most unprofessional people I have ever dealt with. My unit got broken into and all my belongings were taken. Not only did Public Storage not apologize, the manager Twanna Sims lied to the insurance company about there being "no break ins on that row" which then lead to my claim being denied. So not only do I not have anything to my name anymore, they aren't going to pay out my claim because she lied. She also claims there's no security cameras on the row my unit was on. Sounds like an inside job to me. DO NOT STORE YOUR BELONGINGS HERE UNLESS YOU DONT VALUE THEM.

I love this place b/c of Twanna she good in customer service thank you

Upon vacating today employee Tawanna was great and very helpful assiting.I would recommend anyone looking for storage stop over there

Twanna is awesome very good custmer service skills, always has a smile!

Twanna provided great service. Recommend everyone to come to the lilburn location.Excellent place to get a storage.

Twanna made transaction so easy. Thanks so much!

Hands down the best public storage out there. Mrs. Twanna took very good care of me and my husband. She even went out her way and stayed past closing time to help us. She has the best customer service out there I will recommend this public storage to anyone

I called needing store space and I explained that I am out of town, the manager on duty took the time to explained the process and stated my husband could come and rent the unit. Kudos to her 🤗

I will amend this rating when the situation is resolved, but currently we've had an extremely frustrating experience with this location.

Great customer service and location. Online Price was honored.

Sam is simply amazing

What a tremendous blessing this store was for me today. I received the best deal ever and Sam was great

I would like to start out by saying I've been using storages for almost 5 years and I have never had great customer service like I received yesterday. Sam was very great, energetic, helpful and had an outstanding level of professionalism. She made my visit to your store very pleasant and I would recommend this store to all my friends. She is what "great customer service" looks like. Great Job Sam!

Best Public Storage location in the area, Mr.Mark is the best!

Sam was very professional and very courteous.

Good guys you can trust with your stuff

Yes Gawd ! I really enjoyed the process and the friendly customer service! Breannna Really made sure I understood everything that was going on and even took the time out to ask about my day ! I had a truly OMARVILOUS experience !

Sam took very good care of me even though I came after hours I'll always come back here if she's here great customer service

Sam is very professional always with a smile and very positive.

I like attention from Brianna in the office I like her spirit about working! She asked me how my day was and answered my questions. It good public storage hire people like her

BRI is amazing

Bri was so helpful and such a sweetheart. Excellent customer service!

Sam did a great job with explaining some of the information about the units available to me and my husband, we will definitely recommend public storage to our friends and family.

Great place to come. Good service.

Thanks Bri for being so kind and patient

I appreciate the Manager Sam for explaining the additional fees that were not explained by the website for surprise at my arrival. Ms. Sam showed me the property and since then I (Natalie J) have been there 3 times and every time I find 3 or more screws and nails right by my unit. Who do I contact when I do get a flat tire? Please send contact info.

Judy is simply amazing and some helpful and keeps Me informed on my Account, She so passionate in what she does as a Mgr. I love this Location cause of Her smile & kindness why go anyplace else.

Judy the property manager was amazing very helpful,kind and had me in and out.The unit she showed me was clean and perfect for all my personal belongings so if your looking for a good storage public storage on beaver ruin in lilburn is the best.

I loved my time dealing with public storage Darlene was nice, professional and made me feel more like a friend than a customer. I would definitely send anyone I know needing a storage unit your way thanks to Darlene.

Mrs. Judy was very professional and provide me with the best customer service I have ever had in the storage rental field.

Judy was so Helpful and Polite with her Excellent Customer Service. I love this location, its perfect for Me. She is a Great investment to this Company!!!

Judy & Sam provided excellent service. Thanks!

Judy and Sam good job 5stars

Judy and Sam was Awesome Ladies at this location!!! Provided excellent customer service to me.

Judy was very helpful and extremely nice !

