Public Storage Self-Storage Units at 495 Buford Dr, Lawrenceville, GA

This place is ridiculous. I won an auction unit here and went to pick it up the same day I bought it and the place was closed. Nobody answered any of my phone calls. I waited in my U-Haul for 30 minutes in case anyone showed up but no one. I even had to call corporate number so they can try and reach whoever manages at this location. Corporate returned my call and told me to come the next day since nobody was on site. I showed up next day and same issue. I ditched the unit. Very unprofessional. I will never buy here again. I will let everyone I know know about this horrible experience.

Precursor I cannot remember the names but I know their initials so bare with me. I have had storage units elsewhere and this one is by far the best. The staff is so helpful. The manager (R) has a great location! It was her day off and she still answered for the girl filling in for her (L) (she said her primary store was Duluth?) and their district manager C and another woman K, between the the 4 of them they solved my problem and absolutely made my day! They were truly helpful and L did everything she could to make my reservation go well. I feel so safe being there. Whenever I go the property is always nice and clean. I don’t have any worries at all when I go no matter what time of day it is. I have nothing but good to say about to this storage facility.

Im a business owner and like to have secuity.Some one hit my truck and witness saw who did it. They have 2 camera one way in one way out. They lied and said cant fine it on camera. Also they have homless staying in storage. I dont recommend public storage. Extra space storage is the go to

I was very disappointed with this company, rented a space on 6/30 and had to move out by 7/5, and they would not refund my money, I paid close to $200 for a parking spot for my trailer and they would only give me 10$ back.... what a joke this company is... I don't mind paying for the 5 days that I had the storage for but this is ridiculous.

Kim and Keisha did a very excellent job wit the storage unit the double K&k Way thank u so much

Rasheda is an exceptional person he customer service skills are the best and attitude is always pleasant. Very good employee.

The staff is very helpful and friendly. However, I have to give it a low rating due to the constant increase in storage fees. When asked why I have to have insurance through them I was giving different answers finally I was told you don’t have to have it through them. In two years I have paid $6078 in storage. The price continues to rise. Not sure if this is the market rate but this is in sane!

Very clean and affordable. Would recommend this to anyone.

Could have more space for the price but at least the staff are nice and Rose you are the best and I will miss you! I hope you get better soon.

McKLa was such an amazing person after going to different storages I felt very comfortable and felt that she had my interest at heart. I will recommend this place to everyone because of her excellent customer service!! Thank MckLa!

Went in to inquire about a unit and the sales person Mc’Kala helped me. She was very friendly and informative. Very sweet might I add. She showed me around and was very patient. I had a lot of questions but she answered them all and assigned me a unit!

McK'ila at the 995 Buford drive store is very pleasant, helpful, professional and courteous to us always. She always greets as we come in, listens attentively and handles our requests very professionally and in a timely manner. She likes her job and speaks very highly of the company she works for. It is very hard finding an employee like her. I wish her a successful career path with in the company. She is a gem to public storage!!! Michael

Im a repeat customer I contacted Ms. Rosemary and she told me she was out and she guided me from home and helped me by telling me how to do it on line and I was just in time they only had that one unit left. Always satisfied with this location this is my second time at 495 Buford dr. In Lawrenceville.

Always clean and safe for the most part.

Rose is awesome! Very kind and her spirit is amazing!

Rosemary helped a lot!

I came in and bought a storage unit and I had amazing help and good customer service from Ms Rosemary. Definitely appreciate the customer service !!!

Ms. Rose was Great, excellent service. I recommend this location to all who read. Keep up the great work 💪 Ms. ROSE 🌹

My experience with Rosemary helping me with getting my storage and other services was amazing I know that we are able to give 5 stars. But she deserves 15 stars for helpfulness, great attitude and personality. And it made my decision to conduct business here easier.

Everything was great

Ms.Rose was very Awesome I got

Ms. Rose was great .

Rosemary, was a great employee to work with. She is very knowledgeable.

Good experience and great help Mrs. Rosemery

I've been renting at this location for a while now and my experience to date has been nothing but GREAT.. MS Rose provides nothing but excellent customer service and really know how to WOW A PERSON. IM MOVING TO PA HOWEVER I AM KEEPING MY UNIT here in GA because service is Awesome. Thank you Public Storage

Excellent Excellent Service Highly recommend Public Storage

Ms. Rose helped me with my move in. She was extremely knowledgable and friendly. This place seems to be good so far and convenient

Rosemary gave me the BEST customer service experience, I have had in my half century of life. She is knowledgeable, professional, & above all courteous. She deserves customer service of the year award, (if you don't have this here's a virtual one for her.) Kudos to Public Storage for finding such a great staff member.

I rented a unit at Burford Dr., service was good however there was a finance issue but I did have the pleasure to speaking to the district manager, Collin, who assured me it will be taken care of. Communication goes a long way. Unit 105. Rose was very helpful for this. I paid what I owe as agreed and awaiting my second month free.

Ms. Rosemary is great. She have excellent customer service. She is truly 5stars. Highly a qualified and location is recommended.

The experience of selecting a unit and the explanation of service was prompt, polite and professional. I’m excited to use the facility.

Mrs. Rose is the bomb. She helped me out so much.

Rosemary assisted us with our new unit today, and I couldn't be more pleased with her customer service and infectiously positive attitude. Such a breath of fresh air. Would trust and recommend this facility to friends and family.

