Public Storage Self-Storage Units at 400 W Center Ave, Denver, CO

The one-star review I wrote last week was not posted or replied to. On the day I rented my storage unit at this facility, there was no overhead lighting in my aisle. The manager said it would be fixed. Nine days later I returned with my movers and the lights had not been fixed. 19 days after that I was there again--and still no lights. This is a safety issue--no one should have to work in the dark--and women in particular should not have to be concerned about their personal safety in an unlit facility. This property is engaged in extensive remodeling and repainting projects, so I'm wondering why they can afford that--but not more urgent priorities, like tenant safety? After I posted my last review, I looked through other reviews and learned that theft is a big problem at this property, so I'd suggest that anyone who cares about their safety and the security of their possessions should be looking for storage elsewhere.

I have been a tenant for nearly 4 weeks; the lights in the aisle where my storage unit is located weren't working on the day I rented it. The property manager assured me they would be fixed "soon." The lights had not been fixed 9 days later, when movers brought my household items to my unit. I was there today (another 19 days) and still no lighting in my aisle. This Public Storage property is engaged in extensive remodeling and repainting, but they somehow cannot get the lights fixed. WHY? This is a safety issue--it's not safe to move things in the dark--and it's not a safe place for women, if Public Storage thinks that women should wait more than 28 days for the lights to be fixed. And, the floors are dirty, there's dirt in front of every unit in my aisle. Not clean, not safe, go somewhere else.

The manager is very communicative except for when they randomly raise your rent by $50+ and you have no choice but to accept it or move your stuff out.

mark was very helpful in closing my out of state unit!

The Property Manager, Jeffrey Thomas, was super helpful and made the process of finding a suitable storage unit as smooth as I have experienced in many moves.

Jeff was super helpful and I highly recommend. Thanks so much we'll be back again and telling all my friends.

For anyone interested, here is my pricing history with this company in case you are considering moving in. Just received notification of an $80.00/mo increase today (Apr 27) for a Jun 1st effective date. This is for a 2nd floor, climate-controlled, 10'x15' unit, medium distance from elevator. March 2022 - $37.00 (move in) April 2022 - $63.00 (lock refund, etc) May 2022 - $150.00 (first month of standard rate) Sept 2022 - $206.00 (rent increase) June 2023 - $286.00 (scheduled increase) No real problems here but we will be leaving as there are less expensive units to be had.

Jeff is very helpful! He helped me when the door of my unit was broken and installed a new lock in a few minutes. Thanks Jeff!

Great experience. Jeff Thomas was great!

Are there elevators if needed?

Spoke with Jeff in the office today and he was so very kind and helpful. He answered all of my questions and addressed my concerns. A great guy!!!

This is my first storage experience and all is going well. Jeff, the new manager, is quite friendly and available. He walked me around to show me the various sizes, helped me sign up, helped me later move to a different space, and answers the phone real quick. The facility is clean, indoors, and climate controlled. Also, the Public Storage mobile app thing is quite clever -- opens gates/doors (and only the doors you should have access too) without fumbling around with long access codes. The location is a bit goofy, off i25 & Santa Fe behind the Home Depot, but it doesn't take long to circle around and get through the gate.

The property manager, Jeffery, is awesome. He has gone above and beyond to help me out. I simply wish, all public storage mgrs, would have at least half of that customer service, professional, mentality. And, I can say this, as I've had to deal with several others..... Thanks Jeffery

Devastated. Robbed, someone was able to just take the brackets off. The bracket fell off as I clocked my unit. Up above is a big hole, and I'm just beside myself.

I popped in just to take a look and I ended up reserving a unit on the spot and switching over to them. Jeff and Kayla were amazing and really accommodating! I already recommended them to a friend who is also switching over soon

I could not have had a worse experience. I have quite a few horror stories but I'll just go into 2 here. My girlfriend and I had 2 units here for over 2 years. We had been back home for an extended period of time taking care of a family emergency and when we came back we discovered that our lock had been replaced on the unit. The manager noticed and had documented that 6 months prior but did not even attempt to notify us. We called Public Storage customer service and confirmed they are required to make daily regular sweeps and notify you if anything about your lock changes. The manager made us rent and pay for bolt cutters to bolt cut into our own unit and when we cut the lock we realized the unit had been broken into and some stuff had been stolen. The manager then rushed us out of the property as it was closing time and didn't stay with us to talk this through. We contacted the unit and corporate for compensation but none was given. We then decided we had to move out shortly after so we had to organize a few things but after several months we came back to move out of the unit. We stayed in Denver for a week to organize our move and we stopped by the storage unit 4 different days to move things in and out, and during office hours we did not see a manager or single person in the office during the scheduled working hours. Even the final day of our move, a delivery truck was scheduled to drop off supplies to the building and I had to tell him I didn't think someone had been here for almost a week. Not only this, but the managers at this property (now non existent) thought it would be a good idea to add a second, public storage lock, to my unit because it had been broken into before. Only problem with this, is that we never had the key to that other lock. And when we returned to Denver, calling ample times leading up to our return, and visiting every day for a week. Zero managers were there to help unlock that second lock. We had to call around to other public storage managers in the area, and one finally took pity on us and drove over to unlock my storage unit with her universal key. Without this we would have never been able to open my unit and get my stuff in time for the movers we had hired. Not only that, but this other manager from another property called FOUR DIFFERENT PEOPLE, and NOT ONE of them knew who was supposed to be working this property. Customer Service was of no help, as when I explained the situation, they would just keep forwarding me to the phone of the office in our property building... which I was standing in front of... clearly able to see it was abandoned... just listening to the phone ring. The incompetency from all involved was beyond belief. I have no idea what's going on at that property but apparently it's frequent to break-ins (confirmed by another manager) and from what I can tell, it hasn't been managed at all, in quite a while. Good luck to those here and hopefully you don't have to deal with property management but I would highly encourage you to look elsewhere if you are deciding between properties or different storage providers in the area.

Staff here was good but security of the units is questionable at best. The day before I moved stuff out I witnessed someone try to get into the facility without using the code box. He had a long rope and was trying to open up a door from the outsude. I wasn't going to let him in. When I went to move out I noticed NUMEROUS bolt cutter marks on my lock. Luckily I didn't have anything valuable in my unit but I'm not everybody. No cameras in the storage unit either would make tracking down a thief next to impossible.

