Public Storage Self-Storage Units at 440 Tolland Tpke, Manchester, CT

Pam was amazing

Pam and Amanda, my two favorites always making my experience at the storage unit very pleasant.

Very nice 👍 thank

Pam is very helpful and courteous.

Give my experience 5 stars due to the great customer service alone. Pam was extremely friendly and helpful. Showed me my storage unit and explain everything to me very clear. Would recommend!!

Pam was very Helpful and very interested in helping us find the best storage package for my personal items great attitude Thanks Pam 😁... I'm always here every month always good customer service..😁

Pam was a great help, made it easy to get hooked up with a storage unit for my convertible thanks Pam

Amanda was a great help made the process run smooth and easy

Thank you Pam for your service your service was magnificent God bless you Have a wonderful day

Pam was so helpful and thorough with everything and super friendly!!!

Excellent customer service! Quick and easy.

Pam is so amazing. We been with her for 2 years she help us out a lot we very glad to have her by our side she the best. We love her.

Mandi was very helpful and knowledgeable of prices and offer regarding my rental space and she was very kind and courteous

Clean, easy access, fair price!

Pam good service and good person.

Pam answered all my questions about renting a unit, she was so helpful. Thank you Pam

Dan was so helpful, patient and kind. He helped me with the mobile app and took his time with showing me how to access entry with my phone. Thank you Mr. Dan

Pam showed beyond excellent levels of diligence and follow through with me as a customer. She resolved a billing issue with my account on my move out date that unfortunately fell on a day after end of cycle. She resolved and contacted me about the issue same day.

Thank you for making my rental easy and quick, Pam!

Pam

Pam was Awesome 👍🏾

Pam was so awesome and very helpful got me through the process of my app and how to use the access without having to exit my vehicle and she is also very pleasant. Thank you Pam And public storage for helping get what I need.

Awful. I requested a drive up unit online and when I went there to put my stuff in it turned to be upstairs across the building (with no real clear directions on how to get there. I called and left a message with the property manager and never got a call back until the next day. I called the customer service number and he was absolutely rude, wouldn’t let me get a word in, and they advertised $1 for the 1st month on the website when I clicked on a 10’x10’ and to call customer service. So, I called and that’s when the guy was rude and told me they don’t have that there’s nothing they could do and so on. He proceeds to keep talking over me and then hangs up on me. I cancelled and went elsewhere that same day.

Pam and Dan were beyond helpful and kind. Very sweet people. I appreciate all there help.

Thanks, Pam, for your wonderful service. I truly appreciate and love it .

I want to take the time to acknowledge the front desk lady Pam and the level of care, and professionalism that I received. I’m not exaggerating when I say this but I’ve never had this top tier level of customer service before, I’m talking crème de la crème true authentic customer service. She helped me with a few inquires that I had about my unit and she just went above and beyond my expectations and my experience with her was just so pleasant that I wanted to take the time to write this review. Im a genuinely happy customer at this location, it’s safe, secure, and Pam is just awesome. I absolutely recommend this place for those who are looking for a quality storage and service. As for Pam, I’m not sure her exact title but she deserves to be a partner/owner of this company if she isn’t already because she’s just the real deal.

Pam is the best Manager I've ever came across She will help u with whatever u need patience and kindness goes a long way

Pam was extremely helpful and full of smiles

Very friendly and very helpful! Thanks much!

My wife and I met with Mandy and she did a great job showing us the rental unit and explaining the details of the rental lease.

Pam is amazing!!!! So helpful and works well with customers. She rocks!!!!!!

Pam was amazing! Super friendly and informative.

NICE AND CLEAN, GREAT CUSTOMER SERVICE.

Pam was nice!

Signing and moving process was very smooth. Pam was very nice and explained everything thoroughly. Would recommend! (2022) Update: Scheduled my move out and Pam made it a really smooth and quick process. Would love to come back here if I need storage again in the future! (2024)

I recently had the pleasure of renting a unit at Public Storage, and I couldn't be happier with the service provided by Pam, the associate who runs the place. Her exceptional assistance made the entire experience smooth and stress-free. From the moment I arrived, Pam greeted me with a warm and friendly smile. She patiently listened to my storage needs and offered valuable suggestions to help me find the perfect unit. Her extensive knowledge of the facility and its offerings was truly impressive. Pam went above and beyond to ensure that all my questions were answered and that I felt confident in my decision. She provided detailed information about the security measures in place, the accessibility of the storage units, and the available payment options. Throughout the rental process, Pam displayed professionalism, efficiency, and a genuine commitment to customer satisfaction. She took the time to carefully explain the terms and conditions of the rental agreement, ensuring that I fully understood my responsibilities and rights as a tenant. Additionally, Pam's dedication to maintaining a clean and well-organized facility was evident. The storage units were impeccably maintained, and the entire property was free from any clutter or hazards. I highly recommend Pam and Public Storage to anyone in need of storage solutions. Her exceptional customer service skills, attention to detail, and friendly demeanor truly set her apart. Thank you, Pam, for making my storage rental experience a positive one!

Pam was fantastic and helpful! Called me with reminders about appointments and upcoming rental charges. Rental process was a breeze!

