Public Storage Self-Storage Units at 171 S Arroyo Parkway, Pasadena, CA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 94/moSmall 5'x5'
$ 94/mo $118Best Price LabelHurry!
5'x5'Online only price$ 105/moSmall 5'x5'
$ 105/mo $131Best Price Label2 unit left!
- Outside unit
5'x10'Online only price$ 140/moSmall 5'x10'
$ 140/mo $174Best Price LabelHurry!
10'x5'Online only price$ 162/moSmall 10'x5'
$ 162/mo $202Best Price Label1 unit left!
- Outside unit
10'x10'Online only price$ 203/moMedium 10'x10'
$ 203/mo $253Best Price Label
10'x10'Online only price$ 255/moMedium 10'x10'
$ 255/mo $319Best Price Label2 unit left!
- Outside unit
10'x12'Online only price$ 294/moMedium 10'x12'
$ 294/mo $367Best Price Label1 unit left!
- Inside unit
- 1st Floor
12'x15'Online only price$ 303/moLarge 12'x15'
$ 303/mo $379Best Price LabelHurry!
10'x20'Online only price$ 303/moLarge 10'x20'
$ 303/mo $378Best Price Label1 unit left!
10'x15'Online only price$ 332/moLarge 10'x15'
$ 332/mo $415Best Price Label1 unit left!
10'x15'Online only price$ 357/moLarge 10'x15'
$ 357/mo $446Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x20'Online only price$ 358/moLarge 10'x20'
$ 358/mo $448Best Price Label
- Inside unit
- 1st Floor
10'x30'Online only price$ 395/moLarge 10'x30'
$ 395/mo $494Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x30'Online only price$ 414/moLarge 10'x30'
$ 414/mo $517Best Price Label1 unit left!
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Pasadena Storage Units Near the 710 and 134 Interchange
Storage units in Pasadena are located between E. Del Mar Boulevard and E. Green Street near the end of the 710/Long Beach Freeway and just south of the 134. Indoor storage units and select outdoor units with drive-up access are on-site in a variety of useful sizes from small lockers to extra-large 10x30 storage units. This self storage facility is adjacent to Central Park and close to California Institute of Technology.
Old Pasadena is just to our north, where the town's 19th century roots meet its 21st century vibe. Fine arts, dining, entertainment, shopping and historic exploration are all on tap.
Caltech is widely known as an educational and research institution specializing in science and engineering. It runs the Jet Propulsion Laboratory for NASA and oversees numerous observatories throughout the world. Its Seismological Lab keeps tabs on earthquakes. Dozens of Nobel Prizes have been awarded to Caltech scientists.
Small Pasadena Storage Units
Caltech students needing some more elbow room in tight living quarters can use an affordable locker or 5x5 storage unit to store books, study materials, last semester's projects, luggage and off-season clothes. The 5x5 units are also great for golf storage. Tuck away clubs after playing a round at Eaton Canyon Golf Course, which is about 5 miles away for convenient pickup and dropoff of your golf bag.
Mayfield Junior High School families and neighbors looking to declutter can store everyone's recreational gear in a 5x10 storage unit for play at Central Park. Behind the athletic equipment, bocce sets, kites, beach umbrellas and folding chairs pack in rarely used items such as your holiday decor and off-season garments. Bike storage is another option for these handy storage spaces.
Medium Pasadena Storage Units
Residents of Windrose Place Apartments and others sharing a place nearby can store duplicate furniture in a 10x10 storage unit, including couches, coffee tables, dining sets and extra kitchen equipment. These storage rentals are also useful when downsizing to store furniture, decor, lamps and clothing all in one spot so you can take your time deciding what to keep and what to pass along.
Large Pasadena Storage Units
If you have no garage or yours is so full you can't park the cars in there anymore, a 10x15 storage unit is a great solution. Stow long kayaks, canoes and standup paddleboards, camping and fishing gear, oars and paddles and whatever else is clogging the garage. If you are building an ADU or converting the garage into living space, this versatile unit will hold four rooms full of furnishings.
Homeowners around Blair High School planning a remodel can store five rooms of furnishings in a 10x20 storage unit. These roomy storage rentals can hold the contents of a three-bedroom home if you are between residences or just moving to Pasadena and still house hunting for your new place.
For even larger renovations or if you are moving from a very big home, a 10x30 storage unit should fit the bill. About the size of a two-car garage, these extra-large storage rentals can hold more than seven rooms of furnishings.
Pasadena Public Storage has plentiful storage solutions to fit a variety of needs.
If you still haven't found the self storage spot you are looking for, we have plenty more storage units nearby on S. Fair Oaks Avenue and another on S. Fair Oaks.
At this Pasadena Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 2264)
Excellent Customer Service, Clean and tidy facility too! It's a keeper!
Patrick was AMAZING! Very detailed, ensured that all information was covered, & extremely professional. Would definitely recommend this location.
I have had the most exceptional customer service experience with Angie. I highly recommend Public Storage in Irwindale!
Very friendly staff member, Shanda, explained to me every single detail about my rental. Thank you.
Becky was exceptional. Great customer service
The woman Ebony that helped me was so helpful, informative and Awesome! Great customer service
3108 Northern Blvd Long Island City Ny This storage does false advertising. They are not climate controlled. They keep it at a consistent 82 degrees Fahrenheit when other storages have their temperature at around 70- 75 degrees Fahrenheit. I nearly passed out on move in day from how hot the facility is. I store clothing and sell online and some of the clothing has developed mold and damage due to the high temperature and humidity. If I am going to be paying $400 a month for a unit I would expect air conditioner and proper cooling. I noticed a pile of trash and debris that was not disposed of for two weeks. There are rat traps everywhere for the mice and rat infestation. I saw a rat scampering across the grated cieling part of the unit. I'm afraid they may damage the clothes. If the temperature does not drop to 75 degrees and the rat problem gets addressed I am leaving. Stop the false advertising these units are NOT climate controlled.
Made the whole experience smooth and quick to begin renting. Angel was so kind, understanding , and entertained all my questions!
Ms. Dee was fantastic, treated us like family. The world needs more people in customer service like her. Thank you Dee
Liz helped us today and we were very pleased. Quick process and friendly staff person to show us around. Thank you Liz!
Great experience! Bill is great! Very professional, informative and patient!
John from public storage Jersey city helped us a lot. We do appreciate his great service that we normally didn't expect from the storage facility.
Easy to rent. Great prices. Excellent customer service.
I have multiple units here and Shannon is always so helpful and kind. She is great at customer service and you can tell she loves her job as she takes pride in everything she does here at this property. I see here outside cleaning all the time. This place is number 1 in my book. I would give 100 stars if I could to this great property manager. Thanks Benny
Ashlee was great. Fast and friendly service
My experience at public storage (1205 W pembroke Ave) was excellent Team member Susan was very sweet and resourceful with helping me get into my unit and even guiding me through the process of downloading the public storage app to gain access to my account if you are in need of a place to store your items I would 10/10 recommend public storage on pembroke
Had a great time with ebony she was very helpful despite the customer service messed up on the phone, she walked me through everything thanks to her and public storage I will be visiting again
Hi, today’s experience w/Nahar went so well, starting w/a warm greeting, I was given a pleasant, professional & informative experience. Moving, work & life can be stressful. Miss Nahar Thank you for your cheerful assistance
Amazingly smooth experience getting our unit rented. The property manager Kevin at the Highway 66 location in Yukon was polite, professional and made the whole process easy. We reserved the unit on the website, and Kevin picked it up from there. Recommend!
Renting our storage unit was quick, easy, and very convenient. The staff member Veronica had everything ready for us and she was very knowledgeable. She answered all our questions and was very help. Highly recommended.
Incredible service! He assured we knew all the perks of renting with Public Storage.
Sherlie was exceptional in assisting us with opening an account and accommodating our moving schedule.
Mr. James was very friendly and helpful. Customer service was amazing. Defintinly would recommend coming here
I am between homes right now and needed a place so store my belongings in the interim. Ebony at Public Storage property 00126 on State Rd 82 made that task simple and easy. She is polite, professional, knowledgeable and very informative. The application was quick and uncomplicated. I am also very pleased with the condition and cleanliness of the facility. I highly recommend the facility.
FAAAAKE 5-star reviews- Check out the “people” reviewing and notice theyve only left ONE review and are constantly naming DIFFERENT “employees” who allegedly hwlped them. These employees dont exist. This location has, like, three people on their payroll. Now, for mine…. Buyer beware; as the other reviewer mentioned there are lots of hidden fees. Scary slow elevators that leave you wondering whether or not youre actually stuck. Horrible people constantly blocking gates. No garbage cans to throw any type of rubbish into. Monthly billing makes no sense. Sketchy at best.
Carolyn made the storage rental experience so easy and convenient, her customer service skills were exceptional
Jolly made us very jolly 😊 welcomed us inside and showed me around. The place was super clean which is alway A+
Tavon was very friendly and helpful; the account check-in was quick and smooth; he explained the cost, the cost of insurance if we wanted to keep it etc. Tavon showed us to our unit and how to use the lock. The facility is clean and tidy and there are carts available for use. It's an excellent storage facility.
The service was great. The people were very friendly and made the experience a wonderful experience. Anthony was very helpful thanks so much
Stopped in today to pay for my storage unit and then get my lock and check it out Jeff Jeff helped me out. Very professional and got me the best price you could Thanks again Jeff for everything. I recommend this place it was very easy to deal with and Jeff took care of the whole process and was quick about it.
Judith was amazing. Her customer service was impeccable. She was very informative and patient with me and my husband.
Liz was very friendly good service will recommend
the best customer service I have ever received from a company, Mary is very helpful, she answers all the questions you have in a very efficient and professional way Mary is the best
We were met with great friendly service when setting up our storage needs. Pricing is comparable if not better. Facility is clean. The perfect location for our needs. Thanks!
They are the best
AMAZING SERVICE!! Words cannot describe how wonderful and helpful Trina is! Kind, sweet, nice, helpful, patient and overall a great person. I was unsure about what size unit I needed, she asked all the right questions and showed me around to help pick the right one that would be the best fit for me. The facility is great as well, very clean, well lit, and in the perfect location. Thank you so much, I am happy to know my stuff is kept in a great place. :)
Darnia was a very helpful and knowledgeable young lady. She has people skills and outgoing personality. It was a pleasure doing business with her.
First time renting a storage unit and it was very easy thanks to Josephine, she guided me through all the steps and provided me all the information and help I needed.
The guy was truly friendly and was very knowledgeable about his job. He was quick and courteous.
Katie was such a big help! This is the third unit I have rented over my time in Columbia. Have had such a stress free experience with this storage facility in the midst of all the chaos that moving can be. The facility is clean, was easy and ready to access on our own and the staff is amazing! Highly recommend!
Hi this is from John I don't know why my daughters photo and name is showing up But I had a great experience at public Storage in Harwood Hts' Il, Tracy was extremely pleasant and helpful I would recommend her and Rhonda to anyone that goes there
Rodney and Gabe were awesome and got me taken care of fast!
Helped with every question i had, great people working there surper nice, got me in quickly and got everything done with in minutes
Fairfield facility. Irma was extremely pleasant and helpful. Give this girl a raise!
Marlene is amazingly patient, thank you very much for all your help!
Sierra helped me find the perfect unit for me and what I needed to store. She had great knowledge of the facilities and the set up process, and made signing up a breeze! The storage facility is clean, and they have great deals going on right now.
Josie is amazing! Her customer service is top notch, she's personable, friendly, reliable, relatable and everything else that could describe her in a positive way. Thanks Josie!
Ms. Candie was amazing, very knowledgeable, extremely professional and patient, she went above and beyond to help me find what I needed and explained everything very thoroughly. I would definitely promote her into a management position. Thank you for your time and assistance!!!
Shana was great!!!
Lindsey was wonderful showing us the bigger unit and giving us all the details! She made everything so easy! Paul & Stacey
Robin is very friendly and helpful. Very easy to get a place.
It was very well and the welcoming by Lorena was excellent.. she answered all my questions and was very helpful
Kent Thanks for the Great service! Much appreciated Much love from dc and the Crew
I received great Customer service from Danielle. I would definitely recommend this location.
Location: 12th Ave, Seattle WA I went to reserve a unit online and decided to wait on signing for the unit until I could see it in person. I'm glad I did because Evan, who was working that day, was able to show me different units to help fit my needs. Evan was very courteous and answered all of my questions. The units we saw were all clean and the facility was well kept. Definitely feel good about this decision as a first-time storage renter. Thanks Evan!
Excellent job dealing with Philipa and Jennifer. Great work made the move easy
I like Public Storage. I have used them before in the past, so I know their service. I would recommend them to anyone. They have a very caring and considerate staff. They always have.
The manager at this location was very professional and friendly. He explained everything very well. Everything was a good experience, I would definitely recommend this place to others.
kim was a great help!!! i recommend her
Kayla was patience as this was my first time to use storage she did extremely well to explain the process. I did not feel rush, her customer service was excellent to me. Storage was very clean. Would recommend this place
Staff is Amazing, super helpful. Quick sign up. Everything is clean, great tour of the facility very well kept!! 👍👍👍👍👍
Debra was great.
Everything was explained clearly as far as accessing , Downloading of the app, and when payments are due... thank you so much.
Stephanie was excellent and very helpful. Great personality and new her stuff, she deserves a raise
they were among (sorry don’t remember the employee name) i remember two new hires were training and there trainee was doing a wondering job of preparing them to be great representative of this company
Mary always provides top notch service. I have multiple units and she always takes care of our needs!
El unico empleado excellent es Jordan un Caballero Los demos son unos inrespetuosos espero que Los boten Como basura
Larry at Public Storage on Hillsboro blvd in Deerfield Beach, FL couldn’t have been more welcoming! He cheerfully greeted me and was extremely helpful. He took the time to be sure i had selected the correct size unit (i had selected on-line) for my needs. Since i was uncertain - he was eager to show me the actual and other comparable units. He even helped me solve the puzzle of fitting my specific items in the space! Larry then clearly explained all the “legalese” in the contracts, showed me how to work the gate & off I went ! The experience was 5 star & he is a stellar representation of Public Storage. Thank you Larry!
New modern building, all high-tech equipped, access is granted through the app on the phone, no need to save the code. The team member Ileana was incredibly professional, nice and helpful, made the whole process very quick and smooth. Thank you! P.S. The locks are provided for FREE!!!
Very organized and convenient location. Great service and caring property managers , especially Doug .
jaylin at the kent 180th location was super sweet! very patient and helpful with the move in process and helping me get in and out and around other tenants while im pregnant and trying to do things myself
I went online and reserved a 12’x25’ shed (300sq ft) for a monthly rate of $236. When I came to the office the next day I was told that unit was rented out earlier in the day, so it seems getting a reservation doesn’t mean they will actually reserve it for you, you’ll get that price if they didn’t happen to have already rented it before you got there. I was then told the next closest unit would be a 10’x25’ (250sq ft) for a monthly rate of $256. So less space for more money per month. Kind of felt like a “Bait & Switch”.
