Public Storage Self-Storage Units at 2200 E McFadden Ave, Santa Ana, CA

Casimiro Best customer service 10/10

Casimiro best customer service!!

Sweet workers, overall good experience

Sbeidy is the best!!!! So very helpful and great customer service!

They charge me for 12 day $290 on the last month.

Convenient location although very congested in rush hour. Staff is professional, helpful and pleasant. Hours are limited.

Sonia Muy buena atención gracias

Casimiro always helping me beyond with my account, he is so kind!!

Sonia gracias por tu ayuda en la app

Sonia a really great help great customer service

Sonia gave great customer 👍 Update like always Sonia help me log in on my App thank you

Sonia was very sweet and helpful. She was very courteous and caring and immediately took care of my needs. All my questions were answered , customer service at this location is excellent. I really recommend this location. It's very clean and spacious. I am very glad I came here and rented my storage unit.

Great clean location and professional staff. Sonia did great and efficient job!

Gracias Sonia i Sbeydi por su ayuda a rentarme un espacio gracias bonito servicia al cliente buen trabajo

I had a fantastic experience with this Public Storage location. My belongings were safe and secure for an extended period of time. When the time came to move out, the staff were extremely helpful in navigating the process. In particular, Sbeidy and Sonia were knowledgeable and extraordinarily kind, answering questions and helping ensure that my move out went smoothly. Because of my experience at this location, and with these two representatives most recently, I will continue to utilize Public Storage in my next location. I hope I have as great an experience there as I did in Santa Ana.

Thank you Sonia Casi Sbeidy & Jesse for the Great customer service you guys provide to every customer that walks in the office. I see you guys cleaning every day maintane the property clean and safe you guys rock! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Sonia great customer service, really helpful in the rental process was sufficient and fast.

Casi and sonia good team

Casi is the best, kind guy and helpful

Sonia fue tan amable me ayudó con mi unidad en linia I la aplicación gracias Sonia

Sonia. Very helpful and kind when setting up for storage!

Casimiro muy buen servicio

Porque dicen que están abiertos pero en la oficina no hay nadie llevo mas de 1 hora esperando y nadie llega a la oficina e incluso dentro de la oficina se ve una puerta abierta con las llaves puestas, esto es una burla a los clientes

Muy mal porque no hay nadie en la oficina y llevo más de 1 hora esperando y nada pero adentro de la oficina se ve una puerta abierta con una llave puesta ósea que si hay alguien, esto parece una burla a los clientes ya llame a a asistencia pero aún así nada si pudiera le daría menos 10 estrellas -10 pésimo

Friendly service on phone and in person. Easy and efficient access.

Sonia I Sbeydi me ayudaron con mi transferencia i mi application muchas gracias mejor servicia de estas damas .

Sbeydi was very helpful and very patient!

Sonia sbeidy son personas amable buena recomendación

Just want to say sonia was super friendly and helpful really made it super easy thanks 🙏👌

We had to move out of another storage place because our unit got broken into 3 times (Extra Space Storage off Chapman and the 57 freeway, do NOT go there). We have friends who have had units here at Public Storage for over 10 years with no issues, so we decided to check it out. It’s cheaper, safer, and they offer insurance on your unit. Sonia helped us when we came to this location off the 55 freeway and McFadden. She was super super helpful and kind and we really appreciate all her help, highly recommend coming here if you need storage!

Sonia Muchas gracias por ayudarme con mi trasferencia a otro espacio la verda yo ya me iva a ir a rentar en otro lado pero me distes muy bien servicio I aquí sigo rentando en Public storage A todos les recomiendo que venga a rentar en esta lugar los trabajadores sonia Casi Sbeydi son amables Gracias Sonia 10⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Sonia was very very helpful given the right information about the app and the rental, I recommend anybody to came to her.

Sonia & Sbeidy were very helpful today. Both had amazing customer service THANK YOU BOTH!

Sbeydi y Sonia y Jesse son muy amables y muy Buenos para ayudar y pasientes

Thank you very much Sonia for all your help you are so helpful and so professional. Thanks for the help on renting the space to my son I'm recommending anyone to rent here great customer service sbeydi n Sonia are always walking checking every unit great job girls n Casi 👍

This location is very organized and clean. Kent was fast friendly & efficient.

Gracias Sonia Y Esbeydi por ayudarme a rentar un espacio por un buen precio gracias

This was a horrible experience here at this location, someone broke into my unit, twice, but I had to call the cops because they won't do anything about it. I got blame twice for leaving my carboar when it wasn't me, but the thing is don't they have cameras,. Why don't they look at them before blame someone. That's what I told Kristina the first time and I told the same thing to this other lady, but they both walk away and I thought yeah they know they're wrong. Hope I don't have to come back here at this location never again. I used to be at the location on Red Hill and I never had any problems there. But here at this location everything seems to be wrong.

