Love location, right off freeway. The hours are great compared to the other locations. Staff keep place maintained and Jackie was very helpful with my move in, superb with communication and service.
It’s been nice seeing Chrissy taking care of the property
I like seeing chrissy when she walks the property
I was at the property earlier today and saw Chrissy walking the property! It makes me feel safe knowing she is on the property! She is very nice and helpful! I would highly recommend this location! You are in great hands with Chrissy!
Chrissy and Jackie are great managers. They keep the place clean and is always helpful
I’ve been with public storage for a lil while and it’s been up and down but then Chrissy came in and helped me tremendously she was always polite and kind and has a fun personality to make the experience better. I see her do property checks and it makes me feel safe. I highly recommend this storage space. And to have Chrissy help me along the way!
Chrissy has always been so helpful and efficient. She took care of our needs in a timely manner.
I had a fantastic experience with Chrissy.
Chrissy is a very knowledgeable person
Chrissy was very helpful with my old uncle. She helped carry things that he cant carry into his storage unit. She even made laugh and made him feel young again. She’s awesome!!!! 🤗🤗🤗
Very helpful thank Chrissy
Chrissy is wonderful at helping and check on the property
Aaron was amazing he went above and beyond so grateful for all his help!!!
Very clean and Chrissy is very respectful
Chrissy is always checking to seeing how things are going
The only reason I am not giving this location 0 stars is because I was able to store my items. However, the experience was terrible. I rented a partial 10'x15' unit so thought I was getting a deal for getting an odd sized unit. Within 3 months the prices started going up until it reached $270 per month and I had to let it go. FYI storage locations can change prices whenever they want so be careful.
I put in my notice to vacate on early August to be out by August 31st. Then I started getting calls about when I would be out of my unit. I had stuff to do and was planning to go on the 30th and clear it out. When i went on the 30th I found that I was locked out of the property, the PM had cut off my lock, entered my unit, and was in the process of throwing my items away. When I called customer service I was told I had a lien on my unit so they could do that. It appears that the PM at this location (Mather Field) is notorious for this. To sum up they entered my unit illegally, created a fake lien to cover their illegal actions, and blamed me when I called them on it.
I was finally able to get it sorted out with the PM form another location. She was great but told me not to write a bad review because it might affect their bonuses. I tried not to but this behavior is disgusting!
So do NOT rent from here. If you are renting from here, be careful..they might enter your unit on false pretenses, and they discourage customers from complaining because it seems that the company practices retaliation. I will never rent here again and will tell everyone I can as often as I can not to rent here. Good Job Michelle!!
Aundrea provided excellent service!
Jackie has been helping me for years. I am a customer at her old property and now sunrise and now ahe helps out at Mather . She works hard. Very helpful
Jackie is so nice and very helpful
Jackie is so helpful will recommend
My grandma owns a storage unit at this location, and when I came by to get her payment paid off for the month, Chrissy was so quick and efficient with helping me and assuring me when my grandma's next rent was. I now look forward to running this errand because of Chrissy's kindness.
Excellent service, Chrissy was super friendly and helpful. She was very knowledgeable and answered all my questions very thoroughly. Would defiantly recommend to a friend.
Tami is a great manager and has great customer service. Would recommend anyone to come and rent from her.
Thank you both tami and Jackie for giving the best service ever.
Tami is great she helped out the property manager at another property very nice ladies
very helpfull and friendly!!!
Love this location Tami is super helpful and so kind!
Zain was incredibly helpful and made sure that we received excellent service and catered to any requests we needed! Thank you Zain!
Awesome customer service from Z, happy to help!
My experience with Tami has been amazing she’s a really helpful person I definitely recommend doing business with her.
Tami is fantastic. Love the level of service she provides. Even hav wonderful conversations.
Tami has great customer service. She helped me with my needs.😁
Tammy was kind and friendly . She represents Public Storage's reputation and brand well.
Really nice clean storage facility’s and management is really nice and does a good job. Tammy always helps me anytime I have an issues. Really great service
Selena was amazing ! Veey helpul and nice . recommend this location.
Selena was professional and respectful and very helpful as well. Made for an enjoyable experience.