I had a nice out come with. Ms Judy

Shouwt outs to Judy and Shanika @ Public Storage... Very nice. Very informative and very knowlegable. Check them out when u need storage

Customer service skills are very important when working with the public and Judy excelled in the skill. Thanks Judy

I have been renting a storage unit at this location for some time. Judy has always been informative and helpful. Judy has a good spirit and it's a great pleasure knowing she is over this property where my items are stored. Judy is a great asset to the company!!!!!

My visit at this location with Judy was beyond excellent and she was friendly. I like the fact that she recommends things that makes your move into a storage much easier. If I ever need storage again I world pick this location. Great customer service!!!!!!!

Staff are rude and lazy, the main gate was always broken, the walk through gate was also broken and they couldn't find the keys to the top gate. The last time I went I waited around for them for an hour until they worked out how to open at least one gate. They didn't care that I was running late. I called the district manager and didn't receive a return call. Go somewhere else.

I rented a storage at this great location and Lovely Gal named "Judy" was nice & patient with Me that day on 10/9/15. Very excellent customer service that she provided to Me. You can't find too much of that any more this Days.

Judy was Amazing, with excellent customer service skills

Francis was very helpful and I would definitely come back and lease another storage unit here any time!

Frances is awesome

Staff is always friendly. Eva is very professional.

Awesome customer service France's does a great job will continue to rent from her

Had a great experience at Public Storage. The staff was friendly and I received great customer service. Will certainly return and recommend to others.

Judy was great!! Helped me and did everything fast. Amazing service

I had a wonderful experience working with Frances who is pleasant and provides thorough information about the facility and services. The site is secured and well maintained.

Eva's Service was great ill really recomend it

Came to check out the pricing on boxes and storage the other day. I spoke to Frances and she was very helpful with my search. I did buy 10 boxes from her and get tape. Which she was the closet to me because I would feel safe knowing she is there and that if I had any questions she would answer them with no problem. She spent 45 minutes with me showing me what size would be good. How to stack so I save money and about how to pack everything. DId not know there was a differenace in boxes and tapes that are sold. Knows her information

Mark Morales was awesome sauce very informative and helpful! Thanks Mark moving is always stressful!

Eva M. had very excellent customer service skills. Very quick and efficient !

Eva knows echar she is doing and has well knowledge hoy rugby dice and merchindise and francés esa friendly as well

Francis and Beth were awesome.

Good experience Destiny did a great job and Frances helped her out greatly. Both have very good knowledge.

I came in to get unit because i am moving. Only need it for 30 days. Frances was very helpful with the process and made it quick and easy. She does have knowledge of what is the best size and how to stack it because i really did not believe it you fit, but it does plus some extra room. She made us laugh, telling me i had to play some stacking game more.

I needed a storage due to aparment hunting. So I did a quick google search of my area, found this location on Beaver Ruin had pretty good reviews, so I dropped by to see what my options were. Vanessa actually let me take a look at the unit that she recommended for me. She was very, very friendly & informative being this is the first time I've ever had a storage. I didn't get it then, but I came back the next day to seal the deal. This time Frances helped me. She as well was very, very friendly & informative. Both her & Vanessa have great customer service skills which really does go a long way. They both put great confidence in me getting a unit. They are both great. I conversated & joked with them both. VERY FRIENDLY. As for the facilities: I have an outside unit. it is very, very secure. You need a personal code (that they provide you with) to get into the gate AND to get out. Once, I was a little uneasy when I pulled up & the gate was wide open. Until I went in & it closed behind me. No more fears lol. I love my unit and this location. I don't even worry about my stuff, although I do stop by to check on it every now & then. Everything is EXACTLY as I left it. I HIGHLY RECOMMEND THIS PLACE. YOU WILL NOT REGRET THIS CHOICE.

Eva was awesome

Eva is doing an awesome job, she deserves a raise!!!

Great Customer service. Eva thank you for all your help.

francés and Eva have good customer service skills

They were courteous and friendly Frances and Eva help me with all my problems alright

France's and Eva has great customer service

Frances and Eva has been very helpful and great customer service

Hice un alquiler con Ms.Frances, fue muy amable y nos dio un buen trato. Nos da 50% de la renta. Me siento bien, va a alquilar.

