Public Storage Self-Storage Units at 979 Lane Ave, South, Jacksonville, FL

Absolutely poor services everytime I try to enter gate tells me to see manager

Very knowledgeable and highly helpful in an hour of need.

Tiffany has great customer service skills very pleasant and polite and is a awesome person that you Tiffany for your support

The woman who was working during my visit ( i wish I remembered her name) was the sweetest and most helpful person ever! She was pulling double duty, doing desk work for 2 locations. The girl at the other location we visited was on vacation. But our CSR was very positive, had great cust. service skills, and was very helpful (even as she was a bit exhausted from her loaded 4 day work week. Props to her, and she deserves a raise with a bonus!!

Easy access, good location

Always friendly, professional and quality associates available.

Kim was incredibly kind and considerate. She helped my family with our move and couldn’t have been more helpful. Very grateful for Kim!

Very nice and clean place ! Tiffany at the front desk was every helpful and very respectful and nice , very much recommend!

Tiffany help us get the storage set up and was a big help

Tiffany is the most helpfulness person ever after almost been there for almost 2 years they help me so much

Tiffany greeted me as I entered and she made me feel like family the entire time I was there. She assisted me in accessing the app and showed me how to use it properly. I'm not good with the now technology but Tiffany showed me how to do it myself making me feel like a pro. I left with all smiles thanks to Tiffany's going above and beyond to make my experience pleasant.

Miss Tiffany was very helpful from start to finish. Good customer service. Thanks

Tiffany deserves a raise. Full marks

I had my things in the lane avenue public storage in Jacksonville less than a month, not only did they charge me for an extra month 3 weeks in but I've been killing roaches all day. I've never had roaches in my life but thanks to public storage I'm having to fumigate my new house.

Hello I’m writing this on behalf of mr Robert ms joann and ms Tiffany are very hopeful and polite and they both have wonderful personality

I had a wonderful experience from checking in to checking out with Tiffany. She was very polite and helpful. She was able to quickly assist me and answer all my questions.

It would be nice if they post a sign on the door if they're not in the office. I reserved a unit and was going in to pay, but no one was there to take payment and get a contract established. We waited in the car for over 20 minutes, but we did spend the time searching for another facility. We ended up going with Life Storage here in Jacksonville. Click on my profile to see the 5-star review I left before this one.

Thanks to Tiffany at public storage for your great help and professionalism

Great prices & Great service

Great experience

Where should I begin! Kim is the greatest. Very patient with me and explained everything in detail. Would give her a million stars if I could.

Kim was the greatest. Took her time to explain everything and helped me a bunch. She made everything less stressful. Come see Kim if you need a space.

Great storage facility.

Awesome

Excellent service and assistance from Tiffany

The service is fine and I have no complaints Tiffany answer all questions I have

The front office lady Kim was great. She was super friendly. She was very patient with me. Amazing customer service skills. 👏 she help me figure the correct size unit. I don't like moving 1 bit. She made this a breeze. The unit was clean and convenient to drive up.

Kim was awesome! It took me some time to get things together but she was so patient with me. Would highly recommend coming to see Kim if you want treated greatly and to rent a storage space. A++++ service.

Kim was very helpful to get me into a unit. Very professional, pleasant & patient, she took the time to walk me thru the PS app. I appreciate Kim taking the time to show me the app. I enjoyed my time doing my rental unit.

Very friendly and helpful

Tiffany helped me with my payment today and with getting a fee waived she was very nice and tentative to my needs God bless you

Tiffany is amazing and has been so helpful during the time I was a customer. She deserves a raise and two promotions!

Tiffany is very helpful and helped me make a payment even at another location thank you

Tiffany was great help! I accidentally reserved the unit at the wrong location. She fixed it right away and was very friendly! She was also professional and courteous through the whole process.

Great job very good employees I’m so happy that I chose this unit

Very friendly and polite.....

Having a storage almost 3 years and i can say tiffany was always good help thank you public storage

Excellent customer service and very friendly

The lady I deal with is sweet as pie I don't remember her name bit will find out. She's usually walking the lot. They should really get a golf cart, it gets really hot walking that pavement.Nothing but good things to say about staff.

Tiffany helped me get a storage yesterday she was nice she walked me through everything and she is really friendly and helpful a real people person thank you

THE YOUNG LADY TIFFANY IS GREAT AT WHAT SHE DOES PERFECT 10++++

Ms Tiffany helped me out so much ….she explains everything to you not just throw u paper work like some people and send u on ur way….she has a wonderful personality…I’m glad I stopped in

Kim was outstanding. Helped me get into the right space. Great personality and loved her sense of humor. Definitely put a smile on my face after a stressful day.