Ms. Rose was very professional knowledgeable and went above and beyond her duties to help me with a rent rate decrease. I have been renting with PS at the Jimmy Carter location since 2006 15 WHOLE YEARS AND I PRAY I DON'T HAVE TO MOVE TO SAVE SOME MONEY DURING THESE 🙏 TRYING TIMES. I HIGHLY RECOMMEND THIS LOCATION ON BUFORD DRIVE. MS. ROSE IS AWESOME. THANK YOU MS. ROSE GOD BLESS..

I did a online storage and the young lady name ms. Rose.. she called me at 930 am and checked on me and see did I need any more help with the online process and she stayed on the phone with me until I was done and I thank her very much ..

Rosemary is great. Always checking in Everytime I arrive

Ms. Rosemary provided excellent service as always. Highly recommend Public Storage.. Great Team of people helping people.

Outstanding employee service. Clean units. Easy to navigate. I was very impressed with their gate access system. Property manager is a sweetheart and very patient.

Rosemary is amazing, went above and beyond to get us the space we needed!

Rosemary was super attentive and help us with the best choice for our storage choice.

Ms Rose Awesome Grrrreat Service.. GOD BLESS!;]

Ms. Rosemary was very helpful and I'm very happy with the service that I was giving.

Ms. ROSE IS SO AWESOME.. SHE REALLY CARES ABOUT HER CUSTOMERS...SHE IS SO AMAZING 🥰🥰🥰

Rosemary is amazing! Shes always so kind, and makes renting here easy and quick!

They are soooo patient with you!!!!

Miss Rose was great. She help me a lot! Very happy for her service..

Excellent customer service Ms. Rose energy is amazing

Ms. Rose was excellent, she was great help. Very polite, very professional.

Excellent Customer service. If I could give more than five stars I would. I recommend this storage unit location. Ms. Rose helped me out a lot with getting another storage unit. She took the time to assist me with it. It was a great experience. She is so helpful its uncanny. Thanks Ms. Rose for everything. I really appreciate it. Excellent customer service. Reid made me feel like we've known each other for years even if it was my first time getting a storage unit. He gave me tips on how to care for my stuff while in storage and it was just a great experience. Thanks Reid aka Santa. I highly recommend this Public Storage location.

Rosemary and see were great with helping me at this location

Rosemary is a dream come true. She helped and educated me with excellent service. Wonderful experience and amazing personality.

Ms. Rose was an excellent service to me today. She was also fast and efficient with the help also.

Miss Rose was so helpful ❤️ she really took her time with me. So informative. Use this storage unit.

Miss rose was the best 😍

My service here was the best ever I went to 3 different storage facilities and the customer service I got here was the best. The property manage miss Rose and miss v has been so help that I decided to stay

Great customer great prices ask for me rose she was a great help

Rosa me atendió muy bien es una persona amable y atenta gracias por tener una empleada tan capacitada

Rosemary is amazing she goes way above and beyond this is the best Pubic storage location also Connor the district manager is great also!! Y’all Rock !!

Rosemary was absolutely wonderful lover her energy will recommend everyone here.

Ms. ROSE WAS AWESOME

very nice lady

This is a great facility. The manager is great

Rose is very helpful. Super convenient location and clean facility. Great job.

Ms. Rose is the manager of this facility and she is awesome. She’s been incredibly helpful with my move in and made the experience so easy! I absolutely recommend this place.

The customer service was excellent, she calmed me and assisted me when I was very upset and emotional. I would definitely recommend this property if you’re in Lawrenceville!

Wonder , fast , easy process ! Welcoming energy , gave me great information for the safety of my things! Recommend to anyone whom needs a storage fast at a great price ! Thank you Ms.Rose!!

Ms Rose is awesome

Miss rose is a very professional lady very good to get on with other people good to have her represent your company

This experience has been extremely pleasant. The young lady that took care of me was good at her job. She did an excellent job on everything that I needed her to do I would like to work with her again at any

Ms.Rose is great very friendly customer service

I highly recommend this location for your storage needs Rosemary's pretty awesome and she's nice

Ms. Rose was extremely helpful and sorted out my billing situation and everything was taken care of. I highly recommend this place and especially speak to Ms. Rose!!

Ms. Rose is Awesome, she helped me to understand how Storage works. Thanks Ms. Rose

Great customer service. Rose is an excellent help makes everything really easy for us.

Public storage is the Best. Thank you señorita Rosa

MS Rosemary was great. Nice clean property very professional and knowledgeable.

Very professional and nice. They where always there to let you know when things changed and were mrs rose was very helpful and professional when i was closing out my storage rental.

Ms. Rose was a great help while I was renting from here. I highly recommend Public Storage

After making a reservation elsewhere for trailer storage- which turned into a nightmare- we found this location. We are traveling from out of state to visit family and this last minute bid to find storage wasn’t fun. The employee at this location was professional and kind. She even stayed past closing for a bit to help us. 5 stars for customer service.

I had a fantastic experience receiving help from Ms Rose. Her superb managerial skills made the move more than pleasant. Thanks again!

Ms Rose provided me with Excellent Service she was knowledgeable and explained all details regarding my request. I definitely refer this location for your storage and vehicle parking needs. Thank you!

Rosita teva muy beien. Gracia Public Storage.

Excellent service thank you Ross

Great customer service. Loved the service and great service upfront.

