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Address

1504 Austin Dr
Decatur, GA 30032

Office Hours

Mon-Fri 9:30 AM - 5:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

404-348-8946

404-348-8946

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
  • Small, Medium & Large Storage Units

Office Hours

Mon-Fri 9:30 AM - 5:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

404-348-8946

404-348-8946

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
  • Small, Medium & Large Storage Units
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression

    5'x7'
    Online only price
    $ 64/mo
    Online only price
    50% off first month rent
    Small 5'x7'
    • Inside unit
    • 1st Floor
    $ 64/mo $86
    Online only price
    50% off first month rent

    No Obligation

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    5'x12'
    Online only price
    $ 65/mo
    Online only price
    50% off first month rent
    Small 5'x12'
    • Upstairs/stairs
    $ 65/mo $86
    Online only price
    50% off first month rent

    No Obligation

  • New

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    6'x12'
    Online only price
    $ 75/mo
    Online only price
    $1 first month rent
    Medium 6'x12'
    • Upstairs/stairs
    $ 75/mo $100
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 78/mo
    Online only price
    50% off first month rent
    Medium 10'x10'
    • Inside unit
    • 1st Floor
    $ 78/mo $103
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    8'x12'
    Online only price
    $ 82/mo
    Online only price
    50% off first month rent
    Medium 8'x12'
    • Upstairs/stairs
    $ 82/mo $109
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    5'x10'
    Online only price
    $ 87/mo
    Online only price
    50% off first month rent
    Small 5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 87/mo $116
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    6'x12'
    Online only price
    $ 88/mo
    Online only price
    50% off first month rent
    Medium 6'x12'
    • Inside unit
    • 1st Floor
    $ 88/mo $118
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    6'x10'
    Online only price
    $ 89/mo
    Online only price
    Small 6'x10'
    • Inside unit
    • 1st Floor
    $ 89/mo $118
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 90/mo
    Online only price
    Medium 10'x10'
    • Outside unit
    • Drive-up access
    $ 90/mo $119
    Online only price
    2 units left!
    Limited availability

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 95/mo
    Online only price
    Medium 10'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 95/mo $127
    Online only price
    Hurry!
    Limited availability

    No Obligation

  • Save Impression

    6'x20'
    Online only price
    $ 119/mo
    Online only price
    50% off first month rent
    Medium 6'x20'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 119/mo $159
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 154/mo
    Online only price
    50% off first month rent
    Large 10'x15'
    • Outside unit
    • Drive-up access
    $ 154/mo $205
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 202/mo
    Online only price
    $1 first month rent
    Large 10'x20'
    • Outside unit
    • Drive-up access
    $ 202/mo $270
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    12'x20'
    Online only price
    $ 214/mo
    Online only price
    50% off first month rent
    Large 12'x20'
    • Outside unit
    • Drive-up access
    $ 214/mo $286
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    10'x36'
    Online only price
    $ 239/mo
    Online only price
    50% off first month rent
    Large 10'x36'
    • Outside unit
    • Drive-up access
    $ 239/mo $318
    Online only price
    50% off first month rent

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Decatur Storage Units Along I-285 Perimeter Freeway

Public Storage in Decatur, centrally located right off Interstate 285 at Covington Highway is a great place to find great self storage options all year long.
For kids playing sports at Towers High School, families with athletic gear piling up all over the house can quickly clean up the mess with the help of a 5x10 storage unit at this property.
Downsizing from a house to an apartment, condo or one of the senior residence communities in the area? Instead of throwing away good furniture that won't fit, rent a 10x20 storage unit to hang on to a couch, love seat, recliner or dining room table and chairs with ease.
When it's time for a large-scale renovation, homeowners from Clarkston to Panthersville can get here in just minutes off The Perimeter highway to store everything inside a five-bedroom home in a 10x30 storage unit.
Enjoy the privacy of unit access from inside the facility with any of the indoor storage units on site, or for drive-up convenience, choose one of the outdoor storage units in any size. For an added layer of comfort, there is also the option of climate controlled storage units.
With a manager that lives at the facility, as well as an access-code keypad at the entrance to the storage area, folks can breathe a bit easier when choosing this Decatur Public Storage for any self storage needs.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 320)

