I get a different story when I called about renting a unit than when you walk in. Now I would like to move my storage unit to a different floor closer to another unit I have been renting so it is easier for me to move between the 2 for organization purposes as I must put the rest of my posessions in storage. The elevator /secuity makes you go to the bottom and then back up after you input your second code for the other floor just to move between the two so I don't think it is worth the hassle
Me gustó el proceso en línea, y la joven que estaba cuando llegue ala oficina muy amable.
Sadie is wonderful. She’s very helpful and always keeps the place clean!
Always helpful at the service desk. Neat and clean facility. 5 star.
Stored our items here for 9 months. Only had 1 rate increase. Sadie and other staff have been great!!!
Public Storage has worked well for my local storage needs. And Sadie has been really beneficial in helping me --- the customer --- I appreciate all the help.
Sadie was very helpful and tentative with me. Very helpful and kind. Also, place looks clean and spacious
Very nice Manager Sadie and very helpful as well
Alyssa was so helpful, I am glad I chose public storage and happy she was the one to help me.
Robin was very helpful. He made sure I had the right unit for me even if it meant sending me to another property. Great service
Great service. Great location. Easy access.
Great facility. Easy access. Recommended.
This young lady , the property manager , has impressed me with her work ethic . And a good work ethic is a quality seldom emphasized to people of her generation .
Alyssa gave me great service and was very helpful with providing information.
Alyssa was so awesome she did great with showing me the units I definitely will be back.
Very friendly people, clean unit and area. Good pricing.
I really appreciate how far out her way Sadie goes to help. I have several units at this location and she’s been an enormous help. Place is clean and safe, two key things.
How can A Public Storage be open till 6 pm when it's closed due to property manager at one of its other three locations. Support has no info for you on if the one person that works 3 locations is at any of the locations there suppose to be at with no way to get a hold of the property manager but there nice enough to give you the property managers number who doesn't pick up at the number they give you and apparently don't care enough to return the messages or just too busy doing there own thing and who knows what there doing since they don't have to communicate with there support on where there at or were there going so when customers need help they can actually help. Better thought is , who ever thought it was a great idea for there to be only 1 property manager that works 3 locations and no other help. That was a brilliant idea too save on payroll and lose a lot of money since no 1 knows how to help.
Just wanted to say how great Sadie is. Rarely have I seen anyone work as hard as she does keeping the place clean, she’s friendly to everyone I’ve seen her talk to, and is always willing to spend the time necessary with clients that come in. To the office.
Wish every place I went to had a Sadie working there.
Adam R. at the front desk seamlessly aided me in renting a unit, and he embodies the highest level of customer service. Thank you for the welcoming experience Adam!
Gabe gave great customer service, and he was great at answering l all of my questions.
Outstanding experience for me this was my first time renting a storage unit. Gabe made every step so easily to understand he answered every question I had asked very accurately I was very impressed with his customer service. He was very polite and knowledgeable. I’m definitely recommending this location to my friends and family. Thank you.
Rent was raised after only 3 months. Was never told it was any kind of promotional rate.
Edit. It went from 179 to 299. Ridiculous.
Gabe was great helping me reserve my unit. We got it done in under 15 minutes while answering all my questions. Great experience.
This review is for the Public Storage location at 1040 N Main st in Orange CA. The place is well maintained, clean, and a good location. Its temperature controlled so it doesn’t get too hot or cold. Gabe is the site manager and he is super helpful. He is a good guy and has always been prompt and polite when I interact with him. The place itself is good but Gabe makes it really good.
Christen was amazing. The process to rent a unit was simple and quick. She loves where she works and it shows. Good job on training her. She is a great example of your company. Thanks again Christen for the awesome experience.
Christen was such a huge help! Great customer rapport, made the process of renting my unit super easy. Thanks Christen!
Danny the property manager on staff was a tremendous help when I had an inquiry regarding my payment increase. He went beyond to keep my payment intact & took the time to listen, help me out & follow through on his promise. Def great customer service on Danny behalf especially on a Sunday. Grateful that the concern was resolved quickly by him!
My storage unit at Extra space was broken into and basically they gave me a phone number of the insurance company to call and wish me luck ... That was when I moved to Public Storage on Main & Struck and found the staff friendly and helpful. Nice and clean.
great service and amazing service
This location is amazing cause huge shout out to Gabe soon as I walked into the door, I was greeted and I knew this place was going to be for me. I was already tired of driving around to different storage facilities cause then I came across this location the previous five locations either were really rude or lack of experience and at this location, it felt natural and sincere, and after asking say ready to sign up for a Storage out of all the locations of been to none of them are taking the time and explain and help me understand Gabe took the time to address all my issues. Once again, thank you Gabe
Ever since they hired a new guy that's been there recently it has been absolute hell they're corporate policies and the way they do their management and customer service sucks. There are plenty of other cushy jobs that they're best employee would have a better time working at then this dead end waste of space-
I have rented several spaces here from time to time and have thought of leaving to relocate somewhere closer and cheaper.
