Public Storage Self-Storage Units at 4343 Covington Hwy, Decatur, GA

Yolanda is the absolute best ever. Her customer service is EVERYTHING

my experience was very good. they were very helpful and gave me all the information I needed. and my new space is very affordable. thanks guys for all your help!

I was assisted by Yolonda when you come here ASK FOR HER if she is not in LEAVE and come back when she is working…..hands down the best customer service I have got since I moved to this area. Thank you

Never there, you can sit hours outside and the numbers go straight to voicemail. Would not recommend this place. Horrible customer service.

Kiaran did a great job getting me in storage unit. Great customer service, in and out in no time.

Kiaran I was well informed about how things work and is very satisfied with everything. I would surely use the business agin.

Yalonda was very helpful thanks for helping me today

Yelp the service in this area was great quick and satisfying to all my everyday storage needs. The property was clean and I didn’t have to wait all I had to do was reserve my space

I received an exceptional experience when checking in at this location. Yalonda provided service beyond my wildest expectations, and TiTi, as she likes to be called, laid out the red carpet. Meaning, she engaged in thoughtful conversation and told me about all the amenities the facility offers and different things going on in the neighboring community. What a great touch. Not only are these individual’s delightfully professional, but they also have great smiles, great personalities and a charming working attitude!

Yalonda helped me get through this stressful day. Thank you

Rare to see great customer service nowadays. Yalonda was amazing. Professional, informative and kind.

Yalonda has great customer service

Tarniece and Yolanda were amazing ! They were super sweet and informative, with a smile. Definitely come here

The Lady that helped me was amazing,she wouldn't let me leave until I understood everything from beginning to end,she was Soo thorough.I'm definitely satisfied

Ms. TT and Yalonda were very nice and understanding. Thank you for listening and working with me!

I left one star off cuz she wouldn't give me her number (the person in charge) but other than that the experience was good. I didn't have any issues. It was very interactive. She was very nice and really was more focused on getting my things in storage.... she had a nice butt... but she wasn't going for that. She was about her business and everything got taken care of.

Yalonda was great in helping me find a storage unit. She was friendly and professional.

Yalonda and Paradise were awesome. Great job explaining everything to me. Thank you and happy new year!

Me and my spouse were out looking for a last minute storage unit drove up to public storage in Decatur and was greeted by yolonda and paradise everything was quick and easy we found the perfect size they were super nice make sure you stop by!!

Yalonda and Jackie were so nice. Thanks for letting me rent while the Snapfinger location is closed.

Jackie and Yolanda were amazing and very professional. Helped me get a storage right away.

Yalonda was very nice and polite. Recommend five stars and anyone to come to this location

Yalonda was very helpful with updating my app

Yalonda is awesome, sweet, helpful and very knowledgeable about her job.

Good location. Prices are a little high. Good customer service.

This storage place is not protected from rain. Twice I have had water damage.

Yalonda and Jamira were really really nice. Even Ms. Johnson from the call center was awesome. Great customer service. Thank you so much!

Ms. Yolanda was very nice. Thank you for helping me download the app.

I had the pleasure of meeting Ms Yalonda this morning. She walked me through the process making my rental easy and smooth. Awesome customer service and very patient. Thanks alot.

I really appreciate Yolanda for helping me out when I had to leave the country. Very sweet girl.

Yalonda & Sparkle were a great team helping me find storage at crunch time thx again ladies

Great location next to hwy. Clean property. Yalonda the manager was very knowledgeable. Thanks

Ms. Teri Collins was so helpful and she had the best customer service ever !!! She was fast and very friendly 😁

Rental process was easy and quick. Yalonda was very nice.

I came to see Yalonda a few days ago when I shopping around for a place to park my car. It was after hours and she still helped look for some good prices. I ended up coming back to rent and Yalonda was still just as pleasant. Thanks.

I came to visit this location and I was very pleased with Yolanda's customer service. The storage space was a little too pricey for me but I would come back just because her. Thank you.

Really enjoyed working with Donovan at 4343 pubic storeage units bought an auction unit it was an easy process and the unit was clean an secure. .

I just wanna thank you public storage Unit A106 at your Tucker location 3400 Lawrenceville highway, Tucker, Georgia 30084 ot has been the most inviting location I've been to ...there is always kindness, cleanliness, on time individual ,especially TAYLOR & Karen's people's...if I had to recommend a location it would be them ...

Yalonda and Donavon were very helpful. Great customer service. Yalonda help set up the app. Thanks.

WILL NEVER RENT FROM THIS COMPANY AGAIN!! WORST CUSTOMER SERVICE I HAVE EVER BEEN SHOWN!!

A very nice movie in. Arerel was great.

Donavon good job Thanks . .

