Public Storage Self-Storage Units at 2500 Santa Rita Road, Pleasanton, CA
2500 Santa Rita Road Pleasanton, CA 94566
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
10'x10'Online only price$ 105/moMedium 10'x10'
$ 105/mo $210Best Price Label
- Outside unit
- Drive-up access
6'x10'Online only price$ 119/moSmall 6'x10'
$ 119/mo $ 119Best Price Label1 unit left!
- Inside unit
- 1st Floor
5'x10'Online only price$ 132/moSmall 5'x10'
$ 132/mo $ 132Best Price LabelHurry!
- Outside unit
- Drive-up access
4'x10'Online only price$ 151/moSmall 4'x10'
$ 151/mo $ 151Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x15'Online only price$ 255/moLarge 10'x15'
$ 255/mo $ 255Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x25'Online only price$ 380/moLarge 10'x25'
$ 380/mo $ 380Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x20'Online only price$ 384/moLarge 10'x20'
$ 384/mo $ 384Best Price Label1 unit left!
- Outside unit
- Drive-up access
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
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Self-Storage Near Pleasanton
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Pleasanton Storage Units Near Amador Valley
A large selection of self storage rentals awaits customers at this Public Storage in Pleasanton, located just south from the intersection of Santa Rita Road and Stoneridge Drive.
A great location with easy access to Interstate 680 or Interstate 580, cheap storage units are just minutes away for residential and business storage customers near the Amador Valley area.
Storing athletic equipment in a 5x5 storage unit at this property makes all of those weeknight practices and weekend games at Ken Mercer Sports Park a bit easier to prepare for, while a 10x15 storage unit is an excellent choice for holding old furniture or a seasonal wardrobe when it's time to upgrade with a trip to Stoneridge Shopping Center.
Got a small business or a startup about to outgrow its current office space near Dublin Boulevard? Take advantage of a 10x30 storage unit to pack up furniture, equipment and supplies when it's time to move into a bigger place.
At this location, customers can select from indoor storage units or outdoor storage units, both available in a variety of sizes.
For storage rentals or inquiries, check with the friendly staff on site 7 days a week or the property manager who lives on the premises. The rental office also sells moving boxes, furniture pads and other moving supplies for additional convenience.
Home to some of the world's most notable brands, including headquarters for Nordstrom, Oracle, Safeway and Kaiser Permanente, Pleasanton has continued to experience moderate growth over the years as more residents and companies continue to lay down roots in the community.
Whenever space gets a little tight, or there's just some stuff that needs to be moved, head over to this Pleasanton Public Storage, open 7 days a week.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 258)
Are these units big enough to store a mid size SUV?
Michael and the whole process was seamless! I did the check-in via text so once I got there Michael had me set up with the app and our new storage space quickly. Thank you Michael!!
First time to rent a storage and Judy is very nice and professional. Clean and safe storage with convenience and good price.
nice customer service and good storage space
Service was excellent Judy was exceptional and very very helpful and kind!!
Judy helped me with everything I needed in a quick and painless process!
To whom it may concern: I am writing on behalf of Michael, a PS CST. He had shown exceptional CST (Cust Srvc Tech) Skills. Not only did he assist me in further understanding my rental agreement, he also explained the reasons behind its text within it. He went above and beyond and noticed that I have had 3+ rental hikes on my unit (4+ years at Santa Rita location). He insisted on submitting my account for a rental amount modification (rent reduction), due to the fact that I have yet to be late on any payment at either of my PS Rental Units at either Pleasanton locations (Santa Rita Rd and Boulder St, last 8+ yrs) locations. I just want to impress that Michael's CST Skills warrant a pay raise without question. I am military, and I am locally stationed near the Santa Rita location, his concern is greatly appreciated and customer service skills should be embraced by PS Management, FYI. Professionally, Daryn L. Depew:
Michelle and Michael provide us a wonder great service. Thanks for their help.
With Michelle the best ever everything was handled smoothly and I will return
The customer service, knowledge of the space and having multiple units I could see was awesome. I would highly recommend the locations and appreciated the employees and how they answered my questions.
Great service! Judy is amazing person who provided best service. The prices are good.
Quick service for new lock and keys
I rented a unit over the weekend and Judy was very friendly and helpful. She answered all of my inquiries and made sure everything was working (app, access code) before you leave. The online reservation is very reliable and renting was a breeze. I recommend this place for your storage needs.
Marshall is great! We need people to help us not the automated system that never works. He really helped me.
Michelle is incredible. She’s a problem solver. Live attendants are valuable and needed at these storage offices. They get the job done within minutes in comparison to the very inconvenient machine kiosk which calls an 800 number that is not efficient nor effective. Keep people in the office!
