Public Storage Self-Storage Units at 171 S Arroyo Parkway, Pasadena, CA

Jenny was terrific! Very friendly, helpful, and professional

The place is poorly taken care of, trash clutters the parking lot, dumpsters, and inside of the building. When I first got my unit they used to have a cleaning lady but the staff now rarely ever cleans the place. Poorly managed, and unprofessional. Even people living in their cars in the parking lot. Also had a guy in a unit across from mine who was caught smoking fentanyl.

Just signed up for a storage space over the weekend - the owner was super friendly and patient, taking the extra time to help us figure out which unit would work best for us. The entire facility was clean and the location is convenient. Definitely recommend!

Best experience for obtaining a storage unit!!

Great and convenient location. The manager, Francis was very helpful - made the process very simple and fast. Thank you!!

Great experience with Gregg this morning! And a Great deal at $99.95 😉😂

Very nice and helpful member named Lindsey on Cincinnati Dayton road.

Have rented here twice before with no issues and good service. So when I needed to rent for a third time it was an easy decision to do so with Public Storage. Rachel made the sign up process easy and quick and I expect this time around to be as uneventful as the previous two. And uneventful at your storage unit is what you want.

I had some questions about my contract. Randy was at the desk and was most helpful, and knowledgeable. He was pleasant and made the experience painless. I will use Public Storage again because of employees like Randy

Great Experience check in was supper smooth. Leanne was great Thanks

Elizabeth is the best. She made the process very easy and when an issue came up, went above and beyond to solve it. Thank you!

The night before renting a 10 x 10 rental unit at the Public Storage branch located at 7920 Deering Ave in Canoga Park, CA I ran into a glitch using the online Public Storage unit booking software. Then the following morning I called the corporate division to discuss the glitch but my call was transferred to four different department associates and 3 of the associates understood the glitch but could not do anything resulting with my time being wasted. The 4th associate helped me as much as he could but could not proceed further due to his hands being tied by corporate policy so he suggested I speak with the Deering onsite manger. I drove to the Deering branch and spoke with the manger and her name is Lluri. I explained the glitch to Lluri and within minutes she acknowledged the glitch, understood the glitch, did not make any corporate robotic excuses regarding the glitch and then without hesitation she offered to show me two different 10 x 10 units and also offered to lower the monthly rental cost but the best part is she did not have to call the Public Storage corporate division to ask for approval. It's extremely rare I make time to write a review because I'm very busy and also unfortunate the criteria of the Public Storage review software is "Limited" to a 5 Stars positive ranking criteria because the quality of Lluri's professionalism ranks 10 of those Stars.

Chris was efficient professional and friendly. Thank you!! Perfect service!

Chris was excellent! Very friendly and knowledgeable. Addressed of all of our questions and concerns with confidence and kindness. He's definitely a 5 star Public Storage Team player!

Jamie at the front desk is always a pleasure to work with, place is clean and safe. Thank you!

Excellent Customer Service, Clean and tidy facility too! It's a keeper!

Patrick was AMAZING! Very detailed, ensured that all information was covered, & extremely professional. Would definitely recommend this location.

I have had the most exceptional customer service experience with Angie. I highly recommend Public Storage in Irwindale!

Very friendly staff member, Shanda, explained to me every single detail about my rental. Thank you.

Becky was exceptional. Great customer service

The woman Ebony that helped me was so helpful, informative and Awesome! Great customer service

3108 Northern Blvd Long Island City Ny This storage does false advertising. They are not climate controlled. They keep it at a consistent 82 degrees Fahrenheit when other storages have their temperature at around 70- 75 degrees Fahrenheit. I nearly passed out on move in day from how hot the facility is. I store clothing and sell online and some of the clothing has developed mold and damage due to the high temperature and humidity. If I am going to be paying $400 a month for a unit I would expect air conditioner and proper cooling. I noticed a pile of trash and debris that was not disposed of for two weeks. There are rat traps everywhere for the mice and rat infestation. I saw a rat scampering across the grated cieling part of the unit. I'm afraid they may damage the clothes. If the temperature does not drop to 75 degrees and the rat problem gets addressed I am leaving. Stop the false advertising these units are NOT climate controlled.

Made the whole experience smooth and quick to begin renting. Angel was so kind, understanding , and entertained all my questions!

Ms. Dee was fantastic, treated us like family. The world needs more people in customer service like her. Thank you Dee

Liz helped us today and we were very pleased. Quick process and friendly staff person to show us around. Thank you Liz!

Great experience! Bill is great! Very professional, informative and patient!

John from public storage Jersey city helped us a lot. We do appreciate his great service that we normally didn't expect from the storage facility.

Easy to rent. Great prices. Excellent customer service.

I have multiple units here and Shannon is always so helpful and kind. She is great at customer service and you can tell she loves her job as she takes pride in everything she does here at this property. I see here outside cleaning all the time. This place is number 1 in my book. I would give 100 stars if I could to this great property manager. Thanks Benny

Ashlee was great. Fast and friendly service

My experience at public storage (1205 W pembroke Ave) was excellent Team member Susan was very sweet and resourceful with helping me get into my unit and even guiding me through the process of downloading the public storage app to gain access to my account if you are in need of a place to store your items I would 10/10 recommend public storage on pembroke

Had a great time with ebony she was very helpful despite the customer service messed up on the phone, she walked me through everything thanks to her and public storage I will be visiting again

Hi, today’s experience w/Nahar went so well, starting w/a warm greeting, I was given a pleasant, professional & informative experience. Moving, work & life can be stressful. Miss Nahar Thank you for your cheerful assistance

Amazingly smooth experience getting our unit rented. The property manager Kevin at the Highway 66 location in Yukon was polite, professional and made the whole process easy. We reserved the unit on the website, and Kevin picked it up from there. Recommend!

