Public Storage Self-Storage Units at 623 W Collins Ave, Orange, CA

Friendly and quick service for a day of move in to the unit. Great experience and easy time finding the right option. Thanks Javier!

Javier is excelente in his job. Thank you for the great service.

casimiro muy buen servicio!!10/10

Javier and his team are great! Always clean, and easy access. If you need storage, check it out.

.the special was great and came right on time with everything that was going.

Javier es exelente.

Javier is extremely helpful. Thank you for your help.

Javier is great at his job. He keeps this place super clean and is always working. This property is great thanks to Javier.

Javier was extremely helpful, I was need in a unit in La HABRA at a good price and Javier was able to find a great unit at a great price. I wish I could rent at his location it it was way too far for me. Javier You are amazing and I really appreciate your help. You deserve 10 Stars. Thank you for your help.

Javier was extremely helpful and has always treated me with so much respect. He is Ana and this place is super clean. Thank you for your help Javier You are amazing.

Avoid Public Storage at 631 Collins Ave Orange, like cancer. If you are a senior citizen (67 years old)or handicapped (I need a cane until hip surgery) they will be on you daily about how long you are there. As a bookseller Xmas is our busiest time of year and every time I was pulling or packing shipments they made it a point to tell me. I got my second strike during Xmas and my third after the holidays when cleaning up. I received an ail telling me to vacate on Jan. 30. There were constantly complaining about a chair inside I sat on. In a 5 x 10 unit I can only walk to the back and have to sit down as I was due for hip surgery. I'm paying over $3.00 a square foot and if that chair cost me $15.00 a month you would think I need it. $188.00 for a 5 x 10 highest price in Orange. One problem with having to sit back there is the mice come out to play and look for food. I trapped mine and took him with me. Worst public storage rental I've ever had. I was leaving in a full truck and they're asking if it's vacant early. I will never rent from Public Storage again. We found one 6 miles closer to home at 60 % less.

Awesome! Javier good service.

I really happy with services Javier was amazing on explaining the facility. The place is super clean and he is super nice with an amazing attitude. I'm so glad I rented here with Javier. Thank you so much for your help Javier you rock.

Javier is the best very kind and helpful

Javier is excellent at his service

Javier es una buena persona excelente cervicio

Javier is amazing thank you

Javier has excellent customer service! Very helpful!

Excelente servicio 👍 personal amable

Javier is amazing, he helped me with a lower rate. He is amazing, thank you for your help.🙏😄

Buen atendimiento

Javier was amazing with his service. Thanks for the help.

Javier helped me out good

Kathrine is very knowledgeable. She was able to help with everything I needed. Her cheerful attitude was very refreshing. Thank you very much.

Very clean, Gabe was awesome and very helpful during a stressful moving time. Top tier customer service!

Javier was excellent in his service. Thank you so much for the help.

Super service from javier

Excelente servicio

Javier was my on-site customer support technician.He was wonderful. Very informative and super helpful.

Javier siempre es muy amable y muy trabajado. Su propiedad muy limpia y el siempre limpiando. Gracias por el buen servicio.

Javier fue excelente en su trabajo. Gracias por el buen servicio.

It was my first experience ever using a public storage. Javier was awesome, he took the time to show me exactly where my space was. After that, everything else just fell into place.

Javier tiene un excelente servicio al cliente. Muchas gracias.

Javier is so helpful and took the time to explain everything to us multiple times to make sure it was all clear. He also gave us a great deal on our unit!

Javier had excellent customer service and very polite .

Javier es exelente much as gracias por El servicio.

She's very professional knew exactly what she was talking about very helpful ,miss Sonia

I had a great experience at this Public Storage Sonia was an OUTSTANDING manager. I highly Recommend you coming to this location

Sonia

I would recommend this storage because the service I got from Javier was excellent

Very satisfied with the service of Javier! Pleasant gentleman who went the extra mile for me. Thanks Javier!

Sonia is great she showed me the unit n help me open my ps app thanks

Marco was amazing. He was nice to help me find my space.

Muchas gracias Marco. Muy amable y me ayudo con mi pago y me ayudo a bajar mi pago aunque yo vivo hasta San José. Thank you very much señor!

Marco excelente servicio.

En estos mementos estoy muy satisfecha.con el servicio.con Javier.grasias por el sevicio.

Javier es exelente en su trabajo. Muchas gracias

Storage is clean and the property manager (Javier) is always extremely helpful. 10/10

Javier was awesome helped me out with rental at 20176 and dalia is helpful with PS app

Many thanks to Dalia and Christina!

Cristina Was Very Helpful & Very Kind Went Above & Beyond. Very Excellent Service.

Christina was helpful and polite

Christina was extremely helpful. Fast process to check in.

Cristina was very helpful and kind as I am new to the storage unit family. She was clear and straightforward with what I needed to do so I can get the unit I wanted at the right price. Make sure to ask for her if you need help finding a unit through Public Storage

On December 11th we went to public storage to find a storage to put our stuff. That's where we met Christina she did not have what we needed but that did not stop her she turned around and found us a spot with one of the other companies she works with and set us up so we can get in right away she was very professional in the way she helped us I'd recommend Christina to anybody that's looking for a spot she gets a five star from us and so does her company for treating us with respect we'd recommend them to anybody thank you for your help Christina you're the best . We recommend you to all our friends. From your new friends Marie and Richie thank you.

