Public Storage Self-Storage Units at 1917 Long Beach Blvd, Long Beach, CA

I would like to share that my experience was great and I really appreciate Carmen and Darlene’s help because they were very understanding, likeable, very nice, polite and I really appreciated their help. Thank you two for helping me out and making a day worth living.

Very nice people, Carmen was very sweet and professional

Very courteous young lady great soul. We love her. She’s the best.!!

The staff working is wonderful try to make sure all is well. Out of their control and I mean out of control rat problem. I open my unit to rat poop all over purses, clothes eaten through. The girls tell the owner who does nothing. Take a day and tent it people will get over it when they find out why one day they couldn't get in their units

Thank you for your time and all your wonderful help Darlene! You took your time with us and answered all our questions. I will definitely be recommending this place!

Thank you Deborah! I always have an amazing experience and excellent service!

Carmen and Darlene were heaven sent. Very good and clear communication that made my move a lot easier! I appreciate you ladies!!

Thank you so much Darlene for everything you helped us with on Tuesday. Your transparency, personality, and customer service were top tier! The fact that you went above and beyond and went the extra mile just out of the goodness of your heart spoke volumes, you are greatly appreciated!

My spouse and business partner need to rent a storage unit to move our business from the Valley to LBC. So, we rented a storage unit at this facility yesterday and paid for it at the same time. When we tried to check into the unit today, Darlene (one of the property managers) refused to let us check into the unit. She refused this even after we showed her the reservation number and unit number. She said that because one person's name was on the credit card who paid for it and another person's name was on the reservation. After I got out of work today and called to ask what happened, they were extremely rude on the phone and said we never tried to check into the unit today. When we told them there is video recording evidence of us being there, they then changed their story and blamed the situation on us. They told us we must have messed up and not told them the correct check in information (it's just our names which clearly they could look up). They said there is no audio recording so it's going to be their word versus ours. They then started yelling at us on the phone when we asked for a refund of today since we weren't allowed to move in today. We informed them that we are going to refuse the credit card charge and will not be renting there. They continued yelling at us, so we hung up the phone. Never seen such incompetence and rudeness. Choose any other storage facility.

Been storing at this location for some time now and every time I’ve need any assistance Carmen was so helpful and very professional she’s awesome

Such a great place and a wonderful employee Vivianna - helped us find another public storage that could take us Definitely 5 star service!

Shasnfa and Eric were wonderful

Different size storage space for you to utilize, nice and cool inside.

Idk what’s happening but no one is here and the storage is locked on a reg bus day. Drive an hour to get a medically urgent item from storage and I can’t get in…

Sales associate CARMEN she is super helpful, friendly and knowledgeable and knew exactly what I needed to accommodate my storage needs I wish every storage experience was like this one unfortunately this was the first best storage experience I ever had. I believe all employees should have this type of etiquette.

Terrible Rat infested!!! NEVER RENT HERE IF YOU ARE SMART!!!! NEVER..

Everyone was super friendly and helpful!! Viviana helped me find my unit. Overall great customer service.

Great storage place . Would recommend 10/10

The process was easy and the staff was super helpful!

I only gave 4 stars because of cost, otherwise pretty good.

Great service

Beware storing your valuables in the basement area. There has been a lot of break ins. I am a victim to these burglaries & not much is being done to prevent them. Maintenance on some of the storages should be made especially if there's any kind of opening into the storages. They climbed into ours wire should be placed on all storage units to prevent these burglaries.

Clean and well maintained storage facility

The worst. Been try charge me since I moved in. Moving out immediately. Dirty as hell. Just nasty.

Unfortunately I spoke to fast about carman working at public storage. She also ask everyone to write her a review towards the beginning of the month, this makes her look good, in return she helps with like extension and taking off extra fee’s for you. She was informed that I didn’t no longer want insurance coverage for my personal belongings as to see that this place randomly goes up in price on your storage unit, and her and I was talking about how they had been having break ins, and these thieves were breaking the guests locks and stealing their personal belongings. Why a week later, mind you my storage unit was on the second floor in the middle of the property, and when I went to go retrieve my belongings only to discover my lock had been broken and my belongings had been stolen and went through! The lady that I reported this to was also rude, her response was it looks like it’s all trash anyway! Such disrespect! I believe this is an inside job by the employee. They are the only ones who have information on which units have insurance and the other ones that don’t. And carman has been the only person that has helped me while storing my belongings there, it’s sad that she would be apart of this type of behavior! I will never recommend anyone to go there!