September 7, 2023
Google Public Storage Erin Tavegia
Their lawncare service blew all the cuttings and garbage out into the road. It is not only a mess but a safety hazard for ayone on 2 wheels. Get your money back and make your lanwncare company clean it up.
August 31, 2023
Google Public Storage Clarence Wilson
I had an exceptional at the Public Storage facility on Austin Drive in Decatur Ga and if at all possible the young man who assisted me today should be considered for a substantial raise. Keep up the good work.
June 11, 2023
Google Public Storage Crystal Stinson (Trissy)
With the company for years. Burglary last year.
June 6, 2023
Google Public Storage Sharnette Hiler
Very professional ❤️
May 23, 2023
Google Public Storage Angela Edwards
Very clean and organized. The attendant was friendly, informative and egar to help.
April 3, 2023
Google Public Storage Shekima Booker
Ms. Trina helped me so much from choosing my correct storage size down to the locks. Great employee!!!
March 25, 2023
Google Public Storage shawn williams
Ms malana I think that's how you spell her name was truly amazing help not only did she help me with the greatest service ever... but help my mother as well its so hard dealing with some of the young ladys that work there because of the attitudes but this young lady is always remarkable and go way beyond the measures of costumer service
February 19, 2023
Google Public Storage Yordanos Goitom
Klass was a great help Moving in
November 18, 2022
Google Public Storage Carleif Denson
Qualicia Davis provided me with exceptional service. She was very knowledgeable about the different type of units y’all provide thank you so much ..
November 18, 2022
Google Public Storage khia
Qualicia was very professional and helpful with me and my concerns. Definitely will be coming back!
November 6, 2022
Google Public Storage L Sherell Jackson
Tasheba was such a great help and made this process a lot easier for me.
November 3, 2022
Google Public Storage Tyler Buckingham
When they say "climate controlled" what that actually means is "inside". They do not maintain or monitor the temperature whatsoever, so your property is very susceptible to damage which you have no recourse on. Do yourself a favor and go to a mom-and-pop company in the same area instead.
September 29, 2022
Google Public Storage Eric Moore
Very nice people
September 26, 2022
Google Public Storage Cynthia White
The young man there is polite and friendly. The cost is touch. I'm cleaning my space, so I can downsize.
August 28, 2022
Google Public Storage dayne mcpherson
Great service
July 31, 2022
Google Public Storage Jasmine Young
Nicole not only displayed great customer service but she also ga e me a great deal on my first month of service.
July 22, 2022
Google Public Storage Willie Tye
Very friendly service
June 29, 2022
Google Public Storage aleshiakenyé
Last Tuesday Tasheba was a big help on my move in date. Tasheba was patient & kind. I really appreciated your energy. Thank you my fellow Aries :)
June 3, 2022
Google Public Storage Anthony Smith
Nicole was amazing she searched around and found me the best rate for my move in I was so upset about me having to move Nicole was so pleasant and and helpful calming me down and got me a storage unit for a better price and in a better area love her to death thanks so much
June 3, 2022
Google Public Storage Terrance terry
Nicole is absolutely the best!!! She is very professional but also very loving. Nicole is the reason why people come to this location❤️
June 1, 2022
Google Public Storage Ken Kay
Great location and wonderful staff! Ms. Nicole was nice and helpful with the entire experience. She explained everything and made sure I had all all the equipment needed to prepare to move into the storage including boxes, tape, and even recommended a television box that was definitely needed! Ms. Nicole your words of encouragement with stick with me forever 😊 Thank you for your help 🙏🏾
June 1, 2022
Google Public Storage Victoria Harrington
Ms. Nicole was a delight and a blessing for me and my family! She was very helpful and informative. I will recommend everyone I know to come and see her when needing services. Thank you Nicole you are amazing you deserve a big raise!
June 1, 2022
Google Public Storage LaShawa Osang
Personality is to die for great customer service skills care about other perfect person for the job thanks so much for having the Nicole as your employee .Lashawa 😀
June 1, 2022
Google Public Storage dorothy hunt
Nicole is the best when it comes to customer service!!! She makes everything sooooo understandable!!!
May 21, 2022
Google Public Storage Saadia Dipmore
Nicole, has been amazing. Best service ever!
May 8, 2022
Google Public Storage ILL Profit
WORST STORAGE UNIT I EVER RENTED FROM!! THEY RAISED THE PRICE OF MY UNIT WITHOUT NOTICE AND HAVE HORRIBLE CUSTOMER SERVICE!! I REGRET RENTING THIS UNIT AND THEY DESERVE A 0 RATING.
April 19, 2022
Google Public Storage cliff coolbeans
Thanks to Nicole for giving me a great experience! Moving can be frustrating but glad that I was sent to this location very helpful and professional
April 18, 2022
Google Public Storage Taquita Troutman
Nicole was a great help love her energy 💕 💖 ❤.
April 15, 2022
Google Public Storage Tommy Leach
It's unfortunate that 6 stars is not an option. Nicole gave a customer experience that's almost unheard of in this day and age. Truly, a valuable employee any company would be fortunate to have on their team.
April 2, 2022
Google Public Storage Vanessa Chandler
Custom service is excellent
April 2, 2022
Google Public Storage Tussia Williams
Today I rented at Public Storage and the manger Nicole was so awesome with happing and assisting me very pleasant great customer service
April 1, 2022
Google Public Storage Wilma West
Nicole provided me and my family with excellent customer service...very professional!!!
March 31, 2022
Google Public Storage Jaimee Li
Went at the last minute and needed a Unit today. Nicole was so friendly and nice. She ataywd late to get me in !! 🧡
March 26, 2022
Google Public Storage Adlwanda Rawls
She was very professionally need more management like her.
March 25, 2022
Google Public Storage Marlon Mcpherson
Nicole was very nice and very polite and very clean office
March 25, 2022
Google Public Storage Talisha Walker
Nicole was very nice Nicole was everything she is the best worker ever
March 17, 2022
Google Public Storage Alfred Mcrae
Employee I recommend you give her the highest review rating
March 3, 2022
Google Public Storage Carol Grier
I experienced such great customer service and a people person . Such a sweet and helpful person. I will recommend this storage for all my friends and family. Ms. Nicole is the best. Thanks for having a humble and great representative. Consumer services was on point.
March 1, 2022
Google Public Storage Marlena Epperson
I had a problem with having a second floor unit and needed a ground unit because I have very heavy and bulky furniture. Nicole was great!!! She switched the unit and we only had to pay the difference for the larger ground floor unit. Very courteous and helpful.
March 1, 2022
Google Public Storage Belinda Hale
I would like to thank Ms Nicole for her customer service at the Austin Rd location. We had a total of three storage and recently moved out of one. Her assistance and her willingness to help us was great. She has never been to busy to help us make the right decisions on our storage needs. My father is elderly and she has shown great patience. Thanks Ms Nicole for a job well done
March 1, 2022
Google Public Storage Rodney Carter
Nicole was very helpful and polite
February 25, 2022
Google Public Storage Shaquanna Elmore
Best choice .. you will be pleased
February 23, 2022
Google Public Storage James 1062
Very nice staff & very Professional They had what I needed a "STORAGE UNIT" 10x10. Property is clean and secure. No problems renting! If you need a unit..TRY HERE! Nicole is really nice and professional, so much so, I rented another unit!
February 13, 2022
Google Public Storage Lucinda Faust
Was originally scheduled for another location but discovered at the last minute there was only access till 6pm and I needed the latest time. Along the way I did encounter a very rude person in customer service but the all changed when I decided to go on my own to the Austin Dr. location where things changed for the better. Nicole was very helpful and knowledgeable of the size I needed also very patient,understanding,and listened to me when I was already upset from the customer service phone call. All I had to do was tell Nicole what I had and once I brought the items back everything fit with some space to spare and the price was very reasonable. Thanks again for going above and beyond something I don’t see very often in my community.
February 5, 2022
Google Public Storage V
Nicole was very knowledgeable about her facility and wonderful to deal with!