If I could give Christina 10 Stars !!?? I would! She is wonderful and excellent at what she does! Thank you Christina!! You are Awesome!!

This public storage is the absolute best! Christina was super helpful and even got me a month for just ONE DOLLAR! Y'all need to take advantage of this special while it lasts.

Christina was very professional and thorough. I appreciated her patience as I wasn't sure how big of a unit I would need but she was able to show me around without rushing the process and even got me a bigger unit with a promotion on it that helped me stay within my budget. I have been to other storage places where the employees are very impatient when touring so I'm glad that she's who I got to work with. Would definitely recommend Christina to anyone who needs a storage unit in Orange.

Excelente servicio de Javier. La propiedad y mi unidad siempre esta super limpia. Gracias por el buen servicio!

Christina and Javier are amazing people. These 2 really take the time to listen. Christina is always asking if we need anything and Javier is always keeping the property clean. These 2 are alway polite and very professional and these 2 take pride in there jobs. We feel safe when these 2 are working. The property is always beautiful. And these 2 are always smiling

Christina did a great job helping me get a space! She also made arrangements for me to use my own lock which I really appreciated. The price is very fair and the facility is clean. Thank you Christina!

Christine is very very very good person 👍👍👍👍👍👍👍👍👍👍👍👍👍

Christina was amazing! She helped me vacate a unit. She also noticed that our unit wasn’t secure and locked it for us. She is a great addition to public storage.

Christina is awesome, Javier is amazing theses 2 have gone the extra mile and made my life easier. The grounds are always clean.

Christina was amazing. She helped me pay my bill. Thanks!

Friendly

Javier was very helpful. Explained all the details to me. Made sure I knew how to get in with the gate code. Quick! Efficient! Friendly!

I have been renting units here for years. Javier is very helpful and easy to work with.

Wonderful service and every question asked answered

Javier is very knowledgeable and friendly and enthusiastic. Great guy!

Muy buen servicio de javier

Javier was fantastic and a super great help. As i started moving in my stuff we realized i needed a bigger space and javier was able to help me out and even came by to help me get some of my more difficult furniture stored. Great experience and very helpful manager

Javier me atencio muy bien. Lugar's super limpid gracias por el servicio

I went to this facility at a time of immediate need after searching several in one day. The property manager, Javier, was very helpful and made my experience with my reservation very simple. He even offered to search other locations for any available units that were to my affordability. Next day he informed me that he had found one to suit my needs. He explained the facility monthly prices and if later I wanted to down size, the steps needed. He was very very helpful. The storage facility was clean and I felt very secure in my storage unit rental. Thank you Javier for your courteous assistance.

Isaiah was very helpful and was very informative and answered all my questions, very polite y’all need more employees like him

I received a call from Isaiah from this location. Apparently there was a balance due, and inquired about when I checked out of my storage locker. To be honest I was unaware of the actual process of how to check out etc. Isaiah was very attentive and listened to me, and took some notes down. He took the time to explain the actual check out process etc. very nice to chat with. And super informative! Right away during the phone call, he was able to get the disputed balance waived. And cleared up the situation on their end. Isaiah was very pleasant to speak with. He was super professional and was just really good about listening to my side of the story. If I ever need to return to the public storage on Collins, I will because of employees like Isaiah. Thank you so much for clearing things up and giving really good customer service!

Clean, good prices.

Dalia me ayudo con el spacious y también con la aplicación

Thank you for the service and changing my unit. Great service from Javier

I have been with public storage for more than a year. Javier the new manager keeps this place super clean and his service is outstanding. Thank you for always smiling and giving great service. Thank you so much.

Javier , went above and beyond to help us with the change in our store needs .

Gracias Javier por tu ayuda con mi Storage. Lugar muy limpio y excelente serví. Recomiendo este lugar.

Exelente servicio , limpieza gracias por la atencion de javier mil gracias .

Javier vien servicio

Nice facility. As usual with Public Storage.

Not good, lately having issues with the elevator. Not good when you're moving or trying to get heavy stuff 🙄 in or out. Hopefully it gets fix soon.🤔

Buen servicio Gracias javier for keeping this place suoer clean

Amazing service. Thank you Javiet

Really clean place and Javier is always helpful and takes pride in his work and cleanliness

Javier was amazing !! Found me a locker when I was stressing! Thank you!!

Buen servicio y lugar muy limpio, gracias Javier por el servicio

Javier was great, very impressed.

Was with this place for 2 years and was very happy with the service! Great space, clean, good space for the price and very friendly staff. By far the nicest Public Storage sites I’ve used.

I have been at this property quite a few times and I always receive excellent customer service. This last time I stoped by to pay my bill, Javier was very attentive and absolutely helpful thank you your workers are of excellent service.

Javier was so helpful I definitely recommend this place made it easy for me.

Buen derritió gracias javier

Thank you Javier for your assistance. Me and My husband were looking to see if we would downsize our unit. Javier was super courteous and showed us the units available. We came to the conclusion we would keep the same unit, but his customer service was great and he was very understanding when we ended up keeping the same. Place is clean, and if all staff is like Javier, you will be well taken care of.

