Public Storage Self-Storage Units at 5340 Catoma Street, Jacksonville, FL

I won’t give 1 star! They’re never in the office at this location and payment changes !! This is horrible when you need to talk with them ! I’ve left severmsgs and stil can’t contact these people

They did the dollar deal for the month and it was a con!!! I paid 50 something plus 17 then by next month was told I owed 200 !!! It never added up to me 😢 I'm struggling as it is why do ppl do this? It is way to high for the storage spaces!!

DO NOT RENT HERE!! Upon walking up to the unsecured door that was stuck, there was a German roach, meaning they are most likely infested. There is no cameras inside the buildings, not climate control (I must have over looked that), the storage doors are thin wood, with basic locking mechanisms that can easily be busted off, no light inside the unit which I didn’t realize I needed to bring my own, and the kicker of it all was there was large rodent droppings covering the trimming of the walls! The office was closed an hr before closing time so I couldn’t talk to anyone on the property. I called the 800 number to get a refund, and you guessed it, I am out of the money that I put down on the unit! I have rented from cube smart, Atlantic, and extra Space, and I will gladly pay their higher costs for a cleaner secured unit!! This is your warning, do not rent from here!!

0 star. The absolute worst location, worst people worked / working here . They’ll steal from you if they get the chance. They never answer the phone. And based off this experience with this location. I’d never recommend Public storage anywhere . I’d go with another company. I absolutely do not like this place or the people working here. Rat , and insect infestations. If you don’t check your things weekly they will get ruined 😡

Ms. Tammy was pleasant to work with. She's knowledgeable she answered all my questions.

Super convenient, cheap & easily assesable

My gate code doesn’t work during inactive hours but clearly on the fence it says access from 6 am to 9 I wanted 24 hours I decided on this in a hurry and can’t even access during the hours they have on the gate smh

how long do i have before my things are auction off?

Had the greatest experience with Cassandra. Saved my life once again...lol. So glad to know companies still have compassionate and caring people.

Kasandra was Excellent, phenomenal service. On point and knowledgeable. Very friendly!

Friendly staff great price and very convenient location

Christian is the BESTTT !!!!

Know your code

I had the opportunity to work with Christian and he’s Amazing at what he does I love him ❤️ Way to go Christian

Worst customer service ever

We called and asked about the width of a doorway. The person we spoke to put us on hold and 'went to measure'. The measurements they gave us were a full foot incorrect. Ended up driving here from across town to find out the doors were not wide enough. Very frustrating, especially since we explained that we had already been dragged around town by other places doing this exact thing. Irritated that we were lied to enough to not use Public Storage in the future.

Should be SIX Stars. Christian was most helpful assisting me obtaining a storage unit at Public Storage.

I’ve had an absolutely wonderful and stress free experience! Ms. Vickie helped me out tremendously with renting a unit and also walked to through how to use the app! Great customer service! ⭐️⭐️⭐️⭐️⭐️

Kasandra was awesome!! Thank you for your help!

This place is dirty. They over charge, and they lied about their mice infestation. The employee assured me there were not any mice. Found out there were when they tore apart my belongings. Place stinks!

Good place for storage

She did a great job Vicky did a great job I’ll always come back to see Vicky thank you and Pam

I recently got my things out of storage and I was put off by the offer for $1 for the first month and I never received it bc it wasnt going on at the time I got mine back in March. I was speaking to Pam about it and she ended up pulling some strings and refunded my money back. I am very pleased! Thank you Pam!!!!!!

I just rented my storage unit last week and the staff here has been nothing but amazing!!! From me renting my original unit to having to transfer all my stuff too a bigger unit, which was beyond stressful. Shannon, Vickie, and Christian..... Phenomenal, pleasant, and a blessing 💜

My sister and I had a great experience from start to finish.Ms. Pam was very friendly and knowlegable. She has no problem helping with your needs. Thank you Ms. Pam.

Clean space, affordable price, and the team is polite, and courteous

Vickie and Beth were the ones who helped us and they were very helpful. Great customer service. Definitely worth 5 stars!

Vickie and Beth are awesome! I came in inquiring about storage as we are moving soon. They were very informative. The customer service I received you do not get another.

This location is great, staff is awesome, but the girls are professional...and very customer-service oriented sweethearts indeed :-). ...👍🏼

My transaction today was conducted by Ms Vickie. She was very pleasant and professional. Always a pleasant experience.

