Public Storage Self-Storage Units at 3255 San Pablo Dam Road, San Pablo, CA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 75/moSmall 5'x5'
$ 75/mo $93Best Price Label
- Climate Controlled
5'x10'Online only price$ 90/moSmall 5'x10'
$ 90/mo $112Best Price Label
- Climate Controlled
5'x10'Online only price$ 101/moSmall 5'x10'
$ 101/mo $126Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 134/moMedium 7.5'x10'
$ 134/mo $167Best Price Label
- Climate Controlled
8'x10'Online only price$ 143/moMedium 8'x10'
$ 143/mo $178Best Price Label
- Climate Controlled
10'x10'Online only price$ 149/moMedium 10'x10'
$ 149/mo $186Best Price Label
- Climate Controlled
10'x15'Online only price$ 241/moLarge 10'x15'
$ 241/mo $301Best Price Label
- Climate Controlled
10'x20'Online only price$ 329/moLarge 10'x20'
$ 329/mo $411Best Price Label
- Climate Controlled
10'x20'Online only price$ 369/moLarge 10'x20'
$ 369/mo $461Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near San Pablo
Resources from the Help Center
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San Pablo Storage Units Near I-80
San Pablo Public Storage offers self storage solutions for a variety of storage loads, from a few small boxes to everything inside a five-bedroom home.
With easy freeway access from Interstate 80, as well as San Pablo Avenue, it's a convenient facility for customers throughout northwest Contra Costa County.
Whether it's boots and backpacks for hiking the trails at Point Pinole or a set of clubs for rounds at Richmond Country Club, a 5x5 storage unit makes for a terrific large sports locker to keep athletic gear and recreational items.
Apartment residents in the complexes along San Pablo Avenue will love being able to stash a few extra furniture items or oversized winter clothes in a 10x10 storage unit at this location, while businesses near The Shops at Hilltop can use a 10x30 storage unit to pack up the whole office or storefront when it's time to relocate to a new address.
From small to large, the rental options at this property are indoor storage units and climate controlled storage units, all of which are in an area featuring key-code access. Packing supplies are sold inside the rental office, which is open 7 days a week.
Serving the diverse community of San Pablo and El Sobrante, this Public Storage vows to offer cheap storage units and exceptional customer service year after year.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 393)
Great staff. Previous customer for 3 years. I am now second time customer and am pleased this storage facility is as great as it was 3 years ago.
Davonte had excellent customer service and knowledgeable about our the services
One of the best public storages I have encountered. Davonte is the best!!! He will work with you and make sure you’re getting the best deal. Davonte is here for his customers 100%!!! Make sure you come and see my guy if you looking for a unit! Great customer service! Clean units and property. Best Management you can ask for.
Great service, good information, proper walkthrough and preview of units before purchase. Easy entrance . Security seems updated.Davonte is a good employee. Better than staff from past interactions. I would recommend this location over others.
Had an excellent customer service experience with Esther over the phone today about a concerning issue. She was great.
The place is ok, some convenient, but the guy attending there, Levante or Devonte, has horrible customer service. So rude, very impolite.
I have had a unit at this location for a while now. It’s conveniently located, clean and Davonte in the rental office has been SO helpful!! 5 stars all around.
UPDATE: BEWARE!!!! After only 4 months, we received a notice that our MONTHLY RATE is being RAISED BY $100. ******** We have been extremely happy with our experience at this Public Storage location. The property is always clean. The items we store here are dust-free and there have never been any signs of rodent activity (which I have read can be a problem at some other storage facilities). The staff is pleasant and Davonte helped make our recent move as easy as can be. Highly recommend.
Davonte is super friendly and always willing to help
The manager Davonte was very patient and helpful.
Came in got straight to business. Very friendly, knowledgeable gave me a tour very detailed which is a plus for me Thank you Davonte your Awesome!!
I stored things here for a couple years and was always impressed by how pleasant and efficient the employees are and how clean and safe the location is. Would rent a storage space here again in the future.
The location is very accessible, and it looks like a showroom. The people working there are very prompt, and care about your concerns, and issues. Thank you guys for all your help ! Ana
Very pleasant experience with renting storage units at PS San Pablo. The facility is clean, I feel safe accessing my unit and Davonte and staff are always accommodating.
The service has been great. I will miss coming here. Davonte has been real great helping me.
Friendly very professional and informative
Davonte was super helpful in helping me with my issue.
Public storage is a headache waiting to happen and time consuming; however Davonte made this process quick and simple. He was able to set every up and walked me through all the necessary steps to have me in and out in no time. Definitely recommend public storage on the Damn Rd.
Highly professional, great customer service and clean facilities.
Davonte was professional and helpful with the reservation and move in process.
Davonte Was Exceptional and Extremely Helpful.
Great customer service experience today. Constance was extremely helpful, patient, and thorough in resolving all of my concerns. I know that she was extremely busy, but when she was assisting me, she gave me her undivided attention and was focused only on resolving my issue. I can't speak highly enough of the excellent customer service I received today.
Constance was outstanding! I am moving and ran out of space. She helped me get a storage space to temporarily some Of my belongings.
EXCELLENT WORKER Laurie is the Greatest!!!
Great service! Thank you for all your help!
Very nice place friendly staff got a regular storage! Great work 👍
I can't say this enough - this place is amazing! Davonte was super helpful. I was assisted with everything I needed. I recommend calling ahead of office visit. Especially if Davonte is working. I guarantee you will get what you need or at least assisted with professionalism.
Very friendly staff (Devonte). Facilities are clean and available as advertised. Received a walk thru of the mobile app which was very helpful.
Gave me a map 👌🏽
A shout out for Davonte! We were having an issue and he came to our aid with a solution to our situation and it helped us immensely. His problem-solving skills and professional attitude was of the utmost quality and his concern for his customers truly shows. We have been a long-time customer of Public Storage and we were always treated with courtesy and professionalism, but Davonte went above and beyond our expectations. He is definitely an asset for Public Storage and their customers. Thank you, Davonte!
Laurie was so very helpful and a great human!..(Davante is super cool also but he wasnt there today)..Im moving to a smaller unit..She found me the closest on same floor..She really made it as easy as she could with what was available...its clean its dry.Its out of the way in ElSob but close to freeway still,So usually not real busy which makes it easier to do everything..Thank you Laurie!:)
Devonte was awesome! He was extremely helpful with trying to look at my overall sizing needs and how to make any transfers as easy as possible. We ended up just moving down the hall on the same floor and he did everything to help make it easy. He is also very communicative and really puts the customer first!
The storage unit was clean and climate controlled and my possessions remained in good shape while I was away for 2.5 years. The staff was friendly as well. They have carts to help move your stuff into storage and these carts were recently moved into the actual storage area. It was nice to have the carts accessible at all hours and to not worry about checking those carts out. I recommend the facility!
Clean and well managed with friendly staff. Highly recommend!
Customer service is very helpful and pleasant. They explained everything very clearly.
Great customer service! CLEAN property. Devante is very informative and helped tremendously with the process.
Good customer service and well knowledgeable of this business.
Shout out to my man Davonte who has been really helpful in his work ethic and explanation on how the storage unit works. He shows dedication and thoughtfulness in his job. Keep up the good work brother!✊🏾
I have been coming to this location for 4 years now. Davonte is the best manager I have worked with.
Davonte is lovely, I came in lost didn’t know what size I needed davonte provided me with a brochure with all the sizes asked me what I was storing and suggested I get a 10*15 after showing me how it looked and everything I decided it was the right size I’m excited too start moving in my things since this is my first time storing she made the process easy then I thought it would be.