Sonia and Sbeidy went over and above any expectations to accommodate my mother and myself. We needed a 10 x 30 inside but none were available. They did, however, find us 1 10 x 20 very close to the door. This was not a 1 day ordeal. After going through the paperwork of who was due to vacate and last minute vacates they found this 1 and gave us a call. Their customer service is exceptional, they are very pleasant, patient, knowledgeable and a great representation of your company! Assets for sure! 😃

Gracias Sonia por ayudarme con la reservacion

Pues vine con sonia para rentar un storage y pues me a tendio muy bien muy amable

Sonia is a fantastic customer service manager

Gracias por su servicio 😃 sbeydi Amy Sonia buen servicio

Casi kind and helpful

Sonia & Sbeydi were great help they help me with my rental the app and gave me a promotion too . Thank you lady's great service i would recommend this facility to friends and family

Excelente customer service at the front desk. Sonia and other employees were very helpful and sweet. They sold me a rope, boxes and lock I needed :)

Sonia nos ayudó muchísimo y es una persona muy agradable y amable

Sbeidy y Sonia ofrecen un servicio excelente te ayudan en todo tu proceso para rentar un storage se las recomiendo

Sonia and jessy sbeidy Very helpful people

Sonia and Jonathan help me a lot with my move out great people and had property clean thanks

SONIA BUEN CERVICIO.

I made an online reservation and I spoke on the phone multiple times with employees to confirm the move in date. The night before I go there and it turns out that they don’t have my storage space available. Even though he said they have multiple 10x15 units and that they would not honor the online price I reserved it at. It’s a scam. They lure you with a low online price but when you get there in person they quote you something else entirely. Save yourself the hassle. The corporate care line is no help either.

sonia great helper

Sbeidy and Sonia was very helpful with renting a unit, they answered all the question that I had. Thank you!!

Casimiro was vert kind and so helpful thank you

This is my first time buying auction from public storage at 22 freeway and mcfadden and I was amazed how people are there, Sonia and casi are very good at customer service, place is Xtra clean. I know almost all storage around that area and there is no one like this. Congrats to whom ever hire those amazing guys

Good service. Sonia and Casi helped me a lot.

SONIA ME AYUDO MUCHO EN MI PAGO GRACIAS SONIA.

Nice service Sonia

Mathew was very helpful" I have to update this since Mathew made me write this review and never gave me the promotion of one month for one dollar.

Al principio te tratan bien te dan una renta media pero luego te aumentan mucho en tu bill 💸 no te ayuda mucho tener un storage aquí ya que te aumentan siempre no poco a mi me aumentaron más de $100 en este año 😓

casi miro buen servicio

Kat muy bien todo muy profesional Me ayudo en todo muy profesional

Casimiro

Que persona más despota me toco nada de amable le pregunte por los precios que carro 210 no pues wow

Kat helped me out. Made it easy and fast to get a unit

This location is awful. It smells musty the second you walk in. “Customer service” is a joke and they act like they are doing you a favor to unlock a dolly. They have no trash cans but will fine you $1,000 for leaving any trash. No prorated rent if moving out in the middle of a month.

Crear customer service, thank veronica

Very accommodating!

Marco thanks for the help and for answering all my questions.

0 Stars……., 0 stars.......Be aware!!!! Someone broke into our storage. We were not notified till days later, Kat (claims she was the manager) and staff claims they do a lock check every day, all Kat kept telling us is she was not working the day before, however our storage neighbor said they seen our lock missing Days before we were contacted about the incident!! Your items are not safe here!! Keep in mind people can climb up top and look in your storage unit to see what you have inside because of the BS chicken wire Move out as soon as possible!!! They are not helpful whatsoever!!!! *police reports have been and also suggested this could have been an inside job!!!!!!!

Great service, thank you kat for everything.

Muy buena atención señoritas,Kat y Dalia

Kat

Been here for years - the location is well maintained and I don't have any complaints. Had one issue come up and Kat was extremely helpful in getting it resolved quickly - I will continue to rent here!

Clean, staff is friendly

Buenos precios

Exelentes storage

we payed for our storage a lil late and they still tried to action our locker we wanted to get our stuff out n said we needed to buy a new lock after they broke ours worse service and they try so hard to up sale dont recommend

Thanks Kat for helping us!

Went to make a payment and had a billing issue but luckily for me Sonia was at the front desk ready to help. She was polite, helpful and quickly resolved the issue. I highly recommend this place :)

this public storage helped me out a lot today gave me a great deal on a 9x10 thanks kay for your great service

Kat was great! 100% satisfied!!

Kat is awesome!!!

Sonia was super helpful, this is first time I am leasing storage and overall experience was very good. Facility is good and I saw they were even cleaning it when visited first time.

Kat was very helpful and answered all the questions that I needed to know

Exelent

Very helpful and nice

My debit card information got Stole and I called the company put a voicemail send them email to give them my new card information for Automatic payment , nobody never call back to me customer service is very bad in this location unfortunately I did phone payment I got charged $15 extra for doing phone payment , I’m very unhappy with the situation

Great service. Kat was very helpful and explained everything very well.

Buen servicio amabilidad y buen precio. Me atendió Sonia Hundo

Public Storage has a weird reservation policy so I was not able to get the unit I reserved. Luckily Sonia and Sbeidy were able to get me a really good deal! They were more than helpful. Totally cool workers They’re professional yet funny! I’m glad I chose this location.

Sonia & Sbeidy were the best, they were able to help me out, with a storage unit REALLY REALLY Kind !