Just got the perfect storage unit, at a great price, with fantastic service from Marshal at the Pleasanton Santa Rita location! Every detail was handled with ease. Thank you, Marshal!
I have used public storage for years and everyone one there is great especially Judy! Always so helpful!!
Well it is a year later and Judy helped me out. She took the time to straighten out my accounts and was very patient and pleasant. Thank you!!!last year John at Santa Rita public storage was so helpful!! Thank you!!!
Great Place to store, Clean and safe. Judy is always friendly and professional. came in this morning and could not get my app to work and Judy helped me fix it. thanks for your time and attention
Thanks to Jennifer McCune for all her help! I appreciate you staying positive even when I wasn’t in the best mood! 😊
I want to thank Jennifer Mccune for talking with me and listening to my concerns. She is very knowledgeable about the property and area. Very good customer service!
Thank you for a fast service!!
Awesome experience. Manager Jennifer was a breeze to walk with and work with. Paperwork took under 5 minutes. 10/10 would return and recommend!
Judy help me a lot about my stroage size problem! Now I rent a prefect stroage!
Judy was amazing and patient for all my questions and she took explaining all thee rules in details and walked me over to the storage facility to show the differences between the spaces. Absolutely love the customer service she ⁰provided
Service was great! Judy was very helpful.
I have been a business customer for several years and when I ran into a billing Issue - Judy and Tristan were quick to get the problem resolved quickly - where I met roadblocks dealing with corporate customer service line. If you're looking for a storage facility that takes care of their customers, the Santa Rita location is the way to go!
Judy was very very helpful, friendly, and professional with helping me and my move to my unit. She went out of her way to make sure everything was going smoothly with my unit. She definitely deserves recognition for her hard work.
just wanted to say thank you to Judy for helping me today. For taking time out of your day to help me figure out what was going on with my lock on my mechanism on my unit.Thanks again
I rented a space in the Public Storage location on Santa Rita Road for about four months. Since this was my first time renting a public space anywhere, I had many questions about how the process worked. Judy, the manager of the facility, was very helpful in guiding me. She answered all my questions fully and to my satisfaction, unfailingly polite at all times; returned my calls promptly whenever I called, and even quickly provided paper copies of public storage documents I wanted but couldn’t get when my computer failed. When it came time to give up the rental, Judy facilitated my termination of the rental in a manner most helpful to me, so that I wouldn’t have to write or go there in person. Because my interaction with Judy was always positive, I would not hesitate to return to this facility should I ever need to rent again. Thank you, Judy, for all your help!
I’m a Longtime customer. One of the best places to store your stuff. Property is well lit, clean and well taken care off. Judy at the front has always been helpful and accommodating for all my inquiries and requests - thank you Judy!
Judy was excellent today and friendly and smiling and happy to see me and answered my Q's and help me through my query.
This is one of the best storage facilities my company works with nation wide. Judy is so helpful to our needs.
Judy the Manger was very helpful & professional,was a pleasure working with her and seeing her on site as she does the rounds. Thank you, John McDermott
Location is convenient, clean and the hours of access are great. Judy is very helpful and always has a wave and a smile. Ease of renting storage units is a plus.
Judy provides outstanding customer service and makes it all so easy. Always available to answer questions with a friendly greeting. Great asset to Public Storage.
Judy was great, very knowledgeable and helpful
The grounds are always nice and clean. Easy online rental of units and contactless tools. Judy is always pleasant and helpful when we need her.
Judy was very helpful on take care my needs. Excellent customer service. Thank you!
Judy was awesome thanks !!
Secure facility. Professional and friendly staff. Auto-pay made billing simple. Easy in, easy out. What more can you ask for from a storage unit?
Judy is always so very helpful and makes the process very easy. Really appreciate all her help!
Judy is an awesome person to work with.
Judy has provided one of the best services I have ever experienced renting a storage unit. everything was easy, professional and fast. highly recommend them! if you need anything Judy will definitely help you! thank you!
THE OLD LADY WHO WORKS THERE IN THE MORNING IS INSANELY RUDE.
John was awesome, helpful, and amazing.
Judy’s team was very helpful and made our moving process easy! Highly recommend
John is great. Always having a good day.
Incredible customer service, communication, and help. Thanks John!!!
Judy is very helpful and friendly
Judy was super helpful during the process of obtaining a storage unit. Not only did she assist me with directions getting there but everything was smooth and explained thoroughly once I got to the office! Thank you, Judy!
This place is great! John and Judy are kind and helpful. They now have keyless entry for the gate, which is so convenient.
