Got me set up in no time. Very nice staff and nice location.
Traci always gives the best service
Traci helped me out so much. Thank you
Sonnet was an absolute dream to work with !! She went over and above to assist me with my storage unit needs. I highly recommend this storage facility because of their management and staff.
Sonnet did great, friendly, smiled. Made registration fun., and helped with the app on my phone
Traci was beyond helpful and friendly!
Great experience!
Public storage brent road Pensacola wrote my last review. Not me! My storage was broken into a shabby old plastic door and all my power tools and jewelry and other stuff stolen. Plastic door cracked. When i reported door and showed agent cracked door 2 months later it was not fixed. Go to cubesmart 9th Ave. They check 4 times a day with metal unbreakable doors.
Wanna give a HUGE shoutout to Sonnet. She is very nice and understanding. She was so helpful and I’m so thankful i was able to meet her. She has excellent customer service skills and helped relieve most of my stress! Definitely a genuine human being and can tell she loves what she does. She definitely made a difference in my life and i’m so thankful for her!
Everyone there is doing a great job!! Traci is Awesome!
Grounds are kept up with a friendly staff. Kept secure with a code access gate.
Helped me get everything done fast
Thank you
I picked a great storage nice clean & quick service & very nice people
Very helpful and professional I would recommend them Traci is great. Rent here
I am really liking the new paint and new office, very nice
Everyone is great. Traci is very nice.
Great customer service. I recommend this storage facility to all!!! Thanks guys!!!
This site here is amazing, the property manager Traci was super helpful with any questions I ever had and was very kind. If you need to store your stuff, here is the place to do it!
Tracy is outstanding at this public storage thank you
Traci is great knowsher stuff!!!
Traci is the by the far the best. She's very accommodating and always helpful. And the facility is well kept and tidy all the time. If you need a good place for storage this is it!
Traci did such a great job. She helped locate the correct unit for exactly what I needed. She made the entire process easy and with minimum time and trouble. Thank you Traci!
Traci was very Knowledgeable, I will mention this place to my Family & Friends 🧡
Thanks again!!
Check on your stuff and remove everything immediately. It is not real walls inside the units ,It's cardboard. I went back to find More than half of my stuff stolen I had to file a police report. ,and the insurance is only going to pay back $5000 If i'm lucky and I don't even know when that's going to happen. When there was more than that in there, . I was in unit 149 the people behind me broke through the wall which is just 2 pieces of cardboard so they just had to push it through and proceeded to steal stuff out of there anybody that is on the side of them should check their storage units. To make sure they've not had anything stolen.
Traci really knows her stuff. She took the time to listen and make sure I had what I needed. Thank you!
Can't complain. Very nice receptionist. She was able to help me through a few issues. Very impressed by the place.
I would give them no stars if I could The place has rats that ruined all my sons furniture The place holds no responsibility EVERYTHING Is completely DESTROYED!!!
Unit full of rat feces, dead rats a lot of my furniture is destroyed. All the furniture that my dad gifted before he died a few months ago is ruined.
This place has the greatest management ive ever encountered! 5 star all the way
RATS, RATS, RATS, RATS, RATS, RATS, RATS, RATS, thousands of dollars I'm damaged I have insurance but not rat insurance I feel the should let renters know about rat problems I never had an rat experience in my life omg run all my stuff gone no money to buy a bed no money to replace my stuff I'm so sad..
Traci very nice and helpful.
The worst storage ever!! The walls between the units are a thin Masonite material. There are holes in those walls were you can see into the next unit and see someone else’s stuff. You could simply push down the wall material and steal everything in the the next storage unit. Absolutely no security here!!
And then there are the rodents. From the size of the droppings, they must be medium size rats. Every cardboard box I had in there had holes chewed into it. Everything had rat droppings on it. I was only there 3 months…..those are the reasons I moved out. No wonder the price was reasonable. NEVER AGAIN!! Stay away from Public Storage!!
Great visit very friendly
Overall, not the best experience at this public storage. First of all, our unit was near their trash can (that no one is allowed to use, never had a storage unit NOT have a garbage can to use) and we had an issue with having rats run through our storage, or at least the thousands of remains they left us. Had to sweep out tons of rat **** when we moved out. It ruined a lot of our stuff in there that we had to throw away! We didn't complain about it, we didn't even tell the front desk about it to bother them about it....we just handled it.