Javier was at great help when I went to choose a unit.He was corteous when showing me several units. He walked me trough the process of updating my reserved unit done online to a diferent one I like more in person.I really like this complex in would recommend this place who is looking for great customer service.Thank you Javier. for making this easy for my.

Great service. Javier is amazing

Easy move in. Javier was very thorough and helpful in explaining to me everything about my unit and contract. This location is clean and well kept—I totally recommend!

Very bad service. I rented this place 3 month ago and every time I go there and want to speak with the manager no one is there ! The door's office is closed and they put a note in front of the door saying that the manager will be back in 1, 2,3 hours or... You call them and leave a message and they don't even care to call you back. I already called 3 times and want to give back my storage and left a voice message but I haven't received any call from them. What kind of service is that ? stay away from this place

Good service gracias Javier

God servicié thank you Javier

Javier was amazing! He helpiled me with all my paper work. He explained everything to me very thoroughly. This public storage is truly a great place. Five stars all the way!!

Javier is amazing. Great location and service

Great service ! Came in asking for a storage unit and Javier was great help ! Showed us the unit before renting! Very impressed with how great his customer service was

Great place to rent a storage! Always great service & friendly attitude, Javier was very helpful. Definitely would recommend!!

Kara was super sweet and helpful, she has a great customer skills. I’d definitely recommend Kara as your public storage representative.

Great customer service! Staff is very helpful and knowledgeable of the services they offer. The entire process was simple and quick and also very affordable.

Well maintained clean space. Temperature controlled. Very nice staff. $1 rent for first month, which is great. the only down thing is that they only have one loader cart so bit of a hassle to wait for your turn

Awesome experience with the staff Kara you’re the best you are a life saver thank you l.

Kara was amazing. Very helpful, courteous and professional. I highly recommend this location.

Thank you for your help Kara was easy to rent a unit out this morning, very helpful thanks again great job

She was very courteous and helpful.

Had questions about renting storage and Kara was extremely helpful and professional

DO NOT RENT A UNIT AT THIS LOCATION!!!! My storage unit was broken into at the Public Storage on Collins Ave. in Orange, CA and because the employees dropped the ball and didn't properly log their daily lock checks, I wasn't notified until well after the fact making the case much more difficult to solve. The police let me know that this place gets hit all the time. Very suspicious. Please beware.

Amazing staff here! Kara helped me very much!

Awesome customer service. Kara was great. Place is clean.

I've found out very affordable price online for this location. Talked to Kyle over phone and made appointment. Kyle was with we taking trip to the storage unit and giving full info about this. He was pretty good at customer service and helped me to do paperwork super fast. Well done, thanks!

Hi! I have a question? How much for a space for a car

This is a very disappointing business and unprofessional on a Corporate level. After signing a contract that says they will not raise your storage costs without letting you know first, they did the opposite. All of their autopay and communication is through email. However, when they arbitrarily decide to raise the rent rate of a customer that pays on time every month, they sneakily do it through a letter in the mail. Or so they claim. I never received any letter from them. All I noticed were the charges to my credit card had increased. This is a shady backdoor business practice and the people in charge could not care less that they treat their customers poorly. Let me clarify - the interactions I have had with the staff at the storage facility on Collins ave, have all been pleasant. When I called to address my overcharging concerns, I spoke with Kara who was understanding. After I explained what was happening, she agreed with me and passed it on to her manager colleague, Kyle. He was also understanding for the most part and "submitted a request" to the District Manager. Got a call back from Kyle saying the DM did not approve this request. I had to ask for a name and number of this supposed manager - this all after a week's worth of calling back and forth. This is how the corporate company culture works here. They deflect and put you through the ringer and avoid giving you any customer service at all costs. I finally did speak to the DM - Morgan Wade, who was rather curt. Made it feel like I was on her time instead of treating me as a paying customer. I explained (for the tenth time) that they had overcharged me with no proper notice. All I was looking for was a small credit to my account as per the contract that I signed. Apparently, this is too much for a company that does not care about their customers. Do not store your items here. Go to a place where they treat you with respect.

Super clean office, convenient location, and great service from Steve. He gave tips for safe storage and helped me pick out materials to protect my things. Friendly and helpful service, glad to have stored here.

We hadn't rented storage space in quite a while. I was pleasantly surprised at the ease of set-up, and top-notch customer services given by Kara. Facilities were very clean, and the storage space was just as explained. Would recommend this Public Storage to anybody in need.

BEWARE!!!!! THE EMPLOYEES STEAL YOUR STUFF HERE AND THERE'S NO CAMERA'S IN THIS FACILITY!!!!!

Have been a customer 4yr.s now and always been happy with the service! Marissa N. is awesome! She has been helpful when I needed and even more helpful with suggestions to maximize our utilization of our experience here!

I gave this place and especially Marissa 5 stars. Well deserved due to her professionalism and patience. The storage unit I had initially rented was too small for my item to fit. This unit was the biggest unit. Rather than turning me away, Marissa made every effort to provide another space to accommodate my needs, and it worked out perfect. Truly professional and kind from our very first contact to the end. Thank you once again

I had a good experience Marissa help me solve a problem and they are very helpful.

Steve is the man! Thank you

Great customer service! Super nice and informative employees. Quick and easy to set up a storage unit. Jason and Marissa are the best!!

Marissa was outstanding! Professional, helpful, and patient.