I was welcomed by Vickie and let me tell you she has been by far the one that has given me the best customer service ever. She is very helpful, informative, friendly overall amazing. If I was able to leave more than a 5 * I would have. Thanks again Vickie 😊

Excellent and friendly service!

Ladies were very helpful and explained everything perfectly. Transferred units and they made it very easy. Highly recommend 👌

I'm just signed up for a rental unit with the Catoma office after walking thru the property and meeting the staff. Special shut out the Beth for making the process easy and comfortable. Her knowledge and experience was appreciated 👍. She answered all my questions and concerns about moving and what to expect and to be prepared for. I would recommend anyone thinking about moving or looking for storage to make a appointment with Beth and walk thru the property. Have A Happy 2022 Year 😊😁

If I could give zero star, I will. I rented storage from May 2020 to January 2021. They increased the rent fee and when I asked the manager what's the basis of increase (through email) instead of explaining, answered that they are the better storage than any other competitor. When I finally decided to end my rent, I did not even use any of my stuff 'cause it was full of hundreds of roaches. Cockroaches. I would not like to contaminate my new house by bringing roaches so I ended up throwing away all my stuff even some of those have sentimental values. Terrible experience. And every time I pass that Public storage in Catoma St., I cringe. so disgusting place.

Vicki and Beth were awesome in getting me what I needed!! Great Deal and quick process!! Appreciate it Ladies

Outstanding customer service thanks Vickie

Beth was awesome. Had some troubles with our online payments and tech support was no help! Thank goodness for Beth though, as she very quickly noticed that the issue was with the zip code being incorrect on the account. Haven't had any problems since!

Genuinely good people that operate Catoma St, Jax FL location. Very informative and accommodating. I feel secure leaving my contents in their storage unit. My experience with them was/is outstanding.

Great people there they make sure you are well taken care of

Christian is an awesome observer and Vickie was very amazing and very nice

Ms. Vicki has great customer service! Very sweet! Making sure that we get what we needed.

My fist visit at public storage with Ms.Vickie she greeted us with a smile and she attended my business in a timely manner and her customer service was great.

Vickie was great !she was kind ,explained everything in detail,she was quick and just a breathe of fresh air .Her service to us was excellent

Vickie and Ashley were both very helpful and friendly

Vickie at the Catoma location was very helpful with assisting me with choosing a Storage and securing the space. The place was very clean and I would definitely recommend Public Storage for your next move or if you just need a safe place to store your possessions!! Thanks Vickie!

I spoke to both Pam & Vickie and both were very helpful, friendly and informative. Because of them I was going to rent a unit, until I was able to get into an apartment. I definitely will be referring people to this location. Keep up the great work ladies.

Tammy was very nice and she made me feel very welcome. Would highly recommend.

Vi ckie is a wonderful person.

Mrs. Vickie polite, patient, informative and just an overall great experience. Go see her at this location, and by the way, rent a storage space.

Vickie was awesome 🤩🤩 very nice and even tried to get me a better deal somewhere else. Keep up the good work Vickie!!! Public storage is my go to storage forever.

Good assistance vickie

Very kind and respectful, helping others very great person.

Vickie was amazing! Helped us save some money when we really needed it! Would absolutely come back!

Vickie over at the Catoma public storage just saved me sooooo much money! She showed me awesome customer service! Thank you thank you!! Will definitely come back here again!

Vicky is the most lovely property manager I ever met she very lovely and kind heart she keeps the place in top shape keep up the good work Vicky from Drew

Vickie was great for her service , outstanding communication. I recommend public storage

The management at the Catoma street location was awesome. They took care of me in a kind and quick manner. I felt welcomed and appreciated .

I was out of town and had an issue with my storage payment, So, I called and left a message, The manager Vickey returned my call and solved my problem immediately that day.

Rachael and Pam were very informative and attentive. Great costumer service and the place and unit was clean. Very satified with the service.

Thank you Rachael for your service was great 🥰🥰

Rachael was both very helpful and friendly. Wonderful customer service. The indoor unit is very reasonably priced. I will definitely recommend this storage company.