John was wonderful. Had an awesome experience. He helped me out promptly. I'll be returning😁
Excellent location. Both Judy and John are very adept at customer service, and are always ready to help. Very clean and well managed location, with easy access. Can highly recommend!
I have had a large storage unit for almost 8 years with this Public Storage on Santa Rita St in Pleasanton, Ca. I have never had anything but courteous service and staff is efficient in keeping the grounds and restroom facilities clean and available. I would definitely encourage using their facilities as I am a happy client!
Place was very friendly. I had lost my keys to my lock to the unit and John was extremely helpful
I reserved 10×15 but I got 10×25 storage with same price when I checked in. It was awesome! Judy was very kindly and helpful. I've never used a storage before but I think this storage is affordable and would like to recommed it.
John was very helpful and was proactive in anticipating our needs!
Sheila was a great help. She set me up with auto pay👍
Judy was very nice and helpful with all aspects of the rental.
John from the office was very helpful with my 1st move in! Very personable & honest, good man. Would highly recommend helpful from John and this location
Started using Public Storage in Pleasanton and my experience has been awesome. John especially has been very helpful in helping me getting the best unit for my needs. transitioned from a smaller unit to a drive in unit to keep my valuables in. John has been great and very helpful. Also Judy as well who is here a lot of the time as well. Cheers!
They went above and beyond when I lost my address book on the premises. They searched and found and notified me right away. From the first phone call to today the courtesy and proactive assistance has been outstanding!
Great customer service. Had issues getting into our unit because our company owners live in Idaho. John was very tentative and helpful in getting our storage opened and taken care of. Would absolutely recommend friends and family to bring their business here because the staff is incredible.
Management is always kind and professional!
John from public storage has great customer service, knowledgeable, friendly, goes above and beyond. It was a pleasure having him assist us with our storage needs.
I'd like to compliment both John Ring and Judy at this property. I always feel like they care. Thank you, Jack Alustiza
John was great!
Judy was very efficient and patient with the entire procedure, thank you!
John took care of my problem swiftly and kindly :)
John is detailed and excellent customer. John is am asset to the company.
Excellent facilities and John is outstanding! Made my experience seamless and efficient!
Great service. Was able to get my move in date moved up with no problems
Judy and John were extremely kind, professional, and helpful. I would recommend this storage location over ANY other option in the area. Very easy to access!
Jon was Awesome!! Great stay here
Service was great but the charges keep going up and that was just not what had in mind. Since 2014 I have been here but it is time to say goodbye 👋 🎶. Thank you Judy and John for all your hard work and assistance during my stay.
John was extremely kind and helpful, and was the person who helped to make our experience pleasant. The reason I give this particular location 4 stars is because online it states you can bring your own lock, and they will refund you the 19.99 they charge for use of their lock. However, the way this particular location has updated their doors, they require you to pay the 19.99 for use of their lock. I can't speak for other locations as this is the only one I have been to, but they need to either update the website so that it is not misleading/dishonest to people, or change their policy to match the rest of the company.
John was very kind and helpful and we appreciate his professionalism.
The storages were perfect to stack our boxes of things while we cleaned out our garage. The storages were very clean and sweeped inside and also outside 10/10 and the process to sign up was really quick and easy
Great experience. Judy was a pleasure to work with. Location is convenient and easily accessible.
After I talked to the manager, they lowered the fee and I am happy with it now.
Janine did a good job with helping to rent a storage.
Huge facility, entrance on a busy road though
Janine was extremely helpful and very informational
Judy was the one helping me out. I had a great experience. The transaction was smooth and easy. I'll be recommending my friends to this place.
Great experience! Janine was very helpful and professional!
Debbie is amazing, always so happy to help with a smile even when I just need some wd-40 on the lock! She’s the reason I stay here!
Positive- It's a great location and the customer service that the entire staff provided was outstanding. From the time of check-in Judy gave me a tour of the unit and was extremely efficient. Negative- My only negative comment is that due to the configuration of the property you have to basically park in the driveway and get out of your vehicle to punch in the gate security code. And you also have to exit your vehicle to enter the gate code as you leave. Probably not much could be done about entry due to space but it would be nice to punch in the gate code from your vehicle as you're leaving.
This was my first time renting a storage unit, and I wanted to give a big thank you to Janine! She made my stressful situation easy and a positive experience. I appreciate not only the time she spent answering all of my questions about the process/contract, but also giving me helpful tips for storing my items. Thank you!
Helpful site staff
Judy was very helpful with setup! Location is convenient and well maintained.
Great service! Judy was fabulous and it was the easiest storage check in ever.
Good service! Good experience!!
