Public Storage Self-Storage Units at 398 Carlson Blvd, Richmond, CA

Constance was so helpful to all while I was here trying to empty my unit. Thanks so much for caring people.

Constance was very helpful and informative I really appreciate her help

I just wanted to write a review about my experience at this facility. The manager Constance is very friendly, and she is always smiling ready to assist. I will definitely come here if I need another storage facility!

I’ve been to this location twice. The first time was a bad experience. The second time was perfect. The new property manager Constance is great I get this spot a 10 out of 10

I just want to say that Candice does a good job with place always clean and she very respectful and awesome she has great customer service. GET GRIL good job

My family estate have used the facility for over 30 years and now that all the ancestors in my family that had dealings with this establishment have passed on an left the responsibility on my sister and I, I have nothing but love an admiration for the owner mainly the property management rep Constance. She helped us in more ways than one as we sorted thru items that we hadn't seen since childhood and made the whole process so much easier for us especially since emotions were involved. I would recommend this place 10 times out of 10. Respectfully

Great Customer Service. Good deals depends on the day.

Constance has been the best customer service I’ve had since I’ve been using this company for the last 6 years. Very helpful and friendly! I suggest this location based off her alone.

Constance is amazing . Thank you 🙏🏽

This public storage is very convenient, clean, and the units are well kept. The customer service is outstanding. The property manager, Constance, helped me with a little issue and answered all questions thoroughly and guided me through all help I needed. The friendliness was a wonderful and refreshing bonus to the calls. I highly recommend this Public Storage!

Excellent help from the office, thank you Constance! I recommend it to everybody.

Wow! Greatest Customer. Service EVER from Ms. Constance! I Am Extremely Satisfied by the Professional Kindness That the Property Manager Ms. Constance Provided! Thank You Constance!

I just got a storage unit and Constance was amazing customer service was extremely great. She’s very friendly and take the time to ensure everything is ok. Please keep her at this location

i came here on monday and Constance was helping me out she was amazing super kind, accommodating and she was handling like 4 different customers by herself and gave everyone of them great customer service. she’s great and pay her double her pay🫡

I recently used this facility to store my furniture for two months. Constance -the property manager- was very friendly since the first moment, making honest recommendations on the size of the storage I needed. The manager also recommended that I download the PS app. That saved so much time in checking my charges and accessing the property without delay. I had an issue when I checked out, as the company charged me for an extra month. Constance was instrumental in helping me get a refund. If you read this, thanks a lot for your help!!!

I've stored with this location twice. The staff are super friendly and helpful! Constance helped me with some technical problems, and was very patient and thorough. Highly Recommended.

Manager was very helpful & supportive.

Constance was very helpful. Helped me get the storage I needed and wanted. Explained everything in full detail. I loved her customer service!

Constance she really knows her stuff and have great customer service and I will definitely come to her for now on

Constance is a great employee. A very nice person. I'm glad she's there. She treats people good! - Peter

Constance went above and beyond to assist with my payment. She is courteous and knowledgeable. I highly recommend this this location!

I recently went to reserve a storage space at the Carlson facility. Ester, who was on call and in charge, was a great help. She was polite and very helpful.

Constance very nice, great customer service.

I had a very positive experience checking in with Public Storage. The front desk person, Lori, was super helpful, friendly, and accommodating to my schedule when helping me check in. The check process was super easy and I feel like my stuff is in very good hands. Would definitely rent here again!

Love Mau! She's such a pleasure! Always kind and helpful. Thank you so much for your kindness.

It stares me one of the nicest people .she helping me through the whole process getting a unit.thank you esther.

I Had A Storage Unit There and one night I came and guys from the apartment building across the street had broken in and were taking things in the apartment building and when they seen I was watching them I was shot at lucky I wasn't hit and got away

Super great service from Mau and Laurie! Great location.

Gran surtido variedad y calidad

I’ve had many storage spaces over the years with many moves and this public storage facility has some of the most friendly and helpful staff I’ve ever encountered. Not to mention some of the best prices! Special shout out to Mau who goes above and beyond to take care of the property and its customers. She is an absolute gem!

Mau es una persona que da un excelente servicio en la oficina. El edificio se encuentra muy limpio un 10 de 10 para ese edificio

Property manager Mau is GREAAAAT!!! She is so kind and so helpful. I wasn't sure what size storage I needed. She took the time to help me find exactly what I needed. Thanks again Man.

