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Public Storage Self-Storage Units at 3748 Covington Hwy, Decatur, GA
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
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5'x12'Online only price$ 63/moSmall 5'x12'- Inside unit
- 1st Floor
$ 63/mo $74Best Price Label2 unit left! -
5'x10'Online only price$ 63/mo
Small 5'x10'- Outside unit
- Drive-up access
$ 63/mo $74Best Price Label
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5'x5'Online only price$ 64/mo
Small 5'x5'- Inside unit
- 1st Floor
$ 64/mo $83Best Price Label
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4'x4'Online only price$ 65/mo
Small 4'x4'- Inside unit
- 1st Floor
$ 65/mo $84Best Price Label
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10'x12'Online only price$ 129/moMedium 10'x12'- Inside unit
- 1st Floor
$ 129/mo $169Best Price Label2 unit left! -
10'x10'Online only price$ 132/mo
Medium 10'x10'- Outside unit
- Drive-up access
$ 132/mo $173Best Price Label
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10'x25'Online only price$ 132/mo
Parking 10'x25'- Uncovered parking
$ 132/mo $176Best Price Label
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10'x15'Online only price$ 144/mo
Large 10'x15'- Outside unit
- Drive-up access
$ 144/mo $183Best Price Label
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10'x20'Online only price$ 193/mo
Large 10'x20'- Outside unit
- Drive-up access
$ 193/mo $229Best Price Label
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10'x30'Online only price$ 236/mo
Large 10'x30'- Outside unit
- Drive-up access
$ 236/mo $283Best Price Label
Nearby Self-Storage Locations
Self-Storage Near Decatur
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Decatur Storage Units On U.S. Route 278
Decatur Public Storage, right near the intersection of Memorial Drive and Covington Highway, provides flexible self storage solutions for an ever-changing community.
About a mile inside I-285, families in Avondale Estates turning a spare bedroom into a baby nursery can use a 5x10 storage unit to hold on to a mattress, bedframe and dresser, while a 10x20 storage unit has enough space to hold all of that plus a handful of crates and boxes from the garage or even an old couch from the living room.
Homeowners in Belvedere Park that are preparing to remodel the whole house can take comfort during a busy process knowing all furniture, appliances and belongings are stored away in one place thanks to a larger 10x30 storage unit.
Cheap storage units come in a variety of sizes and types, including indoor storage units, outdoor storage units, individual storage lockers and even vehicle storage spaces for cars, trucks, SUVs, motorcycles, boats and RVs.
For questions related to storage rentals or to purchase moving supplies, including bubble wrap, mattress bags and moving boxes, speak with the friendly staff on site or the manager who lives at this location.
Roughly five miles outside of Atlanta, Decatur has experienced a resurgence in recent years and is now seen as a trendy, hip community that offers a bit of extra space without sacrificing proximity to major metropolitan destinations and amenities.
With new residents, new families and new businesses making their way out to Decatur year after year, Public Storage will be here with affordable storage rentals to help the community tackle any storage space issues as they pop up.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 572)
Sheba has excellent customer service! And Gets The Job DONE !
TaSheba was excellent in helping me pick the right storage!
Easy to get in and out quickly. The attendant is super nice and extremely helpful.
Teri Collins went above and beyond for me!! 💪☺️Thx
I had a great experience with Tasheba she was knowledgeable and very polite.
The agent was very friendly and knowledgeable. Great service!!!
Kiaran and TiTi I had a wonderful day with these young ladies and look forward to many more
Kiaran was very helpful. She provided great customer service. She supplied all my needs. She kelp a smile on my face, very informative, professional, and multitasking. I'm aplease customer.
Excellent service..Very pleased
Tasheba was amazing. Great experience, made it so easy. This was the second location I went to. I'm so happy!
Excellent service! Trina and tasheba made the process so easy for me!
Great Service. Sheba was nice !
Tasheba has great service! She was able to get me in and out. Upgraded my space, and secured my unit.
Catherine was a great, gave me a lot of info to help with my transfers. Great representative
Rats chewed though my plastic and wooden items. My payment of $9.00 extra for insurance didn't help.
Everything that looks good Isn't! These people will smile In your while giving in you a knife in your gut.
Will never do business with them again not a good place
Solid customer service. Willing to go above and beyond to help people during the usually stressful time of moving. Thanks y’all!
Make sure to get the insurance offered with your storage rental. I had no food items stored and rats still got into my belongings.
Lymia is friendly and knows her stuff. Got me in and out , thanks.
Rented almost a month ago and came in to pay my bill today. Lymia has been very helpful and sweet and I appreciate her dearly. Thank you so much.
Lymia is very nice and helped me today
Lymia was great thabk you
Toshiba was very helpful! Great service
Great service from lymia
Great Customer Service Care about the business and Customer
Lymia is very nice. She answered all my questions and helped me with all my needs. Thank you so much.
Lymia rocks . Helped me and my mom with everything and did it with a smile. Thanks
Lymia is great , very helpful
in and out
Lymia was great thank you. And tasheba was friendly too
Lymia was AWSOME! Tasheba was AWSOME! LOVED THE SEEVICE
Lymia was great
Thank you for your great customer service lymia. Such a nice lady
Lymia is nice and always gives good customer service.
The property manager was very nice and professional. She answered my questions and made me feel like I made the right decision to come to Public Storage.
Lymia is always helpful and friendly thank you
She was a very big help communicated very well and had manners
I was an auction winner. I was told I couldn't have a code to get in and out the gate. When I finally did get a code it didn't work and I was stuck and had to call assistance. Not a good feeling!
Sparkle & Jackie are exceptional they really helped me out in a bind
Lymia was helpful thanks
Both Receptionist was very nice, had a great personable attitudes. Thank you Lymia and Christine.
Jennifer was amazing and has wonderful customer service, she assisted me with renting a space and downloading the PS app.
Ms. Lymia was extremely nice and very professional. We really appreciate her kindness. And helping us in every way
Got a nail in my tire the last time I was able to get into my storage. I misplaced my key and they said I have to call a locksmith just to get it open. My previous experience in storage we cut locks for tenants to ensure no damage is done to the property. Only $25. But now I have to pay for a auction fee, new tire and lock Smith with U-Haul just to get my stuff out of storage. Never go with a main stream storage EVER AGAIN. and they will not allow you to do a payment plan. Mom and pop shops are better and willing to work with you Exactly when your going through hard times.
