Public Storage Self-Storage Units at 27201 Cabot Road, Laguna Niguel, CA

María is the most professional and deliver an awesome customer service! Thank you!

Excellent service, Maria is very attentive and gives exact and clear information. definitely my favorite storage.

Maria Has been so kind and helped me so much. Her customer service is fantastic.

Maria was super helpful! Needed a bigger space and she was able help find a bigger unit for us. Friendly staff and super helpful.

Maria , the Manager in this location is awesome , very professional !!!

Maria was the greatest. Thank you PS

Thanks for your help today Maria! You are Amazing!

Thank you Tina!

I have been at this storage unit for about two - three years now and I am so grateful for the women that have been so nice and polite to myself and my family. I have just met Maria and she has been extremely kind and compassionate about my situation with my car getting stolen. It’s been really hard and it’s nice to see anyone take the time to ask and see how we’re doing.. I truly like this public storage a lot and I feel my belongings are safe. A special Thank you to Maria for being so ethical and kind to my family and I during this hard time.

Always a great experience here! I come to pay my Moms unit and Maria is always friendly, always with a smile on her face, Epic Customer Service, this place is amazing clean!! Office smells always good!

Maria is always very helpful and friendly. Great customer service!

Ms. Maria is an outstanding property manager. She goes above and beyond to help out various customers to see their needs and to make sure to everybody is satisfied. She is well knowledge of the day-to-day process of keeping this public storage facility operating like a well-oiled machine

Maria is the most kind and helpful person from Public Storage! She is great! Robert

Excellent customer service, thank you Maria

I give Maria and this Location 5 ⭐️⭐️⭐️⭐️⭐️

Worst storage facility. The district manager Lizanne screams at the customers. No cameras and the storage facility was not secured and numerous breakins occured. Public Storage put on new locks and did not tell anyone. Units were ransacked. Thousands of dollars of valued itemsstolen.

I want to take the time to thank Maria and Tina. I had a lot of questions and they took the time to answer my questions. They were so polite and very knowledgeable. I wish there were more people like them.

Public Storage Good location. María has excellent customer service, very professional, she gave me exactly what I was looking for, she is the best, 100% recommended.

Maria was very kind and helpful in the process of assisting me with obtaining the right storage unit at the right price. She went above and beyond her duties helping me with needed supplies. Followed up with phone call to make sure all was well and provided excellent customer service. Thank you. Terri

Great customer service, the manager Maria was super helpful. Big shout out to her!

Wonderful helpful staff. Maria and TC are the BEST! We highly recommend this place.

What a great experience and would highly recommend!!! They went above and beyond for us and made it so easy. Maria has excellent customer service and is so nice and helpful as well as TC the outside guy. Don’t hesitate to bring your storage needs to this facility as you will be well taken care of!!!

I would like to thank Maria, for offering her excellent customer service. Every time I come in, she has always been so informative, patient and is definitely a problem solver. Maria, your kindness and professionalism has not gone unnoticed. I recommend this location to anyone considering a storage unit. The facility /units are always clean. Easy to locate, easy access and cameras/security on location is great. 👍👍 Thank you kindly, Sabrina R.⭐️⭐️⭐️⭐️⭐️

Is t Great place thk miss maria is so Great person thk very much is very sweet have Great time

What a smooth journey through my first experience in using a Public Storage facility! Maria was a great help every step along the way till I have my stuffs in my unit. She went over and beyond in helping me secure my stuffs properly. Since it’s my first time to use a Public Storage unit, I had “bumps” along the way and she has smoothen everything up. Thanks a lot Maria. You’re an angel! I’m glad I chose your location to store my things.

Maria is very helpful and kind guy. Thx Maria

Maria was very helpful person. I will recommend this location to anyone..

Maria is great. Very professional and she answers all questions with patience and knowledge. Excellent asset to your team

The best Public Storage site ever. Super clean and newly built. Maria, the manager at the site, is terrific. She’s always available to help me.

The service here is wonderful. The people are very nice especially Maria, who was very helpful and understanding. I 100% recommend coming here.

Maria she did excellent job to help me move in to the storage. Thanks

I like this location, very good storage super clean and the staff is wonderful. Maria was super helpful, attentive and very kind to me. She does amazing work with the clients And in the weekend the person in charge even he helped me to move my stuff great service here. Thank you Geraldine

Great location. Very clean and well run. The manager Tony was very helpful and patient answering all my questions and concerns. I feel my things are very safe here. Thanks Tony

Lee was amazing really great guy. Helped keep get everything settled.

Paul was great

How much for a 10x15 unit, inside access

Great customer service from Jackie, she was so professional, helpful and nice to work with. Thank you Jackie!

Lee, the property manager, helped made our move-out easy. He was friendly, professional and helpful.

Miguel was very helpful. Appreciate that he made his way over from San juan to the Cabot location. Great service

Cleanest self storage place run by a amazing women named Fran.. She is so sweet and hardworking.. So grateful for her when I was having a tuff day..

I would just like to give a shout out for Fran. She is sweet person and I am happy to have her when I need anything. You should know that I have seen her walking the property with a cart and her broom many times and I’ve seen her dusting the storage doors. She is certainly a great asset to Public Storage Dave H

Fran very helpful individual. I was supposed to check in at San Juan location but noone there. After calling central no multiple times, i was referred to Fran. She waited for me til 5 pm. What a nice lady. We need more employee like this. She is dedicated and helpful. Will be happy to refer more clients to her. Businesses need people like her. Good job Fran.

Great storage units. Clean, safe, accessible. Even fit a semi through the gate. Fran is amazing. Very accommodating, helpful, thoughtful.

Fran at this location is best I’ve dealt with. She is ALWAYS kind and professional. We can use more employees like her EVERYWHERE

Fran- I love this public storage. Fran is the only reason why. She is the most professional and sweetest employee. She made me feel really comfortable about doing business with this public storage.

Fran was great!! Very friendly and helpful. Happy I found a good storage place with great management.