Thank you guys for all I do, Devonte works hard
Thank you today Davonte for all of your excellent work and I’ll get in the end in the rain and all of the above. Thank you and you are the best.
UPDATE: I have since had to downsize my space at Public Storage. Mr. Davonte went above and beyond to ensure the move went smoothly. God bless him! Excellent customer service as always! Thank Public Storage! We're keeping the review for Ms. Laurie too! Ms. Laurie is always so cheerful and goes above and beyond for customers. The property overall is always immaculate and well kept.
Davonte went above and beyond to help me when my reservation was canceled without notice to me or him.
Awesome service! Devonte was very helpful and simply amazing service. Customer for life
I was pleasantly surprised by my entire experience at Public Storage on San Pablo Dam Rd. Laurie went over and above with her assistance. She even waited at the desk for us to arrive. She helped me decide on a storage room size and guided me through every step. She brought us to see the size of the storage we were considering then walked us back to our storage room once we'd rented it to be certain we could get in. The room was exceptionally clean. The doors function well and are secure.There is well functioning cart on each floor for clients to borrow. I couldn't be happier with our choice to use this facility.
Excellent experience! Team members were awesome. Shout out to Davonte very bring being very friendly and helpful.
I found that this a two person site as I always had to wait to get service. The young man and woman were very gracious and accommodating. I will use PS again. No dust no mice.
I can no longer recommend this establishment. We were not advised properly regarding the contract rules for moving out dates. We moved out on the 2nd and we're charged an entire month. We were given the number to corporate incorporate sent us back to the property manager. BE CAREFUL USING AUTOMATIC PAY. The solution was to dispute the charge with our bank. It was recharged but the district manager waived it. Overall not good experience with the corporate side of things. However, the property manager was helpful which is the sole reason this review has 4 stars.
Devante was informative, polite, and helpful. Downside of these units is that you can't use a padlock. You're forced to use a cylinder lock.
Devante did an amazing job with helping me out. Great customer service.
Davonte provided a great customer service experience, he explained in detail the contract and what to expect. Took time to give us a tour of the place. Excellent service.
Davonte was very informative and polite. Space is very clean
Devonte was really helpful and friendly and did an excellent job will continue to use Public Storage
Thank you Devonte I appreciate you assistance. You were always helpful when ever I needed help. Take care and stay well.
Great experience at the San Pablo public storage. Davonte was super helpful!
Great place,, very clean, very secure premises and Davonte went above and beyond to help me and make sure I was good. Big thanks team
Davonte has been wonderful the whole step through. I had no problems everything went Great. Thanks again Davonte God Bless
My cousin wanted me to good this place a good review
The quality of service and security is excellent and that is why I chosen here
Davontae was exceptional and very informative.. his attitude was very nice and was helpful.. would definitely recommend.. overall great employee!!!
Davonte helped me with my move in registration. He was very knowledgeable about public storage was able to get me moved from my small unit to a bigger unit so smoothly
Good job now I like it 👌
I recently had a surprising interaction at storage. Surprising because my usual dealings with the storage businesses is a negative experience. Not this time. The manager at the El Sobrante public storage, Laurie, not only allowed me to quickly handle a difficult task, but did so with a engaging smile and sharp no-nonsense smarts. I dont write these reviews as a rule, its not my cup of tea. However, today i am inspired to say “Thank You! Pleasure doing business at your site. “
Constance was extremely helpful. She was very patient with me and found the best unit for a decent price to meet my needs. Explained everything thoroughly and answered all my questions.
Great customer service! DaVonte was very courteous, and detailed in explaining the different storage options available and what services were offered! Thank you!
The help was great devante was very nice and polite he was very knowledgeable with the service that public storage has to offer I was very pleased with the help and yes I will tell a friend.
Great place, especially if you get to work with Davonte. The facility is clean, bright and well-maintained. Highly recommended.
Super professional, excellent service! 07/07/2022
If there were 100 stars, then both Constance & Davonte would get a 100 each! Constance & Davonte were able to solve a complex situation with our storage and help facilitate another storage unit by excellently communicating and working with each other. Besides their high value added customer service and experience for us, they excelled working as a team. In addition, they came across as great human beings and really connected to us until our problem was resolved.
This is a high quality storage spot. The space is clean, the staff works hard, and there's always been space to park. I've been happy with it so far.
Great staff and Constance did a great job answering all my questions and was very polite. Highly recommended it.
My experience with Constance was outstanding. She was trying to help me locate some information and would not give up until we were successful. She was very patient and didn't make me feel rushed. She went above and beyond and it was a pleasure having her help me.
I needed to downsize to a smaller unit and Constance at this location was very helpful. She thoroughly explained all of my transfer options and helped walk me through the Public Storage app. Excellent customer service!
The guy Davonte at the counter was really helpful and also made me feel like I can leave my property there. To also top it off he makes sure there’s no trespassers.
Davonte made our first experience at the storage unit very comfortable and clear. The space was spotless and he made the sign up quick and easy. He also has a masterful backwards walk, he clearly knows the space like the back of his hand! Thank you Davonte!
The manager Davonte is very knowledgeable about storage sizes, professional and extremely nice. I've rented two units, but was told I can downsize anytime. Very clean units and enough flatbeds to use. Safe location across from Raley's and next door to a gas station for convenience.
Devonte (spelling) was very helpful with my Saturday move out. He was knowledgeable and very attentive to the premises. I moved out of unit A1201 with ease, Thank you!
I have a really great experience they help me every question i have and it was really easy
Excellent service, safe and clean facility! Davant gave us a tour, helped us choose a unit and even helped us shop for the most affordable rate in the area. Would definitely use again
The location is clean and the staff are supportive, Constance was very helpful in getting me checked in and setup with my storage unit. She definitely goes above and beyond to ensure a great customer experience. I feel safe storing my items here.
Constance was a great help very professional
I had a wonderful experience at this location! It was my first time at any Public Storage... I had quite a few questions and they were all answered by the woman at the desk, Justine. She was attentive and compassionate about my concerns! I will definitely be back!!
Constance was definitely was very helpful throughout the process! Highly recommended.
Very good customer service. Laurie is really good and kind hearted employee.
I had an awesome experience today. Laurie communicated well, she was professional, patient, and helpful. Thank you! Babette
I would like to present my positive view of this Public Storage in El Sobrnate, ca, where I have a space. The manager, is very efficient for the following reasons: - She is very resourceful meaning she has the right answers to all the questions asked by the tents or prospective tents. She is also very respectful to all races. -She is very professional in convincing people that The Public Storage is the best one. -She keeps not only the lobby area clean and organized, but also caring about the cleanness of the units' floors and parking lot. -She make the tents feel safe by walking around to every floor. I have seen her going to the floor where a tent is moving out, and it made me wonder if she wanted to make sure that the right unit is getting empty. In conclusion, she cares about the Public Storage and their tents. Congratulation to the district manager who picks up a right manager. I have a message for the district manager, first please remove those PS's pictures of dirty areas, which was posted long time ago. There have been good managers who cared and there were manager who did not. There is a good manager again and the entire area has been very clean for a long time now. second, please keep the current hours because it reduces the chance of breaking-in.
we have been very satisfied with Public Storage in San Pablo. Laurie is extremely helpful, and most importantly she is efficient. easy to work with. I had to transfer to a larger space, with her help the transition was seamless. i like the cleanliness of the place.
Laurie set me up for storage and was very accommodating. When I come into the office area she always has a smile with a nice greeting. Thank you, Vincent
We have been very satisfied with our rental experience at Public Storage, San Pablo. Recently, Laurie helped us downsize our space and made it easy and efficient to transfer our belongings. Friendly and efficient she makes it clear that her customers interests and needs are a priority. Thanks for all your help, Laurie!