They were really good nice people very social an really clean.I liked the way they took care of everything I needed...:)

Darlene was Polite as can be, and very helpful. She should get a raise!

Loved the service. Ms. Darlene is the best! She was extremely helpful in our move in and our move out process.

Darlene is an excellent customer service associate.,she is always polite professional and always extremely helpful..

I found the Beaver Ruin Location from a Google Search. Needing a storage space due to a quick sell, timing was of key importance! I was able to book a reservation online; within 8 minutes I was contacted by the property manager {Darlene}. Darlene was extremely professional. Earlier that week I experienced a foot injury, and Darlene not only gave me curb side service( Golf Cart) from the front office door to my storage space, but while I waited her new trainee {Elana} informed me of all of the guidelines and features i.e. grounds keeping, security, and overall process and procedures. After it was all over, I was provided with a packet of all of my contracts as well as my security code. I don't know if Public Storage needs the advertisement, but I have already recommended to 3 contacts of the professionalism and ease of use at this location. Thank you Darlene and Elana! JK Lilburn

Darlene was very helpful and concerned about her customers

Ms. Darlene was amazing, organized, & sweet. Even though I just popped up without calling like she asked she got my paperwork up and ready in a timely fashion with no problem. Glad we chose this location!

I love coming to this location darlene has excellent customer service and always greets you with a smile

StaceY provide excellent customer service !

So been coming here the past 3 years, and my experience with this public storage been wonderful, specially with miss Darlene she's wonderful very organized very respectful very jolly haven't had no issues at this location like others around the area, so remember if you want a good experience go to that location and ask for ms, Darlene. ....

I love this public storage, Darlene is a great Representative, great customer service.

I completely adore Darlene she is such a bigg help. If I ever need storage again definitely my FIRST choice.

Hello! my experience renting in public storage is spectacular from the first day. Kayle had extraordinary attention, was able to answer all my questions, was friendly and fast, within minutes I had the keys to my space. Excellent customer service: Top Nuch!

Darlene was ever good. She was ever helpful. We need more people like her . Darlene keep up the great job.

I have really enjoyed the experience and stellar customer service, I have received from this Public Storage location. The site is always clean and the customer sales rep with the "Boston accent" has always been very helpful and insightful. I highly recommend!

I love this property Darlene is wonderful the best customer service ever

DARLENE IS A JOY, SHE TAKES THE TIME TO EXPLAIN AND ADDRESS ALL YOUR CONCERNS, SHE IS PLEASANT, RESPECTABLE AND VERY PATIENCE HER CUSTOMER SERVICE IN VERY REFRESHING THANK'S DARLENE FOR BEING SUCH A NICE PERSON KEEP UP THE GOOD WORK

The customer service I have received from Darlene and the other staff members at this location is outstanding. Her attention to detail and professionalism is always on point whether one customer or 5 customers , she services us all. Also at this locale in the office and on the grounds it's very clean, ( Which is a big plus for me.) Thank you, Nereida Perez

Darlene is wonder, she takes good care of me.

Great facility, Always clean! !

Darlene is very personable, helpful , and kind! I would definitely recommend this Public Storage in Lilburn, GA.

My storage experience was excellent I would recommend this location to everyone Darlene is awesome

Its been great. Darlene has really helpful in providing excellent service during my last 3 years.i will recommend this location in the future.

Hello to ALL, I would like to tell everyone about MY experience at Public Storage (BeaverRuinSite on Hwy 29 side). When i walked in i was immediately greeted and made feel comfortable by Darlene. She was very personable AND professionable, was always smiling (making my afternoon a very pleasant one) I have a unit at a different locale but wanted to pay my bill since i was rite there at Krogers. The pymt was processed and with TOTAL professionalism and coutesy. I was very pleased with my visit, and Darlenes kindness and care kept me going ALL day long, Thank you!