A Great storage facility at a reasonable price. Iam here close to everyday for the past two months. Staff is available and friendly to answer and questions and Fran in particular has been very pleasant to talk too and super helpful! 5 Stars

Fran was wonderful, she was so helpful in finding us the size storage my husband and I needed. She explained all the agreement terms, before signing. She is very courteous and pleasant to work with. I highly recommend Fran to help you with all you need at Public Storage.. Thank you Fran. Samir and Ana

The customer service is great and I always trust that all of my stuff is safe and secure!

In addition to the beautiful & clean facility, the team at this Public Storage makes this place 5-star. Fran and TC are always on site and available to help. I highly recommend this storage facility.

Fran is absolutely amazing! She was a perfect example of high level customer service!

We shopped around for great locations, decent prices and late hours for storage and chose the Laguna Niguel storage for these reasons, but what has made our experience is dealing with Fran. She's kind, helpful and goes above and beyond. Would highly recommend.

Fran made my day! Her service was A+! She makes this Public Storage facility feel so personable. My family was welcomed with kindness. Fran was able to answer all my detailed questions, helping me to make the best choice. I’m very happy with the units we got!😃

I've rented a unit here for several years and it's always clean and safe. The property manager Fran is very friendly and helpful. Recently, I received notice of a big rent increase. After talking it over with Fran, she was able to negotiate a significantly lower rate for me. I was so relieved! I really didn't want to deal with the hassle of moving. Thanks Fran!

I’ve been renting a unit here for about 6 months. My rent is going up 20% this next month. That said, I have to mention that the manager Fran has gone out of her way to help me try and lower the price of the renewal fee with corporate. Even though the requests were denied, I still want to rent and pay the price because of her. Fran is the best and I feel safe having my belongings in this particular establishment because of how caring, reliable and thoughtful she is. I don’t like the price and I can’t really afford it. But I’m not going anywhere because of Fran. “Hey corporate. If you read this, Fran deserves a raise”

Fran was very courteous and explained all my options in renting a space.

Fran was amazing! Went over the top to help me get situated!

Fran went above and beyond to help me acquire a larger space for my current needs. Very helpful and very friendly.

Fran is so exceptionally sweet. She was prompt, detailed and answered every single one of my questions. The property is super clean and worth the little extra you might pay. I definitely recommend

I've been a customer here for many months now and am always blown away by how friendly and professional the manager Fran is. Such a kind and friendly human being. It's not easy doing what she does, but she always manages to make you feel valued!

for Fran, manager of Laguna Niguel location, very helpful and knowledgeable

Fran called me back super quickly and was very kind, very helpful, and answered all my questions. Been using a storage unit here for a number of years and it is always clean, quiet, and the office is always very helpful.

Fran was very helpful in the move out process. Would highly recommend this location.

FRAN WAS AWESOME! She was SO KIND & HELPFUL! She makes this a great place to store your items! FRAN was/is professional, a perfect representative of Public Storage & makes the company look great!😃

Fran was awesome. I can’t say enough good things about her. She found a unit for me and had me fill out all the tedious but necessary paperwork with a smile. Professional, cordial, friendly. She has a cute personality and a nice little laugh.

Great location the bldg..Fran is on target.!!!

A great facility and very well run. I called around and visited several in the area and this offers the best value for what I was looking for, temperature controlled units. Fran was also very nice and helpful.

A great facility very well managed and clean. Fran and TC and awesome as well. I shopped around for a good place and I'm really happy with my choice 6 stars lol. Their location also offers climate controlled units.

Fran and TC are the best!!

Fran is an outstanding- thank you Fran!!

It’s such a relief when you finally find a storage unit company that feels like a second home. Fran has this place running flawlessly! Always clean, always secure, always an incredible experience!

Johnathon was so friendly and helpful. Straight to the point and very knowledgeable. Thanks for great customer service!!

Fran is absolutely wonderful. Totally helpful with a smile and so happy! We needed help with a lock and she helped!!

Really like this facility because of the great customer service!!! I had a family emergency come up and had to deal with something about my two spaces at this property and Fran went above and beyond to help me! She was very sweet, efficient and took care of what I needed done immediately so I could attend to my family. I would rent here again just for Fran!

Great service from Fran!!! Love you!

Love this Storage Facility. Mostly because of Lovely Fran She makes every thing so easy. She is so Sweet and accommodating. I didn’t realize I didn’t give Fran 5 Stars. I would give her 100 stars if possible In the last couple of years it has been impossible to receive such Fantastic Customer Service 💕

Prices seems high for what they offer.

Jonathan was a HUGE help with my out of town storage unit conversion. I’ve moved many times over the years and he is the best! Great service!

As a small business owner they have been very accommodating friendly and kind. Would highly recommend this storage location.

Excellent always. Very clean and organized facility. Fran is always friendly and willing to help.

Scott was very nice, patient, and helpful! This is a nice facility with smart workers!

Moving is the reason I looked up and found public storage. Lucky me. Fran is a phenomenal human being. Can’t count how many times I’ve returned to pick up, yet another size box or wrapping paper we needed, Fran went as far as to go to another store to get the necessary boxes I needed. Thank you so much.😎✌️

A disabled friend rented a unit there and Fran was very helpful and understanding on several occasions when special considerations were needed. The facility is clean and the units are easily accessible with carts and dollies for transporting furniture and boxes to and from the storage units.

While I didn't end up renting a unit (too far from my home) Fran was extremely friendly and super helpful!

I am so pleased with this storage company! I had the kindest help her name is Fran! I was moving from a 6 bedroom home to a great apartment but storing all that furniture and kid stuff took up two storage units. I came in to get help with getting one huge storage and moving everything over! She helped and was so thorough and kind. I’m stoked I picked this place!!! God bless!

I love the Public Storage at 27201 Cabot Road. The management team is just amazing. Always there to help. Never had any problems. Area is always clean and easy access to my storage unit. I recommend them highly!!!!

Fran is awesome. We moved in last Saturday and had a wonderful and smooth experience. Highly recommend!

