Public Storage Self-Storage Units at 2793 Janitell Road, Colorado Springs, CO

Definitely not EVER using them again. They change the rates without any notification whatsoever and then tell you they are not obligated to tell you. People on a budget would be better off not going here. Seems like dishonest business tactics and theivery.

Great staff. Super kind and understanding. They really do go above and beyond to make their customers happy.

My only concern with this place is that the front gate has been broken for months and months. They don't seem to be making any progress on it, or plan to. This greatly impacts access. You can only drive in between 9:30am and about 5ish when they close the exit gate. I will be happy to change my rating if this issue is ever addressed. You can see by their response that they have no intentions of ever fixing that door. Keep the false advertising in mind when renting. I lowered my rating further for the very fake response. "Public Storage (Owner) 8 hours ago Hi stout, falling short of meeting your expectations is not to the standards we strive to achieve. Thank you providing this information so we can improve upon our services. Your feedback helps us improve and will be reviewed by the team here.

Brenda really done a great job !!! Nice and courteous Great job Brenda!!!

Thank you Brenda for your wonderful service and kindness!!

Brenda was wonderful! Extremely helpful and got me a great deal :)

On October 21st at 2pm my husband and I went to Public Storage to get some things out of our unit. There was an older blonde female receptionist who is so incredibly rude to us that it made me want to close our account right then and there. We needed assistance and she talked down to us the entire time. I don’t believe that this woman should be allowed to treat paying, loyal customers like that. Also, it’s been months and the front bay door to get in is still broken and now the elevator, the only means to getting to your unit, is broken. This place is falling about and seems like finances are being mismanaged.

Always clean and quiet. And never have any issues with the staff being rude or disrespectful.

Fantastic property with great management

Brenda saved me money . And I don't have to move out

Brenda gave great & friendly customer service

Ms. Brenda provided swift and exceptional service during my visit. All of questions were promptly answered and she assisted me in saving money while reserving my storage unit.

Cory was super helpful and she made the sign-up/check-in process super easy!

Brenda is awesome. She is very knowledgeable, very detailed in explaining, very friendly and professional.

Anthony was very polite and helpful. He gave me a tour that was quite detailed and was very friendly. This dude deserves a raise. Thanks Anthony!

Anthony and Brenda were excellent and helped me out so much plus saved me money!! Thank you :)

Brenda was very helpful and got me in the right size unit

Brenda and Heather provided excellent customer storage and saved me so much money.The storage units are very secure. I live in another state and don’t feel worried at all about my space.

Very convieient services! brenda was awesome get me setup!

Brenda and Anthony were very through and helpful when I was renting my storage unit. They explained everything and were courteous and patient.

👍👍👍

Brenda, save me money

Brenda was very helpful and made everything easy!!!

Brenda did a wonderful job getting us signed up quick and efficiently! She deserves a raise! She's amazing!!!

Brenda, Marla, and Robin were so helpful in getting me what I needed. Great customer service, and really pleasant to work with.

Excellent Knowledge, Brenda and Marla . Great price !

I have been there since April of 2023. My husband passed a few months ago and we needed to store his belongings. A friend of mine usually goes with me because I can’t move things. There has been 3 incidents where an older woman who i assume is the manager or supervisor and for some reason she picks on us every time we go there. Two times where I witnessed it. I feel that it has been racially motivated only because of how she talks to us. She screamed for us to move our car accidentally we were over the lines and instead of asking she demanded and yelled over and over. Today she approached us as we were about to load the elevator telling me we couldn’t put our motorcycle in because we aren’t on the 1st floor. And I wasn’t aware because initially we were just told er had to empty the gas tank and that’s all. That part I understand. How ever she proceeded to accuse us of parking the bike recently somewhere prohibited even though we had just gotten it back bc it was stolen. I’m beyond disgusted at how rude she was. All she had to do was talk to us and let us know respectfully. And because of this I will be taking my business elsewhere

Shannon helped me switch storage units the same day. She was very helpful and professional

Brenda and Robin were great getting me a new unit at a great price!

Brenda was awesome, very knowledgeable, friendly and fast!!

Cory and Brenda were soo kind and excellent in helping me find the unit I needed. Very clean and great facility too!