Marissa was so nice and a great help.

Theyre awesome!!

Marissa was a great help, answered all of our questions. The property and units are very clean and well organized. Great experience!

Marissa was very nice and helpful!

Wanted to say this place is GREAT!!!best customer service by thier property manager Marissa along with a clean property.she is always willing to go that extra mile to help me with anything I need or any questions I have.i would highly recommend getting your storage here and any packing supplies you may need from her!!!It's always service with a smile!!!! Thanks Marissa and public storage you guys are GREAT!!!!

WARNING! Your unit is not safe here and other older Public Storage locations like this one. Units are being burglarized constantly and it’s been happening for a long time. My unit and 3 others were broken into in same month. They do not have video cameras for inside units, outside video cameras do not work well. Marissa the Mgr is another big problem, all the district managers do not help or return phone calls. Public Storage does not care or help. You are not safe or protected with Public Storage.

Marissa was great!

Marissa was very helpful, friendly and couldn’t have made getting a storage any easier! She was very informative and was able to answer all questions we had. Defiantly will be recommending my friend ma and family.

I have had a storage unit here for several years and had such a smooth & easy experience. Super clean & super helpful customer service!

I'm pleased to have met Marissa, the lady at the front desk. She was very helpful but most important, very friendly and energetic. Thank you!!

Marissa made the process so easy and wad very professional and personable. I highly recommend this location. Thank you Marissa! : )

We just rented a storage unit from Marissa and she was amazing! Answered all our questions before walking in the door, was welcoming when we came in and accommodating with the space. She walked us through each step and made sure we felt comfortable. I would highly recommend using this facility as well as requesting Marissa! You can’t go wrong.

Marissa as well as the district manager get 5 stars from me. Excellent customer service with Professionalism. Clean locations as well. Thank you so much for everything.

Great spot, helpful staff. ask for Marissa, she is super helpful.

The service here is really amazing! Marissa is very kind and knowledgeable. She’s helpful as well, so it makes it much easier to trust this place with my things.

Helllo what are the prices ? How much is the smallest one ?

Worst facility ever. Elevator not working 75% of my trips. Customer service low. Vandalized 3 months after renting. Even during legit office hours...many times there's an "out of office" sign posted. Rates raised 2x in 15 months time.

Marissa was very helpful and efficient. Explained everything perfectly and to the point.

Marissa was awesome, very friendly and quick service!

Marissa was polite, professional, and had me in and out in very little time. Public Storage is lucky to have her. Thank you

Thorough explanation by Marissa and very kind service!

Marissa was very helpful

Marissa was awesome great service definitely recommend this storage

Marissa is super personable and helpful! Moving in was a breeze and we spent a good portion of the time smiling and laughing. A great move in experience!

Marissa!! She was absolutely a BREEZE to work with!! This was a very painless experience with her. She’s also extremely personable so it made it a lot of fun instead of a boring process. Thank you marissa!!

Andrea is awesome!! So helpful! This will really help my business and it’s such a convenient location. ❤️

Had a wonderful experience renting our first storage space thanks to Marissa!

Marissa was so helpful today she made the whole process so fast and easy it was wonderful! Place is well looked after and secure as well and that’s a plus. (:

Marissa was a great help

Marissa walked me through the entire campus showed me how to operate the locks and reassured me that our items would be kept safe.

Marissa was awesome and handled things fast and smoothly.

Marissa is amazing to work with, process was straight forward and fast, 15 min and Im ready to move in.

Marissa was attentive and helpful.

Very well Storage Unit's..👍

IM SO HAPPY TO HAVE MET THE NEW PROPERTY MANAGER........MARISSA WAS ABSOLUTELY AMAZING IN HELPING AND MAKING SURE MY NEEDS WHERE MET ...IM SO GLAD SHES ON BOARD WITH PUBLIC STORAGE ..

Marissa was amazing! Promote her!! So friendly and a kind spirit.

Very helpful great service very professional thank you Marrisa

This store is super busy! I came in to inquire about renting a space next month and buy some tape. The manager Marissa was helping another customer but acknowledged me waiting. When it was my turn, she gave me all the answers i needed and I got my tape! Thanks for the help Marissa! See you next month!

This facility is clean and cheaper since it's a smaller facility. But it is impossible to get staff on the phone or in the office. The day I moved my stuff in, there was no staff to take the public storage lock off my unit and it was 1-2 hours before they closed. I even called and left a message prior to coming to ensure their lock was off. They need more staff or at least someone there 24/7.

Marissa was exceedingly helpful, welcoming, and provided excellent customer service.

Space is great, good prices. I was helped out by Marissa who had great customer service and was very helpful!

I called the DAY BEFORE I moved my stuff in and the woman on the phone was incredibly helpful, friendly and knowledgeable. She worked it out with me to get the best price (half off!) and scheduled everything I needed over the phone. Today when I went in person, I met Jeffrey, who personally helped me out and was even better than the person who helped me on the phone the day before! Even coming from another location to cover someone else's shift, he still was incredibly informed about the location and helped me with everything I needed with incredible pleasantries! I have had really good experience in my past with public storage people and I'm glad its only continued :) *** Halloween update!! *** I finally moved out of my storage unit here and although the elevator was finicky, Marissa was an absolute angel and let us in any time we needed it. She was on call, friendly and supportive. So glad she was there for me on a otherwise stressful day!!!