My names Jeffery Douglas and I rented a storage building on Sunday 1/10 /21.It was almost time to close when I got there,and it was very nice of the lady Mrs.Rose to extend rental storage to me to put all my clothes in there after getting put out on the streets by my suppose to be wife with no where to go during this pandemic.Mrs.Rose was very helpful explain to me the rental agreement as well as allowing me the opportunity to acquire some insurance on my belongings.I am very well pleased at how Public Storage extended there services to me.It makes you feel good about spending your hard earned money and I feel like my belongings are safe and secure for the time it will housed at Public Storage.

Awesome service! Easy and Simple registration, with clear instructions. Talked us through everything and explained everything to us in a way we could understand. Even answered any questions I had. Highly recommend.

Ms Rose is awesome, she provided excellent customer service. Always a pleasure visiting her store. She’s patient and very knowledgeable. I highly recommend this location to anyone looking to store.

Excellent Review

This has to be one of the best places for storage!!! , the owner Mrs.Rose and her family are amazing and very welcoming and make you feel like family . The rates are very fair and the place is very clean. If your moving to the area id recommend storing your stuff here anyday.

Mrs. Rose is hilarious she is so sweet and so helpful I would definitely recommend this place

Rosemary was awesome!! Talking to her really made me feel a lot better dealing with what I was going through.

Good service, Ms Rose is Awesome

Miss Rose was very helpful and efficient in renting the storage space facility.

Great service!

Rose treated me great and I really enjoyed the atmosphere around her which made me chose public storage

Best customer service I’ve ever received Rosemary is an amazing person you are lucky to have her on your staff

Ms. Rosemary is the Best Customer service Ever. I recommend this location. Great Service

Ms.rose was delightful very polite amazing service.

Ms Rosemary was very professional and she really help and she deserve a raise may God bless her and I hope everything go well and she is very professional and she’s a great person and a good manager.

Rosemary was very helpful. She was very professional. Find me a good deal.

Ms. Rose was so immensely sweet and helpful. Helped my friend and me move out swiftly. What amazing service. Will definitely come back!

Mrs.Rose was so helpful in helping my move out process on short notice.The units are clean and in a good area and the staff is always great with costumer service. They really look out for you here.

The property manager Rosemary was the nicest and most helpful manager I've ever met, and she was so knowledgeable about her job, public storage she is definitely a keeper

Rosemary was a delight! She was very helpful and very patient with me!

I loved the very friendly service..

Great custom service

Ms. Rose was simply amazing. She made sure everything was quick and painless. I would definitely recommend everyone coming to this location. 🤩🤩🤩

Great

Mrs. Rose is absolutely great. She was very helpful and informative in helping me with selection. Thanks so much

Hi my name is Reggie Carrington at storage unit 223 miss rose on-site was very helpful to me on my transfer from one unit to another unit Mrs Rose was very knowledgeable thank you so much help me miss rose

Mrs.Rose so nice and very helpful she helps us with various things y'all lucky to have her work for public storage

I met the awesome ms. Rose what a wonderful lady

Ms Rosemary is awesome she have helped me through trying times and walked me through during this crisis

Rosemary is a great, friendly people person and made the experience quick and easy! I look forward to seeing her often

Great customer service!

Mrs. Rosemary was very helpful in getting my belongings stored quickly even though it was closing time and safely.

Best experian with rosemary

Good experience had to change unit because of money

I'm really happy with the location and the staff, they were professional, kind and helpful, I enjoyed talking with them I realize you can learn something new every day.

Very nice place rosemary was helpful and im very happy with my unit 😊😊😊

Awesome Rental Experience clean rental unit. Outstanding Customer Service from Ms. Rosemary glad we chose this Location.

Store is very clean customer service A+ . Recommend this location to anyon. Thank you Ms. Rosemary

Ms. Rosemary was the best. Excellent customer service.

Ms. Rosemary is an Angel! She explained everything from start to finish! She is a joy and a sweetheart! I am very grateful for her!

Ms. Rose is absolutely amazing! She was so helpful and knowledgeable about everything. She was kind and friendly and most of all professional! She made sure I had a great experience!

Ms Rose Great Morning service. Fast and polite.. Rent at Public Storage Buford Dr Lawrenceville

Ms. Rosemary is the best!!! She helped me out with my storage situation during Covid. It was really bad but she was willing to work with me to make a plan. It was easy to stick to and achieve. I did have to move out because I found a place. But I recommend any to go there while she's there!

Ms.rose great service

This location is great an Rosemary's was great very friendly she awesome

Great service by Mrs rose Quick and efficient

I visited Public Storage yesterday as I am considering renting a unit. Ms Rosemery was very personable and professional. She took the time to answer all my questions and was extremely helpful. Customer service at this location is A+++.

Great service !!!

Rose was very hope and experience was very therapeutic ❤

I visited this property located at 495 Buford Drive to pay for a unit that I moved from in Indiana back on Aug 7, 2020 however there was miscommunication between me and the manager and I. I left the lock on the unit did not know to remove it. Ms Rosemary was a blessing, she had me complete a Lock Cut Request form scanned my ID and the form for the manager where Im storing and scheduled my move out fir me. She even went as far as contacting the out of state property to confirm receipt of this request. I recommend this PS location SHE CARE ABOUT CUSTOMERS. Thank you, Ms. Rose for being my shining star on this rainy day.

The associates Shanequa and Sharonda were both very friendly and helpful each time I visited this location and needed assistance. Ms. Rose the property manager has also gone above and beyond for me in assisting me with my unit during this difficult time.

