Jessica and Stacy were so kind and helpful. They take the time to listen and try to help you any way they can.
Eden at emeryville was so helpful
I had to go into the public storage office to request my lock to be cut. I must say that Eden provided excellent customer service and had a pleasant attitude. The guy in the office was knowledgeable as well and seems to be a fine employee. Thanks for the fast and courteous service!! Kudos!!
If the service that I just received was immaculate, more employees like Jessica her give her a raise bye-bye
I don't even need storage anymore but I keep mine at pinole public storage for one reason: JESSICA THE PROPERTY MANAGER! SHE IS AMAZING! I love going to storage and seeing her there she is so refreshing and such a pleasure to deal with. She always keeps me updated on things going on with the storage and always reminds me to have my payment in before it is late. I refuse to go in on her days off because she is the only one that I feel is capable of doing everything right. She should serve as an example to how other managers should strive to be. The property is always well kept and I always feel safe there. I want to thank Jessica for all her hard work !
Stacy is truly a delight to work with. We set up my storage account over the phone within minutes. She answered all my questions regarding insurance and rental costs. And we laughed a lot!!
Jessica made the move in process so easy and fast
Went to Public Storage in Pinole (Appian Way) today. Had an appt to see a storage unit before signing rental agreement. Christopher in the office assisted me with showing me my options. He was great and patient with answering my questions. I signed the rental agreement and booked a storage unit. Thanks to Christopher for his help today!
Stacy was absolutely terrific with her professionalism and extreme helpfulness. She made my day.
Amelia was the best
I haven’t had great service like that in a long time
Chris at Public storage was wonderful. He showed us several places and we finally settled on one that we thought would be big enough for what we had to store. He was friendly, courteous and took the time to help us find what will work. He also helped us do the paperwork and answered questions that we all asked.
I came to this Public Storage location looking to rent a unit, after reviewing their info online. Jessica took the time to walk over across multiple buildings to show me their available units, and was courteous, polite and professional. I inquired about renting a climate-controlled unit, and she clearly explained that they do not offer this at this location, as well as the usual temperature variations and other concerns with their outside/drive-up units. This was tremendously helpful, as my plan was to store my cherished piano for a period of time, which would not do well in those circumstances. She took the time to contact a neighboring Public Storage location at my request to inquire about comparable units, asked the staff member there to accommodate my visit within a few minutes, and forwarded the reservation details to Davonte at the other location in El Sobrante. While this may merely sound like regular business operations/practices, I can assure you this level of service is NOT what I have encountered at other storage facilities, which I have used extensively given my multiple moves and use of storage facilities over the years. Many thanks to Jessica and everyone at Public Storage for being awesome! :)
Jay was awesome! Very helpful assisting me choose the right storage for me!
Jamayo was very amazing helping me with my unit. I am very grateful to had help from him day great job!
Jamayo was very helpful to me today helped me wurh putting a bulb in my unit affer ive been using my own light
She’s a great lady to help me out wonderful service
Spoke with a lady named Jessica today @ the Appian Way storage facility. She was very knowledgeable and helpful. Somebody give her a raise. Thank you Jessica!
Stacy was super thorough and helpful. She went above and beyond explaining everything to me and made me feel very comfortable. I highly recommend her!
Jessica was friendly and professional. She made the move very easy.
I am a return customer to this site specifically. It is always clean, and Stacy is always a pleasure to see around the property! She does her best to help, however she can! She is quick, efficient and very professional!
Great customer service from Christopher
Jessica is a star at Public Storage. She is professional, knowledgable and always greats you with a smile.
Jessica is super helpful and very good at her job I even say the best at her job.
Didn't experience any issues with the place while there, however I moved my things out a day late due to the death of my son. There was a fee because I moved out a day late I reached out to customer service when I should've in fact just went to the office. Today I received a call from Jessica who went ahead and took care of my account, she expressed she had no knowledge of what had took place. The moral of the story is in person conversations may go places that customer service phones won't reach. Thanks again Jessica
We had a great experience working with the rental office here in Appian. We worked with Jessica in renting our spaces and answering all our questions.
Jessica is Awsome. Thanks
Just had an awesome experience with Jay from Public Storage on Appian way. Called me over the phone to discuss my account, And without even asking Had both of my storage units monthly charges lowered. He was very friendly, and I appreciated the great service I was provided.
Jessica was super friendly and made the move in experience very easy.