I went into Public storage on Cabot looking for a storage unit. I was greeted by Fran working the front desk she was very friendly and helpful. She showed me around the units and the facility was very clean.

Jonathan helped me out immensely with all my storage needs. We greatly appreciated his help with the whole process! Can’t recommend this place enough

Miguel is a huge asset to this company and he absolutely made a difficult situation easier.

Kelly was amazing. My mom just moved in with me and she had way to much stuff🤦. I was over welmed and need more space then what I had originally got. Kelly helped me out with getting me a larger space and being able to change units on the fly was awesome..

Margaret was extremely helpful and efficient in getting me setup with a unit. It was quick and easy. Margaret is very friendly and walked me through the process. I highly recommend this facility.

Margaret is so extremely professional and helpful! Rental process was quick and painless and the unit was spotless.

Margaret is so helpful at the public storage she goes over and above to make sure everyone’s needs are met. The place is always clean and well maintained. I’m super happy storing my stuff here.

Staff does a great job of keeping the facility clean and well kept. Margaret is super helpful, always willing to help and answer any questions you may have.

I have a unit over at the Whatney location and i am looking at moving over to the Cabot location. The Cabot property looks much cleaner and have friendlier staff. Margaret was very helpful and informative! I recommend this location to everyone!

Had a spot here for a little over a year. They raised the rent twice within that time. I called to check prices of the same size unit I had and was quoted a much cheaper price. I asked if they could reduce mine to what new customers are getting and they said maybe if I move units. This is a horrible business practice to raise rent on existing customers. They bet on the fact that people won’t take the time to move their junk if they raise the rent but with the cost of a u-haul and the same size unit at another place, I still saved on what they were charging me. Don’t let them get away with raising rent for no reason.

We needed a bigger storage unit and Margaret was able to make the transfer from our old unit quick and painless!

I went in today to open a new storage unit and Margaret was the one to help me out and she made everything so easy to understand. She was very patient and helpful when it came to all of our questions. Thank you for the help!! :)

Kelly was so helpful in securing my storage unit. She made sure the lock on our unit was fixed and followed up just as she promised. Great customer service .. thank you!

Kelly was amazing and organized and had me in and out with excellent customer service. All my questions answered and I got a good deal on my first month. I recommend 💯

I worked with Kelly at this facility. She scheduled my appointment, showed me the unit and , made the sign up experience painless. Great service, I am a new customer.

Love this place!!they are always so helpful,friendly,clean,and on top of everything it makes having to deal with a storage a little more bareable. Thank you specially to kelly for all the help and for making me feel more comfortable there!

Kelly was very helpful in renting me a space at Public Storage. I would recommend her services to anyone seeking a rental space.

Our storage unit was broken into, despite this being one of the most secure locations in the area (indoor storage on the 2nd floor). Big master lock was broken off the latch. A bunch of stuff stolen from inside, and other things damaged. This is very disappointing as we've trusted Public Storage with our belongings. Location manager won't do anything for us - not even help with the storage rate. They don't seem to care about the tenants at all. This also seems like an inside job - as the thieves knew exactly what to look for. They went for a jewelry chest (good thing it was empty), and it was all the way in the back of the unit, behind about 20 boxes. Other boxes we left closed and untouched. Some electronics and artwork was stolen too. Not cool! Again, our family is extremely upset and disappointed, and our trust has been broken. We will be looking to leave ASAP. Renters be aware! Public storage has a new meaning, it's NOT yours, it's actually public! What a shame.

I've been renting a space here for 10 years. The facility is clean and the staff is fantastic!

Storage is a tricky thing. If you choose wrong you're stuck, as moving your items can be costly and time consuming. Know that with Public Storage they have your back and the facility carries any moving supplies you may need. If your storing annual items such as Halloween or Christmas the location of your items can be stored upstairs in the low rent district. Whatever you choose with PS is the right choice and move in specials are a super deal, grab them as they change daily, supply and demand!!!! Don't procrastinate, what's the Nike motto ??? "JUST DO IT" !!!!!

Absolutely ridiculous. Employee at this local took 2+ weeks of consistent begging to see if they can get the lights to work in one of the most expensive units at this location. Took another week till someone finally put in an official request for maintenance to fix this issue. Now they’re saying it’ll take another week to process the ability to turn lights on. What kind of backwards operation are you people running here?

We had a great experience at Public Storage Laguna Niguel...Lauren is extremely professional as well as being very nice and accommodating. I would highly recommend storing your items here...if we ever need to store again it will definitely be here. Thanks Lauren!!! And thank you for the ice cold water you brought out to us on a day when the temperature was over 100 degrees. 😓😊

Kelly was immediately forthcoming with all the information that I needed in order to make the best choice for my storage unit. It was a miserably hot day, and she offered to give me a tour of certain units to help me make up my mind. She walked me thru every step easily and quickly. I was incredibly pleased with my experience!

Nice facilities, great service!

Lauren was extremely helpful during my first time renting a storage unit! She made it easy and was very informative! Thanks Lauren!!

I have had a great experience all around at this Public Storage. The property is immaculately clean and safe, the staff is friendly and professional. I managed to lose the keys to my storage unit. Kelly was sympathetic AND helpful. She quickly put me in contact with a locksmith who resolved the problem for a very fair price. Kelly is super friendly and engaging with her customers ... she represents Public Storage very well. I would highly recommend you see this location for your storage needs!

Thank you so much Kelly, I really appreciate your efforts. The customer service you displayed was great and you really helped me in a rush. I definitely recommend this location, and definitely suggest you ask for Kelly. Thank you again Kelly.

The manager of this property was a very knowledgeable, professional, and helpful and pleasant person to deal with over the phone – from Colorado! I was trying to arrange a move of all our furniture from our home in Colorado to CA, and if were not for this manager, the movers would have found no storage unit in CA. I owe this manager a great deal of thanks.

We met with Kelly who absolutely fantastic. She explained all the details of the storage space we needed, gave us the quick tour. We selected the appropriate sized space, signed the contract purchased the insurance all within 20 minutes. Kelly provided us with all necessary packing materials and was more than thorough on explaining anything anyone would need to know. Excellent experience!

