Hi my name is Helen and I just rented a unit at the public storage. Cimdy helped me she was very helpful. She made everything painless. She explained everything perfectly and she’s just all out the good employee. I very much appreciated her and I appreciate you guys I just had to move out of a different storage unit because it was at the unit or being robbed so I’m very happy to be here and now that my stuff is safe and again, I want to take Carol in for being a wonderful and as easy as possible to rent the unit that she was very good at explaining all the instructions and all the rules and regulations again thank you so much
Carole was absolutely amazing. She’s very knowledgeable, professional and kind. She provided excellent customer service and made choosing Public Storage an easy decision. Thank you, Carole.
Very happy with unit the place is clean and I felt secure there, the ladies that run the front desk were super helpful and friendly, I appreciate good customer service, seems to be rare tears days so kudos to yo
Carole was so helpful with my transfer to a larger unit. She is Awesome! Thank you Carole for making my move fast and easy!
Carole was so helpful during our cross country move from Georgia. During a stressful time, she made the transition smooth and uncomplicated. I’m also very grateful for the referral to Careful Movers, a local and terrific moving company. I would recommend public storage at Hopper lane in Santa Rosa and Wyatt at Careful Movers also in Santa Rosa Ca.
Just rented a small storage unit and Carole helped us get set up. She was terrific, and the unit and facility are very clean.
Michelle was very helpful and the property is clean. Thank you
I had a great experience renting a storage unit at Public Storage. Cindy, the representative who assisted me, was outstanding. She took the time to thoroughly explain all the details and options, and she showed me the unit with professionalism and courtesy. Cindy's friendly and knowledgeable service made the entire process smooth and stress-free. I highly recommend this location and commend Cindy for her excellent customer service.
Cindy was right there I was a bit confused as to where to locate the unit and how to get into it. She was very friendly and helpful.
Me and my fiance went to santa Rosa to public storage on hopper rd.this lady name Cindy she helps us get everything that we need and that she explain everything to us with no hussle.Good customer service to us
Carole is was so pleasant and made made my move seamless and pleasant
I will not recommend Public Storage because when the manager on that property, Carol lets people live in their storage units and covers for them when they come in and out at night. I wouldn't want to keep my property out of storage facility that the manager lets people live in there at night I'm not okay with that it's just asking for people to be robbed.
Pleasant and attentive
Always clean and safe.
This is the second location where I've needed storage and both Petaluma and Santa Rosa Hopper have worked with me , made calls to remind me of upcoming payments. Totally different from other places I have used in the past.
I trust and rely on their quality of service.
Very safe and secure place to store your things. As well as clean and great staff!
This is been the most wonderful experience I’ve had in regards to any storage company. It is the cleanest the most secure. And the clerk behind the desk Carroll what is the nicest person I’ve ever dealt with. She was the most friendliest person very helpful always kept the property clean. She always put her customers first before herself. She deserves a promotion and a raise.
Great location and facility. I was able to move to a bigger unit with ease. Super nice staff. I feel safe there and my things are stored safely.
Cindy was so help for us to get a affordable storage which works for us
Cindy (Hopper)was very helpful
Carole set me up with a Storage Unit in Santa Rosa for the next day to move my stuff into. She was very nice and very helpful. I had no idea of what to expect, so she took me through the process step-by-step. She even suggested applying online to get a small discount. I am happy with Carole's professional manner and now I'm all set to move. Hurray for Carole, Team Public Storage.
I came in to resolve an issue with my payment method. Not only was my issue handled quickly, but Carole was absolutely lovely to work with. Thank you Public Storage!
Carole is awesome and a 5 star employee. Carole has the best customer service and so easy to work with. Public storage needs more Carole in the company
Nice units, good pricing, and Cindy at the front desk was very helpful and pleasant!
Thank you to Employee Cindy, you made the overwhelming process of fixing a suitable storage without all the guessing. A breath of fresh air. I may be needing that storage soon.
Extremely helpful and nice to talk to!
Wow… signing up was so easy today thanks to Carole. She even showed us to the unit we wanted to rent!
Carole was so friendly and helpful! Thank you carole
Carole has been absolutely fantastic. Very professional and always willing to help. A huge asset to this company.
Great location, service with a smile and the app can open the gate so you don't have to get out in the rain.