I'm looking forward to being a customer of Public Storage. Bri gave me a tour and I am pleased with how the unit looks. Bri is extremely nice and answered all of my questions and gave me all the information I need to access my unit when I move it. Bri has excellent customer service skills and is definitely an asset to your company! Thank you Bri!
Jessica, the property manager goes above & beyond for every single person who rents here! She is incredibly kind & works hard to help make the moving process as easy as possible!
I will never forget the impression she made & all of her help 😭
Thank you so much Jessica!!! 🫶🏼
I just witnessed some of the most exceptional service ever. Your employee Amelia should be training classes in conflict mediation. She de-escalated a rude woman into apologizing for her behavior and renting a new unit in the future. She was patient, remained calm and sold future business. If I had a company I'd hire her!!!
My experience with Amelia at Public Storage was exceptional! She not only provided kind assistance but also demonstrated true professionalism. Amelia's help in securing a reservation and finding the perfect unit truly made my visit pleasant. She's undoubtedly a valuable asset to the company, elevating the overall experience for customers
I was very satisfied with the quality service and quick and informative details. I’m glad I chose this location
Jamayo was great. Got exactly what I needed. Thank you!
Jessica and Jerry were super kind and really helpful. I would recommend this place if you need a place to store your items.
Love, storing here! Jessica M. Bathrooms are always clean! and they’re Super Nice! 👍
Storing is the Best, when it comes to Pinole! Very Clean, and Superior Customer Service! My first choice, amongst them all. Very Good Jessica M, and Team!
Jessica, the manager is fantastic! However, this business is very expensive and prices keep increasing. Be sure to read the fine print as while their specials are great, once over the cost increases exponentially. If it wasn't for Jessica I would be moving my stuff out asap but she took the initiative to roll back the last price increase that recently went into effect.
Great customer service. Bri is very helpful and knowledgeable!
Jessica was amazing in helping me pay my bill and give me options on future renting. I'd recommend this store to anybody. Great customer service!
I got a rental increase and I came into the office and I was told that since the request to get the increase delayed did not get approved. Jessica was able to get me into a smaller space for a better rate. I recommend everyone to talk to Jessica.
There was a rent increase and I left Jessica a message about it. She called me back the same day and was actually able to delay the rent increase because she saw I had only had the unit for 3 months! Although the idea that the rent can be increased at any time is sort of scammy from the parent company, Jessica was extremely friendly and helpful. Thank you!
Reserving a unit was a quick and easy process. I wasn’t sure about the size I needed and when I got to the storage unit I realized the one I reserved was too small. Bri helped me out with finding the perfect size and location I needed. She was patient with showing multiple units, which I really appreciated. Bri really made this a pleasant experience. The other front desk ladies were also very nice. Thank you!!!
Bri displayed a courteous attitude. She is knowledgeable about solving the problem and professional.
Took us more than 1/2 hour to get the lock mechinisim to accept the lock. At 8:00 pm of course no one to help. Called tues. Absolutely no help to remedy the situation. I am a 72 year old disabled woman who could not make this work. Took 2 men 1/2 hour to get it to shut. WOULD NOT REC'D THIS PLACE TO ANYONE.
If you have any storage questions go see Jessica. She's the best
Jessica was amazing; very knowledgeable as well as kind when I brought my mom in to rent a space. I was surprised and pleased to have renting a storage space be such a pleasant experience!
I visited this facility and Esther helped me with all my inquiries. She’s very friendly and knowledgeable. Service is amazing and I definitely recommend this location.
If you’re looking for a good public storage here it is. Just ask for Esther and she is an angel. As a matter fact I’ve never felt this satisfied and comfortable with a storage. This was my first time renting a storage unit, and I felt very comfortable in my decision to become a member with public storage like I said, Esther was extremely knowledgeable in many areas and left no questions and answered. I’m glad I was able to meet as sincere and friendly member of the public storage team. Thank you for all your help and support.
Ester was nothing but a wonderful help! She was so sweet, wonderful energy and I’ll definitely be recommending this place just because of her!!
CHRISTOPHER WAS A GREAT HELP. VERY MANNER-ABLE AND VERY HELPFUL.
Excellent service with Esther.
Cheap rates up front, escalating to $209 for a 5x15 and always going up. Plan on short term rentals and frequent moves.
I highly recommend Jessica, the property manager at Pinole Public Storage. Her exceptional service and support have been invaluable. Jessica has efficiently resolved more than three significant issues, demonstrating her professionalism and dedication to customers. She listens attentively and goes above and beyond to find effective solutions, making the storage experience at Pinole Public Storage seamless and stress-free. Her outstanding customer service sets her apart, and I’m truly grateful for her unwavering commitment. Anyone seeking assistance at Pinole Public Storage will be in great hands with Jessica.