Unfortunately I spoke to fast about carman working at public storage. She was informed that I didn’t no longer want insurance coverage for my personal belongings as to see that this place randomly goes up in price on your storage unit, and her and I was talking about how they had been having break ins, and these thieves were breaking the guests locks and stealing their personal belongings. Why a week later, mind you my storage unit was on the second floor in the middle of the property, and when I went to go retrieve my belongings only to discover my lock had been broken and my belongings had been stolen and went through! The lady that I reported this to was also rude, her response was it looks like it’s all trash anyway! Such disrespect! I believe this is an inside job by the employee. They are the only ones who have information on which units have insurance and the other ones that don’t. And carman has been the only person that has helped me while storing my belongings there, it’s said that she would be apart of this type of behavior! I will never recommend anyone to go there!

No one working to help customer

There are homeless people loitering and even entering the property and there are no security cameras. Overpriced with no security. I left my car in storage and there were cockroaches in the garage.

Units are accessible from the top. Someone climbed into my unit from the top and stole several items. When asked if they had any camera footage they said there were no cameras where my unit is... And I pay nearly $200 a month. I'm OUT

Carmen was amazingly helpful. Very informative with our rental agreements and move in and everything. 10/10 would recommend!

we had this place for many years, every year the fees went up and they do not keep the place clean. I told the front desk that in our unit someone threw a bottle on top with something that looked like urine. Many months we keep telling the front and they never did anything. Fees keep going up, the place was getting more dirty, nothing was done with our request so we moved. We had to trashed so many things due to dead mouses, urine, and feces. Save your money and go some where else.

Hate the hours. Opens at 9:30 and closes at 6pm. The hottest times of the day and have a storage on top floor, no air conditioning so I can't go to storage until winter when it's not as hot. Other than that Staff has been nice and facility is clean. They could offer a trash can to throw small stuff out. I do like that they offer

Crystal helped me out today best service from her

The staff are never in the office and there are a lot of bug roaches in the units they be walking in the hallways .

Public storage is a rip off with how they can change there prices at any given date or time I hate it it's like they want you to lose your things I was very unhappy with public storage . And for you veteran's out there they don't tell you though, I was told when I cleaned out my storage the only they can't do to a veteran is they cannot put your things up for auction I was told that by a public storage employee.

Thank you so much for your good customer service. You are awesome 👍

Thanks Darlene for all your help thanks for getting me the right size at the right price you were a great help and friendly.

Carmen and Darlene are so sweet and great every time I come in they help me out and always have smiles on there face great !!!!

Carmen and Delilah (I believe that was her name, sorry if wrong) were very helpful. They both made the sign up process easy. The customer service was fantastic here. I would recommend this location because of their service alone. Thanks y’all.

Thank you darlene for all ypur help and info and for gwtting me the right size for the right price.. Ypur were bery helpfil and great.

Thanks Darlene for all your help and making my move in easy and smooth.

Thank you Darlene for your awesome customer service. You where great with ur communications skills and being so polite and friendly. Thank you for your patience explaining about the offers and prices. Thank you for ur smile .

Carmen made things simple and easy. Thank you

Outstanding Service , Carmen is great 👍 !

Carmen She was really helpful and nice nice customer services

There’s storage facilities, and then there is Public Storage on Long Beach Boulevard. Best in class. If you have the privilege of meeting Justice and Darlene there, consider yourself blessed. They exude excellence and whenever they are faced with chaos, they maintain composure. Justice, you are the man, dude!

Darlene was such a great help and showed me exactly what I was looking for thanks Darlene for making everything easy and some. Great customer service.

Best storage experience EVER! Thanks to Darlene and Carman for their help. They went out of their way to accommodate me. Thank you. 🙏

Thank you Carmen she was so helpful and sweet great service!

Omg Carmen was Amazing. I called her two weeks ago with come concerns about my storage unit because I lost my keys. She was very empathetic and helpful. Carmen relieved me of so much stress because I flew all the way from Georgia and when I arrived she even remembered me. Very congenial and helpful. Stay amazing Carmen.

Thanks Darlene for all your help.. you made more in easy and fast.. great customer service with darlene.

I had excellent customer service with Darlene. She was amazing.

Gracias por ayudar Suly

Awesome service ! Thank you Suly and Darlene.

Thank you justice for being so sweet and helping me ! Great customer service

Darlene was very helpful and knowledgeable.

Darlene is great! Friendly and efficient

Thank you Darlene and Carmen you girls ! They were so nice and welcoming! Great customer service!

Thank you Darlene and Carmen for making my transfer easy and showing me my available options. You girls are great 👍

Carmen and Darlene were super helpful!

Darlene very helpful thanks. 👏

Thank you Darlene and Carmen for all your help and making my move in easy and fast. Highly recommend this public storage and great customer service.

Very good attention and Carmen was so gently and nice. Highly recommend this place.

Public Storage on Long Beach Blvd has the friendliest and most helpful staff working there. I always receive great customer service when I'm there

I sure like the customer service very professional and very understanding and go out of their way to help.. Never had any problem here

Carmen helped me with finding a perfect storage unit she was very sweet and perfessiobnal at the same time !

carmen and shameika are the greatest customer service they helped me out so much i love to go in there with there smiles and happiness great service!