Sparkle was awesome very nice helped me out with my problem thanks again
Great
Lymia was very nice and sweet ! Helped with all my questions
Excellent service
Today my customer service person was Sparkle she was very nice and helpful to me, but the ladies that has service me has always been nice and I really that you for that it can make a person day. Patricia Thomas
Lymia was very helpful
Shae was very great and professional! I definitely will be back
Lori was exceptionally polite, courteous and helpful. She did an outstanding job
Great customer service. Lori made it easy and simple for me. Great place
Lori was very helpful with my moving process, very nice young lady
Lori helped me and my family with our stoarge needs and helped us download ps app. thanks Lori!
Thank for the help and information Lori.
Lori was really great showed me around the storage facility and even called to confirm a reservation!!!
Thank you Lymia
Shae williams customer service is outstanding. I really appreciate her kindness.
Great customer serive from lymia
Jazz was very helpful
Great service, receptionist was very nice and helpful
No tengo nada que decir acerca del lugar, pero la mujer ( mujer afroamericana con las puntas del pelo moradas ) que atiende aquí es sumamente desagradable, grosera y vulgar, habla por teléfono en vez de atender a los clientes y hace perder el tiempo, estaba insultando a otro cliente antes de que yo entrara al lugar. Si alguien responsable del lugar leé esto les recomiendo contratar a alguien que de verdad trabaje y traté bien a los clientes.
Shae was very great ! She a very great manager
Tasheba was very nice! Great service
Tasheba was wonderful she was very knowledgeable about the products will refer friends
Tasheba was very nice. Came in to pay my bill, and she got me set up with the new app PS offers!
Me shae was very professional ! Great customer service
Awesome service, very polite and office clean. It was an absolute pleasure doing business with Lymia.
Vivve is awesome!
The best customer service ever! Lymia was super nice, and very helpful I would recommend this public storage to everybody.
Tasheba was great good customer service
Just dont get the three stars and youll be fine if you do then you might have to move in and have a housewarming party
Lymia was helpful
Lumia helped me set up online account
Lymia was very helpful
Tasheba was very wonderful to me and showed great customer service
Tasheba was awesome. Made me feel welcome. Look forward to doing more business with you guys.
Receptionist was extremely polite and very helpful. She had a ton of knowledge regarding the storage information and prices. Would definitely recommend!
Excellent service.. super fast and easy
I came in for pricing for a future move in and lymia was very welcoming and let me know all the information I needed to know and then some . I feel very secure about my move in . Thanks lymia
I called this location and spoke with Lymia. She was very helpful! Her customer service exceeded my expectations. She took the time to educate me on the questions I had, one of which was about enrolling in the app. Her patience was definitely appreciated during these unprecedented times.
I spoke with Lymia and she is very professional and has great customer service . She goes above and beyond for her customers . She resolved my issue in a matter of 3 minutes . Thank you again lymia !
Great service. Friendly staff.
Lymia was , treated me with great customer service , gave me calls kept me informed. I had so much going on and she treated me with so much care ! Thank you so much keep her around I would store any where else THANK YOU THANK YOU !!!!
The reviews don't lie! I had the pleasure of working with Tasheba and she was amazing. I came in inquiring about a storage for my sister and she helped me find the best deal! She was polite, nice and patient! She made my day. If y'all want someone that had great customer service go check out TASHEBA she was nothing but amazing!! BEST CUSTOMER SERVICE!
I came in just to pay a bill and received the BEST Customer Service from Tasheba. She was very professional and made the transaction an easy process.
A horrible rat infestation. Then had the nerve to charge me a dumping fee because I left the heavily rat infested stuff right there. I was hurt. I lost hundreds of dollars worth of belongings I didn't move in with rats. Rats ate through my kids clothes....sheets...boxes..whatever they could eat. And I know for a fact Im not the only person with rats that complained. The least they can do is have pest control come out monthly.
Lymia was of great help. This location offers wonderful service!
Pésimo trato 😐
The staff was friendly, professional and helpful. It was a great experience. Definitely recommend this location.
Lymia & Tameka was so great and friendly !!!
Lymia has a great and bubbly attitude
Tiffany was great and excellent customer service!
Make sure you have your own renters insurance. The one they make you purchase doesn't cover much. And this place after the ceiling in my unit fell in on parts of my unit which caused half of my unit to be damaged, told me I could not move my unit o a new space,, until after the insurance claim was settled. So while the claim was pending for 60 days, more water damage from the rain. More mold and mildew and vermin droppings are all over my unit. And I'm moving out and would not recommend at all this property.
Donnesha was very nice, thank you very much .
I Pauline Renfroe purchase a storage space today at your location on Covington Highway.Miss Lymia was very very helpful and very friendly. I pray you will keep her hear.
Very friendly service from lymia very knowledgeable.
She was quick and very nice thanks
Vita was excellent and made the move in process super easy and fast!!!
Vida helped me find the right space she was great
Vida helped me and my husband she was great
Tiffany Was truly a delight and a pleasure to work with. She was extremely knowledgeable, her customer service was amazing and she worked extremely fast but without making you feeler rushed. She is truly a shining star within the public storage company. I would recommend other people to use this public storage because of Tiffany and make sure you ask for Tiffany. You won’t be disappointed. She gets 5 stars.
Vida her customer service was amazing she made sure i knew everything I needed to know. THANK YOU
Vida was very helpful and help me with my issue in a timely manner. Thank you Vida for the great customer service.
Vida was an great help on top of being professional and friendly!
Vida excellent customer service
Vida helped me find a unit thank you vida
Vida has excellent customer service thanks
Vida gave excellent service and directions, very thorough and professional.
Vida gave us excellent service. She was very knowledgeable about my unit. I’m so satisfied with her customer service. 🤗
Vida was very welcoming. I appreciated her registering me on the computer because I was struggling booking it online. She was very welcoming I recommend this place. Thank you Vida.
Vida gave me great customer service . Highly appreciated thank you vida
Vida was a great help, and I appreciated her customer service.
