Public Storage Self-Storage Units at 10860 State Bridge Road, Johns Creek, GA

I recently had a highly frustrating experience with Public Storage. The online reservation system directed me to visit the State Bridge location for payment. On arrival, I was greeted by just a kiosk with a virtual assistant who informed me that they couldn't assist and that I needed to go to the Medlock Bridge location where a manager would be present. Upon reaching the Medlock Bridge location, there was no sign of any manager. After a call to the office number, I found out that the manager was at another location and would only be available around 4:30. I made my way back to the Medlock Bridge location later on and finally got my storage unit sorted. However, the inconvenience didn't stop there. After receiving my storage unit number, I found a lock on the unit! Multiple calls to the office and the 1-800 number went unanswered. I even tried their online chat, only to be told they couldn’t help and I'd need to contact the property manager. The following day, I called the office again. The manager simply said he'd check the unit close to closing time. It's absolutely infuriating. I paid for a service I can't utilize, and there's been no offer to compensate for the time and money wasted. I expected much better service from a reputed company like Public Storage. Would not recommend based on my experience.

Robert is the best! He was so helpful and kind and even went and found us a cart!! Marge was very helpful in helping us get a new unit! Thank guys!!!

Good location. Doesn’t have a person there just an automated system which I loved.

Great system… Robert was excellent!!

I have rented multiple units for years. It’s all feels like a bait and switch. They get you in then continue to raise rents. They used to raise rent $30 or $40 a month but now they’re so bold they just raised rent on one unit by $130 a month to $456. Ridiculous! This is more than retail rent. Be very careful when you rent from them. Be ready to move out when they increase your rent from $176 to $456 a month.

So disappointed:( Storage went up $44 dollars/mo., ridiculous ( hike in fees regularly since public storage took over this location). Yes, if you like storage increases. Yes if you're looking for a storage space where the manager does Not return calls or emails,nor respones even when one goes through customer service to reach him. Yes , if passcode to get in the door is changed without and email or letter notification and you arrive without access ,have to wait until office opens to get access (new code).

Victor’s customer service is top notch. It’s so rare to run into such a friendly helpful person. Please get more people like him. I’m Recommending this location to friends and family

Look service is good honesty, but charges are ridiculously high, even for long term costumer, they been increasing the charges for two storages that been using for years every 3 months from $25 to $40 and they have offers for the same storages for $100 PLUS LESS, THATS JUST a horrible company.!!

Everything you need for your storage needs available with virtual booking. This location has a nice interior setup where you can pull your truck or car into a covered garage spot and back in right to the door to the storage unit.

Just walk in and greatet with smile Victor is very professional I told him I need help just moving my mother boxes to small unit and he was so fast and helpful found me unit ..and next step we did go see the unit and here we are I got it .. Amzing customer service Victor knows his job I wish everyone was friendly and amzing like him .. Thank you Victor to help me today

Victor was AMAZING!!! Customer service was A1!!! He was very nice and knowledgeable. He helped me get the storage unit I needed fast. Love this place!

All-around excellent service. Victor was such a help, and I was pleasantly surprised by how quickly we could sign up and gain access to the unit. Access is controlled, so we knew our belongings were secure. Highly recommend!

I highly recommend this property for your storage facility and moving box needs. Victor the Property Manager is incredibly helpful by assisting you find exactly what you need. Excellent customer service! I would give more stars if I could.

I've been a customer of this Public Storage location for over 5 years now. This location is conveniently accessible and clean. Victor at the front office is extremely helpful and knowledgeable. Go see Victor for your storage needs. I highly recommend this location to anyone.

Victor was very helpful, and went above and beyond to help... Very clean storage facility.

Very clean Public Storage. Staff professional, helpful and friendly. When need storage again, I will return.

Victor is outstanding with customer service and taking care of this property. He actually takes the time to know his clients and offers assistance in any way he can. I trust his property completely and highly recommend it!

I have had a storage unit here for several months now. Victor the manager is really great to work with! He is always helpful and very easy to talk to. The facility itself is pretty good but there are some frustrating issues right now. There is only one flatbed cart for the entire lower level of the climate controlled building. Victor has been trying to get new ones, but unfortunately corporate won't send him any. The door lock to the building nearest my unit does not appear to be working anymore so I have to go to another entry and open it from the inside. I've had some trouble with the entry gate when using the app as well. If those minor items would be resolved, I will change the rating to 5 stars. Update: Shortly after I posted my review, Victor called me to say that he has someone coming out to fix the door locks, so I updated to 5 stars.

Victor was very helpful and very knowledgeable. Thanks Victor, I really appreciate all the help.

Victor made my a stressful cross country move less stressful. Great location which makes it easy to get in and out. I would recommend this location to anyone looking for a self storage location.

Victor has been amazing! The whole process was seamless and so simple. Such a great experience!

Victor provided excellent service! Very experienced in storage business. Highly recommended

My experience from this location could not have been better. My wife called the facility a few weeks before we relocated to the area and spoke to Victor the property manager. He could not have been any nicer or more helpful. He helped us reserve a unit, and since we were unsure how much space we would actually need, he held an additional unit “just in case” we needed it. On “move in day”, he was there and went out of his way to help out if we needed. At this time, we only took one unit. A week later, we decided that we would need more space and called Victor to rent another. Once again, his customer service was outstanding as he found a unit that would be available in a week. He then referred me to someone that could help us move items from our packed unit, to a new unit. The person he referred was outstanding and provided the same level of of outstanding service that Victor did. It was simply a great experience all around. I’ve been back to the units several times since I rented them back in July, and Victor always remembers my name, asks about my son, and offers his help. I could not be happier with this location or Victor…both are highly recommended!