Renting our storage unit was quick, easy, and very convenient. The staff member Veronica had everything ready for us and she was very knowledgeable. She answered all our questions and was very help. Highly recommended.

Incredible service! He assured we knew all the perks of renting with Public Storage.

Sherlie was exceptional in assisting us with opening an account and accommodating our moving schedule.

Mr. James was very friendly and helpful. Customer service was amazing. Defintinly would recommend coming here

I am between homes right now and needed a place so store my belongings in the interim. Ebony at Public Storage property 00126 on State Rd 82 made that task simple and easy. She is polite, professional, knowledgeable and very informative. The application was quick and uncomplicated. I am also very pleased with the condition and cleanliness of the facility. I highly recommend the facility.

FAAAAKE 5-star reviews- Check out the “people” reviewing and notice theyve only left ONE review and are constantly naming DIFFERENT “employees” who allegedly hwlped them. These employees dont exist. This location has, like, three people on their payroll. Now, for mine…. Buyer beware; as the other reviewer mentioned there are lots of hidden fees. Scary slow elevators that leave you wondering whether or not youre actually stuck. Horrible people constantly blocking gates. No garbage cans to throw any type of rubbish into. Monthly billing makes no sense. Sketchy at best.

Carolyn made the storage rental experience so easy and convenient, her customer service skills were exceptional

Jolly made us very jolly 😊 welcomed us inside and showed me around. The place was super clean which is alway A+

Tavon was very friendly and helpful; the account check-in was quick and smooth; he explained the cost, the cost of insurance if we wanted to keep it etc. Tavon showed us to our unit and how to use the lock. The facility is clean and tidy and there are carts available for use. It's an excellent storage facility.

The service was great. The people were very friendly and made the experience a wonderful experience. Anthony was very helpful thanks so much

Stopped in today to pay for my storage unit and then get my lock and check it out Jeff Jeff helped me out. Very professional and got me the best price you could Thanks again Jeff for everything. I recommend this place it was very easy to deal with and Jeff took care of the whole process and was quick about it.

Judith was amazing. Her customer service was impeccable. She was very informative and patient with me and my husband.

Liz was very friendly good service will recommend

the best customer service I have ever received from a company, Mary is very helpful, she answers all the questions you have in a very efficient and professional way Mary is the best

Great accessibility

We were met with great friendly service when setting up our storage needs. Pricing is comparable if not better. Facility is clean. The perfect location for our needs. Thanks!

They are the best

AMAZING SERVICE!! Words cannot describe how wonderful and helpful Trina is! Kind, sweet, nice, helpful, patient and overall a great person. I was unsure about what size unit I needed, she asked all the right questions and showed me around to help pick the right one that would be the best fit for me. The facility is great as well, very clean, well lit, and in the perfect location. Thank you so much, I am happy to know my stuff is kept in a great place. :)

Darnia was a very helpful and knowledgeable young lady. She has people skills and outgoing personality. It was a pleasure doing business with her.

First time renting a storage unit and it was very easy thanks to Josephine, she guided me through all the steps and provided me all the information and help I needed.

The guy was truly friendly and was very knowledgeable about his job. He was quick and courteous.

Katie was such a big help! This is the third unit I have rented over my time in Columbia. Have had such a stress free experience with this storage facility in the midst of all the chaos that moving can be. The facility is clean, was easy and ready to access on our own and the staff is amazing! Highly recommend!

Hi this is from John I don't know why my daughters photo and name is showing up But I had a great experience at public Storage in Harwood Hts' Il, Tracy was extremely pleasant and helpful I would recommend her and Rhonda to anyone that goes there

Rodney and Gabe were awesome and got me taken care of fast!

Helped with every question i had, great people working there surper nice, got me in quickly and got everything done with in minutes

Fairfield facility. Irma was extremely pleasant and helpful. Give this girl a raise!

Marlene is amazingly patient, thank you very much for all your help!

Sierra helped me find the perfect unit for me and what I needed to store. She had great knowledge of the facilities and the set up process, and made signing up a breeze! The storage facility is clean, and they have great deals going on right now.

Josie is amazing! Her customer service is top notch, she's personable, friendly, reliable, relatable and everything else that could describe her in a positive way. Thanks Josie!

Ms. Candie was amazing, very knowledgeable, extremely professional and patient, she went above and beyond to help me find what I needed and explained everything very thoroughly. I would definitely promote her into a management position. Thank you for your time and assistance!!!

Shana was great!!!

Lindsey was wonderful showing us the bigger unit and giving us all the details! She made everything so easy! Paul & Stacey

Robin is very friendly and helpful. Very easy to get a place.

It was very well and the welcoming by Lorena was excellent.. she answered all my questions and was very helpful

Kent Thanks for the Great service! Much appreciated Much love from dc and the Crew

I received great Customer service from Danielle. I would definitely recommend this location.

Location: 12th Ave, Seattle WA I went to reserve a unit online and decided to wait on signing for the unit until I could see it in person. I'm glad I did because Evan, who was working that day, was able to show me different units to help fit my needs. Evan was very courteous and answered all of my questions. The units we saw were all clean and the facility was well kept. Definitely feel good about this decision as a first-time storage renter. Thanks Evan!

Excellent job dealing with Philipa and Jennifer. Great work made the move easy

I like Public Storage. I have used them before in the past, so I know their service. I would recommend them to anyone. They have a very caring and considerate staff. They always have.

The manager at this location was very professional and friendly. He explained everything very well. Everything was a good experience, I would definitely recommend this place to others.

kim was a great help!!! i recommend her

Kayla was patience as this was my first time to use storage she did extremely well to explain the process. I did not feel rush, her customer service was excellent to me. Storage was very clean. Would recommend this place

Staff is Amazing, super helpful. Quick sign up. Everything is clean, great tour of the facility very well kept!! 👍👍👍👍👍

Debra was great.