Kat was awesome friendly, communicative and very helpful and most of all very professional great customer service the process was quick and easy in and out thanks Kat.

Casi up buen servicio muy limpio bueno lo recomiendo.

Kat and Jonathon were amazing! They made the entire experience seamless.

Kathryn

I went into your office early this month to reserve a storage space. I was assisted by Christina who was very professional and helpful. She explained your policies and answered all my questions. I will be moving my things into my storage this week and I hope the service I get is just as good.

SONIA me atendio muy bien exelente trabajadora

Kathryn was super helpful showing me the unit and explaining the process, it was a lot easier than I expected. The unit was also super clean :)

Gracias Marco por tu gran servicio y por ser rápido.

Christina and Marco were so sweet they help me so much. Thanks you

My Spanish Apple store it was awesome Christina was awesome customer service five star and Marco was awesome also you know I just set it on the computer and not do anything but if you’re awesome at it you know you know thank you guys you know it was great and yes I recommend everybody public storage

A millón Star for Kat and Christina. Such amazing help. These 2 deserve a raise and a Big thank You.

Best storage experience I’ve had . The management was extremely helpful and knowledgeable.store your stuff here you won’t regret it . The locker we chose was perfect for our needs .over all my experience was great, it was clean and well kept friendly and very professional I was helped by CHRISTINA , kind and very sincere she was an amazing help to my move in to the unit she made it a none stressful move if you need a unit go here and definitely ask for Christina .

I would give this company negative stars if that was an option. Sure the people at the front desk are nice and courteous. But the company is terrible in their business practices. I went to a Public Storage facility down the road from this location. My "new" unit was so disgusting and smelly I told them I was not going to leave my belonging there. They still charged me a move in fee and first months rent. It took months of me calling and calling the regional manager to get a partial refund. This location is raising my rent almost 20% every six months. And they have had break-ins and theft. Sometimes Public Storage doesn't even have the good faith of calling their tenants to let them know their unit was broken into. This business is on par with tow companies.

Christina was amazing. She explained everything to me. She is very nice

Christina was very helpful. She is very kind and I appreciate her helping me. Thanks girl

Christina was polite and helpful! she help with the issues I had. They should hire more people like her. Thank you Christina.

I very recently had to rent a larger unit at P.S. to accommodate my things . I would like comment how helpful the staff and especially Christina has been helping me with the transfer. She was very professional , kind and always had a smile. I would recommend this Public Storage location to my friends when they are in need of a storage solution.

Marco excellent service

My first time renting a storage unit and I have to say it’s not as scary as I thought it would be! Or maybe Christina at the Mc Fadden location was super helpful and made it seamless. Hehe

I had an awesome experience during my visit here. I was already stressed about moving and the sweet staff Christina helped me make this part of the process go smoothly and answered all my questions clearly. Thanks so much Christina!!

Moving my mom from Colorado was indeed a trying time she is still trying to understand how to do things online and getting her storage needs taken care of is a blessing for me and allott of hard work and driving, I want to personally thank Christina for her help in straightening out the issues we had you made my day thank you, also Go Rams beat dem winers 😛 have a wonderful day Christina.

This place is ridiculous. I was evicted for leaving the property twice after 6pm and then when I attempted to ask for them to do a courtesy lock cut so that i may remove my items it the took over a month to do so and still they expected me to pay for each month that went by before cutting the lock . The only way I was able to remove the items from the property was if i payed those months that they waiting for the lock to be cut off and not only that but also put my space up for auction because i refuse to pay for the months that my property was there because even though if i would have kept up with the monthly payments i would still have to remove my items from the unit. Basically they are keeping my things from me even though it was not my fault that it took them 2 months to get the lock cut off. Is theft? Or am i wrong?

Desmodlnd was very helpful today, I had a great experience.

Christina and Casi are so nice! Very good experience here!

Went in to Switch to a smaller unit today Casie helped me out he was very helpful and made it quick and easy and answered all my questions. Excellent Service Thx.

Today I had a very bad experience in this storage. I met new member in this storage team, her name is Christina I don't know exactly how to spell her name but that's her name. I have been renting a space in this storage then is the first time that this happened to me. I asked her if she can open the restroom 🚻 for me and she said no I can't she answered so rude. She said I'm busy and she wasn't. I asked her so nice please but she ignores me and walked around. I don't know why she told me she can't. The restroom is in the same room a 20 feet from the office. I don't understand why the owners contract this kind of member also don't know if the managers know what kind of person is her, she has really bad attitude. I used to give this storage a 4 ⭐ because of the other members but know only 1 ⭐ because of this girl. Christina. She didn't let me use the restroom, and I'm paying for it. The only way that I can give you back 4 star 🌟 is when she not working for the storage anymore. I was thinking 🤔 give you 5 Star but with Christina in this storage not. Hope the managers think about this situation, is embarrassing. Don't forget the yuo guys survive because of people renting spaces in the storage. For sure couple people are living this storage next month. Do you think Christina can say sorry? Think about that.

This location gets a five star because of a worker named Christina she is nice and very helpful to the customers and I recommend going to this spot

CHRISTINA WAS GREAT!😍 LOCATION WAS CLEAN AND ORGANIZED!