Mau una persona muy amable buen servicio la oficina limpia y un ambiente agradable al atender los clientes

Laurie was really sweet and nice and made me comfortable

Laurie And Mau , in El Sobrante and Richmond totally made my stay a complete success. I could not have imagined that i would miss my trips to storage, nor that i would actually want to review their good work, but hey Public Storage, ill be back myself and will refer my friends as well! Well done and thanks to you both! 5 stars!!

This place was perfect! Easy to access my unit through the app and great customer service :)

I give this place a 5 stars. Mau is the best!! She was such a great help and I am so satisfied with the service. I’m definitely recommending this place to my family and friends. 👍🏽

MAUELUA IS AMAZING! 5 STARS GREAT CUSTOMER SERVICE VERY FRIENDLY MADE ME FEEL WELCOMED AND ANSWERED ALL MY QUESTIONS. I HIGHLY RECOMMEND THIS LOCATION AND ASK FOR MAUELUA!

The customer service was super great. It's just the price are very HIGH.

Great manager at this branch. I always see her running from office to office non stop. Great attitude and customer service. Thank you Mau

Manager Mau is great! She’s always so helpful whenever I have questions and is always sure to let me know she’s available whenever I need. I couldn’t be more satisfied with her customer service. Service with a beautiful smile!

Great service from Mau. I always like coming in and chatting with her before I give her all my money. She’s such a great manager and really keeps up with keeping a clean location. Great job!

Do not rent here. They lock the gates arbitrarily.. two times I’ve shown up with movers and cannot get in. Horrible service

In the hood !!!!

I went to ask about renting a unit on Monday. The lady was very nice, she greeted me with a smile. It’s really great to be met with good energy especially with everything going on in the world these days. I will definitely rent a unit here next month.

Constance was extremely helpful in helping me as well taking the extra steps to make sure my issues were taken care of. Once again, Constance, Thank You! That’s kind of Manager that’s needed there at that location!

Mau is a great manager! Great location as well!

Mau is so great! She's always so polite and a pleasure to talk to. Great manager!

Great service from Mau she's awesome!!! Thanks for everhthing!!!

Not satisfied. 1. The rubber seal on the roll up door was broken and mice would enter my unit. Management said they would repair the seal. I had to call the district manager, Iris Coleman, several times (she never returned my call). Took 2-3 months to repair the seal. Really? 2. Regarding the mice, there was a hole inside of my unit that allowed mice to travel from my unit to the inside of the next unit and then to the next unit. The hole was there by design. Management said they would set out poison, but the dead mice would cause a foul order in my unit. I had to rig a system to catch and dispose of the mice. And I had to fix the holes myself with sheet metal. Really? 3. The latch on the outside of the door had been pried (attempted burglary). When I asked the manager to fix the latch, she handed me a pop-rivet gun and said, "You can fix it. We don't do that." Really? 4. The rent goes up every year. My rent went up by $40-$45 per month each year. When my rent went up to $583 per month, I discovered that others were paying $180-$373 per month for the same size unit. When I complained to the manager, she requested a rate increase cancellation on my account and said come back in a few months and request a rate reduction. In the mean time I was still paying $200 more per month than others with the same size unit. Really? The staff was friendly and helpful, but the corporate level is horrible. For $545 per month I am not satisfied with Public Storage, especially since I had to do most of the work. See attached pics. Public Storage is a rip (corp greed), don't rent. If you do have to rent, get out as soon a possible. I wonder if this post will see the light of day. On 10-11-19 I requested a rate reduction, since the current rate is $420 per month and I am paying $545 per month. On 10-16-19 I was informed that my rate was reduced to $490. So Why am I still paying $70 more than the current rate? Really? Don't rent. Public Storage is a rip!

Property was clean and close to my home. Excellent!

Convenient location and close to our house.

Mau is an awesome manager! She has such great customer service and is always so helpful when I need anything!

Came in today looking at different spaces and Lamont was super informative, patient and knowledgeable. I had a great experience and will come back again.

I had such a great experience, especially the staff and I would like to thank Lamont for his wonderful customer service. Truly has made my experience amazing and will definitely use this place again in the near future.

