Great customer service from Jason!! Knowledgeable, friendly and patient. Thank you Jason for your help!!! Highly recommend this location. Facility is clean and there is lots of parking available Great promo too!
Good clean facility - nice staff
Alexis has given great customer service and thoroughly answered any questions/concerns I’ve had!
I highly recommend this location! Excellent storage facility! Clean and we managed. Dealing with the front office, Alexis was professional, knowledgeable, efficient and very friendly.
Alexis is a fantastic employee. Great service and very respectful.
Alexis is such a outstanding employee. Always helpful every visit. Thank you!!!
Thank you Alexis for all your help with all my questions and concerns.
This is the first time I’ve had an above average experience at a storage facility.
Again thank you GM Alexis!
Love this public storage facility. Always so clean & workers are always so helpful , especially Jason he was extremely helpful. Definitely recommend this one.
Jason is excellent. Good promo and clean.
I have been a good customer for years and I can not find any body there,please fix that ar this location
Jason is always very helpful in my space moves.
Alexis was very helpful nice and friendly , she made the process smooth and comfortable.
Jason was exceptional and had great customer service!
Thank you Angelina for the detailed information. When I’m ready to store belongings I will choose this location
Alexis is a great worker. Always accepts my payment with a smile on her face. Much appreciated
Stopped by this location. Alexis was patient on explaining the sizes available of the units. Courteous to my questions, customer service was excellent. Will recommend this location to friends and family. Thank you Alexis. Also this locations cleanliness was great. Thank you once again Alexis.
Alexis is the greatest. Superior customer service!! Thank you!!!
alicia very nice to help me out
Jason the PM is very helpful and very courteous
Angelina thank you for the help
Came into my storage unit today and handle locking and securing my unit for me by manager Jason went very smoothly and ni stress thanks Jason!!!
Arrived at Public storage ,Alexis greeted me with great customer service, and was very friendly and informative. well recommended to others
Alexis was very helpful to set up my storage unit, quick and very simple!! Thanks for all the help!
Angelina was amazing at helping us with our storage! She went above and beyond in assisting us and we are more than grateful for having a family feel at our home town of Whittier!
love the service, love the worker alexis !! such positive energy.
Alexis was so helpful into helping me find better rates and showing me the space. Very nice person and helpful!! Thank you Alexis!!
The staff particularly Alexis are extremely courteous and empathetic to the customers and very polite. Id recommend this Public Storage to anyone who asked or needed a storage unit. Thank you Publix Storage for your great work. My unit is D95.
Alexis is the best, five star's is not enough to give her!!! She needs a raise ASAP
No one ever ask the phone! That’s most exhausted one hour waiting on the phone. I went to pay the reservation and tried to move in.but no one is in the office,so I called the number on the door. I was transferred to “customer service “but literally 40mins waiting,NO one ever ask it.I hanged up and called them again and was told at most 25 min ,I should be asked and transferred me to another person again. After 30min meaningless waiting on the phone.. still nothing happened. I have to change other self storage company, got asked right way.and finish all the paperwork in 15min.
Thank you Alexis, for the helpful service and keeping the property clean and up to par
Overall great experience. Customer service given by Alexis was very helpful. Professional, kind and very courteous. Will definitely recommend this location.
Alexis is very professional, kind, nice, and very helpful shes aware of my disability and brings me the cart without me asking. Shes a great employee and im very satisfied with her work performance and her well mannered personality.
Walked in today to get information and Alicia was not only very polite but very helpful and answered every question I had. Definitely great customer service.
Alicia was very helpfull, when i came to ask for prices she wqs very nice.
Cheesy review alert! When you’re already stressed out about moving, public storage came to the rescue! Store Manager Tony took care of making sure I was getting the right storage unit and supplies I needed for my move. He went above and beyond to make sure I didn’t need to stress about getting a unit nor supplies. I couldn’t thank him enough for how smoothly he made this move for me!
Constant price increases, last one up $66
Great experience with Alexis. Very nice and helpful.
Most gracious customers service experience.
Called public storage and was assisted by Clarissa, she was able to help answer some questions that I had regarding my storage unit. She was very informative, polite, and professional. oi
Great and friendly customer service. Clarissa helped us make our move in process simple and easy. My unit as well as the property were clean and I couldn’t be more happier with this place . Thank you for your hard work !
IMPORTANT, PLEASE READ. Before you pay for a unit, you NEED to inspect it!! I'm renting a unit for $200/month and the first week I noticed the back wall is literally not connected and I can take it off and see into another person's unit. It has been over a week and no one has fixed my unit or even offered me a solution.
I have no idea why this location doesn't care in the slightest about security. If I ran a company and found out someone's unit was severely compromised, I'd have it fixed as urgently as possible. Or at least offer a temporary solution.
There are many five star reviews on here, and for good reason. The management is friendly and as long as your unit isn't broken, I'm sure you'll like it just fine. HOWEVER, if you do have an issue, just know that you are not a priority. Public Storage has no intention of fixing serious issues as soon as possible. It'll just be one excuse after the other.
Anyways, please heed my warning. I'm not saying don't do business with this location, I'm just strongly encouraging you to inspect the unit before renting it and take pictures!!
If ever customer service has the face of an Angel. I found it. Great professional and fast assessment. Investing in safety is worth my time. La Clarissa great to know training comes naturally. Thank you
It's clean which is good, BUT the hours to get into the storage are RIDICULOUS. 9:30 am till 6 pm are the gate hours, business hours, everything hours. People don't want to be waiting around for the gate to open at 9:30 am.
I don't what all these people are talking about. Service is slow and they never answer the phones. My stuff is practically being held hostage. The very cheap lock they gave me broke and they won't call someone to cut open the lock. They know very well that its their fault because they dont let you use your own lock. You have no choice but to get stuck with their CHEAP courtesy lock they give you. They wont let me cut the lock but they also dont want to help me open it.