January 27, 2022
Google Public Storage Cornika Justice
Ms. Nicole thank you so much for assisting me with finding a storage. I love your spirit. Very knowledgeable, professional and humble. May GOD continue to bless you!
January 21, 2022
Google Public Storage Zman Beeps
Nicole excellent customer service
December 16, 2021
Google Public Storage Nate Boykin
Customer Service - Very courteous. Thanks
November 24, 2021
Google Public Storage She Bossy&ThenSome Inc
This process was quick and to the point. Not to mention we were able to take of the $1 for first month's rent. Nicole assisted me and knew exactly what she was doing. If Efficiency was a person it would be her. Thanks for assisting me in my new chapter and making this painless.
November 4, 2021
Google Public Storage Jimlia Ruffin
I just want to say meeting miss the cold as one of the best people I know that work in this public storage if you guys ever want to come and meet and greet someone that can get you into public storage please by all means don't hesitate please stop by and see her she will help you out and do whatever she can to accommodate your storage thank you Public Storage
November 4, 2021
Google Public Storage Niya Frierson
Very rude employees my belongings were damaged i will never store with them again
October 30, 2021
Google Public Storage Vonnya Basden
Nicole was very helpful she know her product she help me to pick the right unit she was awesome glad i. Pick this location very clean and office smell so good job well done thanks nicole
October 22, 2021
Google Public Storage Tiffany Williams
October 19, 2021
Google Public Storage PassionSpirits
Great facility! Management is very accommodating. I like the fact that you can get in and out of your storage quickly
October 11, 2021
Google Public Storage Yasmeenah Marie
Always professional and friendly service from the employees at this location. Clean and well-maintained. In a secure location, as it is surrounded by others secure facilities. Love the app!
September 26, 2021
Google Public Storage Noah H
September 24, 2021
Google Public Storage donqualle johnson
Had great help from Nicole, she helped me get the right size unit and explained things very well which made things a lot easier.
September 18, 2021
Google Public Storage Mohamed Sookram
Thanks for all your help Nicole!!!
September 16, 2021
Google Public Storage Tasha Stroud
August 19, 2021
Google Public Storage Henry Buice
Thanks for helping me download my app Lori I really appreciated it .
July 15, 2021
Google Public Storage Lucine Bullock
July 6, 2021
Google Public Storage SaRonda Davis
Ms. Nicole was very patient with me knowledgeable to my concerns and had a pleasant spirit
July 2, 2021
Google Public Storage Joyce Croffitt
Nicole was so helpful and polite. My unit was clean and she wasted no time getting me checked in, all around professional experience
June 30, 2021
Google Public Storage Alfred Franklin
Nicole was very helpful in my moveing in she was ver professional am glad i chose audtin dr office very clean
June 26, 2021
Google Public Storage Ovetta Cummings
Nicole was was professional and took time to answer all of our questions thoroughly.
May 29, 2021
Google Public Storage Yolunda Gaines
Nicole really helped me she's a star customer service.
May 28, 2021
Google Public Storage Mel Savage
Nicole was create she helped us find our rental place and was a great employee
May 23, 2021
Google Public Storage Angie Aikens
May 2, 2021
Google Public Storage Lawrence Simon
Ms Nicole is the best assistance ever nice I ever meet we need more hard working nice people
April 18, 2021
Google Public Storage Greaves John
Nicole was outstanding in a professional way. She treated me like family, she was very cordial and polite. She took her time to deal with me meticulously and answered all my questions and doubts.
April 18, 2021
Google Public Storage Allen Gamble
Nice costumer service, good costumer service Very nice
April 10, 2021
Google Public Storage kwana raleigh
Nicole was very helpful will recommend this location
March 30, 2021
Google Public Storage Ros Montgomery
Nicole was very professional, on point, sympathetic and kind. She's knows her work*****
March 27, 2021
Google Public Storage Blessed Girl
Nicole was great and very professional ❤️
March 25, 2021
Google Public Storage Thu Liee
Best place but little expensive
March 24, 2021
Google Public Storage Brad Freeman
Came to pay my storage rent and I was handled by Property Manager Nicole and i came out smiling ear to ear for information about the Public Storage App that really makes life easier and she was truly a joy and said she was gonna get me a lightbulb for my unit man she alright with me...Awesome service!!
March 23, 2021
Google Public Storage Terry Watson
Nicole was professional and knowledgeable. She was straightforward but polite. Diligent as well. Nicole also gave me some practical tips when I was moving out.
March 5, 2021
Google Public Storage Cynthia Caitlin
Nicole was polite, answered all questions, and was professional.
March 4, 2021
Google Public Storage latrice williams
March 3, 2021
Google Public Storage Darkshadow4ce ⑨①④
Nicole gave me exceptional service. She was really nice and her customer service is wonderful and she made it a fun experience for me. She was very professional and she went over everything in great detail. And I would DEFINITELY recommend this location.
March 3, 2021
Google Public Storage Fallon Adams
Nichole at the Austin drive location is amazing she works with you she gives great customer service 2 words awesome sauce!!!!!
February 23, 2021
Google Public Storage Barbara Willis
Nicole was awesome. Helped us find a great unit and great customer service on top of that!
February 16, 2021
Google Public Storage WandaL Johnson
Nicole's service is exemplary! Her customer service focus and attention to individual needs exceed expectations with each and every encounter! The location is convenient and extremely well kept!
January 28, 2021
Google Public Storage Natasha Smith
This was totally the most exceptional experience I have had in customer service overall if there was 10 stars to give that is what I would give Nicole my experience exceeded my expectations
January 25, 2021
Google Public Storage Robert Lupo
AAA+++ Great customer service!
January 23, 2021
Google Public Storage Ivory’s Playland
I came in to the Austin Dr location to rent a unit and was given great service by Ms.Nicole and Jacara. They helped with upgrading my unit they were very pleasant and I will be recommending this location.
January 23, 2021
Google Public Storage Corey Williams
Humble rising to all. First off I would like to say that I am a huge public storage fan and the customer service is spectacular. I want to also give recognition To Ms. Nicole Edwards for her outstanding professionalism and mannerism. Nicole assisted me and my mother with a unit and worked with us when other storage facilities wouldn't. Not only is she an amazing employee, she cares for the culture and people. That woman deserves a promotion. 50 stars for Nicole. Thank you again Public storage!
January 8, 2021
Google Public Storage Annette Johnson
I moved out my Public Storage unit recently on 1504 Austin Drive, Decatur, GA, and discovered that rats had destroyed a good amount of my items, including mattresses, clothes and small kitchen appliances. I reached out to Public Storage about being reimbursed for my loss and they responded a day or so later saying I needed to have gotten their (third party) insurance. As a matter of law, they are still be liable for properly maintaining the premises, in particular, exterminating regularly. Apparently, the property has a serious rat infestation issue and they know about it. They are using the "insurance" option hustle to get out of reimbursing people for their negligence. I would advise people to steer clear of this location and company in general.
January 6, 2021
Google Public Storage Dee Jay
Nicole was very helpful customer service was awesome 25981
December 17, 2020
Google Public Storage Phyllis Jenkins
December 5, 2020
Google Public Storage Odessa Odessa
Get your life in order, and get your stuff out of there.
December 1, 2020
Google Public Storage Marquita Walker
November 21, 2020
Google Public Storage Cierra Thompson
Very helpful. Very kind. Honestly was expecting something different in Decatur but Nicole was amazing!
November 17, 2020
Google Public Storage Chantaria 2dayy 01
Nicole was very nice wonderful customer service glad I store at Austin dr
November 13, 2020
Google Public Storage Kelly Le
nicole was very kind and helped me so much on which storage i needed.
November 12, 2020
Google Public Storage Gene jones
Nicole was very helpful, you need more women like her. Iam glad I choose that location
November 12, 2020
Google Public Storage Dayven
November 5, 2020
Google Public Storage Gianni Milan