Great attitude. Positive person. very friendly and explained everything Thank you Christina for all your help.

Christina and Desmond are such helpful individuals who made my hectic trip an ease with such great customer service!

I had a good experience coming here. They were pretty busy but Desmond was very helpful and made everything very fast and easy to understand as this is my first time renting a storage. Thank you very much!

Christina is a distinguished and beautiful employee and is kind to customers, she deserves to deal with her, Thanks so much

I love public storage, but the prices have gone up tremendously.... our manager Christina we worked with today, is fantastic, she helped us with our paperwork and rental agreement. And we got a good deal on our insurance

Came in to get a few things from my unit…and need to get my code cause I forgot what my code was so came to the office where I was helped by Christina! She was super nice and helped me with no problem….Thank You Christina for all ur Help!

Desmond excelent customer service. Great, attitude, professional, friendly and patient.

Helpful staff and nice modern units.

Christina the relief manager helped us when we were having problems opening unit door and locking was very nice assisting us

Muy buen servicio y ayuda por Desmond

Desmond was really nice thank you to this young gentleman for helping me during my tough times. This location is very nice and clean and really feel my things are safe here.

Worst service ever, closes at 5 PM and nobody in the office and the restrooms are locked all the time, the should quit the business.

Andrea is a really lovely person and, will do everything she can to help you.

Desmond a great guy, best customer service

Desmond was very helpful.

El personal muy amable

Thanks to Desmond for atending to me he was very nice and helpful

Jonathan the storage facilitator is so awesome and helpful. As a first time storage renter he was able to explain everything in detail. He also made sure to wait for me to buy my boxes even though I came in 2 minutes before closing. I also shop around other storages and this place offer the best rate. Super happy with this place. Also I noticed that Jonathan and desmond was friendly to the guest who was still there after hours and they didn’t rush them out.

Casimiro el servicio recibido de parte de Casimiro prácticamente fue 5 estrellas que más puedo decir si tuviéramos personas de servicio al cliente como el nuestros negocios funcionarán de una manera más efectiva Gracias Casimiro

DO NOT BUY AUCTIONS HERE!!! THEY MISREPRESENT A UNIT AND TAKE YOUR MONEY!!! No stars!!!!

it's a great storage one to help and fix any problems they might have . I beliz will re recommend the storage place to everyone it's like a big family here to support to help and solving issues that one might have thank u guys so much for all the help and most of all for the hard work u guys do every day ....

Please, don't bring your stuff at this location, people steal the stuff from here. I read a review before and I didn't believe it. But today happened to me but the worst thing is that I don't know what time this happen and no one contacted me until I got here and found out. And it was 2:00pm already someone already changed the lock and no one even call me or text me to let me know. Please do not choose this location!!!!. It's not secure.

Casimiro súper excelente, siempre ayudando a los demás, gracias.

John es muy amigable y nos ayudo muy bien nos trato bien lo recomiendo

Javier y Dawn … muchas gracias por su ayuda y su paciencia… excelente atención por parte de los 2 !

Dalia was very helpful

Salía fue muy amable con su servicio y me ayudó con la aplicacion

Jhon was one of the workers who helped me at the McFadden location and I’ll never forget what a great experience I had he was so helpful , you can tell he loves his job and loves to help people 😊thank you Jhon !

Clean units and clean building in general. John was very helpful and fast!! He got us the right size unit in a great place in the indoor part of their facility.

Aunque tubo un break-in Dalila le ayudo. Me transferido a otro espacio. Gracias por el servicio

Que aria yo sinti

Greate suvice

I had the best experience at this location. Not only was John polite and knowledgable but showed a real concern for my comfort. I'm currently sporting a pair of crutches and when John offered me a chair to sit in while we did the paperwork it totally made my day. His patience and willingness to explain everything also was appreciated!

It was my first time ever renting a storage and Andrea helped me from beginning to end. She got me moving in quick and easy. Everything was a breeze. I’ve never met someone with such a great attitude, who treats customers with respect and goes way beyond what she’s expected to do. Andrea is straight up amazing. I couldn’t be happier. Ask for Andrea for any questions. She’s got you covered. Andrea was very sweet, kind and nice to me. This place deserves 5 stars because of Andrea. She has a beautiful personality. Thank you so much Andrea! :)

Fui atendida por Andrea, ella entendió perfectamente mi lenguaje, ella es una persona maravillosa

HORRIBLE business!! Everything about this place is bad!! The service, no carts, AND charge the most!! Employees leaving the office for an hour so you can’t get the little amount of carts they do have cuz they lock them in the office. Employees are super ghetto and rude!!

Kent saw that I had forgotten to secure my space. He placed a temporary lock an notified me of what happened. Very thankful for his dedication.

Casi fue un buen servicio

Excelente

I had a great experience with the customer service that Katie and John provided, the facility's very clean. I would definitely recommend renting here!

Nice and clean place with loading areas

Muy bien excelente atención muy rápido Casimiro vengas buenos precios

Big thank you to Matthew for the help . Specially for being so patience with me.

Alex has great customer service. He answered all my questions and concerns. The facility is clean.