Darlene has the type of personality that makes you want to come by and just say hi when your in the area. Excellent customer service!!!! As a vendor I look forward to coming in and servicing this property.

My name is Cyla Nicole. I called on yesterday and spoke with a gentleman about how the $1 promotion works. I will be using this storage place soon. Thanks for being nice sir. I appreciate it.

We have been storing our belongings at this location for over a year. Darleen and Kyle are amazing. They are very attentive to our needs and are extremely friendly. The facility is kept clean. I just wish that public storage themselves would take better care of the individual unit itself. The seal is torn and needs to be replaced. Other than that it has been a totally awesome experience to date.

I have a unit at this facility and it's always nice and clean and every month I come to pay my bill Darlene is very kind and always greet me with a smile. I recommend anyone to store at this location.

I HAVE USE A STORAGE BEFORE, BUT NOT PUBLIC BUT I AM GLAD I CALL AND I TOLD TO DARLENE SHE INVITED ME OVER TO LOOK AT PUBLIC, I CAME I LIKE WHAT PUBLIC HAD TO OFFER IT WORK OUT PERFECT FOR US LOCATION AND THE PRICE. THANKS

I never used storage before, but my experience with this location was positive due to the friendliness and helpfulness of Kyle. With a crying baby in tow, I was pleased at how quickly he got me set up and out the door, and his approachable demeanor made me feel completely comfortable with the entire process. I will use Public Storage again whenever the need arises. :D

I love this storage facility. Darlene is outstanding!! She has a warm, professional, personal and positive personality. She took the time to help me pick the best storage facility for my needs even though she knew I was looking at other options. She is the reason I chose this facility. She even called to check on how things were going as I started moving things out of my garage into the facility. Oh, and the place is extremely neat and clean. The facility looked brand new and I am a neat freak so that made it even more perfect!! I can definitely recommend this location!

What can you say about a self-storage facility? They all are pretty much the same. They’ve got individual units of varying sizes, fences, locks, access controls and tenants. Yep - so does the Public Storage facility in Lilburn, GA on Beaver Ruin Road. What other places DON’T have, even Public Storage’s own locations, is the site’s manager, Darlene. She makes the facility seem more like a neighborhood of tenants than just a self-storage place. The facility is kept clean and in good repair, and if there’s a problem, it doesn’t last long – Darlene takes care of it IMMEDIATELY! I know. I’ve been a tenant there for several years, and have a larger unit now than I started with (it happens). We have respect for her place… Seriously – during one visit, as a friend and I pulled away from my unit, I noticed in the rearview mirror that a plastic grocery bag that I had been using as a litter bag in the car had fallen out on the pavement. I mentioned it to my friend and said I was going to drive around the building to go back and pick it up. When we rounded the last corner of the building I scanned the ground for the bag. ‘Couldn’t see it. There was no wind – but the trash bag was just NOT there! Then I glanced at the far end of the building when movement caught my eye, and I saw the tail end of Darlene’s electric cart disappear around the corner. She had been on patrol, as she often is – just “making sure things are right”. That kind of care makes the tenants themselves care. Thanks Darlene, for all the waves and smiles, ”extra miles” and the great and many services you’ve supplied over the years – and thanks for the many things you've done which must surely have gone unnoticed. ‘Hope to see you again soon.

LOVE this place! Darlene has always taken the time to get to know me personally, she never gets impatient and is always willing to help in any way she can. I love how down to earth she is. It doesn't just feel like i'm going in to a business when i go there, while she does maintain a proper business demeanor, it still feels like i'm stopping in to see a friend as well. Wouldn't store my stuff anywhere else! :)

Ms. Darlene was great she assisted me with everything, tried to get me to sign up for autopay, but unfortunately I could not, but that's not a fault of her own, I just could not commit, other than that she was timely and efficient

Whenever I go to my storage unit, I am greeted with a wave and a smile! I am very pleased with the service and access to this facility. It is in my neighborhood and I can get things as needed without a long drive. This facility is well lit and this aids in security.