I’ve been calling all day regarding my account when Alexis picks up I explained I’ve been calling all morning/afternoon and that it’s an inconvenience for me to call in all day just to have one question answered. she says with a attitude she’s busy what is it that I need I’m sick of public storage and there employees they hire all these young kids who don’t know what customer service is the district manger also never picks up or return calls this is the worst storage facility in town

Marissa is a great help and offers excellent service. She assisted me from the beginning until the end and made me secure in my space and purchase for the space. She is a professional, friendly, warm, lovely person and customer representative. I am glad I chose Public storage with her lovely good service.

The worst and most disappointing of experiences. that I had in the storage rental. I went to rent a space on August 28. because I would do it on the 16th or 16th of September and he attended me. A woman named Sherry. and a manager I told them and they told me there was no problem with early rent. and that my rent would start on the 1st of the following month. I paid them. But there were three days in advance of the month of August. So they wanted to charge me between 30 and 50 dollars extra, I told them then. I would return on September 1 and rent. to which two said there was no problem. and that you would not have to pay for those days. Since my contract. September began. I paid and received my contract. Everything seemed normal. Until I introduced myself. To pay my month of October. The muner of color I noticed that I owed him 15p dollars more. for the three days of August. More interest and surcharges. I reminded him of what we had spoken on that day. and told me he didn't care about that. That was what I owed and had to pay and I canceled my access to storage. I told him that I would talk to a boss about her. Because they were making me fraud. That was a scam. premeditated he answered laughing and making fun of me. Talk to who. I wanted to. Maybe one day they'll answer me. I had to talk to her. only her . So my partner returned, I talked to someone and they told him that I would have to pay for the days. to what he accessed and paid and released access. 24 hours Later, Sherry said I was at least 6 more times. to tell me that I owed him another 100 dollars of interest for the previous 3 days. and that if I didn't cancel my access again. which he did. How can you now believe and trust those who lie to you? If my partner spoke with a manager. and they never granted him any answer. How can you recommend a place where they lie to you? They steal and cheat. be careful with these places and especially this one of the collins in orange.

GREAT. I really like the fact that the unit was better and bigger than what I expected! Andrea was so helpful and courteous, friendly with a smile. I already referred a friend there. Thank you

I’ve had such an incredible experience with public storage I mostly worked with Cherie, who has been so helpful and kind. I would recommend this facility to anyone. It’s clean, secure, and in a ideal location.

Very helpful, courtesy staff good pricing Cherie provided a great promotion and monthly rent rate for me.

Good run facility, clean an helpful staff

Best experience I have had in any Public Storage!! Absolutely amazing staff especially one young lady in particular named Dalia. She was extremely helpful in finding me the proper storage and giving me a great month to month price. Location was very well maintained all throughout.

Dalia y Cherie son bien trabajadoras yo estoy nomas 3 meses de ser un cliente y an desmjestrado interese en la propiedad. Siempre limpian ni eh tenido problemas con los otros clientes. Esta propiedad es mi limpia

When I went here I met Cherie and she was very professional and friendly. I can tell she knew that this was my first time at Public Storage and she was real patient with me throughout the entire process. If you come to the Public storage at this location Cherie is defiantly the person to work with.

Clean location, great price, and the managers Chrise and Tiffany are awesome.

Kyle made our moving super easy. The price was fair, the location was convenient, and everything was super easy. Thanks Kyle!

Great storage option. Their open til 9pm the front desk attendant Cherie was extremely helpful and patient in showing us options, making recommendations and informing us of the rules. Some storage units are newer than others but all generally the same. The property is clean and secure they always have promotions on the units, if you really want a piece of mind there is 24-hour surveillance to keep you at ease. I highly recommend this storage facility.

Kyle, provides exceptional help through and through. From walking the space even down to allowing us to finish our move in a little after 5. If you need help look for him next time your around.

My experience with Cherie was awesome today..... nice and clean place .... I wish I could give her 100 stars... keep up the good work... ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Extremely bad place. They ruined some of my furniture by spray painting without warning me of that. Only have 2 push carts in the entire facility and are always locked up. Never had air conditioning even though each door says otherwise. Rude property managers. I found a bunch of bugs moving out of my unit. Be very careful using here, I FOUND LITTLE COCKROACHES IN MY UNIT.

Kyle was very helpful and super easy process!

VERY terrible experience. I've had this unit since March. Upstairs north wing of the building has no A/C, if I'm in my unit moving things around and there's no activity for more than 2 minutes the lights go off. But wait it gets even better. They did a bunch of maintenance and during this time, I wasn't notified and a bunch of my furniture was damaged with spray paint when they painted inside. I went into notify them (along with the fact that the elevators weren't working) and was greeted with someone extremely rude and unprofessional. She claimed she was just filling in but she was so unapologetic about all the issues I've had it made me so upset. I rarely get mad about things because I do understand that things happen that are out of our control. The she was even so rude when I wanted a physical copy of the district manager because she was too lazy to make me a copy. She kept telling me "just take a picture, it's what everyone does" even after I told her my phone was dying. I like to have physical copies of issues and she really didn't want to take the extra few minutes to make me a copy until I asked probably 5+ times. As great as all these reviews are, I had a terrible experience with this storage place and will never want to come back here again, nor would I ever recommend this place to anyone. I will most definitely be making a phone call to the district manager about my damaged furniture.