Staff was friendly and helpful, convenient to access, carts usually available. Recommend to anybody who needs a place to keep stuff.

Thanks you Ali for giving me an amazing customer service experience. He went above and beyond to help me find the perfect space.

I just finished up having a storage unit for almost a year now. And can safely say that this location is great. Ali has been super helpful the entire time especially when we needed to upgrade from a 5x5 to a 5x10 unit. If you’re looking for a storage unit, I’d definitely recommend this location.

I was able to easily find a unit at this location, and when I went to retrieve it, Ali was very helpful with getting me situated, and I got a better deal than I had expected. Great facility as well and very secure.

Ali was really helpful when we switched from a 10 x 10 to a 5 x 10. He switched our door lock thing out for us immediately because the one on our door was damaged. He also got us refunded for the lock we were charged because we brought our own. Gave 4 stars because they really need more carts at this location, there are like 3 that I've ever seen, and often times people have to go without them.

Ali was very helpful throughout my 8 month experience storing at public storage. Thanks

I had a great experience with getting my storage space at this location thanks to Ali! He was so helpful, explained everything well and took the time to show me around to find my storage space!

I came in this morning to rent a storage unit and to buy 15 medium size boxes plus a tape gun and tape. Tanner was the person who helped me and he even carried my boxes to my car and put then in the trunk for me. He was knowledgeable and showed me a different unit when my first pick a 5x10 want enough. Thanks Tanner!

Ali in the office was super helpful and nice. Made renting a unit a breeze!

Ali was super helpful when I needed to get out quickly. Prompt and helpful customer service is hard to come by and he crushed it. 10/10

Tanner is great, he is very helpful and very friendly

I had my unit for a short while while I was transitioning between places to live, the facility was clean and always accessible. I moved out of my unit on the 2nd of October and my auto pay had already gone through for the month of October, the gentleman attending the location helped me get a refund on that month. He was very helpful and understanding as I work 2 jobs and have very little time to get anything done. I'm very appreciative of that young man and his excellent customer service as I didn't even ask for a refund, he suggested it and made it happen.

Ali is the best! He is always willing to provide us with anything we need at the facility. He goes the extra mile to make sure the customers feel supported, and is always positive. Thanks for all you do! Your hard work does not go unnoticed. This is a review of Ali’s customer service, not public storage as a company or security for this location.

Ali was super efficient and friendly!

Is storage access only available during office hours?

I had a great experience with this location. Ali was there to help me get set up and he was awesome to work with. Everything moved into storage easily and seamlessly. I feel confident that my stuff is safe and secure.

Ali was so helpful and kind! Made move in and move out so easy and answered any questions I had!

Brittany is super friendly, check in was a breeze! Definitely happy!

Brittany was very helpful, professional, and pleasant to work with!

Brittany was amazing and very helpful. Very happy I chose this location to store my items.

Brittany was amazing and very helpful! Thanks for all your help exiting my unit!

Brittany was super helpful and made the whole process a breeze! Thank you Brittany!

Brittany was very helpful and knowledgeable. Would definitely recommend!

Brittany was amazing and she made this experience very easy and efficient.

My lock was cut and some things were stolen out of my unit. Just like another review the thieves cut my lock and put their own on. I was told thieves get their own unit so they can go through other units when no one is at the front desk. Security is a joke. I've moved out now and will never use public storage again. Stay away.

Brittany was SO helpful!!! It took me all of 15 minutes to reserve, pay for, and have access to my storage unit. Brittany was there to answer any questions I had, showed me to my unit, and was patient with me when I wanted to try opening access doors. This was one thing on my to do list that wasn’t stressful thanks to Brittany!!

I have been a very happy customer mostly because of ELAINE!! She has made all my moves over the last few months so easy and she communicates so well. She knows the ins and outs of the building. She’s helped me with a variety of issues I’ve faced like locking myself out of my unit and directing movers. She’s made my experience great. I have been a customer for 9 months with the very largest storage unit so it’s important for me to feel confident that my unit is safe. Elaine has made me feel confident about using public storage!! PS wouldn’t be the same without her.

E rental process was easy and staff helpful!

Went into public storage to look for a unit. I was looking at different storage. The other storage places were rude. But I walked in and Elaine was really friendly and helpful. Elaine was Able to give me good prices.

Every single hand cart is broken, if you can find one at all. None of the tops of the carts are bolted to the frames. Recently they added another security door, so there arent as many creeps hanging around outside, so at least some good changes are happening.

would easily recommed this location to anyone looking for a storage unit Also, the location is excellent and very clean and well kept inside and out. Elaine is amazing ! She was super helpful and process was very quick. The facility is very clean and I would definitely recommend .

David was a lot of help and really friendly, great experience!

Though prices are going up just like every other place, I feel fairly confident of the security. I have not had any issues with the staff here and the technology used for access control is perfect!

I love the Manager Elaine she's so friendly and helpful.

Lock was cut and unit was robbed even though it was indoor - company not holding accountability - STAY AWAY, your stuff will be stolen here.

Don't trust this location to store anything valuable. The lock for your unit will get cut by thieves without anyone at the front office noticing. Said thieves likely own a unit in the same location, and have a nice cottage industry plundering neighboring units and storing the loot in theirs. Had to buy a bolt cutter to remove their lock, but thankfully I didn't have anything in there that was irreplaceable. Front office (and Public Storage) will deflect any responsibility/accountability. Stay away!

UNITS ROBBED DAILY!! STAY AWAY!! THE OTHER 5 STAR REVIEWS ARE FROM BOTS!! Dozens of units robbed in the last few weeks alone. The facility is being robbed almost daily now. Either buy your own external insurance or say good bye to your belongings. Almost all high star reviews are from fake accounts that rate many locations around Denver all at once. Obviously fake. This location is trying to hide what's happening.

Elaine is an amazing concierge and has amazing Customer service very funny and lighthearted. She needs a raise if she hasn't already.

