Public Storage Self-Storage Units at 265 Mini Drive, Vallejo, CA

Staff is friendly and courteous.

WILL TRY TO SCAM/ROB YOU IF GIVEN THE CHANCE. Currently in the process of filling a grievance with the BBB for this location. On the 16 of Nov my wife went to our unit to remove the lock and take what she was able to in the rental we had at the time. The unit no longer needed was left unlocked. I was then called by the property manager Michelle or another person at the time told me on a walk through that the unit was open and needed to be secured. Seeing as how I now lived in VA and my wife was close to Los Angeles this was not going to happen. I was explicitly told they could not put a lock on my unit and I told them that was fine as I had nothing of value in the unit and did not need it to be secured. After this conversation they gave me the number of a local junk hauler they said they operated with. Fast forward to the 26th i scheduled the move out and I had the company out to empty the unit and Lo and behold there was a public storage lock. Not my lock but a lean lock placed on a fully paid and up to date unit. Which was exactly what they said they couldn’t do by law ho ho ho so I had to call the number on the lock and the nice gentlemen from the company sent me a picture of this lock and the number which took me to public storages systems! I provided the code received video and picture to confirm that the unit was empty. Fast forward to the 4th of December I’m being hit with overdue charges for a unit I moved out of on the 26th. The property manaher Michelle sighting the movers put the lock back on so we couldn’t verify it was empty. A lock that I didnt not request or approve of being put on my unit that was in good standing. But they moved me out in there system the same day. So they could in fact get the lock they were not supposed to put on in the first place. Feigning ignorance but sighting times and dates of when I called to have the lock they placed removed by corporate public storage. They are trying to rob me of Hundreds of dollars 2 weeks before Christmas! These people are criminals! Do not store your things here. I had heard nothing but shady and terrible things but it was the closest place in the shortest time. If I knew what I did now I would have drove across town to not have to deal with this scam facility. Even if corporate retracts this charge I will never use public storage again and will tell anyone willing to listen why they shouldn’t either.

I greatly appreciate the services we received from the property manager, Michelle. She was very helpful and made our rental transaction easy and speedily!

The service is good . Thank you, Michelle

Front office staff (Michelle, Christina) are all SUPER AWESOME at this Mini Drive Vallejo Public Storage location! Super friendly and helpful in person or over the phone and they also do an awesome job keeping the restroom fresh and so clean (including the recent baseboard waterproofing redo!). Place is secure, storage units and roll-up doors are all in good condition… really a nice place to rent storage units

Christina was very helpful

Christina was very helpful

Everyone here was super helpful and accommodating. Everything was explained in detail and had no hidden fees.

Michelle buen servicio

Michelle has great service. Bathroom always clean and property. Thank you Michele

Michelle White was the most efficient salesperson I have ever met at any PUBLIC STORAGE I've been too and I've been to many. She was very helpful and personable. Very detail oriented and even though it was more pricier than others, I still rented from her because I loved her customer service attitude.. thank you Michelle..

Michelle the Best! She was helpful, respectful and beautiful!

Michelle was amazing in assisting me with my storage and it was clean easy access and close to my house

Great customer service and concern for the security of the site. Michelle has continued to provide excellent support services and policy explanations. And still 4 years later the service is still excellent!!

Michelle was a great help. I am a returning customer as this place is clean and we kept. Thank you

Helping my friend. Michelle was cleaning and asked if we needed anything. Very helpful and clean property.

I have been a tenant for almost 2 years and am the happiest man ever. She needs 5 stars. She is the go to and I will recommend anyone for sure. She is really nice and helpful. Thank you Michelle

Michelle was very helpful. Thank you for nice service and being friendly

This public storage is nice and clean. The staff are friendly and very helpful especially Michelle. They helped us decide what storage unit was best for our belongings.

Michelle has great customer service. The hallways where my unit are are very clean and overall great service

We had to abruptly leave our home back in April,2024 and place half our furniture in storage and the rest in another storage. Michelle has made our situation light with keeping our furniture safe and clean. She takes pride in cleaning around the area and she handles business well. She was very helpful towards us and I appreciate some kind help like that with all the craziness we’ve been going thru. It’s nothing like knowing your belongings is save and not badly ruined with dust and black widow eggs like our 2nd storage in Antioch. Thank you Michelle for your dedicated work!