The property manager Ms. Rose and employees have been a joy to work with. On various occasions, they have assisted me and made the stressful moving process a joy! I recommend this location!

Ms.Rose was amazing. She helped us with our unit and transferring to new one.

I like her

This is Mr Johnson . My phone is not working so im making a review on hers. Ms Rose was extremely helpful. Very resourceful and polite. Very patient and caring

Ms. Rose was professional and pleasant. She offered me Ins and damp check. The property was clean and safe cameras are visable. I recommend this location to anyone who wants to experience excellent customer service. Thank you Ms. 🌹. God Bless You.

Rose was very helpful and polite, the office was super clean, I would recommend this public storage to all my friends and family members

My experience has been seamless from beginning to end. Rosemary was such a joy to speak with, she made sure to have all my questions and concerns answered promptly. I was able to reserve and complete my entire rental agreement from my phone due to the fact that I am driving from New York and I would miss the office hours. Thank you again Rose!

Oh my God I didn't this was going to be like this ms.rosemary was amazing. She made you feel welcome, wanted, and appreciated she is the best you guys need more of her. Thank you rose

Tara Oliver was awesome. Very thorough and efficient.

Tara Oliver was very helpful, got me in and out thank you 💙

All I wanted was quick n easy. Lisa was waiting for me, had my lock ready, I was in & out! THANK YOU!!!

Tara was extremely helpful and made the process extremely quick but informative. She made me feel like I was choosing the right storage unit and was very knowledgeable. Would definitely recommend this location to anyone looking to store items for a great price !!

If you’re in need of a storage unit, definitely consider this Public Storage location. The customer service here is awesome. I had the pleasure of speaking with Lisa today, who went out of her way to answer all of my questions and was very knowledgeable and informative. She truly helped me out and made my day!!

Customer service was good was polite and knowledgeable and worked to assist me in my storage needs GREAT JOB TARA O.

I was well served. Thanks

Tara was a tremendous help and very resourceful with knowledge. She explained things for me to easily understand and made sure that I was satisfied the space and price which was great.

Lisa was fast , friendly , & very helpful! She accommodated my request on such short notice and was very sweet & informative asking & answering questions throughout the process.

Tara did a great job and made it simple and easy for me thank you

Fast and easy! Tara was nice and sweet and very professional! Thank you

Came in today to get a rental and Lance was great. Courteous and knowledgeable and did a great job. Definitely recommend this place!

Lance was super kind and helpful! Been moving from North Carolina for 2 days and he made the moving in process extremely fast and easy for us!

Sharonna had excellent customer service and gave me great information about the storage pods.

Lance was straight to the point I was in and out within 10 minutes and very professional and clear and what I needed left to get my storage secured.

I have had many storage units, but never one like this to where you’re charged for an entire month of rent when you move out on the 7th of the month! Straight robbery, just ridiculous! No prorate whatsoever!

Tara provided great customer. I will recommend this location to my family and friends. She was really nice. Give me all the information I needed. I felt like a valued customer. She is awesome at her job.

Tara the manager was so professional AND very friendly!!

Very clean

thanks Shanequa !! You’re very helpful .

Shanequa is amazing. The property is always so clean and she is so informative when I come into the property.

Shanequa was extremely helpful in helping me with my storage needs. Very professional and knowledgeable which made it very easy for me to decide what was best. Awesome Job👍

The service of Public Storage not very good sign on the door says they open at 9:30 there is no one there until 11 just seemed a little sketchy

Came to this location to purchase some boxes with my dad . Shanequa was so helpful . She new exactly what she was talking about and instead of us buying a bunch of boxes that made no sense , lol she directed us to the quick packs and the moving packs . Those were very helpful . Thanks Shanequa . Your patience was everything .

Forever thankful for you Shanequa . Because of you , our move in was super smooth . Super easy . Thanks public storage .

Great experience

On 11/24/2019 Shanequa represented the company well. Very professional and knowledgeable about the business. Introduced a great insurance plan and sold me Box kit. It was just what I need. Thank you,

One of the best customer service experience i have had. Shanequa answered all my questions and made sure i was well taken care of. I would recommend anyone who is looking for a storage unit that is in the area to consider this one because their pricing and everything is A1. Thanks to Shanequa and her great customer service. It was greatly appreciated

Shanequa was very helpful and always had a smile on her face bringing good energy into the store. I give shanequa 100star she is awesome. I appreciate her patience.

Excellent customer service

Great staff. Very friendly and helpful. Fast efficient service. Ask for Ashliee. She was super!

Thanks Shanequa for the help with moving things out my husband and I unit . You’re really awesome . Great job Public Storage .

Ashliee was working the desk and she was super helpful and went over and beyond to help me resolve my needs for a storage. She is a great help and would recommend this place to others. Thanks

Needed to update my information, so I stopped in ... Ashliee was very helpful and knowledgeable !! She was pleasant and quick to assist me ... It didn't take long, I was in and out !! Great customer service and super friendly !!! Wonderful asset to your company !!! Well done !!!

Ashliee was a tremendous help and covered all bases professionally.

Very knowledgeable on there job, and good customer service. Thank you Ashlee and Shanequa for helping me get my unit today.

I have another unit here and riverside. All I can say is WOW!! Very good customer service from the property manager, she is amazing and she has a lot of energy and answered all my questions with no problem. Also explained everything to me and I do appreciate everything she has done. I would recommend everyone to a public storage near them this is an amazing company. 5 STARS!!

Shanequa was so professional from the time i came through the door to end of my appointment.Great customer service which is very rare today.Great job!

