The Public Storage on Austin Bluffs is a great facility. The property manager Tiffany and her back up Kali are incredibly helpful and maintain the premises well everything is kept neat and the ground is free of dirt and other debris. I would recommend this facility for anyone needing a storage unit in the area.
Tiffany is so kind and helpful. Place is spotless
This place is really lovely looking. It's very clean, very well maintained. Cindy was the most helpful! Great personality and really went the extra mile to find us the best unit for our needs! Thanks again, Cindy, it was seriously a great experience.
Met with a young lady named TC about possibly renting a unit. Very helpful and great person that knew how to help me find everything I was looking for.
Jonathan is one of the most friendly person I ever ran into while at public storage. Excellent customer service skills
I would like to say thank you to the manager I met & spoke with. TC had a smile on her face from the get-go!! She was very polite, informative and extremely helpful. She was able to gather some information to help me decide what size space I potentially would need to rent. She even took the time to allow me to view the space to be sure. I did ask her if there were any other public storage locations further south, closer to Fort Carson. She was very helpful with that as well. I ended up renting from a public storage closer to base, but I am glad I had the pleasure to meet and speak with TC. You can tell she not only takes pride in her work but also her co-workers. She let me know which managers I may meet down south and you can hear how much she appreciates & respects them.
Good friendly staff clean affordable storage. Tight driveways though I was able to operate a 20' Uhaul truck with limited problems.
Teri continues to provide excellent customer service! She is professional and friendly
Terri was great! Helped me figure out how to open the storage unit! Nice units as well.
10/10 service. Teri was extremely helpful getting me into a unit in the short time frame I had, made me feel welcomed and understood! Couldn’t be happier with the whole process, thank you again!
I couldn't be happier with the service and facility at this storage unit. Teri, goes above and beyond to ensure everything is top-notch. The units are clean, secure, and easily accessible. Teri's friendly demeanor and willingness to accommodate our needs made the whole process seamless. Highly recommend!
Teri is the absolute best manager to work with! She is so knowledgeable and helpful.
Teri was fantastic, quick and professional
Terri is great she's super helpful and to the point. Thank you for the great service.
Quick helpful service, very friendly manager!!
Teri, is sooooo wonderful and very helpful. Best place ever!!!
Clean facility, easy in, easy out, I've been happy with my 'stay'!
Great manage so glad I chose this property! Thank you terri!
Awesome location. Clean. Safe and the manager Teri is a customer service rock star.
Teri takes the win because she’s amazing
We've had a great experience here & most of it has been due to Terri, the grounds attendant/manager. So helpful, kind & informative. She keeps a close eye on things & the location is always clean & tidy. Others we considered prior to choosing this location were not where I wanted our belongings kept. Highly recommend!
Great customer service and affordable rates. Great experience.
Had a climate controlled unit and loved it. Good price clean facilities and nice employees
Just got moved-in this week and Terry made the whole process as smooth as can be. Her helpful guidance made selecting a unit a breeze! This facility stays clean and cared for, and the layout is easy to navigate with a trailer.
Teri is so kind and helpful. A true gem. Happy to continue doing business with her.
Teri was very pleasant to work with and got me into a unit quickly and effectively!!
Teri was so pleasant to deal with. Swift and fast with getting me a unit.
Amazing customer service from Teri
Teri is the best manager that has ever been a storage manager ever anywhere!!!
Teri is an amazing manager and extremely helpful.
This property recently transitioned to new owners, and i just wanted to say customer service is still top teir, si glad Teri is still the manager. Happt to continue business with her.
Teri gave excellent customer service. Very quick and efficient
Teri is a rock star!!! Give her a raise!!!
Very satisfied with this location! Our unit was easy to rent, in excellent condition and clean. The property manager, Terry, was amazing! She was so helpful and considerate. The entire property was well maintained and secure. There was enough room to pull a trailer up to our unit which was very beneficial as this has not been our experience at other storage unit sites. I felt that the price was fair in comparison to other storage unit rental sites in the area. Would recommend this location!
The manager was very helpful and professional. I recommend doing your storage business here.
Teri is so wonderful to work with she is very knowledgeable on all things storage!! She is an asset to you company.
Very professional, friendly staff, great location.
Terry is awesome!!
Terry is the greatest. She’s professional, considerate, and patient. She has made this transition smooth for us when any other place might have kicked us out. We have had storage over there for three years and she’s always kind and helps problem solve any issue. I sure hope y’all are paying her what she’s worth. She puts up with difficult people every time I go in there. Mona C.
Teri is the absolute best!! So thankful for her time and kindness!!
I have used storage facilities for almost 20 years all over the world ,literally.
And i have to say that my experience with this facility has been thee most enjoyable,easy ,,stressless experience.
Very user friendly always clean honestly one of the most clean facilities I’ve ever used .
The manager I believe terry was extremely knowledgeable and helpful she was a joy to work with and in this day that is hard to find in business. .
I would highly recommended this store.