Do not rent a storage unit here. My unit and the hallway to my unit had giant roaches, trash that wasn’t picked up for weeks and the most rude front desk. The District Manager, Sean Marker, never responded to my complaint. There are several other storage companies on the same street, with better rates that are CLEAN. Go elsewhere.
November 4, 2020
Google Public Storage Ase Manifest Oracle
Nicole was very friendly and courteous she made sure to get in contact with me and keep me informed about everything that was going on with the unit and was very helpful
October 23, 2020
Google Public Storage angie w
Nicole, keep up the good work. I loved her service she were prompt and professional and very friendly.
October 5, 2020
Google Public Storage Len Far
The customer service at this branch was excellent. Nicole at the desk went above and beyond to help us find the storage we needed to move our things at an affordable price. She helped us at a time where we needed help the most. Truly a genuine person indeed.
October 5, 2020
Google Public Storage Deryck Farrell
October 3, 2020
Google Public Storage Carmen Gay
September 30, 2020
Google Public Storage Karla Dennis
My experience was wonderful the process was swift and easy Mrs. Nicole was nice and very friendly and she made sure I had everything before, during, and after I moved in.
September 29, 2020
Google Public Storage RN4L ENT
Nicole was very patient & professional even though it was near closing time she handled good business with great customer care...
September 23, 2020
Google Public Storage Summer St. John
Nicole was very helpful and professional when I went by the office to reserve a unit. She listened to my needs for the unit and made sure I got the best rate.
September 19, 2020
Google Public Storage Topaz Thomas
I upgraded my unit with great customer service from Nicole. It was a bit of a challenge to get to the place, where I should land but she is awesome and definitely addressed all complications. Thank you, Nicole for all the extra effort and information to complete a smooth move. Most recommended.
September 17, 2020
Google Public Storage SANDS FAISON-MILLER
I relocated to the Atlanta Metropolitan Area about 4 months ago. I was referred to this location by a manager at another location. The employee who assisted me with setting up my account was professional and knowledgeable about the process. She went above and beyond to help me feel more comfortable with the policies and how Public Storage operates that facility. I would highly recommend this location to anyone relocating to the area.
August 24, 2020
Google Public Storage Drusilla Collins
I had the pleasure of meeting a wonderful young lady today at austin dr location with miss nicole very nice lady she help me alot am glad i came to austin dr location this girl know her stuff Thank You Nicole
August 20, 2020
Google Public Storage Evon James
Miss Nicole was wonderful excellent customer service am glad I chose Austin dr very nice lady
August 15, 2020
Google Public Storage Courtney Wells
Vida provided great customer service today. She explained everything and answered all my questions.
August 1, 2020
Google Public Storage Betty Windham
Vida I came today to update my contract and to also get a light bulb installed in my unit. First let me thank you for you customer service from your initial call to me on yesterday advising me about my contract. Inasmuch as I had informed you as to when I would come to the office, I was running late and you were courteous enough to followup to see if I had come by and left. Upon arriving I found you pleasant, engaging and very helpful. Your energy and personality is a welcome change from my last encounter which caused me to write a very unhappy complaint. Thank You Vida, I look forward to you being here . Gold Stars for all that you do here at Public Storage. YAAAAY!!! Stay safe. Betty Windham
July 24, 2020
Google Public Storage MissNikki Bembry
Vida was very helpful and respectful. She walked me through everything with precision. I could honestly say 'I had NO questions'. She helped me understand everything about having and renting the unit. I wish there were more people like her in customer service. Great job!!!
July 22, 2020
Google Public Storage Mildred Glenn
Vida was very friendly and knowlegable
July 18, 2020
Google Public Storage Lawanna Abraham
Vida was great she gave me all the info I needed
July 16, 2020
Google Public Storage Dwight Butler
Vida gave excellent costumer service.
July 16, 2020
Google Public Storage Patricia Gholston
Vida thanks you did great
July 14, 2020
Google Public Storage Zachery Gaither
Vida was amazing, she made my decision to join the public storage family an easy one. It was quick, 10mins quick and i feel at home. Thank you vida
July 10, 2020
Google Public Storage Sharon Glover
Vida Extension very good
July 7, 2020
Google Public Storage Allgame Mag
Vida was more than helpful!! I was frustrated and having a bad day when she went above and beyond to ensure customer satisfaction. Her personality and work ethic made it impossible for me to leave without smiling; she completely lifted my spirits!! Thanks so much Vida!
July 2, 2020
Google Public Storage Michael Farmer
Vida helped me did an awesome job
July 2, 2020
Google Public Storage chandra dallas
Visa gave me awesome service
July 1, 2020
Google Public Storage Sabrinia Kelley
Vida gave me good service
June 27, 2020
Google Public Storage Walt Dre
Vida was exceptional!
June 26, 2020
Google Public Storage Johnny Thompson
Vida did an exceptional job. She ensured I had a quick and safe experience doing my move out of storage. Thanks Public Storage for having employees like Vida.
June 24, 2020
Google Public Storage Helen Terry
Veta is help me with every thing she was perfect
June 15, 2020
Google Public Storage Tobie Bogle
I went into the Austin Drive location and had a great customer service experience with Nicole she assisted me in a most courteous manner and honestly lifted my spirits before I left I wish everyone in customer service was more like her.
June 13, 2020
Google Public Storage jabriel Green
Vida was great
June 6, 2020
Google Public Storage Julia Smith
June 3, 2020
Google Public Storage Karen King
Vida very good service
June 3, 2020
Google Public Storage Lois Pobanz
Just made multiple payments and was having a horrible day to begin with. Vida helped me out and was willing to search all my payments. Made my day a LOT easier.
June 3, 2020
Google Public Storage brenda Sandridge
Vida is very nice she gave me good customer service
May 30, 2020
Google Public Storage Ellis Virgle
Vida and Nicole I'm blessed that two ladies did awesome job give help i need and they should have star moment.
May 30, 2020
Google Public Storage Hameed Mccoy
Vida and Nicole helped me with everything I needed and explained to me everything I needed to know with detailed information thank you guys. Great customer service
May 29, 2020
Google Public Storage Nehemiah Oshadipe
Vida excellent customer service well done
May 29, 2020
Google Public Storage Isuru Vidanage
May 29, 2020
Google Public Storage Tim Herold
Great customer service, very accommodating
May 28, 2020
Google Public Storage Storm Doers
Vida was very professional
May 16, 2020
Google Public Storage Mekisha Pittman
Vida displayed excellent customer service skills! I recommend this location.
May 9, 2020
Google Public Storage Ace Noguera
Such a pleasant experience. I’ve dealt with a few storage places in the area and this customer service is by far the best. I was helped by the lovely Vida who stayed after they had closed to help me set everything up. She went above and beyond and was very friendly. Overall such a great experience. I highly recommend this location over others.
March 11, 2020
Google Public Storage Christopher Robinson
Nichole has been able to accomplish in one day what I've been trying to get accomplished for at least six months. That woman is worth her weight in gold and actually reminds me of what customer service USE to be all about. Thank you Nichole for making an intended battle a simple request. YOU ROCK!!!!!!
March 2, 2020
Google Public Storage Gemmar Ellis
March 2, 2020
Google Public Storage Lena Mapp
Donavon dose a good job keep up the good job
February 8, 2020
Google Public Storage Andrew Cauthen
January 27, 2020
Google Public Storage Steven Anderson
Came in to compare prices. Yalonda was very pleasant and answered my questions throughly. She definitely gave me that customer service experience that will always be appreciated. I know she paid attention in training.
January 25, 2020
Google Public Storage Quentin “BiggestToni” Lovelace
January 24, 2020
Google Public Storage Conell Johnson
Yalonda Had great customer service at this location I’ve went to other locations before and did not have such a great experience I would like to see more people dealing with customers with her same attitude
January 18, 2020
Google Public Storage Aundrey Allen