Vida gave excellent 5star service thank you Vida and Public storage
Ms.Vida answered all my questions and went out her way to come and check out my issue. Loved the customer service and I would recommend this to anyone. Thanks so much !
Vida was awesome at providing us with all the details for moving in the storage. Her customer service was amazing.
Vida great customer service. Soothing voice helps with great detail
Catherine was very helpful n sympathetic to my situation. Very good listener n helped me get what i need. She showed me my unit n made sure i didnt hae any questions. Thank u for being a courteous individual during this pandemic.
Vida yes she was a great help very polite and I will make sure that I will be coming back and telling my family and friends about it too.
Catherine and Kayla are the most accommodating Public Storage agents ever! The property is always clean and safe!!! They give excellent service to the renters. I will highly recommend this storage facility to anyone who needs extra space!!!
Ms. Catherine was extremely helpful and explanatory
This storage facility is the best I've ever did business with it was clean and mold free. Mrs. Catherine was the best her customer service is on point I would recommend anyone to store here.
Ms. Catherine Is The Best .
I love the professional service at this location gives. Catherine was so sweet and I gonna recommend my family and friends to this experience.
Ms Vida has great service an was very very helpful with explaining all information . i greatly give 5 stars. Thank you very much
Hello My Name Is Freda Days When I First Rented My Storage Unit Customer Service Was Ok Because They Wanted My Money After Staff Receive My Money They Became Very Rude Tell Me I Was Not Allow To Sit Down In The Storage Unit And Clean Talk On My Phone Or Charge My Phone They Have Plug's Right OutSide Of The Storage Unit I Been Renting Public Storage Since 1995 This Was The First Time Staff Was So Disrespectful And Lazy When Check Out Time Came I Left A Week Early I Notify The Office In Person They Continue To Charge Me Late Fee's And Another Month Of Service When I Received A Text About None Payment I Called The Office Staff Blame Everything On Me Because They We're Being Lazy And Rude About The Situation Not One Person Call Me To Apologize For Their laziness And Mistake I Will Never Go Back To Public Storage The Customer Service SUCKS 😒
Vida was very helpful in explaining and showing the units.
Vida and Ty were very thorough and professional!!! Excellent customer service!
Vida Graet, Efficient
Very well mannered and helpful I will be returning when needed
Jasmin & Sarah were so wonderful & helpful I was very pleased as a customer & definitely recommend them anytime!!!
Vida good job
Vida Is Excellent And Soo Helpful!! Her Customer Service Is Wonderful!! Thank You So Much!!
Vida was wonderful thorough and kind.. thank you vida!!!
Vida provides me with exceptional service. The process was quick and easy and she provided me with all the information I needed without me having to even ask. Awesome!!!
Vida was personable and extremely helpful. She was able to help us find the right space for my parents’ needs and secure us a good , pro-rated, promotional rate. Everything was explained clearly and in full detail. After a less than smooth sale of the house, dealing with Vida was an easy, pleasant and quick process.
supportive staff / on property staff / client contact excellence / reciepts maintanence on file ✓✓
Great experience. Staff was helpful and efficient.
Vida , was very helpful and explain things very well. She is very friendly.
Just needed a short term and very small storage. I got a 3x3 cube for a very affordable price. Yolanda was so helpful with answering all my questions and never complained when I made a last minute change to the payment plan. Vida also had some helpful tips for packing. I am happy to highly recommend this location!
Vida is awesome amazing informative and great customer service
Vida , thank you for AWESOME customer service!!
Visa was very fast and informative
Vida was very helpful and knowledgeable...great place!!
Vida was amazing at explaining the walking me through the process
Vida she an good staff n she rocks
Vida Awesome experience !
Vida was absolutely Wonderful Very good customer service and very detailed
Vida great customer service. Really helped me out on getting the right storage for my needs and great at explaining everything needed to know.
Ms. Vida is awesome!! Come to this location!!
Vida Professional!
Vida was very professional, informative and quick with the process.
Vida was great
Valarie was very helpful today. She provided great customer service and patience. As a supervisor and new customer, I want to say thanks and keep up the good work.
Vida was a good customers rep helped us out with pricing and was truly nice thank you
Vida was fast and very polite with great customer service
Vida & Valeria Gabe me great customer service I highly recommend!!!
Vida was helpful.
This place is RAT infested. Your insurance that they make you get is only $250. It’s horrible and they don’t give 2 hoots. The location while the office workers might be cool the culture when calling w general number is unprofessional and rude. The rent is raised often and it doesn’t feel safe to leave your possessions. I am getting my things out of there ASAP!! I would NOT recommend this place to an enemy...
Ebony and Mrs Catherine were very warm, welcoming and professional. I appreciate great customer service and I recommend this location for any storage needs and great customer service. Thanks ladies😎
Vidal was great
Valerie is a hard worker i love it
Vida was an amazing help, she informed me of all policies. She is a very lovely woman and I will always do my storage at this facility.
Vidal helped me transfer to another storage unit without any problems she is so kind and respectful
Vida gave me wonderful customer service
Vida was very courteous and informatuve
Yalonda and Visa are the greatest. Great customer service. Quick problem solvers
Vida gave me the best customer service of all time ...thank you! Please ask for her
Vida just helped me out so much thanks Vida
Vida
Vida explained everything to me about storage great customer service....she was grrreeeaatttt😀
Vida gave me all the information I needed thanks vida
Vida is the best at customer service, very informative. She gives you a good training feeling..
Vida was great.
Vida was excellent, great Customer Service
Vida was excellent service very helpful
Never have any problems
Vida was the best associate I’ve had speedy fast and great service
Vida. Gave great customer service
Miss Vita was very nice and kind and showed me everything I need to get started with my unit
Devin Awsome
Vida gave good customers service. It always a pleasure to come to this public storage.
Vidal was excellent.
DON'T CARE 4 THIS SPOT
Vida gave me great service today.
Valarie was a great help today with my lock.
Vida is a good person
Vida was very friendly and informative she made our moving experience a breeze.
Vida gave me good customer service I didn't have a lot of money and she helped me find a storage I could afford she told me everything I needed to know to avoid getting extra fees thank you Vida
Vida gave me excellent customer service and was very friendly and helpful.....