Everyone was very nice and listened to what I needed

I use a storage unit at this Public Storage facility. I find Elaine, the manager, very helpful and welcoming. The progressive lighting in the hallways is effective and efficient. And there’s easy access on and off of I-25. Use the app … it makes entering and exiting much easier.

Elaine was wonderful and very helpful

Security needs to be better..

Mark is amazing and thoroughly explained everything related to the storage and also was very friendly! Amazing service!

Very accommodating, nice woman named Sherry working the cash register.

So I love this storage elain is just a pleasure and so helpful. If it wasn't for Elaine my storage adventure would of been a nightmare. However she made the transition very pleasant. I'm grateful for her she does her job efficiently and with pleasure thanks Elaine you have a customer for life. Lisa smith

Working with eilain has made it easy and nice to go to storage. I always have a good conversation with her and its always a pleasure to run into her. Shes always direct and helpful if I ever have a problem. Glad to have her helping me with my storage space

Kudos to Marc for going above and beyond on an issue I faced. Mark provided creative solutions and tried these approaches until the job was done.

The building was clean and Angela was very helpful!!

Amazing management. Highly recommend!!!

Ok nerd iz fhe fhing. Your advertisement is. Considered false advertisement i o si

The manager Mona has been awesome when I first signed up and completed my paperwork for my storage I didn't know if I was going to like the place the employees and everything there Ramona has completely changed my mind on that friend of mine who uses the storage more than I do lost the paper in her backpack with the key in it with my gate code I was able to get down there after talking with Mona on the phone and Mona help me change my gate code as well as she even let me change my gate code to a code that I wanted instead of random number selection. I was so pleased to deal with Melania today instead of canceling after my first month I will be happy to tell them that I will be a continued customer for the near future thanks Mona

Mona was amazing. She was helpful from start to finish. Answered all of my questions and was very courteous and kind throughout the entire process. Definitely recommend storing here!

I had found public storage most helpful they have everything u need to move. Everyone was very friendly great environment.

DO NOT store your items here. My unit was broken into in May 2020 TWICE. I replaced the lock after the first break in with a lock purchased directly from the storage facility. Somehow people got into my unit a second time when I was the only one with a key. The locks they sell are not sealed in packaging, but are talked up by the staff as "unable to be picked". When reported to the management, they had attitude and did not help me at all. Mona had lied to me about speaking to the detective I was working with, when I have a voicemail from the police saying they talked directly to Mona about reviewing camera footage. Every time I kept going in to check on the status of my claim, the answer I received was "corporate will contact you". Here I am 6+ months later with NO resolution with my claim. Police said they did not have time to review video, and management could not bring themselves to review footage either. Not enough cameras, only cameras at the elevator and main exit doors, and not by the units. Save yourself a headache and store your items somewhere else.

Mona was amazing. She checked us in and answered all of our questions quickly. Highly recommend.

The parking lot is a bit confusing to get into but once I found my way to the office the lady at the front desk was very helpful and friendly.

Great experience here, Mona was so so friendly and helpful. Made it very quick and easy to get my storage unit and at the best price. Mona was very thoughtful and honestly made my day!

Mona Trujillo was an awesome sales rep along with getting me a unit for a great price, also very organized with filling out paperwork within minutes!!! not only did she help me with keeping my grandmother occupied in the back area while I did the work of putting my items into my storage.. she was helpful in every which way possible!! Thank you so much for having an employee like Mona!! The hospitality at public storage on 400 West center avenue was very clean easily accessible and is a helpful facility!! I would recommend sending everyone to Mona at the public storage she's at!!

Warning! Store your personal belongings at your own risk. Within less than a month our unit was broken into and our things were stolen. We met someone the same day and their unit was broken into and stolen from, as well (even though the staff said they had never seen anything like this). Lack of security makes this storage facility vulnerable and the manager and staff are not helpful. We moved to another facility immediately with much better security (cameras facing the units, security walk throughs and clearance at night, secured building hours, etc.). I would recommend you doing the same and passing on this avoidable nightmare.

Elaine was charismatic, extremely accommodating, and had us laughing through our whole interaction. Renting a storage space has never been so enjoyable an experience.

Mona is the glue that holds this storage facility together! She is continually advocates for the renters and is always helpful with answers and suggestions. I hope Public Storage knows what a gem they have with Mona!

What is the cheapest unit

Elaine was helped me find everything I needed it was a pleasant experience. 10/10 to the service they provide in this store.

Excellent customer service! My experience was nothing but positive.

Great efficient service. 10/10 would recommend. Elaine rocks.

Come for the space stay for the staff, they're really actually great

Major theft and management who seems to care less. My unit was broken in to via lock picking or master/duplicate key and over $10,000 worth of items stolen including a motorcycle. The manager acted as if I should simply file insurance claim if I had their insurance. If not, nothing they could do. I filed a police report who don’t have time to review video, and the manager could care less about reviewing or finding anyone leaving with a motorcycle. A neighbor told me their unit there was also broken into with theft at this location, along with another renter I spoke to when I was moving out.

Not only is this location well kept and easy to access- it’s better than other locations because Mona rocks! She’s super helpful and always in a good mood.

Manger: Tanya Relief Manager: Laura

Mona is the Queen and always takes good care of us. She is the star of this facility and makes sure it’s run clean, smoothly, and with great customer service. Every time we have *ever* needed help, by phone or in person, she has always been there for us without hesitation. The facility is well controlled in terms of air quality and pest control, and is always fairly clean and maintained. Highly recommend this location and it’s very conveniently located to most places near downtown or west of Denver.

I had a stressful day moving but when I got to the facility Mona was amazing! She made the move a lot easier.

My storage unit was broken into and they seemed like they didnt care with attitude.

Keep changing price on me, I think they're worse than the cable TV providers

This place is awesome, very clean and safe. Mona the manager is the best!! Thank you Mona.

I had such a great experience with this Public Storage. Mona was not only incredibly understanding, but she also helped me with my online account! Would definitely recommend this public storage location.