Carmen and shemeika are great help and really patient they made it Very easy and and quick

Darlene is such a sweet girl and very professional she's made my moving process easy and stress free love the service!

Carmen was great leading me thru all the process thank you for everything guys !!

I APPRECIATE ALOT the help & service. Very friendly & educated on everything is around. Im really happy with the help. Thank you so much.

I went in there the other day to see if I’d be able to purchase a storage unit and the lady in the front Carmen helped me and she was very nice and helpful and walked me through some of the things I didn’t really understand.

Darlene helped me , she was very reliable &’ understanding about my budget towards getting a storage . Id 10/10 recommend it for you .

Carmen and darlene were very welcoming and perfessional they made my experience wonderful great service

Carmen is a great worker everytime I come in she's very helpful and sweet! What a great worker!!

My family has had a storage unit here for a long time and everytime we go the new lady Darlene is always very nice. She even helped my dad with setting up automatic payments. Great worker.

Carmen and shemeika are great employees they helped me with my storage needs great service!

I've been a tenant here for a long time and I've never had a worker greet me or ask me how my day is everytime they see me like Darlene. She is very curious and always asks if I need any help. I wish more people could be like her.

Thank you Carmen for helping me out, was effortless and quick. Thank you again

Carmen is always nice and friendly I really like her customer service def recommended

Shemeika was an amazing worker in helping me in everything ❤️

Carmen is great she always helps me with everything she needs a raise she is great she always is happy and helpful I wouldn't have a storage if it was not for her

Carmen provided excellent friendly service, very knowledgeable and easy to understand, she covered all aspects of the rental contract with clear understanding

Friendly customer srvice,super fast,and good price,from carmen

Carmen and Justice where amazing Great customer service I love it Make the moving experience excellent

Carmen has the best customer service!! We love her!!! She is so helpful and kind. Thank you, Carmen!!

Good area

Corina, she’s a very pleasant and lovely person to deal with she has the patients, she’s is also very respectful and very knowledgeable about what’s going on there and I’m very happy to say you got a great customer service with her… you have a five star employee

Carmen was the best she explained everything and help me decided on what storage got best for me. I highly recommend coming here and if you do ask for her.

I worked with Justice, excellent service nice storage unit. I am very pleased

Came in today to rent a space and Justice was kind and very professional. Would recommend this facility.

Justice was amazing. He helped me when I really felt hopeless. I would most definitely recommend this location

Carmen was very nice with helping me with my rental very professional and super helpful outstanding customer service

Carmen was spectacular with helping us get the job done after the moving truck was too large for the entrance and bottomed out on the driveway. She opened the side gate, checked in on us from time to time, and all while dealing with a line of customers before even opening at 9:30 am. My hat is off to her and whomever hired her.

CARMEN IS THE BEST! Moving is NOT easy and is an extremely stressful time for everyone! Carmen has made our transition to a new beginning such an easy and fun experience. She has undoubtedly gone above and beyond for us. Thanks girl! We appreciate you!

Matt was very helpful, I came in thinking I could get something but I couldn’t, but he helped me out and actually helped me more

Carmen is very nice I like her 👍

Carmen was very nice and professional. I went in to ask questions regarding a unit for when I need it and she answered all my questions will definitely return to rent at this location

I went in to make a payment and the girl that helped me carmen was very nice and professional made my visit very pleasant

The manager Vanyse was very thoughtful and helpful

She was great

Vanyse was really nice. The location didn't have what I was looking for but I'm glad I stoped by

Remodeling the entire place from inside to out, clean inside/offloading area, very helpful staff on site to help you check in or just to pay your bill.

The lady at the desk that signed me up was very helpful I'm in a wheelchair and she took the time to show me how to get to it and use the security system she was very polite and very helpful I'd recommend it to all my friends

Easy online rental, great in person customer service. Would definitely recommend.

Carmen was Awesome at the 1917 Long Beach blvd site. She was friendly, informative and she showed me everything and set me up with my unit in minutes. 👍🏼😊

The management goes inside of your storage and steal… they know if you have insurance, and if you don’t you cannot make a claim against them…. They are the worst.

Thank you Debaorah for helping me with the process of renting a storage. Your customer service was great even with the amount of time left to close, you took your time to answer all of my questions.

Came to check out parking storage and unfortunately what they offer wouldn't work for my RV. The young lady in the office, Vanyse, was very nice and helpful. She did everything she could to find me something else but we weren't successful. I appreciate all that she tried to do and would definitely recommend this location for your storage needs.