I just had the best customer service ever. Laurie was great and like a breath of fresh air in these tense and trying times. I left feeling like I could walk on clouds what a beautiful way to start my morning. Thank you Laurie !
The on-site Manager (Laurie) is great: friendly, knowledgeable and quick to offer suggestions, advice and plenty of help when you need it. She took the time to walk me to storage unit and showed me how to unlock/lock it. She also demonstrated the steps for using the elevators. There are plenty of boxing supplies available for most needs in the front office. Note: Only the large storage units have lighting inside. Bring your own flashlight.
Laurie is such a joy to work with. Very personable and courteous. She definitely is there to make the storage experience a pleasurable one and she keeps the facility very clean. I also like this facility because we will be able to bring in moving van when our things need to be sent out.
A few weeks ago I stopped by the office and talked with Laurie. She is helpful, responds to questions patiently and make things work. I really appreciate her kindness. I think she mentioned that she was the property manager. Good on Public Storage in hiring people who are caring, competent and professional. Thanks Laurie for your help!
Laurie is always just the best. Literally! She is so on top of everything there. She’s sharp, she pays attention to all details. She has a memory like an elephant, she doesn’t forget anything. She’s just awesome, every time I see her. And she’s is always friendly. If you’re in need of a storage facility, go here and ask for Laurie, she will totally make the experience worth it.
I am so happy to share my great review of the Public Storage Site. My first encounter with Laurie was met with warm, friendly customer service. Laurie and her boss have gone above and beyond to help me. Thank you guys so much for everything !!!!
I’m happy making business in this place Thanks Laurie good costumer service Thanks again costumer:JOSE BARBOZA
Constance is a very nice manager. She took the time to walk me through the process showed me the units was very patient and took her time to explain things. What a pleasure to have her there
Very easy to work with. Laurie at the front counter walked us through the process and even showed us two units so we could figure out what size we needed. Customer service was top notch. Facilities are clean, well kept, and secure. Huge shout out to Laurie and the rest of the staff for keeping things looking and running smoothly. I have two minor issues with this location, they close access very early (6pm) and you have to give your ID on the top floor to access the carts on the bottom floor. It's understandable given the location that they have to impose these rules and I don't fault the company for doing it this way, however it's still a total PITA to get there by 6 and spend 10 min riding elevators to get access to the dollies/carts.
I have to give a big shout out & ten stars to Laurie, for her professionalism & business acumen. She is so friendly, she makes you want pay your bill in person. It's like you can't wait for your bills due date. She's a remarkable lady & public storage is blessed to have her.
Laurie is so helpful and courteous and very supportive towards any transactions that you may have I went in there today me and my mother and she was so helpful courteous respectful didn’t make me feel like I was at a business she made us feel like we were at home and treated us like family I will always Like going in there to handle my storage needs and the rest of the staff are so respectful I give them the highest rating that I could ever give to A Public Storage🏫 facility and the district managers are so nice they even make you feel like you’re at home
Staff is super nice and kind
I like the staff. Very helpful and professional. I only dislike one thing about the property which is the units are in a building and you have to use an elevator to get to your unit. Thank you Laurie for helping me get my second unit close to my first one. You were very helpful and professional.
Great service. Laurie and Jessica were very helpful and made the whole move in and move out process a breeze.
Definitely one of the nicest, cleanest storage facilities I've ever used. Laurie is a gem. Kind, courteous, and friendly. I hope Public Storage values her as an employee. We rented there for almost two years and will definitely use them again should the need arise. If you need storage in the SF Bay Area, go here.
Christine has always been amazing and very helpful. Loved this storage. Prices are always low too.
This is Darryl McMath I would like to thank Laurie for assisting me in finding the right storage space. Not only did I receive great customer service your location was very clean. Grateful for your help.
I needed a unit for my furniture between moving and I was helped by Justene who was fabulous! She answered all my questions, made sure I was informed, and even showed me where my unit was and how to use my code and everything. Laurie was there and was very kind even though she didn't help me. Also was very well kept and cleaned building. Thank you for all your help!
laurie is the best ! super helpful :)
Laurie provided great customer service and she very polite.
I currently rent out a storage unit at this location and my plan was to search for a bigger unit because I’ll be moving once again. Laurie was at the location when I stopped by to see if any bigger units was available, at that time, none were yet to be available but Laurie said she’ll follow up if any units become available. A couple days has past, I was about to call but then I received a call from Laurie stating a unit just became available in the 1st floor. I really wanted to stay in the same 3rd floor for easy relocation from one locker to another. I drove to the location just to get an idea if the new unit would be big enough and maybe considering to just take it regardless it was on the 1st floor. Once I got there, Laurie happily told me one unit just became available on the 3rd floor. I took a look of it and quickly signed the paperwork for the transfer before some else can take it. So thanks Laurie, I am very pleased with the service I received at this location and from you of course.
Great customer service quick and efficient
I came into Public storage today looking for a small space. Nikita was awesome. Even though she didn't have any available. She looked at near by Public storage. Great Customer Service. Thank you
Nikita was great!!! Extremely friendly and helpful!!!
Terrible customer service from some of the personal. Rude and hostile 👎👎unwilling to help a Senior citizen ☹
Beware of Public Storage! I reserved a unit online. The next day I showed up with a rental van full of furniture expecting to have a smooth move in. The front door to the office was locked and there was no one to be seen inside. I went back to my rental truck to try and call their office but it just kept me in an automated loop, unable to talk to a real person. Finally I noticed an employee come to the front door and unlocked it without signaling me they were open. So I get out and walk in and was immediately and rudely told by the man behind the counter (Lamont) that I could not be in the same warehouse sized office with him if I wasn’t wearing a quarantine mask. I said it wasn’t mandatory to wear masks in public and I was standing more than 6 feet away. He insisted I wear a mask or I could leave. I told him I had a reserved rental unit and a rental van right outside ready to be unloaded into my new unit. He again insisted I wear a mask or he would not help me and that I could leave. Lamont offered no alternative and said I could go elsewhere to find storage as he would not help me. After much back and forth he finally relented as I had already spent time and money just getting here just to be told to go away unless I could suddenly produce a surgical mask. Finally I got to the end of the rental agreement and noticed a $25 “administration fee” tacked on to my bill. This “fee” was not mentioned on the website or was very well hidden. The old ‘bait and switch’ fee. So I was basically charged $25 to argue with a Pubic Storage employee. Fun! Lamont finally showed me to the unit I had rented. Or at least he pointed wordlessly and vaguely at a hall of roll up doors. I asked him if there were carts available to help load in and was told no, the carts were locked away so people can’t use them. I guess Public Storage didn’t want to pay to have alcohol wipes or sanitizer so no carts for paying renters. So thoughtful! So after lugging heavy furniture to my unit. I put on the padlock I had brought and got the hell out of there with an ample amount of buyers remorse. A few hours later I got a message from Lamont saying he had forgot to give me my keys and lock for my unit and I could come back tomorrow and pick them up (don’t forget the mask!!!). I called back the next day and was told I wasn’t allowed to use my padlock and was only allowed to use a Public Storage lock that I had to purchase for $21. No I would not get a refund for returning the specialized lock after using it. The lock would fit only Public Storage doors so after you moved out it was trash. Another hidden fee not mentioned on the website, sign in paperwork, or even by Public Storage employees. Another ‘bait and switch’ grift by Public Storage. Don’t EVER consider renting a unit from the scam storage chain. I was told even if I moved out the next day I would still be charged for the worthless $21 lock and $25 admin fee. Public Storage uses sleazy business tactics to drain your wallet and makes sure your move in is as unpleasant as possible.