We had a great experience! Victor was extremely helpful and made the “moving” ordeal less stressful. I recommend it highly.

Victor the manager helped me and was very cooperative!

I was very please with Victor when I spoke with him about my storage, he was very helpful to me.

Victor was really easy going and yet very knowledgeable about the property. He offered us suggestions to help us in our decision about which size unit to rent. Victor is a real asset to your company.

Nina Jackson Design in a full-service design firm in Johns Creek GA. I rely on storage facilities to secure my clients furnishings until their install date. I contacted the public storage property manager Victor with an issue with my previous rented storage. He immediately resolved my issue, followed through with a solution, and met my business needs with a new storage locker. He was very professional, knowledgeable, and customer-driven. I visited many storages before choosing Punlic Storage Johns Creek and by far this one is the best. If you want to be confident that your valuables will be secure, be able to visit your storage in safe surroundings, and be in a clean environment, Public Storage Johns Creek is the best choice.

This is my first time using Public Storage, and I had some challenges due to an interaction with a manager from another store. However, Victor listened to my concerns and saved the day! He is courteous, knowledgeable, goes above and beyond to rectify any situation/make things right. Because of my positive experiences with Victor, I rented a unit for a second time at Public Storage, and will definitely recommend him to friends. If you plan to rent at this location, wait for Victor to help you!

Victor was extremely helpful in my last minute needs for a unit, I appreciate him for his time and patience! Thanks Victor for making a stressful situation a little bit easier!

Victor (property manager) is fantastic! He is very personable and takes care of you. He knew I needed an oversized door and let me know when a unit was available. Since then he has been great with customer service when I am entering/exiting the unit.

Lisa, was very knowledgeable and answered all my questions. Lisa, was very nice and sweet. Thanks for the help Lisa, you’re awesome!

Lisa, did a great job! When I asked about the storage units she was very knowledgeable and answered my questions. Thanks for the help Lisa!

Management (Victor) was extremely pleasant to work with. The facilities were clean and for the most part the gate to enter and exit was operational during the duration of my stay. The only complaint I had which made me vacate the premise earlier then I anticipated was that the price to rent the storage continued to go up each year - but maybe that was a good thing for me because I had the room in my basement to accommodate the items I had in storage however I kept putting it off and paying $309 per month. Thanks again!

I had a storage unit for 5 months here. Victor provided great customer service thru the whole process. He was easy to work and all my experiences with him were positive.

VICTOR IS AMAZING! VERY NICE AND PROFESSIONAL. HE GOES ABOVE AND BEYOND TO TAKE CARE OF YOU. EXCELLENT CUSTOMER SERVICE WITH A PERSONAL TOUCH 👌 👏

The manager, Victor, at this property is very friendly and helpful. I am an old customer, and I needed a hand truck to move a washing machine and boxes of heavy household items out of my garage. I thought of Public Storage and went by there to rent one. Victor allowed me to use his hand truck at no charge! I promptly returned it to him the next day as promised. Victor went out of his way to help me like a neighbor, and extend customer service beyond limits.

Victor is really nice guy and was very helpful. I highly recommend this location.

Victor is a very good manager and I have no complaints with him. That said, the company policy of charging month-to-month, without allowing for pro-rated payments is wrong. Beware that you will pay for the whole month, regardless of when you stop renting. Because Public Storage (and perhaps others) charge rent on the 1st of the month, you will be charged the whole month's rent, even if you clear out your belongings just 1 day later. I personally think this is a bad practice. Even my apartment pro-rated my rent for the time I actually lived there. My final rent payment at Public Storage should have been $15 (for 3 days not $150.

Victor was most helpful in getting me in the perfect storage unit. Highly recommend.

I was there about one week ago and the Manager helped me his name is Victor. Super professional and really helped with the problem I was having. I would highly recommend this location.

The manager at this property was very friendly and helpful. I had to translate for a friend and the process was slower than normal but 'Victor' went out of the way to make everyone feel welcomed and even made suggestion to make the moving process for my friends be smoother. The location is in a great area with easy access to main highways.

Victor was awesome, and has been extra attentive every time! Feel safe keep my stuff here!

I’m moving out of state, but stopped by for some moving supplies. Victor was so kind and helpful. He’s really professional and made my move just a bit easier.

I strongly recommend renting a storage unit at this location. The property manager, Victor, is very kind, patient, and knowledgeable who helped me find a very clean inside unit, completed all the paper works efficiently, and answered all my concerns. As a first-time renter, I sincerely thanked Victor for providing such a present experience.

I would highly recommend renting a storage unit at this location. Victor, the property manager is excellent. He is very professional and helpful and efficient, one of the best! I just hope he doesn’t get transferred.

Excellent Customer Service. Victor, the property manager was so courteous and professional. He is definitely an asset to your company.

Wonderful staff. Victor the property manager helped me with everything. Answered all my questions and was very polite and made me feel welcomed.

Renting our unit was an easy process. Victor, the manager, was pleasant and Knowledgeable and explained the complete process to me. The unit assigned was clean upon my scheduled move-in date and completely ready for me to move my things into. If you need an outside storage space, I highly suggest checking into Public Storage in Johns Creek.

