Great customer service love this place it’s very friendly
I've been here since 2020 I didn't have good service before until Cory became manager here, I had a bad situation where my keys were stolen and no one wanted to help until Cory sat me down and went over what i needed to do to fix this. This was very stressful and I thank her for showing how much she cares.
Just rented a unit and had a couple issues and Gidget was awesome and fixed the issue quickly. Highly recommended
I've had a great experience here the staff very knowledgeable and great respect for peaple and there customers
Cory is really nice and helpful and knows what she is doing. Always no matter what is going. She does her rounds and I have noticed no homeless hang out at the corner like they did when Tom is was here. I hope she stays she knows what she is doing
Thomas was great! Will miss him. Always kept the facilities clean and on point, friendly, and he kept the pesky homeless away. Now they are taking over at the corner of the property and the back where fires are burning, homeless shooting up on front and sides. No longer feels safe, starting to see trash around the property. We left and went somewhere else.
Cindy was very helpful and made my experience very pleasant
Great prices and great customer service
responsive, helpful and available. Locker was clean and exactly what I asked for.
Clean facilities. Sketchy neighborhood. There are a lot of homeless people and questionable tenants. Some areas of fence look as tho they have been climbed over. Looking for a new location.
i am renting 12'x40 for my business very competitive price i hope they keep the price as is for now at least , also the manager in this location on top of everything
always there if i need him, thank you Thomas
Thomas the manager was extremely helpful, he is a nice, genuine guy who always looks out for the customers recommend renting there
This facility is the best by far! Clean property and great prices. Thomas makes sure things go smoothly with no issues! I highly recommend this location for easy access and stress free storage!
When in yesterday talked with Cindy she is awesome very polite very knowledgeable showed me around told me all the prices and we and talk for a few minutes very nice young lady going to check on a few others to see which area see what I like the best very clean around thank you Cindy for the great service yesterday.
I called looking for a unit and they had great customer service, they were very helpful and quick in the process. Very clean units and reasonable rates. Most recommended Public Storage in the Springs!!
The storage unit is the same exact one I had, but now it's $30 more just because it's "public storage" now instead of "self security storage." It's nothing like the other public storages, and there's bugs all in my stuff because the door doesn't fully close even when its locked, and they still manage to get in. The pot holes also need to be filled in. I just don't know why I'm paying $97 for a 5×5 storage unit...
Had a great experience with the Rick he was very helpful and pleasant
Great staff, they are working really hard! Nice, clean units, good prices. 👍
When they got bought out by Public Storage, I had to pay an increase a month before I got notice on top of them changing my payment from the 24th to the 1st. They are also no longer 24 access. I wouldn't recommend using this company for your storage needs.
The only reasons why I didn’t give 5 stars is because of no notice that they switched over to a public storage, and no more 24 hour access. But we did get notice when the new rates would start which is a good thing. I understand things happen for a reason, besides Thomas the manager is awesome, he is more than accommodating and has always been helpful and understanding.
THIS PROPERTY WITHOUT NOTICE HAS SOLD TO PUBLIC STORAGE ACROSS THE STREET. TENANTS CHECK THE EMAIL YOU USED TO GET YOUR UNIT. YOULL BE GETTING SOME EMAIL FROM PUBLIC STORAGE TO SIGN ANOTHER LEASE GO OVER FEES AND THE PROPERTY IS NOT 24 HRS AGAIN ZERO NOTICE TO THE TENDENTS 6AM TO 9PM IS GATE ACCESS HOURS.
Too bad there isn't a zero stars the management here sucks. Comes and complains at 6:30pm about him living here ect and how we're loitering. And threatening to call the cops.
Management completely unprofessional.
Super straightforward and helpful! No hidden fees, no weird surprises. The owner really went the extra mile, he even gave me a discount on my last month's rent, because I didn't plan on renting the whole month, and only needed the space for a couple days of that billing cycle. That's basically unheard of! They keep a clean and secure facility, and I've never had any issues with the location. 5 stars, would recommend.
Clean and reasonable prices. The manager explained exactly what I was getting.
Convenient location. Great manager!
The manager Thomas was awesome...he transfered me to a bigger storage unit and hooked it up. They are friendly and amazingly helpful. So convenient and have awesome deals!
On-site manager is rude and disrespectful I will never use security self storage ever again! i’ve never been harassed so much in my life at a storage facility
They broke into my storage unit and took my life away. They had hours to go through every bag and box I had. They had a big enough truck to liad a queen size sleigh bed, double Chester drawers, single drawer, side night stand, cast iron stove etc! This was last week and found out 3 other people had been broken into within the last two weeks. They took everything I have worked so hard for. No management on site at night for days. I'm still trying to clean up the mess they left.
Joanie, was helpful and professional. She got me what I needed in no time, it was straightforward and she has a caring heart, so doing the paperwork was really fun- having a casual conversation, which was really needed ! Thanks Joanie !
It is just a storage facility...one thing I did not care for is I had to carry my property to my storage. There was no carts or anything to assist with moving your property into storage locker. I have to admit that the employee said that carts were supposed to be delivered on last Saturday. I have been there twice, no cart each time.
Joanie is the best!! Thank you for your fantastic service!!!
The only person I dealt with at this location, "Joanie" was so rude, condescending, and unprofessional. If you're going to rent through these guys, pick another location!
clean, clean, organized, couldn’t ask for a better experience. helped me with insurance plan and walked me through the entire process and had no questions afterwards. the fact of 24/7 service and julia’s hospitality, I don’t know why you even have any competitors!! thank you for making this stressful move just a little bit easier for me. THANK YOU
The manger lives at the facility.
Joan is very professional and nice! The facility is very nice looking and the grounds are well-kept.