Everything was explained clearly as far as accessing , Downloading of the app, and when payments are due... thank you so much.

Stephanie was excellent and very helpful. Great personality and new her stuff, she deserves a raise

they were among (sorry don’t remember the employee name) i remember two new hires were training and there trainee was doing a wondering job of preparing them to be great representative of this company

Mary always provides top notch service. I have multiple units and she always takes care of our needs!

El unico empleado excellent es Jordan un Caballero Los demos son unos inrespetuosos espero que Los boten Como basura

Larry at Public Storage on Hillsboro blvd in Deerfield Beach, FL couldn’t have been more welcoming! He cheerfully greeted me and was extremely helpful. He took the time to be sure i had selected the correct size unit (i had selected on-line) for my needs. Since i was uncertain - he was eager to show me the actual and other comparable units. He even helped me solve the puzzle of fitting my specific items in the space! Larry then clearly explained all the “legalese” in the contracts, showed me how to work the gate & off I went ! The experience was 5 star & he is a stellar representation of Public Storage. Thank you Larry!

New modern building, all high-tech equipped, access is granted through the app on the phone, no need to save the code. The team member Ileana was incredibly professional, nice and helpful, made the whole process very quick and smooth. Thank you! P.S. The locks are provided for FREE!!!

Very organized and convenient location. Great service and caring property managers , especially Doug .

jaylin at the kent 180th location was super sweet! very patient and helpful with the move in process and helping me get in and out and around other tenants while im pregnant and trying to do things myself

I went online and reserved a 12’x25’ shed (300sq ft) for a monthly rate of $236. When I came to the office the next day I was told that unit was rented out earlier in the day, so it seems getting a reservation doesn’t mean they will actually reserve it for you, you’ll get that price if they didn’t happen to have already rented it before you got there. I was then told the next closest unit would be a 10’x25’ (250sq ft) for a monthly rate of $256. So less space for more money per month. Kind of felt like a “Bait & Switch”.

Jamie is just ‘AMAZING’. She was very professional, customer friendly and knowledgeable. She truly understands customer’s needs even before I asked her a question. i am extremely happy with her service

Nathaniel is the best! He treats everyone as if they are the most important thing about his day. The grounds are always spotless and he goes the extra mile to make sure you feel welcome and have all your questions answered. This is my family’s second experience in the last 4 years renting a unit at this location and Nathaniel has been wonderful to deal with both times.

Staff here were very helpful and knowledgeable. I appreciate the A/C while moving my belongings

Called and got a reservation for a unit and they looked up what specials they had in the area. Went in after reserving a unit, had Crystal show me the unit and sign the paperwork all within a few mins. Super easy and simple and broken down for you to understand.

The service was extremely friendly, professional and expeditious. The storage unit was very clean and easily accessible.

Great service shanali knows what she is doing

I made a reservation on a Sunday for Wednesday. I got about 5 calls with 2 voicemails asking that I needed to call back to confirm my reservation. I called back on Monday and a representative told me I needed to go to the store to ensure my reservation, even though I had replied on a text message "confirm". I was there on Monday and the nice ladies told me my reservation was good to go for Wednesday and I could come back on that day. I could also finish my registration online but due system issues I wasn't able to do so. Therefore an online agent said I had to go to the store and finish it. It's Wednesday morning and the place was closed for 2 hours. I had to make a second trip coming back to complete my rental. I was not notified of the circumstances. On top of this I couldn't get the promotion because they told me a relative had previously used this service under the same address. I was told it's only one person per household. Again I wasn't notified by anyone about this. On top of this the app isn't working. The only thing that's good about this storage company is the customer service. They apologized all the way to end for all the trouble.

Omar was fantastic. Very helpful, knowledgeable, and patient. He answered all our questions and showed us the unit on 2 different occasions (to quell our anxiety) before eventually renting it to us. He is an asset to Public Storage for sure. Thanks Omar

Monique took great care of me and in a timely manner. She is very professional and nice. Please ask for her...she's AWESOME!!!

I worked with Rachael who was a very big help to me in getting a second storage unit. She was knowledgeable, patient and friendly. I also want to mention that Cornell was really kind and pleasant when I called and more than willing to help me navigate the Elevator when i came out. Thank you..

Super clean facility with easy access.

Amazing customer service, Great price and was definitely worth the value. I belive my stuff will be safe and clean. Gabby is the Employee that helped me and was very sweet and nice.

Just rented 2 units at this location. About was such an amazing help in deciding which units would fit our needs the most. The place is very clean and the prices were great! We highly recommend this location of Public Storage. You won't be disappointed.

First time renting a storage space and Reece was super helpful. Answered all the questions I had as a first time renter and even took time to let me check out how the unit looked like. Glad I picked this space.

Angela was absolutely patient, well informed and so courteous. Facility well maintained. Honored to have such an exemplar professional help us store our father’s precious belongings. Very secure facility.

Very helpful management/workers! Thank you!

The gentleman that helped me was kind and courteous, and he lhad a great personality, he's a natural, he greeted me with a big smile. and the service he provided was second to none.

Easy and pleasant rental experience. Sol was great throughout the rental process. Start to finish excellent customer service.

I DO NOT recommend!! My stuff has been in storage less than 30 days and the property manager changed the locks without notifying me. Not only did he change the lock that I bought from them for $20 but he also accessed my unit without my permission. I’m still waiting on a call back from them. They are super unprofessional!!

The Manager at this location was very professional and I was very satisfied with the help she gave me

Great customer service. The property manager Cecilia was extremely helpful.

Very friendly and helpful. Highly recommend!

