Public Storage Self-Storage Units at 16217 N Dale Mabry Hwy, Tampa, FL

Abysmal quality. Latch literally fell off of my door and customer service said none of the 5 nearby locations had someone available. I even left a message yesterday evening that there was a missing screw in the latch—didn’t get taken care of. Enough with this “Self-Service” nonsense. Have someone on site when you’re open.

Dale is such an awesome person to work with.

Easy to sign up and get moved in!

Easy and very affordable.

Dale was super helpful!

Terrible experience. The worst customer service, and that is if you can even get to talk to someone... They just don't care. If you think you are getting a good price, think again. After a few short months the rent was raised 20%. When I called the phone number listed, it goes through a pointless menu and when you finally hear the number you need to select, it doesn't work. Then there is the useless automated chat where no matter what you ask, it spits out the same useless answers over and over and over again. There is no email that you can write to. You can literally waste hours going down rabbit holes and getting nowhere. And God love you, if you finally get to chat with a real person, they are like oh well, tough. Never again. Leaving this place ASAP. Pay a little bit more for some basic respect and a place that doesn't smell like a dungeon.

Mr Lewis was very professional and helpful.

I have contacted them twice with issues. Once for a flood issue and weeks ago about the elevator that doesn't work that is right by my unit. I tried the other elevator and I could not locate my unit on the 3rd floor. They never respond or call back when I go and what with the virtual person in the "Office."

Angie is great and does a great job taking care of this store!!! She's a very caring person and to others as well! She has a big heart ❤️

We have been a customer with a storage unit at this location for over 2 years. We were significantly impacted by hurricane Helene while living in downtown Gulfport in which we lost our residence and vehicle. I called to see if the company could offer any sort of hurricane relief from us having to pay this months full amount. They firmly and without any empathy stated they don’t do that. Poor customer experience! Once we can get our lives and situation right side up again, we will explore moving our items to a competitor.

Lo mejor ya tengo una publicación a la que me referí con el mayor agradecimiento por su buena atención prestada.

Just moved in clean and accessible

I’ve Been Renting A Space At The Dale Mabry Location For Some Time Now And The Service Of Dell Is Unmatched In The Storage Facility. Dell Is Always There To Offer Assistance, He Remains Busy And Keeps The Building Clean & Functional. He’s Typically (Actually) The Only Staff I See At That Location And I Think That Speaks Volumes About His Work Ethic And Consistency. Great Job, Dell!

It was great clean, cool and easy access

Dell was awesome and very, very helpful and my decision I would recommend him to anybody thank you so much

Dell was absolutely amazing! He made the move down so simple and smooth. He also got us a great deal!!

Dale was a pleasure to work with and went out of his way to make sure my transfer of units was a smooth process.

Dell is an asset to Public Storage and a rare find now days. His professionalism, dedication to the job did not go unnoticed. He is appreciated in a time of need that made my experience (1st time storage user) a success. I observed how he takes pride in the building, keeping it clean, cares about the renters and answer questions. Keep up the great work!! AJ ⭐️⭐️⭐️⭐️⭐️

Angie the manager does a really great job she knows her stuff. Ask for Angie she will go out her way. 💛

Dell and Angie did a fantastic job helping Saturday. Angie really knows her stuff and Dell he’s just as good.

Everything went smooth, cheapest storage in town. Check them out, you won’t be disappointed

No assistance. Impossible to do business. Didnt get what I chose and when I had to change they wouldn't honor the movein special I got less than an hour earlier?! Overpaid for a small unit but I had no choice. Once I'm dont here I won't be back

Very easy rental of unit. Gil was very helpful- thanks!

Clean facilities and great costumer service.

The place was so clean and the guy Dell he was very polite, very helpful and friendly. I give five stars to the Dell.

Muy buen servicio muy atento y nos resolvio todas las preguntas gracias

My wife’s shed is there and the property from the outside to the inside is unkept. They finally fixed the elevator that was broke for almost a year and there was glass on the ground when we went as well as debris all over the ground by the units. Have called corporate but they don’t seem to care

If zero stars was an option, that is what I would rate them. This location has deteriorated badly since I rented a unit 4 years ago. For the first two weeks, the gates to the property were not functional and stayed open 24 hours a day. When I called about the gates being open, no one seemed to care. For the entire month I rented the unit, the glass doors to the building did not function and were standing wide open. Again, when I called no one cared. I went into the building after an afternoon thunderstorm and saw water running down the elevator shift to the first floor. When I got to the third floor, it was partially flooded. I'm just glad that my unit was not one that flooded. The elevators have not been inspected in three years and their certifications expired over two years ago in 2021. Also, no one actually works at this location anymore and there is a video screen to talk to someone instead. There are a lot of other storage units in the area, pick another one and stay far, far away from this place.

I have an out side unit and constantly had ghost ants all over my belongings. When I left a message cause there is no one there, I never got a response back. Now the lock to my unit has fallen apart leaving my storage unit exposed. When I asked the kiaosk to get a maintenance person in, I was told they don’t come in till later. Now I have to get my stuff and store it at my house till I find another company that cares for their customers and has someone on site during the open hours. Worst storage company ever.

On Aug 31 our contract ended. At 2 pm we were locked out and charged $250 for abandoned items. We were there at 7 pm to find this out. They close at 9 pm. We are unable to get the rest of our belongings. Adam the site manager won’t answer the phone or call us back. Customer service puts me on hold and hangs up on me or sends me to voice mail. It’s been over a week of trying. We couldn’t get there before the 31 st because of a hurricane and rented a truck to get the items. So disappointed in this company.

Recently, I rented a small climate controlled storage unit. When I got to the Storage facility and opened my app, finding my unit and opening very secure doors and gates was very easy!! I was so delighted with the pleasant experience!

Joe was very helpful and Informative on what was available- in and out in 30 minutes - Thanks Joe!!😃

Thanks for great service from Jose he made my experience with public storage amazing would refer everyone to public storage

Joe was very helpful fantastic service

I would just like to say that this location is great, I trust my stuff there and it’s in a good area. Plus the man I believe his name is Joe, is super awesome so helpful and polite! I super appreciate him!! I highly recommend this public storage!

Joe and Angie have been very helpful and professional. Will definitely make this our go to location

This Public Storage has been run down for years, but I used it since it was so conveniently located. At least one elevator has been down for months. Every week there is a broken gate, broken door, or trash blocking entrances. We tried to move some large furniture pieces out recently and both elevators were down with no word from management. I tried contacting the manager several times and never get a call back. The air conditioned units on the third floor are worthless during summer, as they easily reach 90 degrees. Don't rent here.

Very friendly and helpful manager!!!

Joe and Angie are great people to work with! The facility is always spotless and I never have an issue. Any time I have questions I hear back within a reasonable time. I would recommend this storage location to anyone!

Excellent service from Joe mans on top of his game

Jose “Joe” helped me rent a storage unit and was great to work with! Highly recommend asking for him for fast and efficient service! 😃👍

Joe was helpful and covered the bases

Adam went above and beyond the means of service to get a lock off my unit that had the key broke in it. Truly appreciate it

I just left there and I wanted to say that Carla is so helpful! She was willing to wait even though I was running late for the viewing of the room. She also walked through the rental process. Very helpful and great employee. She seemed passionate about her job. She needs to have a raise.

Shelly el servicio fue excelente nos dio muy buena información nos gustó mucho muy atenta gracias por todo

Adam has been very helpful to work me through the process of getting my unit using my phone. I'd recommend.