Been there a couple of months and there already reading the rent always bums hanging are inside on back stairs never received the $1 first month deal

Ridiculously expensive and needs to lower his prices for the size of space it's renting

Vanyse was amazing and very accommodating. Great location!

Vanese was extremely helpful. I showed up & was in & out in no time. She was so friendly and made the process so easy. I would recommend this storage place to anyone. I give this place an A+

Have my storage here and it’s great and nick is a great help

Vanyse was amazing helping secure my unit today. I had to move out of a basement unit cause it was dreary and i got lost but she saved me by moving me to a unit on the first floor with the same amount of space. Rockstar!!!!

Thank you brianna for all your help!!!

I don’t recommend this public storage.This storage ruined my furniture. Be aware!

The workers are very courteous and understanding they showed me the stories room answered all my questions if I had to do business with them again I would

Vanyse was super helpful and awesome 10/10 would recommend.

Customer service is great here, Micah always keeps a smile on his face and is willing to help when it’s needed

I couldn’t be more pleased. Although, the size unit that I reserved wasn’t available on the day that I took possession, they upgraded me to a larger unit at the same rate! In addition, one can check out rolling carts with one’s ID ... making loading and unloading SO much easier!

Prices are a little high, but otherwise the staff is friendly and helpful.

Great service from Micah and Vanyse

No trashcans for any type of thrash is frustrating. In my opion there being lazy.

Venise and Melania was very helpful and polite the two of them helped me extremely well I was very satisfied

YUCK!!! This place is filthy they have rodents in the facility. The staff is VERY unprofessional and always have attitude as if they don't want people bugging them. Not to mention the price I pay for a 5x10 I can get at Extra Storage Space way cheaper . If I could give this place 0 stars I would .Never would I ever rent a storage space here again.

Brianna did an amazing job with the service today thank you!

Such a great place! I’ve never have storage before, Vanyse was super helpful! Such an easy process! She knew exactly what I needed to secure my belongings! Andrea the property manager was nice as well!

Vanyse was very helpful! She made getting my storage unit super easy and quick. She even recommended some amazing things to help protect my belongings! Amazing 10 out of 10 would recommend this storage place! Nick was kind as well. Great staff

Just want to update my review! Still a great place! Excellent speedy service from Nick and Vanyse! Very knowledgeable about what I needed to properly store my belongings! Will definitely recommend!

Thank you to Adrian and Vanyse for their helpful and friendly service!

The employees the man and lady working there today are giving out wrong information are rude as heck to others right in front of potentially new clients we walked right out they need to be fired what a way to lose business in these times because of rude employees

I will recommend this location due to great customer service!!! yeah this location needs to be remolded but the service is what keeps my items here!! I appreciate the managers at this location Adrian and Brianna for assisting me today with my payment.

I juat feel the need to advise people to to periodically check on items in storage. Thry allow homeless people to sleep in storage facilities as a paid customer and my lock wly changed.. Had to call police to make a report and break in my own storage and Corporate doesn't care

Felt the need to warn people..always check inside your storage..and get insurance, take pictures..u probably can't tell from pics but anyone can climb through the units. I found a homeless man in the unit changing his clothes and he admitted on video that he sleeps there, and the employees allow him because he is a paying customer..meanwhile the day before my unit lock was mysteriously changed and i had to call police to make a report and break into my own unit. Contacted corporate and general manager, district manager in which they avoided my phone calls and never returned my phone calls. Employees are lazy and don't do a complete walk through before closing time and that's why there were unaware the homeless man was sleeping in storage unit.

Why has the rent gone up so much? When i started in 2015 rent was$165 00 , a month for a 10' x 11" now it is $305.00 a month im taking my things out by the end of this month.

My storage has been broken into at least 3 times that i know and thats just a shame especially that I'm on the main floor Close to the entrance. My time is up gotta go. Other wise it has been a a long time paying rent for my things to just sit there, i should of sold my things instead of storing them i would of saved about $15,000 dollars . The staff at Public Storage were very nice.

Desk personnel are always friendly and helpful, and I like that I am on auto pay.

I had a really easy time going here. The staff is really helpful and explained everything thoroughly.

Very friendly and welcoming service. Secure. My experiences with them have been good.

Andrea is so good at her job! Go see her for all your needs!! Thanks again!

Muy feo y sucio

Older building and not atmosphere controlled.

It's good service non expensive...units are not drive up stairs and elevator access!

my daughter came in to make my payment and the workers were nice

Thank you to bri and adrian for awesome customer service

I had a great experience with this place!

The staff is always friendly and helpful

This is an average storage business, but the folks who work there are particularly friendly, & cordial.