Yalonda was amazing! Very informative. Great customer service!

I just want to thank Yalonda for working with me to get my account caught up. She is always very pleasant. Great customer service.

Yalonda is always so pleasant. Good customer service.

I would like to Thank Yolanda @ 4343 Covington hwy for her professional and pleasant service she provided.

Extraordinary customer service bar none!!!

Yalonda was very nice and helpful. Quick service. Great location

Yalonda and Donavon were very helpful. I was very satisfied with our customer service

Yalonda was fantastic this morning. Very friendly. Knows her stuff! Great location.

Yalonda was very helpful with assisting me with my transfer and saving me some money. Thank you again

Yalonda was very helpful. Thank you

Great customer service, the gentleman working during the time of booking was very polite in answering all my questions on the phone and even let me check out the space in person beforehand. However- on move in day, I measured my 8 x 10 storage space and discovered it was actually 7 x 10. Those 12" actually made a pretty significant difference since I'd been hoping to park a 7'3" motorcycle head-in. Motorcycle is still pending, expect the current arrangement to work out ok, but just to warn customers- if you need to accommodate a specific item, bring your tape measure before you sign anything.

Good service

Thank you Yalonda for putting up with me today. You walked all over the property with me when I didn’t know what size I needed. You are a star! They need to recognize you!

I enjoyed the professional service from Yolanda at this facility. She was very polite, cordial and informative! 😊

Yolanda is a people person. She helped me by going out her way to show me where I need to be. Very polite. Communication skills thru the roof. She is awesome. Hands down. Pls ask for Yolanda.

Shae was awesome . Very professional and polite

Yalonda was very nice and informative. Rental was very quick and easy. Wonderful service.

Yalonda and Sparkle was EXTREMELY professional. I would HIGHLY RECOMMEND them to other customers.

Pashua and Yalonda were very pleasant. I came during their lunch break and were still very helpful. I really appreciate you ladies

Yolanda walked me through all the steps to doing my rental online. She was very sweet and the whole process was really easy. Thank you.

I give it 5 stars. I used this facility for about 4 months. No major problems. Yolanda convinced me to get the things I needed to keep my stuff in tact. Thank you for that.

Everything ruined

Move-in and move-out both went smooth. Yolanda called the day of to confirm, and she was very pleasant and funny 👍

Yukara and Yalonda were very helpful. Fast service. Clean property

Yukara has great customer service skills. Yalonda was a great help. Great prices. Very good service

Yolanda was amazing! She was so courteous and helpful throughout the whole process.

Yolanda and Ms. Kara are very friendly. Very easy rental process. Reasonable prices.

Came in and received the most best customer service ! Shae has GREAT ENERGY

Price was kinda high but it's okay but it's a close location and I feel comfortable with Yolanda in charge. She gives great service. She knows her property.

Yalonda was very nice. Quick east service.awesome personality

Shae definitely is a good look. Her customer service is OUTSTANDING! AND SHE MADE THINGS EASIER BY HELPING ME WITH MY APP.i don't usually do reviews but I had to do this one .great job

Shae was great .best customer service I recieved in a long time .also the ps app is great

Yolanda was fantastic! She was very helpful and when I had a problem, she fixed the problem for me! Continue to be great Yolanda!

Shae is a very good manager. She helped me with the app and setting up my first storage . i will be back to see her.!!!

shae was so professional and customer service was great . i was having a ruffle morning but she DEFINITELY MADE MY DAY . GREAT PROPERTY MANAGER

I live in Deerfield florida and I came to pay and update settings ,Shae the manager was great I had to ask her could I leave a review because she had great customer service and helped me with the ps app! Great job

Shae was very helpful ! She helped me download app and her customer service is outstanding! She is a good manager

I came in to pay my bill and shae helped me with the new app . great customer service

I came in and she gave me great customer service . She helped me transfer to a larger unit

Shae Williams was a BIG HELP ! GREAT CUSTOMER SERVICE! and she took the time to help me with the ps app!

Yalonda was wonderful about working with me about my bill. She is very smart and i recommend this location

Hey I came in paid my bill and shae was great help . Very professional. Great customer service. Also got me downloaded with app

Shae was a Wonderful help, she took her precious time and set up our online account and got us all logged in..

I had a bad day until I came in and talked to Shae ! I got a unit today and customer service was great ! The app also she helped me with is awesome ! I love the contactless

Hey I cane to pay my bill I just wanted to report sha she is such a sweet young lady ! Customer service is on point ! She also took the time to help me with the app ! And I love it ESPECIALLY SINCE ITS CONTACTLESS

Shae did a great job helping me.i came yesterday and the young lady here was very nast and rude didn't give me my gate code . And I asked shae who worked yesterday she said maybe the property manager . She needs a lot of work . She is no good property manager . Shae customer service needs to be applaud . And shae help me with the app . That's crazy how shae took the time out with me and the young lady didn't the day I got unit

The young lady shae helped me so much even at last minute . she also has to deal with a very difficult customer calling her out her name and being disrespectful. She a good employee keep up the good work

Ms. Shay Williams was very helpful with my storage rental process. And her Mgr. Mr. Sean Marker also helped assist in making my rental very quick and successful! I will definitely recommend this location to everyone! Great customer service!!