I’ve been storing here for 10 years. The location is awesome! Clean, secure, dry and controlled. I haven’t had any issues. But the secret weapon at this location is Mona... she’s profoundly AMAZING! I live 1000 miles away and she has always ensured that my valuables are safe, protected and monitored. It’s like having a close friend who works for the facility, personally keeping an eye on my possessions - as I’m sure that most tenants would agree. She goes above and beyond and she has truly been a blessing to me. She’s simply the best!

Fast and easy sign up. Mona was awesome and very courteous. Definitely recommend this place..

Mona is amazing. I love her. I will always go to that location for my storage no matter where I am. This is my second time there. The employees there always give me a sense of piece of mind.

Mona helped me get settled into my unit. She is super nice and professional. Great customer service! Thanks Mona

Very friendly staff and very cooperative

Very clean location, super nice staff, very helpful manger on site. I highly recommend this location to everyone.

Very friendly helpful clean units i will recommend this storage

This location is clean and well maintained. You can load/unload behind a fence that is secured with a keypad. Just met Mona today and she was very helpful and thorough. It's centrally located which makes it easy to access. It's only drawback, is that you have to go all the way around the storage facility passed the exit to actually find the enter.

I arrived at the end of the day and felt bad for procrastinating. Elaine was not at all "put out" by my tardiness, instead so professional, thanking me for my business, and ABOVE ALL, making me enjoy the entire process!! At the end of the day, I left in a much better mood than when arriving and wishing that I had started my day with Elaine.☺😊🙂 Elaine was helpful, knowledgeable, and FUN!! I am thankful to have had such a great experience. I will most definitely refer anyone needing storage to Public Storage!! Fingers crossed, you have several people just like Elaine.

Checked in to my unit today. I was able to change the check-in day up a week to today very easily online. When I got there, Derek helped me check in and see the unit. The phone was ringing a lot (Friday at 3 pm) and he handled the chaos very gracefully with tact and charm. Customer service seems to be top notch, despite being spread a little thin. The space overall can be overwhelming if you haven’t seen a massive storage complex before. But the layout is well marked with familiar street signs in each section. Dollies seem to be regularly available for customers for free.

Amazing customer service, clean facility, easy access, super secure. Plus Mona is amazing! Highly recommend!

Very good customer service and very clean and very nice people great promotions

So I dont mind the price or the location. I have been using this place for a bit now and all the ladies that work here are so nice and awesome!

Mona was amazing! She was friendly and knowledgeable and helped me the entire process. I would recommend this location to anyone. Thank you, Miss Mona!!

Mona has been excellent since my time here at public storage. She is one of the reasons my experience with public storage has been resourceful. Thank you Public Storage for everything. Shea Factory

Mona was awesome!!! Made my moving experience so easy and she took such great care of me! Would recommend to everyone

I had lots of questions about the space available and Mona was very professional and very sweet. I feel you need more people like her in your company. When I move in a few weeks I will definitely go back to mona for assistance

Came in to see units available and the property manager Mona was very helpful. I had a some questions and let me just say her customer service was great! I will be coming here to store my things

Mona is excellent! Wonderful customer service.

Mona was a great help. She got me set up quickly and everything went smoothly. Thanks for everything!

get the efff off google search for 24 hour access

Mona

First of all. I want to thank mona for the awesome customer service. Location of the facility is great. The space and price is great.

I love the customer service I get every time I come to Public Storage Ms Mona is very professional and kind I recommend Public Storage very highly!!!!

They got a lot of hoodlum looking RV people living around there

Best customer service ever!!!

Fast and super friendly! Best customer service have had in a long time.

It's a great storage place. Convenient, clean, staff are very friendly.

Mona was very nice and friendly, awesome service.

Just got my storage unit yesterday, and Mona helped me. She was the sweetest and so accommodating to me and made sure all my questions were answered. Best experience at a storage unit. (Kelly Puff)

Mona, is super nice. She made getting a storage unit very easy. Very good prices!

I came to pay my storage & since I'm still new with storages, Mona was a HUGE help to me. She had so much knowledge about things that no other storage really has. Not to mention, the store looks FANTASTIC! If I could give 20 stars I would! I HIGHLY recommend Mona to help with all your questions & needs!

The staff has been very helpful. The facility is always clean.

That dude Tanner that helped me is the man. Love good salespeople. Thanks!

Great experience, will definitely recommend this location to friends and family needing storage. Thanks so much!

Mona was super helpful and really accommodated my storage needs! This location is convenient and affordable! So glad I came across it, and great customer service!

Mona, the property manager, is amazing! Always happy, cheery and helpful whenever you need it. She takes great lengths to make that property look amazing and takes our security and safety to heart as well.

Very clean facility ask some questions and got the answers I was looking for Mona and Erica are two very nice and sweet ladies

Mona and Erica helped my sister move in and they were very helpful

Mona is such a pleasure to deal with. The place is always clean and they have plenty of pushcarts to use every time I’m there. Paying your bill is a seamless process and Mona is always around if you have questions.

I had a seamless and easy experience renting here - the staff, Mona and Erica were so helpful and considerate. I would definitely rent here again!

Erica was a help finding what I needed at a discounted price... She's not only competent but she is very down to earth and has an upbeat attitude Came back to check on my things, Erica and Mona are the best!!

Very affordable and great customer service!! I looked at a lot of other storage units in the area, I found this to be the best one. I called on multiple occasions with questions. Mona and Erica were very patient and kind. They took their time explaining everything to me! Will recommend to everyone.

Very clean facility! Mona and Erica were great at helping me get my move stored! I would give them 10 stars!!!

Thank you both Erica and Mona, you were very helpful

Erica and mona were very helpful . I had a great experience

Erica and Ramona made my experience with public storage amazing!....Nothing but great help really out going and excellent customer server. I couldn’t be more pleased with my visit, they were very knowledgeable about everything and had me in an out. Definitely recommended and will be a returning customer:

Love this location erica and mona have great customer service will always come here for a storage

This was my first time getting a storage unit, Erica & Mona made me feel welcomed. These two ladies have excellent customer service skills & just really nice to be around. Answered every question I had without getting irritated. Everything was a breeze & I really appreciated that. I will definitely recommend family & friends to come to this location because of the way Erica & Mona treated me. Nowadays, it's hard to have employees like them & I'm glad that you have them. Thank you ladies, I appreciate you.

