Public Storage Self-Storage Units at 400 W Center Ave, Denver, CO

Isabel is a HUGE help at this location! We are so grateful to her and all her help. It would be a different place without her!

I’ve had a space at this location for a while and the main thing that sets this place apart from other locations is the woman in the main office, Isabel. She makes the place feel welcoming and she’s always helpful!

I encountered an issue and was lucky enough to secure help from Isabel, who exhibited respect, kindness, and successfully aided me in resolving the matter, leading me to endorse her services for similar difficulties.

This place is a scam!!! Beware! All the positive reviews are AI bots. Please do yourself a favor and find all the reviews of theft within this building. Over 20 reports of theft. I was going to rent here and canceled once I saw all the horrifying stories of theft in the building. I never moved in and I am not being refunded for my reservation. They stole money from me and customer service refuses to help. Please use another company like Extra Space Storage or 303 Self Storage! This place is a scam!!

Thank you Isabel. You are awesome. You explained the whole process and made it so easy. Thank you for being patient with me and answering all of my questions. You really made my day. This world needs more beautiful people just like you.

Isabel is amazing and made the whole process of moving in and out super easy for us 💞💞 I would highly recommend this place for storage because of her kindness as well :)

Very friendly and helpful staff at this location

We love the manager at your 400 w. Center facility, Isabel is a bright light to all of the customers, we truly appreciate her☺️😊

Isabel was fantastic and super helpful. I had some questions and arrived a little before the office was open. Isabel realized I needed some help, and came in early. Really appreciated it!!

I love this location, I have had my storages on cedar for about 3 years now and Isabella is always so helpful when I have any questions or need any additional services, she is always available and in a very pleasant mood. Love working with her. Thank you again for another job well done!!! I definitely would recommend this location to anyone who needs storage.

Isabel at public storage is an angel! She was so warm and kind. She made the process of moving out of my storage unit actually enjoyable! Best manager experience I’ve had in a long time.

Customer service is excellent. Isa was very helpful.

Good location

Isabel is great... Doing her job .. taking care of customers... Very helpful and has had very much.. ( a lot of patience) with me... I appreciate her very much.

Isabel es una persona muy amable,una persona muy dedicada a su trabajo,tiene una forma muy educada para ayudar a las personas.siempre ocupa una manera de ayudar con tus problemas les recomiendo esta localidad.

Everything was clean and well run at the public storage facility at 400 W Center Ave in Denver Co. Isabel was great and very helpful with my move in

Isabelle was great and super helpful! I also like the location and security of the facility!

Isabel and Segen are very professional have fabulous customer service skills. Always very helpful

My daughter has an auto-immune condition that has rendered her legally blind - She has been living in Denver and due to her eyesight we took her back to our family home in PA - When we moved her belongings into the Public Storage on Center Avenue we worked with Isabel who was very compassionate and kind as well as very helpful in setting up an account. We have now found a place for our daughter back in the Denver area that will work for her new evolving lifestyle and so came to close out her unit and move her belongings. We worked with Isabel again who remembered us from previous 9 months before and was a pleasure as we settled up our business. She is definitely an assets to your company as she is knowledgeable , helpful and very nice. I complimented her in person but wanted to make sure and let you know that she is doing an excellent job with her customer service.

Isabel was beyond helpful when I was moving my belongings from Public Storage to my new apartment. She made the process so much smoother!

A little rough getting started as the app doesn't work like it's supposed to, but the unit it clean and building secure.

Great customer service.

!!!WARNING!!! DO NOT RENT FROM PUBLIC STORAGE!!! It is a !!!SCAM!!! Yes, a Scam. I paid $1004.00 to keep my stuff from auction. And they auctioned my unit anyways! But the scam is the fees you WILL INCURRE! Do Not Rent From public storage.

Moving can be a lot of stress. I'd like Thank Isabel for assisting me and making life a little easier by guiding me through the app. Isabel is very helpful and nice!! I now look forward to seeing her when I come in. Thank you Isabel for your assistance!!

This is a wonderful public storage facility! Coming in here feels like a fortess- most secure facility I’ve ever been in! And Luisa the manager there is fantastic! So friendly and helpful! She stayed after hours to help me in renting a unit! I feel peace of mind in having my precious stuff in her care, thank you Luisa!?