Vida Was Very Fast And Friendly! And Patient With Me .
Vida has the customer service attitude every employee needs thanks Vida for your great customer service and giving us a ride to our unit
Waited on the staff to return deom the back of the property. Thwy returnes through a back door and did not notify the customers sitting in cars waiting for thwm to return.
Vida and Valarie gave me good customer service
Vida was amazing
Vida was sssssooooo nice she help me and my family with the storage i needed it was cold outside and she let me barrow her scarf so i could move my stuff in the storage thank you Vida
Vida eas exceptional agent very good at explaining her job. She was great to work with
Vida helped me restore my account information she is an excellent lady thanks vida
Been parking here for 4 years. Yalonda has great customer service. Pretty smile. Very professional.
Valerie WAS Amazing! We had quite a Stressful day dealing with Uhaul moving and Valerie Went Above and Beyond To Help Me get Moved in and take advantage of the Promotion for my First Month. Definitely Recommend This location!!
Vida great job pleasant personality, thank you
Vida Excellent
Vida was a wonderful help to me today and I was less stress after this experience 😁
Vida i had Professional help. After disappointment at the other public storage as she was very kind and generous so I give her 5 star.
Awesome customer service, fast efficient and great price thank you
Vida was a joy to work with. Very patient, customer service oriented, and offered great service.
Manager has nasty attitude; Public Storage get you with that $1 first month rent; but if you ever have any issues even customer service have stank attitudes they will be done with you real quick on the phone. I will not recommend them to nobody and im so serious. They don't care about nothing but money.
Vida was very professional and prolite!
Vida she was amazing she took great care of me and my son hands down
Vida provided excellent customer service. The process was fast and well explained.
Vida did a good
Today I went in to get a new unit. I met with a young lady by the name Vida. She was very professional and accurate. She explained everything to me about the unit, the rent, late fees and so forth in a very respectful and professional manner. My overall experience today with Ms. Vida was a 100% thank you public storage!!
Vida and Valarie were very helpful and extremely patient with me. They provided me with everything I needed to move into my storage unit with no problem. My uhaul got stuck and they stayed with me and help me throughout the whole process. They even recommended a tow truck. I highly recommend this public storage.
Vida excellent customer service she is the best #1
Vida was very professional and very friendly. She was very sympathetic about my resent loss of losing my son to a tragic death. She goes above and beyond to help her customers. She is very knowledgeable about the storage and i wouldn't go anywhere else in the future for my storage needs
I had a great experience and the lady, Valerie was very helpful. Vida was also helpful when I got there in explaining to me all of my costs as the sales agent on the phone quoted me one price when in essence it was another. Thanks for all your help and understanding ladies.
Vida was very informative
I was very plesed with the service I received today. Valarie and Vida both provided excellent customer service. Thank You.
Vidap was great her customer service was outstanding.
Vida was professional, courteous and went out of her way to offer me the most convenience.
Vida was very informative and gave me great customer service
Vida is awesome
Vida was very kind and prompt with helping me find the best unit for my needs. Would recommend to others looking for short term or long term storage units.
Excellent service. It was great working with Jasmin & Valerie. Both ladies were knowledgeable and professional.
Vida was amazing. She went out of her way to help me. The location is convenient.
Vida was verk knowledgeable, super nice and helped me find the best discount great job
Vida has outstanding excellent customer service
Great hospitality, oh yeah, much love to Ms. Vida . :) She was very accommodating and helped us with our units !! Definitely rent your storage at this location !
Vida was great ! in the midst of my moving madness she made sure i was taken care of !!!! thanks
Vida is very nice and help with my storage
Vidal was an excellent helper in assisting me.
Ashley was very nice, helpful and knowledgeable. Any time I need a storage unit I always use Public
Very kind and courteous customer service!
Vida is very infomative
Vida gave me great service
Viva provided excellent customer service. I had an awesome experience and she was very knowledgeable on how to protect my items
Lasheena was amazing !!! Please ask for her when yall come here she is so sweet! Very accommodating!
The LemTurner location was a blessing. Free first month. Kaylie is alright with me.
I'm glad I used this facility. Ms. Vida gave me great customer service yesterday. She was very helpful explained how everything works. Thank you once again Ms. Vida for the best Services.
Vida exceptional service
Vida is a dynamite person great customer service
Vida was a WONDERFUL rep. I will recommend this location
Lasheena, was great and she laughed at all my dad's jokes. Definitely a nice place to rent a storage from
Vida is very helpful and friendly and she has good customer service
Vida was a very knowledgeable & customer service representative. She was great!! 😁😁
Sparkle provided Amazing customer service!!!!
Vida did very good at assisting us with our storagr unit.
Steven and Vida have great customer service they both helped us
Devin
Vida was awesome
Vida was wonderful and very helpful
Vida help me out real good.
Visa was awesome
Vida very patient person thank you for all the hard work that you do..
Vida provided excellent customer service. People like her makes a stressful situation a breath of fresh air. Thank you for your help!
Sparkle was awesome
Chose this location because of unit availability and cost. Staff is courteous and nice and the property is maintained well.......There is a repetitive pattern with corporate raising rental prices around the 6 month mark. This has happened at several locations I've used over the years.
Vida helped me set up our unit in about 20 minutes! Very pleased!!
Vida She was an Awesome help very informative about the storage site didnt leave out anything Very Friendly Great Service Great Experience Thank You
Lasheena was very helpful and recommend things that w person may be interested in her and her property manager Mrs Vita were very nice and pleasant I give it five stars awesome customer service ladies
Vida is the truth. She took care of me perfectly. All the options and charges were laid out for me to make the best decision.
Quick and friendly service from Vida and Lasheena. Thanks!
Vida has great excellent customer service
Vida and Lasheena have the best customer service and I would definitely recommend this property! Thanks Vida and Lasheena
Vida and Lasheena & Mrs. Cate and brandy gave great customer service.. Please check them out..
I am so Thankful to have been assisted by Vida & Lssheeena...Public Storage needs more people to assist with Customer Service and caring as them...
It was a very nice experience ,Lasheena and Cat was very professional.
