Public Storage Self-Storage Units at 3748 Covington Hwy, Decatur, GA

I, for one, am beyond sick and tired of encountering people in customer service positions who act as if they do not know they are a customer service agent. The inability to courteously do their job. The unwillingness to make an effort to treat customers as they want to be treated as a customer. The foul attitude. All of those things are the norm in the region of the country I am from—Nasty Attitude New England. So, when I speak to the manager at the Covington Highway Public Storage in Decatur, GA, I am ALWAYS beyond thrilled and extremely grateful that she is ALWAYS the antithesis of the above described. Ms. Tasheba is ALWAYS courteous. She is ALWAYS respectful. She is ALWAYS personable. She understands that she can be all of the foregoing and a consummate professional too. I am very grateful for the ALWAYS stress-free and pleasant interactions I have with her as a long-time customer. Well done, Public Storage, in hiring an ALWAYS GENUINELY courteous and respectful manager who sublimely exemplifies how one in a customer service position should treat customers!

Great experience nice customer service storage unit was very clean

I've had my unit at Public Storage for a year and a half, and I couldn't be more pleased. The property is always clean and well-maintained, which gives me great peace of mind. A huge shoutout to Tasheba—she is absolutely amazing! Her helpfulness, positive attitude, and top-notch customer service make all the difference. Thank you for making this such a great experience!

Tasheba is so nice. Great storage experience.

Derrick is helped me very quick for me. It’s a very great help

Derrick and Tasheba were great! Would definitely recommend to my friends and family!

Derrick was a great help

Rats ate through most of my thing there were rat poop and dead rats everywhere the place was stink with dead rats ,I took some of my things out lock back the storage and when I return they took the lock off my things ,and told me I left it open.

Great service . So helpful and made it super easy!

Tasheba was so nice and made the experience so easy! Thank You so much !

Lymia was great. Thank you

Great Service . Thanks Tasheba ! So helpful and patient .

So helpful ! Thanks for your service Sheba and Lamar

Super easy and fast ! Thanks Tasheba

Great service

Great customer service and a quick process!! Tasheba was very helpful and courteous. Thanks for your help.

Great service! Thank you Tasheba & Lamar

Fast and easy! Thanks Tasheba, Lymia & Kim !

So I just received a message from Public Storage about a Change in my Rental Agreement. Which seems about right after my dealings with the Corporate side of PS in which they just hiked my storage fee up $120 a month. I tried to get someone to listen/help me because it's just too MUCH. I'm FINALLY in a position to be able to put back and save to finally move my stuff out of Georgia to where I am now in Indiana. I said I wasn't opposed to having a rent increase.... but $120 EXTRA (that puts me at almost $500 a month)for a storage unit is insane and actually takes AWAY from what I COULD be putting back so I can come get my things. I was talked down to like a child and condescended to for asking someone to just BE REASONABLE. To now being threatened to have my stuff being padlocked by them (with a $50 fee) if I am ever late. I have ALWAYS used Public Storage for any storage needs and this is the first time it's been in storage for as long as it has (because life/COVID/massive Apartment Rent hikes that made it IMPOSSIBLE to save). But I tell you what.... when I finally do come down to get my stuff, I can guarantee you it will NEVER go back to a Public Storage facility ever again. I've been a good loyal customer with every time I have needed storage. But the fact they felt emboldened to hike my fee as high as it went, to being talked down to like a child when I pretty much begged for some sort of mercy by someone who said he was indeed *corporate*and now knowing they will not only charge me $50 for a late fee, but put a padlock on my door and tack on ANOTHER $50 for that... well it doesn't seem to matter that I was loyal to them because they have no problem trying to make my life a little harder. It's just a storage space. Not an apartment. No one has to*maintain* it or make repairs. But what's in it IS important to me.... and with this kind of increase, it will make it harder for me to come back and remove it. But I will eventually and I will always remember the condensing attitude I was given by someone from PS Corporate.

Great service ! And super easy . Thanks Tasheba

Tasheba is a gratis person, super easy experiencia, perfect! Recommend 100%

Tasheba delivered excellent service. Got me in what I needed ! Thank You

Tasheba is an excellent representative for Public Storage; they are lucky to have her. Anyplace would be. She untangled a fouled up situation not of her doing with grace and in good humor.

Great Service !

Always pay my bill here. Super nice and friendly. My unit is not even at this location.

Ms.Dora was great! Also Helpful

I was about to lose my valuables in an auction but Mike went above and beyond to help me. He was able to get my rent reduced. If you need a storage or help with your space, see Mike, he’s the best.

Nice customer service and well respectable with getting the help I needed in a short period of time.

Mrs Catherine was very nice she's was very helpful and has good customer service 💕💕💕💕💕

Nice people && great service ! Fast and efficient.

Ms. Catherine was great upon my arrival.

Quick and professional

My experience with Michael was seamless and quick. His customers service skills were refreshing. 😁

Great Service. Manager were super nice!

Tasheba provided me excellent customer service. Loyal customer. Renee White

Staff was very helpful & kind....the experience makes me glad to yalls facility a home away from home

I came by today in need of a space and the service was fast and professional. I felt very welcoming and happy 🤎🤎🤎

Mike is very knowledgeable and helpful! Thanks for all your help making the process very easy and answering all my questions. 5 STARs!

Mike really helped me out today!

Tashaeba and Mike were so helpful and efficient! I will definitely rent there again!

The service I received from Mike was great.!!!!

BRANDON did an EXCELLENT job to resolve my issue.Not only did he go above and beyond, he showed the compassion all business owners needs working for their establishment. He honestly restored my faith in Public Storage as a brand and corporation that cater to thousands of pple. Once again THANK YOU Brandon!!! I will continue to recommend and stay a customer of Public Storage because of you.