Jamie is just ‘AMAZING’. She was very professional, customer friendly and knowledgeable. She truly understands customer’s needs even before I asked her a question. i am extremely happy with her service
Nathaniel is the best! He treats everyone as if they are the most important thing about his day. The grounds are always spotless and he goes the extra mile to make sure you feel welcome and have all your questions answered. This is my family’s second experience in the last 4 years renting a unit at this location and Nathaniel has been wonderful to deal with both times.
Staff here were very helpful and knowledgeable. I appreciate the A/C while moving my belongings
Called and got a reservation for a unit and they looked up what specials they had in the area. Went in after reserving a unit, had Crystal show me the unit and sign the paperwork all within a few mins. Super easy and simple and broken down for you to understand.
The service was extremely friendly, professional and expeditious. The storage unit was very clean and easily accessible.
Great service shanali knows what she is doing
I made a reservation on a Sunday for Wednesday. I got about 5 calls with 2 voicemails asking that I needed to call back to confirm my reservation. I called back on Monday and a representative told me I needed to go to the store to ensure my reservation, even though I had replied on a text message "confirm". I was there on Monday and the nice ladies told me my reservation was good to go for Wednesday and I could come back on that day. I could also finish my registration online but due system issues I wasn't able to do so. Therefore an online agent said I had to go to the store and finish it. It's Wednesday morning and the place was closed for 2 hours. I had to make a second trip coming back to complete my rental. I was not notified of the circumstances. On top of this I couldn't get the promotion because they told me a relative had previously used this service under the same address. I was told it's only one person per household. Again I wasn't notified by anyone about this. On top of this the app isn't working. The only thing that's good about this storage company is the customer service. They apologized all the way to end for all the trouble.
Omar was fantastic. Very helpful, knowledgeable, and patient. He answered all our questions and showed us the unit on 2 different occasions (to quell our anxiety) before eventually renting it to us. He is an asset to Public Storage for sure. Thanks Omar
Monique took great care of me and in a timely manner. She is very professional and nice. Please ask for her...she's AWESOME!!!
I worked with Rachael who was a very big help to me in getting a second storage unit. She was knowledgeable, patient and friendly. I also want to mention that Cornell was really kind and pleasant when I called and more than willing to help me navigate the Elevator when i came out. Thank you..
Super clean facility with easy access.
Amazing customer service, Great price and was definitely worth the value. I belive my stuff will be safe and clean. Gabby is the Employee that helped me and was very sweet and nice.
Just rented 2 units at this location. About was such an amazing help in deciding which units would fit our needs the most. The place is very clean and the prices were great! We highly recommend this location of Public Storage. You won't be disappointed.
First time renting a storage space and Reece was super helpful. Answered all the questions I had as a first time renter and even took time to let me check out how the unit looked like. Glad I picked this space.
Angela was absolutely patient, well informed and so courteous. Facility well maintained. Honored to have such an exemplar professional help us store our father’s precious belongings. Very secure facility.
Very helpful management/workers! Thank you!
The gentleman that helped me was kind and courteous, and he lhad a great personality, he's a natural, he greeted me with a big smile. and the service he provided was second to none.
Easy and pleasant rental experience. Sol was great throughout the rental process. Start to finish excellent customer service.
I DO NOT recommend!! My stuff has been in storage less than 30 days and the property manager changed the locks without notifying me. Not only did he change the lock that I bought from them for $20 but he also accessed my unit without my permission. I’m still waiting on a call back from them. They are super unprofessional!!
The Manager at this location was very professional and I was very satisfied with the help she gave me
Great customer service. The property manager Cecilia was extremely helpful.
Very friendly and helpful. Highly recommend!
Tracy the manager at this location on Ten Mile is the best. She has the answers, listens to what you’re wanting and then finds it for you. Great morning spent as she got our New Covered area for our RV. Great clean facilities for sure, great diagonal back up into covered spots so we couldn’t be happier. Thank you Tracy and Public Storage on Ten Mile in Meridian ID.👍🏼
Steph so nice
Very helpful and friendly management. Convenient location and well kept.
James was very professional and very easy to talk with for any questions we had on the new sign up on the unit. He took the time to go over everything and has great customer service.
Tammy was my ray of sunshine today. I'd had challenges paying for my reservation online but when I went to the office to pay, Tammy was so helpful and kind through the whole process that it was as if my earlier challenges hadn't happened. She even made me aware of an offer that reduced my bill. She was very professional and walked me through how to enter the facility down to every detail (operating the lock, for example - not as straightforward as you might imagine). The whole building was impeccably clean. You should use Public Storage just to experience the Tammy love.
Mark was very friendly and helpful and made check in very easy. Great location. Clean and easy to access. (16606 E Smoky Hill Rd, Aurora, CO 8015)
Excellent Customer Service
Nadia was a dream to work with!!!! I have been pulled like saltwater taffy for the last 2 months with going through a divorce, trying to sell my house, find a new place to live, pack everything up, and find a place to store thing I will need later that I don’t want to get rid of, but don’t have room for in my new place. I had a reservation for a unit to rent but when I came in to pay for it - it was gone!!! Nadia helped me take the hassle and the HEADACHE out of locating me another unit that was perfect for my needs at the price I could afford…. And it was even better than the one I originally reserved!!! I have been with this company for 6+ years and it is because of the fantastic customer service of their employees, like Nadia, that keep me here year after year.
I want to Thank Katie for her wonderful customer service!! This is a nice spot.
All is great there (Jersey City, NJ) - The manager, Will, was super helpful, professional and friendly in getting us set up.
Diane M is a great employee. She is incredibly knowledgeable about the facility, provides everything you need, and is just a very friendly person. She’s just great at the customer experience.
The staff was so accommodating! I had lots of questions and they were very helpful. We visited the site and Steven was very professional and informative. The property was spotless and the process to rent went smoothly. Highly recommend this site!
Mohamad at the East Gude (Rockville Md) PS just helped me open an account. He was very knowledgeable, efficient and patient. He showed me my space, how to get there, where to sign in, etc. It was such a pleasure doing business with him, and I feel assured that my experience will continue to be excellent at this Public Storage location.
Aaron greeted me immediately when I entered the office and showed me some available units. It was really easy to find a unit and get started moving thanks to Aaron.
Ryan & Mercedes were terrific. Very professional & friendly. Pleasure to work with & very knowledgeable.
Thank you Serria for your help
Janet was so kind , helpful, knowledgeable, The facility was clean and in great condition.
Marsha was the nicest and friendliest person. I hate moving and she cheered me right up and helped me through everything with my storage unit. Give her a raise.
Excelente atención muchas gracias por su ayuda especialmente la Srta Ofir.
Had a great experience at Public Storage (875 E. Arques Ave)! The facility manager, Toby, has excellent customer service skills ... informative, helpful, and personable, yet professional. She made storage space selection, account setup, and move-in easy. My wife and I couldn't ask for a better place to store our stuff while our home is being remodeled. Great work, Toby! We thank you and look forward to working with you.
The property manager’s at 2700 Grant avenue are awesome people with great personalities !!!!very organized Very helpful to my specific needs offered options and suggestions that I wasn’t even aware of .and were helpful to me in making my stressful move incredibly less stressful !!!! Thanks soooo much😊
Great storage unit with clean and secured spaces! Great customer service!
Great experience. As a first-time storage space renter, Grace made everything easy to understand.
Tamia was great! Not only was she super knowledgeable about the space but she was really helpful finding me the right space to rent. I highly recommend this location.
The lady was awesome .. helped me with every step of the way
Eric was pleasant and patient with me, very kind and helpful.😊
I just wanted to give my highest recommendation and complements to Nick the property manager. He handled my complicated situation to perfection with kindness, understanding and professionalism.
Alisha, is awesome she is very helpful and thorough in her job, very detailed oriented and answers anytime I ask anything of her, just absolutely amazing, the storage is kept clean and dry it’s just wonderful!!
Absolutely great staff Lavi had in in the perfect unit in a very short time. He managed to explain everything I needed to do to get started and was super friendly. You should give that guy a raise. The units are very clean and secure. I highly recommend this place and hopefully you'll get to deal with Lavi...tell him Nick sent you and get a $100.oo discount. I'M KIDDING !!!! He can't give you a $100.oo discount anymore than I can walk to China in 10 minutes. But he is super cool and will make you feel like you did.
Heather was wonderful, pleasant and efficient. She helped me choose the best option for me and my property. Thank you for having Heather as a representative of public storage. Location site is 18 West Jericho Turnpike, Syosset, NY
Debbie was amazing! She was so polite and helpful. She made the process so easy I couldn’t have asked for a better experience.
Josephine was great! She was friendly and very thorough with the explanations removing any questions I had! Quick and friendly staff!
Darlene is the absolute best and the sweetest
Kristy was great!! Great customer service. Thank you
Rebecca went above and beyond to help me find the perfect storage unit! Not only was she willing to check with us on how much stuff we had to ensure the unit we were looking at was a good fit, she let us view the units in person and walked us through everything to set up our unit. Thank you so much Rebecca!
Fast and easy process got me in & out in no time highly recommend
Queen reigns supreme! She showed great professionalism, compassion (I was a little frazzled from moving), and knowledge of your system. Thank you for having someone with her level of expertise representing your organization!
I went in today the girl in the front was very helpful and she took time to explain everything which was very helpful and even went on her way to help me
Branchville location is great and has excellent customer service. John is awesome & extremely helpful.
Capree was remarkable! Professional & informative. Great energy An affordable option for my neice, budget friendly and in her local area within walking distance. Clean and Bright! Love the service
Had a wonderful experience with Pam as a first unit renter. I was given a rundown of what the is expected. What each cost meant such as insurance for the unit. Super thankful for the help.
Phenomenal experience. Jasmine made the entire process so much easier and enjoyable. Fast access, close to major roads and highways, clean, and secure. Affordable too!
Worked with Ashley at the Watson Rd location in St. Louis, MO. She was extremely helpful and answered all of my questions. Ashley is definitely an employee to be recognized as outstanding associate that represents the company.
I did not catch the name of the representative i had today, but he was the man in the office with glasses, he could have not done a better job, very respectful, answered any and all of my questions, and made this process very fast and easy, i definately recommend all friends and family it to check out ,very professional
Alexis and the other staff member both did a great job. Very helpful and efficient.
Maurice was great and efficient! He was straight to the point!!
Teri at the front desk was very nice and helpful. Everything was taken care of without issue.
Heidi at 12610 Raymer was absolutely amazing. Super friendly and attentive. Made my move in extremely easy. I was in a super big hurry and she got me taken care of in no time. Keep being great!!!!
Becky helped me a lot, and answered all of my questions. Very professional.
John at the front desk was very helpful in explaining the pros and cons of the various spaces available and in providing locks.
Good Service and convenience
I've been renting from this storage facility for sometime now..there always polite and Courteous especially especially Sandra in Hanover Park Illinois..this is a special person please keep her in your customer service area she is great!! I really appreciate her help again thank you Sandra🤗
Nelly was absolutely amazing! She went out of her way to get us the best deal ! We love her ! Highly recommend this location she is very sweet and helpful!!
Very friendly, very kind and very fun. 10/10 highly recommend working with Jesse when you get there.
Norma at the Sylvan location, was very nice and professional. Need more people like her 💗
Warm and friendly experience . Very good service . A very tidy storage unit . Highly recommend Public Storage .
Ghetto to the core!
Excellent! The representative was very nice, help me make a decision on the right size unit, and walked me thru the process. She did a great job. Thank you!
Service was really good and Kumar was really friendly. Process of checking in was simple and fast.
Nelly was great very informative and pleasant
Professional, courteous & efficient Rep at Coral Springs, FL Storage facility.
I had a great experience with Awilda she helped me when my reservation was wrong and she fixed it, made the process very smooth. Thank you
Ty did an outstanding and thorough job of helping my brother and me transition units a few weeks ago. He was incredibly informative and made the process a breeze!
Just signed up for a space and Linsey was very friendly and helpful in answering all my concerns. Feeling safe and comfortable storing all my things with Public Storage.
Mike was very helpful! Thank you.
Great Place! Robert is the Property Manager, very friendly and great to work with…
Kristen was amazing help through the storage rental process!!!
Answered all our questions and was very helpful and patient.
The gentleman at the front desk was leaving for lunch and saw us and opened up the store to rent is a unit. He was courteous and professional!! Thank you for the great and easy experience.
Nick the new manager is so much more conscientious than Shannon that he replaced who hates White men for 'Sins Of The Past' that I've been relieved of a terrible burden. The facility is old and needs upgrades and repairs but there's no longer a racist in charge going out of her way to make me miserable. Nick has a genuinely positive vibe.
Everything went perfect with my reservation, proper expectations were set online and by Anna, who was an absolute delight! Had a great experience and would definitely recommend for anyone in the area. Thanks again Anna and Mario!
Great Customer service, Very much understandable!
The ENTIRE staff here was phenomenal, bar none. Anna did her first rental with me today, and did a great job persevering through the struggles of learning the system. Well Done! The facility is clean, secure, and very well-maintained. I'd give it 7 out of 5 stars if I could. Two suggestions: the 5x10 units are listed as "1 room" and the 10x10 units are listed as "3 rooms". This is silly and makes my brain hurt. Change the sign to say that 5x10 units are "1.5 rooms" and I'll be happy 😊. Second: the checkout kiosks are obviously wired back to Corporate on the Left Coast. They display in PDT. This facility is in the MDT time zone. That makes the pads show 1 hour earlier than it really is. Brain cramp. FIX IT! Don't trick your customers into being late for an appointment because your programmers were too lazy or stupid to do this right. 😤 Speaking of which, there is a fatal UI/UX design flaw on one of your pages. It displays a screen full of information with no button or other affordance to indicate what the customer needs to do, at all. I only accidentally discovered that I needed to scroll down to see the off-screen "Accept" button. This is criminal level design incompetence. The person who coded this as well as whoever approved the design ALL need to be fired. I'm not saying necessarily that it HAS to be out of a cannon... I'm just saying we should keep all options open until they've been... talked to. 😠 The staff on-site are brilliant and all deserve raises. Corporate needs some major realignment work IMO.
Ruby was fantastic, she was a great help and very knowledgeable.
Minerva was lovely
Very nice helpful lady
Dave was exceptionally helpful and informative and setup my storage in a few minutes, will definitely recommend to anyone!
Tracy was amazing. She made renting a storage unit an easy task and helped me get the best rate possible all with a friendly can do attitude and smile!! Thank you Tracy for all your help today!