Quick fast service. Yalonda was very nice and knowledgeable

Yalonda was very nice. She helped my mom with her storage needs at this this location. We will definitely use them again.

Great location and awesome customer service. Yolonda was very informative about the 10x25 we leased.

Ms. Yolanda Helped me with everything I needed . Very Professional.

Shashonia was very great with helping me

Yolanda was very helpful and knowledgeable of products and services

5 stars all around!!!! I mean what more can I say, Yalonda made our encounter smooth and fast. I will be sure to recommend this location to all my friends.

Yolanda was great very informative professional and empathetic to my situation

Thank you so much Public Storage for being able to accommodate my last minute needs. I especially want to give thanks to Ms. Yolanda. She was very pleasant, friendly and knowledgeable of her duties. Very professional and prompt. I will definitely recommend this facility to others.

Yolanda gave me excellent customer service and went out her way to call me back about my account... thank you Yolanda...

I needed some extra space to store my things and this place was perfect. The prices were great and Yolonda was so helpful. I will be using them again for my storage and moving needs.

I recently visited the site on Covington in Decatur,GA. And Tamika was very knowledgeable and helpful. Which was a relief after having so many bad experiences with other locations and different reps. The company has really found a jewel in Tamika 🤗😃🙏🏾

My experience was such a Blessing. Meeting Tamika was such a pleasure. Today businesses are struggling to survive. People like Tamika and her great customer service skills are very much appreciated.

My wife & I had the most pleasant experience with Ms. Yolanda at Public Storage on Covington Hwy. We highly recommend this location to anyone who has storage needs. We're in the process of buying a home & are under a tremendous amount of stress. Ms. Yolanda was very professional & friendly from beginning to end. She provided excellent customer service & maintained a positive attitude. Ms. Yolanda answered all of our questions & was also very helpful in trying to help us find a closer location. If I could rate our overall experience on a scale of 1-10 with 10 being the highest, we'd definitely give it a 10! We are indeed satisfied with everything- especially the promotion & we are at ease knowing that our property is safe & secured at Public Storage on Covington Hwy. 🤗

Yalonda was fantastic. Very professional and efficient. Quick service. Wonderful personality.

Yalonda provided quick, friendly and professional services. It was close to the end of the work day and what had been a stressful one up to that point for me! Thanks Yalonda for taking that last call!!!!!

Yolanda was exceptional. Great services and attention to detail.

Tiffany did an excellent job with my reservation, she was helpful and has awesome customer service! I like Tiffany i recommend her for all your storage sales needs!

Tasheba Myrick have Great customers service!! She A Great Look For Public Storage !!!!

Perfect service from Ms.Kiely she was very attentive and helpful and overall wonderful lady

Keli was the best!!!! She got me in & out!!!! I had a few questions she was able to answer all my questions and hesitations about getting a storage unit. Best customer service!!!

Vida is absolutely adorable everything I needed she had the answers to thank you Vida

Keli is so amazing during the pandemic I had started losing a grip and they helped me save my stuff and get moved and squared away I needed them in such a difficult time and they where there thank you public storage for helping me save my belongings

Keli was amazing thanks for the help

I came in to upgrade my storage unit to a larger one and the customer service agent was extremely nice and personable. I’ve been renting here for a few months and will continue to do so as a result of my experience with her.

The experience that I had with the young lady by the name of Jazzz was more than wonderful she educated me so much on the online services and was very patient with me

Rented a space Jazz was very helpful & efficient

Went to this location for information on a Unit & different sizes Jazz was so helpful answered every question so patient & kind I will be renting at this location when I return

Keli was professional and was a quick and easy process will recommend this place to anyone one

I have used Public storage many times in the past years and each time I would use the location where Mrs Catherine and Mr Earl managed. So when I needed a storage unit today my thought was to locate the location where Mrs Catherine was managing because she always no matter when you saw her she had a big smile on her face and always was professional and polite, just and all round wonderful person! And I mean this from my heart. ( To corporate; I truly hope that you realize the caliber person that you have in Mrs Catherine and pay her accordingly! Because she makes your company!!) I have been renting sense the early years of 2000 and she has been there and Great! -She deserves a great Bonus!! Ms C. Crenshaw

Friendly

I came in 5 min til closing and Mrs Catherine help me like she wasn’t trying to go hone. She was very helpful, polite, and resourceful. I love the fact after getting a space she convinced me on how important to get sofa cover and that damp peds to protect my furniture. Thank you so much..