However I stay due to the conscientious management. Gabe is trustworthy and knowledgeable in regard to storage needs and space requirements. He manages the property with a helpful, friendly and professional attitude. Gabe has excelled at creating a safe and immaculate storage environment. No need to look elsewhere!! Thank you Gabe!👏
Just a word about the manager Gab, not only is he friendly and very helpfulness but also seems to work very hard at keeping the location clean not only of trash, but also of people just seeking to hang out and around the property. Being serviced in a safe and well kept environment is important to me, so hats off to Gab and his team.
I've been storing my stuff at this location for almost 7 years now. It's always been very clean
and security has never been a concern. Gabe is the manager on site and is so awesome to work with. He's always very helpful and more importantly always in a good mood. He is a pleasure to see each month. I would definitely recommend this location to anyone looking to stor their stuff.
Facility is clean and well maintained, Gabe was very informative and caring!
I have been a customer of this location for sixteen (16) months. Gabe is an excellent manager, his facility is always immaculate and he always delivers on his promises. If you're looking for a well-managed no-hassle storage facility, Gabe's Public Storage on 1040 N Main in Orange won't let you down.
Great location and wonderful management! Gabe was a joy to work with helping me find the best unit for my needs quickly. The location is clean and safe and has up to date technology.
Great place Jonathan was a great help
Thank you Dalia for the help.
Gabe is a rock star at helping me navigate the the intricacies of the storage industry. A true life saver. Thanks for all your help.
Gabe was awesome! Very helpful!!
Gabe, has been such a great help. Works hard and always kind.
Manager on site on 3-18-2023 Saturday was Very Very helpful.
I really appreciated his Services.
Gabe was his name.
This was the easiest process ever. Gabe was so helpful and courteous! Totally recommend!!! Thanks Gabe!!
I posted a review 2 years ago which was positive. Now honestly has gone down in quality there's always trash and there has been break in incidents because the rent to all this homeless druggies which by the way Stay over night cooking food. PS with the high Rate prices you are charging the least I would expect is to at least hire a night shift security guard.
They are very friendly and and helpful clean place , great staff , I will definitely rent here again and Gabe the manger was very patient and kind ,
I’m an existing customer and decided to exchange storage units at this location. Gabe, the property manager, has been very helpful and attentive to my needs as a customer. This public storage is secure and well-managed. Highly recommended!
Gabe is the man!!! Answers all of your questions honestly and he goes out of his way until you’re satisfied and happy with the space! Very good customer service!
I have never rented a storage space before and found public storage. Gabe was such a great help and he was very patient! He showed me multiple available storages and explained what all can fit. Even when I was moving into the storage and they were out of big carts he went out the way to find a smaller cart for us to use. Thank you Gabe for all of your help!
Amazing location, clean, no shady people lurking around parking lots and Amazing customer service, Gabe helped me out with renting my unit. He helped me find the best price and size to fit my belongings and was able to answer all my questions before I asked. I highly recommend this location.
I was very impressed with Gabe! He was efficient and patient with me. Answered my questions and went out of his way to make sure I got the most convenient storage unit. He made sure I understood how to us the app to open the door. We practiced it, lol. The facility was very clean. He is obviously doing a great job. Once again, I commend Public Storage for their wise hiring choice!
Gabe is the most recent manager here @ this P.S. Location. I have been fortunate enough to actually Meet him @ 2 other PS offices and I am thrilled to see that he is now @ my storage facility.
He has ALWAYS been very professional, knowledgeable about the ways of Public Storage, had answers when I needed them and recently applied for a temporary price break on my behalf because of my life's current hardships.*And, got it for me, I might add!! :-)
He is truly an asset to this company and contributes to PS's reputation!!
Thank you, Gabe for making my rent for the last 8 yrs less painful and you are a pleasure to hand my $$$ over to monthly!!
Sincerely,
J. Rannalli
I rented a unit here for over a year and didn't have a single positive interaction with their staff, who always seemed frustrated, or apathetic at best. They raised my rent with very short notice by an unreasonable amount at a time twice in that year and responded very patronizingly to my emails about it. On multiple occasions when I needed something from the single staff member on duty (despite the rent increase, they won't pay for adequate staff), the office was locked with no way of contacting the person who was doing their rounds, so I had to wait over an hour, once while they had my driver's license, throwing off my whole moving schedule. There has never been any accountability or apology for the inconvenience. I'm so relieved to have moved to a mom-and-pop storage company for nearly $100 a month cheaper. They are gouging customers, and for what?
quick and simple rental transaction. very friendly staff member.
This Public Storage is the best storage facility, I've ever rented from. Gabe and his co-workers maintain and keep a secure facility. I highly recommend renting from here.
