Alana was so extremely helpful on the phone with getting me all setup on a unit. She explained everything thoroughly and easy to understand. 10/10 customer service. I called two other storage units near me and I did not have anywhere near the experience I had when I called and Alana answered! I am glad she answered and it was an easy decision to move forward!
Very easy process to store goods and valuables. Cannot thank the front office enough for their help and assistance.
Great online process and blue tooth keypads with app use is awesome.
Cindy at the Brookline facility is GREAT!!!!
She made all the difference.
So far the experience was great and Cindy was very helpful, knowledgeable and very friendly.
Great service and very friendly and efficient, Cindy was fantastic with knowledge and service
What an awesome experience with Oreo on the phone the day I signed my online rental agreement! She answered my questions, was patient, kind and knowledgeable! The next day at the viewing of the property Cindy was also awesome and knowledgeable. On move in day, Law, was very helpful in ensuring we had a cart and knew about the locks! The Aliso Viejo storage on Brookline has amazing staff!
Public storage in aliso viejos , they're awesome there , cindy and law have helped me a lot over the years.
Best place for anyone to store
Cindy and Law were fantastic, they run the property extremely well, very clean and have guided me through the entire process.
Thank you guys!!!!
Extremely well maintained and clean storage facility. Cindy was extremely friendly and helpful with our needs. Thank you so much for being professional and helpful!
Law was professional, informative and kind. Everything was explained in detail and alternative sizes were offered with ease. It was a very pleasant experience at a time when everything was new.
Excellent experience working with Cindy, very helpful and attentive!!
Cindy is awesome. Facility was always clean and functional.
Ayla is amazing . Very helpful and caring about clients concerns. I have been over 7 years with this location and Ayla has helped me many many times and saving me time and energy. Also Cindy is great and very helpful. She is also very good listener and great communicator. I’m very happy with their service.
Public Storage is running a predatory bait-and-switch scheme that every consumer in Orange County needs to hear about. Their business model is built on the cynical assumption that once your life is locked behind their doors, you are a captive paycheck they can bleed dry at will. My experience at their Aliso Viejo location was nothing short of financial harassment. In February 2025, I secured a $105/month rate for a 10x7.5 unit. Within a mere 12 months, this company attempted to gouge me with a 96% rent increase, skyrocketing my monthly cost to $206. When I demanded accountability, the Regional Manager, Liz Ann, dropped the mask of "customer service" and delivered a cold ultimatum: "either pay up or move." She cited high occupancy as a justification for exploitation, banking on the fact that moving is a massive inconvenience.
Do not fall for their low introductory rates! They attract you with a fair price, only to aggressively "assess" you once your items are stored. It is a shifty, transparently exploitative practice designed to trap the unwary. I refused to be a victim. I moved less than five miles away to an Extra Storage in Irvine, where I secured a larger 10x8 unit for just $96/month—and unlike the unresponsive management at Public Storage, they were willing to negotiate a fair, prepaid twelve-month lease. There are plenty of storage companies in OC that operate with integrity and transparency. Public Storage is not one of them. Avoid this company at all costs.
The Team at Public Storage at 41 Brookline in Aliso Viejo are always helpful, and customer friendly. The place is kept clean and secure. I am happy to use them. Thank you.
Great service! Quick and easy setup! Very friendly! Recommend!
The facility is clean and safe. I recommend this place. 🤙
Guy was the best. Very helpful and kind
Cindy was a phenomenal support and answered all my questions. Public Storage support contact gave me a slight issue, however Cindy more than made up for it
I just wrote a raving review of this place and it's employees, now let me adjust that based on what just happened. I went in last week to see if I could move spaces of the same size so that I could have my two spaces be next to each other, which was going from the 1st floor to the 3rd floor. Both climate controlled. Less convenient for most I would guess but more so for me. So I assumed that the spaces should be priced about the same. In fact when changing spaces the guy that helped me said I was getting a little money back, which led me to believe it was actually cheaper, which I assumed was because it was on the 3rd floor. Shame on me for assuming I guess, but it turns out to have been a $90 (or 28%) increase for this space alone...of the same size. That really seems like something the person who was helping me should have mentioned. Coincidentally, my other space, which I did not change, just happened to almost simultaneously increase in price by $64 (up by 23%), giving me a grand total increase in price of about 48%...within one week. That's insane. The people might be nice but you're going to get screwed on the back end I guess. Do yourself a favor and find a place with a lease.
Acknowledgment of Eric’s Assistance
Dear PiblicStorage
I’d like to acknowledge Eric for his excellent in-person explanation, which greatly improved our understanding of the matter. His assistance was highly valued.