Susan helped me back in March and she went above and BEYOND. She stayed after closing to make sure I was good getting my stuff locked away. Accommodated me last minute. Thank you Susan and PS!!!

Kelly was extremely helpful. Excellent customer service skills.

This location is awesome! And Kelly is even more so! She was tremendously helpful, and took great care of me. Times are tough for all right now, and she makes it a very pleasant visit. Thank you once again Kelly for everything you've done, you are amazing!

I had the pleasure of speaking and purchasing boxes from Kelly! She was so helpful! We had a great experience there!!

This is a great Public Storage! The place is clean and neat, and the service is great. Kelly is always courteous and helpful. I truly feel that my storage is very safe here.

Kelly was friendly and being a first timer, she answered all my questions patiently. Showed me the unit I was interested in and when I didn't think it would accommodate my needs, she showed me a great alternative at a very decent price.

Over the years I have rented more than one unit at this Public Storage location. The property is VERY clean and the staff couldn't be nicer! I have been helped numerous times by both Kelly and Susan. I have been shocked more than once when I have walked in the front office, greeted and my name remembered - very impressive! Good job Public Storage on hiring a fantastic staff!

I had to move spaces within the property and Kelly helped me with that. She's very professional and very helpful.

Kelly rocks!

Kelly was very helpful and friendly. She helped me with any question that I had. I’m recommend this public storage location specifically. Also to ask for Kelly because she is extremely helpful.

Great having Kelly on the job to help us - she is a SUPER asset to your team!

I was so impressed as to how clean the facility is! Susan is extremely professional and truly cares about your needs. Public Storage has a real asset. Cathy Dorsey

Second time to this facility, worked with Susan both times. She is a pleasure to work with. A asset to your company !

Really clean place, easy to find, phenomenal customer service,Suzanne was awesome person to work with. Would definitely recommend this place

Manager was Fast and efficient. Site was very clean and so where the restrooms!

Susan is awesome! Very nice and accommodating. She was able to set me up with a unit and help a gentleman call a locksmith in a very professional manner, after about 30 min of paperwork, I was in my unit hording my belongings. All in all great experience. I definitely will be back....

Went to public storage and susan helped me out alot and i am looking for a storage unit

Susan was extremely helpful. Looking forward to coming back again. Thank you Susan

Super friendly staff great location

I came in to buy boxes and I talked to the nicest woman named Susan. I will for sure use your site the next time I need a unit!!!! Thank you for making my day!!!!

First off, Susan is awesome and was always extremely helpful and pleasant. I would still have a storage unit here if I hadn’t moved to Monterey. Thanks for the great experience and always being friendly and extremely courteous. Susan represented the company with extreme professionalism! Thanks again! DG

I’ve had a storage unit here for a few years, and Susan was always very warm and helpful.

Suzanne today at the public storage was an awesome lady she was super friendly and very helpful

Susan at the front desk was extremely helpful today as usual! The Facilities are always emmaculate.

Very clean facilities from the front office to the storage unit. Susan was very helpful with my moving out process made it as easy as possible. Would definitely use this Public storage again for future storing and would also recommend it to others.

I came to this storage facility on 1/9/20. After a long dreadful week of constant moving I just wanted to be done with it. With a full Uhaul car loaded up to the top with my bedroom set ext. I should mention before coming to Public Storage I have only gone to one other. Prior so I did not really no what to expect. I was greeted and met with Susan which was just an absolute pleasure to be around with, very positive and all around great vibes. Not only was she kind but extremely helpful as well. I was in a huge rush and in pain from moving and without even asking she brought me a dolly which made the move an absolute breeze. I highly highly recommend coming here for storage.! And if you do AsK for Susan! You rock Susan thank you for everything!

I stopped by to pick up packing supplies. Off hand, I was greeted by with a genuine smile by Cindy. She was very knowledgeable, helpful, the items were competitively priced, and most importantly made my move easier than I thought!

Susan, the Property Manager, was extremely friendly and personable and went out of her way to help us find the best unit for our needs. Property is clean and units are very well kept. I recommend.

Thank you!

Very clean & well kept property. Susan is very helpful.

Susan provides the best service! So helpful.

Manager at this location Susan has been helpful. She is on top of it. Great location. Clean and organized facilities. Kept routinely clean and maintenance has never been an issue for me 👍🏽

Susan was incredibly helpfuli n finding a storage location that was more convenient and cheaper

Excellent facility. Susan was great to work with. Would use again in the future if needed.

I have used this Public Storage facility a number of times over the past 6 years. It is certainly one of the best rental outfits I have used. The facility is very clean, provides a rest room for customers, is well lit, good hours and friendly and helpful staff. Can't say enough about Susan who I have dealt with for sometime. She is highly knowledgeable and always friendly and quick to respond to any problem I may encounter at the facility. Great service from very good people. Update - Just wanted to make sure everyone understands who well run this Public Storage facility is and the great job that Susan and her team have done in keeping the customers happy and the facility in top notch shape. I have used some other storage facilities in the past but keep coming back to this Public Storage because they simply make it so easy for you to maintain your space. Keep us the good work Susan and team.

Susan was amazing and Super nice to help and answer questions. I would highly recommend. Susan made it a pleasurable experience. Thanks so much! The storage units are extremely clean and easy to get to.

Susan is the epitome of a professional customer service representative. So appreciate her assistance! She's a keeper! Thank you!

Susan Was a major factor in making my re-enstatement to Public Storage easy and professional. Susan display the effort showing me that I mattered and that I was important. Thank you Susan for the way you handle your business. All my best, Jeff

Susan was very helpful. The place is clean and offers great prices

Susan at the Laguna Nigiel location is very helpful and very nice to work with. She is so patient as well..

Susan is very friendly and helpful. My unit was perfect for my needs. I recommend this facility.

Went there the other day whose and helped us it was wonderful experience will be coming back

Had grant experience Susan very helpful

Went in there to check on storage prices and Susan was very helpful!