Isabel was so much help and has been since the first day i moved in been here almost a year now and i never had any conplaints. She Definitely the reason I'm still here and the reason I don't plan on leaving!!

We had a great experience moving in! Isabel was very helpful with our upgrade to a bigger unit on short notice. You’re a life saver ☺️ thank you for all your help!!

Isabel was so kind and patient with me . She showed me how to use my password on entering and using elevator . She gave me a great storage unit . She explained everything that I needed to know . Her kindness is rare these days .

This location is always clean and organized. Isabel is so helpful and extremely experienced in customer service. Would rent here again.

Storage fine prices outragous

The lady at the front desk, Isabel, is extremely kind and helpful! I was able to store stuff, no problem!

Isabel seen us struggling and created a solution for us. She proposed it to us and it sounded great. We took it and I am so thankful for her help

Best customer service from Isabel she is the best to deal with an always nice

Before moving into my storage unit I met Isabell in the office. She throughly explained how renting works, insurance, and gave me a tour of the place. I felt completely prepared navigating the halls. Without her I would have gotten lost and had a hard time moving my life into a storage unit. 10/10 experience

I just wanted to say how amazing Isabel is. She seriously helped me get a unit today and walked me through every step. Definitely recommend this location/site and Isabel. Again thank you!!!!

The lady that helped me she was real helpful she went through all the paperwork and she showed me the unit I was renting thank you so much I believe her name was Isabel

Fantastic experience and long term customer here

Isabel the Property Manager is great ! She helped me out so much she is a wonderful person with a great heart❤️,.. God Bless! ,🙏🏼

Isabel was great to work with, she was very communicative and assisted us with everything we needed!

Super clean, safe, and accessible location. The staff here is absolutely fantastic! Isabel is always to pleasant to be around and helped me find a better located storage unit for a better price! Can’t recommend this location or its staff enough.

I recently rented a unit at this facility and I'm glad I did. Over the years I've rented space at other storage facilities. None of them compare to this location. I'm a disabled senior and I was so grateful for all the help I got. I could easily navigate, the place is very clean and I felt SAFE. Isabel is a gem. She went above and beyond to help me and in this day and age that is a rare quality!

This is the second time I've rented a space at this facility. The rates are reasonable, the property is kept in great shape and I'm very impressed with their manager, Isabel. She helped me every step of the way. She's AMAZING. She even remembered me and my unit after only meeting me ONCE! Hey, PS, give that young lady a raise. You picked a winner! 👍!

Isabel is the best

Isabel ( property manager) is great ! It's my first time renting a storage unit, and I'm happy to have run into Isabel. She helped me with the process and provided extraordinary customer service. The facility was not only spotless but also had everything I needed for a smooth transition, making the entire process a breeze. I highly recommend contacting Isabel for questions or guidance.

So Isabella is pretty awesome she is very helpful and very wonderful as a person to talk with and if I had any situations or incidents she was very kind and willing to always be very helpful

I am so happy to be renting a storage unit at This Public Storage. I just want anyone needing storage to know that this business runs an A++ operation. The Property Manager Isabel has been so kind and helpful with everything. The units are clean and well-maintained. The storage fees are the best in the area. I could not be happier with their service!

Clean, air conditioned, and secured. My biggest bit of feedback is the lack of any trailer friendly parking unlike other locations.

Great Customer Service. Emily, helped me through a very tough situation and exceeded my expectations. She was quick to respond, offered a solution and was extremely kind during the entire process. Emily was amazing to work with - 5 stars!

The people that work here are great (shoutout Isabel)! They go out of their way to help you out. Also a very convenient space. Makes things super easy while moving

Isabela was very helpful and kind

Isabela was so nice and very helpful

Isabel was incredibly kind and helpful. She went above and beyond checking on us with water before she closed the office. The facility was clean and secure. Happy to have chosen this location.

This place really went above and beyond for us. We opened a unit for my brother in law. They allowed him to access unit and paved the way for an easy move out and move in. When there were billing issues they reached out personally and immediately to handle the problem. A+ customer service.

Excellent service! My truck broke down, and they helped me jump it!