I walked in with my Aunt and was greeted by Yalonda. She was very helpful and informative. In addition to showing us the 10×10 & 10×15 storage unit; the customer service was 5 stars. Also notified us of the discounts they have available. Such a warm environment. Thanks Yalonda 👍🏿
January 18, 2020
Google Public Storage Valerie Benjamin
Ms. Yolanda was very helpful and pleasant along with being knowledgeable of job. Also, she gave us good ideas on how to save money and the available discounts. Thanks Ms. Yolanda for a wonderful customer service experience.
December 24, 2019
Google Public Storage Richard Davis
Vida was a great help!!! And always very cheerful!!!
December 20, 2019
Google Public Storage Cent Hilyard
Vida explained to me that i could make partial payment and that helps a lot thanks girl
December 20, 2019
Google Public Storage Terry Odell
Professional, clean, and great location. Would highly recommend checking them out. Ask for Donavon!
December 20, 2019
Google Public Storage Kim Wood
Vida showed excellent customer service and made sure any questions or concerns I had were answered with no problem.
November 13, 2019
Google Public Storage ken gooden
Evelyn has AMAZING customer service.
November 3, 2019
Google Public Storage Dorian Brown
October 29, 2019
Google Public Storage Kandi Smith
Vida is a great person an I luv her customer service... It's amazing...
October 17, 2019
Google Public Storage Helena Randolph
Best facility for renting great customer service and fast service. Dd was great.
October 16, 2019
Google Public Storage Lamont Yardsell
DD is super sweet when it comes what I am going through. She took the time and showed multiple units to try a find me the perfect unit
October 11, 2019
Google Public Storage j Walker
September 29, 2019
Google Public Storage Andrea Ball
Just moved out and had a great experience. TIP: move out by the last day of the month so you can save money.
September 19, 2019
Google Public Storage Carol White
The price are too expensive
September 13, 2019
Google Public Storage Beverly Sypho
Made my move so easy.
September 3, 2019
Google Public Storage Thomas Mcguire
August 28, 2019
Google Public Storage Stephen Campbell
Donavon was a total rock star in helping my family get moved in. It was a hectic and chaotic move and we arrived Donavon couldn't have been more kind, attentive and thoughtful. she was the sunshine on a really miserable day and my family is very grateful for her making our transaction smooth and effortless. Thank you so much!.
August 21, 2019
Google Public Storage Dianna Fair
Lymia was amazing!
August 16, 2019
Google Public Storage Nicholas Kuwik
Infested with rats and they are doing nothing. My property damage and they raise rates after 3 months.
August 14, 2019
Google Public Storage Garden Head Planters
Donavin was awesome! He helped me pick the correct size storage unit and gave me some tips on how to properly store my items. Great customer serivce.
August 13, 2019
Google Public Storage Jayce Thomas
Catherine is Awesome! I love her customer service!!
August 8, 2019
Google Public Storage Kieme Eligwe
Recently checked in to my unit. Had a pleasant customer service experience from Jasmine. She was helpful and knowledgable. Serviced me with such an up beat personality and was persistent in making sure I got my space for the best price.
July 27, 2019
Google Public Storage Shun Tookes
Donavan was very helpful in helping me look for what ai needed
July 16, 2019
Google Public Storage Taionne Blunt
Ms.Alyssa was Very professional detail oriented kind
July 8, 2019
Google Public Storage Dominique Parson
I wish I could give Donavon 10 stars. Very professional and went the extra mile to accommodate. Very clean and quiet at the location and definitely stand out from the surrounding companies
June 13, 2019
Google Public Storage Gvon85
June 10, 2019
Google Public Storage Fredrick Williams
This facility does not deserve the one star i gave but I to select 1 to even type my review. This storage facility has a WOOD RAT infestation , These rats have destroyed my brand new washing machine, they've eaten all of the plastic lines on the back of washer and ate one to the point where its unattached from washer. I'm sure the inside lines are eaten as well. my garden water hose has been mutilate...my items have been stored at this location since March. I have sent 2 emails to corporate about this and another matter which I will not go into on here and nothings been done but they are quick to lock you out of your unit if you do not pay. HELL you should not be in business! I was advised a region manager that i would be compensated for damages and I have not heard anything back. I'm so disgusted and angry i dont even feel like going through my other belongings. We have never had issues with rodents or roaches etc and this is just not acceptable. I was informed by someone with public storage that infestation is due to other customers storing food in the units , well i have no food in my unit and plastic water lines and rubber water hose is not household foods ;-/
June 9, 2019
Google Public Storage Sir Deziigner
June 8, 2019
Google Public Storage Clifford Rich
June 4, 2019
Google Public Storage Ford Marcus
Alyssa was exellent
June 1, 2019
Google Public Storage Kyeisha Turner
Stored here a couple years ago and was a little nervous about the area but the grounds and unit I was given were so clean! Moving is always a pain but Donavon gave us a few minutes of relief with how smoothly he was able to move us in. He is very kind and professional. Thank you for all of your help.
May 28, 2019
Google Public Storage Derek Lowe
Cool place
May 27, 2019
Google Public Storage K. T.
Never had a problem of any kind w/the Austin Dr location.
May 25, 2019
Google Public Storage Susan Johnson
Donovan went the above five star ⭐️ mark and was honest which is rare. I appreciate you!!!
May 22, 2019
Google Public Storage Tameka MiChell
May 6, 2019
Google Public Storage eric cox
All ways great a great experience,staff outstanding. Donavan is super knowledgeable of the public storage systems ,answer any questions I have have
May 4, 2019
Google Public Storage Lashan Breakfield
Never needed storage space before but Donavon was extremely helpful with making my decision. Thanks for making everything so simple!
April 27, 2019
Google Public Storage Mary Worthy
Thank you Donovan for all your help today. This place is definitely kept in good hands.
April 27, 2019
Google Public Storage Terrance Lamar
By far the nicest place on the block. If I ever need more space I know Donavon and the staff will take great care of me
April 27, 2019
Google Public Storage Lakasca Monique Stinson Demons
Good customer service
March 27, 2019
Google Public Storage Ken Bland
Great service from Niyah.
March 11, 2019
Google Public Storage Revenda Bannerman (PraiseMoves Greenforest)
Very kind, great location for my needs, professional service
March 3, 2019
Google Public Storage Antoine Flowers Sr
The staff (Donovan, Devin etc) has and remain very helpful. They also go the extra length in making sure your/my property is safe.
February 13, 2019
Google Public Storage Josh Dubya
Nice facility! Property manager was super helpful and answered all my questions!
January 18, 2019
Google Public Storage Shaq Gurvin
Lasheena & Donovan!!!! What can i say about them? They are the freaking awesomest!!!! They took great care of me "Shaq Gurvin" and the customer service was exceptional. Thanks guy and gal!
January 14, 2019
Google Public Storage Monique Byrdsong
Sheena was very helpful and professional...great customer service
December 26, 2018
Google Public Storage Mercedes
Brandy was awesome! As if we connected! Her customer service was outstanding !
December 7, 2018
Google Public Storage Helen Cook
November 11, 2018
Google Public Storage M2fworldclass Presents (Unkafacevision)
Heather was very helpful and informative during my rental process. I wpuld recommend this facility for anyone moving
October 23, 2018
Google Public Storage Nate Dupree
The service was fast and extremely helpful. I got the exact space I needed. Heather was the employee on shift. Excellent service.
October 20, 2018
Google Public Storage Henry Jackson
October 12, 2018
Google Public Storage Fatima Murphy
Vida was very polite nice and helpful
September 23, 2018
Google Public Storage Trevena Barnett
Went in to fet prices and I meet a sweet very knowledgeable sales associate.Arieal was very helpful and answer all the questions I had very professionally.Thanks Arieal for all your help
September 16, 2018
Google Public Storage Char Brown
August 26, 2018
Google Public Storage Mike Battle
Good customer service from niyah.
August 13, 2018
Google Public Storage Tony Styles
Niyah was great with her customer service skills and she made what I wanted happen with great ease it was the easiest part of my moving experience
August 13, 2018
Google Public Storage Kris Kat
Great customer service!
June 15, 2018
Google Public Storage Shauneika Streeter
