Public Storage Self-Storage Units at 1781 Industrial Park Ave, Redlands, CA

Those who answer calls are very professional, but the one who answers in the office is very rude and never stays at her workplace.

The price was good at first but every month it goes up no one is ever at the facility I've never had such a problem here .

Niecy made it so easy for me during a tough time when I really needed storage thank you great service

I know life is hard and it sucks sometimes but hopefully it gets better for you Rosie you don’t have to take your anger and depression out on customers I pray that you have a better day and learn how to talk to people remember that you work there we don’t you don’t own anything or have as much power as you think one from call to my friend and I was able to get my property just to show you that lol

Niecy was very helpful over the phone with my reservation and very patient

The workers here are super helpful and nice. These units are kept clean. Niecy has always been informative since before we got the units and we appreciate her. Recommend storage here 100%.

Thanks to Evelyn for helping me out

Manager Evelyn was very helpful

Mánager Evelyn was great

Very clean

Niecy is the best helped me through the whole rental process. I will always come back to this location for my future needs.

Only rating for the property manager “Niecy” , she is very unprofessional. I spoke with her on the phone hours prior to coming to rent a storage. I couldn’t pay over the phone due to only having cash, not ONCE did she mention they do not accept cash payments at the location. I physically get to the location and she sees me unloading my things from my Uber from her car inside of the gate. Not once did she greet me or let me know she is leaving just had me sitting looking inside the office because there was NO sign on the door explaining she will be leaving or when she would be back. I seen her start to drive out of the gate and tried to stop her and all she did was shake her head I waved for her to let the window down and asked her if she can just accept my payment before leaving. She said “no I'm already clocked out”. I had to ASK “well are you leaving for the day? For lunch? When will you be back” she replies with an attitude “I don’t know” I wait 20 minutes for her to get back. She didn’t greet me not one time , she opened the door and said “what do u need help with” I let her know I needed to finish my rental agreement which is when she said I needed a card which should have been mentioned over the phone if she had knowledge of good customer service knowing I already said I only have cash. She needs way more training in customer service, empathy & time management within her position. I have worked for public storage and other storage facilities in the past as well as to know bank deposits and/or post office runs should be done BEFORE lunch time and if it was busy she should have a better attitude after leaving MULTIPLE customers coming with no signs on the door I had to personally tell everyone myself “she will be back”. Please train her better! Very well kept property, however.

This place is just horro be there fee and rent amount don't add up and it's ridiculous how they raid your rent they lie about everything don't come here

Evelyn was super helpful she answered all my questions and concerns.

Niecey is good and very professional and this is my second time coming and she is very helpful

Great location, manager Evelynn was great help to me

Super clean

Niecy was very helpful with my storage needs

It's always a pleasure to come see Niecy. Property is well kept and great customer service! Thank you for all you do. Property very clean

Evelyn and Niecy have been amazing! The best customer service!!! Thank you so much 😊

Very happy with the manager here named Evelynn she was very knowledgeable and gave me all the info I needed for renting here in the next few months. Thank you!

The manager Evelyn is amazing!!

Thanks to the manager Evelyn for all her help today, we appreciate it!!Great service here

Funny local stand up comedy!

Came to pay my bill, Evelyn was very helpful she helped me figure out how to use the app I haven’t been able to for a while now, thank you Evelyn, it’s not the first time she’s helped me either so please keep her around!

Niecy has been excellent in assisting me with complicated issues for the last four years. She is kind, reliable, knowledgeable, and efficient. Wherever I am in the country or the world, I know my belongings are in good hands. Public Storage is the only storage company I trust to keep my boxes clean (never any bugs or rodents) and safe. 2024 update: Niecy is still a fantastic manager, incredibly helpful, and provides consistently excellent service. Public Storage has been a trusted company for me for seven years.

This place is the best I've rented a unit from. It's always clean and the area is nice. The manager Neicy is the nicest person and incredibly helpful and professional with everything. I also love that I can use their app on my phone to open the gate without having to use the keypad. They also sell boxes, locks and covers for mattresses and couches. I've had the most positive experiences at this place and highly recommend this location to people all the time. I've honestly always dreaded going to any storage places I've had previously, but now it's such an enjoyable experience. I also want to add that if you have ever struggled opening up storage doors before you absolutely need a unit at this place. These are the easiest of doors to lift. I can actually do it with one hand! I've always dreaded having to open up storage unit doors until I got this one. Saved my back from so much aches and pains.