This was my first time purchasing storage, and Rachael did a WONDERFUL job walking me through the process. Being security-minded, I was concerned about vandalism, but watching her lock everything behind herself (even to step out for a minute) reassured me. She helped me pick the appropriate square footage, without trying to pressure me into buying a larger space like some places did. She even showed me the unit and how to key in my entry code. Super helpful, patient and friendly, and not just to new customers. As we were walking through she greeted others and made sure their needs were met. She didn't rush me or betray any frustration, even through I was full of questions and read every part of the lease agreement. The units and property are also well maintained, and prices are good. Would recommend

Love them

miss Rachel was so helpful and kind. she helped open our old rusty unit and stayed the whole time until it opened and she didn't have to do that. Model Employee and she made me feel like she wanted to help. give her a raise !! Shes and employee who actually cares. I'm going to move my storage to this location , very trust worthy and nice employee. Keep up the amazing work miss Rachel. And she helped my boyfriend with his rusty bike chain and she didn't have to do that either like wow!!

Beth was amazing in helping me get my unit

The Staff was friendly, courteous, and professional with helping me find what I needed. They made me feel special and assisted me with getting set up with the right unit. I appreciated the professionalism and kindness.

Always on point with customers 😊👌

Vickie 5*

This property is nice, clean and the staff is very professional. The manager Vickie is a sweetheart and goes out of her way to assist with your needs. I felt like I was among friends there and my process to rent my unit was quick and went smoothly. Thank you Vickie and staff! 😎👍🏾

Rachael and your store managers at all your locations seem to understand critical situations of life illnesses and family sorrows. I appreciate all they do to help especially with this man-made disease in our world! Thanks for being wonderful!

Great

I just want to express my sincere appreciation, I experienced excellent customer service with Rachel. She was very pleasant, kind and helpful! She answered all my questions and concerns, thank you again!

Rachael was very friendly, professional and helpful. Thanks

I was pleased with the attention to quality service I received.

Vickie andeand Rachel were very and courteous, with their service.

I was able to work with Vickie. Great person with great energy and good vibes. She made everything easy for me from the moment I walked in. Very knowledgeable on products.

Vickie was awesome. She called as soon as I reserved a space, and signin was quick and painless. Go see Vickie!!!

Rachel and Vickie were Awesome and super sweet and took care of everything. Doesn't get better than them!!!

Low rates, very nice and knowledgeable staff.

Friendly people. Clean property. Will recommend.

Beth was amazing understanding Kind and very professional I enjoyed talking with her personally she made me laugh and bright Monday

Rats

The service I recieved from the time I walked in talking to Ms. Brenda to Mr. Dale showing me a storage and taking my info. They were kind, informative and nice. My experience was a great one. I was more than satisfied.

Great service from Brenda and Traz. Enjoyed them so much came back and got a second unit. Thanks for all your help.

Fast, friendly staff... Beth is awesome. Good prices, convenient location.

Brenda and Beth were awesome

Wonderful servis. Ms Brenda treated me with great respect. Thank you.

I had a very good experience. Beth and Brenda made a stressful situation into a pleasant one. Fast and friendly

Vicki and Beth were great help

Awesome Service. Friendly Staff.

They’re extremely rude I called to ask if I would receive a confirmation letter stating I no longer want the storage they hung up on me. Every time I’m there in person they rude and act as if they don’t want to be bothered. I’ve had a storage on Roosevelt they were always polite.I suggest a customer service training because this particular store is failing at making sure the customer wants to continue to store their belongings there.

Very polite and helped me to his best. Love it truly amazing and the help he gave

If you are looking for a storage unit I suggest using this location. Anytime I need a storage unit for my business I always think about Tammy or Ms. Brenda first. They always help me make sure that im getting the correct size unit. Thank you very much ladies. Ill see you in Dec. :)

As a returning customer I am was very pleased with Dale he was very informative and very professional. I would recommend this storage facility.

Brenda was very helpful and professional. Would recommend to everyone. She really helped me at a time of need. Thank you miss Brenda

Mrs Brenda was very helpful. I came in before business hours and she was more than willing to still assist me. She's sweet, kind, and very professional. Id recommended this location before any others.

So we were getting ready to move out of our storage unit and I need a 24-hour access. However I wasn't able to get ahold of the district manager no matter how many times I tried to call him and leave messages. I got a hold of Miss Tammy at the catoma Public Storage and she went above and beyond she contacted the district manager via email and got me a code so that we could go ahead and get moved out of there I would just like to say how much I appreciate her. Every time I've gone in there she has been helpful friendly and kind this is the reason when we need a storage unit we go to public.

No issues just wish it wouldn't cost me 5grand just to dump stuff 🤔😒😂

Had no problem Very fast and efficient they were courteous great customer service second time customer and will continue to always be a customer

Thank you Brenda and Tammy for all your help.