Ech....

We rented a unit to store family items on a cross-state move. The check-in was great, the price was great (we used the web promo), the unit was quite functional and nice (including ability to park right beside the unit to move items in/out), and check-out was great. In particular, Shanequa was a joy to work with and very helpful along the way. I'm a happy customer.

Bernadette is awesome and she helped me find the best deal for the amount of space I needed!

When you call there they don't answer the phone.... leave a message they don't return your call .... tried for 3 days to pay online didn't work ..... called their Tech Dept ... they couldn't fix it... paid Tech with Credit card over phone.. Charged me $20.00 late fee ... There's no gutters on buildings there, so rain splashes in door of unit getting floor wet because rain just rolls off roof .... Woman running office was nasty.... I called there 1-800 customer service number to make payment and they charged me a $20.00 late fee & another $10.00 to pay the automated answering on there 1-800 # with Credit card. Company is a Ripoff

How far in advance would you need to reserve a place with you in a climate control for lets say 3 bedroom house or less? I live in Gainesville off Browns bridge Rd what would be the closet facility to me to be moving to The Orchards at Park Ridge

Kyle and shanequa are the best duo in public storage !

Kyle and shaniqua are the best ! . They both helped me out greatly. Shaniqua set up the time and date for my appointment in a professional manner and I did the paperwork with Kyle. Each one explained the contract and how the property works in great detail. Highly recommend!!!

Very straight forward and to the point, in and out without any issues and a brand new unit to boot. Shanequa on deck with her down to earth, easy to understand breakdown made the process even more streamlined. An overall pleasant experience, recommended! Her manager should reward her hard work! 💯💪🏾

Shanequa is the best!

Shawn was great. She has great customer service.

Kyle is great!

Sandra was a great help explaining about the monthly auctions. She's really polite and nice spirited. Thank you for the information.

I can't say enough good things about Sandra at this facility. She took a situation that could have caused a huge issue for my family and went the extra mile to make sure our needs were met. Much gratitude and thanks to her!

Need a storage for a few months, and this location is very convenient. Relief manager Gina was very helpful and courteous. Thank you for a pleasant experience!!!

Sales representative Gina was very helpful to us getting the best storage package.

Brittany helped us a few times today and she was very polite and professional. She answered all of our questions and gave a thorough explanation of the process.

Devin Rivers was very professional and was sweet. She showed me my unit that was clean and made sure i knew everything I needed to know about my rental unit paper work and when and how to get in to my unit.

Dey held onto my stuff as long as I asked. Cant complain!

Kyle is awesome! I went to inquire about future storage I'll be needing at end of month. He answered all my questions and was very informative out of the three places I visited this is where I will definitely store at the end of August.

Ebony was a great help! She showed great customer service & I wish I could see her every time I come into public storage ! Thanks Ebony!

Thank you Devin for your wonderful customer service!

Kyle had great customer service he made me feel comfortable and made a stressful process easy for me.

I was deciding whether or not to use public storage or uhaul. I went to public storage and Kyle helped me pick out a great plan. He is precise and took his time and listened to what I preferred. I recommended public storage to my friends and family. Go visit Kyle!!!

Kyle did amazing. He was so professional and very informative . Highly recommend !

Kyle was the best customer service rep I have ever delt with . He’s so kind and friendly and very knowledgeable about what products I needed. Thanks Kyle for all your help .

Kyle was amazing def deserves a raise for all his hard work

Kyle is great property mananager. He is great at communcating and has great customer service!

I have been a. Customer at this location for over a year. Kyle has always been able to help me problems I experienced due to updating the system. Thank You so much. He's a very pleasant and knowledgeable person.

I rented here recently and was impressed with customer service. Kyle is super outgoing and kind. I would recomend this location

I am amazed at the attention to detail I received when I was inquiring about this facility by Mr. Mulkey. He was professional and left me with peace of mind that my personal items would be safe there. I plan to choose this place of business for my upcoming storage needs. Well done sir!

I rented at this location about two months ago and I have to say I was very impressed with the quality of service I received from Kyle. Every time I go in to pay he always asks if I had a chance to give him a review yet. I'm finally doing it!!! He made my decision to rent there easy versus a competitor when he went above and beyond to find me a good unit, good location, and at a rate I could afford. He is awesome, thank you Kyle for all your help.

My customer service has been great and honestly Kyle has been fantastic he was great.

Kyle is just awesome!!

Kyle was pretty amazing

Kyle was very helpful. He is knowledgeable of his job and has excellent customer service. Thanks Kyle for your help.

Went to property to make a payment for my mother's storage space and the lady Shannon was very nice and helpful.It was a pleasure talking with her

Shannon provided excellent proffessional service.

Great customer service! Shannon was very helpful. Kind, polite, patient, and courteous.

Outstanding customer service. Will definitely recommend to friends and family.

My experience at this location was the best. I really would like to take a few minutes to write a review on the gentleman Kyle. Kyle is a very helpful Employee That has a lot of respect and care for the customers like me. Kyle answered every question and helped me with all my needs with out a hesitation or question. I strongly would recommend my friends and family to go to this location where I know they will be helped and cared for by Kyle. Thank you kyle for being a great employee at public storage.

Awesome service, Kyle was alot of help. Highly recommended!

Julie helped me while I was setting up my storage space and she went above and beyond what she had to do. Very nice and helpful, would definitely recommend to anyone looking for storage space.