Moving out was an issue too!! They made closing out such a hassle for us. Multiple people there said different things when trying to cancel. We had to remove our card from auto pay but then they said nothing else. Not when to be out. Not how to be out. Nothing. We had trouble removing it too! It didn’t successfully remove, charging us for another month we didn’t want!
Why can’t they just say “oh you want to cancel? Great! I can handle that. We cancelled your account, make sure to be out by ____!” -- There was none of that said…they just said “take your card off auto pay”. It's almost like they WANTED us to fail so we could give them more money. We were 2 days late to be out (because we were never told a “get out” date). So then they tried to charge us AGAIN for another month and we said no. They then sent our payment to a debt collector. They were so confusing in how to get out. They even told us we had an extra month to get out! That was NOT the case as they charged us for that month. I spent many extra months paying for the storage unit when all I wanted was to cancel!
Great people work here!!!!
Tracy is the best she will take good care of you!!
So I normally hate storage places ..but ever since Tracy has been a part of the management team she has transformed it and keeps everyone coming back for her witty remarks and warm spirit.
Exceptional service from Tracey, site manager at Brent Lane, Pensacola location. Was desperate for finding storage on a Sunday, Tracey got us a storage unit, solved glitches on App, handled transaction to get us our storage unit quickly. Solved a major crisis for me. Clean, efficient storage, Sunday availability! Cheap, flexible, excellent on-site customer service. General Public Storage 800 phone number very helpful to arrange storage, had site manager call back to solve problems. No impossible phone tree, "thank you for calling, your call is very important to us. We are helping other customers. Your wait will be 28 minutes........." Live, helpful agent available quickly.
I’ve never had public storage idk how this post got here
Both employees Cassy and Traci were very helpful. They assured I was aware of everything I needed to know!
Not had a problem so far with this one I highly don't recommend any public storage in mobile AL they all will try and take your storage or double bill you
Traci was amazing! Very helpful and awesome!! Public Storage is lucky to have you!! ❤️
Great service, nice people
Absolutely would not store here unless you have no choice, and until they figure out management. Don't store your precious cargo with a company that doesn't man their store. Trust if there is a problem, they won't be there to help you. You also have to wait a pretty long time for a dolly on the weekends.
Then after a few months they are going to raise your price. After a few more months they will do it again. Next thing you know your cost has doubled in a year.
The same EXACT location I was in the people next to me where paying half my price. I left the next month.
Traci is the most sweetest lady, i love having my storage here they’re very trust worthy! they go above and beyond for their customers!
Mrs Tracey provided excellent service
Was very polite and help me with every need I recommend this public storage to any one
Nice friendly, and very accommodating. Will definitely go back.
We were in a very bad spot and needed storage quickly. Although I made the reservation for a few days out I called and spoke to Tracy and she was absolutely amazing. When we got to the office to finalize the reservation there was a slight hiccup, but Tracy got us through it and we were able to get our unit today. Thank you Tracy for everything.
Traci is great. Rodney was nice
Traci is just great. Nice, professional, and caring. She is a wonderful asset to Public Storage
Traci is a strange rock star!
Traci was absolutely wonderful to work with!!!
Traci was very helpful when I started leasing a unit, and when I had to move out she made it very simple for me! The unit was clean and the door was easy to use.
Traci is so kind and amazing!! She’s the best you will find in all of Pensacola!! 💜💜💜
Wonderful customer service
Dayna was very kind helped me out so much if I could I would give her 10stars
Young lady Dana was very helpful went out of the way to help me thank you very much
Wonderful Customer service
Excellent. At least they don't have to sing happy birthday
Traci is awesome. She is extremely accommodating
Went up there to check on a unit , manager was super nice , everything was very clean . Definitely will be back
Sherilyn at the Brent Lane location was absolutely fantastic. She was very welcoming, patient, helpful and knowledgeable. Public Storage has a great employee in Sherilyn. I definitely recommend others to go see her if they need a storage unit!!
Vicky was very friendly and helpful.
My storage unit unit was very clean when I rented it. The property is very well kept. The manager Vickie is always ready to help.
Vicki was great … very nice and very helpful. If you decide you choose public storage definitely ask for her !!!
I am so impressed with Vicky at Public Storage. She explained everything so succinctly and clearly that I am really confident that I chose the best place in the world to store items till a new house is ready.
Vicki was so kind and very helpful. Quick process. Unit was clean and ready for us when we arrived. Highly recommend.