Arizona is the best! Super courteous and helpful! Very attentive to details and really tries to solve your storage needs. Thank you for that.

This is the 2nd time I use their services. I was very satisfied with their services. Location is very clean and very near to my house. The service friendly and very helpful. I never experienced any of the negative issues other people experienced so I can't comment on those issues. As for the prices, they are about average for the area. Will have to wait and see about any increases.

Property is clean and they are nice.

property is crean and staff is profesional.

Opens to late, 9:30 am, should open at 8:00 am

Clean and quiet.

Great customer service, even with everything going on and shelter in place.

Bobbie was very helpful in finding the right size space that I needed and letting me know the different pricing for what I was looking at. She made me feel safe and comfortable and I’ll be glad to do business with the company knowing that she’s a part of the team.

Great service, clean storage units!

The will raise the price every 2 months on you.

P.S. I added photographs to this post of the ant and rat infestation in my rented unit yesterday. Today, they have been removed by management. They have the ability to censor their cutomers reviews! They do not want potential customers to see the real conditions of their storage facility. Please read my original review here: Firstly, I found the staff friendly and helpful and therefore this review is not directed at any individual at the facility but to the corporation of Public Storage. I rented the space 13 months ago for $257 per month and moved in my belongings. At that time, I was disturbed to see a group of people nearby wearing masks as they moved out contents from another unit. I was curious and asked the lady what was so hazardous that they were wearing masks. She explained that the unit was rat infested and a lot of damage was sustained to their belongings as a result. I was disturbed by this news but tried to reassure myself that there were no holes in my unit where rats could enter. Later I realized I was mistaken! The reason I finally left the unit was due to 2 rent increases within a year. The first after 4 months from $257 to $317. The second came 8 months later taking the rent from $317 to $416. overall that is a 62% increase within a year. I was a good tenant and the rent was paid by direct debit. I decided quickly and moved my stuff out: It was then that I found that my unit was also rat infested and swarming ants too. Rat droppings and urine stains everywhere. Most of my belongings were safely boxed however; but mattresses and bedding were not and suffered. I estimated the damage at $700. A telphone call to Public Storage Management resulted in their claiming no responsibility for this loss. They were aware that this facility was infested and had ineffectual rat traps situated all around the property. However, they suggested I claim losses off my personal insurance. I believe that there is a breach of contract in Public Storage's failure to exercise duty of care towards their tenants' health and property. Tenants may be at risk from health hazards related to rodent infestation and not least, damage to their property. I would advise others, who may need temporary storage of their belongings, to think twice before using this facility. They are not even worthy of one star in this review.

The ladies that work here are great at what they do. Facility is secure, clean, and easily accessible.

This is a long over-due review for my family and I have rented a unit a few weeks ago and was pleasantly greeted by the lady at the front desk, Mau. I wasn’t sure how to go about choosing a unit size since I didn’t have many things so she helped me decide which unit best fits my needs. My unit is very close by the front gate and on a corner so it’s very convenient for myself and has easy access! 5 stars for the great location and for the great customer service which was provided(:

Super expensive. Doesn't seem very secure.

Every time I come into this branch, Mau is sure to give me a warm welcome! She always makes sure I feel tended to when I’m here, from helping me find my unit (because I’m always getting lost for some reason 😤) to recommending what boxes/supplies I should use!

My sister has been storing here for years and many times I come to pay her storage. Everytime I come Mau always greets me with a warm smile and is always so polite and professional. She has really great cusier service. My sister had an issue with her lock on her door, she must've locked it incorrectly the last time she went to her storage. Mau called her the very next day and let us know she put an extra lock on the storage so that it wouldn't still be open. My sister came that same day and Mau showed her how to lock it the right way. I feel my sister's things really are safe here especially with so much attention to each storage locker. Thanks so much.

I think this place is a great location. Manager Mau is so friendly and really knows her storage stuff. It’s expensive for just a storage place but at least the workers make it a little easier to rent.

This is the best public storage branch I have been to, Mau really helped me and my family get our things into our unit. She also gave good advice on what boxes to buy.

Clean and easy access. Thanks Maue for your help!! Had me offloading faster than I expected. Thanks for making it easy!!!