Tracy the manager at this location on Ten Mile is the best. She has the answers, listens to what you’re wanting and then finds it for you. Great morning spent as she got our New Covered area for our RV. Great clean facilities for sure, great diagonal back up into covered spots so we couldn’t be happier. Thank you Tracy and Public Storage on Ten Mile in Meridian ID.👍🏼

Steph so nice

Very helpful and friendly management. Convenient location and well kept.

James was very professional and very easy to talk with for any questions we had on the new sign up on the unit. He took the time to go over everything and has great customer service.

Tammy was my ray of sunshine today. I'd had challenges paying for my reservation online but when I went to the office to pay, Tammy was so helpful and kind through the whole process that it was as if my earlier challenges hadn't happened. She even made me aware of an offer that reduced my bill. She was very professional and walked me through how to enter the facility down to every detail (operating the lock, for example - not as straightforward as you might imagine). The whole building was impeccably clean. You should use Public Storage just to experience the Tammy love.

Mark was very friendly and helpful and made check in very easy. Great location. Clean and easy to access. (16606 E Smoky Hill Rd, Aurora, CO 8015)

Excellent Customer Service

Nadia was a dream to work with!!!! I have been pulled like saltwater taffy for the last 2 months with going through a divorce, trying to sell my house, find a new place to live, pack everything up, and find a place to store thing I will need later that I don’t want to get rid of, but don’t have room for in my new place. I had a reservation for a unit to rent but when I came in to pay for it - it was gone!!! Nadia helped me take the hassle and the HEADACHE out of locating me another unit that was perfect for my needs at the price I could afford…. And it was even better than the one I originally reserved!!! I have been with this company for 6+ years and it is because of the fantastic customer service of their employees, like Nadia, that keep me here year after year.

I want to Thank Katie for her wonderful customer service!! This is a nice spot.

All is great there (Jersey City, NJ) - The manager, Will, was super helpful, professional and friendly in getting us set up.

Diane M is a great employee. She is incredibly knowledgeable about the facility, provides everything you need, and is just a very friendly person. She’s just great at the customer experience.

The staff was so accommodating! I had lots of questions and they were very helpful. We visited the site and Steven was very professional and informative. The property was spotless and the process to rent went smoothly. Highly recommend this site!

Mohamad at the East Gude (Rockville Md) PS just helped me open an account. He was very knowledgeable, efficient and patient. He showed me my space, how to get there, where to sign in, etc. It was such a pleasure doing business with him, and I feel assured that my experience will continue to be excellent at this Public Storage location.

Aaron greeted me immediately when I entered the office and showed me some available units. It was really easy to find a unit and get started moving thanks to Aaron.

Ryan & Mercedes were terrific. Very professional & friendly. Pleasure to work with & very knowledgeable.

Thank you Serria for your help

Janet was so kind , helpful, knowledgeable, The facility was clean and in great condition.

Marsha was the nicest and friendliest person. I hate moving and she cheered me right up and helped me through everything with my storage unit. Give her a raise.

Excelente atención muchas gracias por su ayuda especialmente la Srta Ofir.

Had a great experience at Public Storage (875 E. Arques Ave)! The facility manager, Toby, has excellent customer service skills ... informative, helpful, and personable, yet professional. She made storage space selection, account setup, and move-in easy. My wife and I couldn't ask for a better place to store our stuff while our home is being remodeled. Great work, Toby! We thank you and look forward to working with you.

The property manager’s at 2700 Grant avenue are awesome people with great personalities !!!!very organized Very helpful to my specific needs offered options and suggestions that I wasn’t even aware of .and were helpful to me in making my stressful move incredibly less stressful !!!! Thanks soooo much😊

excellent service

Great storage unit with clean and secured spaces! Great customer service!

Great experience. As a first-time storage space renter, Grace made everything easy to understand.

Tamia was great! Not only was she super knowledgeable about the space but she was really helpful finding me the right space to rent. I highly recommend this location.

The lady was awesome .. helped me with every step of the way

Eric was pleasant and patient with me, very kind and helpful.😊

I just wanted to give my highest recommendation and complements to Nick the property manager. He handled my complicated situation to perfection with kindness, understanding and professionalism.

Alisha, is awesome she is very helpful and thorough in her job, very detailed oriented and answers anytime I ask anything of her, just absolutely amazing, the storage is kept clean and dry it’s just wonderful!!

Absolutely great staff Lavi had in in the perfect unit in a very short time. He managed to explain everything I needed to do to get started and was super friendly. You should give that guy a raise. The units are very clean and secure. I highly recommend this place and hopefully you'll get to deal with Lavi...tell him Nick sent you and get a $100.oo discount. I'M KIDDING !!!! He can't give you a $100.oo discount anymore than I can walk to China in 10 minutes. But he is super cool and will make you feel like you did.

Heather was wonderful, pleasant and efficient. She helped me choose the best option for me and my property. Thank you for having Heather as a representative of public storage. Location site is 18 West Jericho Turnpike, Syosset, NY

Debbie was amazing! She was so polite and helpful. She made the process so easy I couldn’t have asked for a better experience.

Josephine was great! She was friendly and very thorough with the explanations removing any questions I had! Quick and friendly staff!

Darlene is the absolute best and the sweetest

Kristy was great!! Great customer service. Thank you

Rebecca went above and beyond to help me find the perfect storage unit! Not only was she willing to check with us on how much stuff we had to ensure the unit we were looking at was a good fit, she let us view the units in person and walked us through everything to set up our unit. Thank you so much Rebecca!

Fast and easy process got me in & out in no time highly recommend

Queen reigns supreme! She showed great professionalism, compassion (I was a little frazzled from moving), and knowledge of your system. Thank you for having someone with her level of expertise representing your organization!

I went in today the girl in the front was very helpful and she took time to explain everything which was very helpful and even went on her way to help me

Branchville location is great and has excellent customer service. John is awesome & extremely helpful.