Stopped in this location inquiring about a storage unit for next month & was met at the door with a smile by jasmin who explained the process & showed me 2 different sizes that may work for me. Good customer service is a rare gem these days but luckily for Jasmin it comes naturally. Thanks again for your help hope to see you again next month.

I highly recommend this place of business to anyone looking for quality storage units. Jasmin was very professional and pleasant to do business with. Jasmin made renting a unit so easy and simple and help me save money in the process.

I was much satisfied today with my service at Public Storage because of a lovely young lady by the name of Jasmin. She was very polite an informative about the products on display. I even appreciated her info on the T.V boxes noticing I had an issue with protecting my Television. Need more like her! Thanks Jasmin and Public Storage=)

Had a very pleasant experience during my visit. The facility and grounds were clean and orderly. Ms. Catherine was very friendly and helpful. She was very knowledgeable of the facility and the software, showing me the different units and availability with ease. I will be recommending others to visit the location.

Ms. Catherine was very helpful in making sure I understood the process of renting a storage unit. She assisted me promptly and was very kind. She was thorough and she has a wonderful demeanor.

Catherine is very sweet, & helpful. She is able to multitask without losing focus on her current customer. Excellent people skills. She made my experience top notch. I use to rent here years ago, and let me say the updates they have made to the property are great as well.

Each time I visited the office met with Miss Catherine experience in customer service was a five star and I appreciate the property and feel comfortable with my belongings left there

Nice place the young lady that took care of me was very pleasant l would recommend this place

This was the first time I felt like public storage wanted my business. This location has someone special mrs Catherine she was very helpful with all questions and concerns

Catherine was very nice and so helpful. Ibhavebused public storage before. However her customer service went beyond what I was use to and expecting. I will definitely refer people to this location

Great Experience!!!! I recommend you come here to visit Ms. Catherine 🙂

I opened up a storage in Oct. and the staff is very nice n sweet they work with you especially Ms. Cat. She is a joy to be around she lights up the place

Ms. Cat is the bomb! Helpful, professional, and efficient! Got me in and out and answered all of my questions! Glad I switched locations!!

Everything was great the process checking in in the stores was clean so overall everything was 100

MsCatherine and Ashley gave me amazing customer service.... very fast

Catharine has great customer service!!!

Love this location

Catherine was every nice and sweet. She helped us understand everything. She was patient. Keep up the good work

I would recommend this location. I was assisted by Jasmin. She was helpful and friendly. She was very knowledgeable in recommending the right unit.

Yalonda has great customer service. Her and ms Kat were nice and friendly. Quick and fast service 😃

Great customer service

Came in to make payment always a pleasure seeing Ms.Cat & Sparkle who give awesome customer service.

Mrs Catharine great customer services

Ms. Loyd was very helpful and informative regarding my queriesfor a storage unit. Her professionalism is next to none. Continue the good work.

I visit different storage facilities several times each month with my storage units and this has become one of my favorites. Ms.Catherine makes the storage experience like visiting auntie. Very personable, knowledgeable and friendly. Clean rhodent free units in a convenient locale. Highly recommend!

Miss cat is an excellent manager I appreciate the experience

Another amazing experience at public storage. Sarah and cat are so nice and full of information. Thank you ladies

Love the customer service from Catherine She was very very nice!!!

I am very satisfied with the professionalism that both Ms. Catherine and Ashley gave me at the 4353 branch they were patient , kind and knowledgeable.

I was greeted by both Ashley's. Both these young ladies went above and beyond to make sure I was completley satisfied with their service. I give them a 10 +. Keep up the GREAT work ladies.

Rats! Everybody I've talked to have had rats in their units! Not at the same location.

Miss Catherine provided excellent service and was quite helpful in assisting me in with my storage needs. I would recommend this location to anyone.

Deidra was very helpful and polite. I had lots of questions and she did not rush me. She gave me lots of options on units that would work for me. She gave me her number to call her and I sure did. When I called back she remembered me and still was very helpful.

Mrs. Catherine Brown is very professional, courteous and kind. She helps to create a good rental experience.

The manager was nice and the rental went smoothly. Can’t complain

Pretty decent experience, in and out and awesome service by Ms Catherine!

I went into public storage this Afternoon and Jasmin was at the front desk. I told her I needed the smallest storage that was available and she told me. She was very friendly and had a smile the hold time. Jasmin didn’t mind having conversation about public storage and even thing that she wanted to do differently in her life. The experience I had today with Jasmin was truly customer service . I just can’t believe there’s still some customer service I our younger generation. Fabulous job Jasmin

Catherine was awesome. Displayed great professionalism and quality customer service.