We recently rented a storage unit and then rented another a few days later. Kati at the front was more than accomidating, helpful and knowledgable. The facility is clean. Good location right off the 55 freeway. Thank you for your help Kati!

I really liked this place, clean facility, fast service great customer service. If you're thinking about storage speak to employee Alex he is really helpful and was able to answer any questions I had regarding storage.

The employee in the office was very rude

Conveniently located from where I live. Facility and friendly staff are always available during open hours. Clean and temperature controlled. The only issue I have with them is that there were items stolen from my unit and from others. The only recourse you have is to make a police report but my items were not of large monetary value, so I didn't. My only wish is that public storage could possibly do more than tell you to report it to the police. It is not consoling or comforting to know that you could possibly get ripped off even though you have a lock on your unit that you have to buy from them. I noticed other units have put their own 2nd lock on. That seems the only other alternative to safety.

Relatively newer storage facilities. Easy to get to right off the 55 freeway. Only bad thing is that for it's huge size they only have 2 flat carts to help you get your stuff from car to unit. Which means they are hardly available.

Do not think it twice! This is the perfect location you have been looking for. Ask for JOANNA...she is amazing giving you good advices, recommendations and most of all treating you with respect and dignity. Get ready because she will make you laugh with her great sense of humor.

George was very helpful and very nice and educated.

Found a great price and had a bunch of questions, but George was there to save the day for me. He was kind and patient throughout all my questions. I have no idea how many times I called him today and he helped me every single time. Great service and fortunately a great price.

Joanna saved me!! I left my storage unit locked improperly and my space was unlocked. Joanna called me and made sure my unit was safe. I immediately went over there and fixed the problem. Such great service! Thank you so much!

John and Joanna were very helpful. Thank you guys!

Jon rocks. Makes renting a storage unit an enjoyable experience. Extremely helpful, super easy process and a bright spot to the day.

First time renting a Storage and John Definitely made the experience professional, Fun and Very Helpful.

It was a good experience being helped with Ada, she was so wonderful helping me. I’d give her 10 stars if Google let me. I really appreciate it and highly recommend this location

The staff is very friendly and helpful, I came in and the manager Jim started helping me right away and I got a new unit in matter of minutes. Great place would recommend

Lies about needing the renters insurance. Says it's mandatory when I told them I already had it. Look it up that they were sued for $100s of billions of dollars for being dishonest and scamming to try to get upgrades on insurance. Beware. Very disappointed in public storage. Never again will I use them.

Had my storage unit for one year and never had any issues. Grounds have always been maintained in good order. Jim, was very helpful moving in and moving out.

Super easy no contact check in. Very nice and clean facility.

I found a perfect size storage room, online. near the house . I put a hold on the unit from my computer and it was no time before kati called to see if she could help in any way. We made an appointment, which I thought was special, and when I got there she had me all ready to process, and told me about things I needed, I had not even considered. The whole process was smooth and really enjoyable. I felt I make a new best friend, ! Thank you kati ,jim and Public Storage. The property was clean, secure and very handy.i been with them now for 6 months and counting i recommend this location.

Kate and Casimiro were very helpful and went out of their way to accommodate our needs. When the original unit we reserved would not work for us they worked hard to come with an awesome solution. This helped ease some of our stress during a hectic move. The new unit worked out great! Thanks again Kate and Casimiro!

Muy exelente attention por Casimiro

Thank you, Austin. You're awesome.

I downsized my storage unit, and it was easy and painless!! Thanks to Jim and Kati at the Santa Ana Public Storage on McFadden (near the 55 frwy), I received excellent customer service. Been a customer for years, and never had a problem. Highly recommend this location.

Clean facility, great customer service from all, especially JIM and KATIE and JOHN T. I would definitely recommend this place to everyone. They are always so kind and helpful!!!!!

John was extremely helpful in explaining all my options, even going as far as recommending the best size for my needs. He escorted me to the space that I had picked online and was thorough in explaining everything I needed to know. Great facility and even better management here! Thank you John and staff for all that you do! Will definitely recommend others to this location.

I was totally impressed at how helpful Jim was, he listened to what I needed and got me into the right unit for me with a good price. I think it's a great place, clean, secure, convenient with plenty of carts, and air conditioned ! I will always come back here.

Thank you kati for the great help and service you provided me.

I recently rented a unit here when I moved. I am incredibly pleased with my experience! I was helped by Jim, and the service was excellent. Great value and great service! Definitely recommend!

Great place to place your storage. A very helpful staff member named Jim answered all my questions and made the process stress free. Would recommend to friends and family.

I rented a space two days ago and I am very thankful to John. He was very helpful throughout the process.

The hours they are open here really suck. Especially if you work.

Great service. We rented a unit for business storage and Joanna was very helpful. Thank you!

John was very helpful and nice, we will definitely come back to this location.

We went there today to get a storage unit, after going to 2 other locations which kept sending us around, but then we found this location and met John who was really helpful and nice to talk to, who helped us get a unit and made the process smooth and fast. If you ever go here ask for John, we will definitely come back here because of him.