Tiffany is always helpful when I come in to make a payment

Tiffany was helpful and helped me rent a space for another location

Tiffeny was very nice. She is always helpful and caring. I will refer everyone to this location. Please see Tiffeny 😃

She's great tiffany

Tiffany is such a wonderful spirit love her

She was very nice and polite her name is Tiffany she did a great job great customer service that's.

Tiffany was very helpful when I left her I was very satisfied keep more people like Tiffany thank you ms woolbright

Tiffany was awesome and very helpful. I am truly grateful for her

I needed a space in public storage. I went to the office and made a young lady named Tiffany she told me that space and Storage and came back in the office and everything went smooth. She did a wonderful job and I appreciate her hospitality.

Great service from this location

Amazing service great work with

Tiffany was very helpful thank you

Great and amazing Customer service!

Kim was very helpful I gave him into the right space and having me take my household with merchandise thank you

Kim was a great help with my lock. Great personality and very friendly!

Except customer service

The service was fast friendly and Ms Kim is Amazing

Ms. Kim is amazing she is very friendly and good at her job!!!

Hey y'all Tiffany is a great person evry time I come in she always have great spirit and beautiful smile and always takes Good care of me y'all Alto give her a riase.

Kim was awesome. She helped me every step of the way. Would definitely recommend you come see her.

Kim was great

Freindly

Tiffany was very helpful and professional.

I called and spoke with a young lady named Tiffany to thank her for returning my call regarding my unit. She then asked if there was anything else that she could assist me with and I explained to her my situation and to my surprise she acted on it and called me back immediately with results that I must say that I was very pleased 😄🙏🏾💞... She's so amazing and made me very happy. Thanks Tiffany and Public Storage for hiring such a caring employee... ❤️❤️

Hello My name is Hina Buendia Is it possible for to transfer my stuff to lane avenue storage , I wanted a smaller by 5’5! Move closer to me.

Kim WAS THE BOMB 😎👍🏾

Tiffany was awesome and helped me with everything I can not ask for better help than what she gave today with helping me with my very first storage awesome service she is sweet and worked fast

Damn good service, from beginning to end. Tiffany was definitely a big help to me. Helped me with which size room I needed, locks and all. She's outstanding. Definitely know who to come to if I need a storage room again.

I just received the best customer service at the Public Storage on Lane Ave! Tiffany is kind and professional!

Had a great experience here Tiffany was always great very helpful and would recommend her and this company

Tiffany gave us the best service we ever had she even helped us after hours

Nice very helpful. Went over the monthly payments . Very satisfied.

Excellent service patient very understanding thank you Tiffany

Good customer service and Tiffany is a wonderful

Kim was extremely nice and friendly. Explained in detail everything so I understand completely what my rates where and agreements. Had a great deal for what I was renting. Highly suggested

Great service

Miss Tiffany showed me the unit and was so nice she even gave me some water .

Tiffany has excellent service in helping me with my payment great customer service..

Ms. Christine was very helpful and understanding of my automatic payment being missed on the 1st

Tiffany was great thank you

I received excellent service from Tiffany I will continue to do business with you all

Tiffany at U-Haul gave great service, it was truly appreciated

Just to let you know Miss Tiffany is so awesome and very good at her job an professional and willing too assisting me with hardship of my home burning to the ground ifi needed a manager to run a business for me she would be the one to grab

Tiffany was so sweet and professional. Very helpful and educated on everything from rentals to up sales as far a how to keep furniture nice and tidy.she is the best.

Tiffany was awesome excellent I am very satisfied.

Tiffany is a good help to your business she was helpful getting me a storage as well as guiding me through the app to get in an out the establishment..good people person an very helpful...beautiful smile as well...

I recently Open A storage Here And I must say The serviceIs great The atmosphere is nice and clean And a very transparent When it comes to Questions that needs to be answered EspeciallyThe lady at the front desk Tiffany She's very engaging Also informative My overall experience there has been Very pleasant I plan on staying there For a long time

Christine was such a great help, quick fast and easy process

Tiffany had excellent customer service and helped with showing the unit and she was very helpful

I would like to give a special shoutout to Tiffany and Nikki, customer service was excellent!!

I really like the experience having this storage and I close it when I realize I don’t need no more Tiffany help to close my act it’s a nice to do a business with public storage

Gary (hopefully I have the name right!) Was the manager on duty last weekend (Aug 7-8). He made my experience 5 star with courtesy and professionalism! Clean facility that appears to be well run.