Went here the other day looking for some boxes and supplies Susan was wonderful great experience will be back

Susan and rest of management staff easy to work with. Great service with easy access and reasonable rates. They go out of their way to accommodate.

Susan is the absolute best! She’s kind and helpful! She truly appreciates her job and employees like her are rare! Susan made my challenging experience enjoyable! I couldn’t believe it! :)

Fantastic customer service with Susan!!!

If it wasn't for Susan we might have entertained taking our storage somewhere else! She is very personable as well as extremely professional and I always felt confident our items in storage were always safe. She is a credit to your organization and you should take good care of her. Sincerely, Georgia

It was really great working with Susan. She understood my needs and helped me get everything quickly and easily.

Susan was very helpful, Thank you!

Excellent service. Susan got me my storage unit in no time at all. She was getting ready to close the door, and let me in to get me through the entire process in less than 20 minutes.

I just wanted to give a shout out for the great service I always receive from Susan at this location! She always goes above and beyond to help you and is always very friendly and happy! She has been quick to respond in returning phone calls and keeping you updated on your account before you have to pay the horrendous late fee! Thanks you, Susan! Keep up the great customer service!

I NEEDED A STORAGE UNIT A.S.A.P!!!. THEN I HAD PLEASURE OF MEETING SUSAN AT PUBLIC STORAGE. SHE WAS THE ANSWERS TO MY PRAYERS, A TRUE TOP SHELF PROFESSIONAL SHE WAS ABLE TO ACCOMMODATE MY STORAGE NEEDS ON THE SPOT AND ANSWERED ALL MY QUESTIONS ABOUT POTENTIAL UPGRADES . SUESAN WAS VERY PATENT AND PROFESSIONAL AND NEVER SEEMED TO BE BOTHERED MY INABILITY TO DECIDE ON A UPGRADE BEFORE GOING INTO CERVICAL SPINE SURGERY. I KNOW THAT MY PERSONAL BELONGINGS ARE SAFE!!! I WOULD AND HAVE RECOMMENDED SUESAN AT PUBLIC STORAGE FOR ALL THERE STORAGE NEEDS!!! YOURS TRULY, WILLIAM DIAS

Jazz was a great help to me. She was personable, knowledgeable and got me squared away quickly

Great , professional

Great location, clean and safe....Susan is a great employee....always professional...even have me a bottle of her own water as I was dehydrated possibly having signs of sun stroke. Thanks Susan

Great location due to customer service provided by Susan

Susan at Public Storage in Laguna Niguel is always so helpful! She is willing to help with whatever you may need, she is patient and kind. Susan made my experience with Public Storage easy and convenient. I recommend this location because of Susan and her great attitude while helping others.

Susan was fantastic and really helped us translate our online reservation into a location that worked even better for our needs. She was so kind and patient and really helped us tremendously. I looked al over locally and thought I would find a storage location that was better than Public Storage but after looking everywhere I am right back at Public Storage. The location, site, climate controlled facility, all met my needs perfectly.

The manager of this facility is outstanding --- She anticipated my needs and had suggestions about how to fill them, she made moving my belongings into a unit easy with her clear and helpful directions, and she was instrumental in resolving an enormous communication difficulty with the moving company. The unit is absolutely spotlessly clean, and the system for settling items in is orderly and easy to follow. Highly recommended!

Susan is very helpful!!

Hannah is a very helpful young woman am glad to have met her.

Absolutely a joke of a Place, Their employees are rude and have no knowledge of common sense. They charged me after I moved out because I was on auto pay and they did not allow me to dispute As they threaten me with a collection. I take that threat very serious so I was forced to pay for an entire month extra. Go anywhere else and don't allow these people to take avantage of us.

I am blown away with the excellent customer service at this facility. The manager Susa made my move effortless and she was extremely accommodating. I highly recommend the facility it is immaculately clean and close to everything!!! Definitely rent here for all your storage needs

Excellent facility, site manager (Susan) is very professional, friendly, helpful and knowledgeable about contract provisions and operation of the facility. The facility is clean and gates and elevators have never been a problem. Highly recommended.

Susan at Public storage was very helpful and welcoming! I really appreciate all the time she took to make sure I had everything I needed. She also made it so easy to check out of my storage unit. The facility was also very clean and secure.

Susan needs a raise, she is just Amazing. I want to thank you for having such an exceptional employee. Thank you

Great experience!

This location was very nice. Thanks Susan for all the hlep, will be back

Had the 5x5 storage unit for almost 3 years. Always had easy access to it and no problems.

Recently rented a storage unit from Public Storage Laguna Niguel and my experience during my rental was great. This location is quiet, clean and easily accessable. Susan and Irma has made my stay a wonderful experience. I would highly recommend this facility.

Susan was so friendly and helpful, I just wanted to say Thank you.

The process of renting a storage unit at Public Storage was a very smooth and easy experience. Irma was the manager who helped me out, and she was very professional, friendly, and flexible. The registration was quick and painless. Irma explained everything clearly, and she answered all of my questions and concerns. I would definitely recommend this company.

Definitely best customer service out of all the storages Ive had . Susan was very helpful professional and put a smile on my face. thank you Susan you are corporate material

I signed up with Irma who was great! She gave me a tour of the property and my unit and was very thorough at explaining everything and going through the paperwork! Property was clean and orderly! Great customer service and I was pleased with the outcome!

I'm not a big review person, however I wanted to share that I really appreciate the nice, polite customer service I receive, whenever I come into contact with Susan!! She's great! She can definitely turn a frown upside-down! 😊

Great customer service by Susan. Property is well managed, clean and flexible if you need to scale down or up.

I am using it and I am very happy. The person who works there is a very kind lady . Nice helpful and kind and always smiling. The units are clean.

Irma and Susan are awesome! Irma was very helpful with showing us the unit that we were interested in before we moved it. She answered all of our questions, was very knowledgeable and gave great advice. Irma helped to check us in and it could not have gone sooner. Both Susan and Irma were also very communicative, making sure we kept an open line of communication in the midst of a very busy move-in. Susan was very friendly and willing to help us when we were having issues working our lock. Great service and a great location!