Tammy and Brenda have GREAT customer service skills and were very helpful when needed!

I experienced great help from your staff. Especially Tammy and Brenda. Well trained employees!

Easy loading. Clean site... decent prices.

Ms. Brenda helped at the last minute. She was a God send. Thank you Ms. Brenda for taking the time out to help me with this. May God bless you always😊

Yeah my fiance is in jail and he has a storage unit there can u tell me what can I do about that

My name is Anastasia Lester and I had a wonderful experience receiving customer service from Brenda...Thank you for your services!!!

I was serviced by Tammy. She was very knowledgeable, and made sure I had everything I needed!

Great place to store. Been a customer for a few months and Brenda’s always been awesome. Recommend to all

I think the national office sets the prices. It's a little high, and it rose soon after I had moved in. I thought that was annoying as I certainly was unlikely to move all my stuff out again on short notice. That said, the local staff was friendly and helpful. When I moved out, the office was closed. But within 24 hours I got an email that they had detected my move-out and closed my account without my having to call back and ask. That was an excellent bit of customer service.

Very helpfull and friendly

Awesome service and clean units with working lights!

Thanks Tammy

Very pleased with the service received at this property. Brenda was very informative and pleasant to be around. Thank you for such great service.

Thank you Brenda for such great service. Your knowledge helped make my decision of renting at your facility. Highly recommended

I just wanted to say,Thank you Tammy for all your patience during this time. You were so helpful. I look forward to storing with Public Storage.

the cold storage is not cold. maintenance was supposedly called. there's always maintenece etc parked in front of the only door. there is no 24 hr access unless you file your business with them. there is a 2 inch lip to attempt to hurl the hand truck over at the entrance of the cold storage. customer service provides no services in these matters. i was referred to the district manager.

Came with my friend Nicole to help her with getting a storage unit. Was impressed with the service at this location What started as a stressful day ended up calm and relaxing. Brenda was friendly and had both Nicole and I laughing before we left. Thank you Miss Brenda.

After moving to Jacksonville from Virginia, I was tasked with finding a storage facility. After a previous consult with another facility, I found my way here and met with Dale and Tammy. I was immediately impressed with the cleanliness of the facility. I was shortly thereafter impressed with both the professionalism of Dale and Tammy and their straightforward, thorough answers to my needs and concerns. Suffice it to say, my search has ended. Many thanks to Dale and Tammy for making this process less stressful than I anticipated.

Tammy and Brenda are fantastic over here! These ladies took care of us from start to finish and gave us a laugh too!

Thank you Brenda for your kindness and for always helping me when I come to the office. Highly recommend.

I would totally recommend this location. Tammy and Brenda were so helpful. Thank you ladies🙂

Liz was super friendly and very helpful. She had answers for all of our questions and she made us feel confident in our choice.

Our son is stationed in Jacksonville in the Navy. He deployed earlier this year and stored his truck and all his belongings here at the Catoma Street Public Storage. We have visited from Minnesota a couple times to check on his truck and each time we were met with a very friendly staff who were well organized and kept good records on the times his locker had been visited by us as well as by his friends he put on an access list who also stopped in to check on things. We couldn't be more pleased with the conditions each time we visited. The locker was clean and pest free. Security is good. You need an access code to enter the gate and proof of I.d. to retrieve the key to a locker if you are on the access list for that locker, if you decide to leave a key on file at the office. For deploying military, this was a great facility to leave your things while still being able to have someone check on your stuff every now and then. Thank You to everyone we met at Catoma street over the past few months.

Needed storage and was recommended by family to come here. Brenda and Tammy was awesome. Property very clean. These ladies know their stuff. Thank you for your kindness and care.

Easy check in, very pleasant staff.

Thank you Brenda and Tammy for your friendly service. You made my move stressless.

Tammy was so helpful when it came to explaining the policies and answering my questions!

Brenda did great job at Public Storage i would recommend anyone for this place because she always willing to work with you!

Nice Job Rhonda... Excellent Customer Service

Great service. Precise. Clean. Professional and very welcoming. Dale was awesome. He provided great customer service.

Not impressed not unimpressed

Great People and especially Dale! Courteous Knowledgeable and most of all a very helpful person!

Brenda is so cute, she offer us supplies, very friendly, she knows her job and help us try to find what is good for us.