Michelle was really helpful, we needed to upgrade my storage unit and she was really fast and efficient. And upgraded that same day

Michelle is amazing great help

Best Employees, Michelle, Susie, and all others I've never caught their names..they all are professional & personal. Go above & beyond, for Our needs. I've been lost in a situation & they (especially Michelle) have continuously called me trying to resolve it . But i havent been able to reply, having a hard time with So many issues. So Thank you...Very much for being extraordinary. Sincerely A05

Arriving to the public storage I was a bit nervous but Michelle made me very comfortable. Her work is very efficient and clear. We toured the grounds and it was very clean kept and easy to get around. I appreciate the service here and the company has a new tenant to the help of Michelle and the other staff who keeps the location up

Quick and knowledgeable thanks for the help and explained the importance of using gate code in and out

Michelle is a beautiful person and keeps the property nice and clean.

I really am glad that I picked this location . The manager Michelle is awesome! She goes out of her way to help me and keep me and my stuff safe. This is like my second home. Thank you Michelle and crew.

Great service. Michelle really helped me

Michelle was super helpful

Michelle was awesome. Nice lady. Smooth transaction. Everything was easy. Susie was nice too.

Thank you Michelle, you was awesome help to me. I am so grateful for your help. ❤️

Michelle the lady who helped us is such a darling, very helpful and accommodating.

Michelle really helpful to all my questions and help get smooth process to get a storage 😊

Michelle is the best!!

Michelle was very helpful and courteous.

Michelle was very helpful and nice and amswered all of our question

Michelle was every helpful and was super nice

Michelle helped me out after I purchased a storage unit via auction and I couldn’t have asked for a better experience especially since it was my first time thank you

Came to public storage today and Michelle was very helpful

Michelle was helpful with assisting us with our lock and saved the day! Great place to rent a storage.

Thanks to Michelle for helping with great customer satisfaction.

Megan did a great job helping me access my storage unit, she was very professional and courteous!!! Thanks for excellent service!!!

Michelle Nice servic

Michelle was very helpful in assisting me into my new unit. She was great and helped us save some money. Always polite and kind I highly recommend this storage and please have Michelle help you out, she will definitely make the process smooth and easy for you.

Michelle’s awesome and helped us to save money by moving to another spot here. Love she had options for us!!

Very helpful and explain everything in detail and Michelle was very helpful

Michelle keeps this place clean and accessible! Love this storage site!

Michele did a very good job, helped me save money and didn't complain. Great customer service. I don't store here but will if I need to and thank you.

Michelle was very accommodating and very helpful to me. She is very good about the process and very professional. I highly recommend her

I was assisted by Michelle today. She was awesome. After a day of moving it was a breeze working with her. So seamless. So happy I chose public storage. Michelle should get a raise!

Excellent units, friendly staff, happy with service. Thank you Michelle.w

.muchas gracias michelle

Knowledgeable, friendly and always willing to help. Thank you Michelle and Tyler

Thank you very much Michelle for helping me with information to save money in Petaluma and have a great new rate!! And merry Christmas!!

Love the customer service it was a wonderful experience Michelle was really helpful

Michelle is amazing she always explains in details. Excellent customer service.. thanks again for your assistance.

Great service very helpful.

I want to thank Michelle for her hospitality. She is very friendly and helpful. 👍🏼 thank you Michelle for making my storage move a breeze. Much appreciated 🙏🏼

Michelle is the best. I don't know when this woman sleeps but she's always available when you need her, day or night! A safe and inexpensive place to store your belongings and great customer service! You can't go wrong! Jannie

Michelle was very helpful and let me know about different units, sizes and the place is very clean. Thank you

Very clean units, nice, helpful people who I look forward to seeing Thanks Susie and Michelle

Very helpful staff! Thanks for all your help.

