Public Storage Self-Storage Units at 121 E Old Broadmoor Rd, Colorado Springs, CO

Excellent storage experience! I didn't know that the unit comes with a FREE lock and key!! And I didn't know that it has an awesome light!!! I love this place! The staff is great too!

Great experience. Becky was wonderful in helping me move in. Even had a minor hiccup and she took care of it immediately!

Rent increased by 20% with no notification. CO State Dept notified. Spoke to the property manager, she stated she could not access my account, she gave me a number to call for customer service. She verified there was no notice of rent increase. Called the number, it has no option to speak to anyone or even file an issue. Came in, spoke to her in person, she repeated multiple times, “she did not know why, that’s the number they gave her”, she absolutely did not know why it didn’t work. Gave me a new number to call without ever attempting to help me solve the issue. Continuing to escalate.

Pam was awesome give her a raise.

Marie is terrific. There are other unrelated storage facilities closeby which are sketchy but this one is always very clean, well-directed, well-maintained, and safe. I am always impressed. Long term user here...the facility changed ownership a few years back but the quality has been maintained. The present manager Marie is wonderful, and now Becky. Sadly I recently found out that the average rates for 10x10 storage locally run $80-160 and this place is charging me $250 for this outdoor though I am a long time faithfully-paying user. I also had a truck and two men ready to move me in April but when my unit got hit by someone's moving truck in March my unit's door wouldn't open (after I paid for all of March due on the first and even April as they said it would be fixed but wasn't - but the owners comped me August for the April payment). When the corner outside (not on the inside as that moving truck hit damaged the inside wall which Marie saw) was fixed in midJuly and the door could finally be opened my friends had already PCSed. I am in my 70s on limited income and now have to pay to move my things out of this unit now, so trying to do it on my own mostly though I cannot lift some things. My own car was hit while parked downtown so being repaired most of August as previously scheduled through my insurance, so I was without a car for 3 weeks August due to the difficulty of getting the front bumper part, further complicating me doing this move on my own when this unit was finally open for my access again. I have found a place that will give me the first month's rent free, is climate controlled indoor with good hours and monitored & locked for only $126 for the same 10x10 space. Am going to move this month though have to pay the $250 for September after I asked if I could pay their current rental rate rather than what they charge me for September while I finish leaving, but it was denied. ADDITION: They billed me $300 for September' rent (which I paid as trying to move all by myself) ...sigh. Guess they don't want me to stay.

Melanie was so great when I showed up late to grab a unit! So glad I could stop by to store my stuff here!

Pamela is awesome!

Safe and clean. They were extremely helpful and the storage units are very secure.

Marie is awesome

Marie Is a wonderful person. She is great with all of our needs and helpful when we need it.

Thank you, Marie!

IMO, This location is unsafe! There are homeless living in the units; conducting drug deals in broad daylight. This location sits directly between an assisted living center and a grocery store. The property has the only sidewalk in the neighborhood — The sidewalk only runs the one side of the street on their property. Unfortunately, they don't remove snow and ice in the winter, or weeds in the summer. There are 4 foot weeds blocking the sidewalk. Elderly/disabled residents are forced to walk or drive their rascal scooters out in the street with cars racing past them to get to the grocery store. This location has been a burden on the neighborhood since Public Storage acquired it last December. I've spoken to the manager and I've called the corporate office, and only been able to speak to representatives that don't have the authority to speak on it. They've been unable to direct me to somebody who can. At this point, the neighbors and I have resigned to submitting code violation complaints to the city to have the snow, ice, and weeds removed. The city will resolve the issue at this location.

Marie is amazing and made putting things in storage so easy! excellent excellent customer service!!!

Marie is wonderful! She is very knowledgeable.

Marie at Public Storage has always been so helpful to me and my partner! This is the best location I’ve worked with involving storage! Would recommend!!

Marie was so excellent! Her exceptional customer service, friendly demeanor, and willingness to go above and beyond made my storage experience effortless and stress-free. I highly recommend Marie for her professionalism and dedication to ensuring customer satisfaction. Thank you, Marie, for your outstanding service!

I have had many storage units and this is absolutely the best I have found. The property is very clean and Marie is amazing. I love knowing my belongings are safe. I have rented multiple units at this location and Marie is always extremely helpful. Thank you so much!

Thanks for the amazing customer service Marie!

Marie was very helpful!

Marie at Broadmoor Public Storage could NOT be more helpful and cheerful. Through multiple rentals, she has always been the best!

Love this place. The property manager has been extremely helpful with renting units and any other issues I have had. I have a total of 5 units with them. Highly recommended!

The worker was very respectful, and patient. %100 recommend keeping your stuff here!!

Billie Jean, is the best property manager I have ever met. She tries her best to meet all her clientele needs, and she tries to go above and beyond she does what she can and what she cannot. She’ll find a way I give thanks to her.!!!

Marie was amazing!!! I had a difficult move recently during a PCS and she made the experience so much better! Thank you!

Marie was very helpful with my cross country move. She was professional and knowledgeable.

Marie was really helpful and the property was really clean and secure!

Great place! Nice manager !