Awesome customer service for Judy and Janine! They make the process simple and clear!
Needed a space while i was getting new place..... Great Service at this property by Judy, Facility was always clean and space worked out great for my needs.... I would highly recommend this facility to my Friends and Family.
Janine is amazing, helpful, courteous, professional and funny. My five star rating is because of her outstanding service..
Judy was efficient on getting me in and out. The facility is newer than some of the others I’ve seen. This will be my 3rd unit with Public storage and they’ve always had the best prices.
My husband and I are consolidating a couple storages we have and we found just what we needed at the Public Storage on Santa Rita Rd in Pleasanton, CA. I reserved the unit online and we received a courtesy call the same day to setup a time to go in and complete the move-in process. The office manager was super friendly and answered all of our questions and made us feel very comfortable about choosing this location. We could tell she takes her duties as property manager seriously and wants to ensure all her renters feel good about keeping their valuables onsite. If you’re looking for a local place to store your belongings head over to Public Storage on Santa Rita. You won’t be disappointed 😁
The main entrance to this location take you to the wrong area!
Judy was wonderful
Just placed my goods in storage and Judy was very pleasant and helpful in getting me set up with the unit.
Carla was so friendly and helpful! She answered all my questions and was very transparent about the process. My overall experience has been great from my first phone call to check in process. Would recommend for customer service!
Carla was the best. She made the storage leasing process very easy. Every question we asked was answered. Thanks Carla!
I’ve had my things at this Public Storage facility for over two years, and I dont worry about it at all. Safe and secure location, and well-maintained. I passed by recently and Debbie & John were very helpful. Although the price has increased over my two years renting storage space here, I would highly recommend it, as you get what you pay for.
Judy made my transaction quick and painless. She showed me the unit and went over the basics of the location (hours, gate access, etc) as we toured. She was friendly and made small talk as she processed my rental. I was toured and rented in about 15 minutes. The location is clean and tidy. I've returned to the unit since renting and the driveways are free of debris and well-maintained. Access is easy and the rates are better than many in the area.
Very bad experience! Increase the rate again and again every few months!
Judy was super helpful from the beginning of my lease up until my last day here. I never had any issues and the facility was consistently kept clean. Definitely consider Public Storage on Santa Rita if you’re looking for storage!
Great staff Judy was wonderful. She answered all my questions and made the process very streamlined and easy. The site is clean & safe. I definitely would recommend this location for anyone in the area looking into a storage location.
Judy was excellent and very helpful
I came to look at a unit with my cousin and Janine was very awesome and very helpful
My aunt brought me along to look at storage units. Janine was very helpful and nice, she made it very easy for my aunt.
I went to this Public Storage to help a friend move out of his storage today and couldn"t believe the chick working, it's my old storage lady Janine. She used to work at Lock it up off Stoneridge. I haven"t seen her in forever.she's hella cool and my girl and her used to act like they was Bff's that's what a cool storage lady she is. I'm glad she found a better place to work and yall so lucky to have her really. This storage place is pretty nice too, all ground floor and my buddy says he liked it here. I will definately come here next time we need a storage if Janine is still here even better. You rock
Words cannot express how satisfied I am with my visit earlier today thanks to Janine. My sister and I were cleaning out my dads unit and we were having a really difficult time doing so but absolutely all of our questions and concerns were resolved upon stumbling across Janine when we caught her doing some maintenance on the doors. So many things were going wrong prior to that but she really made our visit extremely delightful. It was a very nice experience but I must highlight that I haven’t encountered such professionalism in a while. Thank You so much Janine.
Judy was great to work with and showed me several units. She held it for me until the unit was ready. John was great also. He showed me the unit again and walked me through the process. Great people to work with here. Very kind and patient.
Great customer service! Thank you!
John was a pleasure to speak with. He provided great information and I felt comfortable the during my time there.
John was nice and helpful
I worked with John to get a unit set up. Super thorough in taking us through the options and getting us set up. Renting here was very easy and would use them again.
John was fantastic and very helpful
Stopped by Public Storage Facility on Santa Rita Road, Pleasanton, CA. to inquire about available space. John was very helpful and gave us a tour of the larger storage units. He was very professional and thoroughly informed us of what we can expect from the facility and also of our responsibilities.
John very friendly and helpful. Always walking facility. Making sure things are ok
John was super nice and very helpful! Thanks.
John was very helpful and i would recommend this location to any family or friends!
Judy is very professional, kind and welcoming person. The facility is clean and organized.
Just was great! Thank you!
Outstanding customer service. Judy’s very easy to work with, understanding and if I have a question she’ll get right back to me. If you need storage this is the place. Feels very safe and secure.