Tami at the front desk was so helpful made me feel comfortable and assured my personal belongings were safe at this location I highly recommend this location thank you so much tami and the public storage team
This p)ace is clean and they are pleasant to talk to
Been coming here for a while now and the service with tami is awsome shes very knowledgeable and quick to respond to any question or concern that i have
Thank you so so much for the excellent customer service. I will recommend this business to others because Tammy was so helpful!
The online process was easy. When I arrived staff Tammy was efficient, kind, pricey and helpful. I would recommend this storage location. Price is reasonable and clean.
Very easy set up process and great management. Price is great and facility very clean and organized
They were so helpful and accommodating to my daughter's emergency move.
Tami has always provided me with the most excellent customer service. I swear this is the best property around.
Received the best customer service ever from MissTami, she was very knowledgeable, friendly, new what she was doing, polite and just the allanove and beyond cus service rep that I actually have ever encountered. She deserves a big fat raise and a PROMOTION to MGR. Thank you Miss Tami for best service ever. I’m going to call the news crew so she can get world wide Recognition….. hee hee hee
Thank you Selena GREAT ATTITUDE! , you made my experience so great! Very smooth easy process got my storage unit right away and she explained everything very well and answered all my questions! This public storage has so far been my very favorite! My friend also had his unit here as well, the staff makes it very comfortable to keep my belongings there. I had a very rough day but Selena put a smile on my face and make me feel so special. Thank you very much! God bless
David and Tami were both amazing! They were so friendly and helpful. They both went above and beyond to be helpful! The site is clean and secure.
Have 2 rentals. They are the best. Tami was so helpful. I would suggest this location
no customer service on site, had trouble getting in, and out because code not working. there is an app that opens gate though...
Fast friendly service. I had my space in no time
I would like to say that having tami a part of your team was the right choice she is an amazing person and she is very respectful and always has a smile on her face when greeting others.
Tammi was amazing tysm for everything ☺️
This place is great! Bree was super nice and really helped us out in finding the right storage unit.
Tami is so awesome. They went up on my storage, and she literally fought for them to lower the price. Best Public storage ever.
For those whom are looking for the right storage location, turn your attention toward Mather Field Rd. in Rancho Cordova, CA.. There's a Public Storage facility on that road @ which I've been a tenant for the better part of three plus years. The property manager, "Tami", is a very personable, fair and helpful individual who cares very much about the happiness of her tenant(s) and will do as much as she can to maintain their happiness. She is also someone who values and respects an individual(s) dignity as well as being understanding of personal hardship(s) & w/o hesitation, steps right in to help any way she can. She has demonstrated her capacity of compassion and willingness to help out anyone in need on my behalf on several occasion(s). Folk(s), if you're looking for a place managed by someone who may have written, and/or, @ the very least, assisted w/ the writing of the book "Guide to Providing Great Customer Service".
Best service, always helpful
Tami is an incredible person. Will always stay as long as she is.
I thought it was going to be difficult to find an individual who treated each of the tenant(s) with the same level of respect, kindness and level of customer service the previous property manager had - I HAVE NEVER BEEN SO HAPPY TO BE PROVEN WRONG!!! In my humble opinion, Tami was quite the discovery because she imparts the very same treatment(s) to me with each & every encounter - making me feel welcome. She has also, in the short time she's been @ this location, gone to bat for me on more than one occasion, without even knowing what kind of person I was. So, all that being said, well done to those @ Public Storage with whom were responsible for finding a suitable replacement; and to our new property manager, I couldn't be happier, Tami - you're a perfect fit!!!
Tammy is great! Really came through for me when I was on a time crunch moving
Thank you for all the help
Excellent customer service friendly and efficient recommended to everyone and I will definitely come back if I ever need storage space.
Tami is incredible. absolutely a doll and very helpful.
Everyone is very very very helpful
So I've been renting a unit here for I've 1 year now and I am still so pleased. The place I rented from last was a disaster. It was run down and good luck getting decent customer service. I love it here. Tammy is amazing and property is always kept
OMG! Tami, is the best she show me around and took her time with me to make sure I got the storage I needed thank you so much for you service. Hezekiah Burton.
Tami was super helpful and is really sweet. The place was clean and overall great. 10/10 recommend
Tami was very nice and helpful. Great place to store your stuff.