This property was extremely clean and properly managed. We were professionally greeted by the property manager and were made to feel our belongings would be safe and secure. This has not been the scenario at other storage facilities I have use in the past. Thank you Victor for your kindness and for going above and beyond with customer service. Emcguire

Victor is an amazing person, one of the best I've meet so far. He's definitely a great representation for this company. Thank you Victor! Your customer Jorsima Guillaume

5 stars for Victor the property manager! He is friendly and knowledgeable and helped me sort out my account this week!

Property management very professional

Renovations, moving and storage are all things I would rather not ever do. Over the last 9 months I've spent more time than I would like at Public Storage in Johns Creek, GA. I needed a couple of units when I was renovating my basement and Victor the property manager there has always been very personable and accommodating. Even though I hate the moving and storage part Victor and Public Storage made in a better experience!

The company I work for has had several units here over the year. The customer service here is pretty great. Over the years there have been several property managers but the current one victor is definitely the best. When I ask for his help with something he helps to get it done quickly. Meets all the expectations you would have for a storage facility.

Victor had great customer service , fast , and efficient!

Víctor was great and very helpful!

Victor is the property manager at this storage facility. He is a very helpful and kind individual who went out of his way to assist me in all the details of the process. The world could certainly use more people like Victor!! The property is clean and well maintained, and I'm very pleased with my experience so far.

Excellent attention and service. Victor is very paciente giving information and is very polite.

Had an excellent experience at this Public Storage location! Victor is the best; very helpful, friendly, professional, and knowledgeable. Two thumbs way up!

Great climate control storage experience and excellent property management customer service. Property Mgr Victor was always extraordinarily friendly & available when I had specific questions. Property always very clean and well managed. Would definitely use them again in the future.

This is the best Public Storage location in the Atlanta area. Victor runs a great operations, very friendly and helpful.

i have been at this Public Storage location for over 3 years and since Victor has become the site manager, he has been a joy to work with. He is very helpful whenever i need some assistance. Thank you Victor for being available and keeping the property together.

Victor was so incredibly helpful! I reserved online and when I came to sign the lease and get my keys, he kindly walked me thru every step - quickly and efficiently too! May 2021 Update: I recently had to upgrade to a larger unit and once again, Victor looked out for me and made my move painless. I had to wait for a unit to become available, but once it was, he called me right away and got me situated the next day. Victor is very passionate about customer service and I believe it’s one of the reasons why this location is a full occupancy.

Great, clean facility. Victor, the property manager, is fantastic.

Excelente service!

I am happy that I chose the Public Storage in Johns Creek. The process of selecting a storage unit was made easy thanks to the manager Victor.

Great place for storage. Victor is always there to assist in any way. Very friendly. Area is always clean.

When I was inquiring about a storage facility at Public Storage, I was greeted at the front desk by Victor. He was very nice and happily answered all of my many questions. I was also impressed with the cleanliness of the entire facility.

Victor was extremely helpful in leasing a unit to me. He showed the and walked me through the lease agreement, payment process, etc. Really appreciated his professionalism and assistance!

Excelent

Thank you Victor for all your help and great customer service. I really appreciate it during such trying times. Everyone could use a helping hand and kind words these days. Thank You! Be safe!

Victor the property manager was very helpful and very nice. The property was very clean.

Victor, property manager is very helpful. Property is clean and new phone app for controlling the gate rocks!

Victor is the best. He is who I usually deal with when paying my bill and he is always so friendly and nice!! Impeccable customer service!

Victor was wonderful and quick really Appreciate the help before my move

Great experience. The manager Victor was very nice and helpful. He provide me with all the details and best advices to experience the best storage service.

We needed a climate control unit near our home for a few months and we had the pleasure of contacting Victor at this property. He was very professional, helpful and showed us the units that were available. Property is clean and will fill our needs. Victor was very helpful getting us the unit we needed and getting the paperwork completed. He ask if he could help or do anything that would make our move in easier...that's support and people you want to do business with. I would recommend using this property for your storage needs and getting Victor's help getting you moved in.

I have to say that Victor, the Manager, went above and beyond to find me the right storage unit for my personal ítems. It was clean and climate controled. Thank you Victor for helping me out at a very stressful time in my life!

Victor ,as always, was a terrific help and friendly!

I highly recommend this storage location. Property Manager, Victor is very professional and provides exceptional customer service. I explained an issue I had with my unit to Victor. He listened, was responsive and had a "can do" resolution attitude.

Public Storage should be very proud of Victor. He is amazing and the definition of first class customer service.

Victor is an amazingly nice and helpful manager. Make it a pleasant experience to rent the storage there.

Victor was very helpful. Answered my questions well. Very professional and friendly. Offered to to move me to a smaller unit that will fit my needs better shortly.

Victor was very helpful and the storage unit is great! Thank you for the help!

Very clean and well managed property Christian was a great help with any questions I had regarding my unit

Christian had superb customer service and made my storage experience easy and painless

Great customer service Christian was very helpful and respectful assisting me when it came to pay my fees for my unit

From entering the facility to going to the storage locker for the first time I could tell Victor managed the facility with professionalism and courtesy. We had an indoor unit and the floorplate was easy to navigate and the area was clean and neat. A handcart was available in the building so it was easy to haul items in and out of our locker. When it was time to downsize, Victor kept us informed on smaller units that became available which helped the finances for our non profit organization. Again thanks to Victor for all his help and to the facility that was safe and clean.