Very happy and satisfied with this Public Storage. Judy was an absolute sweetheart and we enjoyed doing business with her. She explains everything thoroughly and quick! The site is very well maintained and clean. Thank you for your help Judy!
Recently cleared out my unit, just didn't need it anymore. Because of traffic, I didn't have much time before John left for the night. John was more than helpful, and even had to stay a few minutes late to let me get out with all my stuff, including my motorcycle. He even gave me a ride from the office to my unit. Friendly and excellent service!
I've recently vacated 10x15 storage unit at this facility after storing for 2 months in a row. I can proudly say that I felt this place as my second home all because of Judy. She is the sole reason for me to select this facility. She always had the smile, very professional, helpful and friendly, explained everything in detail even without asking. She also toured me to couple of units and helped me decide the right size unit. The facility is always clean and secured. Accessing the facility and the unit in the car/truck is much ease. I will strongly recommend this place to my friends. Again Thanks Judy for all the help.
great location, friendly
I really enjoy storing at this facility. The site is always well maintained and the staff are great to work with.
Great place to store!
John is very courteous and pleasant, he cared enough to see if he can do anything to have me stay with them and offered options when I told him we’re relocating to another city!
I met Judy today at Public Storage and booked a 10 x 10 unit. She was very kind professional and helped me very much in making the best decisions for my needs. She was great! Thanks Judy!
JUDY provided excellent service.
After looking for a storage facility for my new motorcycle, I was finally put in contact with Judy and very pleased to find out she had the perfect unit. Her experience with this situation was invaluable. I've been here for two months and I feel that my property is in the best hands possible. And Judy's trainee, John, confirmed my thoughts on Judy's demeanor, (professional, honest and gracious).
Great place to pack supplies and store! Thank you guys for keeping up with great work!
I love this stoarge facility!!! The customer service is absolutely wonderful Judy always has such a great smile on her face and is always welcoming! It's safe and secure and I feel the pricing is fair.If I have used this place for quiet some time.
Judy is the most awesome Public storage rep I ever had an opportunity to meet......Go Judy!
Fast, friendly, efficient! That works
Judy is very friendly and super easy to work with. Only gave 4 stars mainly because the gate is too close to the street which makes it hard to drive in and out.
Judy took care of all the details with a professional attitude. Thank you Judy
Judy was great in providing information for us thank you!
I’ve been a customer for the past year and when I need to upgrade my unit Judy was helpful in all aspects from updating my account to touring the sites even in the rain.
Judy is very professional and friendly! She explained all the details of renting a storage unit along with a tour of our unit. We feel very comfortable storing our items at this facility due to Judy overseeing this property!
Great service and friendly staff. Thank you Judy.
Easy and pleasant experience. Thanks Judy!
Been storing items here for years. Great customer service. Today got another unit and Judy was easy and very pleasant to work with.
Judy was very helpful in our visits today and was very responsive!
Judy is the best!!! She was so helpful. I highly recommend requesting her for you service.
Thanks Judy. Great customer service. Fast and Friendly.
Judy was courteous and very professional. Nice clean secure facility.
JUDY VERY GOOD SERVICE.
Great service from Judy, very knowledgeable.
Judy is such a great onsite manager. She was so thorough during the walk on. Thank you for an easy move-in process!
Today I signed up to rent a storage unit with Judy, the manager. She did a great job showing me the storage unit and guiding me through the paperwork. She outlined what I needed to know and explained some of the useful storage-related materials that were available for purchase on-site. I've used this same facility in the past and have had nothing but good experiences.
Patient and clear instruction from Judy.
I rented storage units from this location more than two years. The move-in process was all made very simple, but the move-out was a bait and switch operation. Was originally told I could move out at any time, per the month to month contract, and settle up a pro-rated amount once everything was removed from the unit. On move-out, was informed this was a "courtesy" offered to renters in the past and now rescinded. Pay up please! What I call it is breach of a verbal contract. Local manager (Shane) and district manager were nice, but offered no help. Call to corporate was answered by a very rude and condescending individual who didn't take me seriously. Public Storage has normalized this fraud and incorporates it into their business practice. My advice, stay away!
Judy was great did everything she had to and made my experience with public storage as smooth as I could get 👍👍🤙🏼
Lady helped my mom today and was nice
Alyssa was very helpful. such a pleasure to work with
Alyssa was very friendly and helpful. Will definitely come back for more boxes.
Helpful and cheerful staff! Thank you for your help today Alisa. The facility is clean and the unit layout is very easy to navigate.
Shane is always professional and helpful!
The place looked really clean, and Alyssa was very friendly!