It was great!
My wife and I needed a 5X5 storage unit that was climate controlled and decided to stop by the San Pablo, CA, Public Storage office. We met with Laurie, who was welcoming and seemed excited to help get us on our way. Laurie explained she was awaiting several new renters who had made reservations online (if you need a storage unit, and PS has an opening and a good sale going on, do yourself a favor and reserve the unit ASAP), but made a few calls and when she realized the other customers would be there a little later, she decided to work us in. Laurie has a great personality and seems to really care about the facility and the customers. We were immediately comfortable with our decision to rent with this particular Public Storage office and were glad we decided to stop in. Laurie was very clear about the rules, regulations, and what their office had to offer in the way of services. Usually I have quite a bit of questions when entering into a deal like this but this time I only had one. I wanted to pay ahead of time for a few months. Laurie advised this was not an issue and proceeded to explain what would happen should I decided to terminate my month to month contract early. The entire interaction with Laurie was an extremely painless process. The building is very clean and the climate is very controlled. In fact, when I went there today, Laurie was working hard cleaning up after some savages that left trash inside the elevator and all over the floor outside of the elevator. Most anybody would be furious but Laurie was cleaning everything up with a smile and still took the time to say hello and ask how everything was going. With someone like Laurie working here, you know you'll always have someone to turn to should you run into any issues. Thank you Laurie for making an already hectic day, much less hectic, with a courteous and professional interaction. If someone in a position above Laurie reads this, please take notice of an exemplary employee.
How much notice to I give to move out
Great experience, Laurie was very helpful, thank you.
Jessica was very helpful and thoughtful.
Shout out to Nikita today for her Great customer Service. Thanks a bunch
I come in here everyday. I am doing work on the property. Nikita is awesome.
Came into the storage today. To pay on my acct. Nikita was so helpful. I appreciate all her help. Great customer service
Stacey and Nikita were wonderful professional Customer service . Cooperative and helpful in satisfying our needs
Stacy and Nakita were very professional and customer service was outstanding
Thank you Nikita for your great Customer service this morning. I will be back
I have been moving belongings in and out if this facility for the last 2 weeks. All of the Ladies here have been very Helpful.
You been recommended and will call by tomorrow. I need an small storage unit. Txs.
Daniel is the best!
Jazmine provided EXCELLENT customer service.
Very fast and good service
Excellent customer service I had no clue what I needed and Danielle was excellent and patient!!!
Amazing customer service provided by Jasmine. Nice clean and inexpensive.
It was a godsend for me that Nikita was in the office today to help me. She helped me to get the best deal possible when I needed to upgrade the size of my storage unit. Nikita, you don't know how much your kind attitude and professional demeanor meant to me. Thanks a million.
I came in to Public Storage today looking for prices on spaces. I was not sure of the size space I needed. But Nikita took her time and showed me a few spaces. Thank you for the awesome customer service. I will be back.
Awesome customer service! They gave me a unit right next to the elevator and been with them for a little over a year! Danielle was super sweet and very friendly on my last day with public storage! Thanks for everything!
Danielle is very helpful and kind. She answered my questions concerning my rental unit.
Danielle has a lively personality and a vivacious disposition, it felt like I was talking to another human being just like me and not a company 'drone'. She's helpful, humble, and amazing all the stars are for her and her service :)
Danielle was super kind and courteous during my visit! I always enjoy seeing a smiling employee whenever I can! I really felt zero judgement when asking question to which she was able to answer all of them. That elevator as a bit of a hassle for me, see I'm not the brightest potato in the bunch, but Danielle was happy to help me. Deserves a five star rating!
Me any my mom came in. I’m 24. We didn’t know how to use the elevator on the first floor so we walked up to the front entrance to the Public Storage in San Pablo, CA. Danielle was the one at the front desk and my mom had met her already but I didn’t. Danielle was a blessing in the good and happy sense because she helped us understand how to use the elevator. There was just a slight error in the instructions she made copies of for the people on how to use the elevator but I was smart enough to figure it out with the aid of the instructions and she was smiling, verbal, and, very friendly to us the whole time we were clueless. Her customer service was as if we weren’t really customers but rather as if we were someone she knew for years who she does business with who are customers and I like that! I work in customer service and Danielle has that attitude and customer service that I try to have everyday at work towards customers but I don’t have it like that, although I try. She’s a cool face for Public Storage.
Public Storage Representative - Danielle was great! very pleasant & helpful, Thank you!
Huge shout out to Danielle, was incredibly nice, friendly, and efficient. She was also very patient and completely professional with me when I had lot of questions and helped me figure out exactly what I needed!
Christine was extremely helpful and polite. She knew the business and facility very well. I didn’t need to ask questions as she was always a step ahead. The facility is well maintained and clean and she listens and cares about her customers.
I have been using this location since January, and have had the best experience with Christine. She is pleasant, knowledgeable, and efficient. She has been helpful every time I have been in. She always goes the extra mile to make sure all my needs are met. She thinks of everything. I wish every business I have to deal with had staff like Christine!! It would make life so much easier. Public Storage should do everything they can to make sure employees like Christine are treated well, shown and let known they are appreciated so they stay with the company.
Thank you Christine for your amazing help and smile! This is truly a facility with genuine customer service and it was a pleasure doing business with you. Thanks for all the helpful information. I will be back.
So far so amazing! First, and foremost, when my fiance and I first checked-in our person Christine was from the get-go and for always AMAZING. She's rad. The super raddest of all the possible rad things. Second, the place itself is great: clean, neat, easy to access, all the things. Most important though, is how easy our introduction to the space and being a new client Christine made the experience for us.
The lady that works here is awesome! Christine helped me out with some issues I was having. Kind, bright & helpful.
Christine was very helpful and knowledgeable explaining everything about the storage/facility. Facility was nice and clean. Definitely would recommend.
We received great customer service from the property manager, Christine. Clean place and great prices.
Christine was really helpful. Will definitely recommend folks to go to her for storage assistance.
Christine was so helpful getting us setup with a great storage unit. She is very knowledgeable, and she walked us through the process seamlessly. We are happy with the high level of security provided, as well as how clean the building is. We are glad we chose this Public Storage location! A++ customer service
My fiance and I loved the customer service offered by Christine. She was very attentive to our needs, she explained clearly, really very efficient. Minutes before we had visited another place for information and not even close to customer service like Christine provided. We really appreciate it. Customer service in a business makes a difference. 😁 🌟🌟🌟🌟🌟 😁
Christine and Danielle were very friendly and helpful. Clean and professional facility.
They raised rent every certain amount of months you have a storage for. They closed the storage on random days dening customers to there storage.
Christine is very helpful and friendly from start to finish. She explained everything well, very patient and answered all my questions.
Incredibly friendly people. Danielle made the entire process very smooth. Honestly one of the nicest people I've met in ages!
I hated being in storage, but Christine at the San Pablo Dam Road Public Storage was always polite, attentive and super helpful, thank you for all your help moving me out!
Christine has always been very professional and helpful. It is a pleasure during business with this site because of the fantastic customer service that Wonder Woman, Christine provides. lol
Facilities are much better in the past few months since the new manager Christine has come on board. I don’t rent a unit but I do purchase package materials from there monthly. Christine is very pleasant and greets you with a smile, has great customer service. I will continue to purchase from this facility.
Convenient location, clean and up-to-date facility, and very friendly and helpful staff! Christine was very thorough and efficient and informative.