Great experience! Victor was very helpful!

Victor was very nice and helpful!

The customer service was a 10/10. Victor was very friendly and very helpful throughout the whole process. He really does value taking care of his customers.

Victor was great! Found the perfect unit for us in no time AND gave us a deal on it!

I have been dealing with Victor the Manager of the facility and he has been AMAZING!! He is very professional and very patient, answered all my questions. I’m very thankful.

I had a big problem with my storage room door. It broke and was hanging sideways, not good. Couldn't close the door. I immediately contacted Victor the property manager, and boy was I in for a pleasant surprise. Victor was very professional and immediately jumped to action. He called the repair man George and. Those guys were awesome, door repaired with ultimate skill. I was very happy and off to work. Thanks Victor and George for your great service.

Victor has been so helpful every time I have been to my unit! On the first day, he was so patient and walked me to my unit and made sure everything was in order! I would definitely recommend this location!!

Great Customer Service by far...Victor the front office manager is absolutely the BEST ever!!! Great representative for the Public Storage brand.

Victor, the storage Manager, is a professional. Available, attentive to details and thorough with great communication skills. Storage unit was clean. Recommend +++

Great experience! First time renting a storage unit and the process was quick and easy. Victor was extremely helpful in assisting me to choose the perfect unit. Facility is very clean and secure. I'm very happy i chose this location.

Our family has been using Public Storage for years and this is our best experience so far. Victor has made it really easy to keep using this location with his prompt help whenever we need it. We had some issues with our door and he kept following up with us until it was fixed. Truly great customer service.

This facility was clean and accommodating. Victor helped us each time with any questions or issues we had and is a stellar member of the team. My one suggestion for the facility is to make the entries to the building smoother for carts and dollies to roll over. The 1 to 2 inches of difference of levels makes it difficult to transition with heavier loads. But of course this is a suggestion for the builders! Everything is great!

Victor was very professional and pleasant. He made doing business with Public Storage easy.

Victor was very helpful. Area is clean and safe. Definitely would recommend

Victor (Property Manager) was very helpful and professional. Very clean facility.

Very good costumer service, Victor was nice and clear with us!!!

I’ve been on this property for 5 years and victor always looks out for me and takes great care of the facilities. Super guy and very friendly.

Cannot say enough about the manager Victor! He was such a great help, making sure I had a solution. Then when he realized there was another option even sooner, went out of his way to reach out to help me. If only every place I patroned had a Victor, it would sure make life easier! Thank you!

Great location! Victor is super helpful!

Customer service does exist if you don't believe me ask for Victor at public storage Johns Creek State bridge road

Great unit‼️👏🏾 shout out to Victor👏🏾👏🏾👏🏾

Victor was professional and courteous. He helped me find an alternative which suited my needs. He went above and beyond in customer service!

Victor hooked me up with a great rental and he was very courteous and helpful with all of my questions !

The property manager is great! I would recommend this location to everyone looking for a professional and friendly staff and a piece of mind.

Victor was extremely helpful

Excellent service from Victor. Very knowledgeable, curious and nice. It was a pleasure doing business with him.

Great customer service. Victor the property manager contacted me to let me know one of my trailers I park at the facility had a flat tire. I was able to get the trailer fixed before the next day for work.

Great place to rent from. Very good Business ethics and great help getting me what I need it for the space that I need it I would recommend this place to anyone.

Smooth and easy process, Victor was great.

I'm in the move management business and have visited numerous storage facilities....This is one of the best...very well maintained, cool in the summer, warm in the winter and Victor the manager is OUTSTANDING !!!..Very helpful and friendly...Highly recommend this place !!!!

Excellent service , affordable rates. Best I could find, safe and clean enviroment. Ask for Victor he was extremely helpful.

Very friendly and helpful staff. Always clean.

Very clean storage units. Victor was helpful with any needs or issues that came up and went out of his way to take care of us. Would definitely recommend this place to anyone considering storage facilities. Great overall experience!!

The Management Team is AWESOME! We didn't spring for the remote for the gate but before I was able to punch in my code Greg saw us and buzzed us in. By the end of the night I felt like I was playing where's Waldo cause I wanted to wave my thanks for keeping my time out in the cold as limited as possible. Cindy and Greg are great people and bring joy to their work. I highly recommend them for help with U-haul rentals and storage. (Full disclosure, I've used this location for rental for years. My second choice location for rental is the U-haul on the south side of Holcomb Bridge right beside 400.)

Victor was great! Super polite and extremely helpful!

We've been renting a storage unit at the State Bridge location for over 10 years now, and when we needed some assistance renewing our agreement, Victor (Manager) was very helpful and professional and went above & beyond to get us the best deal possible. We really appreciate it and will probably be there for another 10 years!

Great Customer Service, Victor is very helpful, he helped me with my issue even when I'm out of country! 5 Stars customer service!

This location has been very helpful and consistent the whole time we've used their storage. Victor has been a great help and resource since coming on as the property manager. We'll keep using this Public Storage location.

Victor was very helpful and friendly. He explained everything about the location in detail and even helped me with a recommendation for moisture control in my unit. Thank you guys for everything in this difficult time. I would recommend johns creek public storage to everyone.

Victor the property Mgr. is very helpful and friendly. took time to show the options i would have. So fare i am very satisfied.

Clean, well kept property. Victor, the manager, is very good, helpful, knowledgeable, and jovial. The best part is that the facility is one mile from home. Hoping it will satisfy my needs.