Moa was so sweet. Thank you so much. She helped with what I was looking for. I wasnt sure how many boxes I needed. As I explained to her what things I needed packed and put away she gave me the right amount of boxes. Which was 7. Thanks again mao

Danielle sure is a people's person! It took me some time to pick out a unit (I'm bad a making choices) but Danielle was helpful and kind and helped me pick one that suited my needs! She's very professional, greets with a friendly smile and has a friendly attitude.

have always been great. Danielle is extra helpful and pleasant to deal with.

So I only came in to make a payment. I was helped by the lovely Danielle and she was wonderful. Kinda wish I got my unit here knowing she would be there to greet me with a smile Keep up the work and thank you Danielle for being so professional.

very nice staff highly appreciated

Clean location, friendly and good service by front attendant

Great friendly customer service!

Danielle was friendly, engaging, and helpful. The price was the best in the area. Once the dolly was available, getting things from truck to locker went very quickly even though there were only two of us.

Rented a unit from Lisa. She was professional and efficient, happy to show me different units and answer all of my questions.

Worst customer service ever! The employee who helped me and my father was extremely rude, threw everything in his path, constantly grunting for no apparent reason.

Great experience! The location was clean and the staff was super friendly and very helpful, I would recommend for anyone in the area!

Came in to pay my bill Damien got me in and out while he was doing a rental for another customer asked them if I could pay my bill real quick so I could get back to work. Good guy

Every time I come to pay my bill Damien always makes me feel special with a kind word or compliment. He always finds a way to make me smile while handing over my money

Best place in town.

I had a great expierence, the property was clean, office well maintained and staff very knowledgeable!!

Mau and Damian are so courteous. I enjoy when I come in every month to make my payments, they always keep the conversations up and take my payments so fast.The storage place is always clean too!

Mau was great she is really personable and knows her stuff she got me into a unit quickly.

Came in to buy some moving supplies the other day Damien provided great customer service and made sure I got what I needed even helped save some money by recommending I get a storage pack instead of buying everything seperate. He knows what he's doing. He might seem mean at first but he warms up to customers quickly

Mau and Damien are great! I come in and just talk to them sometimes before I go to my space. They both are great and I enjoy their company very much! Thank you guys!

I particularly want to commend Mauelua at this location. I had a malfunction with the door to my unit and needed it to be repaired while I was away. Mau took care of the issue with dispatch and organized the contents of my unit in my absence so that the door would not jam again. In addition, this location is clean and well maintained. The other staff I have dealt with, Damien, was also very professional.

How do I contact a corporate office for Public Storage to have an issue addressed?

Teila and the whole crew are SO FABULOUS! Their service is fantastic and I’m a very happy customer.

Great customer service. Friendly and enjoyable.

Beautiful service from Mau. She's so friendly and always nice to me. I've been with Public Storage for a few years now and she is my favorite manager.

Maus service was really good i appreciate her proffesionalism

Ariana was really helpful she was very fast with my rent so she knew everything about the space and the facility

Good team working at this location. I needed a storage unit for a move, and quickly realized the unit I rented was way too small for my needs. The team helped me transition to a larger unit the same day and was patient when I had to stay a bit later than closing time. They helped me find promotional discounts as well, which made the moving experience easier. Good team and good follow-up when I have questions. UPDATE: After going back and forth numerous times, as well as with the regional manager "Chuck", PS did not honor the promotion stated, claiming a technicality (I was already a "customer", since I opened the account hours earlier, therefore they could not offer the better discount). PS upper management also claimed that an "Amy" had contacted me to inform me directly that I wouldn't be getting the discount, which was not true. Had to call to correct late payment mix-up as the communication was very bad and not very professional. I was told that I would be contacted again by "Amy" (Chuck's manager), but that never happened. Honestly, how hard is it to understand that sometimes your need a bigger unit when you are moving things into it? When I called to initially inquire about renting a unit, I was told that a 10x10 would be fine for the size of the house. It wasn't even close, so I had to upgrade. How greedy is PS when they go for the money and piss off a repeat customer? They were 5 stars initially but 2 stars now. Upper mgmt needs to get a better clue.

Grest Service bueno allí

Damien was very helpful to me . I had never used public storage services before and was nervous . He was kind enough to all processes to me. I really appreciate his personal customer service expertise, he went out of his way to show me my unit and even helped me set in . Thank you so much Damien . Over I would recommend folks to use public storage, they gave me a great deal and even though I reached out to them at the last minute. The site manager was courteous enough to find me a unit within time and offered me their promotion rate . Thank you so much .