It was an over all good experience. The gentleman there was very nice and extremely helpful and went above and beyond to keep us satisfied.

They were very nice and was able to get my unit in under 20 minutes.

Professional service, clear and concise direction. 5 stars

Brenda and Vickie was awesome they was very nice and explain everything to me about my storage

Dale is great worker n helpful. I thank for his work.

Dale did a wonderful job.

Dale was efficient, quick and polite! Thank you!

Service well provided and great benefits.

Vickie and Brenda was very friendly and professional. Helped me in a time of need and was very informative. The business was well kept and very clean. Will recommend to all. Thank you ladies fir all your help

Service was excellent Dale took great care in the service

vikki and Brenda are very nice they really helped me with all our storage needs . I want to thank them for their help. great helpers

Vickie and Brenda very friendly and helped me out in time of need

Awesome ladies!!! They helped me when I needed it most!!!

brenda and vickie were professional, courteous, thorough, and systematic. property appears to be well maintained.

Brenda did an awsome job helping me. Thank you so much.

Came here with my fiancee, Brenda gave us excellent service and was very informative with every question we both had. Definitely recommend.

Dale provided great customer service today and I was totally happy with my purchase!

You are AWESOME Ms Brenda...especially for walking in all this rain 😘😘😘

Brenda and dale was great

Brenda and Dale were very helpful!!!

Ms Brenda was very helpful. Loved working with her on getting storage set up.

Brenda was a great help. Thank you

Awesome outstanding customer service

Brenda was so helpful and amazing

Very professional and nice.

Brenda is awesome

Rental smooth and easy. Brenda was a great help

How much for rent on the smallest storage unit?

Great clean storage

Brenda Sharon Dale, very tremendous people! The customer service they provide are beyond expectations. Just be nice to others as they do and it will truly show you how wonderful the world live can be!!

Brenda and Sharon have the most amazing customer service

Regina over at the Catoma location(she’s a floater), was A1 in her service today. VERY QUICK AND EFFICIENT. Friendly and professional goes a long way

Very sweet lady, very informative, and got a 10000plus service

Every time I come in dale and kiya is always friendly and gives great customer service

I just got my new storage unit today and Mrs Regina helped me thru it all! She was def a lot of help and friendly!

Regina was great!

Very professional good service

Regina was amazing! She made the move in process so fast and simple. She talked through the whole process and made sure we understood how to take care of our items in storage. Overall A1 Customer Service.

Regina was amazing. She made my move less stressful thank you so much!

Great people good prices. Always clean And neat.

The manager Malika was very professional understandable and give great feedback enjoy speaking with her shoes well knowledged and helped up a whole lot I would recommend this unit to my friends and family thank you again for the opportunity to store with you

Beware they are theives!!!! They go into your storage without authorization!!! They will keep money that should be refunded to you!!! If they see you have valuables in your storage they will try to get u evicted!!!

Regina was very knowledgeable about the storage units as well as all of the items needed to move with. Friendly and great customer service.

Reginia was amazing , I definitely had a funk over me this morning from the stress of moving but she mad me smile & gave great conversation. She’s a sweet heart Thanks again public storage keep hiring employees with her spirit & dedication ❤️

Regina and Brenda was very helpful 💯😍

Everything is great. Dale and Brenda are really great. I appreciate it.

Brenda is very nice. Has really helped me. Very clean and enjoy my rental.

This is in regards to my service here at Public Storage with Miss Brenda she was very helpful and knowledgeable and me secure in my storage facility in I'm a very satisfied customer and I appreciate her in her helpful is so much thank you very much

Great service friendly people best manager

They are very nice and always treat me with kindness!

I've been very satisfied with Public Storage!!

Brenda and Dale were so friendly and provided such awesome and friendly customer service!! I highly recommend!!!

I am very pleased with this storage place and will highly recommend too others. The staff have been very helpful too me on how too keep my things protected while in storage so i want have any damages.

I came in to make my payment Malika was very helpful !

good

Great place to store your items. The staff is awesome!

Great Service!

Very friendly great customer service and very helpful and clean unit come see Brenda she will take great care of u

Awesome service from both Dale and Brenda.

Walked into storage needing space. Brenda helped me with all my needs. Great person. Clean property

Excellent security; friendly, efficient service. Everything you want in a self storage place. Very reasonably priced wardrobe boxes.

Very friendly staff and will guarded. I've never had to worry about my belongings at the storage place

Awesome group of people. Very nice and helpful!