I have perfect service at Public StorageIs my reading here

Tammy was extremely helpful and attentive. I recommend public storage just for her attitude.

Tammy made my time at Public Storage very pleasant. She was always positive and helpful. She took time to show me how to open the gate from my phone. I am old school and I have a love hate relationship with modern technology. I made multiple trips to my storage space without any problems. I would definitely consider using Public Storage again, should the need arise.

Moved out

Ms Tammy was good she help me with all my needs Thank you so much 😊

Tammy was the Best. Amazing service and full explanations for all info. I have gone to many other places but only wish to do business here. With the lowest rates and quickest / easiest set up. This was painless!

Easy rental, good space. Tammy was super helpful!

Great rates

Don't go here. They will increase your rental fee if you don't pay on time! And if you want to get all your things before moving out of here you'll have to pay your fee in order to come through the gates. I will not waste my time or money on another storage place again...

The manager Christine has been nothing short of amazing in helping me through the process of getting a unit. Amazing service. Highly recommend

Excited customer service! Will always rent at this location for sure.

5 big stars !!

Big city rats! If you ask, they will provide you with the terminix kit but all it is is just a big box with no instructions. The rats you didn't like cereal. It is drive up but I wish they would have a climate control location. Not worth $150 a month

Dale provided wonderful service explained everything in detail,and helped setting phone app up...5 star employee to say the least.

Mr. Dale was awesome! Very thorough, kind, and professional. Great experience!

Excellent customer service, thorough and efficient from Dale. Thank you for this painless walk thru...

We use this storage unit. Very big, never had a problem there. Love the app to access the gate.

My unit has multiple leaks and infested with rats. With covid-19 it's been hard making our payments and they are NOT very helpful with that. I'm just going to have to let my unit go because most our belongings are ruin in our unit anyways.

Ms Rachel Helped me with my storage needs and even though they were temporary. I will definitely go back and see her. As she takes such good care of her Customers

Best prices in town !!!

Rachel gives great customer service I come to visit her every month to bill to pay on my out of state account. She is so helpful

Very helpful. Assisted me in getting the right unit for my needs. Excellent establishment

Rachel was very great with service... Excellent..... On Lane Ave.

Cora was very personable and gave me excellent storage. Prices are good, look for the promos and use storage here.

Dale is the sweetest & most helpful person ever. He’s the best. Very appreciative to run into him for my spur of the moment storage needs.

Great service quick and fair the lady who had helped me was nice and professional

Need it take out for dinner.

It a pleasure renting a unit because the Lady that drives the Nissan is a dedicated worker...Works in rain that amazed me...thks again

The Manager Rachael has been so consistent with her service. Ive held storage for over a 1 and her attitude and service has never depreciated ..I recommend this public storage on a higly bases...

Rachel was very helpful when trying to find a unit. She was very polite, professional and made the rental process very easy

1 star is generous

Just rented a storage unit Rachel was GREAT!! She made is such a smooth process, I would definitely recommend!!!

Rachel was very informative and fast with service...she even showed me around so I could compare storage sizes

The help i received was excellent even though i couldn't get the deal that was online

Easy contract, service, access. No problems here.

I was not able to put my recent review as 5 stars or edit it. So I am doing another review. Like I said before the place was great. Rachel really helped me with all my needs. Everything was professional and neat. Thank you.

Fast, friendly, convenient check in. Top-rated first month.

I store my stuff here all the time it's a wonderful place the lady Rachel was very polite and sweet and showed me everything I needed wonderful place

Great 👍

Rachel was very respectable and helpful. She took care of all my needs and was able to answer everything question to the best of her abilities. Property looked great. Would recommend to my friends and family. Thank you so much!!

Manager (Rachel) was very friendly and helpful.

Rachel assisted me in obtaining a unit. She was very professional and respectful. If you need storage you should stop by and see her. Thank you Rachel.

Rachel was awesome and provided excellent customer service!

Ms. Rachel does excellent customer service

Very good facility.. gated & clean .. management is friendly and knowledgeable..

Cora the Property manager is amazing she knows her stuff and Is very accommodating to your needs.

Cora was proficient, very informative, and made my moving process swift! She gave me many options without being intrusive and made sure I was aware of my many options concerning space and finances. Shes definitely the one to talk to when coming to this particular location! Thankyou Cora!!!#NAMASTE

I had a great experience the only thing that ruined it was Florida's heat but Ms.Cora brought the sunshine

Laquanna and Cora was very helpful of getting me into a space

very good 👍 person like a mom the best service in town very very flexible with your a family environment

Very good service Cathy did excellent work

Mrs. Cora was great, her customer service qualities are amazing she helped me out in every way possible. The facility was convenient and clean.