I am here at this location and Erica and Mona has been great with helping me today very professional and attentive ask for them when you come very satisfied

Mona and Erica we're great to work with and helped me with everything I needed it was a great experience

Best storage place every. Love the ladies who work there. Mona and Erica best works!

Erica and Mona are the best to work with they make my storage runs a better day always.

Excellent experience. Hunter at store number 25952 stayed late to set me up and it was VERY appreciated. Setup was quick, the unit is adequate, access is easy and convenient. Highly recommend.

Great clean faculity mona and eeica are two amazing ladies that are always cleaning this place up love there friendliness

Mona was extremely polite and professional

Great experience Mona and Star are very nice and kind. Very good at there job if I could I would give them 10 stars

Starr and Mona were very helpful

Starr and Mona were excellent. The customer service we received were second to none. I will definitely be using this location

Starr and Mona are the best. Great ladies to work with. Friendly environment love this place. Definitely will use this storage. Very clean!!!!

Moved into Denver from out of state, and after checking 3 other storage facilities I came across this one. Mona and Erica made me feel welcome immediately! Nice clean units and great security, but best of all, the super ladies that run the place. Thank you ladies!

Such a great facility very clean and Mona and Erica are super friendly and give excellent customer service! Highly recommended!!

Thanks to Mona and Erica for being so nice and great at there job

Very friendly staff helping in what ever they can BIG 5 STARS

I’ve rented 3 different units and the staff always work with me to find the best available at the best price. The location is so clean and well lit that I feel very safe when I go there by myself. Thanks to Mona and her crew for the friendly service.

Mona was super friendly and check in process was easy and fast. The facility is clean and in easy to access location.

Just got a storage unit with public storage. Everyone here is super nice and friendly. They helped me find the right size storage unit I needed.

Mona and Erica are awesome! Facility very clean and the customer service is above the rest!!! Highly recommended!!

Mona made my day! She helped me get into a 5x10 unit that I can afford. I love the mother and daughter team at this Public Storage location. The facility is always clean, there's plenty of parking, and they have a lot of flat carts you can use for free. Plus, they are always so friendly and helpful.

Mona (property manager) was very friendly, helpful, knowledgeable and very accommodating of my particular situation. All-round wonderful experience. Highly recommended.

Such a great mother and daughter team....excellent service

Came in to get quotes for storage facilities, Mona and Erica were very helpful and the facility smelled so clean when I first walked in! Definitely will recommend this facility!

Great,easy, and accommodating place. The staff is friendly and very helpful

Great service there are the best are very helpful

Mona and Erica were a great help!

Thanks so much to mom and daughter team Mona and Eeica are the best very friendly and always have smiles on her face ..great clean facility thanks girls

Mona and Erica are an excellent mother/daughter team. They are energetic and knowledgeable about their property. I do and will continue to rent from them. Thanks for the smiles

Mona has been awesome very friendly. And helps the customers she not just there to take your money thanks Mona your awsome

Easiest storage experience I’ve ever had! Mona and Erica are so helpful. The unit is really clean and well lit - feels very safe. Check in and vacate were super fast and there are lots of carts to use. Also lots of room to park a moving truck.

Erica and Mona are friendly and very helpful! Registration and move-in were super easy, and it was no problem to switch to a different unit last minute -- they just took care of it for me. Overall, a very pleasant experience!

I don't often write reviews but I feel after renting a unit at Public Storage I must. Mona and Erica were beyond Awesome. Helped us in every way from showing us a couple of units to explaining every detail of the agreement, price etc. Moving is no fun but this mom and daughter team were excellent. Every time we go back there we never just wave...we stop in and chat. Thanks for putting some fun into our move girls.

Extra points to Erica for the great service and salespersonship in my search for storage. She was top-notch and should be commended for her hard work.

Came to check out some prices and Erica and Mona were so helpful. I would recommend this place to anybody who’s shopping around for storage units. Great prices and deals. They have great customer service. Five ⭐️!

This is my new favorite location. mona and Erica are super cool and friendly and helpful and I can't wait to come back :)

Storage

I take an elderly man to see his artworks in storage every two weeks. He has autism (Asperger’s) and dementia. The folks at this Public Storage are so supportive in letting him show some his art to them, and with the bathroom. Yesterday, he fainted twice, so Mona and Erica helped me place him in a chair in the back office, and Mona held his hand while I was talking to 911. It turns out  he needs a pacemaker. Again, I would like to thank, Mona and Erica, for all of their support. I did not expect that anyone would do this. Neat.

Great customer experience, staff Mona and Erica are very professional and respectful!! Very pleased with service ... would recommend!!!

Mona is one of the best people to help you with any kind a needy you need she’s always there for you if you need anything

Mona (property manager) was absolutely wonderful - helpful, attentive and very conscientious. I would recommend any one to this facility.

Staff is very friendly and efficient. Facility is very clean. Will definitely recommend and will use again in the future if needed.

mona and Ericka were amazing with answering all my questions and had great customer service

Mona is an awesome person she is so great at her job you need more employees like her

Erica and Mona were very helpful, and found us a smaller unit very close to the larger one we were stepping down from. Every interaction with the staff here has been a pleasant experience.

Mona ROCKS! SAFE, SECURE & CLEAN! Just DO NOT be at the facility past 9pm!

Very friendly and great with customer service and it very very clean here also. They need 1000 stars.

The manager Mona was incredibly helpful, and made leasing the best unit at the lowest price easy. This facility is clean and organized, and very secure.

I’ve had a great experience coming to public storage thank you

Mona and Vonda are amazing and they made my experience there a great one. I will recommend this location to friends and family. Thanks you guys so much. 👍👍

This was such a wonderful experience! Mona was great to work with. She showed me my unit, took care of the rental, and set us up quickly and efficiently. This place is super safe, clean, and secure. Highly recommended!!!

Mona was a great help best service I've ever had at any storage place will recommend everyone to her

Mona is amazing. This is a trusted storage facility. There are motion detectors and it will call the police if anybody is inside after hours.

Crystal and Mona were both super friendly and very helpful! All the details and policies were outlined clearly. I would definitely recommend this location to others.