Jonathan was extremely helpful in making my move efficient. The facility provides anything you need for your move as well.

Came in and Susan was a lot help got the boxes I needed would recommend her

Susan and Irma are awesome! I had a complex customer service issue and they.managed to resolve it quickly and professionally. Customer service is also top line.and these ladies know what they are doing.

Great work by Susan to satisfy what I needed. She's a problem solver!

Susan was most helpful and courteous. I have several storage facilities closer to my residence but I go here because of the excellent service she provides.

Susan was very helpful when showing me to my storage unit. I noticed right away how clean everything is. Probably the cleanest storage place I have ever used. Great hours and easy access. And definitely secure.

Very courteous and helpful with all aspects of service.Rashmi,was very accommodating.High recommendation.

This place is a great. . The manager is so kind... place is clean and really convenient

Susan it so pleasant to speak with, knowledgeable and reasonable when it comes to our business needs. Thank you Susan and we sincerely appreciate your efforts in all of our storage needs!

I would strongly recommend not renting a storage unit here. They are certainly underhanded and sneaky about raising rates. I was told that my rate should not go up and if it did it would be a small amount. They totally ripped me off and raised it way over what is fair this month. If they would have made the rate increase reasonable, I would have understood but they are greedy and just think people will pay their exorbitant rate increases. I will be cancelling my unit here and I don't recommend anyone to rent here unless they want to get excessive rate hikes and bad customer service. Stay away and rent elsewhere where they are not out to steal your hard earned money.

We have had numerous units at this location for over 10 years. We just downsized from one of the largest units to a small one. Susan, the manager, made the transition for us very easy. Susan is extremely helpful and is an experts freeing stuck keys in locks. She is the best!

It has been two years since II originally rented from Public Storage _ Laguna Niguel. It has been a pleasant experience and Susan who is the manager has been great in working with us along the way to maximize our use and her followup has been fantastic. Everytime we stop by, she greets us with a smile and is so customer centric in her approach. It is clean, a convenient location and safe and the company is professional in how they handle their business and engage their customers. Please see below my previous post which is consistent with the way I feel about them today. I rented my space in November 2016 and I have been most impressed with the customer service extended to me. In particular, Susan has been great in answering any questions, providing insights and always being helpful. She is a great ambassador for Public Storage as she is always professional, friendly, proactive and timely. She stays in touch inquiring our level of satisfaction and seeking feedback on how Public Storage can continue its high level of customer service. I have recommended this location to others and will continue to do so. It has been our first experience ever in renting a storage unit and it has been very positive because of people like Susan. T

Great service by Susan to get us set up and quickly into a unit! Thanks!

Irma is very knowledgeable and professional and is very helpful. The facility is clean and well maintained.

Year after Year, Susan provides excellent customer service....that's why i stay with PS

Susan the manager is professional and very helpful. I would recommend this facility to friends and family

My experience at the public storage on Cabot was exceptional. The property is very well maintained and their employee Jonathan was extremely helpful making the process very easy and hassle free.

Easy, helpful, and friendly check-in to our unit. Thank you so much Susan!

Susan was great. In and out quickly. No complaints. Highly recommend!

Fantastic property. I've used this storage facility for several years, and the convenience, front office professionalism, and competitive pricing are unbeatable. My teens accidentally broke my storage lock on one visit, & the manager, Susan, noticed it was broken, replaced the lock and called me to let me know! Highly recommend it!

Perfect storage and fair price

Susan was exemplary in her handling of this transaction and was friendly, and deserving of a raise!!!

Irma was great - fast, efficient and done!

Helpful and responsive customer service in resolving a matter with an out-of-state Public Storage location.

Stoped by to see adout pricing and Susan was very helpfull thanks

Thank you Susan for your help with the moving boxes and supplies.

Susan was great she help me get into a storage unit when I was running late and in a bad jam. She stayed late and help me get into a storage where most places this would’ve said we were already closed thanks again Susan

I would rate this place a 5 star and also 5 star to Susan such a great person and so thoughtful. I’ll probably be back here!

Irma was wonderful. She go above and beyond giving to us all the answers to our questions. Very professional and kind. She’s a 5 star costumer service.

Excellent service. Friendly service. Great pricing. Highly recommend this location to anyone. Special thanks to Susan, she’s awesome!

Great property lots of space Susan was very helpful and polite

This is the first time I felt obligated to change my review from 5 stars to 1 star. I've been a tenant for 8 years at this location and a PS customer for 4 decades. This location is horrible!!!! Don't rent here! This location is corporate-owned. The place is dirty, smells like something died, is NOT climate controlled (termostat to 80 degrees), and only ONE (1) dolly is available for the entire place! So this morning I get there and thought I was lucky cause there was cart. Unloaded everything onto the cart, went to elevator and greeted with a sign that it's out of order. Went to the office and Suzanne couldn't care less and received no suggestions, not even that stairs were available. So, pissed, I reloaded my car. I will be contacting corporate, not that they give a #&*%! Oh, ps. I found out that the County shut the elevators down. What does that tell you? This place is way overpriced too! Run away!

Very nice people at the front desk. Helpful. Clean facility.

This place is great! The staff is awesome. Susan and Irma. From the minute I walked in Susan was very helpful got me a unit quickly this place is always clean I would recommend it to everybody

Susan did and excellent job, very helpful and made the experience excellent. over the last 30 years rented my share of storage units and this was way better than my last place. recommend to anyone in the area

Just rented my 2nd unit at this location. The staff there (especially Susan) is super helpful and accommodating.

Very clean and great place for storage needs.

Susan is very nice and efficient. The area is always clean and it is easily accessable from all areas I have used them for more than 25 years. It is a pleasant experience.

Irma is Awesome! Such a great help with everything...sorry I am leaving, but I'll be back if I ever need a unit again.

Irma in the office was great and the property was great.

Thanks a lot for the great help! George and Ana were awesome!