Capree was remarkable! Professional & informative. Great energy An affordable option for my neice, budget friendly and in her local area within walking distance. Clean and Bright! Love the service

Had a wonderful experience with Pam as a first unit renter. I was given a rundown of what the is expected. What each cost meant such as insurance for the unit. Super thankful for the help.

Phenomenal experience. Jasmine made the entire process so much easier and enjoyable. Fast access, close to major roads and highways, clean, and secure. Affordable too!

Very helpful

Worked with Ashley at the Watson Rd location in St. Louis, MO. She was extremely helpful and answered all of my questions. Ashley is definitely an employee to be recognized as outstanding associate that represents the company.

I did not catch the name of the representative i had today, but he was the man in the office with glasses, he could have not done a better job, very respectful, answered any and all of my questions, and made this process very fast and easy, i definately recommend all friends and family it to check out ,very professional

Alexis and the other staff member both did a great job. Very helpful and efficient.

Maurice was great and efficient! He was straight to the point!!

Teri at the front desk was very nice and helpful. Everything was taken care of without issue.

Heidi at 12610 Raymer was absolutely amazing. Super friendly and attentive. Made my move in extremely easy. I was in a super big hurry and she got me taken care of in no time. Keep being great!!!!

Becky helped me a lot, and answered all of my questions. Very professional.

John at the front desk was very helpful in explaining the pros and cons of the various spaces available and in providing locks.

Good Service and convenience

I've been renting from this storage facility for sometime now..there always polite and Courteous especially especially Sandra in Hanover Park Illinois..this is a special person please keep her in your customer service area she is great!! I really appreciate her help again thank you Sandra🤗

Nelly was absolutely amazing! She went out of her way to get us the best deal ! We love her ! Highly recommend this location she is very sweet and helpful!!

Very friendly, very kind and very fun. 10/10 highly recommend working with Jesse when you get there.

Norma at the Sylvan location, was very nice and professional. Need more people like her 💗

Warm and friendly experience . Very good service . A very tidy storage unit . Highly recommend Public Storage .

Ghetto to the core!

Excellent! The representative was very nice, help me make a decision on the right size unit, and walked me thru the process. She did a great job. Thank you!

Service was really good and Kumar was really friendly. Process of checking in was simple and fast.

Nelly was great very informative and pleasant

Professional, courteous & efficient Rep at Coral Springs, FL Storage facility.

I had a great experience with Awilda she helped me when my reservation was wrong and she fixed it, made the process very smooth. Thank you

Ty did an outstanding and thorough job of helping my brother and me transition units a few weeks ago. He was incredibly informative and made the process a breeze!

Just signed up for a space and Linsey was very friendly and helpful in answering all my concerns. Feeling safe and comfortable storing all my things with Public Storage.

Mike was very helpful! Thank you.

Great Service!

Great Place! Robert is the Property Manager, very friendly and great to work with…

Kristen was amazing help through the storage rental process!!!

Answered all our questions and was very helpful and patient.

The gentleman at the front desk was leaving for lunch and saw us and opened up the store to rent is a unit. He was courteous and professional!! Thank you for the great and easy experience.

Nick the new manager is so much more conscientious than Shannon that he replaced who hates White men for 'Sins Of The Past' that I've been relieved of a terrible burden. The facility is old and needs upgrades and repairs but there's no longer a racist in charge going out of her way to make me miserable. Nick has a genuinely positive vibe.

Everything went perfect with my reservation, proper expectations were set online and by Anna, who was an absolute delight! Had a great experience and would definitely recommend for anyone in the area. Thanks again Anna and Mario!

Great Customer service, Very much understandable!

The ENTIRE staff here was phenomenal, bar none. Anna did her first rental with me today, and did a great job persevering through the struggles of learning the system. Well Done! The facility is clean, secure, and very well-maintained. I'd give it 7 out of 5 stars if I could. Two suggestions: the 5x10 units are listed as "1 room" and the 10x10 units are listed as "3 rooms". This is silly and makes my brain hurt. Change the sign to say that 5x10 units are "1.5 rooms" and I'll be happy 😊. Second: the checkout kiosks are obviously wired back to Corporate on the Left Coast. They display in PDT. This facility is in the MDT time zone. That makes the pads show 1 hour earlier than it really is. Brain cramp. FIX IT! Don't trick your customers into being late for an appointment because your programmers were too lazy or stupid to do this right. 😤 Speaking of which, there is a fatal UI/UX design flaw on one of your pages. It displays a screen full of information with no button or other affordance to indicate what the customer needs to do, at all. I only accidentally discovered that I needed to scroll down to see the off-screen "Accept" button. This is criminal level design incompetence. The person who coded this as well as whoever approved the design ALL need to be fired. I'm not saying necessarily that it HAS to be out of a cannon... I'm just saying we should keep all options open until they've been... talked to. 😠 The staff on-site are brilliant and all deserve raises. Corporate needs some major realignment work IMO.

Ruby was fantastic, she was a great help and very knowledgeable.

Minerva was lovely

Very nice helpful lady

Dave was exceptionally helpful and informative and setup my storage in a few minutes, will definitely recommend to anyone!

Tracy was amazing. She made renting a storage unit an easy task and helped me get the best rate possible all with a friendly can do attitude and smile!! Thank you Tracy for all your help today!

Mero and Marissa were very helpful and professional thank you guys

Angie was great help to me with all my needs. She has a wonderful personality and great customer service.

It's been a pleasure at the Downey location, especially with Christopher at the helm. He made everything easy and comfortable. Thanks so much!!

Friendly and very helpful team.

Sam was a pleasure to deal with it was very helpful. I gave him a five star for customer service!

Sandy was very very helpful she made sure to cover every with detail and definitely help me to know I made a good decision and got the best deal

Stephanie is amazing! This lady went above and beyond in so many ways to help us, it made our move seamless! She is thorough, friendly and extremely knowledgeable. She made sure everything worked out for us before we left so our peace of mind was important to her as well. She really is an outstanding employee and such a gift to consumers.