Storage unit we rented was clean and ready for use. The staff was friendly and very helpful.

The drive in concept is nice but the lady at the desk is so grumpy... weird atmosphere and vague and snippy answers to our questions made for an awkward encounter.

Brenda was very helpful explaining the reservation policy and going over the details for my unit. Very personable and willing to answer all of my questions with patience.

Grate experience very kind and informative. Cory was grate will definitely recommend!!!

Great service and friendly managers!

Brenda and Matt were so helpful! We showed up to get a visual on the storage facility and ask about availability. Brenda took time to show us an available unit and recommended reserving online to get a better price. Sure enough, the price was $35/mo lower and she was able to match our reservation with the storage unit we toured. We feel like our belongings will be very safe here and that the employees care about our items and our budget. We can’t wait to recommend this facility to others who are looking!

Property manager was extremely helpful.

Love this place. So clean and the staff, especially Brenda and Chris, are so friendly and helpful. I recommend them!

Brenda was extremely helpful and nice while getting the storage unit.

Brenda from the Janitell outpost gave fantastic service, answer all of my questions thoroughly, and her bubbly personality made it easy to pick public storage.

Brenda was very nice and helped me set up my unit quickly!

Excellent service by Cory and April! Thank you ladies for making our moving experience a smooth process.

Brenda and Anthony were Great!!

Brenda was so kind, we were a walk-in and she was very patient with us as we set up a reservation online to get a better deal! She also showed us around and how to get to and from our unit. The unit was also spotless and the hallways were exceptionally clean. Great place, very happy with the service!

Brenda and Anthony were very helpful and very good customer service!!

10/10 super helpful staff good clean facilities

Brenda was great. Very helpful.

Brenda was awesome

Anthony and Brenda always coming through. Great people there at the storage facility.

A great storage unit — Just wanted to give a shout-out to their employees Anthony and Brenda for helping make our move as easy as possible. If we weren’t moving out of the area, I would definitely keep this as our storage facility.

Lying thieving company. Can't get anyone to help you on customer service either. Do not rent a unit here, it's dirty, and the way they conduct business is deplorable. I made a reservation online for a 10 × 10 unit, when I got there my codes didn't work. I had to wait for a person to eat me in, then I get in and go to my unit and my unit was wide open, and dirty... Besides it being open and dirty it was also only a 10×5. I told the lady at the front and she said that's all they had. I said I will not be moving into a too small dirty unit and closed my account and left. Contacted customer service and was told I wouldn't be charged, well of course they charged me the price of a 10×10 not a 10×5 and now are refusing to give me a refund. Also their customer service is ridiculous and their people are rude and refuse to answer any questions. Overall a trash company, would not recommend. Go right up the road to extra storage and get the right size unit for a better price and have much nicer employees help you.

We were in and out thanks to April and Brenda. I came in yesterday to see a unit and again today to confirm with my significant other to reconfirm storage space. They both were quick and efficient which was good since we have to get things packed up for a move this month. Thanks again!

Anthony and Brenda helps me a lot.

Anthony and Brenda were absolutely amazing!! They are helpful and polite. It’s been a rough time and they made this so easy!! Thanks guys!!

Brenda was awesome

Very accomodating workers

Brenda and Heather were amazing! Very knowledgeable!

Brenda is awesome.

Shared my concerns with Brenda and she confirmed issues are being worked on. I haven't had an issue with staff, they have been wonderful. Just the doors not working and lack of carts.

I’ve been a customer for 6 months and my rent was increased 38%, which feels like a bait and switch. I assume they’re hoping that no one wants to go through the hassle of moving their belongings again and will just accept it. I talked to the local property management and they have been nothing but friendly and helpful. Unfortunately they are constrained to what corporate dictates. And after talking with corporate they were still not willing to honor the original price even after confirming that the original price was above market. Public Storage has lost me as a customer.

Brenda and Anthony was awesome. Brenda helped me set up app today.

Brenda did a fantastic job getting us set up with our new storage unit! Strongly recommend this place!

Clean and friendly. Good service

Brenda was GREAT

Trish and Ashley were excellent to work with!