I don’t recommend renting a unit here. They sold me you a discount online and then when I got to the place, the unit was not available. They then recommended a more expensive unit. I requested that the original price be honored, and Catherine really tried to help, but management would not honor the price I saw online.

I love coming to Public Storage on Covington Hwy. Much love and respect to Mrs. Catherine, so nice and professional. 👏🏽

The manager Catherine was so professional on all ends I wouldn’t want it no other way I would go there every time I need rental space thanks for everything to Mr’s Catherine

Good customer service

Great

Catherine has exceptional customer service. 90 degrees and it was raining, she happily showed me the available unit. The deal she proposed was second to none as well.

Ms. Catherine was very informative and nice.

My experience with Public Storage was excellent mainly because my respresentative, Catherine who was so informative, friendly, and displayed impeccable customer service. I would definitely encourage others who needed service to use PUBLIC STORAGE,especially the location at 4343 Covington Hwy, Decatur.

Mrs.Catherine is very helpful and shared valuable info, great customer service!!!

Allow me to tell yall about Ms. Catharine! She was so above helpful, attentive and loving which isnt something you get with customer service. She kept me calm in the middle of my own storm and did all she could to help me. Id your looking for storage let this be your first stop!!

Great experience, Catherine was great and professional service.

My Overall experience with this location was GREAT!!! From beginning to end it was such good service. Evelyn was a great help when I moved in and was full of useful information. My move out was smooth, easy and quick thanks to Cathrine and I would definitely use this location again.

Perfect service Ms Cat

Mrs.Catherine was an amazing lady Ive never had such a great experience!!

Came to this location & saw a smiling face again from Minola Sparkle & Ms. Cat thanks again ladies for your professional & friendly customer service

To whom it may concern I am going out of my way to let everyone know how horrible the Public Storage Company really treat their customers. Upon becoming homeless I moved all of my items into a unit at 4343 Covington Hwy Decatur, GA. I have paid for 1 month and as of Monday I am finding out it is infested with Rats / Mice. I have spoken to this location Manager, Sr. and Jr. District Manager all of which nonchantly have told me it is my sole responsibility to pay for the cost to remove my items from this unit. All of that would be fine if I had the financial means to do so. I explained that I am disabled and I am living off of a fixed income all of which have been depleted for this month. I wont have any more money until June in which by that time I know all of my items will be definitely be infested with Rat fecees. To further add insult, I was given an option to put down my own pellets to kill them which would mean they would die in the unit with my things or I could use the 2 medium / 1 small sized boxes , 1 roll of tape and a plastic sofa cover to either repackaged , possibly get rid of the damaged or cover ALL of my items in this 10 × 15 unit as a solution to my problem. I was also given the contact info for the insurance company in which is even more of an issue because of their many requirements to follow to retrieve any reimbursement. Unfortunately I did not have the mindset or time to look at this locations reviews and realize that this has been an on going problem at this location. At any rate I hope that this posting will help the next person avoid the issues that I am experiencing or at the very least help these money hungry idiots clean up their premises.

Evelyn was absolutely helpful. She was funny, gracious, welcoming and very resourceful. Provided me with the best options for my move in and really made the process a smooth transition.

Evelyn was the best and has great customer service with a smile...

Evelyn was excellent!

Evelyn and Sparkle were great to include the professional customer service

Evelyn shows patience and has great customer service!Huge help!

Evelyn and Sparkle has great customer service!

Great customer service evelyn

Evelyn and Sparkle has great customer service. They were very passionate about getting me into the right unit and to my needs!

Evelyn's customer service was awesome today!

Great energy from customer service rep Evelyn

Evelyn was very good assistance tell all that i need show me around

Great customer service

Visit was great

Evelyn was very professional and nice.

The Service at this Covington Hwy. location is fanominal!! Ms. Evelyn and Ms. Dorothy are sensational and their assistance Coincides wonderfully with their attitudes. Smiles always seal the deal for Me in rating My experience a 100%

Evelyn is always super sweet when I come to pay my bill.

Evelyn gave great customer service and was very helpful🙂

I just want to say that the Manager at 4343 Covington Hwy in Decatur, GA is the best. Her name is Evelyn Stevenson..... She took the time to explain everything to me. She greeted me with me wonderful smile and helped me out tremendously!!!! Go see Evelyn at Public Storage in Decatur .... You will be glad you did!

Evelyn was awesome! You guys need an Evelyn at every location!!!

Evelyn was exceptional today.

Great customer service Lymia Wilkes

Great place and great customer service nice and friendly

Evelyn and Dorothy customer service is awesome!!Everytime I go in to pay my bill I see smiling faces..

