Public Storage Self-Storage Units at 8354 W Hillsborough Ave, Tampa, FL

My experience at this location should of been outstanding but due to the lack of professionalism was below standards. the heavy set female manger was outside smoking in front of the entrance on the phone which i thought was very unprofessional and did not even acknowledge me as i continued to walk inside to the other female employee for assistance. and the lingering smell of cigarette smoke was definitely not a good look but i still went in to ask about renting a unit but unfortunately the size i needed was not available clean store but they should have a smoke free property or a designated smoke area definitely not a professional look for the establishment and upper management should reprimand the property manger for that this is why i givin this location one star. the other young lady was nice and professional i think her name was morgan but hopefully in the future this issue will be corrected

Ruben was very nice and helpful, Liz and him keep a very nice property

I have been a customer here since April 2022. On 7/3/2024, I was called and screamed at by Rueben that my belongings would be sold next day. I told him that wasn’t true and went up there. When I arrived “Ruben” was sitting behind the desk with the door locked, 530pm. Ruben unlocked the door didn’t greet me sat back down and said “what do you need” I said remove the lock from 1410. Ruben told me to tell him “please” Ruben also said I didn’t greet him he’ll do as I ask if I said please and talk nicely…after going back and forth Ruben told me my space was delinquent $41, he said I needed to go to another facility to be assisted, etc. I called the police and the 888# and filed a complaint. The police told me he can’t make him allow me permission to access my belongings and said Ruben gave him a paper saying I’m $481 past due. The rep on the phone tried to explain to the officer I am current and should be allowed access. The officer declined. At 5:58 Ruben told the officer it’s time for him to leave work and that I will need to come back next day. I was told the district manager would follow up. Since I have called the store several times. I have call the toll free number several times. The property manager Liz has left a voicemail but now when I call back Rueben answers and the phone and I hang up each time I hear his voice. Over 2 years and I have never been anything other than professional. My rates constantly increase and I don’t complain. I pay my bill and keep it moving. 7/3 I was denied access to my belongings. I work out of town. This was a huge inconvenience. I want action taken towards this employee. I want a contact number that doesn’t require me to speak with the person I called the police for help with. I don’t want to deal with the person that told me to BEG “please” to access my belongings. Thank you.

Great Facility, Great Management. CJ and Liz are always very nice.

Liz and Morgan very helpful

This is the first time,I am using a storage facility. Very clean ,neat & organized place. Genrally staff r very polite and helpful . Sam on the front desk was very helpful and went above his call of duty to guide me. Overall had to rent out a storage unit for more than 7 months. One feedback. They need to be transparent on the lock fees(25 $). It was supposed to be refundable but on return,they told i hv to return within 30 days. That was disappointing. Additionally Lost 100$ due to lack of clear communication on insurance charge( 15$ everymonth). It is kind of force down & for the unintiated, you get stuck with that..

Megan,cj and rosemary werr gratis with helping transfer my unit! Very professional!!

Amazing customer service! Bernard & CJ were extremely patient and helpful while working with me. 10/10!!

Liz was very helpful

Liz was very helpful and friendly even after hours and after interacting with unsatisfied customer. I was present during the customer complain, but Liz was very patient and handled the situation very professional. Helped me with all my needs fast and explained all pros and cons ))) Very satisfied with the service that I’ve received. Highly recommend!!!

Was a quick and easy process to rent a unit. Staff was friendly

Great customer, very professional team off staff and I was helped by team member Alex and Morgan in a stressful situation when I locked the wrong key in the lock. Alex and Morgan became a hero and was able to get the wrong key out of the key lock and I was able to successfully move my things in make sure you come here they are number one thanks you guys

Alex was amazing! I was given excellent customer service which made my day. I highly recommend coming to this location.

Alex and Morgan helped us during the unit change great service

Alex was very helpful and professional, the place is always clean and well maintained.

Alex's service was very good! I highly recommend this place for the excellent service it offered us! Thanks Alex!

Storage price changes every month

I was very happy with Alex customer service skills. He was very helpful and knowledgeable in meeting my request.

Liz Was helpful

Exceptional Service for Consolidating Our Storage Units I recently had the pleasure of working with Liz at the Public storage facility. The expertise and dedication made a significant impact on our experience. 1. Goes Beyond the Stars: Liz not only met our expectations but exceeded them. The attention to detail and commitment to solving our storage challenges were remarkable. 2. Customer Experience: From the moment we explained our situation, Liz actively listened to and understood our needs. Patiently guided us through the process of consolidating multiple individual storage accounts into one cohesive account. 3. Liz's personalized approach made us feel valued as customers. Took the time to explain each step, ensuring we were comfortable with the transition. 4. We’ve been using this storage facility for 10+ years, and this recent consolidation has streamlined our management significantly. Liz's assistance will undoubtedly benefit us in the long run. 5. Location: The storage facility’s convenient location and Liz's exceptional service have solidified our loyalty. In summary, Liz's professionalism, knowledge, and friendly demeanor transformed what could have been a complex process into a seamless one. We highly recommend their services to anyone seeking storage solutions. Thank you, Liz, for going above and beyond to make our storage experience outstanding! Nick Pathology Coordinator Academic Alliance in Dermatology

Alex is helpful, knowledgeable and he has wonderful customer service skills! He helped me greatly in taking care of a payment in regards to my storage unit. I am rating Alex's service as 5 Stars! He truly deserves a bonus for what he has done.