The rates are bs. The new people get a Special & our price keeps going up. I went to you guys because you were cheap & Affordable. Now I can't even afford it anymore. I will be getting my stuff out & going somewhere else.

Dale was very helpful and knowledgeable! He did great in helping us pick the right sized unit for our needs, I would recommend him to anyone needing a storage unit!

Dale did a Great job walking me through the check-in process!

The staff here is extremely knowledgeable and helpful, and the place is always clean. Would definitely recommend it.

Brenda and Dale are outstanding and awesome customer service.

Brenda was extremely helpful, friendly and very polite. She made our move easy and worry free. This has been a positive experience!

Very pleased with the service received. Brenda very helpful and pleasant.

Very quick service at sign-up , 100% satisfied , I recommend this area for storage . Thanks for the help

CUSTOMER service is wonderful as the staff Brenda and Dale were beyond friendly and helpful on a busy Friday. Brenda is absolutely awesome! She helped me with all my needs in finding the right storage space. Besides being patient with me, she answered all my questions in a fashionable manner as I was pressed for time. I would recommend their services to anyone! If you want a good storage price and EXCELLENT customer service Public Storage is the place to go!

Everything great. Came back for the second time. Brenda and Dale we're very knowledgeable and helpful.

Best customer Service I've experience. Customer friendly. Happy To serve you. Clean environment.

Great customer service from i think her name is Malika she was very nice

Great customer service. Thank you Brenda. Will recommend

Great customer service. They answered all my questions and informed me about all the specials

They are very friendly and helpful

These ladies here are great. Thank you Brenda and Malika

Brenda helped out this military customer in the time of need.

Malika was awesome and very friendly

A $32 dollars a month turned into $80+ for the first month, a "one time fee" of $24, lock $19, tax+ $32. It was a rip of. Gal on the phone Said lock was including but when get there the Manager says I had to buy it from them. Also tried to sell me the storage insurance that I didn't need. Watch out for these ppl.

Malika and dale was awesome they had me in and out

LIZ & KIYA ARE THE GREATEST BEST CUSTOMER SERVICE AND ALWAYS REMEMBER ME... OUTSTANDING

Great storage facility. Ms. Kiaya and Mike are super helpful and professional. As much as I hate to admit itI have had a unit with them for over 10 years and all dealings have been excellent.

Awesome experience from Liz and Kia. Excellent customer service! Couldn't be any more happier!

No climate controlled units.

Dinorah was very helpful, she gave us some information about our bill and how we could make it go down.she also gave us some insight on some good deals that they have there.I would definitely come back.

Kia and dinorah was very helpful will I was at public storage

The Public Storage on Catoma Street is excellent! I highly recommend this location for all of your storage needs. Kiya and the rest of the staff there are all very friendly and helpful. The Summer Move-In special is a great deal...take advantage of it if you can!

Many of my customers use Public Storage at various locations around Jacksonville Some of the centers are more accommodating than others this one in particular is most accommodating.

Kiya and Dinorah are some amazing ladies! Top of line customer service.

They were good. Prices were a little to high tho.

Kiya was amazing! The process was quick and easy.

Kiya was amazing ☺

Excelent service, Dinorah and Kia was very helpful. Hablan español.

She was great excellent customer service

The move in price was great because the first month was free but the monthly price after that seemed incredibly high. We found out we couldn't access our unit after 9pm and got locked in when we tried to exit at 9pm. The place has a bug problem. After a few months my bill shot up another $15 without warning for i guess No reason. Some of the staff os quite rude but others are very friendly and helpful. Now we moved out and they are charging me 1 more day because it wasn't empty before the office closed eventhough the office said I had till 9pm on the 31st a week before when I told them we were moving out.

Dinovah was so helpful, words can't even express how grateful I am! THANK YOU Dinovah & Kya, you are both awesome!!!!!

Wonderful staff!!!! Dinorah and Kya are very sweet ladies and helpful!!!

Manager very helpful!

Received excellent service from Dinorah & Kya . The best storage we've been to . The staff are welcoming & humble , will be using public self storage again for future preference.

Kiya & Dinaorah were AWESOME!!! They were very informative. The experience and rates were very reasonable. I highly recommend this paticular location. The ladies were deffinently 10 star.rating . HAPPY customer. Thanks for THE great service..