Tami was Amazing and made the move in process easy and pleasant… she was extremely professional and knowledgeable
Jackie helped me get a unit for the right size I needed. thank you
Ive never been to a storage that was so helpful and accessible when I needed something or questions arose. Excellent customer service. Thank you!
Very convenient and helpful!
Thanks again Tami for your advice and help on picking out the right sized unit!
Tami is very extremely helpful.
Tammy is a good person to no she is good at wat she does
Love all the security features especially the gate code that I can enter from my smart phone now makes everything super easy. Love the customer service overall does a great experience I highly recommend this place!
I continue to have the best customer service with tami. And the consistency on cleanliness is so wonderful. Thank you.
Nice place Tami well kept up
Where do I start? If you're looking for a safe home for all the stuff you can't currently keep crammed in the apartment look no further. My experience with the staff of this location has by far been the best I've ever had with any public organization. Tammy, the property manager, is the most helpful, kind, understanding, and consistently professional individual ive dealt with and I am very happy to have the ongoing relationship I have with this location. Highly recommended.
Tami is incredible. Great customer service. She was very knowledgeable and answered all my questions. She has the property well kept too. When I'm ready for a space to rent it will be here for sure. And they have an app that gets you into the gates without getting out! I mean way to step it up.
The representative tami was very helpful and the property was well kept up and very clean
Sad steadily rising prices make me sad
Tami the manager could not have been more accommodating! We lost our home due to a fire and needed immediate storage space. Although things were not going well for us we left the premises renting a clean and spacious unit to contain our essentials and smiles on our faces. I love it when people act like they enjoy their jobs. How refreshing! Kudos to you Tami for helping us brighten the tunnel and continue on our journey. You are an asset to the company.
Very Professional and helpful
This girl Sam be on it.👍🏾
Sam is always so nice and smiling she’s a great help
Everytime I come to this location Sam keeps the property very clean!!
Had no problems getting a storage after I accidentally rented the wrong size by online ! Tami was very helpful and had no problem fixing my mistake and getting me the right storage . Sam also helped me a few days earlier and was very helpful. Professional staff ! Clean and well kept property.
Tami at Public storage went above and beyond to help me and answered all questions. Fast, friendly and very reliable. I recommend Public Storage for all your moving and packing needs. I will not go anywhere else when I need storage for long or short term!
I would recommend the Public Storage on Mather to everyone! That site is awesome! The staff is very professional and they do a great job of safe guarding your possessions! The facility is super clean and free of pests! They are the best!
Very friendly front desk lady. Very helpful!
Pleasant pr employee, she needs to be at the top.
Very good and excellent service
My brother recently had to rent a spot. We shopped around. We decided to sign up here. Great prices and The rep Tammy was so sweet. She was very helpful explaining the rental terms. She answered all our questions.
Tami was helpful and showed which size will fit my stuff and recommended what can fit in the storage space and she showed the storage rooms which was helpful to make my decision. I did end up renting a bigger size which I did appreciated her Great Customer Service. Thank you Tami !!!
Great experience and amazing personnel
Tami is an excellent representative for the public storage. She is extremely helpful and kind and always willing to do what she can to help me out. I really appreciate her
The young lady Sam was helpful and nice.
The most amazing woman I’ve ever met in my life. Everything about her is great.
Clean facility! Tami in the office was fantastic! Very accommodating to walking us to various units to make decision on space. Gave us full attention while being both professional and friendly! Highly recommend and thank you Tami 👍👍
OMG!!! Talk about an excellent experience!!!:)
I would recommend this storage facility to anybody.
I am very happy with the whole process.
I'm so pleased, I don't even know where to start. From the excellent prices, to the fabulous assistance I received throughout the registration process (THANK YOU TAMI!), to the clean/well maintained (LOVE IT) property and facilities.... everything was just great.
Thank you again!
Wife and I have had a unit here for a few years now and have never really had an issue with anything. The manager Tami is an awesome person. Always friendly and very easy to work with!!
The staff was more then helpful.. I dont even have a storage at this facility. I just so happened to make a purchase off of Facebook Marketplace and I was on my motorcycle and it happened to be raining and I know where to get my purchase back to my house anytime people inside offered to let me stores there so I can go get my vehicle.....
I love this place the lady Tami was very helpful and very very friendly I would recommend this place to anybody and the grounds are very clean.
Hours are posted differently. They get robbed frequently