Public Storage Self-Storage Units at 4400 McGrath St, Ventura, CA

I had a very sudden need for storage. Michael was so helpful through the whole process. From renting, getting set up and getting full access, he was available. If you call in for help, definitely ask for Michael. He saw me through everything and made sure I was all set up. I really appreciated how simple he made everything.

Michael was a very nice and professional. I would recommend public storage to friends and family

I really like this facility. The staff is always friendly, the area is very secure, they have all kinds of packing supplies to purchase if need be. Highly recommend!!!

I was helped by and talk to by an excellent worker. I think his name was mikael. He was so awesome and nice to help me out. Probably one of the best workers I’ve come across since renting my storage there. I don’t know if he’s a manager or not but if he isn’t he needs to be, he really knows what he’s doing.

I have rented three previous units at the McGrath PS. The last experience several years ago was so bad I swore never again. Recently I needed a storage unit and thought I would give them another try. Big mistake. I *reserved* the perfect size and location online and went the same day to inspect it and pay for it. Mark was nice, and helpful. I told him yes, I wanted it. But instead of going directly to the office to finish the order, he wanted to be helpful and sprayWD-40 on the rollup door for me. He then decided to show me another unit inside but I wanted the drive-up I reserved. After about 20 minutes we were finally in the office and he says the unit is gone. I say, what?! In the time he was helpfully wasting, someone had stolen my RESERVED unit out from under me paying for the unit that was supposed to be mine. PS have a lot of questionable business practices, but this was insane. I knew from experience never to pay for a unit without inspecting it. Mark called his boss and explained the situation and they SHOULD’VE rented me the unit I reserved and told the other person it was taken. Instead, they wasted MY time. I was THERE had it reserved and they refused. Shocking. PS has no integrity and they do not do the right thing. I was so shocked I left in tears. A week later, I found a unit online in the same location advertised as 9x10 drive-up. I not only reserved this one, I paid for it including the $29 "admin fee" so nobody could steal it in the meantime. Another mistake. When I went to inspect it I could tell it was not 9x10'. I measured it. It was only 7' something by almost 10'. About 10 square feet SMALLER than PS advertised and than what I paid for. I told Michael,, that it would not work and I wanted a refund including the $29 because it was false advertising and I would not have rented and paid for it had I known. They refunded the first month but refused to refund the $29. I requested to speak to the regional manager who could approve the refund and discuss falsely advertising the size of units. They use the excuse “it is an approximation.". 10 square foot smaller is not an approximation mistake. They know the exact measurements of specific units. Fast-forward again, I asked if they had a larger unit. The location was excellent and the first month was about $100 off the regular rate (yeah, until they jack it up the next month). I’m uploading images of what this Public Storage location thinks is acceptable. Every unit I was shown EXCEPT THE FIRST ONE that they refused to rent to me after I reserved it was disgusting. Dirty,smelly, 120 degrees or inside, chemical or oil stains on the floors, walls filthy, sharp dangerous screws protruding all along the wall, mud INSIDE in the corners, the bottom of roll-up door weather stripping MISSING so that rodents and other insects, water, dirt, dust etc can easily get INSIDE THE UNIT. The latch on the door was rusted and corroded. Easier to break off or into. Most of the rollup doors are old and rusty and dirty and very difficult to pull up. See photos. For the high rent they charge, the units should be in good condition and clean. The last time I rented a unit there, rats ruined my boxes and clothes and they had some kind of water sprinkler malfunction that I was never notified about and when I went to check my unit, my computer equipment was ruined with water and my furniture was wet and covered with mildew and mold. I got out as soon as I could and swore never again. That's just unacceptable. And they raised that unit rent about 60% in less than a year. That's what they do. Every couple of months now. One guy had his unit rent raised three times in 8 months. I found other storage with a 15% discount and the price is locked in for TWO years. No rent increases and it is less than the same size unit at PS. PS is greedy and bordering on a corrupt company imo. There are better options. And they do not give discounts for seniors, disabled, military or even employees. Too bad they've gone so downhill. Look elsewhere. Only positive:the employees were nice and helpful.