Now that the old manager is gone this place has gotten a hole lot better. Isabelle and her co manager are super friendly and very helpful. I definitely can see this place getting better now that there is friendly service right when you walk in.

Let us express our gratitude for Isabella We’ve been renting for about a year and watched this store improve just since this girl got here she is always cleaning the place feels safer she is fantastic. She’s a one man team she has brought the standard to an all new high We came to vacate because of the price she questioned us and gave us a better price what more can we ask for. Thank you isabella you are terrific

I broke my key in the lock, and Emily was amazing. She offered to try and help, was so nice and professional and then she actually got the busted key out. Thank you Emily

The staff at this facility are excellent! Emily and Isabel were very helpful. The facility is clean and our unit is free of dust, bugs etc after three years of storage.

Emily and Isabel are tremendous and made an otherwise stressful moving experience so much easier Do not hesitate to store here!!

Isabel and Emily they are such amazing people and so kind and helpful best experience I’ve had especially when it comes to a storage unit definitely recommend !!! 10 out of 10

Thanks Emily and Isabel very helpful made my move super easy and smooth. In a good location also very clean

Went in to access my stuff and elevator was not functional. Two other people are waiting for access and no one is in the office to help address this issue. Despite three different people reaching out to maintenance to help there is no resolution for this. TLDR- no one is here to address nonfunctional elevator and multiple people are waiting for access.

I just went into this public storage to ask about units im moving & was greeted by Isabel she was the sweetest most helpful person ever!!! I have visited several storage places and greeted by the rudest most unknowledgable management team ever so if you need a storage in this area definitely go here ask for Isabel she'll make your day...

I had a great experience with Emily and Isabel. They were tremendously helpful with my move. They helped me navigate all the details on the app, recommended some great, movers at a great value (Affordable Movers), and they did everything they could to make my move in day very easy. They did it all with a great attitude.

Absolutely the best storage facility in Denver. Clean, secure, comfortable. Front desk agent Isabell is phenomenal. Such a joy to speak with. One of my favorite interactions I have had in so long.

Good customer service very helpful the two ladies at work today

Isabella and Emily where amazing great customer service very helpful

Public Storage is an excellent choice for storage needs, and my recent experience was nothing short of outstanding. The climate controlled facility is clean and well maintained. Isabelle, the property manager, provided exceptional customer service—she went above and beyond to ensure my storage process was smooth and stress-free. Her professionalism and helpfulness truly made a difference. I highly recommend Public Storage, especially with Isabelle's fantastic assistance.

Friendly and helpful staff. Everyone I’ve encountered here has been professional and very helpful - Isabel and Emily are awesome. I had an issue that they went above and beyond to help me resolve. Very happy with my experience here.

Been renting a unit here for almost a year, clean, secure, and good pricing. Isabel at the desk was more than helpful and went the extra mile for us, helping us out with a smile when we were in a pinch recently!

Today was a difficult day in the start and who would of known that I and my husband would find a sense of peace in the most unlikely of places. A public Storage facility off of Alameda and Santa fe. To be exact 400 W. Center ave in denver, Colorado. Emily was a saint and made easy to not only want to rent a storage from them but Also was able to change my husband's mind from doing somewhere else......She is simply put awesome.

This is just an update a year on. Things are still going well, in fact better. The entry area has been cleaned up quite a bit, the bathroom is re-opened, and there are four new hand trucks. And, best of all, Isabell was on site this Sunday and helped us move to a larger space which was SUPER appreciated and handled in minutes. Thanks! From a year ago... This is my first storage experience and all is going well. Jeff, the new manager, is quite friendly and available. He walked me around to show me the various sizes, helped me sign up, helped me later move to a different space, and answers the phone real quick. The facility is clean, indoors, and climate controlled. Also, the Public Storage mobile app thing is quite clever -- opens gates/doors (and only the doors you should have access too) without fumbling around with long access codes. The location is a bit goofy, off i25 & Santa Fe behind the Home Depot, but it doesn't take long to circle around and get through the gate.

Super easy and convenient, everything is on the app for moving in and access, and Isabel was extremely helpful for me moving out

Great, conveniently located place! Staff very cool and accommodating! Isabel is tops! Helps in anyway she can! Keep facility very clean and pleasant to deal with! Thanks to Isabel and the whole staff there! Shout out to Kenny & Jeff! Extremely helpful! Thanks guys!