My husband and I loved Dinorah. She was a great help to us in helping us find a suitable storage unit. Haven't seen good customer service in awhile. Left confident! You go girl!

Dinorah was very helpful and nice she helped us with any questions we asked I greatly recommend this place as a storage

Kiya is awesome! She is courteous, warm and remembers names and faces well. The property is well kept and everyone else I came into contact with was very helpful and communicated well.

Dale, he new exactly what we need, very kind and personal able and willing to help. People like Dale makes all the difference when you are in a panic and not sure what to do or handle something. Dale, I just want to let you know your kindness really made a difference for me and my mom. Thank you,

Staff was so helpful in my interested in employment with Public Storage in Ocala.

Great facility to store your items. Nice clean units. The woman in the office is always friendly and helpful. I would definitely only choose Public Storage for any future storage needs!

This is for Brenda .just wanted to tell you thanks for the common curtisy an help an care you gave for me when I came in for a storage unit.Thanks!

Super fast move in. Great service from manager and staff. Property was super clean. Would definitely recommend to friends and families.

Brenda was a really big help for us, and we like her. She was great service for us

Wow, wow, wow. These folks are like family! Kiya, Dale, Ivanna, SO sweet and so helpful. I came to them in the middle of a messy and painful personal process, and they more than met expectations- they made me feel special and welcomed. Five stars? There should be ten. Don't bother to go anywhere else looking for a safe, clean, secure and professionally run place to put your precious life's "stuff". You've found it! Feel the Love...

I came to public storage today and purchased a rental unit. When I came in I was greeted by the manager her name was Kia she was very friendly and such a professional she made me feel right at home , even though I had a better price at the competitor a few blocks away I felt my interest would be best served here keep up the good work.

It's affordable, they're professional, clean...easy to access... And AFFORDABLE.... Thumbs up to that :-)

The service was great Kiya W. Was very helpful and friendly

Excellent customer service!! Quick, efficient, and professional!

Great service, great prices, highly recommend to rent from. Need to hire more property managers like Kiya.

I picked Public Storage over the others nearby because the staff is wonderfully helpful, my storage lockers were clean, and the location is easy to get in and out of.

Customer service was GOOD!

the staff was very nice! welcoming and accommodating to my needs they even helped to find me a better location for smaller price for what i needed! thanks to everyone who helped me in my time of need!

This is a great facility. The property is very well maintained and the staff has always been helpful I came back to rent a unit a just over year later and although previous staff had moved on, the new staff person Kia has maintained and earned all the accolades of previous encounter

Dale is great

The sales lady Kiya W was very sweet and helpful I enjoyed it here.

Dale was very helpful and professional. He walked us threw the whole process step by step, picking out the right storage unit (which are very clean) and getting all the paper work done. He made the process very easy. The pricing for monthly storage are very reasonable. overall experience was awesome!!!!!!!

My Mom's check was lost in the mail, when she called Public Storage Kiya was helpful and extremely courteous, she also helped put my mom's mind at ease. I want to thank her for that, when i went in to make the payment, Kiya and Elizabeth were really pleasant and very helpful. Thanks, again

Kiya and caleb helped out they are good employer

Kiya was AWESOME she explained the whole process and helped pick out the right unit for me. Thanks KIYA!!!!!

This was my first time renting a storage unit, Kiya is AWESOME!!!! She made me feel welcome from the moment i walked in..

Kiya was very nice and professional. .. Lokking forward to doing business with her.

The service and Klya customer service was excellence. Klya took her time to make sure, I had the storage unit I needed for my property.

Great customer service, Kiya was incredibly helpful and friendly!

Kiya was awesome had great customer service and great people skills and very informative about the products public storage had to offer she was very time efficient and showed a great deal of professionalism

Everything was so simple to do and Kiya made everything where fit just how I need it to

My service I received at Public Storage was awesome. I was helped by a woman in Kiya she extended me family like service that I couldn't believe. It made me feel like I was being serviced by my own relative I would recommend public storage to any and everyone I know.

Beware of bait and switch. Just because you reserve a unit doesn't mean you'll get the size and price you agreed to when you arrive to move in.

Kiya was amazing, she made sure I had everything needed for a big move and even ensured my satisfaction with my unit selection.

Excellent service couldn't ask for better

Steve and Kiya are awesome

Great service. Thanks keya!

Kiya was awesome!!!!! 5 Star!!!!