This place was awesome, clean and safe.I recommend this company to everyone. The employee Gabe was so helpful with setting up my online for checking in and made this new adventure a great experience.
GABE helped me a lot when I rented storage, he is a very helpful and smiling person.
He patiently listened to all my questions and gave good answers.
Thank you Gabe
Manager Gabe very helpful. Very nice facility, very clean. Competitive prices
I usually pay in person and get there right before closing time. Gabe is always there with a friendly smile and is fast and efficient. It's always nice when I get there and see him behind the counter😊
Thanks Katherine for your help and making my move in easy , and so helpful . She is amazing ! Amazing work Katherine 5+ stars !!!
Great services and very clean!
I have to give the manager credit I was skeptic about putting my stuff in a public storage, but after talking to him and observing the way he looks out for this place I feel completely safe!! He was the reason I decided to use this facility. As well as the place is kept clean and tidy. Thank you Gabe for being so helpful!!
Katherine was immensely helpful this morning. She was able to get a decrease on my monthly storage unit. Took her less than 5 minutes to seek approval. So thankful to her.
This place is great Gabe is very friendly and I have recommended it to everyone
We’ve been at this storage facility for a few years now and have seen many different managers. They’ve all worked hard to improve things which has kept us here. We recently downsized from 2 units to 1 unit and Gabe was very helpful and made the move out super easy. We’ve noticed that it’s been much cleaner in the last few months and Gabe was very communicative when there were issues with the elevators.
Rates tend to increase, elevators usually don't work properly and the cleanliness is terrible. The restroom is disgusting, can't even wash your hands after you've moved in or at all. No soap or toilet covers. Very disappointed.
Gabe made the sign up process fast and easy. Very professional and easy to talk to.
Gabe was an excellent help for us in getting our daughter in and out of storage for college housing. We had tried to book with another local Public storage location and they were less than helpful. We found this location very last minute and everything was very seamless. Gabe was especially helpful on our move out day!
Ive beena customer for 3 years and am very happy wih the new team of employees. Gabe is excelling at running this company with a firm friendly and always ready to assist and carry out safe procedures per company brand, he is a excellent employee .
Marco thank you for being kind and polite. Wonderful service
Gabe was exceptionally helpful and everything was spotless
We have always had a great experience with public storage. We had our move out day today and once again Gabe was as helpful as ever. Can’t recommend public storage more to anyone who is in need of a storage space. Thank you again Gabe for all of your help through out our time using public storage and during our move out! Will definitely be a return customer if I’m in need of storage again because of the staff.
Just worked with Gab and he was able to help me out with renting a storage space. Honestly he made everything so easy and quick for me. Totally recommend working with him and using Public Storage.
I just wanted to give Gabriel the guy that’s been so patient and so nice thru out these last 2 months , elevators were down for some time and he made it so comfortable and very helpful the whole time, not to mention he was by him self only working Thanks man for being super cool .
Usually I hate having to deal with the process. This time Gabe made it all very smooth and almost enjoyable lol he was great help and decided to ditch my old unit to move everything here (great access hours)
Gave was very Professional and very helpful
Gabe was very informative and provided answers to all of our questions. I would recommend this storage location to everyone.
Marco is the man! There’s costumer service and then there is Marco’s customer service! He was very polite, informative and constantly doing productive tasks around the shop! Thanks for all your help Marco!!
Went in today, Sonia helped us out! She answered all our questions, honored the online price and the whole transaction was easy and effortless. In and out in 15 minutes.
Marco is new to managing this location which I have rented storage at for a few years and he was exceptionally helpful in answering my questions and concerns. He was able to adjust and reduce my rental fees and credit a charge. I am very appreciative to him and his responsiveness. 10000% went above and beyond with exceptional service. Glad to have a great manager here!
Marco provided great service was super fast and straightforward. Good smile to go along with the service. Would recommend to anyone.
Marco was nice to help me get settled for the job. Easy and efficient.
Marco super helpful and was the best
Sonia and Stella were a tremendous help.curtious and professional especially on a Friday at closing time
Marco helped me move into my unit when I was struggling. Great customer service a valuable member of Public Storage's team will deffinently use this company for years to come.
Un lugar muy bonito y limpio y lo atienden con amabilidad la señorita Sonia me atendió con mucho respeto y más en mi idioma español
Sonia was a great help she help me setting my app for public storage great service thank you Sonia
Fernando should be district manager he is very helpful to coutomers an knows his job well very positive an happy person love him !
Fernando was very helpful and attentive when I spoke to him over the phone and followed up with me right away. Thank you!
Agora vine Al public storage y me atendio Johnathan un Chico muy Atento y amable estoy muy agradecida con El por su allidar gracias Jonathan te ganastes un 100
Alexis was wonderful to work with!! She was very helpful & nice! She made my experience very pleasant! Definitely don't let her go!! If I give more then 5 stars I would!