Mero and Marissa were very helpful and professional thank you guys
Angie was great help to me with all my needs. She has a wonderful personality and great customer service.
It's been a pleasure at the Downey location, especially with Christopher at the helm. He made everything easy and comfortable. Thanks so much!!
Friendly and very helpful team.
Sam was a pleasure to deal with it was very helpful. I gave him a five star for customer service!
Sandy was very very helpful she made sure to cover every with detail and definitely help me to know I made a good decision and got the best deal
Stephanie is amazing! This lady went above and beyond in so many ways to help us, it made our move seamless! She is thorough, friendly and extremely knowledgeable. She made sure everything worked out for us before we left so our peace of mind was important to her as well. She really is an outstanding employee and such a gift to consumers.
Great service fast and convenient. Thanks Sue and sam!!
Rafael at the Yarnell, Sylmar location was so helpful and accommodating! Thank you for your impeccable service!
Alexandra was awesome ! She showed me two different units and helped me choose which was better for my situation. She really went above and beyond by helping get the exact unit I had seen during our tour. She answered all our questions and even though it was close to closing time she didn’t complain and answered everything with a smile ! Definitely recommend
Such an easy process. Immaculate facility. Staff vey friendly and extremely helpful.
Taylor was the best in getting everything set up for us today. Very professional and knows her stuff.
Thank you Jose at Public Storage on Arroyo Parkway in Pasadena!! Jose is kind, patient, knowledgeable and above all the ultimate professional!! I exchanged my unit for a smaller one today and he made it so easy!! I was in the office for five minutes and he had everything set up perfectly!! Hire more like Jose!!
I love the customer service …the lady Nyoka was very helpful. Thank you!
JJ Was Great to work with!!
Sheliah was Amazing with helping me with my storage unit. The process was smooth and the entire experience was great. Thank you Sheliah!
First beware their specials are not really $1 the first month it all prorated plus then for example your have to buy a$15 lock and a $25 one time administration fee and also they throw in a insurance fee about $19 and remember then taxes is added to all of this and now they're raising the rent on all people that have been there 6 and 12 months and in some cases you don't even get a 30 day notice or way less in some cases.Communucation with this location and corporate is not good at all along with the parking lot is a mess sometimes with nails or screws in the parking lot that I have gotten almost in my tires. Suggest they run a metal detector roller/ sweeper over the entire parking lot to correct this matter and remove a 🔥 burned up melted car that is stuck to the asphalt which has been sitting there for months and all the broken glass that was around it that cars had to drive over for weeks or around some of it.Their prices are now more expensive then other places in the area but it is convenient which is good and in a safe and secure part of town.
Makayla was very sweet and informative
We had a great experience at Public Storage in Salmon Creek. The staff is very accommodating. Highly recommend this Public Storage.
I had great experience with Keyniya Grier and her colleague there in public Storage in martinez in Arnold Drive very helpful very patient in all my questions I appreciate everyone helping me to find a Storage place to set my things at a reasonable price thank you again
I was very pleased with my service today
Dorothy in the office is friendly , Knowledgeable and helpful ! The space is convenient, clean and safe !
Great and helpful
Property Manager was extremely helpful and courteous. Completed my space rental quickly and answered all my questions.
Tammy took great care of me at the Scotch Plains location! Awesome Service!
Great experience… Property management George answered all my questions and made the process quick and easy
I was very impressed with the great customer service I received from Valerie & Clezell at the Gulfton location. When I was meeting with Clezell, I also noticed the great service given to the other customers also. Thanks
Letty is a great help
Amina was pleasant and nice throughout our interaction . She’s a great addition to the PS staff..
great service the tall women that has long hair is super cool and helpful great customer service you should keep this one goes out of her way to help us her name i believe is Stephine perfect at every thing satisficed customer service over here
My salesperson was great she help me beyond with my unit thank you so much
The manager Jessica was very nice and explained things thoroughly. The inside climate controlled room is clean and spacious for a good price. I will be spreading the word to friends and family, that so far i like the place and have no complaints. Thanks public storage.
Rochelle was very helpful and friendly. Thank you
I was so happy how I was relieved with public storage. 💯 Satisfaction customer service. All my questions were answered right and explained well correctly as I ask...Jessica was the employee that help me that day to get thru the process correctly...So far I loved it...Very recommended for all.
The storage rep, Juan Carlos, was very helpful and professional. There was a couple that came in as Juan was helping us, and he was able to help them simultaneously but not intrusive to me. Great job!!!!!!!
Rochelle was friendly, on top of the process, and answered all my questions.
Excellent Service…. I figured she would have let me ride on the golf cart but she didn’t, but other then that she was a great help🤣
The rental assistance was excellent, the process took minutes to finish.
Property manager, Christina, was very helpful. She showed me two different size of unit and explained pros and cons on both rooms. Very professional.
I started renting with Public Storage at 71st & Bird Road 33155. Cielo and the main office team were very professional and supported my rental setup with ease. Thank you! KW
Rick at the 15260 Mahaffey storage unit in Olathe, KS was great. He was very informative and helpful. He went of his way to help me. He was very customer friendly. Thanks. Charles Robbins
Thanks Amber for making this so easy. I have never felt comfortable dealing with storages. But you really helped a lot. Go to public storage on whitewood in murrieta. Great deals. Say hi to Monica when your there she can help you out too!
Five star service from Ian thank you
Michael was very helpful in finding storage that fit my needs; He showed me the room and the lock and what that entailed; Michael was very professional as well as helpful.
Convenient location! Thanks Isaac!
Shawn was the best. Helped me get my stuff stored quickly and easy to deal with. You have a great guy at the front desk.
Will at Pimlico Rd. Great customer service!
I love it all my stuff fits in my storage I’m going to be recommending a lot of people to go to that location
Well what can I say about this Public Storage Branch. Alot! Rengia has always gone over and above to help me over the years when I've need some assistance. I have several units at this facility and she and her team made it possible for me to keep them all in one building. This may not seem like much to some customers...but it's a blessing for me. Thanks Rengia....your'e the best!
Karen was wonderful! She was very helpful and answered all my questions. Great customer service. Great storage facility. I recommend Public Storage in Altamonte Springs.
Cindy from #25929 was great!! Very helpful and pleasant 😀
Property is well maintained. Staff is friendly and very helpful.
The customer service was absolutely fantastic. Terrie was very kind and helpful. I would strongly recommend working with Terrie.
Brandon was great ! Made everything simple and fast
I love the lady who's working she is really nice and cool and helps with everything
Store #21515 Nancy was very helpful and answered all questions that were asked. Went over the policies, and how to use the public storage app. Would definitely recommend this facility to others. Wish that all companies had someone like Nancy
Janine at the Ladson Rd. location has outstanding customer service and made sure I got exactly what I needed. She runs her location like a well oiled machine! 100 stars!
Jeanine E at the 2351 N Harlem Location was great. She was friendly, attentive and extremely informative. She made this process very easy and comfortable greatly appreciate her service!
Angie was delightful & made getting a storage unit fast & easy.
Very helpful and nice went in and the lady got me all set up.
I’m in shock! This is how I rented my unit! I called and told them that they should check the unit before renting it and women said “I’m sorry “.
Linda at the western branch location was great. She was very friendly and efficient.
Very well responsible person a working at this site by the name of Ruby. I like how she mentioned some of the unwritten rules I should be aware of.
Melissa was great. Very sweet and nice. Great customer service
Great customer service Jason is an exceptional employee!
The manager Alisha at the Ralston location is always on site in the office and she was super nice and very helpful!
Simple and easy. Thank you, Bradley.
Renee was awesome. She’s very enthusiastic friendly and helpful.
Amazing service very clean and the staff was very well knowledge, courteous and very helpful.
Darren was amazing answered all my questions awesome customer service
Great customer service! Very helpful and easy check in. Both Julie and Brittany were very kind! 😊
This review is for the Guess Road, Durham NC site. The site manager is amazing. Very patient and helpful. Made my getting started experience very easy and smooth.
Very helpful getting us setup for a house move. Leslie was a rock star and went above and beyond
Very nice service
First storage experience, their employee Jane was very helpful and made everything easy. Great customer service and price.
Had to handle some business to close an account and open a new one. Worked with LaRetha. She was friendly and professional. Thank you LaRetha!!!
Lacey at public storage is phenomenal! Answers ever question with detail and brought us through the process of having a storage unit. Units are clean and they provide unloading carts so we can bring our stuff directly to our unit! Uhaul makes storage easy....and see lacey to help you.
Great service, excellent help, thanks to Laurie!
Sandy was Absolutely phenomenal very helpful and very nice!! She reminds me of my grandma always so helpful! Highly recommend asking for her she deserves a raise!! THANK YOU sandy!!
Great customer service and location is very clean
Soeurette muy buen trabajo y excelente explicación de todo.
Ms. Kim (Manager) Was Awesome.! Great Customer Service. Didn't Feel Rushed Nor Was She Taking Her Sweet Time. All Around Pleasurable Experience Thanks To Her.! Now Ms. Jennifer (Position Unknown) Was Very Rude And Unhelpful When I Called Trying To Get Information On How To Leave A Review. Customer Service Was Horrible, Didn't Appreciate Her Unwillingness To Help Nor Her Hanging Up In My Face.
Clean, very nice, climate control storage space with professional, courteous and helpful staff, particularly Christopher. He is awesome!
Hanne a terrific and had the patience if a Saint.. Thank u for your patience Hanne!
I was given great customer service. They stayed open after 6PM to show me a unit to fit my needs.
Public Storage Gleneagle in Towson is awesome. Andrea was very professional, patient, kind and thorough. She showed me to my space, made sure my code worked, showed me how to access the building and the elevator. That’s World Class customer service. Thank You so much for being AWESOME.
Very simple process, a great price, and extremely helpful staff. No one tried to upsell us or pressure us. Very good experience.
Great Customer Service. very Pleased❤️
The employee on staff was very helpful and courteous.
The Ops Managers (I think Buddy and Hannah) at Westminster location were extremely efficient, friendly and helpful. I’m so glad I chose this space. Security is great as well.
The folks here always make the move in process quick and easy. The location is clean and easy to get to. I feel like my belongings are safe here. Would definitely recommend!
Wonderful customer service. Moving from another state. Ihad to rent two and cancel from another. They helped us through the process of it all. Made it a smooth and easy transaction. Would recommend. Thanks
Cindy provided excellent customer. Upon my arrival, she was about to go to lunch. She graciously took care of my storage needs so that I did not have to return at a later time, She helped me find the best location, was super efficient and so friendly! I am so happy I chose this location.
Timely and great customer service from Teresa
Above & beyond!!! Thanks to Patricia
Dale was extremely helpful in updating our lease agreement! Suntree Wickham Road, Florida storage rocks!
Friendly, Helpful staff❤️
Amanda was amazing!
Hi everyone I had a wonderful experience at the public storage yesterday afternoon even though I arrived late Krystin and the property manager were very very polite and walked me through the process to get my unit and set me up with, not only my account but a quick entry code to my phone so I don't have to get out of my vehicle in order to access the gate thank you so much for everything sincerely Brack Pritchard.
Lashonda was nothing but the best. A big help and very efficient!
Angela was so nice and she showed me everything I wanted to know and didn’t mind her ENERGY WAS EVERYTHING 💖 KEEP HER HERE OR IM MOVING OUT 🤣
Kat at the North Military Trail office was great! Very helpful. Quick and easy.
Very personable and professional
Easy reservation with check in and love the app, too
tasha is the best
Great customer service experience today for my appointment!
Very understanding staff (by phone and in person) as I was dealing with the storage of a deceased person's belongings with much uncertainty. Thank you all - esp Paz
Scardenia was great helping me find the right space to rent. She was patient and courteous. I appreciate her kindness and total patience with me. She deserves a 10 star review rather than a 5.
Very courteous and helpful.
Great, friendly and professional staff!
Public storage is the best. Lee was ready to service and had great knowledge of the property and how do you meet our needs
Russ You Rock Thank You
The representative Patty guided me and show me all the features of the storage 100% I selected the unit I needed for now I had call and spoke to other reps at a different locations but was not treated as polite as Patty. She is an excellent person and a total asset to your Company.
Very professional and kind .
Julie provided great customer service.
The employee's @ the St Charles location are so helpful and kind. They really go above and beyond, The location is very clean. I know our belongings are safe.
Shannon, the manager on site is amazing. Having to get a storage unit/moving can be very stressful and Shannon's warm personality and competent presence helps make the experience a more positive one. Shannon has walked me through the process, been courteous and professional, answering all of my questions and building relationships with customers that last.
I have several storage units at this location. Claudia was very helpful getting me an additional storage unit.
Dwayne at this location was extremely helpful, personable, and made my rental process efficient and painless. Couldn't recommend enough!
Vannessa help me full. She’s very nice
Mary Rose is amazing! Super friendly, easy going. Very thorough made everything easy and explained everything. Mary Rose is easy going and made me feel comfortable and relaxed which is a HUGE difference from w storage units have made me feel. Great prices would recommend
The lady Evalis I believe her name was amazing! Very professional and outgoing. Made this experience very easy and quick. Super articulate and well knowledged on all that the facility had to offer. Great experience 🥳
I recently rented a storage unit here. I reserved the unit online and went in person to see it before renting. This facility is very clean. It was so easy to rent the unit. I was in and out in 20 minutes. Tammy provided excellent customer service. She was communicative, attentive, and professional.
Grace was literally heaven sent. I have no words to describe how happy I am that I found her and she was able to assist me. I was struggling to find a storage to assist me and frankly, went through a nightmare dealing with Prime storage that I couldn’t be any more grateful for her. She was so sweet and genuine. Hearing her say “Honey, I will take care of you” over the phone literally made me feel at peace. I can’t thank her enough for her kindness and genuine willingness to assist and take care of her customers. I appreciate her dearly and sincerely recommend her to anyone. Thank you Grace!
Incredibly helpful staff. Susan was exceptional and made the transaction both pleasant and painless. Her assistant was a great guy as well and extremely helpful (didn't catch his name). I would strongly recommend this location and staff to anyone needing storage space. 5 Star performance!
Grace was literally heaven sent. I have no words to describe how happy I am that I found her and she was able to assist me. I was struggling to find a storage to assist me and frankly, went through a nightmare dealing with Prime storage that I couldn’t be any more grateful for her. She was so sweet and genuine. Hearing her say “Honey, I will take care of you” over the phone literally made me feel at peace. I can’t thank her enough for her kindness and genuine willingness to assist and take care of her customers. I appreciate her dearly and sincerely recommend her to anyone. Thank you Grace!
Hope was super helpful and very friendly. She explained everything in an easy to understand manner. The place is very clean and well run.
Judy was amazing to work with. She responded to my inquiry immediately. I met her in person and she reserved multiple units for me. When I came back to the office the next day she made the transaction effortless.