Liz was great in helping me rent unit

Liz was helpful. Have storage in Texas but stopped here for help.

Ruben was amazing. Great customer service. Very clean place too. Very happy customer.

I'm rating Ruben as 5 stars! He is helpful, patient and knowledgeable. It makes me feel better knowing he's at this location! Now I have a friendly, helping hand to rely on. Thanks for all of your help Ruben!!!!!! One note I will mention is I do not like how much rates sky rocket at this location month after month but I know its above the employees so can't fault them for that!

Ruben and Liz were very helpful and were very attentive to us and answered any questions we had. They both have awesome customer service skills. Ruben helped us with bringing the box to our car and helped us put the box in as well. Liz and Ruben we very polite.

Great staff, Morgan was awesome 🙌

Liz and CJ are amazing and professional I love the service. Everyone is sweet, kind and well mannered.

I have had many storage units with other facilities (UHaul, US Storage, etc). This company and its pricing practices are despicable. The local property managers are nice and the facilities are mostly managed well. But the billing is deceptive and out sourced. I did not have an introductory rate. Within three months my rent went up by 30% which they said was “market adjustment”. My other units had also adjusted for the market but not by 30%. They are cheats and deceptive. After 3 months I left. Do not waste your time or money.

Great customer service. Cj was great very friendly and professional. Helped us with all of our questions and needs

Very clean location and the employees there are phenomenal helped me with every question I had even showed me how to use the app liz was amazing and Ruben was very help full even tho he is new will recommend this public storage location to anyone thank you so much for making my experience so easy

I store at this location for a while now. Liz is amazing and really gets to know her customers. She always speaks to me when walking the property. The property is always very clean. Thank you Liz and the other employees I sometimes see idk their names.

I really don’t understand how this location have this high of a rating when the “manager” has the worst customer service skills ever. She acts as if she is the CEO of Public Storage and doesn’t report to anybody. She is very argumentative and condescending. I had to hang up on her because she doesn’t allow anyone else to speak. I guess she just loves to hear her own voice!! Whoever hired her also needs to be fired!! I will definitely be taking a trip to Tampa to get all of my stuff out of this facility expeditiously!! I have been a customer for over 9 years and I refuse to be treated in this manner especially after spending THOUSANDS of dollars for a storage unit!!!

By far the worst public storage I’ve been to and I’ve been doing business with them awhile. There is a complete disregard or concern for that of the customer. I came in earlier in the month the make sure I’d paid my storage because I hadn’t seen a payment come out of my account the woman at the desk Liz with glasses and brown short hair. told me I was fine she’s looking at my auto payment. I come back today and the same woman is tellin me I hadn’t paid my storage bill due to no funds which Is something she yelled because she was agitated by me being agigated. Then yells like oh well. Processed outside where I was parked to continue to degrade me shame on you all

My friend rented a unit at this location, Great manager Liz and a nice unit. Due to this when I was looking for storage I came here and rented right from Liz.

Liz was simply fantastic. Had issue day prior when she was not there and came back today and she fixed everything. She is very knowledgeable and clearly a great asset to Public Storage.

They were simply TERRIBLE. I got a good promo rate by a nice lady clerk in-person at a location in Tampa, Florida. But then a few days later their computer system charged my card twice for $108, had a horrible time with "customer service," eventually got to a supervisor only be told they couldn't / wouldn't post those unauthorized charges onto my card. The guy said I'd requested Two 10" X 10" units instead of one...??!!! even though I rented only One and had the confirmation. He hung up one me. I got my money back but only through disputing the charges with the bank, so Public Storage tried to steal from me but instead stole from my bank. I got my stuff out of there well before the first 30 days were up. They have a supposedly good reputation, but I'll never trust them again.

CJ was awesome helping us today, he had the answers we needed or he knew how to get them. Really appreciate him! And I would recommend this location!

Thank you Liz and Cj

This is absolutely crazy! I came here and the place was basically closed for 1.5 hour. Called every number I saw & they told me well it should be opened. 1.5 hour late 2 sleazy guys pulled into the front parking then got in from the back and open the store. They told us they were at lunch break ( they said 45 min although 1.5 hour break elapsed before they came). If a lunch break is provided they should advertise that so people don’t go wait for nothing. YPeople were frustrated & the same sleazy guys told them well, you can wait or not wait ! Up to you. I haven’t seen anything like this before ever. This is the most unprofessional place/ employees ever! I don’t recommend this place stay away !!

Employees are very friendly and answered all our questions. They also gave us option.

Liz and JD were very helpful

I have 2 units a this location I closed the small one out… recvd email that my unit closed however ITS THE WRONG ONE they closed an no one is answering the phone… After he looked up the units and we verified which one it was he still closed around and went out and now I’m finding this out and they are closed my stuff is still in my big unit and that’s the email I received that they closed it

Liz is amazing & such a hard worker everytime I there very helpful she needs a promotion !!

Thank you Liz so much you are super helpful and always have your property very clean keep up the good work

The staff was very friendly and informative, they walked me through everything and made it very easy.