Today Catherine & LaShenna were there; but every experience with all employees are very pleasant. They are very helpful with whatever your situation may require
Catherine and brandy has been very good to me Thanl youreally good .My service here has been
Came in the office Catherine and Brandy are very nice and a great help.
Mrs. Catherine and Mrs. Brandy were of great assistance during my visit today. Very friendly and helpful. I was given all the needed to know details. Glad I had the honor to meet such welcoming people. Thank You, Armani
Great place to rent! Ms Catherine is the greatest.
This location have Very friendly and super helpful staff and made my experience very easy
Alyssa and Sheena are awesome. They make everything easy and wonderful assisting. Would recommend this location anytime.
Brandy and Mrs.Catherine is awesome and very professional. They have great customer service
Love Mrs. cat great person
I just would like to say I have been renting a storage here for the past 3 yrs now. Some things happened in my life and I had to downsize me and my family's life. We had to put our stuff somewhere and I found this place. I wasn't to sure at first. Cause I didn't know how I was gonna keep up with the payments. And Ms. Catherine has been their for over 18 or 19 yrs I think. She has always been very helpful and understanding. She works so hard and gives her all...She will work with u and always try to give u the best deals. And she doesn't hassle you in the process if your late. She give u time and she always seems to make a way for u to keep your stuff. She doesn't discriminate in any way...Today I paid my bill off. 🙏and I met this wonderful lady named Ms. Sheena. She was just as nice as Ms. Catherine I love the connection that they share at work. Ms. Sheena made me feel so loved and by the time I was ready to leave. Her smile made me smile. We like the same things and she listen to my testimony about how we over came and how we are now moving to our future home. I saw she cared...And Ms. Catherine always make me feel so blessed. She like a mother to me. I cant wait to see her when I have to pay my bill. So...I know this was long...but if u want a place to keep your stuff safe and keep your pockets out of a bind. I suggest u go directly to 3748 Covington hwy. Decatur ga 30032...My family and I are finally getting a new home and their invited. This place helped me in so many ways...ok I'm done God bless.😘
Catherine was friendly, communicative and the whole process was fast and hassle-free. Thank you! Would definitely recommend.
The customer service was great, I was accommodated in a very professional manner. The agents made sure that everything regarding the rental process.....Both of these ladies really made sure that I was satisfied as a new customer. Would highly recommend the Covington HWY location.
Great customer service catherine and nya were helpful and friendly..
Catherine an Dorothy were awsome and took they're time to help me find a unit that would work for me at a reasonable price!
very helpful kid friendly respectful great customer service very sweet women
They qoute you 1 price on line and give u another when u reach the location
Ms. Cat and Ms. Doroty was very pleasant even though I got there right they open. I was in an ouy very quickly. I had left card at home and had go to retrieve it and Ms. Cat saved my info so that just come back and pay. Thank you ladies for a wondwrful experience.
Cat, was very helpful and kind. Great service!
Ms. Cat and Sparkle were kind, efficient, and professional.
Dorothy and sparkle did a good job the customer service was excellent ill be back...
My experience was awesome at Public Storage! Great Customer Service! 👌
Stopped by the location to make a payment & was greeted with a smile by Sparkle. I was having a bad day at first but after the great customer service given by her I left the office smiling. Thanks again because genuine customer service is rare to find these days.
I recently visited this Public Storage and Catherine Brown was very respectful and Professional I recommend this place to my family and friends.
Excellent customer service. Cat and Sheena was friendly and attentive.
Mrs. Cat and Dorothy are very special people love coming to the property always pleasant.
Very professional staff! Thorough and pleasant too.
Great service by Sparkle and Arieal. They transferred me to their location from another one as a convenience. It was greatly appreciated. Mattress Bag was helpful, I will need it for this current weather. Moving soon. Thanks!!!
***Store: 28152 on Covington Highway*** A great writer once wrote "defeating mediocrity is the key to success". Miss Cat and Ariel embodied this quote from cradle to grave while assiting me today. - professional - kind - patient - knowledgeable - exemplary customer service The aformementioned characteristics are only a few of the attributes that describe these two women. I hope Public Storage is an organization that pays for performance as a means of retaining great talent. Please let these comments reflect in any upcoming performance reviews for these two women. I really hope this review will not be in vain. - A SATISFIED CUSTOMER
Had a pleasant experience at this location. Was assisted by Sparkle and Arieal. Sparkle answered all my questions and allowed me to look at several size units and even gave several good suggestions. Thank you ladies for your help. Great customer service.
Can I reserve over the phone ...what's your #
Customer service great other than one male employee.. He seemed to have a problem with me complaining about Rat dropping in our unit, and someone is constantly trying to cut our locks off. Unit next to me had a bike stolen.
Soarkle and Cat were so helpful and sweet. They make our experience that much easier and pleasant! Highly recommend!
Ms. Cat was great and extremely professional. She made this experience easy.
So sweet and wonderful service! The units are very organized and easy to find.
Hello Public Storage... Sparkle & Donovan were ABSOLUTELY AMAZING!!! I opened up a unit for my storage needs at this facility... Sparkle was very professional, knowledgeable and courteous... Thanks keep up the EXCELLENT work...
Dorothy and Donavan provided excellent customer service. My experience was short, but pleasant. Thank you both.
Alyssa and Sheena have great customer service
Excellent service the two ladies ( cat & lasheena were very helpful and nice
The customer service at this storage facility was great. I had been helping a family member search for storages and read the reviews here. We decided to go with this location and very happy we did. Alyssa was amazing. She was so very helpful. If you are in need of a storage, please don’t hesitate to use this location.
Mrs Catherine was very polite!! Amazing spirit and customer service!
Catherine was very helpful excellent customer service
Catherine And Alyssa Awsone Customer Service!!
The staff here is friendly and helpful. The units are as advertised. My ONLY two complaints are the limited gate hours and the dramatic hills that rise between each row of units; making it very difficult to get even a 14' uhaul in and out.
Absolutely Amazing Customer Service ... I was in and out !!! Ms Catherine was so sweet and so was Alyssa .
The place I trust with my items for over 10 years now never let me down great customer service every time I love you guys so much thanks ❤️
Alyssa and Cat were awesome.