Rebecca is the best. So friendly and helpful. She is a rockstar. The storage space was great an the venue was nice and clean. It was a great price too.
We went to public storage on Green Valley location we were assisted by the manager was very friendly and helpful she made the process so fast easy and smooth Thank You so much plus they had a great speacial going on go see Kate at public Storage on Green Valley.
The very tall gentleman who showed us our new unit was very pleasant, friendly, and accommodating. We appreciated him and the clean facilities. Thank you
Excelente ayuda la mejor muy buena atención la recomiendo para toda la rasa de habla hispana they are the best
Marsha was so sweet and wonderful to work with! Thank you so much for making my storage unit experience so welcoming!
Great experience, young lady was so helpful
Wendy was very sweet very helpful and answered all of our questions. Would highly recommend!
Lourdes was great at customer service made me feel comfortable. I would like to point out here positive attitude make my experience good for me to make my decision on getting a storage unit here.
Alex for customer service was beyond amazing I have been having trouble with renting units and when I came to public storage he was awesome he made me feel like my belongings are going to be safe and... assured me of safety Alex thanks again I wish there were more people like you again thank you public storage for everything today I would definitely recommend you to everyone I know thank you all and happy new year
Fantastic experience getting set up
Store 21831 clay rd Drell&Christan did amazing helping us set up a storage unit
Cynthia went above and beyond to help me get situated today! I really appreciate everything you done , even the calming words. If you need a storage go check em out Cynthia will take great care of you and fast. #thisisnotapaidreview
Vicki, our customer service rep was truly the best! Very patient and thorough! A true gem! We are glad we found Public Storage to help us with our moving and storage needs
Vanessa was amazing fast reliable and she was easy to work with my experience was good.
The Public Storage personnel are the most efficient, helpful, knowledgeable and kind human beings we have ever worked with. Today we rented “another” unit and had the pleasure of working with PS expert Alexia on Fairbanks! What a great experience and fabulous person! Thank you, Alexia for finding the right size unit and making our transaction easy and perfect for our needs! Today again, Jeremy went above and beyond as we worked through payment options on our units at his Maitland location! These PS teams never stops to impress. Thank you!! More companies need to take a chapter out of Public Storage customer relations manual! Thank you all for making the heartache or our flooded home (thank you Hurr. Ian) more manageable by finding units to store the items we have left! We will forever be grateful during this very difficult time!! Best, Jamie and Scott C.
The customer service with Miiko at this Public Storage is amazing! She patiently walks you through everything you need to know. I have used this facility multiple times and always look forward to working g with her.
Great service in Santa Ana from Kent
Vanessa (Vane) helped us at the 190th location. She greeted us when we walked in, was patient with us while we made our beneficial decision, thorough with her explanation of the process of operations and tour and very professional. We are happy and pleased to do business.
Finally I found a storage location that was manned (womaned?) by a real human! The manager here was super helpful and just delightful, she found me just the right unit and helped me through the whole process with a smile. I'm happy to rent here!
The check in process at this location was easy, fast and processed very professionally by Vanessa. The unit is clean and great condition!
Vanessa is an excellent customer service representative. Very professional and helpful.
After reserving my space over the phone with their headquarters I received a call from the manager setting up a time for me to finalize either online or in person. I opted for in person since I was already out. I stopped by where I was greeted and quickly walked through the process of finalizing my space. It was very quick and easy and the unit itself is very clean, felt safe, and exactly what I expected. Extremely happy with my experience here and would highly recommend it to anyone looking for a storage unit for short or long term!
Kim was very helpful and friendly. Storage units are convenient and well maintained
This review is for John in the Beville location in south Daytona. Thank you John for being clear, prompt, and very helpful. You reflect the best on the image of the public storage company. You made my move easy and pleasant.
Jessica was absolutely amazing with the introduction to the company & making my overall move-in smooth as possible.
Very clean and well managed location. Alicia was excellent! She took the time to explain everything, show me my options and assist me with the rental process while answering all my questions! Excellent!!!!
I was told at the counter of the Walled Lake MI location during sign up that I could not use the $1 first month promotion because the previous owner of my 6 month old home never changed their address with PS. The offer says not available for the same household not same address. Household is defined as the home and the people that live there as a unit. I showed my tax bill on a second visit but was referred to the DM. I tried twice to contact the district manager with no response so far.
I’m reviewing the public storage in 630 Laurelwood Santa Clara, CA the manager Craig is so helpful and friendly. I’ll definitely recommend this location safe and clean location.
Teri is always very friendly and helpful has been for years
Fabiola was great today very informative and understanding when answering our question. Five stars
The managers that work at this public storage Shannon and Faby are so professional ,friendly and knowledgeable .I always receive 5 star and above service .
Julian was SUPER helpful. Got me all I needed and I was all done with my moving process within an hour. Excellent service and a great attitude too.
Kat was great! Very knowledgeable. Made the process easy for me!
Doug was such a great help. The facility is so clean and inviting. I'm so happy I chose this Public Storage to store my things while I renovate my room. I recommend this place 10000%
Priscila was very helpful and professional when helping us choose a storage unit and showing us how to get around the site. She went above and beyond. Site manager material at work.
Great experience getting a storage unit here. Thanks to Stephanie for walking me through the complex and all the details within the facility. No doubt has a lot of experience and made the process very simple. The only thing that I felt should probably be addressed is the fact that the rental office was freezing cold (colder than outside), which I think is not great for either the customer and specially anyone who has to sit and work a shift in there...maybe something management can look I to fixing.
I dealt with Mary, in the Georgetown location, and I have never had such good service. She was informative, instructional, and made sure I had all of the bases covered! The prices and location were what drew me to this facility, and Mary will be the reason I recommend them to others … “This” is the way to do business!!! … and Mary “rocked it”!!
Jason was very helpful and professional. Storage is clean and we'll maintained. Thanks again for a great experience.
Kim at the 11th Street location in Tracy is awesome!! I had stopped by a couple of times to view different size units as I couldn’t decide how much space I needed. She was very patient, knowledgeable and helpful. I would highly recommend dealing with Kim for your storage needs.
Set up and move in was very easy. Alan And Jason were very helpful and knowledgeable. Unit was clean. Facility was very clean and well taken care of.
Lynn was a great help! Very courteous and efficient, and answered all my questions.
Mike at the office today was very helpful! He made the process simple, streamlined, and enjoyable. He also answered all our questions in detail. Very glad we picked this location to rent from!
Always great service.
Jaz was amazing!! She made the whole process quick & painless. 😀
Your agent Eric at the 715 Centinela location is awesome!!...He is professional, friendly and efficient!!!....been awhile since I experienced this type of service anywhere!....Thank you Eric!
Brandi and Britney were very helpful helping me get a unit that fit all my stuff! Check in was a breeze and they took me to my unit and followed up to make sure I had everything I needed. Very professional. Thanks so much Ladies!!!
Kelly at the McLoughlin Bv location was awesome to deal with!
Thank you Ashley for excellent and quick service !!
The staff was very kind helpful and informative
Great Service. Great receptionist.
Ada, the office manager was extremely helpful and kind. Everything was clean and organized. Very professional.
Jesse is great help very friendly 😀
I was really impressed with the pleasantness and courtesy of the staff from making the initial inquiry to the check in process. The property is clean and most of all, it’s safe
Cassandra provided great service! Very nice person
Grrat customer service. Took the time to help us with all our needs.
Great storage place. Jessie was a pleasure to deal with very efficient and had all the answers to my questions . Newer facility , unit had taller doors than other places. Highly recommend
Amanda was courteous and helpful with my storage requirements. The process was quick and easy to follow. Amanda explained each step to me thoroughly and had my registration completed within minutes. I'd highly recommend!
This will be my second time renting a storage unit at this S Military Hwy location in Chesapeake,VA. Getting setup was quick and easy and although I ended up having to rent a unit larger than I thought I would Nancy got me straight and I got a good deal at the same time. Nancy made sure I had all the information I needed and was super nice. Definitely recommend checking this location out if you're in the area and need to rent a unit
Maria at the Georgetown location went above and beyond for helping me safe big and get the upgrade of the unit go smooth. Keep it up Maria..!! -Angel
Ryan at Wayne Public Storage was extremely helpful! I was in a pinch, I arrived with my movers and realized I had not gotten a big enough unit. Not only was Ryan very kind when I needed his help in getting a second unit but he was also very quick and efficient. He even made sure to find a unit close to the first one. Thank you Ryan!
Giovanne was extremely helpful & friendly! Would recommend her to anyone!
Ms. PEGGY was absolutely wonderful! She helped me with my granpas pow, and I couldn't be more pleased. She understood what were going through and had compassion yet was professional. Thank you Public Storage. You just helped us more than you realize. It was nice not to have someone charge me the exborhant prices, and helped .your service was more than helpful. Thank you from the bottom of my heart. You made this an easy. Would recommend to friends n family
Super nice folks and clean, secure location!
This is my first time ever renting storage and I must say that Janet at the Sunrise, Fl location was so helpful, friendly and made me feel at ease with this decision. She walked me through the process from the space to the mobile app. This is the kind of service that makes you want to do business with an organization. I also look forward to seeing her when I visit my unit. Keep up the good work, Janet!!! <3
5 stars for Renee. It was pleasure to work with her.
My experience with constance is what customer service should feel like she had a smile on her face very polite and helpful she made it easy for me to be in and out thank you again five stars
Lazaro was a wonderful help and made the process very easy and smooth
Danny was amazing and helped me out with everything i needed! He answered all my questions and gave an overall wonderful experience.
Liz very helpful and walked me through the process step by step.
Our experience getting our storage was great!!
Cory is the best, great customer service and with a positive attitude.
Wow what An awesome experience with Public storage Tonya was Just the absolute best ! Great Customer service and very knowledgeable. She met my every need even went over and beyon to make my experience great. Thank you . I would def2 recommend this storage place. The people and management is awesome.☺☺☺☺
Jonatan fue Muy amable ☺️ y lo ayudan durante el proceso...
Great in every possible way!!!!
Ellie and Rachelle were very accommodating and kind. They helped us find the best pricing possible for our storage unit!
Awesome customer service Price is good for what we got
Was looking for a safe, clean and accessible storage unit, stopped in at Public Storage on Route 17 North and Madani Diarra took very good care of me. He is knowledgeable, thorough and professional. Prior to arriving at Public Storage, I had visited other units but chose Public Storage because their prices are fair in comparison to other storage facilities in the area.
Great experience with Maria and Daniel. Both of them are extraordinary and provide excellent customer service! 👍🏼
Anna made my transfer to a bigger unit so easy! She explained everything and answered all Of my questions! Great service!
John did the check-in for my new unit. He was competent, efficient and friendly. It was a pleasant interaction.
Best place to have a storage is at Pine Knoll drive Greenville SC, and the property manager is an awesome person, I had a very great experience, thanks
Miguel was very helpful, explained everything I need to know about renting with Public Storage. Highly recommend!! Thanks Miguel!
Judy was very helpful
Homeless junkies find refuge here. Smoking crack in the bathroom, talking to themselves and throwing stuff around.
She was the best ever
Cody was terrific! He was knowledgeable and very helpful. I chose to use Public Storage because of his excellent service.
Great experience. I forget her name but the desk clerk was very friendly and helpful without being annoying.love the app. I can open and close the front gant gate with a touch of a button. Very convenient.
The check in process at this location was easy, fast and processed very professionally by Dianna. The location is well maintained and looks modern. I was pleasantly surprised when Dianna called to let me know that the security chain on my trailer was removed (I forgot to put it back and only had my lock). I feel confident that this location is more secure than my prior experience with another storage company where my trailer was broken into. The monthly price is reasonable for the area and I hope that it will remain the case on a long term basis.
Very good customer service and very helpful. Thank you so much HJ !!!!!
Mike was great - very friendly- very helpful-good experience
Super friendly and helpful!
The receptionist at the public storage was amazing. Not only did she find and give my family and I the best deal possible she was very knowledgeable,patient, respectful,and very very pleasant to do business with. If I could give her a score out of 100 it would be possible because she went way beyond what I was expecting. Great great job.
John was great to work with. He was very knowledgeable, and it was a pleasure to do business with him. Highly recommend this location.
Had a great experience! Thank you to Titus for all help today honestly made it super smooth to rent. 10/10 would recommend.
Cornnie did a great job! She was very helpful and took me to several units until I found the right one!
Christy was a big help this morning. Made my stressful day alot better with her welcoming spirit. Thanks for your help Mrs Christy. Highly recommend. Location on East 31st in Independence, Missouri
Clean facility. Hazra, the manager was very helpful and accommodating.
Alma is the best! Not only was she able to help me with finding the best location for my storage needs, she was also very well versed in explaining all contractual details, fees and payments. Definitely had a great experience.
Katie, the attendant there at the time, was very helpful and professional. A great place to store your extra junk.
I had the pleasure of working with Anthony who ran the facility and his customer service was impeccable. He is very accommodating and pleasant. I used the same storage location years ago on Miramar parkway and he was one of the reason I’m using this facility again. Thank you Anthony for all your help!
I had a great experience doing business with Public storage White Bear township. Katherine was very pleasant and professional.
Best storage place ive ever used! Definitely recommend this place! The ladies in the office are amazing
Lou was very professional and very accommodating. We are very happy with his service. Will recommend him to our Ohana and friends for sure. This was at Ka Uka self storage. Mililani hawaii
recomiendo muy amablemente los empleados
Place was really easy to sign up and they are well organized. Dale was super friendly, helpful and an outstanding employee. Please give him a raise !!
Decided to rent a unit last minute. Jen was so helpful and patient explaining everything and answering my MANY questions!
I had a great experience with your agent With Ryan that works in the Beneva Rd Public Storage. He was very friendly and very knowledgeable about the storage units.
Diana was very helpful and was able to find me a more suitable storage in this time of need. The process was easy and fast. All my questions were answered. Definitely will recommend Public Storage!!
Had a great experience checking into my new storage unit here. Tammy was awesome. She called me to confirm my move in, walked me to my unit to ensure sizing, and also showed different storage options and then completed my checkout process. She was very helpful and kind. She answered all my questions and also told me all the others things for the storage unit which are very helpful to us. Thank you so much, Tammy.
Very receptive, excelente service, and overall then installation looks pretty clean to me
Kim and Maurice were extremely professional and helpful they made my experience and process easy and fast and I hope they keep up the good work
Gwen was friendly and helpful. She was very nice and also patient with me, I appreciate her for meeting with me last minute.
The location was in a very easy to find spot and the employee Hanna was extremely helpful with completing my rental unit.
Very courteous and helpful employee I think his name was Kenneth very knowledgeable of the process that he helped me through. A1 in my book!