Michelle was amazing and gracious enough to help me out step by step! Spaces are clean and safe.

Great customer service. Michelle was very helpful and polite!

Michelle is always very helpful and friendly

We, Jeannine Nelsen & Aran Garratt know "definitely" that Michelle and Susie are an asset to this company. They are personable. Kind hearted. Professional. AND always going above and beyond their job description. I would be proud to have them as employees of my company as you should.

I love the customer service. It's always nice to have someone who can understand your needs while being frustrated. I was clean and I happy.

After spending 30 hours on this lot in 3 days, and spending $500/month X2 years in storage fees, I got ZERO CUSTOMER SERVICE SUPPORT WHEN I WAS LOCKED IN FOR AN ENTIRE HOUR! When I called to complain, I’m then insulted in about 10 different ways by a girl who has ZERO professional training acting like she’s Queen!! An apology is still in order. NOBODY APOLOGIZES. NO CUSTOMER SERVICE is given. TENS OF THOUSANDS OF DOLLARS IN COSTS. They’ve got some nerve?? Don’t you think??

Michelle help me to get the right size for my stuff she’s so kind and patient to show me around she’s good what she does that’s why I give her excellent review

I want to say thank you for helping my family member’s move easy and smooth with the easy aisle access and clean facility. Michelle was very informative the other day and Susie helped me today with all the rest. Would recommend.

Very great services and very nice people michelle

Michelle is a very good natured and experienced person and let me know how the business worked and I am great full for her knowledge...

Michelle has been a supportive, friendly, and attentive Property Manager. I recommend the location. I had an incident that happened and Rosetta also was on point, informative, and quick action.

Been renting for about 3 years. No complaints. Had a break in (luckily no valuables taken) and they were quick on contacting us

Michelle was a great help all around !! Made it super easy for me to get my storage cleared out. I forgot my key so she got the lock taken off for me. Huge help. Thanks again Michelle 🙏🏼🙏🏼

Michelle was very helpful. She was able to get me the size I needed and to save money. Thank you very much

I appreciate the business and the workers Michelle and Wendy and Rosetta. They are very helpful Andy would recommend thank u

Great customer service and information provider

Michelle helped me quickly as i was in rush ana she was able to let me know everything i needed to know about accessing so pace and location and renting

A clean facility. Questions and needs were always addressed in a helpful manner. I had a unit here for 2.5 years. No problems with the facility or the personnel. I usually dealt with Michelle. If all the business people I deal with were as nice as she, many days would be a lot better.

Michelle very helpful and good service

Best place and good deal , Megan & Michelle was very helpful they gave us best customer service and friendly me and my mom was very happy 😊 5 Star

Susie was very helpful in helping me with my storage decision. Thank you, Susie!

I have stored things here off and on for a few years now. This place has always been clean and safe in spite of location. The staff here makes all the difference always friendly and on top of maintaining the property. One of whom named Susie goes above and beyond to make sure I always have a great experience every time i step in the office. She is always so sweet and genuinely eager to help with any question or concern I have. Its people like her that make this spot so special. I recommend this place to anyone wanting a safe friendly place to store there belongings.

Michelle and Susie were the best. Wonderful Customer Service, ALWAYS Pleasant and Polite. A Rare Combination. Thank U

Michelle very polite and helpful with information. Helped me fix and run the app for gate convenience and more. Thank you

Michelle was great Thank you!!!!

Michelle is a very professional and proficient agent! She is AWESOME! She was able to solve my issues quickly! She has a great attitude and is very nice! Thank you Michelle!

Great service from Michelle !!

Michelle called me to let me know that my unit was improperly locked. When I told her that I couldn’t get there in a timely manner, she ensured me that they will monitor my unit until I arrive. She was very friendly about it all too!

Fast friendly service

Michelle is super. Everytime i come in she helps me out. She has wonderful customer service.with app and very helpful.

Services its purpose.

Ms Rosetta is awesome!!! She helped me save $57 on late fees🤗

Michelle helped me to use ps app which opens my gate so I don't have to get out car. Convenient!!