Public Storage did a takeover and they have HORRIBLE customer service and communication. They handle everything online and electronically and they force you to take insurance. They also changed from 24 hour access to 9 hour a day access and offered ZERO compensation. I can't wait to get my stuff out of there!
I rated them when I first started using their services and now that I'm no longer needing a unit I wanted to update my review! Teri is absolutely amazing! They worked with me the entire time I was pregnant and helped me keep my unit when I was in tough spots. I 10000% recommend storing here, staff is lovely, units are clean and kept at a great temperature. I am so sad I no longer need my unit because of how amazing Teri was!
Very nice storage space. The environment is clean, so far it seems safe. I love that there is on-site assistance. Prices are average.
Used this facility while I was away for 6 months. The GM, Teri Pender, was incredibly responsive and pleasant to work with. I got to spend a day at the unit as movers packed my things and witnessed her actively roaming the campus checking over each unit regularly. I’d absolutely recommend this location if you need a place to store your belongings.
I'm changing my review. The manager asks for you to leave a review while you're standing in the office. I won't share my story. But it's definitely not a 5 star business.
Fantastic service, Teri was so helpful and quick with setting everything up.
Standard storage place, but when I had some friends come help me unload storage for a move they were harassed and questioned by an employee and then followed around by that same employee in a golf cart and told they wouldn’t be able to fit all of their cars when it was completely empty.
She then asked everyone to give her a five star review here. Five stars is for good customer service, maybe don’t harass the people coming into your business, regardless of who they are.
easy to get everything in and out, and management was very kind throughout our whole process
Easy, safe, secure storage location. Plenty of space for moving in and out.
Nice people, a bit overpriced for a small unit. Costly to move stuff again. Hopefully won't need shortly.
Easy process, clean facility, nice to deal with.
Terri was extremely helpful, this was my first time getting a storage unit and I was dreading it. Terri made it an easy and quick process!
Thank you!
Very friendly and professional. Has a lot of knowledge and works with you for the right size.
Super easy quick starting process, did it overnight. Got an awesome package when i got my unit, to help me move. It’s really affordable and always accessible. Definitely a good choice if you need some extra storage.
Great staff, cheap rates, online reservation and 24 hr access really all you can want in a storage place!
This is a really nice facility. Getting a unit was very easy. Teri was the one who helped me out, and she helped me rent a storage unit in less than 15 minutes.
Super fast and very friendly. Best storage center I've been to so far.
Teri was amazing and very helpful getting my storage unit set up.
Teri made checking in a pleasure. She was very knowledgeable and super friendly.
I will definately use them again!
Exceptional Service and Unmatched Convenience
From the moment I decided to choose this storage center, I knew I was in for a superior experience. With a myriad of storage options on the market, finding one that offers drive-up units is a rarity, but finding one that also offers 24/7 access is a real gem!
The ease of accessing my unit has been unparalleled – the 24/7 availability has been a true game-changer. No matter the time or the day, my belongings are always just a drive away, offering me the flexibility I need in my busy life.
The units are not only spacious and immaculately clean but also secure. It's clear that the safety and satisfaction of customers is a top priority here, evidenced by their robust security system and exceptional customer service.
The staff are incredibly friendly and responsive, always ready to assist or answer any questions. From my initial enquiry to moving in my stuff, everything was a breeze! I also appreciate the transparency in pricing - there were no hidden charges, and everything was explained in detail upfront.
In summary, this storage center delivers above and beyond in terms of convenience, accessibility, cleanliness, security, and customer service. It's not just a storage unit, it's peace of mind, knowing your possessions are safe and always within reach. I wholeheartedly recommend this place for anyone in need of reliable storage solutions.
amazing customer service very friendly and helpful
Friendly staff, and it is very safe. I would recommend!
Only place I rent from in Colorado Springs! You cannot go wrong.
Friendly office staff and nice units
Ms. Teri is an absolute blessing. Moving is stressful and with her help my stress was much lower. She definitely made moving easy!
Clean nice people very helpful
Nothing but helpful people and safe storage!
Teri was very helpful and gave great coustomer server will be returning
Great Customer Service!!!!
This company genuinely cares, and Teri is so kind! She stayed after hours to help me rent a new storage unit even though we had never met!
Been storing here for a few years now. Great communication and never a hassle.
I love the cleanliness, I'm always greeted with a wave and a smile, the Manager Terri always goes above and beyond to make sure my husband and I are taken care of. We've rented through other storages before but this is by far the best storage place we've had.
Nothing but great experiences at this location. Highly recommended if you need a storage.
Worst experience ever! I am shocked by what had happened to me! I have one more day until the end of the month, something personal came up to where I cannot afford this storage anymore. Teri told me I couldn't cancel and I was getting charged at midnight tonight (2-27-23)! She canceled my gate code KNOWING I was inside the gate. I was stuck in there for 3 HOURS! She wouldn't answer the phone, I called more than 5 times with 3 voicemails! She was rude and condescending. She did not want to help me in anyway. She claimed I HAD to stay longer. I wouldn't be able to afford it so I would've lost everything. So since she locked me IN the gate I felt obligated to gather as much as I could in my small car and leave a lot of my daughters items! I'm traumatized!