Self explanatory

Nice

Mau was great!!!!LOVE HER!

Safe place to store our things the only thing that sucks are the late fees.

Damien was a great help. He was fast and knowledgeable. I was in a hurry and he got me all set up fast. Thanks for the great service.

Very courtious and well manard professionalism from attendant

Shanice is the best!!

My unit got robbed and the manager towed my vehicle when I had a tow truck on the way. Unit was dirty and nasty. I was assaulted by staff and staffs family. Most horrible experience ever. Got evicted with no notice or paperwork. Had insurance and still waiting for claim to get paid.

Mau service has been awesome, thank you!

Great place to store, niceband clean.

Sharmika and Angelica very professional and courteous. Great service.

Shanidra was very helpful and polite great customer service skills

Great service Mau

Mau is great!!

Mau has such great customer service! She really is one of your bests!

Vacated my storage unit this weekend and was assisted by Theris at the main office. I arrived feeling frazzled and stressed, but his good humor, kindness and awesome customer service helped me to relax, breathe and get on w/ the day - thank you, Theris!

Great service today with Teila. Made a reservation prior to coming into the location and she was very responsive. We received a call from her confirming the reservation shortly after the reservation was made.

I don't know

I love this public storage because Sharmika was nice and kind an helped me through everything it's nice to meet people that's helpful thank you Sharmika

Great service ! Treated me like family 😁

Sharmika and Stacy they were great n very professional . They are a great team...keep up the good work

The Property was clean the manager Mau was very friendly and helpful.

Sharmika was real patient with me and had great customer services skills.

Very nice people. There are so friendly helpful

Sharmika was very helpful she helped my mother very well she is a excellent worker she need a raise

This is most convenient and great customer service ever our receptionist sharmika give us the best information and knew her job well thank you for a great experience in Richmond California

Sherry gave me very good customer service today.

Sharmika and Halema were very helpful and made the process painless

I came in to inquire about a storage unit that i will need next month sharmika and sherry displayed a very positive attitude and excellent customer service. I will definetly be back to rent from them next month.

Good work from both ladies

Sherry and sharmika were quite helpful with the problem I had with the leak in my unit. They had me look at several units, fill the paperwork and just went over and beyond.

Sharmika was very Helpful And has very Good Patient's . She handles Rude people very well . She Had so much to do in so little time but got it all done . She Deserves a raise , she is very Respectful also . .

I came in to make a payment on my dads unit, and sharmika very friendly and patient with me while i get my dads information. Thank you so much for helping me and being patient.

Teila was a great help, & helped me find the perfect unit. Very professional & service was quick.👍

I enjoyed my first visit to public storage.Teila was very informational.she told me everything I need to know.thanks Teila.

Teila was very nice and walked me around and explained everything very nicely

Teila was very helpful in selecting the right storage. she explains the rules well. Very polite. I almost wanted to rent another storage.

Iris is very helpful and polite!

Teila was great. She was very helpful quick and efficient!!! Very pleasant and upbeat.

Teila was very helpful she was patient and passionate.

Spaces doors outside plus relay pricey

Quick fast and convenient , receptionist (Teila) was very helpful and poite. Excellent service.

Ms. Teila was very informative. She has reassured me that all my belongings will be secure & has made herself a great resource. Wonderful customer service!

Had a wonderful experience with the awesome help from employee Teila. She was extremely helpful and informative. Teila gave the best customer service ever. Thanks for making this experience simple while being SO sweet.

Halema is the best. She is always polite, friendly and professional. She even went out of h r r way to give a gift card after I told her I had just gotten married. Halema totally rocks!!

When I came in the office a few days ago the property manager jennifer had her kids in the office which I found to be unprofessional. She was extremely rude and did not seem to care that there was a customer. I will not recommend anyone ever 😡

Sherry was very awesome she made this experience so easy and I will definitely be recommending this public storage to friends and family!!!👍👍👍👍👍

Sherry was a big help... she showed me different spaces and was very patient ... Will recommend to friends and family

Sherry gave my mother-in-law great customer service answering all her questions making sure she was satisfied with renting the unit. She came across very concerned with her needs. I recommend a award for her

Sharry was very helpful during this challeing time.in my life..of needing a storage unit painstakingly going through the requirements as a tenant making me understand the charges and the insurance rates.