Great service fast and convenient. Thanks Sue and sam!!

Rafael at the Yarnell, Sylmar location was so helpful and accommodating! Thank you for your impeccable service!

Awesome thanks

Alexandra was awesome ! She showed me two different units and helped me choose which was better for my situation. She really went above and beyond by helping get the exact unit I had seen during our tour. She answered all our questions and even though it was close to closing time she didn’t complain and answered everything with a smile ! Definitely recommend

Such an easy process. Immaculate facility. Staff vey friendly and extremely helpful.

Taylor was the best in getting everything set up for us today. Very professional and knows her stuff.

Thank you Jose at Public Storage on Arroyo Parkway in Pasadena!! Jose is kind, patient, knowledgeable and above all the ultimate professional!! I exchanged my unit for a smaller one today and he made it so easy!! I was in the office for five minutes and he had everything set up perfectly!! Hire more like Jose!!

I love the customer service …the lady Nyoka was very helpful. Thank you!

JJ Was Great to work with!!

Sheliah was Amazing with helping me with my storage unit. The process was smooth and the entire experience was great. Thank you Sheliah!

First beware their specials are not really $1 the first month it all prorated plus then for example your have to buy a$15 lock and a $25 one time administration fee and also they throw in a insurance fee about $19 and remember then taxes is added to all of this and now they're raising the rent on all people that have been there 6 and 12 months and in some cases you don't even get a 30 day notice or way less in some cases.Communucation with this location and corporate is not good at all along with the parking lot is a mess sometimes with nails or screws in the parking lot that I have gotten almost in my tires. Suggest they run a metal detector roller/ sweeper over the entire parking lot to correct this matter and remove a 🔥 burned up melted car that is stuck to the asphalt which has been sitting there for months and all the broken glass that was around it that cars had to drive over for weeks or around some of it.Their prices are now more expensive then other places in the area but it is convenient which is good and in a safe and secure part of town.

Makayla was very sweet and informative

We had a great experience at Public Storage in Salmon Creek. The staff is very accommodating. Highly recommend this Public Storage.

I had great experience with Keyniya Grier and her colleague there in public Storage in martinez in Arnold Drive very helpful very patient in all my questions I appreciate everyone helping me to find a Storage place to set my things at a reasonable price thank you again

I was very pleased with my service today

Dorothy in the office is friendly , Knowledgeable and helpful ! The space is convenient, clean and safe !

Great and helpful

Property Manager was extremely helpful and courteous. Completed my space rental quickly and answered all my questions.

Tammy took great care of me at the Scotch Plains location! Awesome Service!

Great experience… Property management George answered all my questions and made the process quick and easy

A1 service.

I was very impressed with the great customer service I received from Valerie & Clezell at the Gulfton location. When I was meeting with Clezell, I also noticed the great service given to the other customers also. Thanks

Letty is a great help

Amina was pleasant and nice throughout our interaction . She’s a great addition to the PS staff..

great service the tall women that has long hair is super cool and helpful great customer service you should keep this one goes out of her way to help us her name i believe is Stephine perfect at every thing satisficed customer service over here

My salesperson was great she help me beyond with my unit thank you so much

The manager Jessica was very nice and explained things thoroughly. The inside climate controlled room is clean and spacious for a good price. I will be spreading the word to friends and family, that so far i like the place and have no complaints. Thanks public storage.

Rochelle was very helpful and friendly. Thank you

I was so happy how I was relieved with public storage. 💯 Satisfaction customer service. All my questions were answered right and explained well correctly as I ask...Jessica was the employee that help me that day to get thru the process correctly...So far I loved it...Very recommended for all.

The storage rep, Juan Carlos, was very helpful and professional. There was a couple that came in as Juan was helping us, and he was able to help them simultaneously but not intrusive to me. Great job!!!!!!!

Rochelle was friendly, on top of the process, and answered all my questions.

Excellent Service…. I figured she would have let me ride on the golf cart but she didn’t, but other then that she was a great help🤣

The rental assistance was excellent, the process took minutes to finish.

Property manager, Christina, was very helpful. She showed me two different size of unit and explained pros and cons on both rooms. Very professional.

I started renting with Public Storage at 71st & Bird Road 33155. Cielo and the main office team were very professional and supported my rental setup with ease. Thank you! KW

Rick at the 15260 Mahaffey storage unit in Olathe, KS was great. He was very informative and helpful. He went of his way to help me. He was very customer friendly. Thanks. Charles Robbins

Thanks Amber for making this so easy. I have never felt comfortable dealing with storages. But you really helped a lot. Go to public storage on whitewood in murrieta. Great deals. Say hi to Monica when your there she can help you out too!

Five star service from Ian thank you

Michael was very helpful in finding storage that fit my needs; He showed me the room and the lock and what that entailed; Michael was very professional as well as helpful.

Convenient location! Thanks Isaac!

Shawn was the best. Helped me get my stuff stored quickly and easy to deal with. You have a great guy at the front desk.

Will at Pimlico Rd. Great customer service!

I love it all my stuff fits in my storage I’m going to be recommending a lot of people to go to that location

Well what can I say about this Public Storage Branch. Alot! Rengia has always gone over and above to help me over the years when I've need some assistance. I have several units at this facility and she and her team made it possible for me to keep them all in one building. This may not seem like much to some customers...but it's a blessing for me. Thanks Rengia....your'e the best!

Karen was wonderful! She was very helpful and answered all my questions. Great customer service. Great storage facility. I recommend Public Storage in Altamonte Springs.

Cindy from #25929 was great!! Very helpful and pleasant 😀

Property is well maintained. Staff is friendly and very helpful.