I had a unit here for almost a year. Just moving out this month. This was a great facility. Clean, air conditioned and the service from Jeff and Isabel was exceptional. They always got my questions answered promptly and made me feel confident in my choice to rent this unit. Highly recommended. I'd for sure use this location again.

This is the best storage facility I have ever used. Jeff and Isabel are so helpful and professional. They keep the facility very clean. You feel very safe and secure at this facility. It's a great location.

Jeff and Isabel were super helpful! Thank you!

Jeff and his team are phenomenal! They helped me find the right space and I could really tell that they cared. It was a big relief during a stressful time. There are many storage buildings out there, but I’m very glad I chose this one.

I’m so incredibly happy with my experience at public storage. Jenifer and Isabel are the absolute sweetest people and so incredibly helpful. The amount of security makes me feel like my things are especially safe there. Its nice knowing that there’s a staff there that is more than willing to help, and is also incredibly polite and kind 😊

Jeffery was GREAT! Very efficient and helpful with pricing.

Jeff was super helpful!

Jeffrey did a great job at helping smooth out a complicated move and made the experience easier. Very happy to help out which is refreshing.

Great experience they went above and beyond to try to convenience me today by saving me some money. I could have paid more money but they were looking out for the customer finance. Appreciate the quality service. Place has cameras in the hallway seems really secure has kept my valuables safe for about 6 months now. Thank you public storage employees for today.

Just got all checked in for my new storage unit. Jeffery and Isabelle were very nice and helpful, check in was a breeze. The climate controlled units are clean and secure.

Let me start by saying Rita is an amazing individual who cares about her customers, for the past two months I have experienced nothing but headaches here until Rita took over my account and helped me figure it all out. If it wasn't for Rita this property would have gotten a one star. Thank you Rita, for all your help getting my account figured out.

They totally worked with me on my overdue storage. They were great, professional and showed that they cared.

Came in today to get some stuff from my unit the elevator was broke Jennifer was so friendly and invited me for a walk up the stairs she even helped carry a few bags down the stairs 6 stars for customer service

Great friendly place great customer service from Jennifer S very helpful amazing place will recommend

Was one of my best experience. The own site person was very helpful and helped me. Pick out the best unit for what I needed

Jeff and Jennifer are fabulous they helped me in a tremendous way Customer service was great !!!

Jeff was very helpful getting us a great spot to store our stuff and made the process quick and painless for us

Great customer service with Jeff at the helm! Everything was in good standing and they are great with storing motorcycles!

My Wife and I used this location for the past six months everything was fine until we tried to end the lease. We ended the lease digitally and grabbed the rest of our belongings by the move out date but it was not mentioned to take the lock until 2 days later which we promptly did. We now get a call saying we owe $257 (our unit was only $150/month) for the days the lock was left on. I understand late fees but a months rent plus $100 for 2 days when they could have easily busted that lock is just robbery. We called to dispute and see why it's so high and customer service had a horrible attitude and was no help. Store your stuff somewhere where they won't rob you for trying to leave.

UPDATE: 10/10 recommend this location and storage unit company. Management was incredible and special shoutout to district manager David for addressing a concern that was taken care of promptly and professionally. My items felt secure and safe with the security measures of this location and would rent from here again. Thanks public storage!

Jeff helped me switch units, it was fast and simple for me

Jeff was amazing !

Excellent service staff

Rita has been extremely helpful with my experience while going through stressful moving situation!

Jeff is an actual angel - I was having the worst day when I got to the facility last Saturday and he not only helped me with a complicated transfer of units, but he made sure to get me a unit close to my current one so that I didn't have to run all over, helped my uhaul driver place the box conveniently, and even offered to help me move one of the heavier pieces I had. Genuinely such a great experience - if there were more Jeffs in the world, it would be a better place.

Jeff offers excellence services for providing security, safety, and privacy for your storage unit.