Patricia is fantastic! Always so friendly and helpful. A Beacon of excellent customer service for all the Colorado Springs self-storage businesses. Facilities are always clean and well maintained so I never worry about unwanted pests getting into the storage facilities!

Patrica was amazing and so sweet! She made the whole experience nice and easy

Mrs. Pitricka is employee of this place and she is so polite and knows how to work closely with customers. She goes out of her way to do whatever it takes to make sure her customers are very well satisfied and happy. It is a pleasure of mine to do business with her. You need more employees with Southern hospitality like her. I hope she gets a promotion for all the hard work and for the understanding what customers need and her help Southern way.. thanks again for your help and support in this matter of business.

Rosa and Anthony were very helpful, polite and kind though our process of getting the unit and everything set up

Patricia was wonderful, she made my bad day the best in s long time. Thank you so much .

Love this storage place, the building is always super clean and Anthony the Manager is so helpful, knowledgeable and very friendly. I will recommend this location all day every day!

Great place and great staff! Anthony is awesome and one of the bosses that was working helped jump our car. Will always recommend this place!

Anthony is such a helpful friendly person.

Ashley was a fantastic employee that help this old man understand the prices and doable storage space needed for me.

Perfect indoor storage! Building has great security features and is very clean. Ashley assisted us and provided excellent customer service. She greeted us upon entering and super friendly, answering all our questions. I highly recommend this location.

Ashley was very helpful.

I love this location it is well kept and secure. Ashley was the best with helping to get me into a unit. She was fast efficient and super polite.

It was a great experience day and very helpful

Always a great experience, Anthony is extremely helpful! Clean and professional facility as well.

Temperature controlled units and easy access to all floors.. Just not sure if it is exactly what I need at this time. Staff was very friendly and I appreciate the tour.

Elevator is busted, and never any carts available.

Got set up initially by Anthony who was BEYOND amazing, he was helpful in ever aspects and understood what customer service means. Jason on the other hand does not, instead of helping customer, he'd rather transfer customers to the customer service line, and have you wait. Someone should explain to Jason what customer service means....

Reina was was amazing help and the sweetest thing ever!

Great place to store your belongings. Friendly helpful staff.

The most amazing and helpful staff ever! These people deserve all of your business!! ⭐⭐⭐⭐⭐

Amazing customer service

I have had my unit since the start of Spring and the service I have received has only gotten better. I needed to upgrade in size and Heather helped get ALLLL of my questions answered and really eased my stress. I am really happy with my choice to stay at the Janitell location! My belongings are safe and I can real feel that the staff cares. Thank you Heather!

Been using our storage units at the Janitell location for some months now and have had a great experience so far! The staff are always friendly and always helpful. Especially Anthony! Can’t complain. Would definitely recommend.

La señora que me atendió muy amable me gustó su amabilidad

I wasn't feeling good about renting this unit until I talked to the manager Anthony; he helped me understand the more important details about the rental; but he was also friendly, kind and human. Those qualities are missing in a lot of people these days. Thanks Anthony!

!Awesome customer service and plenty of room and space. The elevators (2) make it convenient and efficient moving your things in and out. The garage door adds to the peace of mind. Thanks again Rosalind for going above and beyond as well.

It's fine for stuck in elevator

The Property Manager Anthony is Fantastic! Very friendly, funny, and hard working. There was no carts left in the general area and he started running all over the facility, on his lunch break, to find me one. I really appreciated the extra mile he went. Shoutout to Anthony!

The girls in the office were awesome.

Absolutely fantastic. If I wasn’t moving so far north I’d definitely use this facility again. Anthony is a wonder to work with and is extremely kind and helpful. My stuff was safe the entire time here. The dollies they have for use are super convenient. The price was the cheapest I was able to find for the climate control storage. I’d give more stars if I could! Thank you Anthony and the team!

Tiffany the district manager was amazing helped me with an issue at the storeage place and ensured I was successfully out of their system. Thank you again I will be coming back to this place when needed!!!

Managment seemed very inexperience, uninterested, and didn't seem to have any concerns about our needs. Facility was very dirty and staff not helpful usually. Had issues paying our bill and did not receive a call back for 5 days regarding my inquiry.