I wasn’t satisfied with my things being stored here after moving my things out the unit was full of spiders and roaches after only three weeks mold was started to take over my items it’s mold on the walls if you look closely be careful how you choose your unit .
June 10, 2018
Google Public Storage Joi Williams
June 4, 2018
Google Public Storage Christopher Sosa
keli She was a wonderful customer service representative
May 28, 2018
Google Public Storage Shaquita Coleman
This company has excellent customer service one of the employee name Keli was every helpful.
May 1, 2018
Google Public Storage Liv Live
Keli was vert fast and had awesome customer service. She found me the best space for a great price and was very understanding towards me. Thank you Keli for your help.
April 27, 2018
Google Public Storage Kesha Ross
April 3, 2018
Google Public Storage Brian George
Great service.
April 1, 2018
Google Public Storage Shay Sherman
Keli is great . Extremely helpful and has a good spirit. ❤️❤️
March 29, 2018
Google Public Storage Rico Reddick
Heather was very helpful during my rental process and knowledgeable as well.
March 12, 2018
Google Public Storage will williams
Keli was amazing very funny for my first time very great and helpful
February 21, 2018
Google Public Storage Andrea Hambrick
Ebony Ebony Ebony where to start. First off she was very professional had a great attitude she called me to let me know they were gonna have a auction and I should come on in to avoid the traffic. When I got there they were busy but she is a GREAT multi tasker and had a smile the whole time. I can't say enough good things about her she was WONDERFUL I give her a million stars.
February 19, 2018
Google Public Storage Charles Strickland
I came in today looking for a place to store my belongings. Ebony was very helpful and she explained everything clearly and concisely. Also she is very knowledgeable and professional. I appreciate good customer service thank you.
January 30, 2018
Google Public Storage John Crowe
Nice staff and clean property
January 24, 2018
Google Public Storage jevon harris
Heather and Ebony was very helpful and had excellent customer service.
January 24, 2018
Google Public Storage Samantha Walker
Just relocated from Clearwater Florida. Ebony was very warm and welcoming. She made my transition very smooth and I appreciate the great customer service. I would definitely recommend her location for any one in need of a storage. True meaning of southern hospitality😍
January 22, 2018
Google Public Storage Latricia Faulks
Keli is always awesome and always smiling.... I moved in last month and she has been very helpful...thank you.
January 12, 2018
Google Public Storage J Desiree
Terrible. Their employee, Ebony, does not know what she’s doing, will make mistakes, and lie to cover herself. Their water pipes have been broken for several days, and their staff picks fights with each other (Ebony said another employee tried to get her fired by hiding the locks for customers). She curses, is wild, and unprofessional. There’s a reason her coworkers don’t like her. I wouldn’t trust this place unless they were more upfront with their issues.
December 20, 2017
Google Public Storage Lorenzo Whitehead
Keli was awesome and thank you for the storage space for my friend lakeisha . I will send more people to rent spaces from public storage.
November 5, 2017
Google Public Storage jared liburd
Keli was great and had a great tine renting space.... i will be back and thank youbfor the great price and location. Thanks public storage!!!!
October 14, 2017
Google Public Storage Willie Hubbard
Keli is the best manager I have ever seen.... since the I first came into location she has been very helpfully with great customer service. Thank you for everything and I will be back to rent again.
September 5, 2017
Google Public Storage Marsha Michelle
Alyssa is the best !!! She stayed over for us to help up in our time of need !!! It was imperative that we get a storage today and she made sure we were taken care of !!! If every employee at every company were as professional, courteous, knowledgeable & sweet as her there would be no bad reviews !! She is amazing !!!? If she happens to see this please let her know that she was a great help to me & I am forever grateful !!! Thank you so much Alyssa !! Marsha & Aliyah
August 5, 2017
Google Public Storage Angel Cake's Kisses
August 1, 2017
Google Public Storage Ryann Jackson
Thank you Alyssa you was wonderful and found the best space for me. And the cheap space.
August 1, 2017
Google Public Storage angela wiggins
Thank you keli for the perfect unit and the great customer service. Will see you again. Public storagr is a great place to store....
July 29, 2017
Google Public Storage Deshana Scott
Alyssa was great and the rental was fast and easy. Thank u
June 8, 2017
Google Public Storage Le'Aimee Matthews
May 18, 2017
Google Public Storage Rathiyah Hunafa Reynolds
This was one of the best experiances I have had. Alyssa was very professional, she really knew her job very well. I was in and out within a reasonable time, I felt comfortable with everything. Thanks for the wonderful customer service.
May 7, 2017
Google Public Storage Cindy A.S Haddon
The ladies were extremely courteous! Ebony and her trustee sidekick! These ladies rock.
April 22, 2017
Google Public Storage Desmond Myers
Great customer service from Ebony!! I came in to get a storage unit and she showed me the unit, also outlined the contract and explained on details my charges and how everything works from using my gate code and to using my key card. I felt like my belongings are safe and secure. I left my key card and she went to the through the procedures to get me another one and got me into my storage fast!! Definitely will be using this place more often.
March 14, 2017
Google Public Storage Ebony Perry
March 13, 2017
Google Public Storage Keala m
This is a great and safe location for your personal belongings. The customer service is great. Ebony was so helpful and many other business need someone like her on their team. I'll be telling others about her and this location. I give her 2 thumbs up!!👍👍
March 10, 2017
Google Public Storage SDA Home Group
I searched the Internet for the specials and found a unit at a fair price that fit my storage needs. I got a follow up call from the office thanking me and confirming my reservation and move in date. I toured the facility before signing the lease to make sure it was clean, safe and had helpful staff. Sasha was great. Very friendly and helpful without having to sound scripted. I would recommend this location.
February 27, 2017
Google Public Storage Douglas Hines
I been a current tenant with Public Storage for a little over a year. I must say every time I come into the office it's like the first time. Ms. Ebony and Mr. Ernest always take good care of me. They are always helpful and I appreciate the good customer service. Thanks guys😎
February 27, 2017
Google Public Storage William Jeffries
Ms. Ebony was very helpful and professional. I enjoy the experience every time I come down to the property. Thanks Ebony.
January 31, 2017
Google Public Storage Tameka Stevenson
Amazing experience. Mr. Ernest really knows his job. I've rented 2 storage units from this location and not once did I have concerns of any of my belongings stolen. I would refer the staff and store to anyone needing it.
January 26, 2017
Google Public Storage Dihann Callender
I had a great experience in the office today with Keli. She was very organize and pleasant and friendly.. I have to give her A+++++++ in customer service...
December 3, 2016
Google Public Storage terrence joseph
Ms. Ebony and Mr. Ernest always provides superb customer service when I come into the office. Thanks guys!!!
November 29, 2016
Google Public Storage Geri Hobbs
Mr. Ernest is not just working for Public Storage...he is why I keep using this location. He is very outstanding in. The customer service area. He make sure he has completely met your needs. Job done Ernest!!!!
October 19, 2016
Google Public Storage Matt Burch
Ernest is the best! So professional and courteous. And Sean the manager is the same. A great team. My favorite location that I've dealt with by far!!
September 13, 2016
Google Public Storage Karen Robinson
The employees at this location deserves 5 stars however the owner does not, there was a break in and the lock on the unit I was renting wasn't broken but the guy who repaired the doors cut my lock off and I had to purchase another one because the owner wouldn't give his approval to replace the one I purchased and when I called numerous times I was never given a return call and also for numerous months after the break in those of us with inside units only had access to our units during this property business hours because there were pad locks on the doors and only the employees had keys to unlock them and during this time of limited access the rate increased, I don't think the customers should have to pay more money when we weren't given what was in our contract and that is access to our units from 6am till 9pm, Needless to say I moved out.