Kyle Mulkey has outstanding customer service and thankful for his attention to detail. If it wasn't for him I'd be lost. Thanks a lot to your best employee kyle Mulkey! Keep up the great work!

last week I was in search of a storage unit. I went into Public Storage to get information on prices and unit sizes. Kyle was an amazing help and answered every question I had. Highly recommend Public Storage!

I came in yesterday to look at units and prices and I was helped by Kyle. He was very informative and had wonderful customer service. He showed me everything I need to know for my upcoming move. Thank you Kyle!!

Kyle was great. He answered all of my questions and was very helpful. I will refer this location to others. Thanks!

Came to this location with a few questions about storing items. Ms.Amber was extremely helpful and very kind. She answered all of my questions and gave great customer service. When I'm ready to make the purchase I'll come back to see her for sure!

I recently went in asking about getting a unit and spoke with Kyle. He's definitely easy to work with and answered any and all questions that I had. I would recommend to all of my friends looking for a storage unit!

This company is pure garbage. After you are all moved in they will change your monthly plan and incease your rate. Nit by a little either mind you. Want to know the reason the District Manager Curtis Heinz says why? Because we can. Yes. I will be removing my belongings ASAP and never using this company again. What awful customer service!

Charlie was very professional and helped me save time and money

This place would be NOTHING without Charlie! He is the most caring, compassionate person you could ever meet. He makes sure you get whatever you need and makes your stay very pleasant. If Charlie was not there, I would take my business elsewhere.

BEST PLACE AROUND TO RENT PUBLIC STORAGE IS BY FAR THE BEST AND CHARLIE IS A SUPER NICE GUY DOES EVERTHING HE CAN TO HELP YOU

I work for American Homes 4 Rent and we have a national account with public storage, they have the best customer service and quality. Charlie is an outstanding employee whenever I lost my trailer keys he found them and made sure they were returned to me.

Always very friendly and helpful

Friendly, good service and very helpful.

This place is very friendly and will work other you on getting what you need. When I'm back in town. They will get my business. I would recommend this storage place.

Very corteous manager. He got me going in a timely manner.

Charlie is a great, kind, caring person! He went above and beyond for my situation! I'm recommending to my friends, family, & anyone I come in contact with about this establishment! Outstanding customer service! Thank uuu!

Excellent Service From My Best Buds Charlie And Steven! P.S. "Even When The Power Was Out.

Good and professional work thanks Charlie

Excellent service mr. Charley is fantastic to work with and very helpful. Friendly and awesome service!

CHARLIE IS THE BEST, KNOWS HIS BUSINESS WOULD RECOMMEND TO FAMILY AND FRIENDS

We had a online reservation. Showed up for check in on moving day. Got turn away because our reservation "expired". Were told to come back the next day and they will honor the price that we reserved, but they increased the price by $35 a month. How is that honoring the price. Try to reason with them and they could careless. We took our business right up the road to Extra Space. They have cheaper larger units anyways. Don't understand why we got turn away in the first place when we showed up on moving day! I am glad we decided to check in before showing up with the big moving truck.

Thorough and Thoughtful staff. Clean facilities

This was a new experience for me... to obtain a storage unit. Charlie made it quick and painless! Very professional and personable. Very clean facility. I would highly recommend this establishment!

The gentleman Charlie was a very helpful persons and courteous he took his time showed me around and explained everything to me in detail I would definitely recommend Public Storage facilitating on Buford Drive in Lawrenceville Georgia they have every kind courteous and helpful and Charlie's number one

I highly recommend Public Storage. The customer service provided by Mr. Charlie was amazing. He was helpful in getting a storage space at an affordable price. He provided me with all the information I needed and made it easy to feel comfortable storing my itens with him. Definitely a great experience!

Would highly recommend this storage location to anyone! Not only the location, maintenance and security is great, but the customer service that Mr. Charlie has provided to me and my family that I keep recommending has been the absolute best! Very attentive to your needs as well as describing everything into detail about the current promotions and your storage. Once again, thank you very much Charlie!

CHARLIE IS A PRO, KNOWS WHAT HE IS DOING, FACILITIY IS CLEAN AND SECURE

Charlie is the best, really helped us out of a jam

Great people

Charlie was the best... nice. I highly recommend going there. He takes great care of you!!

I actually have a unit in Odenton Md Sue here at the burford dr Lawrenceville location is great.. Made my visit the best i have experience with. Public storage.

I needed a storage unit at last minute. I came in this morning and Charlie was the most helpful representative I have encountered in a while. He was able to give me all the information needed for obtaining one of their rental units and even remembered my husband from last year! I would highly recommend using their facility for storage purposes!

Very good service from charlie.

CHARLIE IS THE BEST, GREAT SERVICE REALLY KNOWS HIS BUSINESS

The property manager was very nice and helpful. He was very thorough and make sure I liked the storage unit before I sign any paperwork. He did not pressure me in the least.

Kisha was very efficient in getting me in and out in a timely manner. She was very knowledgable, friendly but very professional. The storage space was sufficient for all of my belongings and the price was very reasonable. Would definitely recommend this place!

Reid was very helpful and expeditious and made the experience very easy at a difficult time

Charlie was very friendly and very helpful! He explained everything thoroughly as far as the paperwork and security on site. I highly recommend this location if you are looking for storage.

Excellent customer service! Had a really good experience.

Mr.Charlie was a very kind and informative person who listened to me. He gave me a tour of the property and showed me how to properly lock the unit that I was renting. He also was pretty quick with the paperwork, also explaining the reasons for the documents.