Friendly staff with a nice sense of humor

Smelly & unclean .. Place was not hygienic at all.. Homeless living on Street right outside the garage bay doors .. The higher up people "in charge" need to figure that out!! The smell was unbearable,I got sick to my stomach.. If you get the 1st month "deal" that is what you will be stuck with .. The workers were awesome & kind & did everything they could to be pleasant and, help us -This is the ONLY reason for two stars .. This is not the place to bring things you care about to keep safe.. I would suggest you check out the space first & ask if they can move you, if your not happy.. If you have any other options I would suggest go somewhere else ..

So I came to this location, and a Mr.Nick helped me out, answered questions, and gave me really useful info for my situation. He was really nice and seemed to know alot! He was also very friendly and seemed like he really cared. 5 Stars!

You get lost

Thank you girls for your wonderful service Andrea and Brianna!

Came to Public storage today to make a payment and was hoping Debbie was there to wish her a happy new year. Debbie if your reading this Happy new year. And I hope to see you soon. Debbie was so wonderful and helpful when I rented my storage and I can’t thank her enough.

Thanks Bri & Andrea

Andrea was very helpful and made it easy to store my belongings. Thanks again

I can see you guys cleaned up a little bit but it's nasty and dirty in there

HOW MUCH IS THE RENT?

Ha! If I could give them no stars I would. I made a reservation and I came at 4:48 the lady was screaming hurry up we closing at 5. So I run in and told the lady I made reservations the Hispanic looking one was gonna do it but the other lady with red weave hair was like uh we close at 5 your gonna have to come back tomorrow. It was not even 5 o clock. And me and my son took a Lyft up there. Smh. So no Imma cancle the registration and go with another one.

Good service from Micah Brianna and rubi.

The stuff worker here is very helpful very nice always help she always smile. Very good storage

Nice clean

Helpful staff! One of the large bay doors couldn’t be opened so you have to walk a bit further but not a huge deal. Unit wasn’t swept before I moved in. Also not a huge deal. Overall good experience.

Nice place

Charging me another months rent after I moved out the day before the month ended. Ive made several calls and their DM is always in meetings & never available. I was told I would get a call back and so far nothing. I just received a collections letter charging me close to $400. Still nobody is able to or willing to help me clear this out.

the only reason I will give them a two start is the is the customer was hmm ok. what I didn't like I had roaches in my unit. they say other people brings in food that may be so, but other customers suffer do to that .

Everyone I spoke with on the phone at this location has been nice. I want to thank Andrea especially, she was extremely patient and professional each time I had to coordinate a couple of things to get a space for a family emergency. She never at one time tries to rush through my requirements. She looked out for the best deal I could possibly get. Thanks you Andrea for going that extra mile and making this a smooth transition with my family not having to worry about anything. Smooth transaction that was important. If it wasn’t for everything she said and did, I would have went elsewhere. Her customer service was on point! Thanks a bunch Andrea!!!

As a long time customer, i 've been here since 2008 and I am so grateful for the kind of help that I get from the Three workers here. Without their help, I would never have stayed here that long. For instance, one of my many needs is to have the storage be opened early, on time, and even later because I didn't finish the work that I must do. Debbie will always make sure that I can stay late so that I can finish my work! Another great need I have is to have a dolly available so that I can put my things on but a dolly is never available unless I come when the storage first open up. However, I can not always be here when you first open. Fortunately for me, Breanna would come to my rescue and give me a dolly just when I need it! The understanding that I get from Andrea for little things like leaving a mess out in the hall and not cleaning it up before I leave. She would just clean it up for me and not chastise me for it! I truly appreciate all of their help, their patience, and their understanding. I appreciate all that they do to make it easy for me to store things here!!! They have tried to bring the cost of storage down for me by trying to give me a smaller unit. For these reasons, I am able to continue to keep my storage for as long as I have!!! Sincerely, Anh Thu Williams.

helping my aunt and uncle move stuff into their storage. Memorie helped walk us to our unit when we got lost in the basement and did a good job helping even though it was her first day working at this location. Keep it up!

Memorie, Rubi, and Brianna were very helpful today. Thank you girls!

I never thought I would be reviewing a storage facility. Alas, here we are. Helped a friend move all her stuff in today, and our experience could not have been smoother. Memorie and Rubi were very helpful, provided lots of options for storage, walked us to the different units so we could see the sizing ourself, and were very patient with our group. I don’t need a storage unit, but when I do I know who will be in the running. Thanks again Rubi and Memorie!

The ladies today at public storage was very nice and helpful!!! and thank you Deborah for keeping a smile on your face from begging to the end good job public storage for having these ladies working here

The crew you got here at public storage have helped me so much and I appreciate their help so thank you for just being good crew

My visit today was scary, I don't think the lady who waited on me was in a good mood today, she was so rude and her behavior was unbecoming of any customer service position. I REPORTED to corporate

Horrible!!!

I've been renting 2014 and the staff here has always been wonderful. But Andrea Brianna and Debbie are my sweethearts. They are always so pleasant to see with a bright smile that lights up a whole town.