This is a great place and reasonable prices compare to others around. Lesea and Juanita go out of their way to be accommodating. I once forgot to put a lock on my storage and not only did they called me but out one of theirs so that my storage was secure. Thank you.
Christine was very helpful and made the whole process of renting a unit smooth and flawless.
Great service from Christine. Made the process easy.
Rented a space here today. Christine was friendly and made it easy.
Jasmine was very helpful and patient with me during the process of checking me in for my storage rental.
Danielle was a amazing customer service rep. I came in because my keys got lost she was so friendly with getting it done. She also let me know of the deals online because i was think about transfering my storage from Sacramento to this one. She even went above and beyond and called my storage manager and let her know we would need the key off so i could get a new lock also. Thank you much danielle for the help ps. The place was very clean.
Hours of operations are ridiculous. Working people like me, just never can get time to get anything
Danielle was over the top helpful and I loved her attitude. We had a few laughs and she showed me how to find the deals online in order for me reserve a unit!!! Wish there was her type of customer service every where I went! Thanks Danielle!
The Public Storage overlooking 80 on San Pablo Dam road is awesome. Christine checked me into our unit and was fantastic. The facility is and grounds look great and having a climate controlled unit is desperately needed. I would definitely recommend this location to others.
Friendly service. Christine at the desk was very courteous, helpful in assisting us to setup our storage unit. Her knowledge and patience have definitely made this a very good experience for us. Five star, highly recommended.
Came into the Public Storage location looking for advice on temporary storage in anticipation of our move. Christine was informative, friendly and knowledgeable. She showed us a couple different spaces, trying to get us the best deal for our money. She also advised us on moving supplies. This place really does have everything you need. Add in the great return policy they have for unused boxes and we were sold.
Christine has been very helpful and patient with all of my questions regarding a unit. She’s so friendly and welcoming. This location is so clean and everything is easy to find. Will definitely be recommending to family and friends.
I do not regret going here! I worked with Christine and she is by far the most professional employee there. She doesn’t give you the run around and is a very pleasant and friendly person. I highly recommend this storage facility and I recommend you work with Christine she’s just the best!
Christine has always been super helpful; provides service with a smile. The facility is clean with easy access. There are plenty of packing/moving supplies. I'd recommend this facility.
The Property manager, Christine is awesome! She was super helpful and knowledgeable when helping me to choose a storage unit. She’s always friendly when we see her and ready to help answer any questions we have.
Great service ! Christine made everything super easy I was in and out n about 30 minutes with a storage space. It was my first time renting a storage space and I couldn't be happier. absolutely no hidden fees !
Danielle and Christine were friendly and helpful. Great service!
Christine and Danielle are awesome! Super helpful, professional and friendly. Im moving back to the area and a first time storage user. I feel comfortable and confident that my items will be taken care of this facility. Clean space and wonderful customer service.
The storage facility has lots of security.
Recently rented a storage space at this location. The property manager, Christine, was very professional, friendly and helpful. I had no idea what size space I needed or what supplies I needed. Christine took the time to explain and go over everything with me in detail. The property is clean, well maintained and I would highly recommend this location if you are in need of storage!!
Christine was excellent with her customer service, knowlegable and friendly. She discussed pros and cons of different units.
Christina is the current manager in El Sobrante Public Storage. I feel that it is my duty as a customer in that Public storage to write about her: 1- She is knowledgeable and polite with the right answers and actions. She routinely walks around each floor to make sure the customers' storage as well as customers themselves are fine. 2-She is elegant, which has affected the inside and outside of the storage. Now, not only inside the storage building, but also the outside, where customers park, is clean. We know that cleaning the dirt, that some customers leave, is very challenging but she somehow manage it. 3-She willing to help the client with their legitimate request. She makes customer feel that she cares. I hope that Christina's personality and job performance would be a model when the Corporate hires managers.
I will be needing to rent a storage space and after numerous searches I have decided to go with Public Storage on San Pablo Dam rd. I was helped by a lady (Manager?) named Christine. She informed me of all the different prices/sizes available. She was very knowledgeable. The facilities were clean and the front office space was well stocked with the supplies that I will need. I will most definitely recommend this facility to others.
Christine has been a tremendous amount of help while we moved our clients junk out. She has been friendly, persistent, sufficient and coped with all of our problems. If you have any issues, Christine is the one to go too. The public storage is clean, organized and fairly new with great customer service. The elevator code and security is a bit of a hassle but it’s all for your own good and safety to insure that your belongings are safe and sound. There are defiantly some weirdos lurking around so be safe and don’t be too nice and don’t give out ur own codes. Best to luck to future public storagers. Also I highly recommend getting the wagon from the main office to hall out ur stuff or any boxes and such. Other materials and equipment needed are available in the main office as well. Cheers.
Great security system and very friendly and helpful staff ladies
Wonderful facility, clean and secure. Staff are always warm, friendly and extremely helpful. Christine always goes out of her way to be helpful and takes the hassle out moving storage items in and out. They have the things needed to manage your storage on site.
We were moving, big surprise. So, of course, I visited the store a number of times. Christine was always VERY helpful not only with returns but also packing info which was appreciated since I had not moved over in > 25 years.
Christine was very helpful and patient with me selecting a unit . Lightning was very Important as I am 60 years old and my eyes are not what they used to be 🤗👀😎
Move in Date: February 2, 2019 My move has been horrible with the exception of Public Storage at 3255 San Pablo Dam Road, in San Pablo CA, and Miss Christine who has an angelic face with a personality to match. She was above and beyond helpful, good natured, and her calmness and demeanor was relaxing. I actually told her what a calming effect she had on me because I knew getting the storage shed was going to be the swiftest, and easiest process I was going to have all day. As I was checking in, everything was going accord plan, it was easier than I was expecting, the place was so clean and refreshing, and they have some pretty cool technology. Thank you Christine for making the storage rental such an easy process. To Christine's boss, you should give this hard working lady a raise. Tip: You want to make sure you keep Christine, she's such an asset to your business. Weary moving/storing people come in weary, tired, and ragged and she's just so nice, and efficient. My move with the exception of the storage facility in this review, was horrible. It started a few weeks ago when I got pneumonia, I had a cold that caused pneumonia. Then I was coughing loud and hard, and on the 19th of January I went to the ER with broken ribs and pneumonia. I broke my ribs coughing. The ribs are in two pieces it was a full on break. The Doctor at the Veteran's Hospital in San Francisco about a 45 minute drive from my house was so inept and he would not prescribe anything stronger than Ibuprofen which I was already taking and still feeling like I was being stabbed in the ribs every time I moved or coughed, and I coughed a lot because I had pneumonia which he did treat. I am in the process of filing a complaint. He diagnosed me with pneumonia and bronchitis as he says ribs don't usually break when someone coughs. Anyway, I drove all the way back to Richmond CA, in a whole lot of pain. Later that night, probably from all of the driving, my ribs started hurting even more so I call back the VA ER in SF when I got home. I was crying and saying I was going to file a complaint, I told them how bad it was hurting they said come back in, and I said I don't have gas to go back, and even if I did I don't want that doctor to treat me again. It's actually the second time he miss diagnosed my broken ribs, and refused to treat pain. So they said I could go to the local ER and I did. The ER at Keiser also missed the broken ribs, and she treated the pneumonia and COPD, said it was highly unlikely to break ribs while coughing. Apparently they missed the break too. So, I finally explain everything to my regular doctor, who overnights me some pain meds that arrived on January 31, 2019. The medication made the pain go away a bit so I could pack. Every time I move my arms up, my ribs hurt. On Dec 31, 2019, I had the truck scheduled for noon and movers scheduled for 2:30 pm, they came and filled as much of the truck as they could before we went to the storage unit. We got it halfway filled, and went to check in at the storage shed. I miscalculated time and got there at 5:45 pm, which was too late to unload, so they asked me to come back tomorrow February, 1, 2019. So I drove home with a full truck and have to rent the uhaul another night. The movers asked me to meet them there at 2:00 to check in, they must have been thinking it would take at least an hour to do. I was stuck in traffic too, I got there at about 2:20pm. I got there, and Christine checked me in, and I waited about 3 hours for the movers. It wasn't their fault, there was heavy traffic from San Jose. I waited till about 5:00 pm and walked the cart I had borrowed back up a high hill, it too me several minutes as I still have pneumonia and broken rib pain, and I am seriously out of shape too. Once I turned in the truck, turned around to leave, and the movers show up. I pointed them to where I had parked the truck and they drove down the hill to the storage spot. I had to go back in and get the cart and roll it down the hill again. Too bad,I can't finish -out o
Christine was very helpful when checking out the facility. The facility was very clean.