Mike was a wonder to work with. This was my mother's first time buying a storage room and we weren't too sure of what we were looking for. Mike made the whole experience very pleasant, explaining each of our options clearly and giving friendly customer service. My mother was happy with her room and the prices she was quoted which made the decision an easy one! I will definitely be recommending Public Storage to my friends and family.
Parking was this little tiny lot very hard to pull out of needed a gate code to get in AND out of... Just a nightmare at rush hour..
Shane was quick informative and a pleasure to work with... Great job Shane!
These guys are really terrific. I couldn't have been happier with the process of choosing a unit, the ease of the sign up, the professionalism of the employees and the entire facility. I have had storage units for many years in many different locations and this one is by far the very best. I highly recommend this particular location.
I came in to see what different storage unit prices they had, Cynthia the associate was very thorough and helpful in letting be know which one met my moving needs the most. Cynthia was very nice and courteous as well.
Good property management with convenient location. Not too busy and easy to get in and out when needed.
Very convenient location and the staff is excellent to work with. They also have a bathroom which has come in handy many times!
Here's the review Shane asked from my husband yesterday... only today it is a much worse outlook for you guys today after my phone call with Shane! So the stay with public storage was fine... actually had a great experience setting up the unit... no issues throughout minus the huge jump of $49 per month a couple months back (we were not on a promotion, so we were baffled by the huge price difference). That was fine, we paid it... my husband and I got a rental home and closed out our unit on 12/7, after making a payment on the 1st like we were supposed to... little did we know, we would not receive a refund for the remainder of the month! Seriously?!? So you can rent out the unit to another customer and take all of my money even though we have removed everything?!? Sounds like double dipping public storage... thanks for making us aware of places we will never use again or recommend to ANYONE. So sorry that we pay our bills on time and now we are being penalized for it! This is such bs that you take my money (+insurance) for an entire month, only to possibly rent to a new customer that same month and make more money! This is only one of many reviews that I will be making today. Thank you for showing us how greedy of a company you are!
Very clean property and nice manager. Easy access to and off the property. Close to freeway. Shane is a nice guy who is always working hard and its evident when you arrive on site.
Mike and Shane are a "dream-team" when it comes to storage rental. Mike set it all up and Shane has followed up. Both are very professional and extremely helpful. It is nice to do business where things run smoothly.
Customer Service is outstanding. The office staff is always polite, well organized, and responded promptly with other requests. I would highly recommend this Public Storage site.
Stopped in this location to pay my final payment on my space and Shane was an absolute gentleman and able to help me. Great company every location.
I'm delighted with my experience at this Public Storage facility. Shane was friendly, professional, and easy to work with. He helped me get set up with the right unit for me. I loved being able to drive right up to the unit (with other facilities I considered, I would have had to deal with elevators or stairs). Over the 7 months that I had my stuff stored there between moves, every time I came by and interacted with Shane or other team members, they were delightful and helpful, going above and beyond whenever possible. And when it came time to leave because I had completed my move to the South Bay, Shane was just as friendly as that first day and helped me get checked out smoothly. Thank you!
I bought some boxes and was given old-fashioned carry-the-boxes to your car, and a hand shake service. The guy helping us was pretty in the know about the stuff he had to offer. I had never heard of stretch wrap before my visit, or how easy it is compared to tape. This location, I give it 5 stars for the good service and I also wanted to compliment the person who found the staff because the new gal who had rang us up while the guy carried the boxes to our car was also very helpful. Cheers.
In renting a storage unit we dealt with two people. Cheryl in Dublin, CA who helped us immensely by sending us to another location in Pleasanton, CA with a better deal and more available units. In Pleasanton, we were helped by Shane in a very friendly and professional way . He was alerted by Cheryl that we were on the way, new my name and proceeded to show us the available unit and clearly explained the fees and procedures. Great job!
I appreciate the great customer service from Shane! My parents and I were impressed with the professionalism .
We moved my brother Clay back home from out of town and it was a fantastic all around experience. Shane and Sheila were wonderful. Would utilize this facility again if need be!!
I was in here the other day getting some supplies to help my in laws move and Shane was very helpful he knew exactly what we should get for the items we were packing and how we should pack them! I would definitely suggest anyone who needs packing supplies to go see shane! SHANE IS AWESOME!!
Shane is very knowledgeable in all things storage and always makes you feel welcome. Also the property is very well taken care of.
So I guess I have to come move up here now. Public storage relocated the best manager ever. I rent in Palo Alto and Shane was the best part. I guess I'm moving haha. Every thing here is drive up so if I need in that neck of the woods o know where to go.