Had my things here for 4 months and most of my items were damaged from mice. Huge rodent infestation! Found 3 in my unit upon move out. On a positive note, the manager Evelyn was pleasant and has great customer service.

Heather was very helpful during my storage rental. She had excellent customer service and very knowledgeable as well. I would recommend this facility to anybody

Heather and Evelyn was very knowledgeable and helpful during my rental and has excellent customer service.

Evelyn was Great!!

Heather is very courteous and professional. She always handles everything promptly and makes sure we’re taken care of so we can get on to other things and not waste our time.

First, upon getting the room. The lady had an attitude like she didn't want to be there and rushed me the instructions. The only things I heard was 'clean and safe site, insurance is $11 a month and 'yes'' which was the answer to my question, 'does this lock comes with the room?'. Before I left I had spent $58 bucks on the smallest room. That went up every month even after paying on time (except once, I paid the day of). It got up to $95. Secondly, they are not clean. I had no food in my storage room at all and my things were torn and chewed and pooped into, I have videos and pictures...not that they helped my case with insurance because rodent damage isnt covered apparently. So most of my items are in the trash now. Thirdly, after moving out, I waited an hour in a half to give the manager my keys she wasn't there. I had to work. I have been calling for about 2 days now and I went up there once after moving. (I understand that issue something about the company changing numbers) and i got through today. The lady says that the lock (that I was told came with the room) was mines and as long as its still on there, the room is considered occupied. I think that this is B.S. noone told me that. No where on the site does it say that either. Plus i assumed i would have to buy my own lock so i did from tge uhaul across the street before i even reserved a room. I wanted to use that. Crazy. And apparantly the $1 a month for first month doesnt apply here. There was a reason but I forgot. Also why was I told to bring my keys thats paired to the lock that is "mines" to the front desk upon moving out. Sounds like not alot of training went on when hiring.

Keli was a tremendous help. Not only did she get me in and out in a hurry, she also listened to my problems. She should be a therapist...LOL.

My experience with public storage was very brief. I went in and purchased a unit within less than 24hrs I no longer need the unit and was told I couldn't receive a refund for on the unit because it was an online rate. Ispoke with the manger and I asked if a early termination fee could be possible but instead was told that none of my money can be returned because I signed a lease agreement for the first two months. I was also told that the unit I'm leasing would be given away even though I have paid for it for two months because I had no use for it. I lost my money.

Evelyn was great and very professional.

Evelyn was so nice and professional!! Customer Service was excellent from the time the I walked thru the door!

great customer service..excellent attitude!!

They don't seem to understand"Do not auto draft funds from my checking account.".

Friendly staff! But am confused as why my bill went from 80 to 100 on one month, talking about its for the upkeep... 20 dollars more for nothing basically... don't store with them if you want a consistent price. I would definitely look into other storage options because this isn't worth it.

This storage facility is a dump! I moved out of my storage unit in 8 weeks only to find that the unit was rodent infested and every square inch of the storage was covered in rat feces, along with mold and mildew from some type of leak.. To top it all off, the unit reeked the smell of death as a result!! Worse decision I ever made, all of my furniture and belongings had to be trashed! Public Storage could never repay me for the amount of money that I lost per all of the damages nor are they willing to...

Nice friendly staff... made my move a breeze...

Great customer is place i will recommend to come to store there belong in to. Ms. Heather and evelyn great person thanks for everything.

Lovely

Evelyn and Heather was very knowledgeable and helpful during my rental. If any one need a storage I recommend this facility to anybody.

Heather was very helpful during my rental process.

Hearher gave me excellent experience during my rental process and would recommend this location to anyone.

I would like to note that I have been a customer for several years, and the manager at this location (Evelyn) has shown the utmost professionalism during my entire stay. I have had units in your other locations, but none could compare with her. I have enjoyed greatly having her service me, and should I move closer to this area in the future, I pray that she will still be with you.

Evelyn was Great !!!

Heather was very helpful during my rental process and my move in as easy as possible.

Heather was very informative and knowledgeable. She made my move in easy as possible

Heather was very helpful and knowlegable during the rental process. I would recommend this facility to anybody.

Yall where wonderful great customer service lots of smiles very knowledgeable.

My experience with Heather was great she is knowledgeable of the business and has a very passive demeanor.. She took the time to go over and above for your business..

Heather is very helpful every time I need help with my unit. I would recommend this location to anyone as well.

Heather was very detailed with information and her customer service was excellent

Heather and Evelyn are were very helpful during my rental process and anytime I need help with my unit. They also have excellent customer service.