Christopher was super helpful and very patient with all the questions I asked him
All the ladies have been nice & extremely helpful!
I recently met Jessica & she is AWESOME!!!
Keep up the great Service🙂
Been renting a a unit in Pinole for about a year now! Since day one, I have been working with Jessica M and she is amazing. She had made the experience of moving and dealing with all the stressors some much easier. What a blessing she has been. I truly appreciate all her help and willingness to help in any way possible. She’s truly been a blessing! Thank you!
I always see Jessica cleaning the property and keeping it looking nice and clean. She saved me a lot of money by helping me down sizing to a smaller unit.
This is not on the location. But Corporate keeps raising rates so much so that a 10 X 10 ft costs over $500. No value for customer loyalty. The longer you stay the more they increase the rates. I am vacating asap and buying a storage shed from Home Depot. Should have done that a long time ago. Very greedy corporate operation.
Jessica R. Was great to work with.
Jessica R. was very helpful
Jessica is the best employee at Public Storage!! She has the best customer service, biggest smile, and the most positive energy!! She definitely deserves a raise!! 5 Stars again and again everyday!
Great experience so far with this Public Storage. I chose to have the contactless move-in and it couldn't have gone any smoother than it did. I highly recommend this facility.
When I went into Public Storage to look at a unit, Jessica R. was super helpful and amazing! She showed me the unit and was able to answer all the questions I had. Best customer service that I've had in a long time!
I found a unit that I needed quite easily and for a good price. The two ladies both named jessica in the office were very nice and helped me with the process. Very clean lot and easy parking!
I have mostly had a good experience here. Recently I needed to switch units because they raised the rent, and Jamayo was friendly and helpful for that process.
I may cancel if they raise the rent again, though I don't know what is typical for storage units in the area. I was paying 160/mo with insurance for a 10x10, which they were raising to 230/mo or something, and moved to a 5x15 for 140 or something (I don't have the exact numbers in front of me). I haven't noticed tweakers on the property like some reviewers have mentioned.
Ms hester at the front desk was very nice she made sure I got what I was looking for and the best rate possible..
Jessica is a Great person attentive property manager pleasure to deal with. Very knowledgeable and quickly responds to inquiries of all kinds, in regards to the property, policies, rates etc. Everything public storage; She knows her stuff!
Jessica provided excellent customer service and was helpful. I've used several self-storage companies in the past but my interaction with her renewed my faith. Thank you Jessica!
Felt the need to call out the great customer service here. I spoke to Jessica who made the online paperwork so easy. I had issues with my account and talked to Justine who walked me through everything I needed. Everyone here is very helpful and nice!
The property manager and the whole management is terrible… I can’t find words to describe how bad that experience was!
Property manager is extremely disrespectful.. the whole customer service was juts bad! The unit we had a reservation for had a dead mouse in it!
For the Public:
Rates spike up within the first few months, and will continue to rise until you “move units” by reserving another storage space online.
I’ve been a consecutive Public Storage client for 5+ years and continue to have to do the absolute most, just to obtain the prices I originally signed up for. Avoid Public Storage at all costs.
For Public Storage:
Jessica is the absolute worst manager.
She’s never in the office during daytime hours.
She never picks up the phone
She does not respond to voicemails.
What is the purpose of her position if she doesn’t do anything a customer service representative, let alone a manager is expected to do?
You might as well keep as electronic kiosk at the front and save the hourly wage. At least this way we might actually receive some assistance when we need it.
Leslie was a fantastic manager for so many years, we miss her!
What a terrible downgrade for a manager at this location.
This location rapidly raises the rates and seem to have a really bad problem with random ppl on the property. Caught a old man going threw my stuff and even taking stuff as I was trying g to move my stuff out.. luckily I was recording and caught him on video but am pretty sure he took some stuff. Location has cameras but that don’t seem to help stop the tweakers from getting on the property. Idk even how that old man got on the property I just know I got him on video. I’ll be reporting it as soon as the location is open for buisness today. Ohh also this location opens a lot later in the morning than other locations.
It's a place to store extra stuff that you can't keep at your house.
had a rough time but got it all squared away. review will improve as time goes forward.
Just got the unit and can’t get in. The gates are not working they come to let me in then trying to leave I got locked in. They said the would be fixed the next day. But no. This is not good. So many people were there upset as well. But the young lady there did do what she could. She did a good job trying