I love the storage unit here it's safe it's always clean, and the manager Anthony is always very polite and knowledgeable and he's been a great help to us thank you again Anthony!

Anthony was beyond helpful and I truly appreciate it.

Brenda and Anthony were awesome very helpful flawless service

It was OK. Before it became Public Storage, the carts were ALWAYS near the elevator /office. I saw a man, assuming the manager and I asked where the carts were, he was busy with a couple, he pointed down the hall, said he didn't know and I could look down there!! I ended up going on the elevator to every floor and walking each floor to find a cart! I don't know the layout of the building, 15 minutes later, I found 3 carts in an area far from my vehicle! The Manager, Anthony would of NEVER allowed this to happen, he would have the carts ready for people or he would go find them!! That's when it was Storage 365. That's why I got storage there, it was different than all the others. Now it is owned by Public Storage, it's messy and seems unorganized. But Anthony is still the Manager, that's great! I just don't think he has a good company to support his management skills. Too bad. Now the rates have gone up, only about 3 months after Public Storage bought it!! Not sure how long I will keep my storage unit. 😏

I was in there earlier. I did not end up renting as I am just shopping around right now but thanks to how helpful Lily was, I will definitely be renting here if I end up needing too! She was so helpful. She answered all my questions and was really patient and understanding. She is the epitome of great customer service!

Very clean and well organized. My space was ready before I needed it and everything worked well. The facility manager, Anthony, was easy to work with and helpful.

Great customer service.

Brenda was AMAZING!!!!! Soooo endlessly patient and great! And she’s so informative helped me every step of the way and I really feel confident about where I am storing my items. Thank you Brenda!!!!!!! Give her a raise ASAP! :-) she’s wonderful!

Brenda and Anthony were AWESOME!!!

Great experience and even better customer service! Anthony helped make my move easy and stress-free!

Brenda and Anthony were a huge help and made the entire storage experience so painless and easy. They keep the place tidy and it just smells clean the moment you pull in. Clear direction and very helpful I highly suggest you choose this facility if you need good storage and people

To pay the high price and then be treated rudely when you go to use your unit not acceptable at all and also called for a supervisor and never received a call back. If I could give no stars I would. Terrible service. UPDATE: Management reached out and I feel like they are going to make sure the service is alot better and I will give them the opportunity to do so. So far so good

These 5 stars are for Micheal! I had a storage unit here before it was public storage. He was truly wonderful and some of the best customer service in Colorado Springs. Above and beyond in every way.

Breaks was very helpful and took care of everything

brenda was awesome

We just rented a storage unit at 365. The units are really nice and clean and Michael was very helpful in explaining everything and was so nice to speak with! Thank you! I would recommend this place!

Unloading indoors in Climate Controlled ease...out of the weather, clean wide bright hallways pass by water fountains and convenient restrooms...delightful staff in Chanel and Michael.....all while pondering over coffee ☕️ across the street just which boxes 📦 to next arrange 🤔 . My best storage experience ever👍🏼

Nice and clean and cool (AC). Great costumer service from Michael got us hooked up with the best deal for our needs.

Staff is awesome

Micheal over at Storage 365 was very helpful, kind and he satisfied all our needs. If you're looking for a storage room I really recommend you to come here, they will work with you with anything that you need.

Great prices and friendly staff, Michael answered any questions we had best customer service around.

Great and friendly staff. They go out of their way to help your needs. Michael was very helpful and friendly. Great customer service, will definitely come here again. 10 stars!

Great service and clean facility!

Friendly and fast service. Good prices too.

Very clean. Great help from the staff person.

Good

Friendly staff, very clean facility

Micheal was very friendly and professional. I would definitely recommend this place for anyone looking for a great storage facility

Modern indoor facility and helpful staff. Great location and price.

Michael made this a great experience, storage facility is super nice, I feel confident my items are safe and protected here.

Clean, new facility. Love the indoor units! Signing up for a unit was fast and easy. Chanel was awesome: friendly, helpful, and efficient. You can park in the garage, right by the elevator. They have carts to use, which hold quite a bit, making it easy to move your things from your car to your unit.