Catherine was very helpful and friendly! She is very knowledgeable, professional, and smart!!!
Needed
Aerial gave excellent customer service. They had made reservation for me over the phone and greeted me at the door. Thanks you!
The most friendly staff anywhere in Atlanta!!
Very easy experience
Nice
Mrs. Catherine was nice and very professional
Alyssa and Catherine have great customer service THANK YOU
Mrs. Catherine and Jasmine offered excellent customer service. Very friendly and helpful with selecting a unit.
This is the only public storage that i come to mrs. Catherine and her husband are awesome. Jasmine was great has well. I have a great experience there everytime.
We received fast, accurate, and friendly service from Catherine and Heather!
Heather and Catherine was very helpful during my rental process and provided excellent customer service.
Jasmin was very pleasant to deal with and she listened I recommend asking her for assistance if you need help
I would like to thank ms. Catherine & Jasmin , for the out standing service they provided for me . I felt at easy with optaining a unit with them . Make sure you go threw them !
Cool, quick service
Catherine and Jasmine showed great customer service. Best place to store your items. Affordable and convenient.
Ashlei and Ebony were very helpful and friendly. Public Storage permits you to reserve a spot one week in advance, which is great. I wish Public Storage would allow us to prepay in advance. Thanks
Great service! Jasmin and Ebony were extremely helpful!
Lovey Lovely place to do business... I feel very happy here✅✅✅✅✅
Ebony was great! Professional and she did everything in a timely fashion, and even at the midday crunch, she kept a smile on her face. I was riding around looking for a small unit, came to this location, it was clean, no trash or rodents running around. I got my unit in less than 20 mins. Looking for a unit with a good price and a place with excellent customer service...come here.
Ebony and Ashlei are very pleasant every time I come to the property great customer service.
Catheine was amazing to work with
Mrs Catherine and Ebony gave great customer service. Very helpful and professional. I recommend this location to anyone. Thanks ladies!
Mrs. Cat was very helpful. She made my move easy.
I am thankful for Mrs Catherine and Ebony they take good care of me every time I come to the property. Excellent customer service every single time.
I would definitely recommend this location. Ebony provided me with great customer service. She was very helpful and professional.
Flawless check in and great location! Ebony & O.G Catherine took care of your girl!
Excellent customer service From Ebony and Ashley they're the best ask for them only
Good service
Bad
Great customer service, clean facility.
I had a very pleasant experience at this location. The grounds are very clean and well kept, the staff are always professional, not only with me, but over the phone with other customers as well. They also have items for purchase to help secure your valuables should you forget to buy something. I feel comfortable doing business at this location. A special thank you to Catherine for answering all of my questions and being thorough!
Ms Katherine and Ashlei was very nice. They gave me excellent customer service.
Great Friendly service and reasonable prices. Stuff goes above to help their customers
Excellent staff and service!! Ms. Catherine was very nice and speedy, also very informative.
Very great customer service
Catherine and Ashlei were wonderful. Very professional. Live them. Thanks
Ma. Catherine was very nice , made everything clear and understanding. Great experience and great storage place.
The prices here are raised by six dollars every six months. If you have another option, stay away!
The woman who helped us (Cherine?) was competent, knowledgeable, and provided first rate customer service in every way. The units are clean and good, and the prices are good too.
I would recommend everyone to go to this public storage. This place is awesome and safe.... Ms. Catherine has the best customer service, their storages are always clean and so is the surrounding areas. They make sure to notified you before your late and for up coming events. And they will also work with you if need be. Ms. Catherine is awesome and has a smile that would brighten the meanest person day. Yes 5 stars 🖤
Mrs. Cat is awesome when it comes to helping customers, she was patient and kind. Love this place.
Good customer service. Polite and very helpful. I would recommend.
Convenient to where we moved from and plenty of spaces available. Seems secured and I actually like it that it doesn't have 24 hour access. Our unit could have been swept cleaner, but, otherwise, it did the job.
Catherine and Ashlie helped me at Public storage... Let's be real this is not your first choice when storing yours goods... Well think again they are professional don't talk over one another and this place is super clean and safe.. I recommend this place to all
The customer Service was Great!!! The pricing was very competitive as well!! Evelyn the manager had great hospitality
Good
Ms. Catherine was very patient with my questions, Informative, Polite , and Professional. The grounds were clean.
The best
Very detail and customer friendly
excellent
The customer service was great , very personable
Went to pay bill today Ashley and Arieal gave great service and answered all my questions even tho they where super busy. They still help and made me feel important.
Came in during technical difficulties with a friend and it would've been a mess but Donavon was able to take care of it no problem.
I believe Donavon J. needs a promotion because he was very nice and attentive to our needs. Explained the process and details thoroughly
The service here was incredible. Donovan was so professional and understanding. Would recommend these guys to anyone needing to store their things
Had a great experience and great customer service with Cat and Ashley great employee's keep up the great work
My rental experience was awsome!! Ms. Ebony and Mrs Catherine was very helpful and alot of fun. Thanks ladies
I've rented here for years always a good experience. Mrs Catherine and Ms Ebony were very helpful😄😄😄
Had a great experience today thank you Mrs. Catherine and Ebony
Always called to let clients know getting close to deadline to avoid any extra fees. Thank you Catherine.
The lady behind the counter was nice but they need to have 2 people behind the counter. When I came it started to get busy and this lady was the only person who was working behind the counter so if she left you had to wait potentially 10-15 minutes for her to get back to help the next customer. She was very nice but having only one person behind the counter isn't being very efficient.
Very professional - Catherine was extremely helpful!
Nice helpful staff
The reason i am giving this place 5 stars is because of the customer service i received by Ms Cat.. she was very helpful and knowledgeable about the size of storage i needed not to mention her over the top, go out of her way to ensure that i got the right unit attitude .. " see i had my own lock which i truly wanted to use as i have purchased it from you guys on a previous account.. the storage place where I am giving reviews for only has cylinder locks.. that was a bummer for me.. But here comes Ms. Cat who not only showed me the size of the storage room out in the cold.. we came back in office and she than began to call around to not only find me a storage that i would be able to use my lock but she also made sure i was able to get promotion"... Now is that not customer service for you.. She is such a blessing to be there on the for front of Public Storage...Thank you so much for a great experience.... happy holidays
I had a great experience with Mrs. CAT
It a friendly environment
Keli Did A Wonderful Job ! She was very nice and understanding great customer service
Ebony and Mrs Cat was very helpful and professional thanks ladies;)
Ms kather8ne 8s so friendly and inowledgable a pleasure to do business with
Wonderful costumer service . Catherine and Duane are so helpful. Thank you
Duane and Lepidus have excellent customer service.