Great place to store your stuff. Easy to access, clean units and awesome staff... Sheila is the best. Thanks for providing a safe and secure locker
Great experience since my 2+ yrs that I've been storing my space here. Melody helped me with the initial space, and Sheila helped w/ the vacate - super nice and friendly!!!!!
great customer service I recommend this place to anyone
Marc was friendly and helpful, a real pleasure to work with. The facility seems to be very secure and the storage unit very easy to load, unload and access.
i used to rent from there and when i did it was good service and would go back to rent from there again if had to manager melody is very nice and polite and property always clean
Excellent service, melody keeps the facility very clean she is a pleasure to deal.with.highly recommended to store at this location.
Just called Santa Rita Rd Public Storage, cause I'm gonna need storage soon and Melody answered, so glad shes still there. Last year when I called for info, she was so helpful! Just verified the price on the size I think I'm gonna need and will be heading in to do the rental next week or two, once I find out exact date of the move. Thanks Melody for everything you do! Monica Dubuque
My experience was awesome. Melody was very nice and helpful. We both laughed the whole time I was there getting checked in. Sharing our stories about the great state of Texas, where I happened to be from, an she had the pleasure to experience.Melody took her time and helped me find the best unit that would fit my family needs. Sweet person with a great heart. I hope everyone's experience is as awesome as mine or even better. Cheers to Melody and a great place to do business.
I used to be a customer there and when I needed storage again I went to that property cause the manager very good and property is always clean never had any problems with anyone
I walked in and asked about moving supplies and Melody helped me with everything I needed with a very nice personality and she even helped me figure out exactly how much I needed to pack up all my stuff for my move coming up. I just wanted to let everyone know how well my experience went at this store.
Melody is THE BEST!!! It really shows when you have people who care about the company and their customers at the office. I recommend Melody and this location to anyone who needs storage.
I visited this store recently to inquire about storage units and received the best service from Melody. I wanted to thank her and let everyone know that I had a great experience at this facility.
Public storage is 5 star and Marc was very helpful... I recommend it for anyone...
GREAT Storage spaces!! Very friendly workers. The location is awesome cause it fits the biggest moving trucks and has outdoor easy drive up units and is right off 580 for easy store and go! Marc is a great employee he is helpful friendly and very very knowledgable! This guy is on his way to big things and is bringing this great company and location with him!!!
I am a return tenant to this storage property because of the customer service. And The knowledge of the move.Melody is a wonderful meg and why I returned there I would totally reccomend
Marc was very professional in signing me up and showing me my storage space. However, I was charged $161 (rent [$109], insurance, lock, etc.) rather than the $1 advertised, for the first month's rent -- rather disappointing.
Great clean place and very pleasant to deal with and with a smile
The staff here is really nice I would recommend this location to everyone.
I have been very pleased with the attention and service that I receive here in Pleasanton. Melody has been especially good in keeping my account up to date, and has always encouraged me to be on time with payments. When I have been late, she calls to help me to keep from being penalized even more.
Melody is a great manager and leader. She is very professional, has excellent people skills, and she definitely has a heart to help the customer. She is always very friendly and accommodating, and she does whatever she can to meet client needs. She makes sure you have the right sized space, with not too much or too little, and she works to keep the price down. The rest of the staff we had contact with also demonstrated the same care and concern for meeting customer needs in a timely way. That's why we came back again, and we count it a privilege to give this review. Keep up the good work. You're a super team. The Best Always, Jim
This is a GREAT self-storage facility! I have rented self-storage facilities all over the Western United States, and this is about as good as it gets. It is extremely rare to find a storage facility like this, where they get everything right. The location is convenient,about a mile off the 580 freeway; and the facility is enormous so there are a range of different sized units (most all, are drive-up), and there are no bugs/critters. Most importantly, Melody and Mark are the consummate professionals. They run a tight ship but they are also very polite and a pleasure to work with. 5 stars!
It is great to see that we still have service-oriented businesses! From the moment we walked into her small office, Melody has been extremely supportive. She helped us to reserve the storage unit we wanted, followed up on the phone and answered all the questions we had. The place is clean, easy to access, looks safe and orderly. We highly recommend it for anyone to use.
First time renting a storage space but Melody helped and made the experience an easy one. Excellent service, thank you Melody.