Staff wad very friendly. And corra. Wad helpful and when I had any issues they helped thank for your busness

I had a great experience getting my storage unit. Cora was very helpful and professional.

LaQuanna gave wonderful customer service, she smell nice, well dress, and very knowledgeable and helpful

Cora was a great help when I showed up. She pointed me in the right direction that allowed me to make everything simple quick and easy. Couldn’t believe how simple it is. I thought I was gonna be there a lot longer than I was but, she really knew how to keep everything to the point. Really would recommend

Fast, quick and easy !!! EDIT: Given false information resulting in lost or money

Cora is a very dedicated and caring manager. She is very nice and loving person.

I was very impressed with this storage facility. Cora, the woman who attended to me, left me with no questions and was very knowledgeable. I was also impressed with how clean the facility is also.

Very kind and courteous Cora was great

Walked into a very clean, pleasant environment. I was met by a woman named Cora, who was very polite, patient, and gave very informative information. When I finalize my details, I definitely will use this location.

Property manager is the most professional and courteous I have ever met

This place is awesome, Mrs. Cora was very informative.

Cora is very knowledgeable and friendly. Helped made my moving a little easier

Cora was very pleasant and knowledgeable. Great experience.

Was excellent service

Great and Friendly staff

At this location,This Manager Ms. Cora is Always Pleasant, Helpful ,& Very Nice.

Friendly helpful staff.

Higher monthly fees than the regular storage companies.

Sandra give great customer service . Thanks

The customer service at this facility is incredible. I was very impressed. Great job. Keep up the good work

Very courteous and professional

Getting a unit was simple and fast, Autmn and Cora was a pleasure to work with.

I received a storage unit and great customer service from Cora here today. Also met the new district manager. Thanks for all your help and insight.

Excellent service

I had a very good experience and very happy places very clean

I got just what i needed..and its workin at its best.

Cora was very polite and helpful in explaining the status of my storage and helping me to understand how late fees, etc., are assessed.

Cora was very nice and helpful.

Cora is the best. I will recommend this place to family and friends. Thank you Public Storage

Cora is the beat thank you so much. Have a Merry Christmas

Been using this site for years. But I have been gone for a number of years. The management that was there years ago were no longer there. I expected a different treatment from prior management. But when I came back. Cora who was new to me and I to her treated me with the same cordiality as I was treated with before. Cora is a plus for the management at the Lane ave. site in Jacksonville, Fl. She is a great person . She will go far with this company I'm sure.

Not all storage places are nice but lanes Avenue is clean and the staff is always nice never rushing you ..keep up the good work first time meeting Cora she was very nice

Ms debrah was great & very helpful

Good customer service

Very helpful and good prices here in Florida.

Deborah was an awesome lady and so very helpful

I never thought renting a storage unit would be an enjoyable experience, but Bonnie changed that immediately. Her knowledge and experience made the process quick and easy and her genuine and cheerful personality made us so happy we decided to rent through this store. We will recommend this store to everyone, mostly because of Bonnie. She is an incredible asset to your company!

Customer service is superb😊

Public Storage helps me out when ever I need them there always here

Everytime I come to make a payment the office is always clean and Bonnie is always helpful

I worked with Deborah. She was great! She made the process very easy. Storage layout is great and I'd recommend them to anyone.

Amber was excellent!!! She truly helped me and saved the day! I truly appreciate her and will be back and refer her!

Amber was very sufficient and professional

Every time I come onto the property Bonnie is very polite and kind. I enjoy coming in just to see her smile and get treated with respect. Bonnie make public storage great.

It was a great experience the young lady Bonnie was great help

If you could put a Ms.Bonnie at each location I would have a unit at each one .Ms.Bonnie truly knows what she's doing, and is willing to help you meet your needs.

Hated it there! Location was on Lane Ave near I-10 next to KFC. Daytime management was fine and friendly. The evening management liked to "teach you a lesson" about closing time by locking you in at 8:59 and leaves location several mins before that time without notice. Unprofessional & dangerous for an old 60 yr old gramma with her granddaughter! Had her worried and afraid! One time, my lock I bought from them was jammed and I was having trouble locking my unit back up...went to office and they had closed already. Got locked in 3 times...Moved from there.