Duane was awesome he made our experience memorable he was friendly and efficient
Wonderful service.
Duane was very courteous and helpful. He helped me to get my storage unit as quickly as possible! I'm very confident that I will have a great experience with this location compared to other locations I have used in the past!
A great place to come
Ms. Catherine gives super great customer service, thank a million ms. Catherine.
Catherine and Duane have the best customer service they were full of detail and very helpful
Great prompt customer service!!!!!
Catherine and Keli were extremely helpful. Catherine made the transaction seamless and easy to follow. Thank you both for helping me out and making it easy.
The employees at this public storage are great especially Catherine. She's professional and gives great customer service with a bright smile
Very professional service. Go see Duane!!!! Pre reserve online before you get to storage and save money !!!!
Keri and Catherine were a tremendous help and made my rental experience very easy.
Keli was great and showed me the prefect space. Thank u.
Keli and Dune gave me excellence service
Cat and Trystan were phenomenal! They answered all of my questions and explained the contract and helped me with my lock! I really appreciate their positive attitudes and excellent customer service. I'm so glad I came here! They deserve raises!
Great experience today Catherine and Tristan were great . Great customer service
Because Catherine Brown is such a doll. She always very nice, polite, and patient. She's the epitome of what it means to be professional. A lot of people could learn from her.
Keli was very professional with a smile which goes a long way. She explained everything and was able to help me find the right storage for my needs. Keep up the good work
Its clean and a friendly property Victoria carter helped choose a nice storage unit
Evelyn was very helpful.i recommend this location to everyone
Great positive energy
The customer service was awesome. Duane and Keli walked me thru the entire process and was soooo helpful. I really appreciate them and looked forward to working with them.
I loved coming to this location. Keli and Duane were very helpful! They showed me my unit and let me make my decision. I appreciated their service! Would definitely recommend this location again!!
Catherine and Keli are the best at customer service. They made this a very pleasant experience!
Today I went to get a storage and the customer service was great ms. Keli explained everything hands down and answered all my concern questions
Hello this review is about Duane i thank him so much he gave me great service was almost going to go the other way but i rhink he does a great job keep up the good work😄
Keli was nice, friendly, and professional. She showed me several different units until I found one that was right for me. She answered all of my questions. She took the time to explain everything and made sure I understood everything.
Keli was awesome! Fit my needs perfectly! Reserve online !
Trystan was my salesperson.........First Id like to say this place is very clean,the front office is small but the good customer service makes up for that.Trystan was my salesperson,she was very helpful & knowledgeable,I would recommend her as well as this location to anybody seeking a storage place in the Decatur ga area...
keli did great job and very detail ed about property she showed me everything and I loved the space she rented me.
Mrs. Catherine is a true professional,she is a excellent customer service professional she made my experience with public storage a very satisfying one she's great!!!! Thanks P-S and Mrs. Catherine
Always very friendly, and helpful
Keli and Catherine are the Best!
Awesome service in a quickness.
Ms. Catherine is wonderful. I had a great experience.
Catherine and Jai were incredibly helpful and are the two you want to speak with when going to public storage. Their smiles and the help they gave insures that I'll recommend Public Storage to anyone that needs a quick manageable place for storage.
What they don't tell you is all the fees that come along with that $1 for the first month. So far so good though. It was clean and presentable in the office. The young lady that helped me talked a little fast but I'm sure it was just her normal "tryingt to get through the rules & regs" speed.
Great experience... wish they had 10 stars!
Keli and Jai did great job and very good customer service, will recommend this place to friends and family! Thank you public storage!!!
Ms Catherine is such a wonderful person with out standing customer service ive been renting here since 2003 I love this location and Ms Catherine i enjoyed my time here I would recommend this location to all my friends and family . Also the young lady in the office Nasha was so very sweet :-) .
Catherine is extremely professional and she met and excelled my customer satisfaction. I felt welcomed from the moment she called me to introduce herself to me as the property manager, during my first visit she was a delight and very insightful with all sort of tips for storing items that I would have never thought of. The entire property is super clean and the again the staff super helpful, Keli was very informative about the area around the storage and made me feel at ease. It's rare to enjoy the process of moving items into storage during transitions however super shout out to Catherine and Keli who continue to make my storage experience pleasant. It really shows that Catherine enjoys her job and cares about her customers. I would recommend this storage facility the anyone who needs some extra space. Super clean and super in service😄
Jai gave a very delightful experience
Jui/Keli did a very great job with the rental. Thanks to the young ladies.
Asha & Jai gave me best services ever
Great customer service they made my experience awesome.
Great service. Secured the online special and I was in and out quickly.
Very awesome Mrs Catherine and asha
MY EXPERIENCE AT PUBLIC STORAGE WAS GREAT CATHERINE AND JAI WERE WONDERFUL A ND HELPED ME OUT ALOT...
I had a great experience with Catherine at public storage
Keli and Catherine were very friendly and thorough with all the information. The rental process was fast and easy, no complications.
Go see Mrs. Catherine, very helpful!
From the time I walked into the office I experienced nothing but the best customer service from the office associate. Her name was Gabby and she greeted me and made me feel very welcomed. I felt like her only concern was to get me what I was looking for and to make sure I had a pleasant and joyful experience while she did that. She took her time to explain and show the different units that might fit my storage needs until she found me the perfect one. I had a great experience there and would highly recommend that others go there for their storage needs. No matter what side of town I live on or move to, if I ever need storage I will only come to this location! Thank you Gabby!!
Nasha was very helpfull today she is a very nice person
Nasha was excellent. Very polite and helpful explaining in great detail about services and products offered
I had a wonderful experience at this storage facility.The staff was very helpful in making my rental. I would recommended this facility to my friends. Thanks Catherine, Nasha and Staff.