Very clean and efficient operation. 2 District/Regional Managers happened to be there before the office opened and helped me on my initial move in. Took the time and were extremely nice. Victor, the on-site manager could not have been nicer and more helpful.

John was a very nice guy

The manager, John, was very professional and helpful. The storage units were very clean and well maintained. I highly recommend

Very quick and easy check in.... which was especially helpful because I was very tired from moving .... Rasheda was the best.

I had a great experience with John at this location. He really was a joy to speak with and ask questions. He had all the skills of hospitality management. So far so good!

This facility is excellent! Very clean, well maintained and secure. I am impressed with their climate controlled units. The AC is super cool and clean smelling throughout the unit and hallway. This business appears well organized and John was very helpful.

Very friendly personnel. Love them

Very pleased with our experience at Public Storage. John, the property manager, was pleasant & thorough with explaining how the rental process worked. He went above & beyond in customer service. The storage facility & grounds are very clean & well kept. Definitely recommend!

John was very nice and accommodating.

John great service

I've not used public storage in a while but I must say this was the best experience by far. John was very accommodating. For all the things that were unfamiliar to me he was right there pointing me in the right direction. I would definitely recommend this location if you're looking for easy accessibility and first hand attentiveness. Thanks for your kindness. We need more of that today!!!

Great service..

John was knowledgeable and professional in opening my account. I highly recommend this location. It is clean and convenient

Excellent experience! John was so patience and helpful in opening my jammed storage door. I highly recommend this location. It is clean and convenient.

John was incredibly friendly and helpful. Great service!

Everything very good I'm very satisfied John is the best

Excellent customer service and overall great service.

John was great and made this the easiest part of our move. Great job!

Really appreciated the excellent customer service John provided- he was very professional, patient and personable and explained everything step by step - he has great interpersonal skills and makes things easy and pleasant - great experience!!!!

John is great! Thank you for all of your help 😊

Excellent customer service, clean and organized!

Thanks!

Very pleasant and quick experience. Thanks Cam for helping me with my storage needs.

I moved my things from a unit, not climate controlled, located near hwy 9 on McFarland which was along way from State Bridge/ Jones Bridge. I moved in at a higher rate because this place is 3 blocks from my home. I have been there over 5 years, had a rate increase , paid on time and Rachael said"you've been here a long time and paid on time, let's see if we can get you a discount, AND SHE DID! I will stick with this place because of her exceptional customer service, and because I am paying less for a better unit

Shannon, Your kindness is immensely appreciated. Thanks

Sometimes the simplest things mean the most. Thank you Shainon

I do not recommend this storage place. The lady who works in the office tried to make the best of a horrible situation. After purchasing a storage unit, I attempting to go after business hours but during accessibility hours of 6am-9pm. Upon arrival, the gate code I was given did not work. I contacted their customer service team only for them to NOT be able to assist me. They reset the code and it still did not work. Asked to get contact information for the property manager to contact, but there was NOT any information avail em for the manager. I was given the number for the District manager, which directly to a voicemail box and is not an actual number to reach anyone. When i was able to get to the property during their office hours, which btw are inconvenient to anyone with a job, I’m told that there was a long log of me attempting to get into the gate using the code i was assigned, but no explanation as to why it did not work. This property has cost me moving hire expenses, extended truck rental fees and all I’m able to hear is an insincere apology and that the district manager is the only person who can help me (mind you, there’s no actual number to contact him/her outside of the voicemail box number they give you.) Going on 48 hrs and 3 voicemails at this point with no response.

Had a great experience with Shannon at public storage she is a wonderful person

Went here and got great customer service from Shannon the store manager

Shawn has great customer service. She always here to help

Shawn is the best for the job.

Shawn She did an amazing job! Quick and easy service!

I loved the cleanliness of the storage and the bathroom. I also love the great customer service Shainon has.

Went to rent a storage unit did not expect someone to be so kind and helpful Shannon is wonderful god bless her she has a great heart I would recommend this storage

Shainon is wonderful had a great experience

Can was great! Helped us to get a great rate, was efficient, and got us finished quickly!

what are your monthly rates?

Shainer provide very excellent customer service and she very pleasant.

Cam was extremely helpful and such a pleasure to work with! He was very patient with all of our questions and even took the time to show us several different units as we tried to determine the right size. My six-year-old, who is often skeptical of strangers, warmed up to him immediately. Thanks, Cam!

Cam was very helpful and helped me find the correct unit I wanted. I am very pleased with the service provided and recommend this location

Cameron was very helpful, knowledgeable and polite -- a pleasure to work with. This location is perfect for me and the property is very clean.

Darlene & Cam are the best!

Cam helped me out and he deserves more than 5 stars. Thanks Mr Cam. I really appreciate the assistance.

I had the greatest experience with Cam today. He was very helpful and he came at the storage unit just when I needed help.

Shainon has great customer service and she was friendly and nice!!

Shainon was very nice when I ask questions about the storage prices. She is very helpful and nice.

Cam did a great job getting me signed up for my storage rental. He was courteous, good natured, efficient, and provided answers to my all questions. He was fun to work with !

Cameron is an absolute gem! He was very knowledgeable and made it easy to understand the process from locking the storage unit correctly to explaining the paper work. Very professional and kind! Cam, thanks for the conversation, you made my already hectic day so much better. Hope to see you around my friend!

Shawn was such a great assistance 😊

Wonderful service. Very helpful and nice

Cameron was a great help!