Mrs Debrah is the perfect person to help you with all of your storage needs...Excellent customer service

Cara provided excellent customer service in helping me get a new storage unit

Ms Sara was very polite and helpful. She answered all our questions. Our unit is clean. The process was short. Ty

Renting with them was ebreeze and Cara was very helpful, even though it was raining she took me on the tour of unit without any hesitation. She was exception and professional. Customer service makes or breaks a business and the crew at this Public Storage location definitely makes the difference.

Cara and the staff here were excellent!

My experience with Bonnie was good she was very informative and willing to nake other offers of the products that storage has on hand to help with my stay at the unit .

I am happy that I came to rent with bonnie I went to the wrong location at first and she made my move in easy. I love the spot she placed us and gave me the products to protect my goods.

Deborah is absolutely wonderful! We have had a unit here for over a year and it is the best deal in town.

Mrs. Dee is awesome check Out Bobbiebell04

The ladies at Public Storage are wonderful ..Erin is super..great service n great price

Great service provided to me by ms Deborah

Customer service was excellent I came in just asking prices Bonnie provided information and her business card once I explained the price was just out my range. I left and by the time I made it up the road I decided to turn around because I want to be somewhere I know I will be treated with respect and that young lady is awesome. I rented and it’s a pleasure to have met her and doing business with public storage.

Sara was personable and professional. I was in and out. Thank you for your help

Sara,Bonnie & Ms Tracy got me in and out in no time!! awesome staff! EXCELLENT SERVICE!!!

Bonnie had the answers to all my questions and didn’t need somebody’s help which is nice she seems like she knows her stuff the process was easy even though it was very hot outside. I

Came into the office today after dealing with several different storage places. I tell you what Bonnie was very helpful and had answers with full knowledge for all of my questions. I am glad I stopped in this location. Bonnie your great.

Just had a phone call today with a young lady there and wow no way. Bad representation for the company. I will not take my hard earned money over there. The service was so bad I had to do this review in hopes that management sees it and reevaluate the talent they have on their roster.

Mrs Deborah was very helpful with assisting me with my storage I felt very much comfortable and assured with my property under her care thanks allot Mrs.Deborah

Very professional staff,helped me with all my inquiries and concerns,property is very clean. Very happy to chose this place

Nice facility

Awesome place....very curtious and helpful

I had an awesome experience here with my storage expert Deborah. She was completely knowledgeable about all aspects of my needs. I would definitely recommend this business to any one needing storage services.

This young lady by the Name of Latrease is very rude, ignorant, and most of disrespectful as far as customer service. She has a lack of communication makes me wonder does Public Storage corporate hire high school dropouts to get a job by for day by day. I've witness this young over quote me and another new customer moving in the Jacksonville area from Ohio on a contract and she literally took the customers money pocketed it in her purse as her personal expenses. I will be going back to Atlantic Storage where they treat all of their customers with loyalty and better service furthermore cleaner facility on every property with no hassle stay away from Public Storage.

My experience was great I came in to add a space to my account and Bonnie was a great help. She didn’t mind showing me different units to help me get the size I needed she was very patient. I appreciate the Great Customer Service and will continue my service with Public Storage

Grandtastic service! Even after I decided to get rid of my storage unit they still showed appreciation for the time I did spend with them. Truly great experience with them. Prices are way better than their competitor

LOVE LOVE LOVED THE CUSTOMER SURVICE. Quick easy &very friendly . It was my first time renting i was soo so stressed with everything,Went in today Bonnie had me in and out in no time with a unit a lock & everything i needed to know. Highly recommended

The customer service from Tracy and Deborah has been second to none outstanding!!

Security gate out front has broken or not working correctly so long that it's ridiculous.

Bonnie is GREAT!

Deborah was awesome!!!

Staff here is very helpful

Great Customer Service. Organized and efficient. Extremely happy.

Deborah was a wonderful woman I would reccomend everyone tries to see her she cut us a great deal due to stress i had but still got us a wonderful area she was nice Thank you Deborah!!!

Excellent customer service easy and reliable to do business!

Great location and great customer service. Public storage is the best

The people at this facility are very professional. Clean office clean property. I will use them again for my storage needs.

Excellent services

I would like to thank Christina at lane ave Public Storage. she was very helpful with a situation i had with my Bill login on to my Account. She did what she said she would do and stayed persistent until the matter was resolved....Thank you very much Christina!!!

Came to the facility to ask for a unit and didn’t need it today but was treated with respect and courtesy by manager. Will be back to rent near end of month.