The customer service was absolutely fantastic. Terrie was very kind and helpful. I would strongly recommend working with Terrie.

Brandon was great ! Made everything simple and fast

I love the lady who's working she is really nice and cool and helps with everything

Store #21515 Nancy was very helpful and answered all questions that were asked. Went over the policies, and how to use the public storage app. Would definitely recommend this facility to others. Wish that all companies had someone like Nancy

Janine at the Ladson Rd. location has outstanding customer service and made sure I got exactly what I needed. She runs her location like a well oiled machine! 100 stars!

Jeanine E at the 2351 N Harlem Location was great. She was friendly, attentive and extremely informative. She made this process very easy and comfortable greatly appreciate her service!

Angie was delightful & made getting a storage unit fast & easy.

Very helpful and nice went in and the lady got me all set up.

I’m in shock! This is how I rented my unit! I called and told them that they should check the unit before renting it and women said “I’m sorry “.

Linda at the western branch location was great. She was very friendly and efficient.

Very well responsible person a working at this site by the name of Ruby. I like how she mentioned some of the unwritten rules I should be aware of.

Melissa was great. Very sweet and nice. Great customer service

Great customer service Jason is an exceptional employee!

The manager Alisha at the Ralston location is always on site in the office and she was super nice and very helpful!

Simple and easy. Thank you, Bradley.

Renee was awesome. She’s very enthusiastic friendly and helpful.

Amazing service very clean and the staff was very well knowledge, courteous and very helpful.

Darren was amazing answered all my questions awesome customer service

Great customer service! Very helpful and easy check in. Both Julie and Brittany were very kind! 😊

This review is for the Guess Road, Durham NC site. The site manager is amazing. Very patient and helpful. Made my getting started experience very easy and smooth.

Very helpful getting us setup for a house move. Leslie was a rock star and went above and beyond

Very nice service

First storage experience, their employee Jane was very helpful and made everything easy. Great customer service and price.

Had to handle some business to close an account and open a new one. Worked with LaRetha. She was friendly and professional. Thank you LaRetha!!!

Lacey at public storage is phenomenal! Answers ever question with detail and brought us through the process of having a storage unit. Units are clean and they provide unloading carts so we can bring our stuff directly to our unit! Uhaul makes storage easy....and see lacey to help you.

Great service, excellent help, thanks to Laurie!

Sandy was Absolutely phenomenal very helpful and very nice!! She reminds me of my grandma always so helpful! Highly recommend asking for her she deserves a raise!! THANK YOU sandy!!

Great customer service and location is very clean

Soeurette muy buen trabajo y excelente explicación de todo.

Ms. Kim (Manager) Was Awesome.! Great Customer Service. Didn't Feel Rushed Nor Was She Taking Her Sweet Time. All Around Pleasurable Experience Thanks To Her.! Now Ms. Jennifer (Position Unknown) Was Very Rude And Unhelpful When I Called Trying To Get Information On How To Leave A Review. Customer Service Was Horrible, Didn't Appreciate Her Unwillingness To Help Nor Her Hanging Up In My Face.

Clean, very nice, climate control storage space with professional, courteous and helpful staff, particularly Christopher. He is awesome!

Hanne a terrific and had the patience if a Saint.. Thank u for your patience Hanne!

I was given great customer service. They stayed open after 6PM to show me a unit to fit my needs.

Public Storage Gleneagle in Towson is awesome. Andrea was very professional, patient, kind and thorough. She showed me to my space, made sure my code worked, showed me how to access the building and the elevator. That’s World Class customer service. Thank You so much for being AWESOME.

Very simple process, a great price, and extremely helpful staff. No one tried to upsell us or pressure us. Very good experience.

Great Customer Service. very Pleased❤️

The employee on staff was very helpful and courteous.

The Ops Managers (I think Buddy and Hannah) at Westminster location were extremely efficient, friendly and helpful. I’m so glad I chose this space. Security is great as well.

The folks here always make the move in process quick and easy. The location is clean and easy to get to. I feel like my belongings are safe here. Would definitely recommend!

Wonderful customer service. Moving from another state. Ihad to rent two and cancel from another. They helped us through the process of it all. Made it a smooth and easy transaction. Would recommend. Thanks

Cindy provided excellent customer. Upon my arrival, she was about to go to lunch. She graciously took care of my storage needs so that I did not have to return at a later time, She helped me find the best location, was super efficient and so friendly! I am so happy I chose this location.

Timely and great customer service from Teresa

Above & beyond!!! Thanks to Patricia

Dale was extremely helpful in updating our lease agreement! Suntree Wickham Road, Florida storage rocks!

Friendly, Helpful staff❤️

Amanda was amazing!

Hi everyone I had a wonderful experience at the public storage yesterday afternoon even though I arrived late Krystin and the property manager were very very polite and walked me through the process to get my unit and set me up with, not only my account but a quick entry code to my phone so I don't have to get out of my vehicle in order to access the gate thank you so much for everything sincerely Brack Pritchard.

Lashonda was nothing but the best. A big help and very efficient!

Angela was so nice and she showed me everything I wanted to know and didn’t mind her ENERGY WAS EVERYTHING 💖 KEEP HER HERE OR IM MOVING OUT 🤣

Kat at the North Military Trail office was great! Very helpful. Quick and easy.

Very personable and professional

Easy reservation with check in and love the app, too

tasha is the best

Great customer service experience today for my appointment!

Very understanding staff (by phone and in person) as I was dealing with the storage of a deceased person's belongings with much uncertainty. Thank you all - esp Paz

Scardenia was great helping me find the right space to rent. She was patient and courteous. I appreciate her kindness and total patience with me. She deserves a 10 star review rather than a 5.

Very courteous and helpful.

Great, friendly and professional staff!