Top notch customer service from Dalia at the 601 Main st. location. She answered all my questions and was very friendly and professional. Thank You !
Jami was super friendly ! The security and access is great. I definitely feel at ease with the gate codes. Highly recommend
Wow. What a great experience after a long drive from Fl. Hannah called me and kept me up to date after my first call to her. That really helped me a lot! She is very accommodating and professional. Thank you so much Hannah. This Public storage is well kept and nice units. Great service Karen Simons
Great service Tracy and Kenneth were awesome Got me in and out quickly clearly explained everything very nice people
Carla was a great help and extremely professional. My elderly father needed walked through the procedure and she showed patience and professionalism as she explained everything to him.
Super friendly and helpful staff. I found the perfect storage space.
Sherelle was such a pleasure! She handled everything perfectly and made me feel like I've known her for years. She's a great employee and it was a pleasure to have her help me and my family. Truly great service :)
Mr King gave wonderful service in renting a storage unit for me.
The worse rental place and customer service u can ever go too don’t recommend at all
Very friendly and knowledgeable staff
Nancy was very helpful made my move in so easy no complications at and I like the fact I can open the gate with my phone very pleasant movie in situations
Grounds and buildings well maintained. The owners are currently repaving, so just some small bumps. Almost done. Staff extraordinary! Chad is awesome—should be promoted. Incredible customer service: this is what makes me highly recommend.
Returning customer. Rae was very friendly and just as helpful. Couldnt have gone smoother 🤙
Mr. King was very helpful, thank u for the great service
Fredrick was awesome to me and my father
Super easy and helpful move in. I don’t remember her name, but she had black hair with a red highlight and a Medusa piercing. Super sweet and helpful I’m excited to store my junk here lol
Very friendly employees helped with everything I needed!
Pam is a delight and super helpful answered all my questions!!!!
Excellent service provided by ofir
I had the pleasure of being assisted by Public Storage employees Mona and Mae who went above and beyond to ensure that I received the proper storage unit to fit my needs. Both ladies were very kind and courteous and extremely helpful. I received very useful storage tips that I cannot wait to implement. I highly recommend this site for your storage needs as the registration process was easy and the staff members are extremely helpful and kind.
Valerie was very helpful and made the experience quick and easy. Thank you again Valerie!!!
Angela was very knowledgeable and had great customer service, this place has always been my place!
The place is clean and well maintained with a member-only remote controlled gate. Also, I was helped by a very friendly employee (Nick!) that I was able to get many paper works and procedures done like a breeze.
Denelle Was so friendly helpful and knowledgeable.
Crystal is one of the most helpful people I've ever dealt with in any kind of business. Great knowledge of her products, awesome sense of humor, and she actually seems to genuinely care about her customers. Could not recommend more! Would give 10 stars if I could!
Excellent and friendly service from start to finish!
Chris S was extremely helpful. Moving is stressful, but his calm demeanor and eagerness to help us find the appropriate storage unit was so appreciated.
First time renting from this location with public storage.You can not beat the first month free deal. Manager Martian was super helpful in getting me set up and through the paper work with ease. I think Public Storage was represented well.
The onsite manager was very friendly, helpfull and very informative it was a smooth quick proffesional process I appreciate the service!
Lidia’s service is great!
Marina was superb in assisting the process and onboarding.
Lola was awesome!
We had the BEST customer service experience today!! Sage was so great! She was able to answer all of our questions, helped us find the right space, and actually saved us money!! VERY professional, knowledgeable, and extremely helpful in every possible way!!! Thank you- Sage!!!!!
They fixed an issue promptly and I also appreciate their wonderful promotion deal. Handy carts to use, good security, convenient location!
Very nice Courtney and Margaret were nice. Very helpful got the unit I wanted
needed storage while I was in the army and this public storage branch did a great job keeping my stuffs. Easy access through phone app and shared cart to move stuffs made moving in and out much easier. Had bit of frustration when it came to moving out, but Andrew from the office took care of it wonderfully and at the end of the day everything was good.
Patricia in the office was awesome. Had trouble the day before with website and she went above and beyond to help me. Patricia found the right unit at the right price! Highly recommend Public Storage and Patricia
Excellent place to store your belongings! The place is very clean and organized to accommodate renters. Jim was very helpful and friendly and the best part of my experience.
I had a great experiences of first renting the storage place at here. Andrew is really helpful and informative on any of my concerns regards to rent a storage place right here. The customer service is important and apparently he did a great job on this!
Tatyana was of Great assistance and very cool and polite highly recommend
Alicia was awesome she was very nice and knowledgeable.
Shay, the on-site manager in the Forest Park, Georgia business, handled my new account very well a few months ago. This is the Public Storage at 4889 Old Dixie Hwy. Then this week I am moving out of the storage unit. And she did a wonderful job at helping me do that also. She took the time to go over all the details. When someone is efficient both when you are coming to them as a new customer, and also when you are leaving them, that is very good. The best.
The best ever!
Thanks Kim for all your help. Made this so easy
Everett was a great employee! He met me at the unit when I changed my date.
Alyse did a great job getting us the unit. She was fantastic
Needed more friendly people like her(Mrs Lori) location was 3034 Broad River road
Misty and Sandy were awesome!!!
Rita made it very easy today. We found the unit we needed. The set up and checkout experience was very good.
The Staff was extremely helpful, and knowledgeable. Ms.Misty & Sandy were both so hospitable and friendly! They gave me a tour and explained everything in detail. All in all 10/10, would definitely recommend to friends and family!
Evan was very good..went through all the details and set me up with a unit smooth as silk 👌
I talked to one of the workers at the first Avenue store and found her to be very very helpful. She was very sweet, very calm, very professional. My visit to the store didn’t chance either, I was greeted with even more professionalism. Really great workers.
The best experience I've had at a storage place. Best customer service ever.
To whom it may concern, I give the manager a 10. Because he is a great individual and caring for his customers. And he will tell you what you need to know about the facility. I will put my trust diligently. Thank you
Grace is great
Gwen and Darlene were great ! Excellent customer service, friendly, and did everything to make sure I got exactly what I needed. Thank you !
Michelle was fantastic, very helpful and made updating units simple
The employee there was very informative, straight to the point, and very helpful. Made this process so simple and easy. In and out
Hey if you need a place to store your belongings… Go so Tiffany can help you like she helped me… She has great customer service she’s the manager at the 1960 N Elston location..
With the closing of the La Cienega location, Julie, the regional manager has gone above and beyond to help me with relocating my unit. Thank you so much Julie, you rock!!
Office manager is often out of office and once was with boyfriend and refused to assist with answering when my move out date was. I called to clarify my move out date and was confirmed August 6th was my move out date and I would not be charged for that month. I moved out august 2nd thus although being happy to move out July 31st. I was later charged and after waiting lengthy times on the phone was told my leasing document disclosed this info…in such I saw I was charged for insurance that I had never opted in for…to finish my customer service experience the manager I spoke with stated, “my dad is a lawyer”…sure he’s proud of you as a public storage manager. Awful customer service, hidden fees, and make sure you read the fine print, they are very unforgiving.
I appreciated how smoothly it was to rent. I’ve never rented one before. Donna was so wonderful! I’m glad she helped me and showed me such kindness after having such a rough time.
Great service by Juan. Professional and best customer service 👌
Carla wa very helpful with the space and public storage app will come in handy
They added a new feature where you can control gate access from your phone. No more hopping in and out the car to enter your code in the key pay and hustle back to the car. Welcome to the year 2022 lol ❤️❤️❤️
Claudia (property manager), was very helpful and made sure I was taken care of with the right unit close to another one that I rent.
Josh and April are excellent!! Both made this rental a walk in the park. THANK YOU GUYS FOR YOUR HELP!!!
Maxine and Joe is great to work with customers because she put her empowering to make customers satisfied with prices of storages. And willing negotiate to get space or price! High recommend go there and ask for Maxine to work with. I promise y’all!!
Great service and storage
Gina was wonderful she help us get are storage. I would give her 10 stars if I can.
Gabriel was very friendly and went out of his way to make sure my movers were able to access my new unit and ensured that my second unit was close by. Thank you Gabriel for all you do.
The staff was friendly and helpful.
I’ve been in my unit at this location for three months and just got an email increasing my monthly rent by 25%. They get you in with a low rent and then increase it almost immediately. Wonderful company.
Paige is a wonderful customer care personnel from walking you through to troubleshooting thanks 👍
Karen the manager was wonderful. Polite, informative, friendly and professional. She exemplifies the perfect manager and has to be commended. It was a pleasure to interact with her. My kudos to her and Public Storage. If I were her corporate supervisor, I will give her a pay raise. At a difficult time in my life, she made it so easy to get storage space.and was so courteous. I cannot thank her enough. She is training Karen (yes, her name is also Karen) who was equally helpful. Public Storage is extremely fortunate to have both of them. Great customer service with a genuine smile Joe C.
Excellent over the phone customer service! They helped me find another location with a better price! At the store I had even better customer service finishing up my rental with kristi, who explained everything I needed to know! THANK YOU
I recommend this place. Attendant Carmen was nice, pleasant and helpful.
Vivi at the front desk was very rude laughed in my face when I asked her if there was a better time to unload my belongings since they had no carts available. This is the 3rd time this week I have tried to unload into my unit, the elevator is broken and I did not have help, I was by my self trying to use the storage unit I paid for. She told me I could ask another customer. Very rude unprofessional laughed in my face when I asked if that’s the extent of her customer service. Do not rent here unless you want to waste your money not being able to use your unit you pay for not being able to load because the elevator is broken. Good luck!
Nice customer service
Awesome storage space! Thanks to Andrew! He was very polite and efficient! Highly recommend!
Just opened a storage unit at Public Storage on Magnolia Parkway in Manvel. Amelia was incredibly helpful and professional. I look forward to renting here.
Abiel was great help got me in and out
Wonderful experience! Christal was extremely helpful and had a pleasant personality and attitude! 425 church man's rd 19720
Lilly at this janitell location is great! She was SO patient and knowledgeable in helping me decide which size/unit to go with. She was professional and nice, didn’t make me feel like a bother, so for good customer service and the drive in indoor space is why I’m at this location. Some of the units are a bit stained it seems from when the storage building was under a different company, but I’m sure public storage does their best to clean it when people from previous company move out of the units to get it ready for future renters… 😃
Stephanie was amazing. Everything around was sold out and when something came up she called immediately!!!
89123 Location - Public Storage took great care of us getting set up with a unit and providing moving supplies. Mark at the front desk was super awesome and informative. He made sure we thoroughly understood our agreement and helped us get situated, but most importantly he made us feel welcome. Thanks Mark!
Love Toni hands down
I rented a unit from Cassie she was very helpful and patient. Cassie also stayed over to help me pick the right unit for my belongings.
Fallon was very patient and informative with everything. I was very pleased with her!
Melanie was Very pleasant and professional
Julia made my check-in so very easy. She was also able to help me switch storage spaces and went the extra mile to call the site manager to ensure my final transaction was adjusted precisely. Julia's to-the-point, customer centric attitude and attention to task gave me solid assurance that my belongings are at a well managed and well maintained location.
Smooth sailing process. Everything is explained clearly and your ready to go.
Best service ever i had with storages
The woman who helped me could not have been more helpful. Found me just what i wanted and in a convenient location. Super nice and helpful. Thank you.
Alicia was awesome so helpful and guided me thru the whole process and was so nice… Naples florida thanks a lot
Service was courteous & friendly in Lantana, FL @ 455 Hypoluxo Rd. Outstanding & attentive. Patricia went above & beyond. Thank you so much.
Definitely recommend this location! The general manager Judy was such a pleasure to work with and she made sure to find me the perfect amount of space at the best price. 5 star service and its very clean and well maintained.
Greatest customer service!! They walked me through the entire process. They were extremely kind… so awesome!!!
Nice customer service was able to understand terms and conditions. Nice clean property.
I recently got a storage unit at the 81st and Memorial location and Ms. Lynda was amazing! She went over everything about the unit so I there were no Gray areas. Very polite and fast service! I definitely Recommend!! Thanks Lynda! You deserve a vacation! 😁
Eric was nice and helpful all the way till the day I needed my space.
Patricia helped me so much. I had a hard time knowing what size I needed so she went through some questions and got a good price and size. She’s great person and so nice. She is very good at her job.
This place is amazing, the staff I dealt with was very professional and customer friendly which I never received anywhere else. I would highly recommend this place to anyone.
Richard was very helpful finding me a place to park my truck when I needed additional storage. Thanks.
Elaine was great patient and kind
Angie (lady behind desk) very welcoming and knowledgeable. All questions answered quickly and precisely. Excellent tour of facility. There was no wasted motion-- very professional and businesslike. Excellent.
Quick and easy!!!
Paz has been exceptionally helpful throughout my move in experience. His welcoming demeanor and level of expertise allowed me to feel secure at this Public Storage location.
My move was on 6/23. We arrived at the Jacaranda storage facility and spoke with Joe the manager. He helped me and my movers through out the move...He was able to keep us on track and keep my movers from interfering with other people in the storage facility. He was terrific.
The staff here has been consistently helpful with moving needs -- special shout out to Shannon when I needed boxes last-minute!
The manager, Ed, was super helpful and courteous. Great service at the East Hanover facility. Thumbs up!
Christine is a champion!
This location is so nice, secure, and clean!! Debbie is so helpful and provided excellent customer service with my move in. Peter is also very helpful and accommodating. Highly recommend.
Alex at the Citrus Park location was a pleasure to work with and was very helpful with explaining the facility and details of the agreement. A very personable individual and worked with me set up the App for entry and future payments.
Loved this location, the woman that helped me was very informative and funny! Made the setup process easy and would definitely store here again.
Great services, well attended to and all proceedings well explained by staff in person of Ms Matha. Great customer services! 👌 Thanks for the wonderful service.
We made a reservation for 2pm. When we arrived there were already 2 other people waiting. There was no employee on site. We called multiple numbers to speak with someone & no one answered. We waited 37 minutes for Nancy to arrive. She was the only good part of the experience. They also only had 1 cart available and that was nowhere to be found.
We had a list of storage units to check out. Public Storage on Buckner Road was our first stop. Didn't go any further. Karen was more than helpful with helping us select a unit and also helping us select (on-site) moving materials. Beyond pleased with the assistance we were provided. Glad this was our first (and only) stop!
My name is Rebecca from Grain Valley, had a wonderful experience this morning with Lisa obtaining a storage unit while in process of moving. Toured facility, showed several units, went over process and offered extra advice/products. Price of unit very reasonable.
Michelle was very patient and polite when I came to check out the storage unit. Place looked clean and tidy. The prices are reasonable.
Saturday 6/18/22 Our experience was the best...Joshua is very professional and helpful. All went very well! Looking forward to being a Public Storage tenant!
