Public Storage Self-Storage Units at 875 East Arques Ave, Sunnyvale, CA

Z and Nene were so helpful! Customer service is top notch!

This is our third unit at Public Storage and feel that the service and environment provided is first rate. The climate control is very important to our needs on the dust free environment is a definite plus. People a joy to work with.

The place is nice and the staff is very helpful

I have been using this storage for years, and now I want to specifically express my gratitude to Toby Jerome, who has been always soulfully helpful. As far as I know, after getting retired, she will look for a good part time job. I do believe that, with her love of people and animals, she will be good in any work place she finds. Dear Toby I wish you to have a great health and lots of grateful clients!

Excellent! This property gets my highest marks because of off-the-charts outstanding customer service--thanks primarily to Toby, who has unfortunately (for us) retired, but she leaves a legacy of outstanding customer service--Hannah is currently doing an outstanding job. Toby imparted to the current staff the importance of knowing the property and the business inside and out and making a point of understanding and delivering on what each customer needs. Toby has always gone above and beyond to take care of people and to ensure that the property looks great--and so does the current team. It's always clean and safe, no matter what time I go. Thank you for being the best PS facility I've ever used!

Thank You Toby always Making Property Clean, Carts are Available, Bathrooms are always Clean. Going Above & Beyond Take Extra precautionary Steps Ensure Safety & Security all customers. I've Never Been Facility Well Run & maintained. Helping Customers Ensure Have Phenomenal Experience. Caring about Customers Needs. Toby is The Best Property Manager. 10 out 10 Stars 🌟

This facility has been very safe and clean. It has employed employees that are great in greeting the public as well working! I'm always greeted with a pleasant smile😊. I've dealt with a wonderful personnel by the name of (Tobi) whom has helped me over the years with any questions I may have. I've rated this storage facility with five⭐⭐⭐⭐⭐'s for these various reasons. If anyone is looking for a storage place as such, well this is definitely the place!

Why even have the carts available if you're going to lock them up so customers cannot use them during open hours??

Incredible customer service. Both Ty and Toby do everything they can to help. They really deserve props for the exceptional job they do. The facility is clean and safe. Definitely recommend this location.

Great Service!! Very welcoming and very helpful!

Don't rent here, they don't have carts and don't care.

I like the Public Storage location at 875 E Arques, Sunnyvale, because it delivers what it promises: a clean, secure place where they respect me and my goods. Toby is the manager, and she always has a smile and a strong sense of customer satisfaction.

I'm updating my review AGAIN because this Public Storage location deserves it. We have 11 units there, where we house furniture for vetted and documented refugees resettling in the area. We need safety, security, a clean environment and management that understands our mission. The Public Storage at 875 E. Arques, Sunnyvale, is led by Toby, and she is great. We used to call the location "Public Storage," but now we call it "Toby's" because she makes it special. Knowing we collect, store and distribute furniture, she connects us with clients and friends who want to donate furniture. There is often a client in distress who needs quick liquidation of the items in storage there, and often there's a match with refugee needs. We love Toby, and going to "Toby's." ------ I'm updating this review on 9/15 from 3 months ago because my views of this Public Storage facility and its leadership have only grown with experience. I started out with one unit, then added another, and I'm about to add my 6th, all in support of a charitable organization that needs space to hold furniture and housewares for refugees who have been invited in to the USA. My team uses this space to house, vet and distribute items for newly arrived refugees, and we are on the premises pretty much every day, 7 days a week. Sometimes twice a day! The manager, Toby, is very sincere, hard-working and focused on creating the most secure, clean and hospitable environment possible in the storage business. My whole team appreciates her attitude, work ethic and commitment to taking care of "our" stuff as if it were hers. Here's what I said 3 months ago, and it's even more true today: This location has the best security, most uplifting/well-lit facilities and excellent management with Toby leading the front office. I looked at many Public Storage locations and many competitors because I was looking for space for a charitable organization's goods. Toby gave me excellent advice, listened well to my needs and ultimately found a space that was perfect. My colleagues will feel comfortable going to our shared space knowing it's safe, under camera watch and with excellent security protocols. Remember to quickly get in the elevator with access to only the floor you're allowed within the number of seconds allowed. That's not a complaint; it's a compliment, because security is Job #1 at this location. Toby rocks!

It was easy axis in & out🤓 " Toby "was very friendly n informational helpful I recommend to anyone who is looking for a storage!!🤓🤓. It's very clean easy parking!!! I surely RECOMMEND !!! Hours are great !! As u see I rated 5 stars!! I know u be as HAPPY as I am🤓🤓🤓

When renting my storage from Public Storage I asked for a climate controlled until. When I looked at the unit it was early morning so it was still cool outside. But when I moved in my property it was afternoon and the third floor was very hot it was actually cooler outside then inside. So I when to the office and talked with the the acting manager Serena about the temperature on the third floor. She inform me that she would put in a work order for the climate control system but in so many words she said not to hold my breath about it being fixed. So after two weeks and temperature on the third floor being as high as 89 to 90 degrees according to the thermostat on the third floor climate control systems wall and it being so hot you couldn't work in your storage unit for very long. After two weeks I was concerned about my property being in such heat I started moving my property out. My unit was paid for the month of July 1, 2020 to July 31, 2020 and because it was paid for until the end of the month I was not going to vacate until then. But I received a notice from public storage saying that they took it upon themselves to vacate my unit when it was paid up until the end of the month. So that they could rent my unit and double dip and make more money off of my unit that was paid for. (See pictures for climate control problem and dirty filters) The insurance that they sell you is worthless because unless your property is itemized there insurance is not going to cover your property lose because you could say you had a painting worth a million dollars in your property and no way will insurance cover your property. Also I spoke with the acting manager about the two double doors on the first floor because I saw some homeless people just pull the doors open with no code what so ever and I know from public storage staff member Toby that a unit's lock was drill out and the unit owner's property was stolen. But again to the day I moved out the doors are still broken!!!!

She so nice!

Very clean and new facility.. No indication of mold or rodents.. bathrooms are now off limits to customers

Facility left unlocked and unsecure. Property manager was not responding and did not appear to be on the property. Would definitely not recommend storing anything here.