Public Storage Self-Storage Units at 300 E Larch Road, Tracy, CA

Carmen was great so very helpful, my needs for storage were met and my belongings where safe and secure, great public storage facility

Carmen, my customer service representative was about as nice and pleasant as anyone could be. Amazing finding her at a storage facility. Public Storage has their "A game" up. Excellent job Carmen and the Public Storage execs. Bravo! For real.

I purchased a unit from their website at $130 a month. At the end of the transaction, after I already paid with my card online a notification came up on my screen saying," Please go to the store & see the site manager to complete this transaction". Long story short, the site manager charged me $260 a month. Now it's been 6 months and I've paid 2 times the amount I should of been paying. When I tried to contact the regional I got NOTHING. Then I call customer service and they say that he tried to call me but I have 0 missed calls. 100% bad business and I will be reporting to the better business bureau

The staff (Carmen) is very professional, presentable, knowledgeable and outgoing. Love this place. Recommend 100%.

UPDATE*** spoke with Carmen and she stated that according to the policy( which isn’t posted anywhere not to mentioned I’ve never heard of this and have used PS for 17+ years ) “they are appointment only and even if the manager is on site if they aren’t on the clock the won’t answer the door or the phone” but I was never told to make appointment before I came. So in the end their lack of consideration, to inform customers of these policies will ultimately cost the customer Yesterday I got a VM from Melissa the manager, saying to come in to get unit info. I came down twice yesterday and both times she was not there, I left several VM. I came back today, her vehicle was there, but no one at the front desk, no one answered the phone, no one answered the door. I called, knocked and even called out on the side of building for 20 minutes and nothing. Thank God the CSR on the phone Martese was able to help and I was able to get in my unit. But overall this is still very disappointing for my time and money to be wasted but the lack of concern from the MANAGER….Do better!! This isn’t the first complaint of no one being present to help

Thank you so much to Carmen and the other staff for all the help.

Carmen has always been very helpful and has addressed my issues right away when I had some concerns her customer service is always ten I can always count on her

This storage is the best one I have used. Carmen was great. She is professional, sweet and very helpful. If/when I need another storage, I will definitely come to this one.

Carmen was really helpful and friendly we found her around property she ready and willing to help us

Excpetional service! Super friendly!

Recently, I had a unit with this place for over 4 years paying close to 300 a month after all monthly fees and insurance. A recent financial change caused us to fall a month behind so they placed a lien on my unit. Next thing you know, my unit is sold! The only notification I received of this sale was through email (in spam folder) with no dates and time. I reached out the following business day to get the time and day to avoid the sale. Instead, I learned my unit had already been sold! After all those years of paying the space and just like that my belongings were no longer mine. Never again will I consider this place nor would I recommend it to anyone. Think twice before coming to this place or your stuff will be gone the moment you experience a financial hardship.

Smells

Horrible service at this location. The lady left after she knew I was arriving in 15 minutes. I was standing outside in the heat, which was 103°. Never again. She needs a new job or better training. I went to a better storage place. #you lostagoodcustomer. With $$$$$

Average place

On June 1st 2PM to closing time there was no one in the office on Larch road in Tracy, CA and there was another person waiting that called and left and I needed to pee.

Carmen is so awesome and helpful i tell everyone if they need a storage to get one here she goes out her way to help and get to know all her customer ty

Great service! Was able to utilize for what was needed!

I am happy with this facility. The staff is great.

Thank you so much carmen

Great place to store your goodies

Super customer service