Public Storage Self-Storage Units at 14872 W 69th Ave, Arvada, CO

This Property Manager is a complete liar. I had a unit at this facility. I moved out Sept of 2023. The Property Manager told me he would credit the month of Sept because I had moved out on the 3rd. Well that never happened. So the unit went into deliquency and there was a lien put on the empty unit in October. So a Delinquency Manager went to the unit in October and cut the lock on the unit. Funny there was no lock on the unit, because I still have the lock. When they cut this imaginary lock and opened the door the unit was empty. Imagine that. There was no activity on my account after Sept. 3rd I tried to rent another unit this week and can't because I have a delinquent balance from Sept. I will never ever rent from this joke of a company again. They are telling me I still have to pay even though the Property Manager said he would credit Sept. because I was out of the unit on the 3rd. I'm reporting them to the BBB and whoever else I can for fraud. Amazing how this Manager only responds to positive reviews. Thar speaks volumes about this company and their shady business practices.

Opening the account online was easy, everything was ready for me the next day. The only problem I had was that the mobile app did not work when attempting to open doors and the elevator. I talked with the on-site staff and they said that the cell coverage at the facility (69th and Indiana) was really bad and was the cause of the problems with the mobile app. I switched over to use my access code and had no further problems. It would be helpful to post a sign warning about the cell problem

Had an extremely pleasant experience with the sales staff Leeland and Robin; the company tried to raise my monthly rate and they did their best to try and get a price reduction for me, and when that didn't work they were super helpful in person explaining what other options I had. They helped me to use the online system to reserve a smaller unit, and were very helpful in showing where the two units were in relation to each other for me to move my belongings down to the smaller unit with the smaller rate. Amazing customer service experience.

Hanne was very knowledgeable able polite

After a series of unfortunately timed coincidences, the public storage staff across several nearby locations really stepped up and helped me out of a sticky situation. Robin, a manager from a different location was quickly able to help diagnose and fix my issues and I'll always be grateful. It's a storage space business, so by definition you are going to be charged high prices for a service that is not difficult. However, the people working at Public Storage set it ahead of the pack by truly working to help the customers who need to use their services. If you have any issues, it's best to call after 2pm and schedule some help.

Came in and hanne was super helpful and definitely deserves a raise

Hammer was great!

Gem, Tanya, and Leeland we're a lot of fun to deal with, I was able to get my questions answered quickly and I was on my way in no time! I'm a public storage fan thank you thank you

Gem, Tanya & Leeland were very helpful. Thank you so much. Happy birthday, Gem!!!

I really appreciated working with Hanne. She was helpful and friendly.

The owner, Leeland, is a sweetheart, and the location is clean and well managed. Thank you!

The Storage Manager if you can even call him that was so incredibly rude and not helpful. I would also suggest to not rent here and save yourself the head ache as he thinks it's justifiable that they increase your storage rent to more than double what they are showing for the same exact unit online. Do yourself a favor and do not rent from this place.

Super clean and affordable. Robin is amazing!!

Hanne ,was very heplful and made the process easy

If you're a thief, please come here, these units are super easy to break into and it happens all the time! On Jan 19th, my unit and 6 others were broken into. Despite having 16 cameras watching at all times, the storage unit wasn't able to find any footage of the perpetrators. Then again a few days ago I learned of another 2 units that were broken into. I think the thieves figured out nobody can stop them. That's at least 8 units in 2 months. Yours could be next if you rent here! In addition, the managers decided to raise the rent on me a month after the break in, and refused any sort of compensation for my issues, or even just not raising the rent! Lastly, if you're one of the lucky ones to not get broken into, you won't even be able to get to your stuff. Most of the time an elevator is broken, and sometimes(like today) they're both broken! And there's no way to get to the 2nd floor without the elevator(the stairs are locked), so you're SOL. I've attached a photo of the police report, as well as the police checking out my unit.

Thanks to Hanne for all of her help!

Damien did a great job. Very smooth and easy move out.

Nice facility and reasonbly priced, but the west side elevator has been down for a while.

Mike is friendly, efficient and super helpful. He’s a joy to do business with.