Everyone was friendly and very professional

great customer service

I went in this morning and was greeted by Mike who knew off the bat who I was. I was very impressed that he remembered my name even though he knew I was coming in today. He went over everything and even helped fill out the paper for me due to a broken hand. He showed us the storage unit which was the perfect size and more!!! we got in and out. Perfect!!!!!

I have been renting for about 9 months at this location, so far, so good. No problems. Also, Mike is a nice gentlemen, great customer service.

Awesome service....THE BEST CUSTOMER SERVICE FROM (MIKE AND BRENDA) I HAVE RECEIVED IN A VERY LONG TIME

Mike and Brenda were very helpful when I stop into Public Storage. Customer service was excellent and they were very professional I appreciate the quality of service and would highly recommend the Public Storage on Catoma Street in Jacksonville, Florida to my family and friends. Great Job!

Stellar customer service from Mike! THANK YOU Mike!!!

Mike was a sweet heart and he was very helpful as well. I will be sending more business his way.

Mike & Ivanna was awesome! Very friendly and professional.

Was great!! Very friendly and helpful!! Very accesable as well and they even was able to get us the correct size and the prices are great!! :)

The location is easily accessible. The service was top notch. The representatives that worked with me were Mike and Kia and they were very friendly and accommodating. I would recommend this to my friends.

This location has absolutely stellar customer service; this goes a loooong way with me. The facility itself is older and had I known this I probably wouldn't have chosen it. That being said, the only other misgiving I had was that it seemed barely climate controlled, again considering management mentioned it was built probably in the 60's. Mike, Steve and Ivanna all were very helpful and provide solid feedback. Would I go back? Perhaps not, but service was incredible.

Mike was really nice and you could tell he works hard to make sure all your needs are met. Very straightforward.

Everyone at Public Storage was extremely helpful and friendly. If I ever need a storage unit again I am going back to Catoma Public Storage to see Mike. Wonderful, Wonderful, Wonderful. Thanks guys. :)

We had a great experience at Public Storage on Catoma St. we had initially reserved a unit on Roosevelt Blvd and Louise was very helpful in helping us find a unit that would better fit our needs at the Catoma location. When we arrived at the Catoma location, Steve was very professional and walked us through every step of the rental process and answered all of our questions. We watched him interact with other customers as they came in to pay their bill that day and each one was treated well and he offered great service to all!

Great experience. Mike was super helpful!

Thank you great service

Mr. Mike W. is a very sweet office manager. You can tell he loves his job and goes above and beyond the job he is required to do. I will recommend anyone and everyone to be a loyal customer to this specific location. Its clean, safe, and organized. I really appreciate his hospitality.

Great service from Mike!!!!

Great service

Came into the office to find a rental unit. Spoke with Steve, he was professional, friendly and gave me lots of information. Excellent service!

I had a great experience at this Public Storage facility. The staff was extremely helpful and friendly. They made it easy and quick to fill out the paperwork and reviewed everything thoroughly. I have used this facility in the past and now am using them again for storing my business supplies. I highly recommend them.

I can't say enough good things about this storage facility. It is clean and well kept. When I go in to pay my bill Mike is always smiling. He is friendly and professional. I would highly recommend this facility.

Mr mike is such an awsome representative of public storage

Experience with my unit, service and EVERYTHING having to do with public storage has been wonderful. I will continure to use your company and always reccomend to family and friends.

I enjoy this storage they are pleasant and very help.

Great service

It was great

that at this public storage have provided me with excellent service I'm very happy and plan on being a customer here for quite some time thank you

Mike was very friendly he help me so much and answer all my question.We need more mike's like him around thanks again public storage

Jacksonville Westside location Very fast and friendly!

I LOVE THE ONE ON ONE SERVICE. PERSONAL ADVICE, AND THE GREAT HELP, PICKING OUT YOUR STORAGE NEED. THANK TO THE CREW AT PUBLIC STORAGE. MAKING THEIR CUSTOMER MVP.

Mike, is a excellent employee at this facility on Catoma Street. He is very nice and efficient and knowledgeable with his job. If I didn't have to move I would definitely leave my stuff there. I felt secure knowing that my things were in a safe place.

Mike, the facility manager, was friendly, professional and helpful. All my questions were answered completely and he explained everything about the rental agreement in a clear and straightforward manner. He even told me that he could easily convert my rental agreement over to a different size locker if I found that the one I rented was too big or too small for my needs. He came by to make sure that I was not having any problems as I was in the process of securing the locker.