Emilee was amazing and helped me change to a different unit. Easy and fast transaction!

Niecy was wonderful. She should get a raise. It was a wonderful experience during some hard times. I will be back if needed.

Had a great experience here. Niecy the on site manager is amazing and always on top of everything. We’ve had a unit here for over a year and all I can say is that this place is well maintained. Anytime I had a quention, Niecy had an answer. Good hire corporate! Give this woman a raise! She’s well deserving of it and how she carries herself and takes care of the clients and the business. Thank you for all your help. We will definitely come back and see you when the time comes.

Great place for storage! Clean , safe and well maintained. Recommended. The manager, Niccy and assistant Evelyn are amazing to work with and very good at providing great customer service and support. 5 stars +

Very good service here, manager Evelynn is amazing!

Evelyn at public storage in Redlands, CA is such a sweetheart. She was very helpful and informative about leasing. I definitely would recommend this location.

I feel like my things are very secure here. Evelyn has been very kind and helpful to me as well. She has a sweet and pleasant attitude every time I ask for help with anything regarding my storage space. Thank You 🙏

Evelyn was amazing!! Best storage experience I’ve ever had

Niecey is great. Always above and beyond

Niecy is exactly what customer service is. She makes all the difference. Every business owner dream.

Today I was lucky enough to come at the right time. Had a pleasant experience with Evelynn We need more people like her. Thank God she’s there.

I've had two different units here for nearly two years. During this time I've received nothing short of amazing service from Niecy, the property manager. She's super sweet, always has the answers to my questions, genuinely a great help. The property is very clean. Never seen any bugs, animals, or trash. Even if I find cheaper units somewhere else, I'm probably staying here. It's way too well kept and managed to leave. Would absolutely recommend this facility over others.

Best costumer service when help is needed! Easy to navigate around.

So far I have had a smooth transaction with this place. Ordered my unit online, they had it ready to go without even having to talk to the front office. Got the lock and key in the unit. Clean and easy to access.

Niecy is the best manager there!

Niecy was so very helpful. I highly recommend public storage. They treat people right

Niece was so helpfull and respectful and manages the property well well

Thank you Fernando for changing my name by mistake. Overall great help lol

Niece was helpful with my storage needs, I would recommend Public Storage to everyone,!

Niecy is very helpful and kind thank you. Clean property

Public Storage has the best prices in town. I truly wish they had the indoor air-conditioned buildings. Would be great if they would not raise their prices so quickly for newcomers.

Was so helpful Rosie helped me with finding a locksmith since I was missing my key and helped me figure out a way to get in and was so nice and understanding of my situation

Thank you Fernando for your help with service and questions answered

Niecy has amazing customer service. The support I received was thorough and timely and my issue were addressed with a single interaction. Will recommend to others :)

Emilee and Niecy were helpful for my rental. Thank you ladies

Nice lil place clean, no problems

Niecy and Rosie were great when I stopped by!

Martha is great, her services are the best thank you for all these year .. another place the best.. tha k you all

Niecy big help

Thanks Wendy for renting us our unit. Services were great!!! Would recommend.

Thank you Philippe you are phenomal very nice and helpful

I am very happy with my storage space at this location. As a small business owner the security of surroundings and responsiveness of property manager is very important to me. Niecy & Lorie caught a minor billing error and reached out immediately to make sure everything was ok. Much appreciated ladies!

Love this place ❤️ 💕 Jenna and nick are the best ...

Summer and Niecy both are an amazing help! They are both very kind and knowledgeable. I came in on two separate occasions and met both. They were able to help me chose the right storage space that would meet my needs. I thought this would have been more of a complicated process, but thanks to them they made it a fast and easy experience. I’d definitely would recommend this public storage location to my friends and family! Thank you again Summer and Niecy!!!!

Summer and niecy were great ! Very helpful and friendly

I don't know what the rates are at this place and I don't even know why it's on my Google

This place is a rip off constant fees for this and that administration fee, insurance, despite having 24 hr surveillance and having their mandatory safe locks, a coded gate entry they just want to bleed every little cent from you, I recommend any another place but here

Niecy was extremely helpful in answering all my questions and made my experience really good and easy.

Great job done by Summer and Niecy at this location!

Every visitation is pleasent and the customer service is immaculate. Summer know how to treat a customer. Highly recommend.

I'm really impressed with this location! Not only is it always clean, the manager Niecy is great to work with! Super nice and helpful, I really enjoy working with her 😊

Overpriced, but aren't all storage places overpriced these days

Niecy was great, she answered all my questions, was polite, professional and a pleasure doing business with.