August 8, 2016
Google Public Storage T. Nichole
Ernest helps me alot! Good location also.
July 16, 2016
Google Public Storage Fawn Ferrell
Mr. Ernest and Ms. Ebony are two of the most wonderful people I have ever met at a storage unit love their customer service. Paid attention to detail and every one who came in the facility.
July 8, 2016
Google Public Storage Roberta Thomas
Duane has very excellent customer service as was helpful in helping me find the best size unit.
June 21, 2016
Google Public Storage jue baby
Customer servicewas awesome will be using this location again
May 2, 2016
Google Public Storage Icons South Entertainment
May 2, 2016
Google Public Storage Carla Pearson
I had my things at this facility and it got mold and mildew. So i made a claim lol they offered me $150 my damaged property. I will not being renting from Public Storage ever. The insurance they make you get isn't worth nothing it don't cover your property. They are just collecting free money from the renters. And i felt that was insult. First it started with the rodents and then water leaking inside my unit. I hope that doesn't affect the outstanding customer service that Mr.ERNEST give to the customers. My problem is with the insurance company.
April 18, 2016
Google Public Storage Chris Chris
Good customer service from duane
April 18, 2016
Google Public Storage Lashay Brightwell
They put up new card locks and it hasn't worked three time they haven't done a credit on unit for inconvenience caused by me being unable to get in due to new locks and they want you to pay on-time but I'm locked out the unit sad I won't recommend the one on Austin Dr plus they don't have a emergency contact and I was told I'll get a call when changes come about and didn't
February 17, 2016
Google Public Storage Steven James
I have had an assume experience with Mr. Ernest. He has a unlimited wealth of knowledge to give and share on the importance of customer service and business matters. I have stopped in.. not only to pay my rent...and even when I didn't have it to pay but I listen to and learn from him some life lessons that I pass along to my daughter. Not that I didn't get those lessons myself from my parents. We all need refresher courses in dealing with people and how to deal with matters when we come to crossroads that are going to happen. It's how we deal with people that will make or break how people patronize a business...I was at that crossroad and because of Mr. Ernest I am still a Public storage customer....Thank You Mr. Ernest. You do make Austin Dr. location what it is!!!!!
February 4, 2016
Google Public Storage Taneisa Allen
Anissa helped and was awesome!
January 25, 2016
Google Public Storage Carla Michelle
Great service. They answer the phone when I call. Their personnel is friendly and helpful. Clean and lighted so that I can sort through boxes. Ernest has been especially helpful and friendly...always smiling and offering a friendly greeting. Sometimes the days can be long and a kind smile or word really makes a difference.
January 6, 2016
Google Public Storage shykail fambro
I have rented from these people for years and they have the best customer service the site manager was great with anything i needed
December 3, 2015
Google Public Storage Renata Magdalena
Trystan was very courteous and polite, she took time to answer all of my needed questions and have very clear answers and instructions....
December 1, 2015
Google Public Storage Oscar Gordon
Ernest is the best!!!!!
November 29, 2015
Google Public Storage Brittani Watkins
Trystan was so nice! She was very knowledgeable and showed me many units until we got the one that fit my needs.
November 28, 2015
Google Public Storage David Mincey
Trystan has amazing customer service she helped me out today with my storage and I recommend personally asking for her.
October 28, 2015
Google Public Storage L Bridges
The service was very nice and well explain, the young lady Trystan was very helpful. I'm so glad they was in that area cause they I got everything I needed there. Thanks Trystan
October 23, 2015
Google Public Storage Reese Love
I really enjoyed my experience with Trystan and Ernest. They helped me save alot of money
October 22, 2015
Google Public Storage Eric Avery
Ernest and Trystan always give me great customer service whenever I come here.
October 22, 2015
Google Public Storage Kerri AK
Really polite employees; they get the job done the right way. Manager Ernest does great at maintaining entire property.
September 28, 2015
Google Public Storage Tanya Thomas
Trystan was great very nice and helpful!!!😎
September 27, 2015
Google Public Storage Sir Duke
So far so good. Good location and Trystan was exceptional.
September 5, 2015
Google Public Storage Cynthia K
I would give it 2 1/2 stars because its close to where I live, but due to an break in they lock the doors to the inside units and you can only get in while staff is still on the property:( I work on some weekends and cant always get there before they leave. Also since they bought out the original company, the District Manager has went up on the price 3 times. He is passing the cost on to us. Never had any burglary problems before PS took over. With the money they are charging, this company should have made repairs to the fence before the break in and the damage to some of the units. Yes, I've called to complain, waste of time. The last increase jumped up $17! Not $5 or $7. Hopefully my situation will change for the better:)
September 2, 2015
Google Public Storage Carlos Myers
I had a great experience with Trystan . 👏 definitely has great customer service !
August 15, 2015
Google Public Storage Robert McWhinney
I have had an excellent rapport with management and staff who have offered great customer service.
July 14, 2015
Google Public Storage MARY WYMBS
I did not have a good experience at this location. First thing, I made a reservation for my son to rent a unit on Sunday. He called the office to make sure that he knew where the location was and the associate told him that she could not give directions, she can only give the address. My son got there and was told that he could not rent because he did not have proper ID. He lost his license and had a new one from the DMV which is legal ID but because it was paper, she would not rent to him. He came back with my other son to rent the unit, she then told them that she could not rent to them because they had to get the insurance that Public Storage sells. My son called my sister in law who is a former employee and she told him that he could decline the insurance. She was acting as if they were interrupting her day or something. After reading the reviews on this site, I cannot believe that this is the customer service that was given to my sons and if this young lady does not want to be bothered when she is at work, then she should not be working in customer service.....I did get the DM's number and do plan to call.
June 27, 2015
Google Public Storage Shannon Brown
I had a good experience today with the representative Ms. Christie at the AustinChristi at the Austin Drive location .
June 18, 2015
Google Public Storage Dauds World
Ernest was the best help in the world. I will refer everybody here.
May 22, 2015
Google Public Storage Jacquelyn Williams
I was looking for a storage place where I could put large equipment. I had someone else call for me. The 800 number said nothing open but a unit on second floor. When I got there and spoke with the manager Ernest help me get the unit best for me. He showed me a number of units. The best in the area.
April 17, 2015
Google Public Storage Kia S.
Thank you to Mr. Ernest for all of your help getting my unit transferred. Your kindness and warm smile was much appreciated after such a stressful day!
April 5, 2015
Google Public Storage Bryan Thompson (IK the Troll King)
I have never had a storage unit before, so I had no idea what the procedures and idiosyncrasies were, but Nasha made the whole experience effortless and provided me with an excellent introduction to everything. She was friendly, and helpfully answered all of my questions. When one has to move, it is stressful, but she helped to make this aspect of it effortless. Kudos!
March 20, 2015
Google Public Storage Hellina’s House
Ernest provided knowledgeable customer service and made my move in very convenient and easy.
March 13, 2015
Google Public Storage Erica Cameron
Good Customer Service Ernest was great at explaining the prices and sizes of the units.
March 11, 2015
Google Public Storage Kimberly Singletary
Ernest was very polite and helpful. He made my experience a great one!!
March 8, 2015
Google Public Storage Mercedes Williamson
He was very helpful and nice