Ariana is a very wonderful and helpful manager who helped me get through my move in as easy as possible appreciate her services
Ariana was very professional, as well as helpful. I’m moving and she help recommend the right boxes and other supplies.
Lisa (who works at the front desk) was great! She really helped me out with my various questions and was extremely friendly while doing so. Thanks Lisa! : )
Friendly customer service from her. Highly recommend this facility.
Teila was awesome and very helpful.
I came in today to purchase boxes and moving supplies. An employee named Brayan gave me the best service. He managed to help me with my needs. He gave his honest opinion in how much merchandise I really needed. I really appreciate the service.
amazing place and nice people
Ariana was pleasant and very helpful. I will be returning if i need more packing material.
Martha was very friendly
Sara was super great and helpful!
Excellent facility. This facility has a huge selection of packing supplies. The office is a beautiful showroom of bubble wrap, tape and dish packing paper. The rental process was easy and uses modern technology. My entire lease took 10 minutes. It was all done on an ipad. Sarah was helpful and carried the packing supplies to my car and helped me load them up
Sara was so helpful and did a great job on renting me a unit quickly and professionally. The facility was clean, well lit and I felt safe.
Sara was so helpful and pleasant to work with
Sarah moved me out and provided exceptional customer service. Great service!
Sara! Outstanding and personable...
I had a very good experience, Angelica and Stevie were very helpful and made the process very smooth and easy.
Clean space, easy check-in. Stevie helped me and she was great!
Stevie was extremely knowledgeable, patient, thoughtful, and helpful. I rented two units, and she took great care of me, answered all of my questions, and had me out of there in no time flat!
Stevie and Angelica were great very helpful and knowledgeable. thank you.
Russell was very informative and offered excellence customer service. Will recommend my friends and family to this site for great customer service and a wonderful experience. Thank you Russell for everything.
Stevie was great, but Public Storage should make it clearer on their website that insurance is required
Sara helped me about two weeks ago, the facility was very clean go see Sara if you need a storage unit
Sara and Stevi are an asset to Public Storage the units are nice and clean
Stevi and Sara were very friendly. The facility was clean. Sara found me the right size unit at the right price. Stevi completed the rental quickly. These 2 ladies and this facility are highly recommended by me. Thank you Sara and Stevi. Ps they have a huge selection of moving supplies at a fair rate.
I really appreciate angies help she helped me get the unit i was looking for and she had such good customer service and she was really nice
Angie was suck a blessing to me I was in a situation where I need a small storage on the spot she whent above and beyond with helping and had great customer service
Angie and Stevona was both most helpful. Great customer service. I would come her again if need be 2 store. Thanks gals
Angie and stevie were great. I came into rent a unit today and they were very helpful knowledgeable answered all my questions. I definitely recommend storing here facility is super clean and customer service was great. Thank you ladies!!!
Angie was very helpful!! I'm moving out and had no idea how many boxes I needed or what sizes to get, she was very nice and after listening to me she suggested a variety pack which included all the supplies and boxes I needed and she helped me load them into my car. I really appreciate the service I recieved here :)
Angie was polite and throughly advised me of all my options. Very happy with service
You pay alot of money and you don't have access any time. Soon we'll suitch to another storage
Thank you for the great service! Very clean facility.
RUSSELL WAS VERY FRIENDLY AND Professional. Thank for being fast and efficient.
Naomi, simply the best!!! Great attitude!!
Naomi is an amazing employee who offers fantastic and fast service!
THANKS you Naomi for MAKING GETTING storage quick and easy. Even the elevator demonstration. Come see Naomi and Joe at public storage
Fast, professional and goes the extra mile! I especially want to thank "Naomi" great service, you Rock!
I had to rent a storage space today. I went to the public storage on San Pablo Dam Road and had the best service from Naomi. She showed me all of my options and even let me take a look at the available space. She made the process so easy and convenient. I will recommend Naomi to any of my friends.
Angelica and will are the best and they are so happy and friendly and positive they made me feel very welcome to the public storage family i recommend that if you want a storage you should ask for them.
Will and Angelica are so and helpful and kind I will come to them if I ever need to rent with public storage. They are what customer service is about
Clean facility! Great staff! Angelica was so helpful, knowledable, nice and all around amazing to work with! I cant recommend them enough to store your belongs and at a reasonable cost too
First time dealing with public storage and I wanna say the young lady was very helpful, super nice, and great customer service. She helped me with everything that I needed. Thanks Angelica!! Your awesome!!!!
If you use Public Storage be prepared for rental hikes in prices often. This facility used to be very clean but people started to leave their trash and old furniture in the halls, by the steps, in or near the elevator and in the foyer, outside and by the private dumpster. The sliding glass door was damaged (broken glass) and never repaired while I was there. The door stayed opened lessening the security. Elevators and doors to the halls were locked but sometimes renters would prop open the downstairs hall door which breached security. The foyer became a place to leave junk. I don't know if the broken door was the reason but the hours had changed from closing at 9 pm to 6 pm. Which pretty much was an inconvenience to people who worked. I traveled 74 miles to find that I couldn't enter. That closing time is only convenient to those who work a night shift or don't work. Staff was polite, store stayed stocked with supplies and was neatly arranged, restroom was available, moving carts were available, two elevators were available and easily accessible. Parking was limited (especially if there were more than 3 moving trucks) however, the last time I was there, there was construction going on in the lower parking area which might be improving upon the space.
Sharmika and Angelica have the best customer services I have ever received. They went beyond too make sure I found the right storages space. I definitely would store here again just because of them. Thank you Girls
Sharmika and Angelica gave me great customer service experience. I had questions that they helped me with with a smile. They are a great team Public Storage is lucky to have them. Thank you again Sharmika and Angelica. Thanks, London.
Sharmika has positive attitude and great customer services skills, I came at the last minute and she still took my payment, thank you sharmika
Sharmika and Angelica are two of the most outgoing and professional ladies. Answered all my questions with a smiled. Keep up the great service.
The people are friendly and very helpful. The units are clean and reasonably priced. I love that they have alarms on every individual unit. I would recommend them to everyone.
Godd service by associate Will and sharmika
Will was very great and help me get the right boxes I need. Will definitely be coming BACK 😀
Leslie and Sharika were wonderful! They were very patient and courteous with me to pay my bill which is at a different location, and their system was down. They gave many options on how I could and waited for the account to load. They resolved all my questions about my account and were so nice and friendly and professional and outstanding. I will come to pay my bill with them every month for their wonderful customer service.
Been at this location for 8 years never had a problem - very helpful staff - closed out yesterday with great help from Leslie - thank you!