What a great positive experience renting from this Public Storage location. For seven years, I rented a double-wide space at this location and I never had a negative experience. I've recently liquidated all of the items I had stored there and before I had an opportunity to notify Jeff of my vacating, he called me to make sure everything was OK because he noticed my spaces unlocked. Imagine that! He called to make sure my things were OK. When, I said "all was well" but I no longer needed the space, Jeff said, "Let me check on your final payment since you won't be here the month of December." Are you kidding me? WOW! Talk about superior customer care! Jeff had my final payment refunded and even verified where to send the refund check! He also wanted me to talk to the liquidator and make sure I got my locks and keys back, which I had forgotten about! He didn't have to go the extra mile and I never would have known. I'm sincerely impressed by this man's follow up, attention to detail and CARING! When I need to a rent storage unit again, this is where I'll be going. No, let me rephrase that: "Whenever I need to rent storage space again, I'll go to wherever Jeff is working!" I hope Public Storage remains fortunate to have Jeff there. How very cool for me to be able to say something nice about someone and about a business!

After having a pretty crummy experience with public storage on Blake. Property manager Jeffery Thomas redeemed it. This place is clean, kept, and ran super well. He even made sure the code worked before.

Not safe to store your things here. I currently live overseas and found out via an automated email that the staff found my unit "unlocked". After having a friend go over, it was clear my unit had been looted and my most valuable objects taken. The managerial staff is completely useless and unhelpful with resolving this or getting to the bottom of it. That being said, James was extremely helpful in getting my friend into the unit to take pictures. He also noted they "have a suspect" in what has been a string of burglaries (if he is correct, for over a year now this has been happening) however nothing seems to be getting done by management to secure the building or stop the break-ins. I would not recommend this storage facility to anyone. Put your things some place safe.

Top notch security, that are professionals that know how communicate and secure your storage.

Upon move out, no refund for unused portion of the month. This is not my experience with other storage services.

Confusing entry into the property

The absolute WORST. I started storing here years ago before they were bought by Public Storage. It used to be immaculate, people always onsite and very friendly. Once it was bought out it went downhill. In the last 8 months, the light along my aisle hasn't worked, when I could actually talk to a person (2 times out of 10 that I tried) they told me that there were 17 work orders filed to request a repair, and that there was nothing else they could do. The grounds are filthy. Garbage is constantly overflowing, homeless camps all around the property, and dirty hallways, elevators, and exterior. I left 5 messages for the property manager (regarding the lights) and she never returned my call. To add insult to injury, when I went to move out, I couldn't get ahold of anyone to schedule the move-out, and they didn't return the $213 pro-rated rent that I was owed. They give you a great deal to move in and then incrementally raise your rent to astounding levels. My rent was $341/month for a 10x10 unit. I talked to a new move in and he said they just signed up and were only being charged $65/month currently. It's shameful that they would have that much disparity within units, especially to clients that had given them business for decades. BUYER BEWARE!!!

SAVE YOUR MONEY AND YOUR VALUABLES. THIS BUSINESS DOES NOT CARE ABOUT YOUR THINGS. I was left a voicemail by James from Public Storage at 400 W Cedar Avenue, telling me that they found my unit without a lock on it. I have tried calling them back many times, and leaving two messages, and no one has responded. I am in Florida, so I don't have access to my unit, but I got my brother to go out there. He found someone at the desk, who clearly was ignoring my calls, and had him open up my unit (which they had placed their own lock on). After finding out that much of everything was stolen (and plenty of things that I won't even know are gone unless I go there), whoever was the person on staff said that it happens all the time, and every unit adjacent to mine was also broken into. I found many other documented incidents of this exact same scenario, at this exact same business. They say that have cameras at the front, require code access to get through the gate, front door, AND elevator, but clearly are taking no steps whatsoever to ensure the safety of their customers' belongings. The gross negligence of this company is apparent.

I moved from Seattle to Denver and when we arrived in the city my new apartment was not available. I came to Public Storage to store my things and Jefferey was incredibly helpful during this unexpected situation. He provided great customer service and was so kind during a very stressful time. I highly recommend Public storage and want to say thank you so much to Jeffrey!