George was super friendly and he made my check in very easy and fast. The property is clean and quiet. I highly recommend renting from this location!

Very Nice! Olga, and lizanne are great!!!

Good health in good services Irma much as gracias

Susan was incredibly helpful, professional and polite! Facility is impeccably well maintained.

Very clean. very professional .rates are very fair .and the scenery is beautiful.

Susan is a Woman who takes pride in assisting Public Storage Clients in all matters with a cheerful smile along with solutions. She is truly consummate professional.

This place is really great. Susan is incredibly helpful every time I visit. The facility is always clean, and as storage units go, I would rate this location 5 Stars. Thank you Susan.

We have been storing with this Public Storage location for many years. We have never had a single problem. Susan is very helpful and has helped us find just what we need every time we need to change sizes. We are very happy with the place and Susan.

Irma was great and helpful!

Irma was great and she showed us the very nice property. I would highly recommend you see Irma fantastic customer service.

The most amazing customer service! Best employee ever Irma! I really appreciate her going above and beyond my expectations of a storage facility. She is so pleasant and knowledgeable amazing !!!

How much TO store a regular CAR a month

I was in need of a 10'x20' storage unit (single car garage) to store my Corvette. I had purchased a new car and didn't have enough garage space at home. After calling several storage facilities, I found that Public Storage had exactly what I needed at a very reasonable price. Susan, the facility manager, made the whole process from quote to contract to moving into the unit an enjoyable experience. Whenever I visited the facility, she came out to say hello and always remembered my name. I was extremely happy with my whole experience at Public Storage and will not hesitate to use them again as future storage needs arise.

I've had my unit here for almost 3 years and I wouldn't go anywhere else. In that time I've had 2 separate units (needed a bigger one) and the transition was effortless thanks to The manager Susan. She's always happy and ready to help! Don't look anywhere else, get your storage unit here, today!!

Irma was reaññy helpful

Very nice facility, no problems. Susan was great and very helpful with getting me into a storage unit. $1 for your first month right now :D

Service above and beyond expectations! Friendly staff, easy access. This Public Storage has gone the extra mile for me in my time of need! Thanks again PS!

I went into this public storage needing receipts from 2014, and A was EXTREMELY helpful! If I could give 6 stars I would! He took over an hour out of his day to help me retrieve these receipts. It was a pretty tedious task, so I appreciate how well he handled it! He was professional, patient, and understanding, thank you so much A :)

I first met Miguel when I rented my unit in the Whatley location. He was very helpful and helped me feel comfortable with my belongings being at that location. He also spent time assisting me with the lock because I was struggling to figure it out. I recently went to the LN location to make a payment b/c it is close to my residence, and Miguel was there. I knew I knew him from somewhere but initially couldn't place from where. It then hit me that it was from the other store location. As usual, Miguel was very friendly when taking my payment. He represents Public Storage in a very positive manner. He is an asset to the organization!

THE BEST

Amazing customer service with Susan, always with a great attitude and knowledgeable

With Columbus Day slowing up mail, Susan from the Laguna Niguel office came to my rescue to take care of late charges since Uncle Sam could not deliver on time. Thank you Susan for your kindness, being so professional and prompt, and making me want to continue doing business at Public Storage. Today it is all about the people in business and Public Storage is fortunate enough to have Susan in Laguna Niguel

I needed a Storage facility that was Close to home was clean and well-kept . I have changed Storage units twice and in that time Susan made this transition very easy and convenient . They also offer boxes, tape & bubble wrap , they are a one stop shop and I find that very helpful . Thanks for all your help Susan

I rented from Public Storage on Mouton Pkwy in 2012-2013. The helpful manager, Susan, at the front desk was alway a pleasure to deal with. Today I was happy to see that Susan was now working the desk at the Cabot location. She made the rental of another unit fast and easy Thank you Susan for your Raving Fan service again. Larry.

Susan has been very helpful! Great service. Highly recommend

Steve was very helpful. He made the rental experience very simple. Also Steve was very polite.

I am a contractor who was looking for drive-up storage. I called public Storage and talked to Susan who was very helpful. I stopped in that day and Susan showed me a empty unit. she looked on the available units and found me a larger unit for only a few dollars more. The larger size was the best choice... Thanks Susan!!! I have had my storage unit for 4 months and things could not be better. Easy access into the yard, clean well kept and very friendly staff. If your looking for a storage facility this is a great one!!!!!

Very nice facility with easy access. Susan, the on site manager, made the whole process very easy.

Public storage is great,always clean, Olga is always very helpful!

Very clean place. People here are very nice and helpful. I've had service here for 4 years +.

Great location and very friendly and professional staff . My special thanks to Susan and Steve for all their help .

I have been a customer for over 1 1/2 years and all the time I have been there Susan has always been helpful and courteous when any issue arises. The facility is always clean and very easily accessible. Thank You Susan for the great customer service that you provide. It is much appreciated. Sincerely, Charles Steve Aviles

I have been renting with public storage for over a year and I'm always very happy with the cleanliness of the park. Susan is quite good at her job and keeping the customers happy and keeping the property clean and safe.

I love this public storage location! Jessica was very helpful. Right when my mom and I came in, she was there to help show us where our unit was and provide us with more boxes! She knows how to do her job very efficiently and you can tell that she enjoys doing it! 5 stars for jessica!

Excellent first time experience. Susan is the bst!

The people working there are so helpful and explain things very well. Susan was exceptional in helping me find the right size unit and helping me along the way. It was my first time renting a storage space and I had no idea what to expect. I highly recommend this location. Very thorough, clean and pleasant.

Went into the office to see about downsizing my unit. Susan was extremely helpful and found a unit just a few units down from my current one and we did the paperwork, she let me keep my current access code and lock and I made the switch the following day, saving $100 a month. Love the cleanliness and brightness of the units and easy accessibility.