Changed hours with no notice, and still charged the same hours
William at Great customer service skills got me exactly what I wanted in a timely fashion best public storage I ever used
Sharmika has great customer service she answered all my questions
Sharmika was so so lovely and helpful. Truly a wonderful experience!
Sharmika has great customer service thank you sharmika
I am completely disgusted with this place. When I rented it had gate hours to 9 pm and now it's 5 pm but we are being charged full rate. So disappointing.
Great services love the staff shout out Sharmika and Matthew
Sharmika Halrma and Stacy werr Amazing they were polite,understanding and shown outstanding customer service! I will definitely be back. Worth it all thank you ladies
I hate writing bad reviews, however, I had a really bad experience: The price was great, the sales person was friendly and the location was clean and convenient. Unfortunately, they were broken into and my unit was ransacked. I mean destroyed. Antique furniture broken, trunks thrown around and anything of value stolen. The worst part is they never even told me! Apparently someone rented a unit to get access to the facility then spent an entire night bumping locks and rummaging through dozens of units. I found out months later when the San Pablo Police called and asked if I was one of the victims. I immediately ran to my unit and found out I had been burglarized. My heart sank. They took jewelry that belonged to my deceased mother and even my fathers army medals from Vietnam! When I asked why they didn't call me they said they only called people who looked like they had broken in. This seems like they were blatantly trying to hide the break in from their customers. The police officer told me the same thing had happened within the last year. I had private renters insurance through AAA so I at least got some money back, but the stuff I lost was so sentimental and the damage so blatant that I cannot trust them ever again.
Sharmika has great customer service and was very helpful.
Sharmika and Matthew had great customer service fast friendly service!!!!
The internal security is lax with customers cutting off the locks of other customers and stealing their belongings. The responses from management when I lost several thousand dollars worth of goods was minimal and cursory at best. The rates continue to rise far above the cost of living. Since I first signed on with PS my rates have more than doubled. In recent months the people living in the homeless encampment to the north have been frequenting the northern lobby at night to get out of the elements. This does not promote a feeling of security. PS's response is to shut down at night almost as soon as the work day has ended (6 PM) and 5 PM on weekends. We no longer have access to our belongings at night. I pay nearly $5,000 per year for my small unit and now I have minimal access to it. I'm not pleased.
SHARMIKA & SHERRY are the best workers at this facility. They deserve a SECURITY guard on duty. They're soooo HELPFUL, PLEASANT & just GREAT PEOPLE who do their jobs WELL. They actually take PRIDE in what they do. If I could rate them 10 STARS I would, they took great care of my MOTHER & I truly APPRECIATE their help. I miss JESSICA she's also a GREAT MANAGER & JORDON was AWESOME as a DISTRICT MANAGER. JESSICA is at a NEW LOCATION but she should've been the NEW DISTRICT MANAGER. I feel like IRIS could've done MORE for my mother than she did.
Sharmika and Monique were very helpful with assisting me access my storage unit today. I appreciate how informal and helpful they were.
Because of Sharmika and Monique!!!! They are awesome! They were very attentive and wanted to be sure I had the size I needed. Cost was a factor and Sharmika ensured my happiness. We walked to each unit I was interested in. They both were very friendly. I would refer others to this location and would use it again if I had the need. Jackie
Sherry and Sharmika provided exceptional superior customers service. They create a very warm and safe environment. Their professional attitudes for your business should be appreciated...location is great Pear Martin Customer
Great service and help
Great place and ppl
Nicole did a really great job helping me find the perfect United
service with nicole was really great she was very helpful and answered all my questions which ultimately made me get one of the u iuts thank nicole
Stacy is the best, exellent service.....
This facility is easy to get too, clean and the store manager Nicole was very nice and super helpful! I am very happy with my experience at this public storage. I'll be telling others about it. :)
Love this place.... Nicole was very helpful great customer service from her....
Pleasant Attitude... Great personality... Very informative.... The nice woman who helped me was Nicole... Kudos and good work...
Nicole thank you so much for your help today. I love that you explained everything truly. Will definitely refer friends😀
Nicole was very nice and helpful at public storage. She explained everything very precisely and her customer service was wonderful. Thank you Nicole!!!
Nicole was so amazing and fast. It also make it very easy to deal with your business when a person loves their job. Love her!
The price is right at PS El Sobrante and it was so easy and quick to complete the application process. Nicole was wonderful to work with, very nice, efficient and quick. Thank you Nicole! 😄
I have used multiple public storage's and have dealt with many of there employees, but I have to say the property manager Nicole here is absolutely by far the best. She is always super sweet and helpful. She goes out of her way to assist and satisfy her customers. Nicole is always polite patient and professional no matter what is going on. I've seen Nicole in action she had a customer that was yelling at her and being rude. She also had myself and 3 other waiting not to mention the rental she was doing. Nicole never lost her cool she was AMAZING. I always make sure to go when she is working because she is the only one at that property that actually does anything and makes sure your helped and satisfied. I've gone there when she's off and its just not the same. The other girls there are not friendly or helpful there always on there phone and most of the time the office will be locked lights off . I know I sure do appreciate it Nicole she is the best. Your lucky to have someone as talented and dedicated to her job as she is. Nicole there does the job of 2 at least this property use to always have 2 people staffed there but ever since Nicole has been up here she is always by herself and she does an amazing job and yet when she's not working there are two and the service is terrible. NICOLE YOUR THE BEST
Nicole was awesome. Answered every question I had. She needs a raise
Their Manager Nicole was the most pleasant, understanding and helpful employee I've had the pleasure of dealing with. Its great to see people who know there job and do it well. Thanks again.
Great costumer service. The property manager, Nicole, made the process quick and easy, and was extremely friendly.
This storage place was great. I needed a place at the last minute and the lady who helped me Nicole was wonderful she help me with everything I needed. It's nice to go somewhere and have them still go the extra mile
Nancy was very helpful..
Public Storage has been great , the facility is nice and clean , Nicole has always been a great help to me . Bob Spiers
This PS facility is clean, secure and in a convenient location to serve El Sobrante, San Pablo and Pinole. But the best thing about it is the level of customer service from Nicole and her team!
Nicole was an awesome help to us today! She went out of her way multiple times to make sure we had the appropriate unit for our needs and came to help with the elevator code numerous times. She was super helpful and kind. Her customer service was top notch!
Incredible facility! The premises are always immaculate and staff is always willing to bend over backwards to help. Nicole helped me out of the crunch I was in today with a genuine smile on her face. THANK YOU!
Great service and Nicole the manager is bomb and very clean
Halema done a wonderful job explaining everything that I got my storage unit right away. Her supervisor Nicole was awesome too
Nicole was very organized and got us what we needed.
There have been over 60 break-ins over the past weekend at this storage location and come to find out the employees were the ones breaking into people's storages. This is not a good place to keep your belongings safe they have no cameras and they're thieves
Thanks to little Gianna for letting me stay inside while waiting on the bus.
Gianni took good care of me.
Nicole did a great job helping me finding the right size storage and I'm very thankful for that great experience thanks
I came to pay my bill and Nicole helped me out with a few questions about a space.. She was very helpful and GREAT customer service.
Nicole was incredibly helpful, nice. She made my experience easy, pleasant and fast. I will definitely come back.
Public storage has very good prices and jasmine was very helpful and funny. Come to jasmine if u need storage
These people are without a soul and human compassion. And they lie all the way up through corporate to cover their ass
Jasmine is the best!
The employees are very nice helpful understanding and go above and behind to assist. Special that's to the remarkable Jessica! Yes please go see here and sign up today! ✌🏿
Jessica is very helpful to up early in the morning. Very polite and nice to look at..