I used this same public storage for both my moves to have somewhere to put our things between homes. We are getting ready to list our house so we are here again. The first time I had a good experience. This time around, is no less. John was very helpful getting me set up with my account. He helped pick out my unit, which is in a convenient location, and knowledgeable about the policies. John was very friendly and really cared about my storage needs. He helped bring some moving supplies to my car as well. This is a nice Public Storage, with great & friendly staff such as John!

Great staff!!

Great service, great people and great support in the midst of Covid-19

Joanna was very friendly and helpful thanks for helping me

Pros: Easy access to facility and unit. Clean areas. Cons: Not enough dolloes\carts so make sure to bring your own. Don't expect a restroom or water refilling station;prepare accordingly. People will sometimes leave their trash and oversized furniture outside or in.

Employees, managers, district managers, are quite rude for this facility. They have no ability or desire to work with people during pandemic lock downs and riot curfews. Very rude. Solutionless and try to brush off concerns. My husband's card was charged without permission after we moved out of storage that day. I was given no help or consideration despite covid laws and travel restrictions and they show only greed and non true customer service because they decline to escalate this type of lack of consideration as a complaint.

·💙💙💙💙💙·

Great service, great people, great price thank you Jim for all your help

Joanna was very helpful assisting me on renting my first unit.

Cheap rates

Jim is always so helpful always helping my family and i on a space we need ive had 3 different spaces her at this location we love it Thank you Jim

Joanna and John were very helpful and very friendly. Super easy and fast service. I recommend to anyone looking for good service and good price to rent.

Best experience ever the lady is super nice i recommend for sure 👍😀

Great customer service!!

I'm writing this review because I really need to mentiona employer by the name off JACK he was real helpful and knowledgeable he went out off his way to help me with my situation I give Jack a 110%

D O N T * R E N T * A * U N I T * H E R E !!!!!!!!!! DONT USE THIS STORAGE UNIT!!!!! YOUR ITEMS WILL GET STOLEN AND THEY WILL NOT CARE ABOUT IT!!!!!! If you are considering this place please don't! DONT rent a unit here. I don't want anyone going though what i did. The feeling when you find out that someone when through all your belongings and stole valuable items is heartbreaking !!!!!!!!!! Expected more from customer service!!!! Almost ONE week after having my unit broken into the manager Jim still doesn’t know what happened. If you have your items here PLEASE DO YOURSELF A FAVOR and remove them from this location !!!!!!!! Please tell your friends and family remove your items from this storage location !!!!!!!!!!!!!!!!!

Had a great experience with Joanna and John who helped me get my first storage unit needed after moving out of my house. With covid maintained the space and showed me a couple different options. It was Joanna’s first day but she was very pleasant and knowledgeable and helpful throughout the whole process. Thank you Joanna for a great experience!!!

Very excellent experience. Nika was very helpful, answered all my questions made me feel safe to store my important belongings there. Thanks.

I called for a rate and was quoted $108 for a 10X7 for a walk in. I ended up making a reservation online for a 10X10 at $100 for the first six months. I went ahead of time to see three different sizes to determine what size would best work for my items. I decided on the 10X10, I was shown a first level space for all three. Today upon arrival Mika advised me she only had second floor units available. I was disappointed after making two trips that a first floor 10X10 was unavailable. I will also mention that I called yesterday to confirm my check in for today at 1 PM. I received a call from CORP this morning to confirm my arrival date and time. It seems that the communication between corporate and the local office is not present. CORP said there was no "notation" on my reservation that I was coming today at 1 PM. Mika was very easy to work with and answered all of my questions. I look forward to a good leasing experience with Public Storage. I would desire a "locked" rate verses range my rental rate after six months and again at nine months. The facility is very clean and appears secure.

Mikaela gave us excellent customer service. Quick & friendly. Jim also called me before we got there to make sure he could answer any questions we might have. We highly recommend this facility!

Jim was very friendly and helpful, thanks for a good experience

John was really nice

I rented a storage at this location and cannot say enough about how helpful and kind John is. He is the best!!!!

Awesome location! Super clean and the staff are incredible! John is amazing!

John was excellent! Extremely helpful and kind and went far above and beyond!

John was amazing! Probably the fastest rental in history.

Great Service and nice person, Thank you very much Jack.

John helped me find the right unit for the amount of things I needed to store, and even went to the unit and swept it out to make sure it was clean for my load in! I’m glad I checked the reviews before going elsewhere!

Very clean! The service at the location was very knowledgeable and friendly! Thanks very much :)

Jim was so nice and helpful Really nice guy!

I had a fantastic experience here! Extremely quick and helpful, I was assisted by Jim and he got me set up and even recommended a couple things to help with my move. Thank you Jim! I highly recommend this location, it’s got temperature controlled units, it’s very clean, and there are carts available to lug your stuff back and forth. Making my move a whole lot easier!

Gabriel and Jim were a great help! The process was very smooth and easy. Got a great location and they were both very nice!

Jack helped me with confidence in security, ease and professionalism with my recent short term storage. I would absolutely recommend them for your storage needs!

They are untruthful

Went in today, 2/23/20, to inquire about a storage unit. Jack immediately greeted us and provided exceptional customer service. Jack was very friendly and patient with us, as we were asking a lot of questions. So incredibly helpful! Such a refreshing and delightful experience for a change!