I had a reservation. I showed up to the property with the door locked but says they are open it was right before 5pm. They close at 6. There was an employee sitting in a room on her phone when I peeked threw the window. I was standing out there calling an knocking on the door for over 20 mins no one ever came. I decided to call another storage Cube Storage where they were very helpful. This employees called me 5 mins before 6 to ask if I wanted to reschedule. I explained what happen she stated that the window I saw her threw is an apartment an she was on her lunch break. A lunch break an hour till you get of. No that was a lie. It was important to me to get my storage I had to take my U-Haul back. This lady sat there with no respect or customer service to let me know anything. Then had the nerve to call me 5 mins before they close to ask if I want to reschedule. No.! I took my business elsewhere where I was helped immediately and guided threw to do everything online due to them being closed. I will never recommend anyone to come here. Very rude an unprofessional.

Don't bs when you come here. Ms. Niece don't play dat🤣😎💙

Thank you Niecy for your help!

Niece and Ernesto are the best always helpfull

Great customer service

I’d give more if I could Niecy is an amazing person, she’s helped me with getting my unit taken care of after having to have my lock cut off she went above and beyond as always I never have issues when I call or when I go to the facility definitely clean definitely safe

Niece was amazing she needs a raise 🙂great job

Me and my girlfriend were considering moving but we had so much stuff to take with us. I decided to come to this facility to get some advice about storage. The worker there Niecy was very friendly and approachable. She answered all my questions throughly and to the point. I am going to recommend this place to all of my friends. (Update) when I came in to take my girlfriend off the lease again Niecy was there and was just as helpful as the last time when I got my storage unit. I don’t know who will see this but she has been the most professional associate that worked there since deciding to leave my stuff store at this facility. I’m still going to recommend my friends here!! Great costumer service!!!

THANKS FOR THE GREAT CUSTOMER SERVICE, FRIENDLY ATTITUDE AND MAKING MY STORAGE EXPERIENCE ONE THAT I'LL RETURN FOR. PLEASURE DOING BUSINESS WITH YOU, NEICEY AND YOUR COMPANY. GREAT LOCATION RIGHT OFF THE FREEWAY, CLOSE TO GAS/EATING/RESTING PLACES FOR THOSE ON THE ROAD!!! SEE YOU SOON!!!

Everyone here is very helpful

Niecy has been a great help to me. I really appreciate it . Thank you Niecy!

Been using this business for over 7 years now and have never had a problem Niecy is always kind greeting with a smile and ready to help I wouldn’t have my stuff anywhere else

Wanted to give a special shout out to Krista who went well above and beyond the call of duty in assisting me. While my property is actually in North Hollywood, was in the area and stopped in to make a payment. Her dedication to customer service and satisfaction is unmatched. She even managed to reduce my future monthly payments. Def. recommend this property for anyone considering a storage unit!

Great team of associates at this location. Always willing to help in any way possible!

Krista was helpful and informative while the facility was super clean.

Cary was super helpful and answered all my questions, and made sure that I got a unit that I actually need, not just trying to make me spend like at other places. 5/5, awesome customer service!

Friendly staff, Cary was very helpful and made my experience as easy as possible!

I was driving around thinking about getting a storage unit and happened to pull up right as they were opening for the day. Niecy was extremely helpful in going over the units and rates with me, was everything I could have asked for out of a storage rental experience.

Excellent service from Cary and was very professional as well. Will definitely be using this location more often.

Excellent Customer Service! A guy named Carrie,was so helpful and professional. I would definitely recommend them to anyone I know.

cary was very helpful and kind! made my move in experience smooth and easy

Great customer service! That guy cary helped me with everything 👍

Krista was very helpful to me!

Great customer service. Explain everything very knowledgeable

Best service. The one experience that is not stressful.

Best service ever for 11 years

Had a great experience

Came in yesterday and spoke with the manager Niecy and today came back and rented with Cary and both gave me great service at a clean facility.

Krista was so helpful. I was able to get what I needed in no time.

Krista is really helpful with everything.

Great Service and Friendly Staff…!!!

Staff is knowledgeable and very helpful the place was soo clean.

Wow!! The people know very knowledgeable the place clean well kept thank you team Redlands

Will gave me a very helpful experience here & is very sweet

Thank you for your help will and Fernando.

Will gave excellent service... keep it up !!!

The woman who lives on sight with her dogs has a serious attitude problem.