The one-star review I wrote last week was not posted or replied to. On the day I rented my storage unit at this facility, there was no overhead lighting in my aisle. The manager said it would be fixed. Nine days later I returned with my movers and the lights had not been fixed. 19 days after that I was there again--and still no lights. This is a safety issue--no one should have to work in the dark--and women in particular should not have to be concerned about their personal safety in an unlit facility. This property is engaged in extensive remodeling and repainting projects, so I'm wondering why they can afford that--but not more urgent priorities, like tenant safety? After I posted my last review, I looked through other reviews and learned that theft is a big problem at this property, so I'd suggest that anyone who cares about their safety and the security of their possessions should be looking for storage elsewhere. 9/12/2023 update: The lights have not been fixed. The district manager says "they're on order"--which makes me wonder why an important maintenance item like this--with an unusually long lead time--is not something that Public Storage keeps an inventory of? And, what a racket the insurance is! They charge you for it--even when you present a copy of your homeowners insurance. They tell you that you can cancel it in their app--which I did--but they continued to bill me for it after I did. I called Customer Service to get this taken care of, they tell me to cancel in the online account, NOT the mobile app. It would be helpful if their onsite employees knew that--and it certainly looks like you can do this in the mobile app. It's too confusing and all their emails come from DO NOT REPLY, so you have to call the 800 number for assistance, then learn that they can't/won't help you. Public Storage is a perverse company to do business with!

Jeffrey was great in helping us find the right storage unit and made the check-in process so easy!

I worked with Jeff and as I was checking in saw him work with two other families both going through some hard things. I’ve never seen someone be such a. Great presence and shine with kindness, respect and give everyone dignity. Truly made my first experience with public storage phenomenal. I am glad to be a client.

I have been a tenant for nearly 4 weeks; the lights in the aisle where my storage unit is located weren't working on the day I rented it. The property manager assured me they would be fixed "soon." The lights had not been fixed 9 days later, when movers brought my household items to my unit. I was there today (another 19 days) and still no lighting in my aisle. This Public Storage property is engaged in extensive remodeling and repainting, but they somehow cannot get the lights fixed. WHY? This is a safety issue--it's not safe to move things in the dark--and it's not a safe place for women, if Public Storage thinks that women should wait more than 28 days for the lights to be fixed. And, the floors are dirty, there's dirt in front of every unit in my aisle. Not clean, not safe, go somewhere else.

The manager is very communicative except for when they randomly raise your rent by $50+ and you have no choice but to accept it or move your stuff out.

mark was very helpful in closing my out of state unit!

The Property Manager, Jeffrey Thomas, was super helpful and made the process of finding a suitable storage unit as smooth as I have experienced in many moves.

Jeff was super helpful and I highly recommend. Thanks so much we'll be back again and telling all my friends.

For anyone interested, here is my pricing history with this company in case you are considering moving in. Just received notification of an $80.00/mo increase today (Apr 27) for a Jun 1st effective date. This is for a 2nd floor, climate-controlled, 10'x15' unit, medium distance from elevator. March 2022 - $37.00 (move in) April 2022 - $63.00 (lock refund, etc) May 2022 - $150.00 (first month of standard rate) Sept 2022 - $206.00 (rent increase) June 2023 - $286.00 (scheduled increase) No real problems here but we will be leaving as there are less expensive units to be had.

Jeff is very helpful! He helped me when the door of my unit was broken and installed a new lock in a few minutes. Thanks Jeff!

Great experience. Jeff Thomas was great!

Spoke with Jeff in the office today and he was so very kind and helpful. He answered all of my questions and addressed my concerns. A great guy!!!

The property manager, Jeffery, is awesome. He has gone above and beyond to help me out. I simply wish, all public storage mgrs, would have at least half of that customer service, professional, mentality. And, I can say this, as I've had to deal with several others..... Thanks Jeffery

Devastated. Robbed, someone was able to just take the brackets off. The bracket fell off as I clocked my unit. Up above is a big hole, and I'm just beside myself.