Cameron help with my storage needs. He explained the box sizes and the price points very well. Thank you moving can be stressful with Cameron’s help I know if I need more packing supplies I will know what to purchase. Thank you.

Great place. I worked with Shainon and she was really helpful.

Came in and was so pleased with how friendly and helpful the staff was.

I had a great experience with the property manager Shainon Veasey she is so sweet

Shainon the property manager was extremely helpful and professional. We have been with this public storage for five years and the customer service has always been great.

Shannon sstgars was a very pleasant to work with and made checking out extremely simple. Give her 5 stars

Shawn was very helpful, she has great customer services and great knowledge of skills for doing her job. Keep up the great work!

Love this location Shainon the manage is so sweet and helpful

Shainon was amazing. She quickly guided me through the process allowing me to get back to my day.

Great service

Shainon is wonderful. Very nice and helpful.

Shawn was absolutely amazing and fantastic. She got me signed up, logged in and moved in and helped me protect my belongings in a speedy fashion. Thank you for all of your help, you rock!!!

Shawn was very helpful and went out of her way to make sure we got the unit we needed. Excellent customer service!

Hats off to Public Storage. I had to move 2 units into 1. They did more tham accomadate me, Shairn especially is a gem, helped every step of process

Just rented a storage Shainon made me feel special she helped me and another person out and did it so perfect great personality I feel like I picked the right place to store my things at

Thank you Shainon for your help! One of the best customer service I have ever received

Shainon was extremely helpful when I checked out. Made me feel like I was leaving an old friend. Have been with this facility since 1997 and they've never done me wrong. Excellent service and a fair price. Thanks to all of you!!!

Brittany was very helpful. S. Hawk

Shainon was very helpful, and pleasant. Shad NY

Thanks

How great John the manager at the property was to help me with my move in needs.I would recommend Public Storage to anyone that needs storage.Sue is at this property now and so helpful with my storage needs.Please try this property and you will be pleased.

Came in and made a payment. Brittany was very polite and helpful and answered all of my questions. Love this location!

Exceptional units and exceptional service. Truly good work here, I highly recommend this place.

Went in to find a storage unit and completely loved the whole experience. 10/10!!

Shainon was awsome

Sue Is Awesome please go see her!😊😊

Brittany was great. Set it up online, came in, she showed me the unit. In and out with no wait, no hassle.

Ebony was awesome.....thank you

Sue is the best customer service outstanding don't rent anywhere but here

Just found out at 4:50 pm today that ex wife's storage unit will be auctioned tomorrow morning at 9:30. Unfortunately I have lots of personal items there, family photos. including my army medals. Ex did not let me know she was behind in payments. I understand PS policy, but c'mon, I would pay by Wednesday morning, and empty my things out. I am a disabled Vietnam veteran, heart transplant recipient, and currently fighting kidney disease and a host of other diseases. I literally begged 2 separate managers to give me until 3 am Wednesday morning, when my disability check deposits, but to no avail. Literally, only needed 18 hours from auction time. Very sad and disappointed.

Sue took time to work with me on my storage issue from another State. It was complicated, but she explained all the options and satisfied all the questions I had. She was able to resolve the issue even though it dealt with another location. While I was there I noticed the office and property were very clean. I actually felt welcomed when I come into the office...not something you usually associate with a storage facility. I heartily recommend doing business with this location and especially the excellent customer service of Sue.

Sue is awesome very fast, courteous and proficient. She made the transaction very smooth and I definitely recommend going in and seeing her she is the Sunshine of the building. 5 stars all around!!!!

Sue is awesome to work with!

Sue is awesomely me to work with .

Customer Service was amazing, great staff. I only needed this space for a few months, facility was very clean and well maintained!

Sue and Amber are super easy to deal with. Good location

I really like this place , very clean and Sue is a awesome lady and I enjoy coming to talk to her. John the other manager before her and the prior ones were also great too. I have used them for years at this location .

Do you have a 20 by 30 feet Storage Unit there?

Manager Sue here is great, very kind, helpful and polite. She gives me all the details I need and make me love the public storage very much.

I HAD A GOOD EXPERIENCE WITH THE STORE VERY FRIENDLY NICE RESPEFUL I REALLY APPRECIATE THE SERVICE HERE THANK U SO MUCH

Rented a unit here today, The unit was good, price was good but the customer service was exceptional! Shannon was very professional and courteous, She explained everything well and had such a pleasant attitude I felt the need to leave a review.

Property management and staff are excellent great customer service as well. I highly recommend this location!!! Thanks Sue!!!!

Thanks Sue for excellence customer service!

12-year customer. Convenient and safe location, accommodating staff, highly recommended. Sue on-site gets it done right!

Buenas tardes que requisitos necesito para alquilar un unidad

Sue was most helpful!. Great location!

Shannon and Sue are great.

Shainon and Sue were very helpful!

Sue was very nice and helpful. Thank you

She was so helpful & very nice. The Alpharetta location off Old Milton has amazing customer service thank to Sue!!

Amber is very knowledgeable and helpful.

Sue was great! She took the time to help me figure out exactly what size i needed

John was great very helpful and most of friendly!! Thanks John!!!!

Great experience. Efficient and friendly.

John did an excellent job of finding me a storage unit I would recommend him to anybody.