The multiple times we bombarded Andrea, Bri, and Trinell with questions, they never failed to answer and remained beyond polite. They were consistently helpful, extremely friendly and were a great help to us.

Rubí G. Andrea and Deborah always provide excellent customer service. Always see these girls busy cleaning up and maintaining facility.

Thanks for the friendly and efficient service I receive from the staff in the office . Special thanks to Andrea ,Bri and Debbie.

Service at this facility is always great. Thank you Andrea , bri, and rubí G

Very nice ladies who work at this company. Thank you Brianna , rubi M., And Andrea for your wonderful service.

The only thing that I do not like is that this storage closes to early.

Josie was very helpful, fast, and nice. Very Convenient place

Great brianna

Great

I called this storage place regarding a 5 x 10 storage unit. I inquired how much the unit would cost. The representative said he wanted to make sure that he would find me the best price possible. He relayed a bunch of information to me not leading up to the price. Therefore, I asked him what the price would be. He responded with a question about what I would be putting in the unit. I was a little weirded out by why he wanted to know what I would be storing, in that it’s none of his business. I responded that I was just interested in knowing what the price would be because I’m comparing different storage facility prices. He ignored my response and repeated the question by saying, “I totally understand, it will just help me help you better by knowing exactly what you’ll be putting in the storage unit.“ I said I just wanted to know the price, and he hung up on me.

Rubi, Andrea, and Brianna are always so helpful with all of my storage needs.

Too pricey for space you trying to rent. Building is maintained clean. Staff is friendly and knowledgeable

I myself have never had any issues with public storage...anytime I have used them, the prices were fair and I was able to store my belongings in a secure place, which is the ultimate peace of mind.

Deborah was very friendly and helpful assisting me with choosing a storage unit.

Brianna was so helpful and patient with me .With her help i was able to make a solid decision on doing business with Public Storage. She made me feel very comfortable.

Brianna was such a great help was able to get me into the size i needed with great promotion. Thank you brianna for your great customer service!!!

Andrea, jenn, and Bri were very helpful and professional . Thanks for the use of the storage

Andrea and Deborah is so nice! When ever I get the chance to come in to pay my bill it's always good spirits and no hassle at all. They're very patient with you and kept a smile the whole time. I love the service!

By the book storage.

This branch of Public Storage in the Long Beach has an excellent location just north of downtown Long Beach, near Signal Hill and is very easy to access, especially if you're using any type of large moving vehicle. The staff is very helpful, especially Deborah. I made my reservation online and she promptly called a short time later to introduce herself and touch base about my move in time and all that. She was very personable and helpful during the entire move in experience.

Easy and convenient

Can I deposit my luggage for several hours?

Akeya came in to rent a space and great customer person very friendly as well.

Akeya was very proffesional.. helped us out a lot looking for a space

Thank you Brianna and Andrea. For always being so polite. They always take the time to ensure everything is going smooth with my unit. Not to mention when i needed to transfer to a better unit they were willing to make sure it was the best fit. And a better rate. Doesn't get any better than this!

Jacque had awesome customer service for it being her first day... Her personalality is perfect

May I storage my car there ?

Andrea Brianna Jeremy great costumer service very helpful will recommend to friends great experience

I glad for space availability, the storage is very clean

This is a NEGATIVE review for the PS customer service/call taking dept, NOT for the actual location off of Atlantic Ave/Willow St. (Long Beach, CA) I called asking for info for the 5x10. The person on the other end of my phone call was Felix, the call taking dept. I called on Friday. Two day later, Sunday, their customer service calls me to confirm my application. I never called to place a “reservation.” My issues: 1) is the only reason they collect my name and phone is to harass me via phone call and email?, 2) how does my call gets misconstrued when I’m calling for INFO to making a reservation? These two issues make me believe PS aren’t really LISTEING to their customers when they call for info only, POOR business practices by jumping to conclusions by pressuring me to rent from them. STOP IT!! If I already called asking for some info, I’m pretty sure I can call a second time if you’re the right fit. Should I start calling the Distric and/or Regional offices to stop these harassing calls?...because I will. Or, I could start calling the Better Business Bureau.

I love this public Storage , my favorite employees are Breanna & Andrea . They are always such a big a help to me and are so kind. Because of that I’m always recommending this public storage to friends and family .

This public storage location is the s*** to me I really like the fact that it is extremely sanitary and the employees are very friendly especially my opinion Brianna and Andrea. The others are cool as well but those two are my girls lol they are very professional very well spoken and always kind to all the customers. So if you are in the Long Beach area and looking to store your property make sure you take a trip down to that location and look for Bri AKA Brianna or Drea AKA Andre and tell thwm Casino sent you LOL.