I popped in just to take a look and I ended up reserving a unit on the spot and switching over to them. Jeff and Kayla were amazing and really accommodating! I already recommended them to a friend who is also switching over soon

I could not have had a worse experience. I have quite a few horror stories but I'll just go into 2 here. My girlfriend and I had 2 units here for over 2 years. We had been back home for an extended period of time taking care of a family emergency and when we came back we discovered that our lock had been replaced on the unit. The manager noticed and had documented that 6 months prior but did not even attempt to notify us. We called Public Storage customer service and confirmed they are required to make daily regular sweeps and notify you if anything about your lock changes. The manager made us rent and pay for bolt cutters to bolt cut into our own unit and when we cut the lock we realized the unit had been broken into and some stuff had been stolen. The manager then rushed us out of the property as it was closing time and didn't stay with us to talk this through. We contacted the unit and corporate for compensation but none was given. We then decided we had to move out shortly after so we had to organize a few things but after several months we came back to move out of the unit. We stayed in Denver for a week to organize our move and we stopped by the storage unit 4 different days to move things in and out, and during office hours we did not see a manager or single person in the office during the scheduled working hours. Even the final day of our move, a delivery truck was scheduled to drop off supplies to the building and I had to tell him I didn't think someone had been here for almost a week. Not only this, but the managers at this property (now non existent) thought it would be a good idea to add a second, public storage lock, to my unit because it had been broken into before. Only problem with this, is that we never had the key to that other lock. And when we returned to Denver, calling ample times leading up to our return, and visiting every day for a week. Zero managers were there to help unlock that second lock. We had to call around to other public storage managers in the area, and one finally took pity on us and drove over to unlock my storage unit with her universal key. Without this we would have never been able to open my unit and get my stuff in time for the movers we had hired. Not only that, but this other manager from another property called FOUR DIFFERENT PEOPLE, and NOT ONE of them knew who was supposed to be working this property. Customer Service was of no help, as when I explained the situation, they would just keep forwarding me to the phone of the office in our property building... which I was standing in front of... clearly able to see it was abandoned... just listening to the phone ring. The incompetency from all involved was beyond belief. I have no idea what's going on at that property but apparently it's frequent to break-ins (confirmed by another manager) and from what I can tell, it hasn't been managed at all, in quite a while. Good luck to those here and hopefully you don't have to deal with property management but I would highly encourage you to look elsewhere if you are deciding between properties or different storage providers in the area.

Staff here was good but security of the units is questionable at best. The day before I moved stuff out I witnessed someone try to get into the facility without using the code box. He had a long rope and was trying to open up a door from the outsude. I wasn't going to let him in. When I went to move out I noticed NUMEROUS bolt cutter marks on my lock. Luckily I didn't have anything valuable in my unit but I'm not everybody. No cameras in the storage unit either would make tracking down a thief next to impossible.

Staff was friendly and helpful, convenient to access, carts usually available. Recommend to anybody who needs a place to keep stuff.

Thanks you Ali for giving me an amazing customer service experience. He went above and beyond to help me find the perfect space.

I just finished up having a storage unit for almost a year now. And can safely say that this location is great. Ali has been super helpful the entire time especially when we needed to upgrade from a 5x5 to a 5x10 unit. If you’re looking for a storage unit, I’d definitely recommend this location.

I was able to easily find a unit at this location, and when I went to retrieve it, Ali was very helpful with getting me situated, and I got a better deal than I had expected. Great facility as well and very secure.

Ali was really helpful when we switched from a 10 x 10 to a 5 x 10. He switched our door lock thing out for us immediately because the one on our door was damaged. He also got us refunded for the lock we were charged because we brought our own. Gave 4 stars because they really need more carts at this location, there are like 3 that I've ever seen, and often times people have to go without them.

Ali was very helpful throughout my 8 month experience storing at public storage. Thanks

I had a great experience with getting my storage space at this location thanks to Ali! He was so helpful, explained everything well and took the time to show me around to find my storage space!

I came in this morning to rent a storage unit and to buy 15 medium size boxes plus a tape gun and tape. Tanner was the person who helped me and he even carried my boxes to my car and put then in the trunk for me. He was knowledgeable and showed me a different unit when my first pick a 5x10 want enough. Thanks Tanner!

Ali in the office was super helpful and nice. Made renting a unit a breeze!

Ali was super helpful when I needed to get out quickly. Prompt and helpful customer service is hard to come by and he crushed it. 10/10

I had my unit for a short while while I was transitioning between places to live, the facility was clean and always accessible. I moved out of my unit on the 2nd of October and my auto pay had already gone through for the month of October, the gentleman attending the location helped me get a refund on that month. He was very helpful and understanding as I work 2 jobs and have very little time to get anything done. I'm very appreciative of that young man and his excellent customer service as I didn't even ask for a refund, he suggested it and made it happen.