Sue was absolutely informative and extremely professionally. She even sold me the kitchen sink!!!! Lol no seriously my addition purchases were well needed and it felt like I was in a one stop shop!!!! That made me a happy customer! Pastor Tracey Harris

Great customer service! Very, very clean units, quick set up time. John did a terrific job getting us set up quickly and was extremely helpful and courteous. Thanks so much!!

Unit was clean and safe. John was wonderful to work with

John was very helpful and friendly! And It was a very clean and convenient location. We were in and out in a timely manner. John was very professional and fun at the same time. He made the experience enjoyable. Everyone see John for your storage needs!

Unit was spotless, transaction seamless, John was great to work with.

Quick, professional, friendly service

Great customer service, good location, friendly staff.

Great facility for short or long term storage! Very clean, safe and John at the front desk is awesome. John at the front desk is professional, nice and efficient. He will go out of his way to help you get oriented and sorted on your move in and during your use of the facility.

Great location and even better customer service, Thanks John for going the extra mile!

Loved the customer service rep John! He is friendly, helpful, funny, and very personable. The location of the business is ideal making it easy to turn into and easy to leave. The facility is well maintained with moving carts readily available. Units are in good condition. Feel safe going in and out of the unit during the day or night.

The manager John was friendly and efficient. He had an answer for all my questions, got me in and out quickly. The space was clean and ready when I arrived.

John was thorough and very friendly. I feel confident that this location will serve my needs and it will be a safe location to access when I need to.

You're not going to meet a better property manager than John! His customer service and great personality are a winning combo! He makes the entire process quick, easy and entertaining. He goes out of his way to make every encounter personable, and a great one! Public Storage, you're lucky to have him!

Friendly staff, very helpful. Pro tip: check website for spot deals on units. Site is clean and maintained.

Awesome service!

The staff is pleasant, helpful and ensures you are on your toes for all good reasons. The rates are reasonable, especially when you switch from another storage company to this one.

I recently moved my house hold things here. I had great experience in this facility. Nice property manager. Convenient to move my stuff.

Great service... John is the greatest, easy and fast transaction

John and Sue excellent employees. Clean facility.

Easy rental process. John was very helpful. Unit clean and convenient

Great person working at front desk John.

John is Awesome! Thank you! в)

John is amazing & very professional. He welcome you with his bright smile & humor . The property is very neat & clean. I defiantly suggest this property if you are in need of a storage place.

Getting a storage space should be utilitarian. That isn't what I got. Sure, I got my storage unit. A clean unit on maintained grounds, behind a security gate. Not sure what to say about a storage unit other than the unit and facility will do the needful. But I also had a good laugh while dealing with John. He even gave me a deal that started after I signed up online but before coming in to sign the contract. He didn't have to do that. There are several storage choices in the area that will do the needful. But why deny yourself great customer service when you can get it?

John is outstanding at his job. Very helpful.

Friendly and helpful staff. Storage spaces are not very clean, expect to clean up a bit before moving stuff in. They also need us to buy locks from them, cannot use your own lock. Mandatory insurance is the other gotcha, although I personally was happy to get it once I came to know about it.

Nice property, secure location, very friendly personnel. Excellent rates for the first month. Highly recommended

Quick and efficient service from John. He was attentive to our needs and helped us get the perfect size storage to fit everything. Thanks again John!

John was amazing! He was so helpful. When I walked in he had great customer service and was really helpful in informing me of the specials, rates, and storage units. He showed me my exact unit before talking about costs and he made sure to know what I needed stored so he could find me a good sized unit. Moving is stressful but people like John make the move easier. I would definitely recommend this public storage.

Easy process even though the day I went in the computers were down John still did everything in a fast and positive and pleasant manner. I had to leave and go back to work and he let me come back and had all of my paper work ready to be signed was in and out within 5-10 mins after coming back. GREAT CUSTOMER SERVICE.

Wonderful service and quick attention to the issues we were having. Thank you for all your help!

I have been with this location for 5 year's and John has been very helpful when I have needed some help I will really recommend this public storage it also very clean and safe

John's Service was the best!

Overall experience has been excellent. John has a terrific 'can do' customer service attitude. Highly recommended.

My experience was fantastic. John went over all of my needs in detail with what was available. The location is perfect to my residence and the price was very reasonable. Highly recommend this location with the security, cameras and again excellent staff.

We had a house fire and needed a storage facility for our belongings we could try to salvage. Public Storage was the answer. John was great helping us get the right sized unit and packing supplies we needed. Easy access, convenient location, friendly staff. What more can i ask for. Thank you John and Public Storage.

John the Manager at this branch is great and always goes above and beyond to help. He is friendly and helpful A+++

Have only had great experiences here. Made it easy to move my things into storage. The manager, John, has been super helpful. Would definitely recommend.

I just love this property! I am an artist and am using this facility to display and store my artworks. I have a very easy access to my unit. Everything is well lit and secure. The grounds are nicely landscaped and very clean. John is just a wealth of help and ideas! John, thank you for your help!!!! Laine Merril /Artist.

Wonderful customer service from all the staff especially John! Im so happy that I kept shopping for a unit and found this one. Again the staff is wonderful, security is fantastic, great location and clean units. I won't be getting a storage unit from anyone but them!

I came to this location to get packing supplies and a storage unit. I received assistance from Kyle who was extremely nice and helpful.

Very convenient location, friendly helpful service while renting a small storage unit. I had to return to retrieve a few things and the roll down door was stuck. Without having to ask for assistance, John suddenly appeared and saved the day. He got the door open (no simple task - my furniture was blocking the roll device) helped me remove items obstructing the things I needed, and sent me on my way. Truly great service above and beyond the call of duty. I highly recommend the Johns Creek Public Storage.