To whom it may concern. Having owned and operated business of my own. I have to say that the people who work at the Public Storage in Laguna Niguel who very kind, informative and showed the kind of professional effort and expertise one comes to expect when doing business with any and all business's. I also want to give my compliments and thank Susan and Linda who if I still had my company's I would hire them with out delay as they know what working as a team means and takes. Please feel free to give this review to the C.E.O. or the board of director or any members of the board of Public Storage and take note that I am now referring any and all of my friends to your company. Keep up the good work girls and thanks again for helping me get all my belonging in a safe and secure storage unit. Yours truly, Joseph Nelson Cook II

Great Property! Susan was great, she answered all my questions and put my mind at ease during this stressful move. I highly recommend this storage facility!!

Great facility with the storage unit was more than I hoped for. Thank you Susan for all the assistance and your professionalism. If your in need of short or long term storage this is the place.

Robert B. who works there is very knowledgable and helpful. Excellent employee !!

Olga was engaging and thorough. Overall experience was quick and easy. Would recommend this facility to friends and family. Melody knauer

Great experience. the facility is very convenient, very easy access , very clean. and the temperature is good round the year. Olga is always there with her smile to help, in a very professional way.

Great experience! I needed a 10X24 storage unit right away. They had the best price by FAR, super clean unit with a very knowledgable and friendly staff. I will be recommending this facility to everyone.

Absolutely a pleasant experience from the first day until the last. Olga, the Manager was always so very friendly and helpful and represented Public Storage with two thumbs up. The later hours made it very easy to obtain our belongings. Thank you very much.

I came in just looking to see what was available with really no intention to make a decision that day. I was immediately greeted by their sales associate Sitara. She was friendly and took the time to go over pricing, give me a tour all the while never feeling pressured, just informed. It was such a smooth process and great price that I felt I didn't need to go anywhere else. It was because of her respectful demeanor and attitude that I went with Public Storage. Dom

I have been here for 3 years and I am very pleased with PS. Mini storage is all about convenience and this place provides everything you can ask for. Easy access in and out of the facility, gates always work, large elevators for inside storage and large open area for vehicles for outside storage, always extra clean and feels very safe. Inside temperature control is never too hot or too cold, office hours work for me, Olga is always there ready to help and provides really exceptional service both over the phone and in person. My 8x5 storage area is small but very tall. Got a ladder and left in the space so I could be as efficient as I could with the space I have. I have been to other facilities in the area and this is the best.

Excellent facility and service from Mike and Abdullah, thank you

Olga really helped us out. She looked-after my mom who is suffering from some memory problems, and really went the extra mile to help her with lost keys, downsizing to an appropriate-sized storage, etc. An unethical person would have let her spend all of her money on storage. I appreciate Olga and her efforts quite a bit. Thanks again for going beyond the call of duty and being a caring, thoughtful human being.

I have had a storage unit at this location for over 5 years and I have been very pleased with the customer service from Olga. It is very clean and safe with a great location to access the 5/405 freeway. Very often I will need to pick up materials at my unit after dark or very early in the morning and I feel safe there by myself.

Olga was a great help and very friendly. can't beat the price and convenience

I've been a customer here for a couple of years and have continually been provided exceptional customer service by Olga which is why I will continue to give my business to this location. Olga is extremely professional, responsive and thorough. There is a real comfort in the fact that she has your best interests in mind and really cares. Olga is an excellent representative for Public Storage and I will recommend and refer to this location specifically because of Olga. She definitely provides 5 Star Service.

I have been renting at the Laguna Niguel Public Storage location for 15 years now. This location is conveniently located and always easy to work with. It is well lite and always kept clean. Olga the office manager has been the best site manager I have worked with since I have been here. I think she deserves a raise. Anyway, I would recommend Public Storage to anyone. Thank you. Lisa C.:)

I would defenitely recomend this place to anybody who needs a storage. This place is really reasonable, clean and the staff members are really great Max

I would highly recommend this facility. It is very clean and convenient. Having moved from out of state, it was nice to have someone like Olga, the manager for my account, there to work with me. She is on top of things and has made my first Public Storage experience a very pleasant one. One that I would recommend to anyone.

For the Past 5 years Olga is the by far the best manager we have ever had!!!!

The property was clean and well maintained. We never had any issues while using this storage facility. The employees were always very courteous and helpful. We mostly dealt with Olga who was always very helpful and informative. She has a very pleasant personality and did her best to ensure we got the most for our money. Olga is a credit to your company.

I transferred to this Laguna Niguel location from one in costa mesa. I had been there for about four years. this location is SO much different and far better. it's got all the newest stuff and is surprisingly cheaper than all the other storage places I looked at! should've switched long ago. closer to where I live now. Ann is nice but Olga is the boombah! thanx Olga!

Public Storage Laguna Niguel is a first rate facility, the most well kept storage facility I have seen. The security is great and Olga and the facility representatives take good care of everyone. Friendly, professional and ready to help with your storage and moving needs. Dont hesitate to do business here, you will certainly be happy you did!

Great service. Nice staff, and every time I go there Olga helps me with all my questions and very friendly. Great location. Over all my best storage experience.

I have been a Customer of Public Storage for over 2 years now. Olga has been there the whole time and is one of the most friendly, helpful, knowledgeable and courteous employees that I have ever dealt with. She is so easy to work with, and is always very personable and always has such a positive and happy demeanor about her. I couldn't help being in a good mood after seeing her or talking with her. I went through some hard financial times throughout these last two years, and Olga always came through for me and helped me keep my Storage so I wouldn't have lost everything. She knew the difficulty that I had gone through, and always was such a joy and upbeat person which meant the World to me. I would definately recommend Public Storage, especially Laguna Niguel's location, and 110% refer anyone to deal with Olga. She really knows her job and does it extremely well! Thank you very much Olga. Best Always, Joe Milas

Exceptional service! Olga the lady who helped us and was so and accommodating, friendly and had wonderful customer service. After seaching everywhere for decent storage rates, of course public storage came through for us. Cant beat 50% off!! The unit we rented was a perfect fit, with easy access for moving our things. Thanks Olga for your help with my wife Cynthia and I and for making our move a little easier :)