Public Storage Self-Storage Units at 3491 Santa Rosa Ave, Santa Rosa, CA

Cindy was great. Everything was smooth and great deal. edit Feb 2025, 8 months later... I stand by my review of the two on-site staff I interacted with over the past 8 months. However, the management has raised the rent substantially - by 50%. First at the 6 month mark (which we dealt with) and now again at the 9 month mark. A 50% increase in that short of a time frame seems, well, unreasonable, though not "illegal". When I tried to discuss this with someone, I was referred to their corporate office where I was patronizingly informed that a) they can raise the rent whenever they want and b) theres "nothing they can do about the rent increase" which is patently false - it's not physics after all. So, this is how they treat customers who pay on time, aren't a problem, don't make a mess in the bathroom, nor hang around the space all day in lieu of a home: they jack up the rent. Nope, not illegal, but feels ... well, abusive and disrespectful and like some serious price gouging is going on. Might be better off in a mom-and-pop outfit instead: thats where I'm headed once my shoulder heals from surgery and I can get outta there to where I'm valued as a good customer vs an infinite piggy bank. Has anyone there followed up with me? Nope, case in point.

Strange almost never staffed.

The on site manager was a very professional and nice person. The unit was clean and ready for immediate use. The grounds were in very nice condition too. All in all, a very good experience.

Cindy muy amable y muy buen servicio gracias

Cindy is very friendly and helpful

I had to transfer over to a smaller space. If it wasn't for Cindy L guiding me through the whole process, I don't know what I would have done. Thank you Cindy 100 out of 10!!!

Stacey helped me to downsize my unit. She is very professional and made the whole process simple and quick. You are Awesome!!!!

I was calling around for a 10 x 10 to rent and when I called to this location Mika was very detailed and courteous. Thank you Mika. Look forward to renting a space soon.

Everything was clean and everyone seemed very on top of things Cindy was helpful but the one special thing that stood out to me was the other day it was super hot and my mother in law was overwhelmed and overheated due to the heat and one of the staff notice how fatigued and stressed my mother in law looked and I’ll never forget her name (my sister has the same name Mika ) Out of the kindness of her heart offered and insisted my mother in law excepted her bottled water it was the sweetest thing ever she really went above and beyond . Gold star for mika! Cindy gets a cookie! Thanks lady’s good job!

The facility is well maintained and the staff is super friendly and helpful - especially Cindy and Mika!

Cindy was amazing and helped me transfer to a larger unit when I realized I needed a bigger one. She helped me get set up and went above and beyond her job duty to ensure I was completely taken care of. Such incredible customer service.

Cindy helped me out today was super nice and answered all my questions.

Cindy was super sweet. She helped me and my husband get a unit and we arrived before closing time. She stayed overtime to help us set up and showed us the unit. She made it very easy to apply.

quick, easy, and nice thank you cindy!

Mika was Really Helpful and had Really Good Customer Service.

Cindy was amazing and helped answer all my questions. The costumer is why I pick public storage!

Excellent Service-very kind. Darcy and Mika were very helpful when i needed it.. both are good workers…

Mika was the employee who was helping me, she was very kind sweet and knowledgeable about her job and helping me throughout the process on getting the storage unit. Being around her she definitely left a good impression on me to give her a great review for all the help 😄

Mika was super helpful!

I appreciate when people are informative & nice. Mika did a very exceptional job with assisting me in the right direction. Thank you.

Mika she’s so fast make everything fast and very friendly explain everything very well understand thank u so much

Mika is very helpful and patient.

Been trying to get an account caught up, but running into complications, such as the computer system has been down,. etc. But I was lucky enough to have Mika helping me, and she didn’t stop. Very pleasant and personable. I wish I could give her more stars!!!!

Mika is a hardworker. Evertime I come her she is always cleaning. Mopping the halls and cleaning the big roll up doors. She is a great employee and Public storage is lucky to have her.

Mika was a wonderful Help!!! I hope she can get a raised!!

Mika was truly amazing today. She helped me understand the rate increase that was sent out January 29th and applied active 136.00 as of March to my account. We also sat calmly as the internet went on and offline but in the end she got everything done. I would give Mika 20 stars but your star system on goes to 5 stars. Today was a good day, thank you again Mika. Leroy Jackson III. Unit G49.

Great customer service! Mika is awesome!

Mika is a pro, friendly, quick and efficient. I had some issues with renting the space online, she solved it. Give her a raise!!

Cindy was a huge help. I was pricing a unit and she gave me all the information I needed. Got the unit. Thanks cindy

Cindy helped me tremendously in figuring out the process of closing out one of my storages and the time frame to consolidate so I wasn't billed unnecessarily. She was very professional, had a good knowledge base, and was very pleasant to work with. The units are well secured, easily accessible for customers, impossible for those who are not supposed to be there. I felt very safe with storing my belongings there. Because of that I would definitely feel comfortable opening another unit there in the future, especially because Cindy made doing business with Public Storage on Santa Rosa Avenue a complete pleasure. Thank you, Cindy!

Cindy is so kind and helpfull

Super awesome. Friendly and helpful. Cindy was amazing. Communication skills and very informative. Thank you

After a cpl months they raised(increased) the rental price more than 25%....just a heads-up.

Always someone on site. Very helpful. This storage place turned out to be very secure.

Alexah was amazing! So helpful and kind. I would definitely recommend this location over any other storage facility in Santa Rosa!!

Very happy with my experience with Stacey. She advised me to transfer which saved me money each month. She is always pleasant to visit with at the desk.

Un buen cervicio

Had a fantastic experience with this storage facility and with the person who ran it. The staff was incredibly understanding of my unfortunate situation and extremely helpful. Getting set up and loaded into my unit was smooth, easy and I was left without any questions due how thorough the staff was. All in all great experience and I would recommend this Public storage location to anyone needing storage in a pinch.

Clean office, great service and very helpful!

Stacy is very kind, grest customer service.

Great place for storage, Sylvia was great and helpful.

Had a good experience today with the new manager Stacey. Highly recommend.

The manager Stacey is great.

Every time we have to open our storage unit, Stacey has always been the most helpful. She is always very informative, has answers to our questions, with outstanding customer service.

The team, Diane Ferris and Sylvia used the rules and guidelines of "Public Storage" to help my friends & I solve a big problem. Patiences and integrity are part of their discipline. The property is clean and orderly with available carts to assist in the removal of the stored items. This made the moving experience easy!! It does my heart good to know that businesses like this exist across the nation. Thank you for helping us. Sincerely, Darrel C. Benoit

Darcy was amazing!! She walked me through all of my questions and took the extra time to explain policies. Definitely recommend!

DARCY is great 👍 with her job dutties, friendly and clean place . Had a great experience getting things done . Thank you

Darcy help us get a storage unit today and she was very helpful with answering my questions. Went down the ave to two location and this location has the best staff thank you

Darcy did an amazing job today making my moving experience that much easier! Customer service to it’s finest

Darcy was great. Fast and easy process.

Darcy is friendly.

MY DAY DIDN'T START THAT GREAT BUT WHEN I CAME TO PUBLIC STORAGE MS. DARCY WAS A WOMDERFUL HELP HER SERVICE WAS FLAWLESS AND SHE WELL ORGANIZED (SOMETHING I NEED) WE NEED MORE LIKE HER

Darcy was amazing and I highly recommend coming here to store your personal belongings, new security system, someone lives on the property, you can’t have more security than that! Process was easy and she explained everything to me with detail. Answered all my questions! Do it and I promise you won’t regret it! Oh and prices are fair compared to other places.

Darcy was informative & efficient. In and out in no time. Enjoyed her sense of humor.