Ali is the best! He is always willing to provide us with anything we need at the facility. He goes the extra mile to make sure the customers feel supported, and is always positive. Thanks for all you do! Your hard work does not go unnoticed. This is a review of Ali’s customer service, not public storage as a company or security for this location.

Ali was super efficient and friendly!

I had a great experience with this location. Ali was there to help me get set up and he was awesome to work with. Everything moved into storage easily and seamlessly. I feel confident that my stuff is safe and secure.

Ali was so helpful and kind! Made move in and move out so easy and answered any questions I had!

Brittany is super friendly, check in was a breeze! Definitely happy!

Brittany was very helpful, professional, and pleasant to work with!

Brittany was amazing and very helpful. Very happy I chose this location to store my items.

Brittany was amazing and very helpful! Thanks for all your help exiting my unit!

Brittany was super helpful and made the whole process a breeze! Thank you Brittany!

Brittany was very helpful and knowledgeable. Would definitely recommend!

Brittany was amazing and she made this experience very easy and efficient.

My lock was cut and some things were stolen out of my unit. Just like another review the thieves cut my lock and put their own on. I was told thieves get their own unit so they can go through other units when no one is at the front desk. Security is a joke. I've moved out now and will never use public storage again. Stay away.

Brittany was SO helpful!!! It took me all of 15 minutes to reserve, pay for, and have access to my storage unit. Brittany was there to answer any questions I had, showed me to my unit, and was patient with me when I wanted to try opening access doors. This was one thing on my to do list that wasn’t stressful thanks to Brittany!!

I have been a very happy customer mostly because of ELAINE!! She has made all my moves over the last few months so easy and she communicates so well. She knows the ins and outs of the building. She’s helped me with a variety of issues I’ve faced like locking myself out of my unit and directing movers. She’s made my experience great. I have been a customer for 9 months with the very largest storage unit so it’s important for me to feel confident that my unit is safe. Elaine has made me feel confident about using public storage!! PS wouldn’t be the same without her.

E rental process was easy and staff helpful!

Went into public storage to look for a unit. I was looking at different storage. The other storage places were rude. But I walked in and Elaine was really friendly and helpful. Elaine was Able to give me good prices.

would easily recommed this location to anyone looking for a storage unit Also, the location is excellent and very clean and well kept inside and out. Elaine is amazing ! She was super helpful and process was very quick. The facility is very clean and I would definitely recommend .

Every single hand cart is broken, if you can find one at all. None of the tops of the carts are bolted to the frames. Recently they added another security door, so there arent as many creeps hanging around outside, so at least some good changes are happening.

David was a lot of help and really friendly, great experience!

Though prices are going up just like every other place, I feel fairly confident of the security. I have not had any issues with the staff here and the technology used for access control is perfect!

I love the Manager Elaine she's so friendly and helpful.

Lock was cut and unit was robbed even though it was indoor - company not holding accountability - STAY AWAY, your stuff will be stolen here.

UNITS ROBBED DAILY!! STAY AWAY!! THE OTHER 5 STAR REVIEWS ARE FROM BOTS!! Dozens of units robbed in the last few weeks alone. The facility is being robbed almost daily now. Either buy your own external insurance or say good bye to your belongings. Almost all high star reviews are from fake accounts that rate many locations around Denver all at once. Obviously fake. This location is trying to hide what's happening.

Don't trust this location to store anything valuable. The lock for your unit will get cut by thieves without anyone at the front office noticing. Said thieves likely own a unit in the same location, and have a nice cottage industry plundering neighboring units and storing the loot in theirs. Had to buy a bolt cutter to remove their lock, but thankfully I didn't have anything in there that was irreplaceable. Front office (and Public Storage) will deflect any responsibility/accountability. Stay away!

Elaine is an amazing concierge and has amazing Customer service very funny and lighthearted. She needs a raise if she hasn't already.

Everyone was very nice and listened to what I needed

I use a storage unit at this Public Storage facility. I find Elaine, the manager, very helpful and welcoming. The progressive lighting in the hallways is effective and efficient. And there’s easy access on and off of I-25. Use the app … it makes entering and exiting much easier.

Elaine was wonderful and very helpful

Security needs to be better..