My experience was horrible with my agent. I moved my storage from Lawerenceville Storage Mart to this place. My agent was cool at first showing me my unit doing the paperwork but when it came time for her to up sale me that’s where things changed. She told me that it was company policy that everyone must by their cylinder locks(not true)even though I had my owe. Next she said it was mandatory that I purchase this item that soaks up moisture in my unit...(not true). Lastly she said I must have insurance on my unit which I’ve never had prior to that with any storage facility again(not true). I would definitely stay away from this place based on the horrible customer service I’ve experienced.

Evelyn and Heather service is the best, every month, they're both great employees.

My girl Evelyn is the best. So so nice

Evenly is da bomb she's always great in she deserves more than 5 star's I'm giving her 100% great job

Elevlin was a Great respiration of your company and she was Great ,Curtis, and professional and the only complaint I have was that the gulf cart was down and we had to walk to the storage unit!... definitely Not Cool !...This should be addressed immediately!...& This is My 1st expression of your company.......Thanks Ms Johnson

Evelyn has great customer service!!

What time gate close on Sunday

Was looking for a descent personal storage all day but some places had below average customer service. I went by this Decatur location, Evelyn & Alyssa who were at the front desk greeted me and made me feel comfortable. They explained all the important info i needed to set up a storage unit. They were very friendly and genuine, will definitely do business there again! 👍🏾

This location was very nice and Evelyn was very professional all in all I will go back for all my storage needs.

Heather and Evelyn gave great customer service. 😊👌

I had a great experience at this location. Associate Heather was very helpful. I recommend this place to everyone.

Evelyn and Heather was awesome last weekend!!!!

Evelyn has 5 star customer service!!Her energy is awesome!!!

Heather was very helpful and showed great customer service. I would recommend Public Storage to anyone.

Heather was very helpful.

Great customer service. Everything was clearly explained!

I received outstanding customer service, and they was very helpful and kind.

The gate is constantly broken and they don't actually provided the security that they claim. All my boxes that were on the ground were WATER damaged and basically ruined. Called but never reached a person or received a call back.

Evelyn and Heather has great customer service... Great Team!!

The customer service was awesome!! They were extremely helpful in finding us the perfect unit for us. Good rates and good location!!

Evelyn and Heather have excellent customer service and very helpful with my move in

Evelyn si grant

Heather is friendly and informative about the property and units. Her service was fast and very enjoyable. I will refer this storage facility to friends and family.

Great customer service and Heather was very helpful with the processing of getting the unit

Great SERVICE and Evelyn was so helpful. Thanks for all the assistance.

Evelyn has awesome customer service!!!

Evelyn is vos castumer cervice

duane was awesome at helping mebout with my rental today

Because Eli was very good to me will today's service. Very. Good

Always awesome customer service with a smile. Made my day

Duane had awesome service. Hassel free good information, great people skills, and a sense of humor 5 stars.

Duane has a wonderful attitude for a property manager. I will rent at this store in the future if I ever move again.

Evelyn is prompt, professional, and dedicated to us as clients. She always has a positive atttitude and embodies professionalism. As a Social Activist in DeKalb County I meet many people but she is among one of the most outstanding people I have ever met. I highly recommend Public Storage. (Commissioner Super District 7 candidate)

Duane was very helpful with all my storage needs. Excellent customer service.

Duane was courteous and polite and very professional.

Duane was awesome. Hey had excwllent customer service was great

Evelyn and Duane.... OMG! Best customer service everrrrr!!!! Wonderful smiles, and great service always. I rate this facility a 10 of 10. They helped me save lots of money when I first purchased my unit. I will come back and rent from in the future and recommend this location to all of my friends and family.

The customer service was awesome will recommend this location

Evelyn was great!!Excellent customer service!

Excellent customer service today

Duane was a great help finding me the best size unit at a decent price.

Dwyane has excellent customer service as a property manager

Evelyn has great customer service!

Great customer service from Duane....

Duane and Evelyn were great..... very informative and helpful!!! Wonderful service!!!!

Duane and Evelyn's service was soooo awesome !!!! They really understand what customer service is all about. I will rent from them again anytime.

Mr Duane very pleasant an professional. Answered all my questions without getting agitated with me. Mr Duane explained contract to me an I understood it. Outstanding.

To whom it may concern,Duane is excellent at his job his is very concerned an attentive to customers needs, he stay after hours helping me get the right storage unit storage unit. I will give him a perfect 10.

Evelyn is the BOMB.DAT. COM. She helped with obtaining a unit at the very last minute. Her customer service and her awesome attitude, and welcoming present is what your company truly needs!! Thanks a bunch Evelyn for your assistance..

Evelyn was extremely helpful and patient. She had no problems going over my contract thoroughly.

Evelyn is the best!!She's always very helpful!!!

Evelyn is a great manager!!!Always has great customer service...

Trystan found exactly what I needed for my furniture. Thanks!

