Public Storage Self-Storage Units at 121 E Old Broadmoor Rd, Colorado Springs, CO

Thank you, Marie!

IMO, This location is unsafe! There are homeless living in the units; conducting drug deals in broad daylight. This location sits directly between an assisted living center and a grocery store. The property has the only sidewalk in the neighborhood — The sidewalk only runs the one side of the street on their property. Unfortunately, they don't remove snow and ice in the winter, or weeds in the summer. There are 4 foot weeds blocking the sidewalk. Elderly/disabled residents are forced to walk or drive their rascal scooters out in the street with cars racing past them to get to the grocery store. This location has been a burden on the neighborhood since Public Storage acquired it last December. I've spoken to the manager and I've called the corporate office, and only been able to speak to representatives that don't have the authority to speak on it. They've been unable to direct me to somebody who can. At this point, the neighbors and I have resigned to submitting code violation complaints to the city to have the snow, ice, and weeds removed. The city will resolve the issue at this location.

Marie is amazing and made putting things in storage so easy! excellent excellent customer service!!!

Marie is wonderful! She is very knowledgeable.

Marie at Public Storage has always been so helpful to me and my partner! This is the best location I’ve worked with involving storage! Would recommend!!

Marie was so excellent! Her exceptional customer service, friendly demeanor, and willingness to go above and beyond made my storage experience effortless and stress-free. I highly recommend Marie for her professionalism and dedication to ensuring customer satisfaction. Thank you, Marie, for your outstanding service!

I have had many storage units and this is absolutely the best I have found. The property is very clean and Marie is amazing. I love knowing my belongings are safe. I have rented multiple units at this location and Marie is always extremely helpful. Thank you so much!

Thanks for the amazing customer service Marie!

Marie was very helpful!

Marie at Broadmoor Public Storage could NOT be more helpful and cheerful. Through multiple rentals, she has always been the best!

Love this place. The property manager has been extremely helpful with renting units and any other issues I have had. I have a total of 5 units with them. Highly recommended!

The worker was very respectful, and patient. %100 recommend keeping your stuff here!!

Billie Jean, is the best property manager I have ever met. She tries her best to meet all her clientele needs, and she tries to go above and beyond she does what she can and what she cannot. She’ll find a way I give thanks to her.!!!

Marie was amazing!!! I had a difficult move recently during a PCS and she made the experience so much better! Thank you!

Marie was very helpful with my cross country move. She was professional and knowledgeable.

Marie was really helpful and the property was really clean and secure!

Great place! Nice manager !

Recently was taken over by Public Storage. They did not notify tenants within a decent amount of time (2 weeks after taking over). Payment was setup for autopay but because PS took over the original company, payment never came out, and even though we never agreed to, nor signed a lease with PS, as well as have a letter from them that we didn't receive until the end of December (after Christmas), they are trying to say our 82.55 payment was due back in Dec. still. Even though we have a letter saying that our first payment would be moved to the 1st of Feb. they are still trying to say we owe them almost $500, late fees, etc. even though we already removed all of our items from our unit they are still sending us lien notices....um, good luck making any money off of a unit that has NOTHING in it. Not to mention, the whole reason we selected the facility we chose to begin with was for 24 hour access b/c I'm disabled so cannot be lifting things and my husband works odd hours. Public Storage took over and WITHOUT NOTICE, 24 hour access was taken away immediately. Horrible, horrible, storage company! The fine print in their contract (which we NEVER signed or gave them permission to alter our contract signed with the previous company, like they did) says not to store anything valuable (then what's the point of having a storage then?) And what their insurance actually covers, and the amount of what it doesn't cover is freaking bogus. STAY AWAY from Public Storage, this company is nothing but a corporate con artist that likes to screw their tenants over. If you really need a good Storage place in the area of Colorado Springs, then go to StorQuest in Fountain and talk to Justin. We got a unit twice as big for the same price, also climate controlled, less shady, with an actual security gate, and not wooden stick like PS, and it has 24 hour access. Plus the additional perk of customer service being available 24/7 should something happen during closed hours of the office should you need help with anything. They even have someone who is on call that could come to the property if what you need help with requires such assistance. Just stay away from Public Storage.....worst Storage company ever.

The customer service is great Angie will do everything possible to help you out and get you satisfied. Good price and security. Fully recommended.

Marie is awesome.

Very nice staff.

Rented this unit for the 24.7 gate access, which it stated online. As soon as I moved in, access times changed to 9pm. Really needing this to be 24.7, not to happy about this mix up.

I called for information and Marie was very helpful. Thank you!

I received wonderful customer service from Marie. She was well informed on the facility and answered all my questions. She is a great asset to your company.

Nice and clean easy access and most of all management is very efficient and professional. Thank you very much

Just started renting a storage space here a little over a week ago. So far it's been exactly what I expected. We dealt with Brandi while signing up and she was great. She's very friendly, personable, and knowledgeable about not just the unit but the area as well.

Read the contract. These people are predators and push you to not read what you're signing. Don't do business with them, they are already overpriced anyway, and they make themselves unbearable in the expenses after a time.

The Store Manager, Brandi, was a delight to work with. The paperwork process was uneventful. Only downside was that the paperwork seemed endless. I could have grown a beard before the initialing or signing documents was finished. But that is business. Our conversations got us both laughing - it was a cool experience from start to finish.

Our experience at Security Self Storage was absolutely wonderful! Brandi, the manager, made sure we were completely taken care of. I knew what we stored was secure. This is my best experience yet with a self storage place. And…it is so clean! Security Self Storage feels safe too. Thank you!

Kim is very friendly and helpful and the place is clean and secure!

Polite people and clean facility!

Great customer serviceI It is so nice to experience good service. When I go into the office they remember me and my name. We need more people like that working in our businesses.

that good thump star. Very nice place.. and they are easy to work with... I love it place is quite :)

Great place

Very kind person that help me 5 stars

This storage facility is well maintained and has friendly staff. Brandi was extremely knowledgeable, helpful, and answered all of my questions. This is the best storage facility I've ever used.

Friendly and knowledgeable staff!

When I have to deal with management, Brandi is top notch. The place is always clean and well maintained.

Facilities are clean and well maintained. Brandi was amazing to work with.