Place is clean Jessica is wonderful and extremely helpful storage is clean happy I found this place
Christine was very awesome. She stayed late to help me.
Jess was very nice and helpful .my unit was clean and my experience was awesome
Jessica is so amazing she always gives me the best customer service she is just a doll I love her I would recommend this facility to anyone who is looking for a storage.
Shyen and Tarynn were the people who helped me. What a wonderful experience. They have great personalities and made my transition so easy. Thank u guys for all ur help!!!!!
Fast easy clean facility and very helpful staff.
Jessica is the best! I buy units all time and public storage is the best. Clean units here!
Jasmine and Jessica are really very helpful. When I came to buy boxes Jessica knew all the measurements right away And Jasmine was the sweetest. They helped me find the best box for my tv at a really good deal.
Jasmine and Shyen were great. They Were both very knowledgeable about the facility and were very nice and helpful. The place is clean and you can tell they take pride in their jobs. If you need a storage make sure to cone here first
Dominique great service thanks she's the best
Basically everything about this place is great because they now have better staff. I would rate 5 stars but I just wish the hours were better, like staying open til 7pm during the week for us hard working folks and 6pm weekends.
Very good, safe facility. The price is a little steep though.
Excellent customer service.. Me and my husband got the size that we needed. And a great price and the cleanliness storage that rented from..
Quick and easy sign up; large clean safe facility with easy access.
good place to store. good servicio
great service nice clean facility!ladies in office are very helpful
I came in here to pay a bill this place is fast convenient and the staff are personable.
The ladies in the office were so helpful. They made my experience a little less stressful, moving is not fun! The building was very clean too.
Great, clean, friendly place👍
Service was par excellence with every staff member. I have an octogenarian husband who was helped greatly.
I had to move fast and the staff at this location made the whole process easy. One less thing I had to stress over!
Clean facility .
I loved there customer service they explained everything and answered all my questions and were bright and cheery soon as I walked in.
Very clean and well maintained facility. Staff was friendly and nice. Easy and accessible.
It is such a hassle when youre trying to move, especially out of town but people like Jasmin and Naomi at public storage in San Pablo make life seem less stressful. Love to give credit where credit is due. Wonderful customer service!!!!! They made me feel welcome and secure about storing my belongings, and to think i just stopped by for boxes...Amazing people!
Sherry helpful the whole stuff is GREAT
Very helpful and informative. polite staff as well, which provided good service.
Super friendly service and better rates than others in the areas
I was anxious until Sherrie Made me fill at ease and showed me the perfect size unit for the right price and my property will be secure. Thank You Sherrie
Moving is so stressful and with 3 kids it can be a nightmare. When I went to public storage unsure of how many boxes I would need to pack my home i was pleasantly surprised to find some one who did. Thank you, Sherrie for all your help. Public Storage is more than storage; they have all the packing supplies necessary for moving too!!! Thank you for making my move easier than what I could of imagined.
Thanks to Sherrie and Jessica for the wonderful customer sevice.
Erick is very professional, helpful, knowledgeable, friendly. I am very happy with his services.
Sherrie and Jessica were fantastic. They were extremely professional, patient while I made my decisions, and there was no wait when I arrived. Also because of how fantastic they were so fantastic my mother also rented a storage unit.
Excellent facility! Clean, secure, great lighting, patrolled regularly by staff. They even called me within 20 minutes after I left the facility to let me know I had closed the door but forgotten to place the lock on my unit. Ask for Sherrie! She is the best!
Very good service thanks Sheri
Andrea gave me great customer service, knew exactly what I was looking for! Has one hell of a personality, there should be more workers like her! The location was great, the property was clean and well kept. Will recommend others
Jessica and Sherrie have great customer Service very helpful and knowledgeable thanks for all your help lady's
Andrea and Sherrie helped me with new lights in my unit. Their customer service was impeccable. Now I can see what I'm doing. Thanks ladies.....
I really really like it there, its been a little over a year, and Sherrie has been there with me, always available to help in any way. GREAT CUSTOMER SERVICE, they are all great. So Thank You, keep up the good work!! Evi Reel
Did a very good job quick and efficiently...sherrie was great and so was staff, very friendly
Andrea and Sherri are awesome! Very attentive, great customer service. Property is always clean!
Great storage facility! Great Staff! Especially SHERRI & ERIC😊😊😊!!!
Great customer service! I recommend coming to this location if you plan on storing any time soon. It's always kept very clean and the manager Sherrie is extremely helpful and knowledgeable and always keeps a smile one her face. Not something you see a lot these days in customer service and it's highly appreciated.
The entire team will work with you....I've worked with Sherrie and her team for the last 6 years...they are over the top Professionals
my mother has a storage at this location and every time we visit the office sherrie the manager is beyond helpful and professional. I never thought that having a public storage spot can be such a positive and rewarding experience. thanks public storage and thanks manager sherrrie!
Sherrie and Eric are the best at el sobrante public storage... They have helped me a whole lot...by me moving on.my own everyday they take out time to bring me a cart to.the lobby for convience...something they don't have to do I Greatly appreciate them...El sobrante public storage ROCKS!!
Sherry is the best. You need a Sherri at all of your locations. She is doing an excellent job with Eric & his customer service is suburb.
Going into public storage to pick up a unit I bought at auction. Sherrie and Jessica were very friendly and helpful! I buy at all storage facility's around and this is by far my favorite.
Excellent customer service from Jessica. Jessica and Sherrie were very helpful and professional and was able to answer all my questions!!! Thanks ladies!!!
Excellent experience. I was overwhelmed with the storage companies in the area. I just started hitting up each one....three the first day....three the next day, etc. When I came to El Sobrante Public Storage that was it. I just made my mind up there. Clean, excellent staff, good location. Very clean grounds. Very clean storage areas. Didn't get the creeps with dirty units and bugs like some previous locations. Staff is great. Staci checked me in. Very helpful. I was on mental overload, so she didn't mind repeating all the info. Very patient. Plus I went online to reserve a spot, and the price was cheaper online so that was the clincher for me. Also Sherrie was super helpful the following day. I would recommend this company to all my friends.
Clean facility!! The staff there is very helpful and friendly!! I have been with this facility for 2 years now and it is always a pleasure to speak to the ladies at the front desk.
My Aunt rented a unit here a couple weeks ago. The ladies in the office were extremely helpful. if you need storage go visit Sherrie, she is the manager there. Great customer service. Great location.
First of all, I would like to say, these two ladies deserve a raise. Or at the very least, a bonus. I have been in a management position for 31 years, and was so impressed with Sherrie and Jessica. Not just with their kindness, and the way I was received when I entered the property, because as we all know, any employee can fake a certain air of kindness. These ladies WERE Public Storage. The way this company was represented by these employees genuinely touched and so impressed me. You could see immediately they were proud to be working for their employer. They were both so knowledgeable regarding the rules and standards of Public Storage. It was immediately apparent to me they had surely done their homework. They took me through every step, and made me to known that my belongings would be safe and cared for. I'm not sure who trained these fine employees, but who ever it was should know that these two ladies have not dropped the ball. When an employee cares so much about their customers, it doesn't feel like you are just renting a place to store your belongings, it feels like you are leaving them with a friend. Lastly, I want to tell you theyq sold me the exact amount of boxes,wrapping paper, chair, couch.mattress covers, a lock.....Just exactly everything I would need to make my move an enjoyable transition rather than a stressful one. Thank you so much Public Storage, Sherrie and Jessica. Keep up the good work. So far, 3 of my friends have also rented units from Public Storage.