Michelle was very helpful with what I needed and it worked out great for my move. Thank you

Michelle's customers service is amazing

Tenks Mitchell for help

Very nice very helpful when you need help with anything 😀 😊 🙂 👍 ☺️ 😄

Michelle has excellent service and was helpful with gate access and new customer

We came here today as my mom is an evacuee of the Mosquito Fire and Michelle helped us get a small unit easily and efficiently. I definitely recommend this place!

I love this places, out of my experience they always have worked with me... Any issues I've had this storage place has always called me and explained things good for me, I do Recommend this place if people want to store their valuables It's clean I give it a 5 star... Thanks Michelle For always being a great person

Michelle was very helpful with rental

The unit was very clean great customer service from Michelle I will recommend friends that need a great storage company

Thank you for helping us with the new app to access the property. Thank you Michelle

Michelle has been fantastic to work with at the Mini Dr facility. Very responsive and professional. Highly recommend this location!

Michelle made sure to call my mom when she didn’t know her storage was unlocked

michelle is amazing!

Good service and nice people

Michelle cérvico bueno

Great costumer service Michelle is a great help

Good customer serviser and spacious storage Thank Michelle

Beautiful, perfect, great customer service. Thank you Michelle!

Gracias Mishell. Por ser paciente y ayudarnos a encontrar un lugar para aguardar nuestras cosas.

Mishell thank you. We found a good place for our stuff. Also thank you for been helpful.

I had wonderful experience today while renting my unit with Rosetta. She was knowledgeable and kind. I highly recommend this property.

Old-fashioned excellent service. Michelle, the resident manager is at once informative, smart, kind, and efficient. It is rare that self-storage is a joyful event; Michelle makes it so. I am retired, but if I still had my business I would hire her away from PublicStorage in a nanosecond.

Michelle provides great service always helpful always has a smile on her face. Thank you Michelle.

Michelle was very helpful. I would recommend this storage facility because she takes care of it very well, it's very secure and I have had no issues. Thank you again

The help of the storage facility was amazing quick and amendable to get the job done when asked Michelle was amazing

Out of five stars we get six! Excellent customer service. Michelle has been very helpful. Wish they had a senior citizen discount for those on limited income. Thank you for your services.

Michelle has excellent service. Will recommend. Keep up the good work. Thank you!

Michelle was very friendly and professional! Her attitude is upbeat with a welcoming smile and made sure all of my issues were solved. I will definitely come back now.

Michelle is a great employee/staff. She helped me with how to use the app and is always helpful.

Michelle is always helpful and professional. Very appreciative of her support!

Michelle is excellent with helping me download app and how to use it. She is very aware of property and makes sure we are safe. Safety is very important. Thank you Michelle

Michelle bienvenido

My experience was great Michelle was very helpful excellent

Michelle was very helpful and assisted me with everything I needed.

Rosetta was Amazing very informative and Quick service..

Michelle, the manager of the Mini Drive Public Storage in Vallejo Ca. has helped me many times over the last couple of years saving me mostly from myself. Michelle has never once treated me with anything but respect, humor, patience and professionalism. I want to thank her for those qualities because she doesn’t exacerbate the stress I’m already under. Thank you Michelle, I appreciate what you bring to help solve issues through collaboration and experience. T. Reynolds

Walked in to pay my bill and Rosetta was so helpful and easy to communicate.

Michelle was very helpful

Michelle was great!! Easy transfer process. Very simple. Recommend

Michelle was the BOMB!! GREAT CUSTOMER SERVICE!!!

Michelle helped with setting up my gate entrance from the phone so I don’t have to get out to open the gate. If it’s raining I won’t even have to get out only to get to my unit. If you ever need a place to store your things this is a place with vacant units and ask for Michelle so she could help you if she is available.

Michelle is so helpful. This is the first place that I came across that tells you the truth when they find something and you need their help they’re there for you. Thank you Michelle

Great location, the service is very helpful. Michelle was very hopeful with moving in and vacating!

Michelle helped me with what I needed thank you so much

Great service customer service and easy transfer process from Michelle!

Love it

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