Sherry is awesome. .. she made a difficult situation easier than expected if I could give her 10 stars I would...keep up the good work and I will definitely inform friends and family to rent with public storage because of her

Sonya was great. Customer service was awesome

Sherry was awesome it's my first time storing things like this and she made it so simple and easy made sure I had all the things I needed got me the perfect size and the best price she was friendly professional and knowledgeable in the details of public storage the process was fast and even though I was in a rush she was very patient with me thanks sherry for making a stressful situation perfect

Customer service was excellent, Sherry was very helpful she got me setup quick and made sure I had everything I needed!!!! 😎😎😎😎😎

cherry really accommodated me today with my mix up with paying my bill last month I really appreciate the help I received today. I am relieved and will continue to rent with them

Tarynn really knows her stuff and is so organized I was checked in and out in half the time I thought. The paperwork was simple and clear and her presentation was easy to understand, and covered the various details (locking, supplies, insurance, payment dates) thoroughly - I can still remember them! The facility overall is very clean and I'll be looking forward to having open space in the house with our (overflow) books and craft supplies stored here.

Sherry is awesome and her customer skills and attentiveness is great.

Customer service was great. I came in and sherry knew exactly what i needed. 5 stars if i could give her 6 stars i would.

Sherry was very awesome! Very professional & kind!

Service was very good,the price was great and all my questions were answer good. Love the service of Sherry she was very kind and helpful... Thank you!!! ;-)

Sherry at this public storage location was more than helpful. She was always there when we needed her and was attentive to our needs! Simple and convenient!! Thanks PS

Nicole was awesome great customer service skills and vrry professional. Will keep coming back just for her great as ttitude and service!!!!

Sherry was a great help as I was vacating unit very very helpful thanks sherry

Sherry and Andrea helped me select a space...they were both very helpful and professiional.

Give sherry a raise. She is great!

Sherry was very outgoing very helpful lady got a great special thank you.

Sherry was nice and helpful. SHE made it easy. Called her and got a space, just like that.

Sherry was very helpful on gettin my storage unit. Great customer service skills. Great sense of humor and personality...

sherry was wonderful and patient very knowledgeable and professional. great personality.

I buy storage auctions on a regular basis and found Jordan and his staff professional and friendly.

Yoli is a great lady. She helped me figure out my lock. She is always Friendly and helpful! Come rent here!!!

Jasmine was a help full And patient when i came in about a fee. go see her if u need help with storage.

Today I came to pay a bill and was delighted to see my favorite manager Milan. She is always friendly and very knowledgeable. She the person to call when you need to store.

Came in to pay my bill today and as always Milan is always a pleasure to see and talk too!!! Her customer service skills always impresses me. She shows impeccable knowledge of this business and truly cares about going above and beyond for customers. It was of great pleasure to give her this review!! Edward Smith

I would recommend this Public Storage location if you are looking for a more cost effective solution. Jasmine was especially helpful and friendly when I worked with her.

Came in to get some boxes and the manager Jennifer explained to me that it is smarter to get the quick pack that they sale instead of buying individual boxes. She also explained other products to me that will help with my move and showed me different units and sizes she was awesome her customer service is wonderful I will be renting here instead of Extra Space.

I came in today to pay a bill for a friend and was happy to see jennifer back into the office. The property looks amazing between Milan and Jennifer i can say they are a great team.

I came in today and was beyond pleased with Milans customer service. She meet all my needs and answered all questions.

MILAN IS THE BEST. SHE MADE THE MOVE IN VERY EASY. I LIKE DOING BUSINESS HERE.

Jennifer does an excellent job! I am very pleased.

I had a really nice experience in that place ! they're super friendly with the customer !