The lady was very helpful and very kind.

Tasheba was very helpful. made the process so easy ! highly recommended

Tasheva was very helpful showed me the storage space and got me set up with the app easy. Thanks great customer service

Ms tashiba, was a miracle worker for me the best employee ever

Customer service was very professional and explained to me clearly and plainly was very pleased with service

Tasheba was “Awesome”along with a great personality and very professional. She made the entire process smooth sailing for me!! Great job.. pleased customer

The best customer service I have witnessed since being in Ga.

I really appreciated the great service an time takin out to put me in the perfect storage.

I can't begin to express the value & gratitude that I have for selecting this storage facility. The management has been exceptional. Even though I live out of state, I've felt so comfortable knowing that the communication, accountability and overall maintenance of the facility has been A1 as promised from the time I first started renting my unit. Thanks Yolanda for making the experience of renting with Public storage one that I'll gladly recommend to anyone looking for a place to securely have their most valuable possessions protected and maintained. I appreciate you for holding up your end of the bargain and keeping me with A Peace of mind and safe.

TaSheba was great.very helpful and professional.excellent customer service

Well, my day was going bad. Until l came to 3748 Covington Hwy and mate Laronda before I New anything about storage? Ms. Laronda broke down and showed me different size of storage that l can put my furniture in. She was firm and detail on the Instructions she gave me about storage. She was a big help to me. If I was her boss. I will make sure she get a outstanding raise... Thank you Laronda at Public Storage

Terrible service the manager was rude. Also took money from someone i know. And after I left called the person and told them I got a storage. Which is is breaking the law for give personal information out.

Tasheba and TiTi were so nice. They made this process easy for me. I'm moving from IL.

Dorothy and Tasheba had great service. Got my app set up!

Kiaran/Dorothy

Kiaran/Dorothy...Amazing Service...Thank you!!!

Kiaran/Dorothy Best customer service will refer friends.

Kiaran helped me break down the difference in prices, taxes, insurance and calculations. Yes it took time but she did all of that with smile on her face. That’s how AMAZING and awesome she is. If you’re looking for a storage unit with a real professional manager, please go to this location at 3748 highway Decatur, GA. She runs that place really well. I ask a lot of questions and Kiaran has answers for all of them, no attitudes, no objections, just straight up SMART and professional.

Kiaran Great service very Knowledgeable Helpful Every question I asked

Kiaran gave me ver good information and was patient and helpful. I'm glad I gave today another shot.

Kiaran was very helpful and patient with me I really appreciate her. I have teies the rest...This Public Storage is the Best!

Sheba has excellent customer service! And Gets The Job DONE !

TaSheba was excellent in helping me pick the right storage!

Easy to get in and out quickly. The attendant is super nice and extremely helpful.

Teri Collins went above and beyond for me!! 💪☺️Thx

I had a great experience with Tasheba she was knowledgeable and very polite.

The agent was very friendly and knowledgeable. Great service!!!

Kiaran and TiTi I had a wonderful day with these young ladies and look forward to many more

Kiaran was very helpful. She provided great customer service. She supplied all my needs. She kelp a smile on my face, very informative, professional, and multitasking. I'm aplease customer.

Excellent service..Very pleased

Tasheba was amazing. Great experience, made it so easy. This was the second location I went to. I'm so happy!

Excellent service! Trina and tasheba made the process so easy for me!

Great Service. Sheba was nice !

Tasheba has great service! She was able to get me in and out. Upgraded my space, and secured my unit.

Catherine was a great, gave me a lot of info to help with my transfers. Great representative

Rats chewed though my plastic and wooden items. My payment of $9.00 extra for insurance didn't help.

Everything that looks good Isn't! These people will smile In your while giving in you a knife in your gut.

Will never do business with them again not a good place

Solid customer service. Willing to go above and beyond to help people during the usually stressful time of moving. Thanks y’all!

Make sure to get the insurance offered with your storage rental. I had no food items stored and rats still got into my belongings.

Lymia is friendly and knows her stuff. Got me in and out , thanks.

Lymia is very nice and helped me today

Rented almost a month ago and came in to pay my bill today. Lymia has been very helpful and sweet and I appreciate her dearly. Thank you so much.

Lymia was great thabk you

Toshiba was very helpful! Great service

Great service from lymia

Great Customer Service Care about the business and Customer

Lymia rocks . Helped me and my mom with everything and did it with a smile. Thanks

Lymia is very nice. She answered all my questions and helped me with all my needs. Thank you so much.

Lymia is great , very helpful

in and out

Lymia was great thank you. And tasheba was friendly too

Lymia was AWSOME! Tasheba was AWSOME! LOVED THE SEEVICE

The property manager was very nice and professional. She answered my questions and made me feel like I made the right decision to come to Public Storage.

Lymia is nice and always gives good customer service.

Thank you for your great customer service lymia. Such a nice lady

Lymia was great

Lymia is always helpful and friendly thank you

She was a very big help communicated very well and had manners

I was an auction winner. I was told I couldn't have a code to get in and out the gate. When I finally did get a code it didn't work and I was stuck and had to call assistance. Not a good feeling!

Sparkle & Jackie are exceptional they really helped me out in a bind

Lymia was helpful thanks

Both Receptionist was very nice, had a great personable attitudes. Thank you Lymia and Christine.

Jennifer was amazing and has wonderful customer service, she assisted me with renting a space and downloading the PS app.

Ms. Lymia was extremely nice and very professional. We really appreciate her kindness. And helping us in every way