I'm so thankful of Alexa sending me to Carole's way after I realized the unit I reserved (Santa Rosa Ave.), was in fact, a bit small for what I needed it for. Carole was super friendly and comprehensive about my situation, she recommended me to look on their website for any deals (@ Hopper Ave.). I saved about $100 if not more! By reserving the unit online. Truly appreciate it! Alexa and Carole have the best customer service.
Like said by many in the reviews, having a chat with Carole is the best. I hope she travels to Italy soon.
Best wishes,
JV
Carole AWESOME!! Customer service to the max!
Place is kept very clean and they have late hours that you can go into your storage. Staff there for any questions
Carole at Public Storage on Hopper is such a pleasure. I would not keep my storage unit here if it weren’t for her. She is so kind, considerate, helpful, and a great chat. She keeps this place feeling like family.
The 10x20 was 9.5 feet, which is approximate however the length is only 18ft 4in, nowhere near approximate, lost a lot of space in volume because there measurements aren't correct
Carole SAVED our day!!! We lost our keys and she suggested a locksmith and we were in our storage unit in no time with a new lock and keys.
Carole made it easy, no judgment and was kind helpful and fun.
THANK YOU CAROLE!!!!
It was great because I forgot to put my phone number down on my reservation and I didn’t have a storage unit on whole online for me and the property manager Carole gave me a storage unit for $5.00 dollars cheaper than I would have paid for the storage unit online and I will never forget it and I really appreciated it because I had 3 months to move after I lived in the same house for 33 years when my landlord passed away and his brother and wife became my new landlords and they sold the place out from under me Carole helped me and she was great she helped me when I really needed it and I thank her very much
Carol at Hopper Ave was super helpful when I need assistance with my account. Really great customer service!
Carole is the best you have thankyou
Such great service! Thanks!
OMG...Alexah......so great, very helpful, kind and courtesy. Answered all of my, what if questions....love her
Carole is one of a kind. Not only is she very charming- she is also incredibly helpful. Love having her as my storage unit manager! A++
The staff were very helpful when I downsized from a 10x15 to a 5x5 storage unit.
I am super grateful to have found this place! Carol (the main lady I always talk to) is so sweet and suuuupppper helpful! She taught me how to use the app to gain entry through the gate and is always so friendly when she calls to remind me that my rent is due! (I am a bad tenant and sometimes pay late).
The facility itself is cool too! They have elevators for the second floor units and they have flat carts you can use to lug all your stuff to your unit with. :)
Carol was excellent! Easy move
Carole has been very helpful with any inquiries I’ve had regarding my unit and has great customer service!
Great experience having rented a storage unit there for over a year. The staff, especially Carole, is very helpful and responds quickly when I've had questions or needs. The facility itself is clean and secure. I fully recommend this Public Storage branch to anyone.
We had an EXCELLENT experience with Carole and Public Storage on Hopper Ave.. I can't explain how patient and kind and helpful Carole was in our experience to find storage through a very difficult time in our lives...she is absolutely a gift to to me and our family and we found the best storage company around to help us! Thank you!!! Thank you!!!
I would've liked to have the sign-in pad accessible from the car instead of having to get out of the car to enter my entry code
Carole was amazing. She was very nice and very kind. She had great customer service and I appreciated all of her help. I've never had a storage unit before and she was very helpful and informative through the whole process.
This is my first time renting storage space since losing my 7yr partner, job & place to live. Carole on Hopper Ave was informative and kind. It may sound silly but even the smallest interactions with someone can brighten your day even in worst of times. It’s great to feel that my stuff is in good hands by people that care. Thanks Carole
Carolyn, the manager, was amazing. I recently suffered a concussion in an auto collision, and she was so kind, patient, and helpful. She even reminded me of some things I needed to purchase for my move. I would highly recommend this PS location and Carolyn. The company is very lucky to have her, and I am so grateful for her help and support!!!!
Just 4 months after renting this unit they're raising my rent more than 30%. This place is ridiculous, they have constant down times where you don't have access and they don't even inform you when you won't have access. The app is the best thing about the public storage.
I love Public Storage, and just recently rented in Santa Rosa at the 914 Hopper Avenue. Diane and Stacy have been great with assisting me, so I can get settled with my move-in needs. They are great! Thank you so much!
Clean, professional and just nice people.
Excellent customer service! This was my first storage unit and Stacey made the process so smooth. She took the time to show me everything from how to do the code to where is the best spot for my car. Glad to have had her to help set me up!
Samantha was super helpful getting me set up with my unit and even changed my unit when I discovered the door was damaged on the first one. Really great service and a clean safe facility!