Mona is an absolutely wonderful person. So helpful saved me a bundle of money and facilitated my move in a way that saved me a day. When I told my brother she was helping me again his exact words were “she’s an angel” because he remembers her from the last time we were both here.

Natalie and Mona helped me with all of my needs today. They’re were efficient, competent and friendly. I wasn’t sure if I’d be able to get a new unit but they guided me through the process and gave me a great deal. Such helpful women and am so grateful for them!

Mona was very helpful and knowledgeable. Very friendly and efficient. Clean units and centrally located.

We got a smalI unit at this location and Mona was very nice and helpful throughout the process. I thought it would be a big hassle but she made it quick and easy. The place is secure and I'm happy about it all.

Thanks for really helping me with my storage. The lady that helped me out was awesome thanks Mona

Safe, secure storage facility, but hard to get to (minus one start for that). Staff were helpful and supplied us with a furniture dolly when they saw us struggling to move a mattress. Easy, clearly marked area to load items into vehicle. If it were nearer my house, I'd store things there.

Mona was a great help to me today and I appreciate her time and effort in fixing my issue. Thanks Mona!

I have been incredibly satisfied with this facility and there professionalism in making sure my needs were met for the best price possible. The on-site representative Mona, was very knowledgeable and professional as well as being just a all-around good person. I would recommend this public storage location to anyone

Do you accept deliveries on behalf of your customer?

Wow. Apparently there was quite a misunderstanding when I moved in one month ago. First was that it was a monthly billing cycle, due on the first. The second, that when I asked for them to waive the move in fee, I was told that the only fees they can waive is a late fee (one time). Apparently neither was accurate. They billed me mid-month, I found this out two days later, at which time I made a payment in full and the manager told me that the late fee would be waived. Now I get a call from someone else there that they did not waive the late fee and have locked me out of my unit. Seriously? I paid on time and was courteous and polite, but when I attempted to discuss this with the woman on the phone she just hung up on me! Avoid this location like the plague! I have rented from a dozen public storage facilities over the last decade and have never had such an awful experience with them. Very disappointed

A clean and safe place to store

The staff was absolutely great and so helpful!!! Would definitely use this storage facility again.

After a day full of headaches, Kellen & Mona made it a smooth process. Thanks for keeping it simple

This public storage has the best team / crew members, Kellan is a great representative for public storage! He is very very HELPFUL and attentive along with Tanya! And they are always in good moods. If anyone has any questions I would highly recommend asking for these two. The building also is always kept up with and smells good all the time. They also have climate control. Tanya helped us by calling around other places to get us the cheapest unit. We rather have paid the difference because they delivered us THE BEST CUSTOMER SERVICE! They are great people who love doing their jobs!

Tanya and Mona are very helpful, them to always take the time and effort to help find good spaces. I appreciate they service and kindness.

Special shout out to Kellan. I’d want this guy working for my business. These guys are amazing. They delivered the highest quality of customer service. Not only were they super thorough about the entire process but they were in happy moods and very pleasant.

Great staff.... Tanya & Mona so helpful... went out of there way to help me from out of state. Great facility!

I've dealt with Tanya for years regarding my storage needs. Along with her associates Kristen and Kellan, they are a first rate team! I hope you realize how much of an asset they are to your business.

Very accommodating with last minute rental-helped us to get a new unit, while moments away from closing for the day-very much appreciate their efforts on our behalf-we highly recommend this location and the staff

Tanya was awesome! Great customer service!

Great service! Tanya was very helpful. Thanks!

Fantastic customer service from Tanya and Chris. Tanya told us everything we needed to know and showed us the different sizes and was extremely helpful as we were choosing a storage facility. Her service was the reason we chose Public Storage. And Chris was excellent in getting us set up and showing us how the place worked. Would have given five stars except for the surprise insurance - wasn't mentioned at all in earlier discussions or anywhere upfront on the website. Still, my guess is that is Public Storage policy and has little to do with the individual staff.

Made my day better

Monas a sweetheart! Office girls were great!

Kristin was super cheerful and really kind to walk us through.

The staff here is very friendly and knowledgeable! Great experience!

Mrz Tanya a wonderful person great customer service skill very helpful and so polite . very Happy person lovely to deal with

Mediocre at best. They run out of push carts making it difficult to load and unload your stuff. They try to oversell you when you first sign up. If you get a good rate online they raise it quickly.

Reasonable price. Easy access with large trucks. Never very crowded so you can always find a flat cart. I wish it was 24 hours access. You need a code to access the elevators so your stuff is secure.

I recently had to switch storage companies do to downsizing and cost, Tanya helped me find the most affordable size and best fit for my needs. She was efficient and patient when I felt stressed, she reassured me that was getting the most for my money with their company. Thank you Tanya I am so happy I switched!

Marlena was superb!! Great service!

Great staff at this location

Tanya is awsome

Believe a guy name Tim helped my brother and I get our unit set up he was really cool man 5 stars

I love those guys they take care of me all the time great team

Tanya is great! Very helpful!

Tanya was the best 😉

Dana is a skilled professional. I know she works at numerous locations around town, but if you're lucky enough to set up a new unit with her, I'm sure you'll have no other choice than to rate Public Storage with a smashing 5 stars. Super impressed. The experience was smooth and almost fun. Thanks Dana!

Love this fast in easy

Very helpful

Their late fee is $49.00. I suggest they just use a gun.

Service was great. People were friendly. I highly recommend.

Service was ok and the building was nice, bad location and they love to tac on the charges if you book online expect it to be at least double what you thought you were paying I think I let them know what I thought of corporate Liars

Had a great experience, Thanks so much Tanya you were so helpful we were so glad to have done business with you it was fun and exciting!!!

Tonya is awesome love them

Great place with great deals! I talked with Tanya, Kristen, and Jacob, They all went out of their way to help me! They are fast, efficient, and offer great customer service. Would highly recommend!!!

Tanya and Kristin are wonderful! Great customer service and very nice facility!

Good company, not their best location. This location is uniquely confusing to get to. The building was purchased by Public Storage in ~2015 and management turned over. The security is acceptable, closer to the minimum rather than what feels safe. If this is your only close storage space, use it, if you have other higher quality options, I would go that route until the current management fixes some security bugs / doors.