Mike (GM) and his team are fantastic! The facility is super clean and well secured. The units have lights in them and there are dolly’s you can use free of charge to help you move your stuff in and out more easily. I highly recommend this place

I had the BEST and most Professional customer service from Heather today at this location. She was so patient with me & explained everything! She also stated that she was new to the company but I can tell you, their training in customer service must be great because she was very helpful, caring & extremely knowledgeable! I will definitely rent a storage from here again!! Thanks a lot, Heather for all your help 🤗

The staff is really nice, but after my unit was broken into twice and they admitted nobody did the security walk, I moved out. Even locked, the storage unit doors just have to be pushed in to gain access.

Great check-in experience. Mike was very helpful and made me feel right at home. I left a different storage place earlier today because I got a bad vibe... glad I went with my gut feeling and chose this location instead!

Mike, the property manager, was excellent: professional, friendly, and communicative with great follow-up. The facility was always clean, and I felt safe there.

Alisha at Public Storage helped me, she went above and beyond! She knows her stuff and is super helpful. Plus, the place is always clean thanks to her. Shes really cares .And not to mention she's a real cutie 🥰

Public Storage scams people they offer your first month for a dollar with your bill ends up being like 60 something dollars then after that the automatically charge you on the 2nd of the month even though you've only been there a week and a half and they will not refund you your money if you move out before then 100% scam their first month free is a scam beware

I want to give a shout out to Mike C. the manager at the Indiana St. location. I have been a tenant here for over a year. I always catch Mike at work: He is cleaning the property, checking locks or helping other customers. Thanks for your care and professionalism. Keep up the great work Mike!

Mike was very kind and helpful when we came in to rent our storage unit. He guided us around the facility and showed us how to use our security code. Couldn't ask for a better person to help us through the process!

I have two storages here, one I had to get urgently last second when the original storage I rented filled up after a move. Mike, the property manager worked with me to get the second one set up late in the day before he left in the evening. He has always been super helpful, friendly, and communicative for the duration I rented the units. When we moved out he was just as helpful in scheduling my move out. A storage unit is really nothing special, but using this storage for the short duration was a relief in an otherwise stressful moving situation and Mike was awesome the entire time! If I'm back in the area again and need storage, I will definitely come back here!

Mike was incredibly kind and thorough when showing me my unit. He was able to answer any and all questions I could have possibly had, and then some. The units are also some of the most affordable around so that’s a nice plus too! Would definitely get another storage unit here if I needed one.

Damian is the best!!

Damien was super helpful with all aspects of storage setup!

Had a great experience with Damien!! He was so helpful and kind to me and my mother. We had lots of questions & he was able to answer all of them and help us get the best experience finding our perfect storage units.

Mike got us all set up with ease!

Friendly people. Clean.

Mike the manager went above and beyond. He deserves a massive raise. To have an employee like that is rare and public storage should be thankful to have an incredible asset like Mike.

Great experience!! It was a great experience working with the manager Mike, he was thorough, went above and beyond and made sure we were taken care of!

Storage has gotten to be very expensive but this is a nice facility.

Mike is awesome. Great customer service. Showed me around, was very helpful and walked out happy with a unit I'm excited about.

Mike so kind & sweet this place is so cleaned !!the best storage I’ve rented from,lost my purse there,mike called me &kept it for me !! Thank you Mike !

Great experience. Friendly staff, and staff was very helpful when moving out.

Jesse is a 5 star employee at this location new nonetheless well experienced and exemplary with all customers! #Raise #deservingEmployee

This facility is sparkling clean. Also, I recently recently had to move units and Mike was extremely helpful, offering dollies and even a chair for me to sit in while I unpacked and re-packed.

This location has great customer service! Mike is especially friendly and helpful. He went "above and beyond" to help me with a payment issue that originated at my bank. I've been using this storage facility for three years and am very pleased with the service I get. Shout out to Mike once again for going beyond my expectations to help me out. Thanks for the chair and the offer of the moving dolly!

Transferred into a larger unit. The process was smooth and easy, thanks to Mike.

Property Mgr Mike at this location is simply the best to work with. Very helpful with everything from day one and he got us the best rate - saving me $50 per month.

Great Public storage location! It felt very safe. Mike is a tremendous property manager - very helpful with move-in and move-out. Would rent here again.