The management here is lacking. No one has authority to do sh....corporate wants you to call store.....store says call corporate customer service LOL. EVERYONE TRYING TO PASS THE BUCK CUZ ITS NOT THEIR RESPONSIBILITY!!????

Jeremy helped me set it up in minutes!! Great!

Brianna and Andrea were quick helpful and friendly

Thank you brianna and andrea for the great experience and saving me some money on a storage. A dollar promotion for the 1st 30days what a deal. Thank you ladies!!!

Brianna was amazingly helpful & a pleasure to work with. Extremely accommodating as well as patient. I would & have recommended this site because of her.

Brianna/Andrea. The manager's were very helpful and skilled (people friendly). They made my experience a " PLEASANT ONE "! Thank for having excellent people working at property number 23027.😎

I rented a storage unit this morning at the Long Beach Store and was assisted by a young man named Jeremy who was extremely helpful and polite! I was very impressed by the entire operation!

Coming from Wisconsin and found this place great place to store staff is real henry is a real nice and knowledgeable manager keep up the good work man

Just wanted to give a huge shout out to the ladies here at long Beach Blvd Jen, Brianna, and Andrea. They are always amazing when I come and make a payment. Always greet me with a beautiful smile . They are honesty an amazing asset to this facility and deserve a raise. Thank you Ladies

Jenny and Andrea have a great attitude and great public relational skills. They are a great asset to Public Storage

Jeremy was very kind and helpful. Made registration so simple. Good vibes

Thanks to these beautiful ladies jennifer and brianna who makes everytime i go in a pleasant time at public storage. Not only do these 2 ladies help me but pm andrea helps as well. Today at the storage mike, jennifer and brianna took the time out to hear my wonderful stories while making sure my storage was clean. Thank you beautiful ladies for the great smile and mike thank you for your help. Go lbb team!!!!!!

Brianna and Michael were very helpful with me moving in today!! They made everything very easy for me. Thank you!

Gary was my agent, he was very knowledgeable about the different size units, agent Bre and agent Andrea was also great! Love there customer service!!! Y'all rock!

Bri And Gary great in the Service That they give me great pleace to have a storage at good people thanks

I just want to give a huge shoutout to the staff at this facility. Bri and Andrea are amazing. Bri was so patient with me and helped me find a smaller space at a more affordable rate. Couldnt have been pleased today. And thanks Mitch for always being my friend.

Great customer service, got an awesome deal the units I rented. The rep Jeremy was very helpful and pleasant.

Andrea, Breanna, and Jeremy were very helpful when I stored my vehicle there, and when I retrieved it. The three were very professional, friendly, and prompt in assisting me. From my first call to make my reservation, during the process, and to finish, they were phenomenal. Store #23027.

If you can avoid public storage there add line freaken loan sharks and cons and no matter how many years you have been with em they will still cheat you

Fast and friendly service!

Brianna was a great help she helped me choose the right size space for the best price. Thank you Brianna!

Gary and Bri were great help at public storage today

Fair place.

I had the most wonderful experience when obtaining my storage unit. Andrea was very helpful and energetic. She made sure I was satisfied with my unit and even re-mopped it. She went above and beyond her duties in my opinion. She is a great asset to PS!!! Thanks again Andrea for your hospitality!

Gray Serbia Noemi

This was by far my best Public Storage experience!! The staff there are kind and helpful! I came in and Andrea and Brianna, both wonderful ladies, patiently looked up my act to help me pay on my moms storage. Great customer service, definitely recommend coming here.

Hate this place. We went in to get our items out of the storage nd our stuff was full of rat poop 💩 and eggs

This location is spectacular to myself; I must say every time I enter the building I’m always greeted with a pleasant smile. Let me continue by saying Andrea, Brianna, & Gary are wonderful staff members with extraordinary customer service skills always helping me better understand the charges that tied to my account.

Dirty, dirty, dirty!.. don't rent this location.. im stuck now because of the cost of relocating to another location, but if i can save you, then good. The workers literally told me that that location has a rat and roach problem because they allow homeless to live in their units and the management doesn't spray poison often enough. Right now I'm stuck waiting on an insurance claim because my couch, bed and cloth items had bugs on them, and my antique sewing machine and some of items had rat fesces and pee on them! Horrible.. Don't go there

It was nice ce

Don't use this one.. my stuff was damaged by rodents and bugs and this place is filthy and tons of homeless hanging around because they live in units here.

Storage not was easy to access. Had no issues. Wish they were open later hours but understand why they have their regulations.