Mark on evening 7/12/2024 is a phenomenal customer representative and an asset to enterprise. Spent much time addressing my need &determined best unit for my disability at this time. Tammy and Jay contacted me following morning, Tammy initiated rental, same unit rental by phone. All 3 individuals have extremely strong listening skills to their customer, personable, accommodating and a privilege for customer to work with.

Mikael is awesome!

Mikael has always been a large help when I come down to the property he does a great job with a great company

Michael help us out to get a storage unit right next to my dads storage unit and I thank him for that for what he did forme. Thank you very much.

My experience today was great and michael was very helpful he answered my questions.

Mikael was very patient and helpful with my questions and storage needs. Thanks for your service!

This review is for Susie at McGrath St. property. She has been beyond helpful with any and all questions and/or concerns. She is friendly and knowledgeable and always had a smile on her face. Always makes you feel comfortable. Great customer service. 5 stars.

They still know what customer service is! Highly recommend!!!

I came in to ask about prices because I don't need a storage until next month. I was so surprised about how knowledgeable the staff was and I decided to go ahead and rent early since storage busy season is about to start. I didn't even know that was a thing. The coolest thing they have though is their app. You can open the gate with your phone!!!!

MIKAEL was such a great help with me getting a space

Went in today and had a great hassle free experience with the friendly employee in the office named Danny.

Danny went above and beyond with questions and concerns I had regarding my unit!

I had a space prior to coming here, he helped me transition and he's.normally at Oxnard but he still always assists me no matter where I am.

Kristine was awesome, She helped me set up everything pretty quick!!

Kristine was very knowledgeable and answered all my questions about my storage needs! Would highly recommend this storage facility!

Mijael keeps a spotless facility I will recommend to whoever would need a space

Very clean

The facility is great I came in today to get prices on units and Mikael the worker on site did his best to show me around will be coming back!

Stopped in to inquire renting a unit for my tools as I travel for work. I was greeted by employee Brook. His welcoming smile and professional appearance was great to see. I would recommend this facility to everyone I know.

Book has the most amazing customer service and he is down to earth patient and extremely kind and friendly. He has the best personality and he is the reason for this review and the recommendations I will be giving. Thank you Brook!

Brook helped me with my unit! He was so helpful and polite thru the whole process!

Brook was super helpful! Nice and clean property. I feel very secure here.

As always I have had the pleasure dealing with Ms. Susie and her coworker, Mr. Brook. They cared about my concern and they went out of their way to help me, making me happy and keeping me as a happy customer. Her professionalism and assistance is beyond and above. Thank you.

As always I have had the pleasure dealing with Ms. Susie and her coworker, Mr. Brook. They cared about my concern and they went out of their way to help me, making me happy and keeping me as a happy customer. Her professionalism and assistance is beyond and above. Thank you.

Susan is a very nice and kind worker. They helped me find my storage number when i was lost and new to the area.

Suzy is a really great helper with helping you choose the perfect unit super friendly and bilingual! She also has everything cleaned and organized

Super clean and very friendly service

In my recent visit I met Suzy, she was kind & helpful. I appreciate the excellent customer service she provided. Thank you Suzy!

Great service. Thanks

Great prices and positive people

Suzy at public storage made my transition super smooth. From the start with my phone call she answered all my questions. And when I met her in person, she showed me the way around. By the way the storage room I went with was super clean. First time I didn’t have to take my dustpan and broom in action. Thank you PS family Suzy you deserve a raise she handled multiple tasks before my eyes.

Suzy was the best property manager I’ve ever had Helpful pleasant 🥰🥰🥰🥰

Suzy is awesome! She is helpful, friendly, and provides service beyond the call of duty.

Suzy is the best. The storage space is clean easy to access. Great place to store your stuff.

The manager here, Suzy, goes over and beyond with excellent customer service. It was a stressful morning for us and she made the transactions easy and was very friendly and personable. We actually left another storage facility to come here because the quality of the units and service was a step above. - Thank you Suzy. You're awecome!

Suzy was amazing and help us with everything we needed & more!!!! She’s amazing !