Exceptional customer service, extremely helpful, Shameki and Deborah were made my moving experience so much easier!! Thank you so much ladies!!! They both went above and beyond to help me, this was by far the best storage facility I've used to date. Thank you Shameki and Deborah!! 🤩

Debora is a great person to deal with my wife and I are very pleased with the service and friendliness. We would really recomend this location.

My experience was awesome. Deborah went above and beyond to help me and my mother find our perfect space. We saved a ton and her sales weren't pushy at all. Scott fit right in on his first day and was very personable. I will definitely refer friends

Mrs. Debroah was very helpful to me with a positive spirit.

Wish I could give more stars. They were very professional and helpful. Crystal and Deborah made renting a unit so easy, great job guys.

Great place

Christina was AWESOME!!!!!!!

Deborah is a excellent a Great property mgr

Christina was great- very helpful and friendly

Christine she has great service.

I had such a wonderful experience at this location. I had the pleasure of meeting with Ms. Deborah she was so pleasant. She got me in and out with no problem. Great service. I highly recommend this place.

Jacobi was an awesome young man help with the rental very easy quick and fast I give kudos to Jacobi property very clean and neat

Good service and price jacobi is the best.... he helps us a lot to get the storage..thanks you so much we when to 5 storage around and this one was the only one with the better service and price..

Great staff but Crappy policies

deborah was very knowledgeable and efficient my space was clean and ready for me to move into.

Love how I can pay at any public storage. It's also convent that I had one by my school.

Naila was extremely courteous and helpful. Will recommend this facility to friends.

Mrs Deborah is an awesome person her customer service skills shows she really care about the customers.

Jacobi was very helpful in providning with a right side unit very kind and palight

Ciearra was very nice and very good customer service skills!

Deborah was extremely helpful & friendly.... I, myself work in customer service so I fully understand the importance of great customer service skills & so does Deborah....went above & beyond to make sure my needs were met before I left the property.

Deborah service rep was very helpful and knowable for what I needed with my storage needs

Cierra was very helpful and it was a very pleasant and fast experience

very nice lady you have there helping people Christine. she is wonderful with people.

The Receptionist Rachel was very kind and informative, Great skill dealing with handicapped.Thank you all your help.

Bugs almost transparent are an infestation at this storage location. I suggest you use some sort of repellant these bugs even get through plastic wrap.

Slow with paperwork

I am very pleased with the service and everything was in place when I showed up to get my storage unit.

Miss Rachel was great in helping me on my unit and she was very professional and has a great personality and very helpful i had a great experience thank u

Rachel and mike were a great help...thanks..

Wasn't really in and out when I had my stuff here but the staff seemed polite

Jacobi was really nice And was happy to help me to get my unit

Love them

Rats n leaking ceilings

I am very unhappy and disappointed with Public Storage at 979 Lane Ave in Jacksonville Florida. I’ve been a customer with them since 2014 when I moved from Atlanta. So for 3 years, I’ve been dedicated and loyal and of course I paid my rent. When I first moved to the unit, I was paying $140.00 and just recently my unit went up to $265.00. The property is infested with rats. The district manager and property management knows that there is a rat issue. What upsets me the most is they will send you an email notification or mail you an information pamphlet to let you know when they go up on the rent or if you are late, but they cannot send you a notification or pamphlet to let you know there is a possibility that your storage unit might be affected by the infestation. I don’t understand why you would keep that knowledge to yourself. How inconsiderate and unprofessional is that?? To make matters worse, management admitted to having knowledge of the infestation, yet chose to do nothing or say nothing. That to me speaks volumes. It says that management cares less about the customers just because this is a large company. In a matter of speaking, management’s attitude toward me tells me that I’m insignificant. Does my business not matter? Rat droppings carry communicable diseases that could lead to death, not to mention completely destroy a person’s belongings. I had a 10 x 30 unit, and my unit had droppings from one end to the other. No exaggeration involved. My storage unit literally had rat droppings everywhere, on and in every single box, my couch, my loveseat, my tables and chairs. The infestation was so bad that the droppings completely covered my mattress, which indicated to me that the infestation is severe and has been going on for a long time. I was told by Public Storage that they weren’t going to do anything, just offer a flimsy apology for my inconvenience. I am emotionally distraught. How could a company I’ve been with so long do this? I had to hire someone to at first try to clean the unit before anyone would move the contents out, which cost me $50.00. Then my movers and truck costed me $260.00 not including paying for another unit. Because the only way to solve the issue is to remove the contents, kill the rats, and seal their point of entry, I was forced to leave because if I would have stayed the possibility of more damage was extremely high. Something needs to be done!