Not my first time using public storage. Very disappointed with my last experience at another facility. But this facility has definitely gotten off to a great start with the help of Ms Betty at the front desk. She’s so sweet and helpful. She even went with me to verify my code would work! -Lydia T
Ms. Catherine at Store No. 20490, in Decatur has so much patience. She strives to make sure that you see your assigned unit before purchasing it to ensure you are comfortable with the size and cleanliness. She gives pride and attention to her customers. I wish all businesses took this level of care and pride in their work. Thank you Ms. Catherine! 👏🏽
David was very helpful and knowledgeable. I was in a hurry and he didn’t sweat. Very informative to all the questions outside of the contract. FYI I need you too call me or a manager I received an email regarding storage not secure ! We never have me there lock! Pls secure it and I’ll pick up the keys or give me a call it’s been two days I left a message. Olivia Scally
Shirley, the manager at this public storage was awesome!! She was very helpful and courteous. This was quick and easy to rent my unit. Glad I came here!
Nick! was AMAZING!! Great ASSET to the company! promote him!!!! hes worth it!
Lynn was the one who helped me today. She let me see the size of the unit before paying for anything and was super nice about answering all the questions I had! I definitely will recommend my friends to here if they need storage!
Ms Angie was very helpful with getting me set up, much appreciated
The customer service at this location is exceptional. My boyfriend and I found Ryan and Elly to be highly efficient, responsive, kind and informative. We highly recommend this location for your storage needs. We knew immediately that we were in fabulous hands! They both deserve a 30% raise!!
Tracy is the best. She’s incredibly friendly, knowledgeable and helpful. I guarantee you won’t be disappointed reaching out to her with any issues or concerns. Thanks Tracy, you’re NUMERO UNO!!
By far the best customer service. Kathy was amazing and answered all of my questions. Definitely recommend this location.
Pam was soo nice and funny she made me feel like I was with family I will love to do business with her anytime thank Pam aka map lol😆😂
Danny P was one of the most helpful and professional service people I have dealt within a long long time. He stayed a little late for me as I was stuck in traffic. He guided me thru the rental process with the utmost professionalism. I would gladly recommend Public Storage to anyone after the help I received
Ebony helped us find the best rate and best deal. She was so kind, knowledgeable, and helpful. She explained how the contactless entry worked, and it is definitely the coolest feature of the storage facility.
It is a very spotless, clean and climate controled facility. It was a breeze filling out the contract forms with the help of Debbie at Public Storage on 1650 Pima Road. She also was very helpful in showing us how to get to our unit by using the coded entry pads and all the other information we needed to enter and exit our storage. It was a pleasurable experence.
Wonderful customer service!
I highly recommend Public Storage and my location. The representative was friendly, knowledgeable and set up my new rental efficiently. I visited on Sunday June 5th. I like the APP and the ease to manage access and account information.
Kim was fantastic. She helped me through the issues I was having at another location. To the point she actually drove as I followed to the location I was having trouble with. Absolutely over and beyond service. Thanks for everything.
Manager Lisa is a rock star.
Ms. Janet was pleasant and very profeesional. The office was clean and very inviting. I would highly recommend this storage.
Sunny checked me in, helped make sure I had a lock that would work (I didn't). She shared options and suggestions for locks. She helped me get set up to use the app. The unit was clean and felt secure. I noted that you could purchase their lock and attach two additional locks if you felt the need.
Happy we decided to check this storage place out. Met Tim who was at the front desk. He was very professional, pleasant and knowledgeable. Walked us through the whole procedure on where to park our truck, how to get to our storage unit. Over all very satisfied.
We decided to walk into the office of the South Ridge location because we had free time, and needed a storage unit that day to start moving out things into. Sharon was so helpful! She showed us a unit so that we could reference the size, and she helped us learn what different options that were available. Once we decided on a 10x10 storage unit she helped us find the best option cost wise. Sharon was extremely knowledgeable, friendly, and all around wonderful! I have never rented a storage space prior to this, and she facilitated the whole experience wonderfully. I would recommend anyone who has storage needs to go speak to Sharon at Public Storage!
Ebony is excellent she did a great job showing me around and offered me everything needed to move in . Costumer service is GREAT!
Angel was so kind and knowledgeable. The place is very cleaned.
Mo and Janet at the Summerfield, Florida Public Storage location are to be commended for their friendly, welcoming customer service. I was able to process my rental quickly and easily and they answered all of my questions. I’m glad I found this place.
Latoya is the best she definitely the person you need to see if you need storage space
I had the pleasure of working with Tiara, who works at the 9742 Reisterstown Road location. She was pleasant, kind, and knew what she was doing. Thank you for all your help!!!
I would like to thank Michael M. In SA, For his help today in getting me set up with my storage unit. He was actually working on completing another task but stopped and helped me. He was very informative and walked me thru the whole process. Thanks again, Michael!
Great service and very nice!
Bianca was spectacular! Unbelievable customer service. Took her time to answer my questions with a great attitude and friendly personality. She loves her job and it shows. This says a lot about how Public Storage treats their employees too. Bianca is an excellent representative for Public Storage! I will come back for repeat business because she was so helpful! Vivian - Pasadena resident
Just wanted to say Lauren was great today and she made my storage experience awesome.
Renting a space at this facility is a breeze. Space is clean and well maintained.
Ercan helped me out and was great with helping out getting my first storage space!
Great customer service by Johnathon made it sooo easy 2rent a storage unit that wrked perfect 4 all mi personal belongings well organized n very clean 😇🤗🤎
Lisa was such an amazing help today while I was renting my unit. Would absolutely recommend Public Storage and Lisa for all your storage needs.
Looked at a couple of different storage places but ended up going with public storage. Maria at the front was wonderful! She was super helpful, informative and friendly.
This was great service given in a timely manner . Thanks Tina
Mary is the best at the evergreen location saved my butt on a rv spot and areas are clean and s secured
Debbi was friendly, helpful and efficient! She made the process easy and painless 😄 The property, lobby and storage units were clean and very well kept. She is very good at her job - and I’m so happy we chose this storage facility
Judy was awesome! Fast check in and account set up! Super friendly. This is my second time renting here!
This is my first time renting a unit. They have increased their prices $50 a month since I started renting!
Experience was great, very smooth transaction from start to finish. We worked with Celeste and she was professional, knowledgeable and friendly. Her follow up was great as well. I am glad to have someone who I can call directly to answer my questions regarding my current unit and future public storage needs.
Great Service!!! I received great customer service and was assisted by the manager who was very knowledgeable, courteous and fast. Would definitely recommend this storage facility. Very clean and easy to navigate.
So much friendlier than other public storage places I’ve been to, very welcoming! All 3 ladies there this morning were amazing glad I’m moving to this location!
Just rented a storage unit from Rosemary. She was informative, knowledgeable and professional. She was also very prepared with assisting me. I am extremely happy with the service she has given me. I highly recommend this facility. It is very clean organized and has great security features! Thank you Rosemary! Sincerely, Doug Burack Tampa, Florida 😊 👍 🇺🇸
Service at this public storage is awesome! Dylan was very helpful with me getting my space . Will highly recommend to others who may need space to come to this place
Lucy was a delight! Very helpful and I really appreciate her above and beyond customer service! Thank you!!!
Liz was professional and courteous and she made me laugh. Will recommend het property
All reps are very polite, patience & helpful with answering questions even with double checking information. Both Keanu & Jeremy helped me & every time I left I left feeling confident that I knew everything I needed to know as well as some additional “good to knows”!
Very professional. They follow up well with customers to make sure you are clear about the move in date and time. Once you are there completion of the account and move in was smooth. Rates are competitive.
Michi was very helpful with my rental today
Wael was a wonderful help and joy to work with. He made the process very easy and painless.
Andrea assisted me in setting up the account for the storage unit. She took the time to explain everything regarding the agreement and the storage unit. Andrea was professional and friendly. Overall a great experience!
Margaret was super awesome and helpful. She’s very kind and super sweet. 10/10 would visit again. ( GIVE HER A RAISE, SHE TOTALLY DESERVES IT)
Sally Sneed was very helpful and explained the entire process in great detail for me. She was extremely polite amd patient with my questions and comments. Facility was clean and I got a good price on my new unit.
Very nice and helpful
Excellent Customer Service, informative, understanding patient got me all set up for storage unit.
Me and my girlfriend were looking for a storage place close to our residential address. We found one public storage site by Tully road across from Eastridge Mall. We walked in to the office and was greeted by Lily with a friendly smile. We weren’t sure what storage size we need so she showed and explained to us the different available storage at the time. We picked the 5’ x 10’ and showed us the unit location on the 2nd floor which is easy and convenient access from the elevator. She gave us a thorough details regarding the locks and security of the place. She is very customer oriented and help us through process all the way. She deserves a 10… Ed and Venus
Tony is awesome. Best service!!! Quick and easy
Yvonne was very professional and inform me of all the prices and policies and insurance options ..the best thing is I was greeted with her wonderful smile she's amazing
The best expirience with Martha
Dawn did an outstanding job providing my sister and me with service above and beyond the norm. The two of us were very frazzled when we arrived to pick out a storage unit on a late Sunday afternoon needing to have the job completed in less than 24 hours. Dawn provided the support and guidance that allowed us to complete the task. She kept her sense of humor and gave us Wonderful customer service. Thank you, Dawn!!!!
Dawn was extremely helpful finding us a storage unit in a short amount of time. She was patient efficient and had a great sense of humor which my sister and I really needed at such a stressful time in our lives. Thank you!
Upon arriving on the property to look upon the unit I'm about to move into. I was greeted with my two nephews age 21, and 4 years old. A polite lady by the name of Ms.Rita greeted us with open arms. She directed us to the location of the unit. It was a bit cramp, but durable with enough space to put in my personal belongings. Upon returning to the office to complete the paperwork, and payment information. My youngest nephew age 4 needed to use the restroom, but I believing maybe he can hold it until we reach a large establishment store. Being only 4 I can't expect his tolerance of not wetting himself. So I asked Ms. Rita if there's a public restroom we can use , which she gladly gave the location to unlock the door to let my nephew in. Once again thank you Ms. Rita for being understanding, and kind.
Dale was outstanding in every way. His extensive knowledge and experience assisted my husband and I in choosing the best storage unit for our needs. If you’re looking to store your belongings in a safe and secure place, Public Storage is the place and Dale is your man.
The property manager was very polite and friendly, she helped us to get want most sue us.
Great storage space. The man who helped us was super nice and helped us pick out a space that suited our needs and gave helpful explanation.
Amanda Voss at Largo Fl public storage is the Best person I have run into in this industry. She is very polite , Knowledgeable , and helpful. she runs a very Clean and safe facility. If you need help stop in and see her. She is the BEST!!!
Thomas was very friendly and informative to all my questions and concerns. The rental process was a breeze and the available app makes maintaining my rental very easy!
Easy and convenient location. Staff was really helpful. Especially Ulanda
New place. Horrible hours if you want access your stuff. Not like other public storage. This used to be a life storage with access until at least nine pm. Spend money elsewhere.
We are very happy with the service from your Manager, Sterling. He is very patient and thorough. We were comfortable talking to him and appreciate his kindness
Carolina is a great help and great service.
Ms. Christina was very knowledgeable about what you need as far as storage spaces.
Zamora was an excellent host! Very helpful and informative.
The staff is super friendly. Good prices and clean units.
Tim was the gentleman that showed me my unit and did my paperwork. He is very knowledgeable and friendly. The facility and property is very clean and well kept. Thanks Tim for making this a good experience!
Maddison was great..She was very helpful and very knowledgeable when I went to the office here in Hayward in Mission Blvd. Being a 1st timer to rent a storage , I was very happy that she's the one I got to talk to . She helped me decide that it's safe and good to get one especially closer to my home. Maddison you're awesome. Thank you for all your help.
I am so glad I chose Public storage and thanks to LaShonna, she asked all the right questions so I could get exactly what I needed. Customer Service is very important to me and LaShonna provided excellent customer service. Thank you!
Just what I was looking for, and Adriana, the manager was very helpful and pleasant to chat with. This was in Auburn Washington Do not know why the review says Pasadena?
Awesome place to keep my furniture in and the staff is amazing and helpful
Went there to get a small storage unit on Sunday at 12 pm and the guys were friendly and helpful. The guy we talked ( I don't remember his name!!) was down to earth and knew what he was doing. We were ready to move stuff in within minutes. Thanks!!
Very professional work with Ray I would recommend him to anybody that would like to rent a unit in the Augusta area friendly and approachable
So glad that we found this location onsite staff amazing, very personable and cares about the location and its upkeep. Excellent security, we truly feel like our items are secure here. Thank you for a great experience thus far.
I’ve come in and have had a stressful time with my move. Victoria has been unbelievably kind throughout this overwhelming process. With everything happening in the world it’s nice to have someone be so nice and caring. Victoria, you are too good, may god bless you!
I only had the unit for a couple months but Kevin was great and helped me out and explained everything. Was a great experience.
Great service. Michael is super nice. Thank you!
Gina is extremely knowledgeable and helped us walk through the online process of renting 2 units. Thanks to her the process was easy.
Place is nice, convenient, clean, easy to get into. Great place. A little pricey but I suppose par for storage in this area.
Karen was AMAZING!!! She gave great customer service and helped me decide which storage fit my needs!
Karen was very helpful and polite she even went over what we was storing and recommended a size that was perfect! Thanks Karen🥰
Rented a small unit on the 31st. Went to move in on the first of the next month and they put their own lock on. Had to get them to remove it, and the phone number takes you to an off site location. Also, they were not helpful in getting you a good price (online pricing is usually better).
Deniesha and Elaine were a great help with helping me switch my unit to a better size .
Anthony was outstanding. He went out of his way to help me find an air conditioned unit that is ideal for me. He made sure the unit was clean and ready for me to move in. He is also very professional, polite, and patient. He also made sure I understood all of the forms I signed.
Alex was great ....helpfully beyond!
Upon arrival, Nate was busy with 1st of the month rental dues being paid. Even with this volume, Nate was able to rent me a space with a professional, quick, money saving deal. I am completely satisfied with the APP, auto pay feature, and electronic gate opening feature! Rich was very helpful too! Great team work!
Kathy was really great and patient. She even stayed after hours to help me with my storage rental. Only thing I would like is for the facility to have longer hours as some times things don’t work out as well
Gema is a great customer service associat.
Jerry, was a great help. The entire team are amazing and friendly.
I was met with professionalism and a smile. Akena and her coworker are a joy! They greeted each customer by name, and each of those customers were equally happy to see them. (I do not remember the name of the other lady) My transaction was seamless, and I am a satisfied customer. Thank you ladies!
Tina was amazing! We were having so much trouble with the online reservation system and she was so sweet and helpful and tried her absolute hardest to get everything straightened out. I appreciate her time and effort as well as her kindness and friendliness!! Thank you Tina!!