Quality st

Can’t reach anyone had to go through their call center to reach an answering machine. This place has been a complete nightmare. Don’t expect “payment successful” message when you make a payment online to actually mean that. What it should say is “payment submitted “. It’s misleading actually it’s just a flat out lie because the payment doesn’t go through until days later ... if they sent the message then it would be accurate but they don’t. I received late fees and bad check fees and Who knows what else because no one ever emailed me to tell me that the payment didn’t go through so I was going about my business thinking that was taken care of. And also if you add anybody to your account an authorized user That essentially doesn’t mean anything because now my authorized user who am I authorized to represent me and be able to move stuff in and out she can’t do anything they need my signature while I am trying To make a living I can’t just leave work that is what I thought I added her as an authorized user for so that she can go without me but apparently authorized user doesn’t mean anything. Don’t waste your time with this place find somewhere else.

Staff nice. Senior Management terrible . Place is filthy with mice and trash everywhere.oving out ASAP

Andrea, Brianna, and Robyn were extremely helpful!! I've never needed to rent a storage unit before, so they called me immediately when I reserved the unit online, they answered all of my questions, and got us in and out in less than half an hour. I loved their efficiency!

I had a great experience storing my things here. My things were in storage almost 2 years while I was out of state, I worried about my items from time to time but when I finally got to go pick my stuff up it was just as I had left it, undisturbed for 2 years. The facility itself is a bit dirty once you go into the hallways but that did not effect my things. Thank you public storage long beach for being so awesome and always providing great customer service!!!!

These 3 beautiful women go by the name of Debbie Bri and Andrea helped me out with my move in. As well Debbie made sure I protected my belongings with boxes and tape thank you so much ladies.

She's a blessing

The management doesn't even deserve a 1 star. My stuff was destroyed by mice. I don't even know where to begin. Rat urine everywhere, dead critters all over my stuff. Holes on my furniture, clothes and boxes. Rat turds in my boxes, and chewed up books. I called headquarters to ask why I was being charged for the following month, ( I was on a pro-rated contract), they said they changed its without my knowledge and every year I kept getting an increase. I had to fly from alaska to move my stuff out of their, At which point all of my valuables where already destroyed. Rude management, I called the head guy. Complete jerk, I even recorded our conversation, I wish I could upload it on here so you guys can hear how condescending he is, even after the fact that I rented from them for over 5 years and hundreds of dollars down the drain. Never again.

Muy carro los precios

Andrea, Gary, and Henry were very helpful with everything. I am grateful for their help.

Manager Debra killed it she helped us a lot and answered all our questions thank you again for your help

Two beutiful and gorgeous young ladies with excellent customer service. "Andrea and Destiny the best

Destiny is the best. Wonderful service at this location.

Came in yesterday to look for a storage and Cathy & Juan were so helpful in finding me the right size space. There costumer service was outstanding. I recommend this place to anyone looking for a space. Thank you both of you for a great experience.

Amazing service! Thank you Juan!

Frindly staff. Hours suck. They have roaches.

Very kind staff

They worked great with us

Great !!!

All the employees are great they really have good vibes

Good for short and long stays; however, it does get pricey through the years.

Do you have auctions on line

Cathy was more than helpful in finding me the proper storage container for all of my items as well as finding me the best price. She definitely deserves a raise!

Cathy was so funny and made the move process on a holiday that much easier for me. I had reserved the wrong unit size but Cathy didn't hesitate to find me another unit at the same rate as the one I saw online. Thanks again Cathy.

Customer service is great, but location is a bit shady, I was assured no break ins have ever happened and they have video surveillance

Horrible

Is this location real open sundays

Always raising the rent, and relatively unfriendly staff.

Tanesha,and Kathy as well as your staff members were very helpful and kind.Great customersevice .thanku 😁

This place is run and operated by cold heated crooks! The lack of intelligence due to the employees not being able to get paperwork and dates correct and blaming the computers are down, you will lose your belongings, I spoke to a women working there to confirm an auction date and then confirmed the date back to her , I was there on the date we confirmed and when I was there another employee stated you had till 9 today, good thing you came today its the last day, takes my payment while waiting for receipt he said oh wait it was yesterday at 9, then tells me 12 on confirmed date? So due to them not getting there end straight I lost my belongings, However I filled a lawsuit against them and thank god my friend who is an police officer was with when I called and heard me confirm the date and time! So they accepted and took my lawsuit!!! Like the judge said late payment or not that's why there is a deadline date and incompetent people that fail to give the correct date should not be running a business, and for that I lost all. So he said for that I'm excepting this lawsuit and handling myself!!!!

Bri was soo very helpful and professional. I felt like she truly cared about my items not gettiing damaged by anything while i store them there and she made great suggestions about items to protect them. She and Cathy are amazing. thank you so much!! also please hire cleaning people to clean out the spaces..i dont think that its appropriate that someone like bri have to clean them..

Good place good price

Staff is not friendly

This is a nice place . Cathy Kat has great customer service. They helped me pick out a great storage space that I needed and for a great price. I would recomand this place to family and friends. thanks for the great service.