I rented about 2 weeks ago and Ive been very pleased with customer service here Staff Cherie & Deanna were friendly and helpful they keep the property clean, safe and secure perfect place to rent a storage unit.

I found this storage because your great ,lovely and kind ,helped me a lot's. Her name is Deanna .Dear Deanna is the professional employee for your company, congratulations. Have a nice day.

Cherie the property and Tiffany the DM THESE TWO W

I emptied my space on the 1st and they informed me that they still had to charge me for the full month. After informing the front desk clerk that i intended to continue using the space until the end of the month since I am being forced to pay for the full month she responded with simply "ok". Now I am unable to access my unit or the front gate.

Cherie and Deanna were the BEST!! I came in and unfortunately when I arrived someone had just broken the elevator and it had been called to be fixed, but wasn’t going to be done within the next few hours when I needed it to be. Instead of just sending me away wishing me good luck, they rolled up their sleeves and they LITERALLY HELPED ME CARRY MY COUCH UP THE STAIRS to my unit, and not only that, but helped me re-organize to make sure that that said couch could fit. They were so friendly, enthusiastic to help, and literal life-savers, I wouldn’t have been able to get that couch up the stairs by myself. Excellent customer service, I’ve always had great experiences with the people who worked here :)

Came in to find out what size storage I will need along with prices. Deanna was very helpful & showed me options.

Had a great experience at this location. Kyle helped me out every time I was there. He is very friendly and made the process very easy. He went above and beyond my expectations. Will go back solely based on the great customer service.

Came in with my husband a few days ago to rent a garage unit Cherie pleasantly helpful to us she showed us a few different sizes with all the construction and all the people on the property she still managed to give great service when she called me today and asked about the service she provided I figured I’ll post a review about it I’ll definitely will send in a few friends of mines to rent here if needed thank you.

Deanna was very helpful, friendly, and knowledgeable. She took the time to show us the locker, explained the ins and outs of the rental process and answered all of our questions.

Good service

My wife and I were highly pleased with service Cherie provided she was helpful,and friendly we rented years ago so we decided to return this facility is always clean, quite and its in great neighborhood they even updated security definitely recommend this place!

Clean quiet and low key. Highly recommend

Deanna was completely amazing! This Public Storage has great service with reasonable prices!

Clean storage. Office not always open.

I want to take the time out the day to thank the lady (Cherie) with her marvelous good customer service, she made me feel comfortable enough in my decisions and I believe I want to go with this storage facility, I did not feel rushed in all my questions that needed to be answered and I believe this storage is one of the best pricing!!!! Thank You Cherie Well Recommended!!!!

This place is the worse place I have rented

As my first time using public storage Tymahj made this experience a Pleasant one. I feel that my precious tools are gonna be secured and well stored. Thank you Tymahj for your excellent customer service!!!

Helpful staff. Clean. Had our unit now 3 years and no problems or concerns.

I want to thank (Cherie) she was very helpful and quick with my check out no problems what so ever I would definitely refer this location!!!!!! Excellent service provider !!!!

Walked in and tymahj helped me out with everything extremely cool and knowledgeable with the property I recomend him when moving in !

I love this location the lady that helped me name Cherie was amazing very helpful and i would definently refer her service to anyone excellence very polite!!!!!

A great place for storage... clean, friendly,secure with wide aisles highly recommend this facility this is my third time storing Here

Kyle was amazing and a lifesaver helping me tonight. If it wasn’t for him being kind and going out of his way when he was off work to help me get into my unit I would have missed my flight the next day. It is great to know Public Storage has great employees like Kyle he should be rewarded...thank you Kyle!

Tymahj was very knowledgeable. When I rented my car space the whole process was quick.i recommend him when doing business here

Where do I start....Well...I reserved a unit...they called me every day even though there was no reason to...on the day before my reservation they switched my reservation to later in the week without telling me...I call the next day, no answer....I leave a message....they don't call back....this goes on all morning....I go by the facility....no one's there. I assume they are closed for MLK Day....I start again this morning.....no answer, and no call back....I go over there and the person is there....I tell her the issue....and toot toot, here comes the excuse train...not a single I'm sorry or apology....just a bunch of blaming other people and management, with a snotty tone and head shaking...Then next she starts to show me the space but she confuses me with someone else.....then my security code doesn't work...There seems to be some sketchy homeless types that have cars and hang out there....the place is way under staffed (1 person) they have to lock the place down just to show someone a unit. The place is a bit broke down inside....floor boards wearing...lights out...Exit lights not lit....no emergency lighting.....from what I can tell they only have one 4 wheel cart....my issue is the closest storage places are two Public Storage....and the price is right. I'll update with pics later.

Great place

Rented a space yesterday I was frustrated and in a rush to move but Cherie made the process very easy for me she was friendly, helpful I definitely recommend to anyone looking for a place to store.

Great place,Great service

My company started with a small storage unit moving to a larger unit within a year. public storage made the process easy I would recommend this storage facility to anyone who wants to be treated fairly negative reviews must of came from grumpy people because everyone here is helpful and friendly they even offer promotions on the units here and discounts on boxes.