My husband & I setup a new unit for the 2nd time at this location. Vickie took care of us in a timely manner and gave us great service. We would recommend this service to our family and friends who are in need of storage.
The first time I went I was greeted by two young men. Both were engaging, intensive, and knowledgeable. The second time I went was to check in, Shakur greeted me, educated me, and knock me over with his magnetic personality! This young man is phenomenal and definitely an asset to this location and to this company! He was working the office by himself he was calm he treated everyone the same he smiled. I can go on and on! Shakur I hope that your superiors acknowledge your greatness! Thank you for spreading your magic and making this experience a good one for me. The reason I only gave four stars and not five, was the condition of my unit. When we went to unload the truck we had to sweep out the unit because it was very dusty. Overall it still was a very good experience. Thank you Shakur.
Recently rented out unit in Issaquah, the experience and customer service was amazing! Pat was very helpful and gave us all the information we needed! It was a super easy process. Highly recommend! Pat was great!
Linda and Madge both provided exceptional service!
Rasheda and Joann are FABULOUS!
Natalie very professional and helpful! It was really nice talking with her and .she was very good at explaining everything I needed to know .
My first time purchasing a storage unit and let me say the manager there Morgan your awesome!!! She was so much help. Really got down to understanding what I was looking for, and really took the time to listen and explain and answer every question I had. Thank you Morgan I'm so glad I picked the right storage and had the pleasure of meeting you! You guys should really let her run that building whatever promotions is higher then manager because she truly goes above and beyond! ✊🏼🙏🏽❤️
The manager Neil who helped me get my two storage units was absolutely terrific. His patience and helpfulness was what made me pick The Old Ox Road Public Storage location over a couples other places I had visited. Kudos to the young man who seemed to enjoy helping people while doing his job. Thanks Neil!
Ryder was awesome. On the ball, know his stuff, extremely helpful I think her deserves both a golf cart and a Segway ! Seriously - don't loose this guy - he is an asset to the company - very helpful and knowledgeable ! He is THE MAN !!!
Ally was an absolute pleasure. Answered all my questions and went the extra length of showing me my unit to ensure I was satisfied.
Charles at 2555 E Kemper Rd location was wonderful! Super knowledgeable and helpful. It was a breath of fresh air getting quality customer service!
My husband used Public Storage in Arlington Heights to store a sports car many years ago. This time, we were in need of storing items for our church rummage sale in June. When we arrived, we were greeted by Lainie , the outgoing property manager. She told us she lived on site and knew most of her renters. We told her our needs and she showed us units on the computer in the office. Then she took us down to our unit and answered all our questions. I found it very easy to talk with her and look forward to working with her again.
I had reserved a 5' x 5' unit online before going to the location (Becker Lane, Scottsdale, AZ). When I got there, Charlie said they didn't have any of those particular units available. After some consideration and effort, she got me into a 5' x 10' for the same price! Charlie was patient, persistent, and professional, all of which really helped in this situation. I highly recommend Public Storage and Charlie for her excellent customer service.
Natasha and Martha are to be recognize for their exceptional customer service. They may be rental experience absolutely seamless. They are an asset to your team and your customers alike.
The staff was very friendly and helpful. The storage building is gated and staff was very attentive to make sure I knew how to properly get into the building using the mobile app as a key to open the gate. Prices are on a month to month rates depending on the size of the unit you need. Overall, quick and easy experience for renting a public storage.
Donna was really good at her job and a very big help getting me all set up with a storage space. Good workers are hard to find and if I were her boss I would give her a raise as she really knows the public storage computer system very well. Great space and the entire building is clean and well run. For any future storage needs I will 100% use this public storage. Excellent experience through the whole process of renting and setting up a storage unit.
Had a great experience setting up our storage unit with the help of Shasta.
Sam is fantastic! Excellent customer service. It’s such a joy to deal with someone who knows how to get the job done. I’m very pleased with the services she provided.
Thanks guys for saving me money
Angel always takes the care to reiterate the contractural agreements.
Thank you for having Amanda as your representative. She has an awesome personality and she is as helpful as she can be! She is the SOLE reason that we choose your facility over others. The facility was very clean and updated and it felt very secure. Amanda deserves to get a bonus and/or raise for her above and beyond work ethics. Great Job Amanda at Public Storage Odenton!
I don't understand why they put a padlock on my door without notifying me, I call the office and they never answer the phone, I don't have a balance, so you put a padlock on my door and every time I go I end up finding my door with a padlock I put a lock on it, I don't know why you put another one, I will end up closing the contract I have with this company👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽
Super easy and fast
Excellent facility. The manager Radhia was very helpful.
Lisa was just great! Friendly! And made sure I got everything we needed. Will most definitely recommend to family and friends. Great security system as well. Most definitely getting my money’s worth. Thank you for the 10 start service Lisa!😁
The very sweet lady that helped us today was wonderful! She walked us to our unit and made sure we had no issues getting in. She explained everything very well and was wonderful! We were there today 2/28/22 at around 1:45pm
Thanks Bill for taking care of me. I needed to choose a new storage unit for downsizing purposes. You showed me a variety of storage units and sizes in order for a decision to be made. Very friendly and great connection.
Marilyn was great! Super easy to work with and very helpful!
Great service from Rhonda. Quick and easy, great personality and conversation.
Jasmin made this process super easy for me! A delight working with these folks!
Teal was great in helping us get setup!
I received Outstanding customer service From Chere At 8255 Silver Star Rd., Orlando, FL on February 24, 2022. She went over and above and explained everything down to the last detail.
Had an great experience at this facility. The gentleman I spoke with: Joaquin, was a wonderful person. Everything was explained thoroughly. We walked to the units to view the two that I'd be renting. Joaquin had to help me with the locks because I'd never had any like them, and it took me a minute to figure out. Very patient man. The building itself is very clean and nicely kept. I was told to download the app because it allows for instant access at the gate, which is awesome! And of course, you can make your payments through the app, as well. However, if technology isn't for you, the office hours are great. The location is great because it's right off of 35. (PanAm) If the area is convenient for you, I would definitely recommend this location.
Katelyn was great!!!
Excelente servicio y buen trato
I am assisting my 92 year old mother move from Independent Living to Assisted Living. I needed to move some boxes of mementos & scrapbooks from her apt. Tina assisted me with securing a unit. The process was very easy.
Chevon was the best!
Process was simple and Deborah was so helpful!
So cool and helpful people. Clean and safe place to keep my stuff.
An unexpected crisis requiring immediate access to storage -- I was a frazzled and frantic. The Public Storage team solved my problem in less then 15 minutes getting me access to clean, safe storage. I appreciate the kind staff who found a better solution than I hoped for in a convenient location. Good customer service in a safe and clean facility at a reasonable price makes me happy.
Lisa and orquidea was a great help. I highly recommend this Public Storage to anyone. Quick, easy and clean!
Today I reopened a new storage space, the first time was last year clearing my moms home after she passed away from covid, during those difficult times I opened that unit, thats when I met Tina, I just have to say, she is a super nice person, she helped me get my first unit and made me feel comfortable moving in. I remembered how nice I was treated by her, so I had no doubts about returning today. She helped me again, she is seriously a genuine kind person. Thank you Tina!
Buena atención muy atenta muy paciente buena persona y conforme con toda la atención prestada
Helen was great. Explained everything perfectly and was fabulous to work with. Great customer service. I am 100% satisfied!!
Muy buena atención por parte de Carmen
Martha is an awesome person...I have worked with her before. She is very patient!
Maritza was friendly and helpful! Easy process all around: to reserve, rent, and move in all went smoothly. Thanks!
The location was very clean. The process to reserve a unit as well as signing up my agreement was straight forward. Chante in the office was really helpful and efficient and answered all of my questions. So far I am very happy with my choice.
I highly recommend this place for your storage needs. The prices are pretty good and the staff are very helpful and professional and highly knowledgeable. Thank you, Naomi for all of your great expertise, you’ve made this transition for me go very smoothly.
We had already rented a 10x30 foot space for our program of collecting donated furniture for previously homeless veterans. We needed more space, and rented another 10x10 foot space for the overflow, specifically to be able to take in some very nice donated furniture. Hopefully, we will eventually be able to downsize back to the original space as more furniture is passed out to the veterans in question.
Veronica helped tremendously 🙏🏽🙏🏽
Buen servicio y buena ubicación lo recomiendo
Jamie answered all my questions, was very polite and friendly and made the process simple and easy. She did a very great job 🙂
The service was amazing, Clara was super sweet and her costumer service skill was extremely good. Thank you Clara for everything.
Amy was great in helping me and answered my questions I had . I was even running late on my reservation and was able to vf reschedule it for me, had a great personality and made me feel that I was storing things in a good safe place
Rashonda was so helpful and nice! Great service definitely recommend!
Great service. Very friendly.
Debbie was amazing. She contacted people at corporate to help me with problems getting second unit.
Karen was a fantastic help and met all of my storage needs!!!
I was more than satisfied with my recent storage rental at Public Storage #26692 1112 S Battlefield Blvd, Chesapeake VA! Jessica was absolutely amazing, hands down everything you could ask for or expect in a customer service experience. I had a few glitches related to E-Rental and she handled everything flawlessly & professionally without missing a beat! I will using Public Storage for any of my future storage needs, as well as I will be recommending them to anyone I know needing storage services. Thank you for an awesome experience!
Jessie at Public Storage was great! He was professional, kind and knowledgeable. I would recommend him and this particular facility for anyone in the area needing a clean and fair storage rental.
I just signed up for a storage unit at Martinez location on Pacheco Blvd. Suzanne was so helpful. She followed up on my request and gave me what I exactly wanted. Great service!
Mac was amazing he went above and beyond in customer service. So incredibly helpful. When I'm in need of storage, I will only come back to Mac and Public Storage.
The staff is very helpful. Thanks Carmen.
Margie was wonderful she made renting our unit a breeze thank you so much.
Gina was amazing!!! Very quick and helpful.
Ally was my rep that helped me. She found me an outstanding deal and I didnt pay as much as I thought it would be! She was very sweet and patient, because I had never rented a storage before and wanted to see the different units. Thanks Ally! It was painless
A+ Service. Would recommend it to Everybody Location is perfect.
I was helped by Susan and she was such a joy!! Great experience and so far so good. Easy to access my storage. I feel like my stuff is safe and secure .
The manager was super helpful and friendly on the phone and in person.
Marti was so helpful and knowledgeable when reserving my unit!
I’ve been using Public storage off and on as needed for many years and have never had a problem. Whenever help is needed, Kim is always there with an answer and always easy eager to help solve a problem, no matter how minor. She helps find a unit to fit your needs and budget, never pushes to up-sell something . She takes great pride in the upkeep of the property, giving us confidence to safely store our things here. Highly recommend!
Mrs. Waunita is so nice and cares deeply about the customers here. She is truly a gem working for this company. Makes the overall experience wonderful!
Great, Rebekah helped me with all my questions without hesitation. Great personality. Need more of her around this world!!
I received friendly and excellent customer service from Sheila at the Public Storage location at 684 Lenfest Rd, San Jose, CA. Sheila was very helpful with explaining the unit rental to me as a first time customer. There were a few additional steps that she worked through with me, which made this a very user friendly process and pleasant experience. Sheila, Thank You for your wonderful customer service!! Bea P.
Great experience! Crystal was very helpful and friendly! A+ Clean storage facility, convenient as well.
I loved this storage location, my five stars go to Ms. Ronda at the Sawdust public storage for giving very detailed explanation in the most professional and friendly way possible. More workers like this 👍
Process was fast and easy; Aimee spent time explaining the entire rental and insurance agreement, making sure that we understood it in its entirety. Inside was clean and well lit.
Jessie at the Public Storage on Forder Road in South St Louis County was super helpful. She explained the entire process in detail. She asked several times if I had questions. Customer service was outstanding!!
Just rented a larger unit at the Friendswood location. The manager, Cindy, is totally amazing! She promptly called me, and when I showed up, she showed me the unit and put it on hold, giving me some time to think on it, and for my husband to go look at it. Cindy has a cheerful attitude, is knowledgeable about the property, and does her job efficiently and professionally. I was very pleased with my experience overall.
Excellent staff and professional attention… I recommend this place
Marissa and Amy were very nice and helpful. They helped me pick out a great storage unit, showed me how to use the facilities and were kind enough to show me the app to make my use of the storage easier.
Liana was amazing. She understood my needs and helped me out right away. I could not be more grateful.
Tabitha was courteous and knowledgeable. she made the process quick and easy. Thank you
Kristina was very friendly and personable to work with. Thanks for your help!
Lisa was very helpful and friendly. The rental process was quick and easy. I'm thankful for her explaining the app for entry to my unit.
David great job . Very helpful
Kaylin has exceptional customer service!… I Give public storage Five Stars!!!
Donielle was the greatest!!! She was knowledgeable, helpful, and friendly! She made the storage process swift & easy! I was in and out in no time!!! She was very patient with me and answered all my questions with a smile! She most definitely deserves a raise!!! I will tell others about this location for the service she provided alone! Thanks Donielle for all your help!!!
It's was good choice I made with getting storage @Public Storage and Customer Service was execllexc and helpful in getting me storage needs and answer my question to what I need to know.
Alex went above and beyond helping me with my rental storage unit . He showed me the different sizes of storage units and explained all the policies and pricing. we need more people like alex in this world
Kent was incredibly helpful, really knowledgeable, and was patient with our many questions. He explained everything, and made us quite comfortable with our decisions. He is a credit to the company. Kudos
Customer Service was stellar, the two reps at the Storage spot were extremely nice
Sarah helped us out an she was nice an vary helpful with all the information an finding the right size unit to get everything we needed
Anna was extremely helpful,knowledgeable,and enthusiastic about helping me.
Jax was really helpful
Sue in the office was very friendly and helpful. She took extra time to explain everything to me. Getting started was very easy.
Teresa was wonderful to work with and made the selection and renting of a storage unit a wonderful experience. Thanks, Teresa!
Rhett was great this morning He was so nice and helpful when my husband and I went into get a storage unit, he also answered all my questions with a smile after I had already encountered grumpy ppl at another location
Xavier was very helpful and friendly, and made the whole process very easy.
Jeffrey was very helpful and focused on providing an experience of good customer service for everyone. The only drawback is that he was away from the front office helping another customer when we first arrived and there was no “Back in a few minutes” sign on the door. However, once he got back, we had an excellent interaction. Another person stopped in to pay rent and he asked us if we could wait a minute to see a unit while he took care of the brief payment. When he showed us a close but not swept unit, it was in good shape. He offered that unit for us on the spot, even though it wasn’t yet “staged”, the weather was below zero outside, and another unit farther away in the complex was staged and ready to rent. Showing us the closer unit and staging it for us on a cold day was something he didn’t have to do, but he told us he was happy to do so and promptly headed out to do as we departed.