Santa makes magic happen. Christmas in May!

Reid AKA St Nick is a top notch guy. Got me the perfect unit and his pleasant attitude made the experience that much more enjoyable

Excellent customer service. He is a great gentleman. Very knowledgeable and patient. He deserves a raise. Great employee choice Publix Storage.

Reid aka Santa was great and gave all the information we needed

Santa Claus was awesome! Great personality! Thanks Reid aka Santa Claus....

Mr. Santa Claus thanks, this was the best customer service I have received in a long time. Great work Thanks a bunch, see you this Christmas.

Jolly Ol' Saint Nick honestly is nice! He was extremely nice and helpful. Made me feel at home and that's a pretty good feeling since my things will be locked behind his office. My only suggestions for the company is to have some type of light music playing in the office while waiting. It tunes you out of other clients conversations around you. Also I was very disappointed that the gate closed at 9PM!!! I was so upset when I arrived after 9pm and it was closed. I had to pay extra for my U-haul truck to wait for the next day the storage to be open. Reevaluate your policy Public Storage but keep the great service!

Mr. Charlie was so sweet and helpful made everything so much easier. Showed me around and told me and showed me that my things would be very safe!

Clean facility. Helpful.

Santa was a great help...very knowledgeable & took great care of our storage questions

Reid aka Santa Claus- very helpful, friendly and professional individual. This is my first time using a storage service. I was able to get the correct storage size for all my items. Much Appreciated. Thanks Reid!!!

Santa never lies!!! 🤗

Chsrlie is the best, very professionsl, great facility

Greate customers service!! Santa never lies!!

I have had a storage at this location for some time and the staff here have been nothing but superb! Charlie and Reid go out of their way to help. They are simply amazing! I truly do not know where I would be without them! I have dealt with other Public Storage locations, but the customer service here surpasses them all!

Great customer service. Helpful people . Help me find the right size unit that fits my needs. Thanks Reid for your time and help.

Reid has great customer service, he's great!

Great customer service, most helpful emplyees!! Great full and would recommend anytime.

Nice and helpful! Old school business ethic where the customer is thanked and appreciated.

I went in to get a storage unit Reid Conway was very professional and was very willing to answer all my questions. He displayed a constant smile and was very courteous!

These guys are total crooks.... Classic bait and switch... I reserved a unit a week ahead of time. I received a phone call to confirm then 3 emails and a text message. When i show up on friday at my prearranged time, magically my reservation had been cancelled... No explanation or courtesy call given as to how or why, yet i still have a load of my stuff in a truck to store.... They wanted me to pay 125$ per month after i was promised 34$... Knowing i had no where else to go....both the property manager and the district manager are completely incompetent. I would never do business with a business with this kind of customer communication and service. I imagine they will do or say anything to bait you into doing business with this disreputable company

I rented a space to store our camper from Public Storage on Buford Drive in Lawrenceville, GA. Charlie and Reid were great and very helpful and friendly to me during the short period of time we rented a space. We found an RV Storage facility about 12 miles from where we go camping in North Georgia and are going to use them because of the convenience of the location and the short distance to pull the camper. That is the only reason we will no longer be renting from the Public Storage facility in Lawrenceville because the monthly rent is very reasonable (about $50 per month cheaper than the majority of the storage facilities in the same area) and the service that Charlie and Reid gave us was excellent.

Mr. Reid was very welcoming and pleasant to work with. He answered all questions before I could even ask.

Thank

Good Morning All, Just wanted to take a second to thank Reid Aka Santa Claus. He was a great help, not to mention a great since of humor. As you kmow moving can be very fraustating and I was a little annoyed by the time I walked in because they had called me so many times to make sure I wanted the unit. Once i was there he explained the reason for the call and even when I did not answer he went above and beyond to make sure the unit was availble for me. I can always appreciate great customer service. Job well done thanks again

The only thing good about the place was it stored some stuff while me and my wife were in the process of buying a house. There is never anyone working had to wait 30 mins all 3 times we needed help from someone(to rent the building, to pick up the lock and keys, and to turn in the lock and keys). After 3 weeks (we rented the unit for a month) they called my wife claiming we needed to pay for the rest of the month even though we didn't go over our original lease and to top everything off we couldn't store a lot of our things in the building because it leaked and smelled like mildew so we ended up store furniture, paintings, etc in my mother in laws basement

The staff has always been extremely helpful. Reid on several occasions went above and beyond my expectations.

Reid was very helpful closing out my storage. He's a very pleasant man. Charlie also helped with setting up my account and my monthly payments. I wouldn't deal with anyone else but these two wonderful men.

I definately found it easy to rent an space at this facility. Mr Charlie is the easiest nicest person to get help from. His smile speaks by itself.

Charlie Reid was awesome informative and down right friendly. Thanks

Customer service is excellent. I booked the unit online. Within 30 minutes, Reid called to confirm and see if I had questions. He was very helpful. I told him I would be by today to see the unit and finalize the rental. He told me Jasmine would be there. She was very courteous, friendly, professional, etc. She was busy with other customers via phone and in person while I was there, but she maintained her professional attitude and handled it with ease. I am a repeat Public Storage customer as well, but this is my first experience with this particular location. Very pleased with their customer service.

Mr. Reid is the best... I love his customer service.