The staff was very informative and courteous. I appreciate doing business with Public Storage.

Evelyn has excellent customer service...Great attitude!!!!!!!

Evelyn had such a positive additude for that moment I felt good so thanks for people like evelyn y'all chose wisely when y'all chose her

Excellent customer service from Evelyn J. Very knowledgeable of the services and rates. Took extra time to insure all of my questions were answered.

Evelyn gave me outstanding service I hope all you employees have her motivation and positive attitude

Awesome service from Evelyn!!!

Great. Easy rental and pleasant staff. Evelyn and Keniqua were such sweethearts with helping me.

Kenique was very courteous, helpful and professional! She explained everything clearly to me and made my experience with Public Storage very enjoyable!

Trystan was so helpful throughout my whole experience. She was very detailed with the storage spaces / products .I would definitely recommend anyone to rent a storage here.

Nasha and Evelyn were GREAT I rented at north Decatur and nasha's system was down they worked great together to help me with my storage needs thanks ladies !!!

GREAT customer service excellence communicator.

Keli was a great customer service rep and help me alot thank u so much public storage for your help

Great service as always the attendants were very polite and helpful

Very friendly staff. Knowledgeable about their job and very helpful.

Great Service each time. I talked to Keli on the phone and she was the same one that helped me at the location. She was very friendly and went out of her way to make sure I had everything I needed. All around great service.

EVELYN WAS GREAT!! And the first store I went to Wanda was great as well!!!!! Awesome customer service!

Nasha was amazing from the time i walked in to the door. She found me the right size and was very detailed. I would recommened this location to anyone thanks nasha.

Evelyn helped me tremendously, by setting me up with auto payment, thanks Evelyn

Evelyn was very professional got me the space I needed and sent me on my way. Great first time experience!!!

Ernest was great and very knowledgeable I truly appreciate his great service

Evelyn treated me well! Very customer service oriented. Very professional!

I had a great experience with kwana Raleigh

nasha and Evelyn were very helpful today ..

Hailee has excellent service!

Evelyn was awesome!!

Nasha is very nice and sweet thanks for your help

Customer service here is great! Hailee was very helpful

Nasha and Evelyn were amazing thanks for your help ladies !

Evelyn was great!!! Awesome customer service!!!

This location was great. The guy name Al was great .

Nasha and al where great!!!

I had great service wit Allen at 4343 Covington hwy public storage

My experience was very prompt and professional!! I would definitely recommend this location!!!

Evelyn was very helpful and full of smiles!!!!

Hailee and Al

Kwana, and Al beautiful smile and service was excellent gave me a choice of storage units made the purchase easy.

Kwana & Al were awesome fast and efficient will recommend this location to others

Kwana and Al was terrific very professional they were a very big help

Kwana and Al you where very helpful, and thank you very much.

Evelyn was very helpful today....She has great customer service!!!!

Kwana, and al were very helpful

Kwana and Evelyn were great and friendly

Only for Kawana Raleigh....awesome!!!

Kwana and al was awesome ..

Kwana and Al are very helpful and professional

Kwana & AL took very good care of me I know my property is safe with public storage and I will recommend PS to my friends and family.

The whole team at his location are very professional and patient more than any business I know. I have been a customer since 2010 and they are excellent. I have and will continue to recommend them.

Evelyn was very helpful with a beautiful smile thanks! !!

Evelyn was very helpful and full of smiles

Nasha and Evelyn were so helpful and nice during this difficult time of my life...Thanks again ladies...Yall are the best...

Evelyn and nasha was good help

Convent location and Kwana was a big help

Evelyn was very professional and courteous!

I came in to buy boxes and Kwana was very professional and had awesome customer service I will be back for more merchandise

Great service.Ms.Nasha handle my service . WELL THANK You

Nasha was extremely professional and she got my unit setup done quickly and it really really helped with my busy schedule

Thanks to the wonderful staff Al and Nasha for making this a great experience for me and my husband.

Very helpful on finding the right size for what I had...and also has very great communication skills....I would recommend Al and Nasha as the go to people who represents a company with pride.

Was a nice and very assertive visit will definately come back

Great customer service. Very courteous and friendly staff. Recommend this location.

My experience with public storage has great and convenient to me because of the bus line another one is the service nice and helpfull allows time to pay and helps out when I forget the pass code to the gate

Mr.Al has always been polite and very helpful. He has excellent customer service skills. He is always prompted and at your service in any situation. I would recommend this location to all of my family and friends in this area.

Great place to rent

I really appreciated the infornation that I recieved to all the questions I had and the well rounded friendliness I recieved from Nasha.

GREAT

Nasha and Al made me feel like I new me , they cared and I thank them for excellent service

Evelyn and Al were very helpful!!