Well maintained and easily accessible to the unit. Very friendly staff. Thank you Gabriel for your help. Your bundle of knowledge helped me to move my stuff easily. Appreciate it.

Needed to find a storage were a commercial truck with 28 foot trailer could get into and have access to a outdoor 10 x 20 unit. This place filled the bill. Jack was extreamly helpful. Easy access from the CA 55 freeway.

Jack had excellent customer service and checking in was a breeze.

Gabriel was verry helpful and the oices for the units were amazing. Location was imaaculate and safe, cant wait to leave all of ky stuff here for the. Ext year!

Super KUDOS to this facility, the staff and especially JIM. So very helpful and courteous. We used this storage unit for over 3 years and always found the area very clean as well as the over-all property. Thank you Jim for such a great experience!

I had a quick and easy service here with Gabriel! He was very detailed on what I needed in order to store my belongings. Highly recommend it!

We came in in an emergency, trying to find something ASAP, and the gentlemen at the counter helped us immensely and with urgency. Within 20 min we were out the door and with some money still in our pockets!

Just what I was looking , Jack was helpful and informative

My experience here was superb. The service is very professional, polite, and resourceful. I greatly appreciate the service of Mr. Jim the property manager, he truly went out of his way to ensure quality service, which is truly rare to find now a days.

Gabriel was very helpful with helping me upgrade to a new unit. He answered all my questions and was very helpful throughout the entire process.

Best Service Ever!! The space was very clean and the customer service was A1. Jack was very helpful and knowledgeable. He provided information on all the available options and offerings as well as promotions. I would highly recommend going here for your storage needs!

I arrived a little late to confirm and complete my reservation for a unit that I had placed on hold online. I’m not from the area and Jim did not hesitate helping me out to complete the process knowing it would take some time. Jim was polite, helpful, informative, and very funny. He was also very thorough with insurance and additional info. Very happy and appreciative of the time taken to make this transition easy for me.

Professional and friendly folks. Looks very clean and well laid out.

Great storage complex very secure. Ada and mathew helped me at the counter they explained everything so nicely. I couldnt ask for better customer service. Thanks to ada and mathew all my needs were met!

Gabriel was great!

Best service in the area! I have stored at other locations and this is my preferred storage provider in Orange County. Gabriel and Joy were the most comfortable and welcoming, and my storage need were handled within the hour. The phone interactions prior were good too! Thanks you all rock!

I was helped by Ada, she was really helpful and super friendly ! She answered our questions and explained all the options and promotions. Thank you Ada for your help.

I go into different locations to pay bills , and joy help me by explaining an old email I received that scared me half to death . Thank you Joy

Excellent customer service, Jim was a great help and is willing to do what it takes to keep and get new customers he definitely helped me out a ton and ended up saving me money in the process with a promotion that they were having. Really recommend!

Christy was super nice and helpful. Thankyou for taking me through the process so Smoothly. Thanks for the conversation too. Shows you care about the people who walk in. Keep it up!

They were super helpful and patient for me to decide the size I needed. Gabriel helped get my 2nd unit here with ease. I just wish their hours open were more like my previous unit in San Diego. They opened at 7 and closed at 7 M-Sat. It was real convenient. I can’t get to my units after 5 on Saturday. But their units are convenient and super clean. Pricing is not outrageous compared to San Diego 😁

Joy and jim were so nice a i cant belive it was only 1 dallar for a month thank you

The staff was helpful in getting what I needed, specifically an employee named Christy who was very efficient at finding me a convenient storage unit, and Joy who was able to get me a really good price for my first purchase!

Always has plenty of space available

Gabriel is a very helpful person he is very good at his job very professional customer service person and has great attitude if I was his manager I give him the Employee of the year.

Joy was helpful getting my space thank you

Good place right off the freeway

Jim was absolutely amazing! He went above and beyond the call of duty to make sure I was moved in on time. I was thoroughly impressed with his willingness to help and his know-how.

Nice guy Gabriel thank you

Great experience. Jim is awesome, great guy. Gabriel Had just started right as I was moving out but he was extremely helpful as well.

Gabriel and Veronica are Awesome! Professional customer service and very knowledgeable on storage information. Clean environment and very secured facility. Thank you for your help. Highly recommend!

Very easy to access.

Alex its so nice and helpful this guys are so friendly....

Alex gave us a great service

Wow! I have to say great customer service! Went to see about a unit and the facilities were emaculate. Plus I had one of the employees explain the whole public storage being as I've never rented one before. Gabriel Sheppard was Awesome! His knowledge and professionalism will bring more customers in. Keep up the good work.

Professional and friendly staff as well as location is quiet and clean.

the best public storage in sant ana orange county we at 2200 e macfasden also the respectful and professional manager Mr.Jim i highly recommend this public storage

Jim was outstanding professional and very informative made my problem go away.

Great customer service, I'm really pleased and satisfied with all services. Especially Jim who was most helpful in me obtaining a storage for my needs. He was very patient and knowledgeable and courteous. He's the best very helpful and professional...