Nasha and Mrs Cat our amazing Managers with beautiful smiles as well as wonderful customer service.
Very good and professional. Mrs. Brown always has a smile on her face.
Nasha was very nice and helpfull today
Nasha and Jay was excellent
Ms Catherine & ms Jai was very professional and helpful and explained the contact and insurance good I am very please with my unit will refer to friend!!!!
I love the overall customer service. I am a long time renter of Catherine and Jalesa
Its a great day at PublicStorage. I was feeling down and Miss Catherine and Jalesa were so warm and friendly. I feel my day will better now.
It was a delightful visit
Keli and Mrs. Catherine were very nice and help. Thank you for making my rental experience easy from Candace Jenkins
Mrs. Brown exudes excellence via her customer service. She is truly an asset to Public Storage.
This is a very good property to store at Any time I come into this.property I always get good customer service from Jalies she is a hard worker and is always working and going over and above my expectations.
Very good friendly professional service
Great customer service!! The management here made my move easier than I expected.
Mrs.jaleis was very nice and extremely helpful I really appreciate her going above and beyond to get me the unit i wanted
Jaleis was great, very helpful and infomatory....thanks Jaleis
Jaleis and Mrs Catherine are very professional and understanding.they helped me out with paying my bill.I rented a unit for a friend and the payment got mixed up Thank u so much ladies I will love yo spread the word about this location
The manager male is was very helpful and sweet helped me get in and out real quick be in that I had to return my truck by 12,very professional and knows what she's doin Will recommended this location very sweet ladies here
Great customer by jaleis when I came in to rent made my move in very easy,knew exactly what I needed because the call center had no clue.i would recommend this location to anyone very professional and courteous,mrs cat the property manager had a smile on her face when she walked in and greeted me,wanted to say thank u to the 2 ladies in the office but especially jaleis for goin over and beyond
This was the best experience I ever had with a customer service rep. I think the lady name was Catherine. She was very polite and kind. I think Public Storage should taylor there hiring process around her and hire more people just like her. She explained everything perfectly and made a bad moving experience a little bit better. It's good to have people care just a little bit about your situation. She went above and beyond.Thanks Catherine
I love renting from this location. Anytime I need a storage space I always go to see Mrs. Catherine on Covington Highway
The receptionist Jaleis was very helpful and actually knew what she was selling....
The people are very nice and respectful the units are clean and ready to use while I was there I didn't have a problem with anyone breaking in no ones units I recommend people to go there if they ever need to storage anything
Ms catherine and jai are very nice people i feel very safe with my items at this location and they have a really goof survalancr system
Mrs.Catherine is always friendly and keeps me smiling every time I come in.
Very professional experience, and prompt service.
Catherine and Jai gave me great customer service in the front office and I will look forward on doing business with this public storage!!!
Enjoy the place
Very professional & friendly crew Ms. Catherine & Jaleis where very helpful & informative. Great Customer Service !
Jaleis was very energetic and knowledgeable about what I needed with the space I rented also Mrs Catherine was very sweet and nice as well they both made me feel very welcomed Just really had to say thank you much jaleis
Jalin was very good and helpful. It was great seeing Ms. Catherine again after several years. I previously stored in the past and she has definitely kept the professionalism and helpfulness in place. Great place to store, as well as, staff.
Always there when you need a space. Very helpful and always courteous and smiling. this is the third time I have used Public Storage at this location and even though I pay like everyone else, I feel good when I can call the manager by first name.
Ms. Catherine and the other lady (I forgot her name) were very helpful in the process. I was greeted as soon as I opened the door. Ms. Catherine delivered OUTSTANDING customer service. I recommend this location for all your storage needs. TWO THUMBS UP!
The manager Catherine is the best manager and is very helpful. Make sure you keep her at this location. There other manager there to like jaquita, jai..they are best aswell. I will always come to get a storage here
Catherine was very pleasant and extremely proficient. At the time, I had a later appointment with another storage facility. As a result of my experience in Catherine's capable hands, I rented with her.
Friendly and helpful staff! Love Catherine, always so friendly!
Jaleris and Catherine are such wonderful sweet ladys they always put a smile on my face love them here
I am writing this review because I was very impressed with the service that I received from Ms. Catherine. Not only was she helpful but, we I able to get some baking tips as well. She made me feel as if we were old friends. That in itself is the type of Customer Service that is not seen in today's market. She truly has that personal touch. Because of her I will personally be recommending this location to all my family and friends in the future. KUDOS
Ms. Catherine is a saint. She consistently provides GREAT customer service. I have seen her be extremely professional, nice and understanding to very rude customers. She had been the same since I met her almost two years ago.
The manager their Catherine Brown and her team has some of the best customer service ever. She always has a smile and always willing to help you in any way possible. If anyone needs to put their stuff in any storage co. I recommend that you go their they always have your back.
A very pleasant and humorous experience! Catherine is great!! I live in Sandy Springs, but my rental location is here and she makes the occasionally trip worth it!
I must first begin by saying when calling to make a reservation DO not ask for a unit size the call center folks DO NOT work hands on so have NO clue on the sizes of the units. The on site staff here are AWESOME!!!! Very honest,and friendly. Catherine, and her assistant were SUPER FRIENDLY, and VERY HONEST. I would say they are a great team!!
Nasha was the nicest rep ever very professional...
You get great deals online or by calling in reservations. The manager Catherine is friendly, very helpful, just has great customer service. Give her a raise! :) She earns it!
The manager at this location is a very friendly person. She made me feel at ease from the beginning to the end of the transaction.Mrs.Catherine kept a smile on her face during the whole process and it wasn't a fake one either. This lady acted professional in the office and while she took me to see where my items would be stored she wanted me to pleased. Thank you for such a person being employed in an area dealing with the public, because she is good at what she does.
I had an excellent experience with the ladies at this location. They were helpful and friendly. The property was also very well kept.
I've been in 2 times both times the lady in the office had a smile on here face and was very very nice and helpful to me... Today there was ah younger lady with her who was also smiling, greeted me coming and leaving the property... The property is always clean what ever time I've been there to bring or take something from my unit..