Recently was taken over by Public Storage. They did not notify tenants within a decent amount of time (2 weeks after taking over). Payment was setup for autopay but because PS took over the original company, payment never came out, and even though we never agreed to, nor signed a lease with PS, as well as have a letter from them that we didn't receive until the end of December (after Christmas), they are trying to say our 82.55 payment was due back in Dec. still. Even though we have a letter saying that our first payment would be moved to the 1st of Feb. they are still trying to say we owe them almost $500, late fees, etc. even though we already removed all of our items from our unit they are still sending us lien notices....um, good luck making any money off of a unit that has NOTHING in it. Not to mention, the whole reason we selected the facility we chose to begin with was for 24 hour access b/c I'm disabled so cannot be lifting things and my husband works odd hours. Public Storage took over and WITHOUT NOTICE, 24 hour access was taken away immediately. Horrible, horrible, storage company! The fine print in their contract (which we NEVER signed or gave them permission to alter our contract signed with the previous company, like they did) says not to store anything valuable (then what's the point of having a storage then?) And what their insurance actually covers, and the amount of what it doesn't cover is freaking bogus. STAY AWAY from Public Storage, this company is nothing but a corporate con artist that likes to screw their tenants over. If you really need a good Storage place in the area of Colorado Springs, then go to StorQuest in Fountain and talk to Justin. We got a unit twice as big for the same price, also climate controlled, less shady, with an actual security gate, and not wooden stick like PS, and it has 24 hour access. Plus the additional perk of customer service being available 24/7 should something happen during closed hours of the office should you need help with anything. They even have someone who is on call that could come to the property if what you need help with requires such assistance. Just stay away from Public Storage.....worst Storage company ever.

The customer service is great Angie will do everything possible to help you out and get you satisfied. Good price and security. Fully recommended.

Marie is awesome.

Very nice staff.

Rented this unit for the 24.7 gate access, which it stated online. As soon as I moved in, access times changed to 9pm. Really needing this to be 24.7, not to happy about this mix up.

I called for information and Marie was very helpful. Thank you!

I received wonderful customer service from Marie. She was well informed on the facility and answered all my questions. She is a great asset to your company.

Nice and clean easy access and most of all management is very efficient and professional. Thank you very much

Just started renting a storage space here a little over a week ago. So far it's been exactly what I expected. We dealt with Brandi while signing up and she was great. She's very friendly, personable, and knowledgeable about not just the unit but the area as well.

Read the contract. These people are predators and push you to not read what you're signing. Don't do business with them, they are already overpriced anyway, and they make themselves unbearable in the expenses after a time.

The Store Manager, Brandi, was a delight to work with. The paperwork process was uneventful. Only downside was that the paperwork seemed endless. I could have grown a beard before the initialing or signing documents was finished. But that is business. Our conversations got us both laughing - it was a cool experience from start to finish.

Our experience at Security Self Storage was absolutely wonderful! Brandi, the manager, made sure we were completely taken care of. I knew what we stored was secure. This is my best experience yet with a self storage place. And…it is so clean! Security Self Storage feels safe too. Thank you!

Kim is very friendly and helpful and the place is clean and secure!

Polite people and clean facility!

Great customer serviceI It is so nice to experience good service. When I go into the office they remember me and my name. We need more people like that working in our businesses.

that good thump star. Very nice place.. and they are easy to work with... I love it place is quite :)

Great place

Very kind person that help me 5 stars

This storage facility is well maintained and has friendly staff. Brandi was extremely knowledgeable, helpful, and answered all of my questions. This is the best storage facility I've ever used.

Friendly and knowledgeable staff!

When I have to deal with management, Brandi is top notch. The place is always clean and well maintained.

Facilities are clean and well maintained. Brandi was amazing to work with.

Brandy the manager is top notch. We always feel the property is clean, safe, and well taken care of. Highly recommended storage facility!

I've been with this location for many years, and I have always had a pleasant experience each time I engaged with the management. Brandi in particular was especially helpful and friendly, I always enjoyed my interactions with her. She has been exceptional in her service every time. Thank you Brandi!

Enjoyed getting to know Brandi.

The facilities are clean and well maintained. Brandy is fantastic to work with. She's very responsive and professional.

The manager Brandi is super helpful and friendly. I love that it’s clean and secure.

Convenient and friendly experience.

Not only is this a good central location for many of the Springs SW communities, but Brandi is helpful, eager to do the right thing, and empathetic to our needs.

Great professional experience. Great storage.

This place is great...great customer service, very clean & safe. I highly recommend Security Self-Storage!

This self-storage is one of the best I have used. With a wonderful manager Brandi, this is a top pick in Colorado Springs.

Super helpful and friendly staff, went above and beyond to help me. The location also feels very secure compared to other self-storage places I’ve seen. Would definitely recommend.

Brandie the manager was absolutely amazing. Informative and more then hospitable. Facilities are clean and easy to use.

Great staff, great customer service, great property! We had two storage units at this location for about 3 years and had zero issues. Definitely recommend!

Great people, good prices, however in the summer months there were black widows in my unit. It is Colorado and they are native so it wasn’t a huge deal.

Brandi truly cares about my move and my satisfaction while renting storage. Thank you.

Excellent place to store your extra stuff. Brandi is an excellent manager and was attentive to all our needs. Would definitely recommend!