Service was great! Jim was an excellent help in assisting us with all questions and answers to renting a unit. Thanks

John at the front desk was very helpful in everything😊

We have been clients here for over 5yrs and the service here is top notch. Joy is wonderful, she always goes above and beyond to help out and make us feel confident our belongings are safe and taken care of. Wouldn’t store my things anywhere else. Thanks Jim and Joy!! 😊😊

Great experience. Facility was in mint condition. Associate, John was very helpful and thorough. He made the move in process very quick and easy!

Many thanks to Aysia for her help

John was very helpful and very friendly.He explained everything, answered all my questions, and made my visit go fast and smooth. I was in n out in like 10min or less. Thank you John.

Toooo expensive but nice. 😇😎

I loved the service at this place. John was very helpful all the time. I would recomend this place!

Ricardo Arzate extraordinario para dar servicio me atendió muy amable resolvió mis dudas y apoyo en todo he is amazing

Excellent costumer service specialty thanks to John,

Prices advertised will NOT be honored.

This is the most user friendly Public Storage with many thanks to John in the office who goes above and beyond his call of duty to make your moving a piece of cake! Gracious and great hospitality . . Very genuine in hepfulness!

Jim helped us out! Great guy , friendly and professional! Even stayed late to help us out!

JOHN very nice service ,friendly and helpful He explain everything that i need to know about my space, he took me to show me how to use my code . . THANK YOU ! 😀

They are always helpful and they show that they care. The helped me find the right size storage room I needed.

It was every professional and fast. Thank you Angel.

Good experiance from Ángel she did a good job

Called to see if I would be able to get a Unit and was able to come in right after the phone call to look at the actual space. John was extremely helpful and friendly, took the time to answer any questions and showed the unit. He made the process go very smoothly and quickly.

Good personal

Really good prices

Very good experienc.

Angel was very helpful.

Angel help me out with great customer and great attitude. Took time to explain all tree details.

Thanks matthew for helping me get into my unit as easy as possible. Great customer service walked through everything with me and got me into my unit at a reasonable time.

Made Online Reservation, when coming in I was helped by Alex who was very informative and friendly. The location is very well maintained. So far I'm glad I chose this location.

Expensive, no commodities.

You can see by all my past reviews that I have never left a negative one before- however this upset me so much, that I wanted to share my experience. The facility is clean and air conditioned, the staff and property manager Jim, is typically very nice. Unfortunately, if you drop the ball and your customer suffers, then being nice may not always matter. I have been with the location for 3 years, I live out of state and barely visit the unit but every few months. My current unit is just a year old, which they raised by $30.00 6 months in. This past April I received a notice that my rent would be raised by another $30.00 starting June 1st. $100- 165 within 1 year. Since I was going to be in town mid-May, it was a perfect time to move the unit prior to the June increase, so I called the office to procure a new less expensive space. A staff member advised me that before I settle on moving units, she wanted to speak with the district manager Dawn, about a rate lock which she has offered to several customers already. I thought that was kind and explained clearly to the gal that if the Dawn did not approve the rate lock, that I would be in town mid-May to move. Fast forward, the gal never spoke to anyone and my rate was increased. I had already been in town and gone by the time I realized this when I went to pay online. I spoke to both Jim and Dawn and asked them if I could keep my rate the same for ONLY the month of June, giving me a moment to get back in town to move the unit. *** I would now have to take time off work, rent a car and make a special trip out there. They both claim to ‘have their hands tied’ and couldn’t do anything to help the situation because it was too late. They didn’t in any way accommodate the fact that their staff dropped the ball. I am disappointed that after being a customer for so long there was not an ounce of accommodation or even accountability for their staff causing such a problem for me. I was not asking for anything free, just flexibility. Jim had the nerve to say, “ Well you should have called or checked in”… Really Jim? Or, since we all have slip ups, maybe you and Dawn could offer some level of customer service rather than telling me, " yea that's too bad that happened".

Jim is awesome. I shouldn't reveal the deal i got, but i can say that jim was patient enough with me to find a storage that fit everything i needed while my wife was upset on the phone about being late to an event. Jim = perfect customer service. P.s. wife was very happy with the storage space when she finally saw it. All was forgiven.

Jim the manager is the nicest and very helpful.

This Public storage is a great facility , very clean and organized , staff are very friendly and helpful , Mayra is a awesome employee and helped me out so much , very appreciative and will continue my storage needs with them

Thank you Jim, we appreciate your help and the great customer service you provided. Thank you for the great tour you were very helpful and very kind. -Cindy&Raquel :)

Mayra is very nice and always has a great attitude. I love this public storage and I always recomend it.

Reserved online. Showed up to a very professional person, Anabel. She showed me the exact space I needed, and gave me ideas I hadn't thought of. I highly recommend this well managed facility.

My lease here was not horrible but there were a couple of things that made my experience poor. First the hours you can access your storage are bad for people who need to stop by their storage locker after work. They only let you access your storage in-between the hours of 6-6:30 on week days and 6-5:30 on weekends. Also when trying to vacate the rental office would not prorate my move out and this was really unfortunate in my case because I was out of town on the 31st. So when I showed up on the 1st to vacate with my locker already cleared out they still wanted the entire months rent. After explainng my situation they were not willing to budge at all. Be careful Public storage is not in the business of customer satisfaction.