My brother Kirk moved to southern california a year ago after 20 years in the Bay Area, he had a ton of stuff to store and only a week to get it all into storage, Melody, who runs the Public Storage on Santa Rita Road in Pleasanton even remembered that somewhat rushed move after him being gone a year, and this time was no different, we had about 6 days to get it all repacked and cleaned out by May 1st. Melody could not of been more helpful and smart about what she does...she focused us on a plan to empty one side of two units so we could downsize efficiently as well as isolate a selective portion of Kirks belonging to be picked up and trucked to Fullerton...she told us everything we needed to make that possible, quickly and most ecomical way to arrange it. thanks to her what seemed like an impossible endeavor was accomplished in record time and she guided us so that it was the cheapest way too. That gal is gold to the storage business..she knows her stuff and how to really help you with yours!!! five stars,...she deserves ten. Thankyou so much for all you did to help us do it quick and save us money doing it your way as well. Julie (Kirks sister you told us just how to do it, we did it and couldn't be happier with public storage at 2500 Santa Rita Rd, but most of all with you! You were great! We love you!!! Kirk and Julie Patterson.
This property is very clean and safe. Property manager Melody is very friendly and professional. If you need storage come here!
Excellent service. Melody and Angie were very helpful
I rented here little while. The staff is very friendly and helpful. The place is clean,easy and secure access.
I have been with Public Storage for several years and I have been very happy with the safety, security and peace of mind. I needed to rebuild my home and my life and needed the space to do so. When I went in (never having a storage unit before and not happy about the idea of it) I had first met with Melody and was very pleased at her knowledge of the property that she was caring for. I have even been so busy as to forget to lock my unit back correctly and within a VERY short time Melody contacted me. I know based on that they they do the rounds as claimed and they care for their customers. This past week (now almost 2 years later) I decided that I needed to upgrade my unit and was lucky to meet Marc (covering for Melody so she could enjoy her day off) and he too was wonderful to work with. He was patient when I ran into a frustrating situation and was short on time. He ensured that I was getting what I needed and that in the future I knew that I would be met with a good customer service follow up. Having to rebuild my home and life has been more than over whelming and the amazing staff at Public Storage on Santa Rita Rd. in Pleasanton have made my life so much easier. Thank you!!
I have a unit at this storage facility and I always have a pleasant experience. If I ever need help with anything melody is always available and courteous :-)
I have had nothing but outstanding service from Melody! I have traveled up and down the west coast and have always used Public Storage but have not received better service than what I have experienced at the location off Santa Rita. Melody has been very nice, helpful, and always quick to return my calls or following up to see how my experience is going. Public Storage is lucky to have a hard working individual that represents the company so well and is a valuable asset. Thank you Melody!
Melody was very professional and very helpful with the process. Thank you Melody!
Let me tell you a short story i once had a storage in livermore which we will leave nameless airport storage not a very good storage company very bad actually when i went to Public storage Melanie an her staff have been great helpful an thankful
The property is clean and well maintained. And have always received outstanding service from Melody.
Recently stepped in to inquire about packing and moving supplies for a possible move I may do to Southern California. Melody was assisting me and letting me know what supplies would work best in my favor. She was very helpful and professional. I would definitely come back to this location for any moving/rental unit needs.
Thank you Melody for the convenience of Public Storage and your professional management of this property. We are close and have no complaints. The Toland Family
Very well managed property by Property Manager Melody. She keeps the property clean and safe. Melody is very friendly and provided excellent customer service.
Great service! Melody thx
this property has great standards and wonderful customer service and property is always clean and melody is wonderful manager i would consider of renting from here
Melody was nice the. Place was clean I will rent a storage uit from there agin
I have been a space holder for the past 14 years. When I needed larger or smaller units, Melody has always been accommodating. She keeps the area immaculate and I always feel safe entering and exiting this location. Thank you for always being so helpful. Jan Nicholson
Melody has great knowledge in what size space needed to rent. My husband and I have rented various spaces at both this location and off Valley close to Bernal location throughout the past 14 years. It's always comforting to have her help us. Also, she keeps a clean, safe location. Thanks, Melody!!
Was passing by this location and figured out I would just stop in to get information because of a possible move in the near future. Melody assisted me with an abundance of information that made it easier for me to plan. The location is great and the customer service was top notch, even had a few laughs.
The service from melody and angie was spectacular always on point
The location was close to our house and a few dollars cheaper than the competition. We loved Melody's humor. She was very professional yet personable as well. The storage units are all ground level so it makes for easier loading and unloading. That was the biggest selling point over the competition.
Melody was very informative in her knowledge of what size space I'm going to need based on the size of my house this was very helpful in a stressful situation. she was able to answer all my questions and has a very nice personality when I'm completely ready to rent the space ill come back to her office thanks for the great customer service
I have been to many storage facilities over the years, this is one of the nicest and well kept one I have seen, Melody the manager is professional and is always there to help you with what ever you need. I would recommend this facility to anyone and everyone.