Pam is very nice and extremely helpful Explains everything

currently renting here and they have raised the rated every 3 months we started at $250 a month and are now less than a year later at $400 please take your business elsewhere this company is just out to bait and switch and jack your rent up when ever they want its ridiculous. Go with a smaller facility and you'll be much better off.

I love this location. The staff are always so friendly. Pam and Mandi are so nice and helpful and keep this place running

My friend needed a new storage unit and found a unit here that was bigger and better than where he was. The staff is friendly, when he needed help Mandy was able to finish up the paperwork needed and get him moved in without any issues. From my observation it is a secure area, compared to others who leave their gate open all day, so you shouldn't have any concerns in that area.

Pam and Amanda has shown a superb quality of professionalism, consideration, friendly and courteous service. When I ran into a situation they were so passionate to me. Keep up the good work ladies.

Pam was awsome, I got all my questions answered and I was in and out within minutes. Highly recommend.

Awesome customer Service! Very clean, neat, and informative. Store manager Pam is the best 👌🏾

Thanking for helping me and taking the time to figure out the issue… shout out to mindi

Pam was so nice showing me around. She even offered to still answer my questions if I went with another location. It made me very happy!

She was very good thank god she was a blessing thanks again

Pam is always reliable and helpful. Thank you for your help and great service!

Pam was awesome

Storage units have mice everywhere. They got into everything in the unit.

Reasonably priced Friendly staff

I rented 2 units but I only used 1 unit and I've been calling the office EVERY DAY to see if they can give me the EMPTY unit that's right next to the one that I'm currently using . No one is in the office during listed office hours, I don't understand how they want you to do everything online but I need human assistance not ai

Great place to store our belongings. Been a customer for years.

Pam and Amanda were wonderful. Pam was very friendly during account creation. When we wanted to move out we forgot our keys. Pam was able to coordinate with the district manager Mike with minimal warning to open up our unit for free just in time for our movers to arrive. The facilities were extremely clean and everyone was very friendly and professional.

They have a huge mice problem. There was mice droppings allover my belongings. Not a little bit. A lot! My things were in storage for about 4 months. Ive rented other storage units in the past. Never had mice droppings on my belongings.

every time i encounter yolanda. shes a pleasure to work with. every interaction with her is amazing. great manager

Excellent help, very resourceful and had me in and out very quickly.

Very clean facility and helpful, friendly staff.

Great service

friendly staff. Pam and Amie were really helpful.

Do not go to Tolland Tpk because it’s not climate controlled like it’s advertised EVERYWHERE! This is why I got the storage unit I did because I was told it was! The property manager even said that they don’t tell customers that it’s not climate controlled. They shouldn’t have signs everywhere and have it online that it is when it isn’t because that’s false advertising. So now I get to move ALL my stuff out and into another property so it doesn’t get ruined. NOT HAPPY!

Joe and Pam helped me out recently and they were great. Thanks for a great experience.

Pam is always great to work with! love their service

Great experience. Joe and Pam are very nice people!

Ian was a great help. Got us a fair price and was friendly throughout the process.

Prices to high

Pam was excellent for all our storage needs ! She was very nice and professional! I would give her 10 stars !!!

Excellent Customer Service. Pam was warm welcoming and helpful with the process!

Pam is super helpful and always has a smile!

Outstanding service was done by Pam.

Pam is so professional and kind

Thank you Pam so much for all the help today is always a pleasure to come back same attitude great customer service that why I love this place ❤

I was locked out of my unit by management and not allowed to get my stuff then charged $500 for Leaving stuff behind good thing I took pictures and have proof place also has rodent infestation after tons of complaints nothing was done and management is a joke I wouldn’t recommend this place to anyone!!😡😡

Great place. Excellent customer service from Pam and Yolanda!

The ease of renting online and having the locker ready is awesome! Unit was very clean when we moved in

Great staff friendly lady

Pam was very professional and courteous.

Usually customer services are a headache, but I had a small issue with the storage and Pam the receptionist was so amazing and delightfully friendly and helpful. She took care of my issue with no problem at all and I left feeling like the happiest customer ever. Highly recommended.

Very good customer service, definitely made me feel welcome and safe. The only storage place I will go!!

Had a unit here for about 8 months. Never had an issue. Pam is super nice and a wonderful help. IF YOU NEED STORAGE IN THIS AREA YOU WONT REGRET COMING HERE!

Pam provided me with excellent customer service and I thank her so much…… 😊😊😊😊

Dan was a wonderful help and made our experience a great one. Thank you guys.

My family is going through a very difficult time right now, and having to find a storage facility was an extra hardship. However when I came in and met with Dan, he made it extremely easy and was the most helpful person I've dealt with in a very long time. I would recommend this place and Dan to anyone looking to store their items for a great price. Dan was great. Thank you..

Between homes and Pam made the process of picking a facility so easy! Very kind staff!

Yolanda was very helpful. Even with certain situations that are completely not her fault You can see she really cares about people and is willingly to help the best she can. She is great!

Her name is Pam.. She is Awesome Job there!!! She is very friendly and She is nicer person!!! Have a Nice Day!!!