Their prices are month to month. You will not have two months were the price is the same! We noticed the price changes after a while and was told that our price depends on how many other people are renting at the time of billing. We have too much stuff there to just pull out now. Not Happy :(

I walked into this location looking for information. Ciearra was really knowledgeable and very friendly. She helped me make my decision with ease!

Ciearra and Steve heped me figure everything out, even a golf cart ride to check out the unit which was a great plus. Really nice people...and quick, too!

Jelena and staff rock!

The new staff is awsome. Facility appears to be cleaner. It is not really and area for big trucks or long trailers

Staff was extremely polite, knowledgeable. Made things easy and fast. Definitely recommend to anyone needing extra storage. For what ever you're needs may be.

Property clean and awesome!

Ms. Jancice was very helpful and provided me with things i needed and i got the best service!!!

Awesome

Needed to rent a unit and the young lady Latrease help me get the size that I needed. She was very helpful and had great customer service.

They was very helpful and friendly with us I refer everyone to them

Horrible service , pricing goes up on you without notice. Rats in storage unit all of our stuff covered in crap and mildew because they got leaks. Will never return to this place.

Do not attempt to call and get information. I have called on Friday and Saturday between 10 am and 3 pm and cannot get a single person to answer the phone. If this is how they treat customers when they call imagine the customer service in person. I would avoid at all costs.

Very helpful and polite! Thank you for the last minute help!

I have had a storage unit for some years now and I went in the office to ask about downsizing and Latrease was so helpful. She went above and beyond to get me details on transferring down to a smaller unit and how to go about doing it when i am ready. Very polite and nice with patience and Great Customer Service. I will let anybody that i know looking for storage to use Ps. Thanks again Latrease

I thought it was going to be to small but I was beyond wrong I love my unit 😃

Me and my wife came in and rented a storage and Steve did not have what I wanted so he sent us to Latrease and I just want to say both of them are great. With getting us In a unit that I needed.

I have had one good experience renting with public storage. Me and my husband needed a unit due to we was waiting to close on a house and it took us forever to close on the house and Steve & Latrease was so helpful in helping us to rent and close us out. Very good customer service.

Wonderful Customer service I received from Latrease. I came in needed a unit at the last minute and she was awesome. I have never rented a storage unit before so I wasn't aware of how easy it was. Thanks Latrease again for everything and I will let my friends ,family,etc know where to store if they are looking for a storage.

Latrease & Steve are great! They help out so much from renting me my unit and making my payments. They get me in and out. I love renting at ps.

Lartrease,Erin,and lori are great at what they do and they will put a smile on your face.

My mother have and a storage unit and when I come in to pay Latrease is always helping and get me in and out. She also let me know how I can pay it online. She is the best. Thanks again!

I went in to pay my mother bill and the young lady that helped me was very nice and polite. She got me in and out very fast.

Kellie was great! She was knowledgeable and offered fast and friendly service. As an employer this is exactly what I look for in an employee! Keep up the great work! -John

I walked into this location asked for pricing and staff was very helpful!

Went to public storage this morning soon as they opened due to I was in need of a storage. Latrease was very helpful and polite and got us into the right unit that we needed to fit all of our items. Thank you again latrease for all your help.

My mother and I rented a storage unit today. Latrease and Kerri were both very helpful and made us laugh. I highly recommend renting here property was clean and customer service was great.

It was my first time renting at a storage facility and i must say that Latrease gave great customer service and was very helpful. She went over everything fast and efficient to where i understood about the rental process. I will inform anybody that need a storage rent from public storage. Thanks Latrease again!

Kathy is awesome!

Great customer service...wonderful team. Clean units...see kerri she's great.

Cathy was awesome I came In on the busiest day and she was very helpful with the process and very professional

Mike, Jamishia, and Kerri: Excellent and quick service, definitely recommended!

good job fast service

Melinda was a very good.lady.I Wii come again

Melinda was very good outstanding. Lady I will come back again. Thank u.

Melinda very good people person

Wow! Great service! Cathy was super helpful and sweet. Made me feel very comfortable to store my stuff here!

Love the Public storage on lane avenue. The staff was very professional and informative. Great attitude love it.

Melinda has giving me an outstanding professional customer service. You need to give her a raise quick. Thank God for a person like her.

very nice

Melinda and Cathy was very helpful and very nice. And I think them for there help.

Melinda was a dependable excellent worker

In a word? FABULOUS!!! Melinda and her staff wee bubbly loving kind yet very professional. Storage was my 1st experience moving from NY. Love Love Melinda and after the 1st experience with a man named Paul(other PS place down the road)(ugh) I enjoyed finding my unit very clean spacious n meeting my needs. Today, 3-31-15 I was honored to meet Melinda...Thnx babe!!! You rock! <3 <3

Melinda & Cathy were very nice. Had a fun time in office. Were very helpful as well too

Melinda is a great representative for public storage she was very friendly and showed me all my options.