My first visit to Public Storage on Carlson Blv. Richmond, CA the manager Jennifer was very friendly, helpful, and courteous. Thank you Jennifer for all you help I will be recommending your storage site to my friends and family. Stephanie

This place is great. The units are clean and safe, and the people who work here are all really nice. They went above and beyond in helping to make my move as easy as possible.

fantastic customer service. I went in for a unit not knowing how big I needed and the lady jen I think her name is explained everything I needed. amazing. thanks guys

The services is really good! I feel so comfortable here. Property manager was very helpful :))

Very good

I did my reservation online the next day I got a call from Sabrina the office staff to confirm my reservation and to let me know that everything is alright and ready to go if I want. Hours later I come to the office where she welcomed me and explained all what needed to be done in a clear friendly manner. Then she showed me couple units to choose from the one that fit my needs. The next morning I come to the office to sign my papers where I meet Shasta the office staff, who is awesome. She welcomed me with a friendly smile on her face and went with me thru the contracts and the insurance again. Then she showed me the unit and other once to finalize my thoughts and decision before I sign the contract. On my moving day I got some technical difficulties with the unit I signed for. However I was fortune enough to meet Shasta at the office again. 5 minutes later she was able to arrange for me a new unit and I was set up to go. I really find that, Shasta and Sabrina have all these customer service skills that make customers feel respected and well served. Thank you again for the top customer service. I definitely would recommend the location to all my friends and colleagues.

This was the most stressful time in my life,i am divorcing my wife and we have 5 kids.I had little money and Property Manager Jennifer and Jevonne assisted me in finding a price and a location that worked for me

Jen is awesome! Best public employee I've ever had!

Staff (Jennifer) was very helpful with all my public storage needs and had great customer service and property was clean. :-)

Shasta did a great job very professional and helped me find the space I needed.

This is a great storage location. Jennifer of the office staff was so helpful and informative from when I first booked online. She phoned me within a couple of hours of the booking. We set up an appointment. She showed me a very nice and large storage unit for a very competitive price. Jennifer was so quick and efficient with all of the paperwork and describing in detail the payment options, insurance and other pertinent information. It was so user friendly. I recommend this location and the customer service oriented staff for any and all interested. Sincerely, Robert Rush

I have been a custumer here for 2 year at this facility. The new management is a great improvement and the staff are wonderful. I even made a new friend. Hi Tamika.

My experience with Public Storage has been amazing!!! Tamika was extremely helpful and knowledgeable. The customer service at this location is great!! I would definitely recommend this location to anyone that needs a storage unit.

I'm quite satisfied with my storage facilty. Tamika and Jennifer keep the place clean and they are friendly. And there is usually a cart available. But please look into opening up earlier.

My experience with public storage has been absolutely great. Tamika has made the storage expense stress free. Her customer service skills are extraordinary. I love public storage.

Megan and Tamika were a great help to me today. They are an awesome team.

I came into this location to buy some boxes and get some general information regarding a storage and the ladies (Jennifer and Tamika) at this location was extremely helpful along with having great customer service. I would definitely come back again, and I would highly recommend coming to this location for any Public Storage services. Thanks again ladies for all of your help!

I rented here once before and loved it, it was very clean and secure. I came back to check on prices because I'm moving soon and the ladies here are lovely. Jennifer answered all of my questions and Tamika showed me several units. They also have the cheapest prices around. If your looking for a place to store this is it...and ask for Tamika or Jennifer.

Tamika and Jennifer are very helpful and knowledgeable about a lot of things.Anytime I have had a problem like not locking my storage correctly they were sure to notify me and the next time I came in they showed me how to put it on correctly. You couldn't ask for better employees. They put their all in their job.Tamika and Jennifer are on top of their job leaving nothing to chance.

I came into the wrong public storage and Tamika gave me great direction to the correct facility, landmarks and all.

I was uncertain if I wanted to rent at public storage because of the location. Jennifer changed my mind. I will be back this week to rent.

I came here today for the auctions and when I returned to clean out my unit Tamika and Jennifer really helped me out they are both super sweet if I was to ever rent a unit with public storage I will come back here.

We have been very happy with our storage space. The staff is very helpful. It is kept clean, and the price is a great deal compared to storage spaces in San Francisco or Oakland. Glad to have found this place.

Storage space tends to be waaaaaaay expensive in the Bay Area, but this public storage has reasonable rates AND is very secure, clean, and well run. I know there are some older reviews when there were some security issues, but that is a long time ago. Security is very good now. I have found it to be exactly what I need. I live in San Francisco so it is about a half hour drive, but well worth it. Between the reasonable rates and fine folks who run it, I couldn't ask for anything more.

Wonderful service the manager Amber was wonderful and explained things carefully Keep up the good job Amber