Fast to take your money and of course the $1 first month isn’t really $1 with their fees and locks and whatnot. I get my unit and the following night when I a have a full truck ready to move in I come to find out I was not given an elevator access code so I am SOL. Called customer service and they said they couldn’t help. I wasted a 45 mile drive, I had convinced two family members to give up Their Saturday night to help me move and I accomplished absolutely nothing. So now I have to wait until tomorrow make the drive again and hope someone can help me move. Very disappointed with this huge inconvenience.

Cherie has great customer service the storage facility is very clean and well kept. The prices is affordable and this facility is in a great neighborhood and it’s very quiet

The lady here cherie very nice thank you

Clean easy access

This place has a inside theft scam. They cut your Lock off.. Go inside your unit, take what they want then put one of their locks back on and tell you they found your Lock on the ground when they did a perimeter check. I know a few people who had the same thing happen to them also. Don't rent here.

Cherie was great she had me in and out in no time Prefect location low prices, and the security was a plus for me

Great clean storage facility with friendly staff and low prices

Great prices,friendly staff, clean facility what more can you ask for.

Came in for information about storing and very pleased with the customer service my brother will soon be making a big move ill definitely be back here to store Cherie was helpful

I just got a unit here and it was only been 2 days and they have already stolen a pack back out of my u it that contained important stuff , I just really hope that the cameras they have really work speacilly the one coming out of the elevator to the can catch the thieves that they decided to in to we're therw noses don't belong!!!

Great facility! even better customer service

I’ve been a customer for a few years now, I’ve noticed quite a few improvements here Cherie the property manager is very kind,knowledgeable and hard working really If I find someone who’s need a storage unit I’ll definitely send them here thanks again

My favorite place to come when I need to store anything! Clean property, storage rooms, reseasonable prices, an the property manager Cherie is a great help!

This place is pretty cool, in the beginning my rent went up 50$ A month and they began to close three hours earlier.... but other than that it has been a very safe and convenient place to keep my extra belongings.... the groundskeeper, Peggy is really awesome and is attentive to the activity on the property and it’s pretty comforting to know she’s watching over the grounds. She’s also very easy to deal with if you’re running a bit late and you’re emberassed to call. Each month I receive a courtesy call from her before a late fee would occur. It’s reassuring to know that at the end of the day they are just trying to do honest business. Overall I would say I am happy with my experience, aside from the rent spike with no warning.

Seriously? Who is giving good reviews? There are homeless people living in the units, crowbar marks on the unit doors (see picture where my unit was tampered with and no one from Public Storage alerted me, even though the manager on-site said "Oh, I saw that" after I showed her), units get broken into, they make you buy their lock and insurance because they know you will get broken into, and there are no cameras!! No security, lots of hidden fees, employees are rude and blatant liars. If you try to call and speak with a manager you are sent directly to a voicemail and will not receive any call back. Check yelp and look at the photos. I went to a competing storage facility and, seriously, night and day difference. If you care about your stuff or your money, go somewhere else. It looks to me like the good reviews for this place are mostly fake - notice most of these 5-star reviews are from people who have only made the one review of this facility... but don't trust me, look for yourself....

Property is in a nice location, very clean, quiet and staff members Cherie and Deanna are friendly and hard working.

Lovely facility,great staff Cherie was awesome told her what I would be storing, she found the right size within my price range made me feel secure with Storage my items in a drive up they have cameras all over and staff members walking I definitely recommend this place to others

The manager Cherie was very knowledgeable and professional when explaining the terms and conditions of a storage agreement. Three different priced units were shown to me and all three were in acceptable condition, well maintained, with proper lighting present. Facility has a locked front gate which is code accessible only and in a well lighted area.

Today my wife and I came in to rent a unit Im happy we choose this place the property was clean and the manager Cherie provided great customer service she was very helpful ill definitely recommend this place to friends

Awesome experience reserving my storage unit. Dianne helped me out, walked me through everything and made sure I understood. Very close to Chapman University as well!

Great facility and the manager was awesome. She walked me through everything so I understood. Thanks Deanna

TODAY WHEN WE WENT TO GO GET OUR STUFF FROM THIS STORAGE MORE THAN HALF OF OUR STUFF WAS MISSING! MINE AND MY HUSBAND'S CLOTHES, SHOES MY JEWELRY, MY PURSES WERE ALL GONE! THEY EVEN TOOK MY DAUGHTER'S HAIR ACCESSORIES & TO TOP IF OFF SOMEBODY LEFT A DIRTY UNDERWEAR INSIDE OUR STORAGE! OH AND DID I MENTION THAT THEY DON'T HAVE CAMERAS? SO BASICALLY ANYBODY CAN GO IN THERE AND STEAL OTHER PEOPLE'S HARD WORKING STUFF! I WOULDN'T RECOMMEND NOBODY TO COME HERE TO STORE THEIR BELONGINGS BECAUSE THEY ARE NOT SAFE HERE!

Very friendly staff

Came in without a reservation and Peggy gladly took us! She spent time explaining to us our options and took the time to show us multiple units. I went in scared and unsure if I would be able to get a unit, but Peggy made everything super easy and I left pleased and content. This is the best customer service I’ve received in a long time. Thanks Peggy for your positive attitude!!!

They make you feel like you're an inconvenience

Peggy was so kind and helpful today. She was awesome with explaining the storage process.