Melinda was excellent, great customer service, very efficient. I recommend this storage to anyone.

Very helpful and friendly customer service

Melinda was very professional and friendly. Great customer service!

Melinda was very helpful great employee

Reshaunda was excellent and very helpful I was going to alantic storage but she convinced me to rent today...im happy I did

melinda was good , excellent customer service.

Melinda I really like the service that Ms Melinda the service was great Thank you

Melinda was wonderful..

I had a wonderful experience today with Melinda and Reshaunda they both had wonderful customer service skill and both was so polite and helpful will recommend to others. Shawanda Rolack

Very nice an clean

Reshaunda very nice polite sweet and a great help

Reshaunda was the most helpful person n still help us even though it was close to closing we are very thankful to have had her service today

Reshaunda called within 3mins of making my reservation made apt. And has a great personality and was a joy to deal with in person I recommend everyone store here

made an appointment to Public storage, and spoked with Melinda and Reshaunda. They are full of joy and they are great people and have a great pride for their job. Very helpful and useful here, I really enjoyed my experience. Above all everything was great and I recommend this place to anyone who are using storage facility.

I had a wonderful experience today with Reshaunda that I had to get on my sister phone and tell how pleasant my experience was. She was so polite and helpful will recommend to others. Tonisha Adams

Melinda was awesome and answered all my questions without hesitation.

Reshaunda and Melinda exceeded my expectations! They were friendly helpful and very courteous! Your give both these ladies raises!

Reshaunda and Melinda were very helpful and courteous. .

Melinda was an outstanding person with a great personality and she was very helpful to me and my family. She is a very positive person. Will refer people here

Reshaunda. My new home!!!!

Melinda and Reshaunda very good associates, really nice

They lady's Melinda and Rashaunda are very friendly and welcoming to they customers

Melinda she was very help always maintain a Good attitude has a beautiful personality..

Reshaunda gave me great customer service today i moved in 2wks ago and i had an issue today and she step in and solved the problem...will recommend

Melinda was great!

My experience was great. They were very patient with me either though I kept changing my appt....lol. Melinda and Reshaunda are dolls.

Melinda was very helpful and has the sweetest kind heart. I will continue my services with this public storage. Very satisfied

awsome love this publicstorage Melinda is so awsome and knows exactly what she is doing any time i come up there she is always there and verry helpfull and great and the stoarge space is so awsome so much room

Reshaunda gave me great service and it were a pleasure working with her

Reshaunda

Melinda help me with excellent service

Very helpfull great experance

Melinda was a great help today she was very kind an helpful she was very professional an has a great sense of humour

It was a pleaure coming in paying my storage unit...the ladies Melinda and Reshaunda had excellent customer service I will recommend pubic storage to my friends and family

I came in the other day in a rush case needing some direction. Ms. Melinda gave me her full attention and help put me on the right track to making sure my stuff was properly handled. She really provided me with excellent customer service and was so helpful. Her salesmanship is the main reason I chose Public Storage.

Kea and Melinda they did any outstanding jod with geat personality. You should store items at location with the great service they did. Come one call for they will make feel at ease to store your items at this location.

Melinda was a great help and she was nice an friendly to me an my family thanks for melinda for your great service.....

Easy access and great customer service!! Very polite and informative !!!

I never thought renting a storage unit could be fun but somehow it was a blast! Everything was fast, easy and efficient- even the paperwork! The unit was clean, the service superb!

mrs melinda was very helpful in getting me set up with my storage unit.Your very blessed to have a very polite and professional staff member. Thank you.

Hello I came in today and I received very excellent service from Ms.Melinda today she was so helpfully to Me thank you so much!!

Quick polite fun with Malinda and monet

Hi! a couple of weeks ago my unit was broken into and the employees at the Public Storage on Lane Ave, Jax. Fl. called me immediately. That's when i met Melinda. Since that that day, I've frequented Public Storage three times and Melinda has been the person I converse with. She has such a delightful personality! Each time I'm there, I tend to have a question and she is more than willing to help me and is very knowledgeable of things. She's been very patient and is always smiling.

Melinda took very good care of me, the experience was smooth and prompt and her personality made the time fly even quicker. I came in with a frown and left with a smile.

Miss Melinda was excellent!!!!!!! She needs a raise asap....