Terry was an amazing front desk I called to see what all we needed to do to get a unit and she was just so helpful! Great conversation will definitely enjoy our stay with this unit!! She was just so helpful nice to still have nice people who want to help!!
Terry was an amazing front desk I called to see what all we needed to do to get a unit and she was just so helpful! Great conversation will definitely enjoy our stay with this unit!!
The manager Teri is wonderfully helpful. Will definitely do be doing business here again
Very friendly and very helpful
Great customer service and clean!!!
The manager is very professional, helpful, and always calls when I am late.
Teri is the best! She is always working hard to give me the best service. She helps me out with everything I have ever needed from your company! So friendly and pleasant to talk to! She is definitely a keeper!! She should be made Employee of the month.....every month!
I have been there for years and rent one of the large units. Plenty of room - secure - easy to access and managed quite well. 4 years back, My EX tried to have someone break into my unit but it was stopped and management made sure the police were contacted. If prices would never go up I would give 6 STARS LOL
Management is so nice and the units are clean and secure.
I definitely recommend renting a unit here, the 24hr access is awesome, my belongings have always been safe and Teri is amazing. Thank you
Very kind and helpful super friendly
Great customer service. Teri was very helpful and knowledgeable regarding boxes and packing supplies I needed for my cross country move. Will definitely recommend to all my friends.
Such a wonderful environment teri is the most sweet understand lady you could find! Recommend this storage to anyone looking for good units great prices and easy to get into!
Out of everyone I have worked beside Teri was the absolute best. She makes sure you understand everything and motivates you to be better. She is one of the most understanding people I have ever met. If you need a storage for your belongings and want someone you can trust go to Teri.
Great customer service. I needed a place to store things because my moving company was not able to pick things up for 3 weeks. I was very impressed with Security Self Storage. They were clean, had security cameras and reasonably priced. I would use them again.
This is the best storage facility I have rented from. Teri, the Manager, is always helpful and attentive with the service she provides!
The manager Teri is extremely helpful and not only answered all my questions but also makes an effort to get to know the people in her office. The office is well stocked and the facility is really clean.
I enjoyed my time renting from Teri she is very helpful and I would definitely rent here again. thanks.
Wonderful management and incredibly helpful from getting the rental unit to ending the rental. I loved the customer service and how well kept the units are.
One of the best storage facilities I’ve used in two decades. Staff is outstanding!
Amazing experience, I was able to come in and get a unit efficiently and with no hassle.
Had small storage unit after my parents passed away to give me time to go thru stuff. Friendly staff..always. had no issues or concerns.would utilize this facility again if needed.
Very nice and professional staff.
Great customer service Teri
Terry was fantastic, very helpful and friendly!
I love this place been here 2 years and they are just perfect
Wonderful service and stuff. Really great job on the storage-ing.
I just got a storage unit here and it was a really great experience. Teri was really helpful and patient with me. It was also my very first time getting a storage unit and Teri made it so much better! The cost was great and the location is close to UCCS which is perfect for me. I definitely recommend this storage place!
Great location and services! Thanks!
Amazing place to store your things. The new management is wonderful I recommend.
I was in desperate need of a storage and quickly at that. I went and seen Mrs. Teri at Security Self-Storage at the Austin Bluffs location and she made my bad situation turn into a hilarious and smooth experience. She not only is great at her job, but she definitely could sense my frustration and she took it upon herself to find a way to male me smile. I can tell after just a few moments with her that this was definitely the place that I could safely and securely keep mine and my family's belongings without worrying about whether or not I could trust the facility and the employees there. If I were able to, I most definitely would give this place and Teri both 10 stars! 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟
Amazing communication,friendly and professional.
Very well kept facility! Staff is very helpful and friendly! And the price was VERY competitive to other places in town. I would highly recomend them and am glad to give them my business!
Just got a unit here It was super affordable and the gal running the place made everything exceptionally smooth and effortless. She answered all my questions and was extremely helpful. Grade A Customer Service. Will Recommend Security Storage to everyone especially this Location. Thank You!!!
Teri was amazing with helping us get set up
Really great service and loved how sweet Teri was. :) Definitely recommend this storage for anyone who’s looking.
Arrived at the Security self storage and was pleased with the cleanliness of the property. The staff in the office was very knowledgeable, friendly and offered great peace off mind. I definitely would recommend storing your items here if you are in need of a secure storage facility.
Very friendly honest people clean and organized punctual and professional and very reasonable pricing.
Wonderful place to store your stuff in. The people is very friendly and you would never have any issues.
Bad customer service. On site employee complain about my vehicle being parked in the handicap space even though I have a Packard. Was very rude to both me and my husband.