Great place lots of room, easy to get in and out of the facility. Staff is great!!!

Customer Service is of great help, Pegg is super nice. Up dated all my information for.

They are very helpfull.and let you know of specials.

The Collins Public Storage was great hours, convenient, and helpful.

Cherie gave splendid customer service today I've been a tenant for a while now so I'm happy to see a new Friendly smile.

Came here in my time of need lost my job and soon my place I needed somewhere to put my things and Cherie made me feel at ease the process was fast and easy she was knowledgeable, respectful and kind when she asked for a review I said sure because it was well deserved thank you again.

Excelente precio

I have been here in my storage unit for 2 mos and I enjoy property manager and her people that she has working with her they are very nice and sweet and considerate and helping me with everything I need it's very clean and when you need help with something they always give you a hand and very thankful and pleased with all the great work that your staff has built here thank you

Anna was assisting me today with my upgrade to a larger unit. She showed me the unit, we made sure the locks functioned properly and her customer service skills are amazing. I’m always taken care of here and am glad I made the descision to rent.

staff always so helpful

Very helpful

All associates are really amiable and helpful.. clean location.. thank you guys .

Do we need to give notice when moving out of our storage unit?

I've only stored my personal belongings here for about a month or so, but judging from that duration of time - I am very happy with the customer service, the cleanliness of my actual storage unit, and also the privacy given to each customer when they're loading/unloading their unit. Over all 5+ stars!

Nice initial experience has turned negative with the annual rate increases that are well in excess of a reasonable amount or inflation rate. We went from $116/mo in 2015 to $187/mo in 2017. That is unconscionable and is a real disservice to customers who have paid their rent on time. We are out of here as soon as we can make more storage available at our home.

Laura was a great help. Definetly will recommend.

Far too EXPENSIVE! ALWAYS INCREASING THE RENT! DO NOT RECOMMEND!!!

Maribel and maria have a really good customer service. Good experience 😎

Absolutely fantastic service from Shanon and Sheri. Very stellar work ethic and both had a big smile. Customer service was wonderful

Cheap storages

First time to get a storage maribel the manager helped me to get a space that will work for me with the great deal, she is awesome!!! nice property, clean and perfect area. I will definitely recommend this storage place to my family and friends.

Really good prices and the people are so nice, ask for Maribel the manager. Good prices and only $1 for the first month, cant beat that.

Units are pretty fairly priced. I would suggest finding your unit on their website before you come in, seeing that it's easier to reserve one in advance and they'll hold the spot for you until you come in. They called me promptly after I reserved a space online and stayed in good communication. The facility is clean, although some of the units themselves could do with upgraded floors and door locks. The staff is friendly, Only one major problem I can I speak of would be the lengthy amount of time it takes to have someone respond to any problems you may be having as a tenant (ie; repairs or maintenance needed on the unit doors or help accessing your unit incase you've lost the key.) Other than that, I'm pretty happy with the location. The lighthouse tower out front makes it easy to find your way here and between the Orange Police Station located only one street over and the manager that lives on site, I am satisfied feeling my possessions will be under safe watch here at this Public Storage.

Great customer service from the manager Maribel. Will rent here again.

Ivy was amazing, she showed me the different sizes so I could prepare. I had reserved the wrong size. She was polite and quick and just so nice to work with. Thank you

So far, staff is friendly & I haven't had any problems.

I needed a storage for a warehouse full of things. I arrived to a very clean location in Orange, Ca right by my store so easy to get to for me. Ivy showed me the unit size I needed and it was clean and easy to get my box truck by pulling right up to the space to unload. Ivy made the process easy and I was on my way in no time. I have since moved in and I am happy that I choose Public storage. Thanks again Ivy.....

I really like this storage place, price is reasonable,clean and the service is great ivy and maribel have a consistent very good customer service since we moved in.

Ivy is always here when I come & she is always happy even if she has a lot of people at the time. She greets everyone as they come threw the door & she is very help.

Place is amazing ivy was the nicest person ever!!! Units looked perfect!!! Best place to go

Good easy service

Easy access, low key, and fun staff (aka Ivy)

I had a great customer service experience and would suggest this storage to a friend. Very clean and decent location.

It's a big, open, and clean storage facility. Ivy was great to me! She made everything very easy for me and gave me great customer service!

Because the representative of Public Storage named ivy was very polite and knowledgeable of every question that I asked. So I will tell my friends to come to Public Storage because they will get the best deals and they are the most professional.

Im looking for the storage and ivy helped me to get the right size for my stuff.the property is very clean and have a good deal. Ivy so helpful and have a very good customer service. I will defintly recommend this place to my family and friends.

Ivy here is very friendly and help us find a great unit，thanks！

I have to say, that I have never met two nicer ladies than Sheri and Maribel. I have been storing here for awhile now and they always are so nice to me. They deserve more than 5 stars.

I was looking for a small space and came into this office. The gals, Sheri and Maribel were great. They answered all my questions patiently. Even though I did not need one right now....I will definitely be back to rent from them. I was more than happy to give them this review.

Sheri made the rental of our storage unit quick and easy. She is very personable and fun. The storage prices are very competitive. No sprinklers, but it's safe and easy access. I rented at this facility several years ago. Access hours are better at this location than most of the other upscale facilities.