Tanya was awesome and very helpful, ill come back for sure.next time I need a storage

Great service!

Good customer service, friendly, clean units, very good security. Tonya helful and friendly, good parking, easy access, recommend...company...to others...

Nicole was extremely helpful and helped me understand my agreement. She also saved me some money by getting me a locker that was better sizes for what I needed.

Easy to work with

Tanya and her team have been excellent! They always greet me with a smile, know the property, and provide great service for my many storage needs. I highly recommend this PS to anyone...best in the Denver area!

Laura is the best. We are sad to see her go. Tanya has always been very professional and outgoing in helping me with all of my storage needs. I have never experienced customer service so amazing. Thank you so much for all you do!!! Makayla was extremely helpful and knowledgeable as well!!! Billie has helped me twice and she is very good at her good. All these girls rock!!!!

These ladies are the best. Needed a storage unit quickly to get my stuff into. They were beyond accommodating and so helpful! Definitely recommend

Amazing staff!

Because they were kind and had clean units

Good price, and very nice inside

Great people great communication

Laura and Tanya are both very kind and helpful. I never doubted that my belongings were safe and well kept in this secure, climate controlled facility.

Great storage facility, very clean, Tanya was very helpful. Would highly recommend this location for all your storage needs.

Super helpful! Very easy check-in process!

Laura and Tanya are F****** awesome because they provide great service and they are very neat and clean!! Thank you!!!

Lauren and Tanya are extremely proffesional and insanely helpful. Very clean and easy to monuver.

Tanya and Laura were amazing and easy to work with.

Met with Laura today. What a star! She was so helpful and knew all the answers to questions we didn't even know to ask. Very impressive!

Laura's an outstanding employee very helpful took care of my problem lickety split.

Laura was awesome! Great customer service.

Laura is fantastic! she took time to safisfy my needs and I am content.

Lairs rocks. Yay!

Public storage was a great solution to my storage needs. They helped me coordinate a move with my movers and even prorated my last month (which I didn't even know was a possibility). Tonya was really helpful and knowledgeable and Laura helped me figure out my move out! Thanks guys!

Was a relatively painless process. I showed up a few days before I signed the paperwork to look over the units, everything looked clean and squared away. Grace, the manager, was very helpful and answered all my questions. She also seem genuinely interested in her tenants- all of them. Property can be tricky to get to the first time. Leave 3-minutes earlier and you'll be fine. Do you research on insurance before hand so you can ask the right questions. [UPDATE] 7/31/2016 Changed my rating from 5-stars to 2-stars. I have had multiple issues with this facility. Break in's have occurred and the property is not what it used to be without Grace.

Laura and Tanya are the best!!! Came in with a friend in a bad situation, they helped me with getting into the unit and were extremely helpful. I don't live close but if I ever need a storage unit I would drive out here for the employees!!

Tanya and Laura are wonderful! They were very friendly and helpful, if you ever need storage come to this place they will help with whatever you need! Customer service still exists!😃😉

They was very very nice and helpful

Thanks for everything. Thumbs up

Tanya is wonderful

Tanya at public storage has been so very helpful, and her customer service with all my storage needs was outstanding. Her public storage location exceeded all of my expectations. I would recommend anyone with looking to store thier property come to public storage of South Denver just off I-25 and Santa Fe.

Totally radical place Laura is the best

Massive, clean, and safe facility that is all indoor with a friendly staff. Billie was the rep who helped me get the unit I needed to fill my needs and she was very kind and helpful with any questions I had.

The ladies were great

Billie is the best. She is so helpful

They will not fix broken windows or lighting for long periods

Leona was treated well. Good location

Laura was great! Helped me get settled with no problem and this facility is very convenient.

The Employees were very helpful and very knowledgable

Tonya and Laura have been super helpful and easy to work with.

Alex was awesome!

Laura and Tanya were so helpful. I lost my keys and desperately needed to get into my unit. Although it normally takes at least 48 hours to

Fast and reliable help today. Thanks. Great staff w Laura up front. She was very friendly and knowledgeable and easy to talk to. Hard worker. Thanks for your help.

Beware... they have had issues with theft and are unprofessional. Take your stuff elsewhere

Super friendly and helpful staff! Nancy Tanya Laura were a treat to chat with this morning!!!

Nancy was incredibly helpful.....thank you

I worked with Laura to check into my unit. She was very helpful and made great suggestions on the packing materials I needed as well as which unit I should choose. I will suggest this location to anyone who needs a storage unit.

Tanya was super helpful, thanks for the great service. Laura was great too

Rachael was amazing ,she was patient & professional,thanks a bunch,look forward to doing business!!!!!

The staff was friendly!

Friendly folks (Laura and Rachel). Clean space.

Laura and Rachel are great!

Laura and Rachel were so helpful with my questions!! Thanks ladies!!

Laura is super awesome!

Lauren and Tanya were both AWESOME! Made my moving experience a lot easier!

Laura and Rachel were gr8! Super helpful and friendly. And nothing was stolen!!

Laura, rachael, and Tanya are the best they are so helpful and kind. I have been a customer for years and everyone has been so great.

One of thee best storage Laura and Tanya are great !!

The ladies here have been a huge help. The location is convenient, always clean, and in good working order. Thanks.

The women with blue eyes was really nice and exhibited exemplary customer service.

Rachael was super helpful. She found me more storage space at a different PS location for better price :)

Stuff was easy to get to and kept safe. Win.

Rachel and Tanya were great! Wonderful experience.

Lauren is awesome and excellent employee! Thanks for your help!

GREAT Place! Sam is a huge help!

Rachael was great and Tanya and Sydney have been as well. This facility has had some issues in the past but the staff is very helpful, informative and reassuring. Hopefully management gives the staff the tools they need to be successful.

Rachael was very helpful. Wasn't a customer yet, came in and had a clean unit within minutes. Super fast and convenient.

Rachael and Laura were great! They were very helpful and got us into our space quickly. Definately the best facility in the area!