Quick and courteous service from Chrissy. She explained our options and prices, and helped us make the best decision for us.
Just rented storage at the West Palm Beach location on Okeechobee Blvd. I was helped by Sara who made the experience really nice. She was very helpful and seemed genuinely interested in making sure I had all the info I’d need going forward. Thanks again Sara, I’m sure your employers know you do a first class job there. If they don’t, they should.
Michelle was extremely helpful today. She was very kind and understanding with the issue I had with my unit and did everything in her power to make sure I had a great experience. She saved me money and did exactly what I came here to do. She was awesome. This is a self serve location. So I was grateful to have her help today. Store #25613 off nw hey and shiloh. Michelle! 😊
Sally at the Winfield on Roosevelt Rd. location was awesome she helped us out tremendously, and set us up with the Public storage app & showed us how to use it! Was an absolute pleasure working with her!
Received prompt, personalized and professional service from Naomi at Public Storage. Storage compartment, clean and roomy; easily located. I would recommend Public Storage to anyone looking for local storage.
I have not rented any storage space for years. I knew that a Public Storage (PS) location was near me, so I ventured by to check it out. I walked in and met Lisa the Customer Service Representative for (PS). Right away she was all in helping me select a unit size, etc. When I walked out, I had everything I needed to start my new adventure of house hunting. Lisa is an exceptional employee and certainly is an asset to (PS) in every way.
I rented a storage unit both last month and yesterday at the Mangum location with Danielle and she was awesome both times. I highly recommend this location for all of your storage needs as she was friendly, courtous, and very helpful thoughout the entire process.
Gus at the Davie branch in FL was a great help. Great customer service setting up my account and always helpful when needed.
Great experience. Fast & easy. Super friendly and helpful with all questions asked. New storage home 💛
Great costumer service at 227 Simpson Rd. specially Era, she is an amazing, helpful, and understanding person while working with me. She provided me with all the information that I needed it and answered all my questions or concerns. I highly recommend public storage specially the one located at 227 Simpson Rd. Costume service is the best. Era is the best.
super friendly very good service, Judy and janette excellent attention
Spoke with the attendant over the phone to reserve my unit on Bloom Lane and upon arrival the unit was available with the pricing that was discussed. Attendant was very courteous and friendly, the checkin process was quick and efficient!!
Erin B. is absolutely AMAZE-BALLZ ! 😆Her customer service is great ! Keep up the great work . And thank you .
Pamela the person in charge took very good care of all my paperwork and helping me go through the entire rental process. You would think she was the owner of property because she did not miss a beat. She was very friendly and courteous, Pamela needs a gold star I was so happy with her service she could have sold me anything , and today was her birthday , God Bless you Pamela !!
Shawna was exceptionally helpful with our acct set up and learning the ropes on how to use the access code on phone etc.
DJ made it very clean and easy.
Reba was wonderful to work with. The entire visit lasted around 30 minutes and she explained the process as we signed. Great customer service and very clean place.
Had a great experience Monica was super friendly and helpful super nice and clean storage
Great information and set up for me Dany. Thank you for all your help!
Just checked into our unit and we are so happy! The building is new and clean, and seems to be very well maintained. We are also happy with all the security measures that are done there. Judy helped us in the front office and was so helpful & nice! She talked us through all the fine print and made us feel comfortable with renting a unit.
Marina was extraordinarily professional and helpful. We have used other storage facilities in the past. Marina's skills, and kind professional demeanor far surpassed any we preciously experienced.
Annette was so helpful! She immediately notified me when the unit I was needing became available. She was very knowledgeable on how to use the Public Storage App and was happy to show me. I highly recommend the 4th Street location!
In dealing with Michelle at the South Battlefield facility, the process of renting a storage facility was a BREEZE! I went in looking for boxes and she not only sold me the beginning of all I will need with packing supplies but also took me through great questions that helped me determine how large a space I would need for my situation. The virtual monitor that Public Storage uses was a HUGE help in determining not making a big mistake with renting a space too small for my needs. Michelle even helped me carry all the purchased supplies to my SUV. I also have no worries concerning climate control for my furniture but also the rental insurance is in place! Michelle gave me actual “customer service” which seems to be in dire need these days! Thanks so much! Cheryl K. Chesapeake VA
Katherine is great at her job
Mathew was friendly, informative, and very helpful. Location was clean and well lit.
The Public Storage at 800 Rep. John Lewis Way S, Nashville, TN 37203 has great customer service, Donna is awesome! Her and team were very knowledgeable about the property. This facility is well maintained and secure. I would highly recommend using this facility.
I recently rented a space at this fairly new facility (SE Oak Grove Blvd, Milwaukie, OR) and have been very impressed with the staff and storage location itself. Staff member Dee has been extremely helpful and friendly on all visits. This is a modern, clean, indoor facility with easy access to well lighted, roll-up door lockers. Even the smaller units have high ceilings and seem a good value for the space. Also like access with an app, and built in locks, so no need to provide your own. Great spot!
Jessa did a great job working with me to find the perfect parking spot. She was friendly and patient. I would highly recommend working with Jessa at the Public Storage in Sellersburg.
Jamie is the best!!! Thank you for all your help!!! Beautiful!!!
Shelly was great and made it a super easy experience. Thanks!!!
Chastity was amazing and professional. She made my rental process a breeze.
From the moment I walked in to the moment I walked out the door, Sarah and Karen took care all of my needs. Sarah greeted me and inquired as to the size of unit I would be needing. They looked through their book and found me the best storage unit with the best pricing. Sarah gave me a tour of the unit and when I offered to see a different one she graciously showed me one to my liking, which also happened to be closer to the elevator. She explained the best lock for safety. Signed, sealed, and delivered. I was impressed by their expertise in getting me what I needed. Thank you Ladies.
Diane at Ukee Public Storage in Waipio was incredibly helpful in getting me my storage unit. She was an excellent communicator and did not waste time. I do not think as a customer, that I could have been treated any better. Thank you Diane for your awesome customer service!!
Kayla was very professional and helpful. I will definitely recommend your storage facility.
Amazing customer service, very friendly and helpful.
Extremely good business - property manager is well experienced and understands her companies policies. Her guidance to my first space was very appreciated.
Always a pleasure to work with such kind people
Rosanna has great customer service, fast and friendly
Mark was very helpful and courteous, he immediately showed us our clean and easily accessible outside unit. Great employee to represent the company! The Thomas’
Sarah was very polite helpful and courteous. She knew her job very well explained everything thoroughly And made my decision to rent a storage space easy. No tricks or hidden fees very smooth transaction.
Amazing customer service and all around wonderful! Building was clean and was shown units to better understand sizing and helped fit my needs! Thank you so much.
Julia and Sami did a great job in helping us select the best option for our storing needs. Chris was able to answer some really unique historical questions regarding the company. Great job! They were all so very friendly and super professional. We are quite happy with the service we received.
The manager, Mr. Allen, was very courteous, kind and helpful during the entire signing of my storage rental contract…He explained everything in simple terms and I left the office with every single question answered! Great Customer Service!
Good experience. Clean facility and easy setup. Like the app for access.
Brad and Matt are amazing
5 star service from Jasmine at Public Storage; she was knowledgeable and friendly. I’ve used Public Storage in the past and never had any complaints. I was in a pinch this weekend and I’m happy to say that their office was open and available to check me in on a Sunday!! 5 other storage units would reserve a unit for Sunday but wouldn’t actually be open until Monday or Tuesday at the latest to give me access.
Staff member Dave was very helpful with my storage unit today and explained everything that needed to be explained 👍
Cindy has been an absolute pleasure to work with. She has gone above and beyond to help get our needs met with finding a unit that would meet our needs and price point, as well as making suggestions and assisting with purchasing some packaging supplies. Cindy is very personable, always pleasant. This is my first storage rental experience, and she has made it easy!
The person on-site (I wish I could remember her name!) was super friendly and chill, yet very knowledgeable and professional. She listened to my needs and presented only good options. The facility is calm and clean, easy to access and conveniently located. If you’re looking for a safe and easy spot to go for decent climate controlled storage, this would be a solid choice.
Amazing service by Carrie! Glad I chose this location.
Had an amazing experience with Charles. Very professional and personable. This Everett, MA location gets everything right.
Lori property manager is amazing
Cathy was very helpful and friendly. She helped me figure out what size unit I needed and took the time to understand my needs.
Mark was a great help for me when looking to rent a storage unit. Very detailed and thorough giving me any information I needed and answering any questions I had. I feel very comfortable renting a unit here because of him.
Stephanie was great she walked me through everything and walked me through the app fast and easy
RJ was great! Very helpful!
Celeste was amazing!!! Very clean great!!!
I would like to thank my PS facility manager, Anthony, for helping me to obtain a larger space on the first floor. He kept contacting me with available units and went out of his way to facilitate my move within my time frame. I enjoy talking to him and he is very personable. I now have more space for my stuff and I have room to organize and find things quickly. I have rented at Public Storage for many years and I highly recommend it to everyone-whether storing for short or long term needs! Thank you again Anthony for all your help and a job well done.
Easy check in process. Clean facility with convenient access to roads, the driveway is easy to use as well. Online services are easy to use and there's even an app to use! Great storage experience so far.
Moved to Pasadena 3 years ago. Needed a storage unit. Did my research and chose Public Storage at Arroyo Parkway and Cordova. It's was a great decision. Shannon at the front desk is THE BEST! Prices are reasonable. It's never to crowded. Parking is easy. Hours are good. And it's very safe. I highly recommend this Public Storage location!
Deborah was great in helping me out and I had several question and all were satisfied. So thanks again for all your assistance.
Very sweet lady and helpful
Tanya was very helpful. She showed me two different units for me to compare. She took the time to help me set up the app on the phone.
The process was simple. Attendant was onsite. Showed us the rental and set us up for success. She was courteous and welcoming. All my questions were answered.
I needed an outside access unit and was at another facility that didn't have one. The Manager (Michaela) was on the phone with the property I was viewing, and had the exact unit I was looking for, and less expensive! I rushed over there and Michaela showed me the unit and I was out of there with exactly what I needed in about 15 minutes! Happy Camper!
I just rented a unit at this location on 8590 SW 124th Ave. It was wonderful experience. Alex, the gentleman that assisted me was extremely helpful and explained everything very well, showed me the unit and explained all the fees that entailed! It’s was great to have great customer service for once! Thank you Alex and Public Storage! Nice doing business this way!
Overall a great experience! Sonya and the entire front office staff are wonderful! Keep up the great work
Mr. Brock was very professional, helpful and courteous walking me through the whole process.
Great service, Friendly and made it super easy to get my storage unit Thanks Oddysie
Corinne was so helpful and the entire process to obtain our storage unit couldn't have gone more smoothly!
Marisol was so helpful and patient. The facility is very technologically advanced.
Great customer service. Very knowledgeable!
Great service! The manager was efficient and helpful.
Crystal was very kind, informative, knowledgeable and very friendly. I bugged her a few days and she was patient every time. Thank you
Kayla was very helpful and friendly, so was quick and efficient about getting my needs taken care of. Thank you Kayla, Sincerely, Dan Easley
Great place to store your stuff. Friendly front desk customer service.
Nice and clean location, Ms. Cha s was very helpful. Will definitely recommend to others.
I needed a storage room after a family member recently passed away to store their belongings. Diana from public storage in mooresville, north carolina off of Bradley school road took me under her wing and went above and beyond to help me out! She was very knowledgeable and was extremely helpful with answering my many numerous questions and I was extremely happy to find out that they were able to accommodate my request of a 5x10 climate controlled unit! Diana was the real star of my renting experience so I just wanted everyone to know that’s she’s amazing, polite, kind and overall a good person! Diana rocks and deserves a raise!
Celeste went above and beyond helping us rent a storage unit today. I have never rented any unit before and couldn’t even figure out how to lock the door with that crazy clam lock. Maybe it’s just my ineptness but CELESTE was so patient I thought she was a saint. She was friendly and never made me feel less worthy in any way. She gave me beyond ample time showing me several options and even discussed the pros and cons of each unit based on their location. Not really any cons but she understood that I had many,many questions ( even if I should have known the answer) and again gave me respect and plenty of time. I rented a unit and I don’t typically spend money on storing items in a unit I may go back to only a few times a year. Celeste you rock and again thank you!
Thank you Emily for making it easy for renting a storage unit. Great to work with.
The manager is real nice and very friendly.
Vee was very nice and professional during my visit . So helpful and caring..
Easy to rent, easy to reach and park. Avi kindly and clearly walked me through the process, and shared insider tips on getting the cart around one tight corner and the unit locking mechanism. Good selection of units, well lit, well ventilated. Selection of boxes, locks, and packing supplies available.
Very friendly and timely service! I highly recommend them!
It was wonderful to have a good experience with Teresa she was very helpful and easy to talk to when help was needed. Much go to poplar level rd to see😁
Teanou was excellent she offered different units and asked what I Wanted to store She was pleasant and had a lot Of knowledge. She also came out from behind to Open door for me I am handicap. She said if I had questions to call heteanou is a great asset to your company Linda Cifu
Vaneesha was very friendly and professional. She took the time and patience to make my storage rental experience the best possible.
This location is definitely a 5 star Miss.Elizabeth the manager of the south orange blossom trail location was amazing as well as her assistants Mister Carl & Connell . They gave me & my mom great customer service, Miss. Elizabeth explained everything to us what’s best for our items to go in by this being our first time actually get a storage. She was just so amazing & bomb I definitely recommend this location to any family friend or just anyone. I feel as if my things are going to be safe there . Thanks again guys .
Excellent service with Bernadette !
The Pasadena Public Storage was great. Storage units are fine but the customer service is excellent. Shannon, the manager, is absolutely amazing and so sweet and helpful. I was having issues with my moving out date and payment she was able to help me with a great attitude and gave EXCELLENT customer service. Public Storage, you need to give Shannon a raise, she is fantastic. Overall would recommend the Arroyo Parkway location.
I have rented a space today for first time, and I was assisted by Carmen, she was amazing explaining every detail of the contract and about the place, very professional and excellent customer service.
Paz was such a kind spirit and was super helpful in helping me with figuring out which unit I should buy and I have been in such a tough spot with my job recently and he helped me out by recommending me to both of his bosses and was helpful with me getting a job there. I'm thankful for his help with everything from finding the right unit at a reasonable price to helping me with a job. My lease has ended so it was perfect timing. You're the best PaZ!! 5 stars all the way. 😁😊
Nancy and Adam are a dream team. I never imagined renting a storage space would be so fun or easy. It’s pricier than I thought it would be but civilized and efficient if you need a place close by.
Alen was amazi