Charlie Reid was very helpful and courteous! What an exceptional employee! He went out of his way to make sure we were able to get to our storage unit and get moved in with no problems! He even called to welcome us again a week later! Very impressed with him and this business! Thanks, Kelley

Great property and Reid wad really helpful

Reid Charlie was awesome. He was really helpful and I'm so grateful for his help. Great Company!!!

Charlie was very helpful and VERY PROFESSIONAL....THANKS...!!!

As an employee and tenant of 28158 I wish to thank Charlie for assisting with great customer service and getting my rental done quickly.

Bought moving supplies and they were extremely helpful. Great customer service!!

Just rented location is clean and safe Charlie is Awsome

Mr.reid gave me great service!!!! explained everything to me and helped me find a storage that i needed. Thanks for the amazing service!!!

I received a great deal from Public Storage! The $1 for 1st month's rent was right on time. The service professionals were courteous and friendly, location was convenient, and the facility felt secure, private, and accessible. The reminder calls I received about my bill were also helpful and not harassing. If I need to rent storage space again, Public Storage will be the first company I think of.

I've had my things there while I was overseas and Charlie and the staff there never let me down. He always notified me of any issues and handled everything very professionally. The best place for my things!

I have been a customer for several years now, I have found that the staff makes this a unique place , especially Charlie , he is a valuable assest to this company , not just friendly service but he cares about you as a person , always helpful in any way he can Because of this kind of service i would reccomend others to enjoy this service when needed.

I'm a repeated customer at public storage they are always my first choice. I have had the most comfortable and secure experience with public storage especially at the Buford drive location in Lawrenceville Ga. It's very clean, well kept, professional staff with the best property manager "Charlie. Mr Charlie is very pleasant, professional, knowledgeable and extremely helpful. He builds great customer relationships with customers. I would highly recommend this location to all my friends and family. Thank you Mr Charlie and your wonderful staff.

This is by far the best place ever to store anything you have at.the Manager is awsom.Charlie exsplain everything down the smallest detail leaving nothing out making it real easy to understand.always greeted with a smile and honest people.keep up the great work..Its rare to find this Type of customer service These days.this Public storage is a class act.

great help in a bind, professional and courteous service.

Good customer service is very rare these days, but the manager goes out of his way to please his customers. I look forward to visiting each month to pay my bill because I know I will be treated like royalty. Mrs. Brown

Charlie and the staff at this location are the best! They're very professional and concerned about their tenants. I would recommend this location to anyone in need of safe and secure storage.

I've been a customer for almost 4 years and it has been a great experience. I almost always come in person to make my payment, so I'm familiar with the people working there. The few times I've needed assistance with an issue, it's been taken care of promptly. Charlie has been great. He's helpful, cheerful, professional and gets things resolved in a timely manner. Thanks to everyone at this location! I would recommend this location to anyone and because of my positive experience and I would generally recommend Public Storage to anyone who was not near this location. The employees here are a good reflection on the entire company.

Charlie was GREAT so professional and knows what's he doing Facility was very clean and neat

Charlie gave me the best service! Would definitely recommend my family and friends if they're in need of renting a storage space. Property was very clean!

Recently I contact several storage facilities regarding a possible future move. After speaking with numerous storage facilities I contacted Public Storage and spoke with Charlie Mason, Charlie was so helpful and informational that I would never consider using a Competitor in this area. The customer service exceeded my expectations and I highly recommend Public Storage in Lawrenceville, ask for Charlie Mason, I guarantee you will not be disappointed.

Charlie was very helpful. I will certainly be back.

Charlie and Steen are very helpful and friendly. They made our first time rental experience great! Thank you.

Charlie is a great asset to the company! Super friendly person and very helpful!

Charlie was very knowledgable & extremely helpful. Also very nice. Will reccomend!

Charlie at public storage was so helpful and very friendly,he made my experience a stress free one.Even though it was last minute on my part to find a good location,I am very pleased to have chosen this one.I would recommend anyone to come to this location.Thanks charlie once again for all your help.

Charlie was so helpful and wonderful to work with!

This is the best storage facility ever, Charlie is Great

Great person to deal with. Made me feel safe about my personal belongs being stored with them

This facility is clean and very well maintained and Charlie was very friendly and helpful. I would definitely recommend Public Storage to my family and friends.

We love dealing with this location, always so clean and the staff is very helpful and friendly.

Charlie at Public Storage has always been courteous and very helpful when I have had a need relating to my storage unit in the years I have leased from Public Storage. There have been a handful of managers through the years at this location and Charlie,by for, has been the best . He is a huge asset to Public Storage and if the world had more like him it would almost be heaven . Thanks Charlie , I always give recognition where recognition is deserved . Great Job. Corey

thank you

Quanyse was very respectful woman and very loving and caring and when I came to her in tears about loosing my stuff she help me out on getting back together. Thank you public storage bc this woman was very helpful to me and I'm sure to your company. Quanyse thank you again for your help today. ****

quanyse and rondey are awesome! q

Quanyse and Rodney are the people to talk to if you need anything, they're great!

Quanyse and rondney were great. Fast service. Very nice

Rodney was very informative, thorough and helpful. Had an issue and he worked it out very professionally. Tough to find people who really care about resolving issues these days. Kodos to Rodney.

Very helpful. Manager even let me use his smartphone. I would highly recommend to anyone seeking storage facility. Frank Stephenson

I feel as if Charlie and I are old friends he is a pleasure to see whenever I visit my storage unit at times when I pass by I'll even stop to say hello for the uplifting he gives.