From the start - it was an outstanding experience. John is very professional and helpful - with a great sense of humor! The property is very clean. I was able to obtain exactly the space I needed in a climate controlled area. The hours are perfect. It is a well-secured environment.

I have an amazing experience every time I am there and John assist me. John is an amazing asset to this company and brings a smile to my face with his wonderful customer service.

Very helpful and very friendly. Great place overall

Lil John was all like, "Yeah!" and "Okay!" whenever we had questions or needed his assistance moving into our unit. I'd definitely recommend him and this location to any of my Eastside boys around that area.

John was very helpful with the everything.

John is the man when it comes to customer service. I just moved to town and he went out of his way to find just what I needed with absolutely no notice. He expedited it and had me rolling again in minutes. He then switched units around when my needs changed just 2 days later, and did it with a smile. Remembered me by name, and a great sense of humor. If you have storage needs, look no further...thanks John!

This facility is exceptionally clean and organized! John and Cedric are so helpful and accommodating! Love it!

Wow. A++++ experience. John was extremly helpful with my storage needs. The facility was spotless compared to other storage facilities in the area. I will recommend all my friends to John and his beautiful facility. Thanks again John

John was wonderful to work with! He made this a smooth and easy process. I would highly recommend this Public Storage!

This was my first experience with a storage facility. Zenaida was my property manager on the day that I went. She was very patient and helpful. She explained everything and answered all of my questions. I ended up renting a larger space than I planned to because I received a better understanding of my need. Thank you Zenaida!!

Needed storage quickly. A unit we needed was available and John and Ariel were very professional and helpful. Great location and good security. Clean and convenient.

John is amazing to work with. I'm so happy that I purchased my unit when he was there. He is smart, patient and quick. I was set up with my new unit very quickly and had enough time to finish my day. I would recommend Public Storage to everyone!!!

John was awesome! Patient and understanding. I was very impressed by his willingness to put my needs first. He represented Public Storage well and is an asset to the company. Customer service to the fullest!! The facility and property were clean and spotless. I highly recommended this location.

I recommend this place. excellent customer service.

Great location - great service!

- Great Service - Easy to Use - Mr. John (Manager at Property) is a Very Helpful Person and is always giving his best Service.

I ended up having to have two units, one large and one small. John went above and beyond to make sure that everything was squared away. He has a wonderful sense of humor and fantastic customer service skills. He was a joy to work with. I would recommend this facility to anyone without hesitation. You have a 5 Star employee at this site with a 5 Star personality. If I could give John 10 Stars I would. :-)

John provided an easy, friendly check-in experience.

I had an unexpected event that meant my stuff needed to go into storage. I was unsure that I could find a property and staff that I would like. Well, I found it all at this property. The property has exceptional staff and a good layout. The staff (John, Beth, Ebony, and Reid) were easy to work with in getting things set up so that I had a hassle-free move-in on the timeline that I needed. Thank you for a great experience!

This place has been great. John has made it easy where I don't have to worry about my bill every month by their free auto pay. I got to meet the regional manager and she cares about her employees. I highly recommend this location!

Great job

John Was awesome. Took the time to explain all the special offers and the units available, and got me out of there in record time!! Great personality!!

John was so helpful and super nice! I highly recommend this Public Storage. They make it everything quick and easy.

John & Mayra was very helpful with the storage space I needed, the property is very well maintained glad to do business at this location.

John and Mayra are an absolute delight.....they made my experience extremely easy. I would not hesitate to come back again...in fact this is my second time....they're AWESOME!

it's always a good day when someone greets you with a smile so early in the morning. Great service mayra and John. God bless

mayra was very nice and patient she listened to all my questions and she went through the different units sizes and made choosing a unit easy for me.

John was very helpful and informative!

This is my first exposure to Public Storage, and it was very pleasant. John was a dream to work with. He went out of his way to make my experience sufficiently rewarding to take time for. He searched multiple options to accommodate my property, and advised me on the best option, considering my situation. Yes I know, I was expecting too much, but he delivered. The place is clean and John was marvelous. The price is also very competitive. Thank you Public Storage for hiring John, he really did make a difference.

We evaluated two different storage locations. Public Storage offered a bigger space - climate controled - at a lower cost. Gary Smith, the manager, was very helpful and professional. We'll be renting for a year or more so it's important to us that we found a secure location that is well managed and maintained. Very pleased!

A truly quality experience. Although the location was what attracted us (very close to where we needed to be), it was the professionalism and of the manager, Mary, that caused us to rent a second unit and increase our usage. She found ways to be creative and look for the most effective ways to meet our storage needs during a time of change for us. Well done, more of our business will come to this location and it will be recommended. I update this now a week or so later to add that even in the absence of the manager, Andreas, in her stead, was also very helpful managing multiple customers at once and helping us with a complicated transfer of units.

Stopped by to take a tour of the facility while looking for a storage unit in the area. I met with Andreas, had a great view of the facilities and came back the next day to rent my unit. Very helpful and professional, I would definitely recommend using this place if you need a storage unit in the Johns Creek/Alpharetta area.

Found them to be very professional and friendly.

Mary was my property manager, she helped out immensely! She did everything she could to help me and my boyfriend get a safe, affordable storage space. I was very pleased with my service and I will definitely return and recommend public storage to friends and family.