Beware of Un professional practice. I planned a move for a month ahead of time. First issue Google had address as east center. Biggest issue: After I arrived ready to unload they tell you YOU HAVE TO A CERTAIN TYPE OF LOCK. Of course they can sell you a $22.00 lock. I asked why was I not told of this before I show up. She said we always do it this way. Some song and dance about it BEING A BETTER LOCK. I ask is this not a secure facility? Makes one wonder. Then I notice at least half of the units don't have THIS SPECIAL MORE SECURE LOCK. Why? I refused to be con into spending money on a unneccssary lock. I asked if this was a corporate requirement she said no. I may be old but I know a snow job when I see one. Prior to this scam, I get a call from them asking me if I can come 3 hours later then my scheduled arrival time. Hey Public Storage! When people are moving they ,are usually on a tight schedule. Then I change my whole day, and get there and no one is there. I would NEVER RECOMMEND this place.

Rachel was superior customer service rep! She made this easy , and she's a keeper! Thank you Rachel

Tanya and Laura were very helpful getting me into the right sized storage unit. I appreciated how kind and outgoing they were. They actually cared about finding a unit that was right for me thank you so much!

With her dashing blue eyes and next level excellent customer service she, tanya, exhibited perfect reason why public storage is the best option for any storage

the staff was extremely helpful, expecially tanya, laura and sydney. They made the move quick and easy.

Tanya and Sydney are the best I have ever worked with!! They BOTH are extremely knowledgeable, friendly, and super easy and fun to work with! Tanya and Sydney have such great and welcoming personalities and the best customer service I have ever recieved!! They made my storage experience one worth telling to everyone! Thank you Tanya and Sydney!!!!!!!

Rachael was super helpful and very friendly. Great info, great customer service. Super clean. Glad we chose this location.

If I could give 0 stars I would. I feel the manager is in on the theft.

Fabulous space; Sydney is terrific...friendly, courteous and very helpful. Strongly recommend.

Great service, Sam was a real help! Lot of construction by the location but overall has very nice facilities.

Tashia was very helpful and great too work with. Great storage facility.

Superb check in, Grace was so helpful and it was quick. 5 x 5 was super clean. It was a painless experience during a very business time of the year. Great location for University of Denver students like my daughter. Close to DU campus and not expensive.

Grace has been very helpful with everything! Best storage center around!

Grace is the best! She is beyond helpful and knowledgeable and even helps make sure deliveries are brought to our storage unit by various carriers. The location is convenient as well.

Horrible service!!! went to move things in the storage on first day and got a lot of attitude from staff that was there because i wasnt aware that i couldnt have an item in the lobby while unloading my truck. Got threatened "on first day" to be evicted because of it... very unprofessional staff... Grace was very rude and would not recommend this site!

Best Customer Service!!! Grace & Kay consistently knock it out of the park! We have rented storage from PS in NYC, NoVA, and CO at 5 facilities, so far (TOO much stuff…). This is by far the BEST experience to date, due mostly to Grace & Kay's FRIENDLY and TRULY HELPFUL assistance. (We forgot to set up monthly autopay. Grace just called to remind us of our first payment, so we could avoid a late fee. WHO does this?! ) Reserved 2 units (10x20, 10x15) long-distance from VA. A Denver relative signed the initial paperwork which had to be completely redone to transfer the units over to us after we arrived. Grace got us units on the same floor, just 10 doors away from each other! VERY convenient for quick stops and moving items between units. Pros: Did I mention the EXCELLENT customer service?! Nine carts! MORE than twice the number I'm used to. ROOF COVERED access for 3 parking spaces. Additional overhead lightbulb for one unit on a timer switch. Improved visibility! :-) Cons: Road construction nearby can mess up GPS instructions. Grace and Kay warned us and recommended using Home Depot next door for directions -- 500 S Santa Fe Drive, Denver, CO 80223. Worked great. Only one unit has an additional overhead lightbulb. I'm used to having none, so one is still better than none. :o}

worst and most rudest unprofessional employees

Needed a storage unit last minute. The phone customer service agents made the process very easy. Grace and Mindy explained all the details at the location very clearly and were extremely friendly and professional. Great rate as well!

Very clean and professional storage space. Grace, the property manager, was wonderful and accommodating. The location is tricky to find, so plan accordingly. The process is relatively painless.

Grace & Crosby are super helpful. What a great facility to keep our household items while we are away.

Grace (the owner) was very welcoming and professional. She provides great customer service and a sturdy handshake that I trust to store my belongings at her convenient & clean facility.

great location and easy access. Just right behind the home depot. The management here is also top notch. they were happy to answer all of my questions and explained everything to me in detail.

Grace and her staff are very friendly helpful and outgoing in their service. They are knowledgable and proactive in customer service making the rental and move in experience positive. I highly recommend them as people you will enjoy and benefit from greatly!

I highly recommend this Public Storage facility to anyone. I do not rent here But I moved a tenant in to her space she rented. Very clean Lobby and bathroom smelled fresh. I have been to many Public Storage facilities this one is the BEST. The manager Grace was very caring and concerned about her customers needs made the move very pleasant 5 STARS.

Grace and Cory are very kind and helpful. Got me signed up in 15 minutes. The facility is cleaner than the public storage on Blake street or Evans. They have 2 elevators and the loading area has plenty of parking so no waiting on others!

Nothing but smiles and kindness from Grace and Crosby from the second I walked in the door. They were so helpful and answered all of my questions without hesitation. My girlfriend called to initiate the process and Crosby was nothing but helpful to her as well. They thoroughly explained the fees and contract and I left feeling 100% confident. I would strongly suggest doing business with this public storage!

Grace, the property manager, was very pleasant and helpful in arranging my move into the facility. The building is clean and I had a feeling my possessions would be safe. The roads around the area are under construction, but I sense in time they will be easier to navigate.

Crosby and grace are great! awesome!

Great facility great staff!!!

Great!

Amazing experiance. the facility is very clean and secure and the staff is friendly and accommodating. Grace and Crosby both were very helpful and fun to talk to. the location is easily accessible despite surrounding construction. close to the highway.

Very helpful. Well prepared. Site was clean and easy to navigate. Great experience!

It was awesome! Crosby was very helpful and entertaining. Facility was nice and well kept.