February 24, 2015
Google Public Storage Paulette Smith
Prior to relocating back to Tampa, FL, I rented from this particular Public Storage facility on Austin Drive where I had the opportunity to meet Ernest. One of the BEST Customer Service representatives I have ever encountered. His professionalism, mannerism, as well as personality was impeccable. I have been using Public Storage for quite a few years, and I must say that I will always recommend this particular facility to all I know based on price, location, cleanliness, and again, ERNEST. Upon departing from my unit to relocate back to Tampa, FL, I shared with him why I had to depart (death of my son). He took the time out (of his busy schedule) to extend his condolences to me and my family. And to go a little bit further, he went out of his way to make sure my exit (without stress) went OK. My new experience with my new Public Storage facility (Lazy Lane, Tampa, FL) was the perfect location during my transition, so I commend Ernest for the job he is doing with Public Storage. Not only was he professional, and personable, he was also very considerate with other clients, based on my observation on a busy day. Not to forget, he was also very attentive and reliable. I highly recommend Earnest for a raise, promotion as well as a month off "ALL EXPENSE" vacation to anywhere he may desire. He well deserves it as much as Mary (on Lazy Lane) in Tampa, FL Both location employees have been very supportive and a major asset to your facilities. I have no regrets being a Public Storage client and would and will continue to recommend all I know to continue supporting your business. Thank you Ernest for all you do for Public Storage and hope my recommendation (on your behalf) is recognized). Paulette D
February 18, 2015
Google Public Storage Cherelle Etchiso
Today I rented a unit long term, this was my first time at this location ; I almost missed it but I am so happy I didn't. Mr.Ernest was AMAZING, great deal of patience, and most importantly Customer Service beyond HELPFUL! GOD BLESS & Keep Up The Good Work :-) I will become Loyal.
February 11, 2015
Google Public Storage skipdecatur
Reserved a unit on February 9th. Visited the location on February 10th. Met with the manager Ernest. He asked me what I was storing. I told him and he said let's take a look at that unit. He felt it may be too small. After I looked at the unit, he was right. He offered a larger unit and explained how it would be billed. I was very happy with the larger unit and so were the movers.
February 10, 2015
Google Public Storage Samantha Jenkins
Mr Ernest, Is very Helpful, Knowledgable & has Great Customer Service..
February 6, 2015
Google Public Storage Johnathan Barksdale
When I first moved here I got a deal and it was no hassle my own gate code and door code customer support services on point friendly management and staff I thank manager in white Volvo and new associates Brenda
January 30, 2015
Google Public Storage Keir Morris
Great place to store your things. clean, safe, overall very good place to have your things
January 30, 2015
Google Public Storage Collin Meikle
Great storage facility and excellent customer service.
January 25, 2015
Google Public Storage Alando Love
Nasha is an amazing employee she helped me with all my needs and got me a great price I would recommend this location TO ANYONE !!!!!
January 22, 2015
Google Public Storage jeanine Woods
Mrs Keli customer service was excellent and I will refer a friend to public storage because she was very nice person I will make public storage my second home because of her thank you
January 2, 2015
Google Public Storage Christopher Enmon
Great service!
December 22, 2014
Google Public Storage Ellis Loranzo
Evelyn was very helpful while assiting me with my storage needs...
December 15, 2014
Google Public Storage Saahir Salahuddin
Evelyn wad on point she called me before I got there and everything ready for move in👍👍👍
December 13, 2014
Google Public Storage Alberto Ramos
The greatest costumer services I've experienced. Thanks Mr.Ernest.
December 11, 2014
Google Public Storage Silky Moore
My experience here was great journalist took great care of me and I was at the store location at 25981 and if asked yes I will recommend anyone
November 18, 2014
Google Public Storage Robert Davis
Evelyn was the best thank you
November 7, 2014
Google Public Storage Amanda Maio
Ernest and Nasha were great!! :-) Very good location!!
October 27, 2014
Google Public Storage BOWLEGGS24
Evelyn is great, she explained everything to me.I loved the fact that I received reminder calls. Thanks Evelyn
October 9, 2014
Google Public Storage Sharon Schneider
Ernest was very helpful and very friendly. I am grateful for that at this busy time in my life.
September 13, 2014
Google Public Storage chrisanddavid1
Great experience! We are glad we signed up at this location.
September 8, 2014
Google Public Storage nancy winston
I had an awesome experience. Ms. Evelyn was very professional and patient with me. I highly recommend public storage on AustinDr.!!!!
August 14, 2014
Google Public Storage ntyce98
Ernest is always unbelievably helpful love this location
August 14, 2014
Google Public Storage Alesia Upton
Ernest was very helpful, he made sure that I received the best experience and deal! The storage unit was more than what I expected, climate controlled and at a low price monthly!
August 13, 2014
Google Public Storage L. Tajease Williams
This storage facility is very clean. The manager Ernest is very knowledgeable, and he made the process very easy! However, locks are a bit pricey :)
August 5, 2014
Google Public Storage Shequishe Kelly
Kwana. Was profesdional
June 29, 2014
Google Public Storage Tee J.
Ernest was great. Awesome customer service.
April 28, 2014
Google Public Storage alyssa Boglin
I went in to this location to purchase a storage . I was greeted by Lady named Nasha . Her kind smile was welcoming . She explained ver disruptively about the sizeing and pricing of storages . Before i made my choice she took me to see the actual sizing .Great Customer Service At This Location
April 25, 2014
Google Public Storage M. Leicey
Very helpful
April 23, 2014
Google Public Storage swagalicious ent
Good service 25981
April 5, 2014
Google Public Storage Juvonne Taylor
Hailee and Ernest
April 4, 2014
Google Public Storage Charles Bradley
Hailed and Evelyn. Where wonderful employees. They were very clear with explaining. The document. Etc...
April 1, 2014
Google Public Storage C Allen
The service at this location was excellent. Hailee and Ernest were very professional and helpful.
April 1, 2014
Google Public Storage Darrell Garrett
Customer service is great! If I ever need a unit again I will definitely come back to this location.
March 29, 2014
Google Public Storage Jennifer Rice
Hailee was very helpful and courteous with her service. Definitely enjoyed my experience with Public. If needed I would choose to use your company again. Thank you Hailee and Public!
March 29, 2014
Google Public Storage Ceo M.
I have had less than ideal experiences with self-storage facilities but I am happy to say this Public Storage has given me the easiest time and highest quality service! All of the employees here have been great. Hailee was the employee who helped when I first began coming to this location. She really set the tone for that high quality service I'm talking about! She was very patient -- answered all of my questions clearly and seemed happy to be doing so. All in all ready and willing to aid in whatever way she could. This is the location to come to if you live in the Decatur/Lithonia area.
March 28, 2014
Google Public Storage Khaatim Muhammad
Hailee customer rep was awesome promotion in the near future is much needed
March 28, 2014
Google Public Storage Alaina J
The customer service at this location was great! Hailee and Ernest were very helpful.
March 3, 2014
Google Public Storage ryan Williams
Hailee had a great attitude explained cost and gave great customer service. I left feeling I had everything I needed explained and nothing hidden
March 2, 2014
Google Public Storage Quartez jackson
Nasha was very good and had wonderful customer service skills
February 27, 2014
Google Public Storage MArie wAtson
Nasha and Ernest service was great.
February 21, 2014
Google Public Storage Jerryse Bowers
The service that I received from Day 1 from Mr. Ernest and staff was absolutely incredible! They were attentive, courteous and polite. I enjoyed patronizing this Public Storage on Austin Dr. If you want outstanding service and customer service, I recommend THIS Publc Storage facility. Thank you, Mr. Ernest and staff. God bless you and the staff.
January 25, 2014
Google Public Storage Carlos “TOFG” Jenkins
Great service and suggest that everyone that need to storage anything in the area its the best place to store your merchandise. Customer friendly and that Gabrell is wonderful!!!!!!!I