Public storage is the best. Lee was ready to service and had great knowledge of the property and how do you meet our needs

Russ You Rock Thank You

The representative Patty guided me and show me all the features of the storage 100% I selected the unit I needed for now I had call and spoke to other reps at a different locations but was not treated as polite as Patty. She is an excellent person and a total asset to your Company.

Very professional and kind .

Julie provided great customer service.

The employee's @ the St Charles location are so helpful and kind. They really go above and beyond, The location is very clean. I know our belongings are safe.

Shannon, the manager on site is amazing. Having to get a storage unit/moving can be very stressful and Shannon's warm personality and competent presence helps make the experience a more positive one. Shannon has walked me through the process, been courteous and professional, answering all of my questions and building relationships with customers that last.

I have several storage units at this location. Claudia was very helpful getting me an additional storage unit.

Dwayne at this location was extremely helpful, personable, and made my rental process efficient and painless. Couldn't recommend enough!

Vannessa help me full. She’s very nice

Mary Rose is amazing! Super friendly, easy going. Very thorough made everything easy and explained everything. Mary Rose is easy going and made me feel comfortable and relaxed which is a HUGE difference from w storage units have made me feel. Great prices would recommend

The lady Evalis I believe her name was amazing! Very professional and outgoing. Made this experience very easy and quick. Super articulate and well knowledged on all that the facility had to offer. Great experience 🥳

I recently rented a storage unit here. I reserved the unit online and went in person to see it before renting. This facility is very clean. It was so easy to rent the unit. I was in and out in 20 minutes. Tammy provided excellent customer service. She was communicative, attentive, and professional.

Grace was literally heaven sent. I have no words to describe how happy I am that I found her and she was able to assist me. I was struggling to find a storage to assist me and frankly, went through a nightmare dealing with Prime storage that I couldn’t be any more grateful for her. She was so sweet and genuine. Hearing her say “Honey, I will take care of you” over the phone literally made me feel at peace. I can’t thank her enough for her kindness and genuine willingness to assist and take care of her customers. I appreciate her dearly and sincerely recommend her to anyone. Thank you Grace!

Incredibly helpful staff. Susan was exceptional and made the transaction both pleasant and painless. Her assistant was a great guy as well and extremely helpful (didn't catch his name). I would strongly recommend this location and staff to anyone needing storage space. 5 Star performance!

Grace was literally heaven sent. I have no words to describe how happy I am that I found her and she was able to assist me. I was struggling to find a storage to assist me and frankly, went through a nightmare dealing with Prime storage that I couldn’t be any more grateful for her. She was so sweet and genuine. Hearing her say “Honey, I will take care of you” over the phone literally made me feel at peace. I can’t thank her enough for her kindness and genuine willingness to assist and take care of her customers. I appreciate her dearly and sincerely recommend her to anyone. Thank you Grace!

Hope was super helpful and very friendly. She explained everything in an easy to understand manner. The place is very clean and well run.

Judy was amazing to work with. She responded to my inquiry immediately. I met her in person and she reserved multiple units for me. When I came back to the office the next day she made the transaction effortless.

Rebecca is the best. So friendly and helpful. She is a rockstar. The storage space was great an the venue was nice and clean. It was a great price too.

We went to public storage on Green Valley location we were assisted by the manager was very friendly and helpful she made the process so fast easy and smooth Thank You so much plus they had a great speacial going on go see Kate at public Storage on Green Valley.

The very tall gentleman who showed us our new unit was very pleasant, friendly, and accommodating. We appreciated him and the clean facilities. Thank you

Excelente ayuda la mejor muy buena atención la recomiendo para toda la rasa de habla hispana they are the best

Marsha was so sweet and wonderful to work with! Thank you so much for making my storage unit experience so welcoming!

👍🏻

Great experience, young lady was so helpful

Wendy was very sweet very helpful and answered all of our questions. Would highly recommend!

Lourdes was great at customer service made me feel comfortable. I would like to point out here positive attitude make my experience good for me to make my decision on getting a storage unit here.

Alex for customer service was beyond amazing I have been having trouble with renting units and when I came to public storage he was awesome he made me feel like my belongings are going to be safe and... assured me of safety Alex thanks again I wish there were more people like you again thank you public storage for everything today I would definitely recommend you to everyone I know thank you all and happy new year

Fantastic experience getting set up

Store 21831 clay rd Drell&Christan did amazing helping us set up a storage unit

Cynthia went above and beyond to help me get situated today! I really appreciate everything you done , even the calming words. If you need a storage go check em out Cynthia will take great care of you and fast. #thisisnotapaidreview

Vicki, our customer service rep was truly the best! Very patient and thorough! A true gem! We are glad we found Public Storage to help us with our moving and storage needs

Vanessa was amazing fast reliable and she was easy to work with my experience was good.

The Public Storage personnel are the most efficient, helpful, knowledgeable and kind human beings we have ever worked with. Today we rented “another” unit and had the pleasure of working with PS expert Alexia on Fairbanks! What a great experience and fabulous person! Thank you, Alexia for finding the right size unit and making our transaction easy and perfect for our needs! Today again, Jeremy went above and beyond as we worked through payment options on our units at his Maitland location! These PS teams never stops to impress. Thank you!! More companies need to take a chapter out of Public Storage customer relations manual! Thank you all for making the heartache or our flooded home (thank you Hurr. Ian) more manageable by finding units to store the items we have left! We will forever be grateful during this very difficult time!! Best, Jamie and Scott C.

The customer service with Miiko at this Public Storage is amazing! She patiently walks you through everything you need to know. I have used this facility multiple times and always look forward to working g with her.

Great service in Santa Ana from Kent

Vanessa (Vane) helped us at the 190th location. She greeted us when we walked in, was patient with us while we made our beneficial decision, thorough with her explanation of the process of operations and tour and very professional. We are happy and pleased to do business.