Sincerely,
Daniel Chlebowski
Eric and Cindy were exceptionally kind and helpful. Eric helped me take care of what I needed quickly and with zero headache. It’s getting more rare to find people who really do genuinely care about and take pride in what they do, and I can say with confidence that these two (and from what I understand the rest of the staff as well) really do. Cindy was out and about checking every unit for locks and/or problems, which gives me confidence that my stuff is safe and taken care of. Thanks again for your awesome service!
Cindy is truly amazing. She made sure I had all the information I needed and made my move in go smoothly. I would recommend
Wonderful service A+ very thorough great experience
Great customer service very friendly and helpful. Clean facility and efficient and easy signup!
Easy to rent online convince with app awesome experience with Cindy
We had a great experience! My mother and I had concerns but they were immediately addressed inside the property office. Great customer service!
I have used a lot of storage spaces, but the team at 41 Brookline in Aliso Viejo are exceptional! Last week I was alone and needed an extra hand, Scott volunteered to help me immediately. I was so impressed with him and his demeanor and helpfulness. I highly recommend this place and the team they have.
The Public Storage as 41 Brookline is great! Cindy was an amazing help - couldn’t have asked for a better experience for a first time storage user. The property is very secure, clean, and easy to navigate.
Cindy at Public Storage provide EXTRAORDINARY customer service, made what was a hectic “human experience” an absolute blessing. Her Professionalism, product knowledge and genuine compassion made our experience wonderful. Thank you and God bless you Cindy. 5-Star service from a 5-Star Public Storage specialist. We highly recommended this location! 🌟🌟🌟🌟🌟
Great service from Cindy very clean property explained well
Cindy was amazing, great service and stoked on the storage unit!
Law is very efficient and friendly. The property is well maintained and neat.
Moved items into Public Storage. Relocated to easier access unit. Cindy made that transition very easy. Glad I have Hector to pack and unpack.
Thank you.
Cindy is fabulous!!! She made everything super easy!!! Excellent Service!
Great service! The best public storage. Cindy very helpful and friendly!
Cindy extremely helpful. Great experience.
Awesome customer service really love it here highly recommend
great experience at public storage!
Cindy is a true credit to your company. Total 5 star service. She is kind, helpful and professional!
On time, easy to deal with, walked me thru opening tricky lock, I can be very difficult, she made it very easy
Needed storage! Walked in and met Cindy and she rocked my world!
Easy and painless - she is awesome - Thx for the help!
Cindy provide a great customer service and this public storage is fantastic and convenient. I'll recommend it and will use it again in the future.
My recent experience making changes to my storage unit on short notice was phenomenal. Ayla was incredibly helpful multiple times throughout the transition. I couldn't ask for more from a storage facility.
manager was NOT there for over an hour, during working hours. i could NOT get into my unit after already making a reservation and paying online. terrible customer service.
Loop you in with relatively competitive prices, then increase your rate every 6 months expecting customers to not want to bother with moving their storage. My new rate beginning 02/01 will be nearly double my initial rate with all the increases and on their site today they offer the same space for 25% below what they are charging me. This isn't how you foster customer loyalty. Buyer beware.
The site “manager” had very poor customer service, passive aggressive with my mother and I. I rented a unit on the phone in haste, inquired less than 12hours later regarding honoring online pricing and I was met with ignorance. I emailed the district manager, Lizette with no response. I followed up with a call, and still no response. I went back to the site to be once again redirected. Please dont waste your time or money here. We will be terminating our monthly to move elsewhere.
This location is always clean. Ayla is helpful and professional.
I’m very grateful for Deedee being here at the right time and helping me so much with my rental. She is so helpful, patient and professional.
Not enough carts for three story storage building.
Very clean building, great area, fantastic location. Friendly staff.
Jonathan was awesome big happy smile, great energy and managed to get me rented quick and easy
Jonathan was very helpful with all my storage needs
If you’re good with no human interaction and figuring it out on your own - this is the place for you.
If, on the other hand, you’d like to be able to ask a question of a person, or get some help from a person - go somewhere else.
Excellent experience, and the staff I've interacted with Ayla and Christian have been extremely supportive and kind! Highly recommended :)
Very clean property and storage units, quiet and safe area “Sheriff Station” located just up the road. I highly recommend. Staff are polite, very informative, prompt and helpful when addressing any questions of concerns. Christian helped me obtain my storage space, so if you’re looking for a great place to rent a storage unit stop in here and ask for Christian.
Brieanna at front desk was great ! Greeted me with a happy attitude and smile on her face. Strongly recommend renting at this location because of the staff here like her !
The manager is so professional. One of her coworkers had a falling accident. She took control of the situation and continued to provide excellent customer service. The units are a little pricey in comparison to other Public Storage facilities. I guess this is what we tolerate for the area and safety.
Great experience all around. Cheers to whomever hired Gris———-!
Ayla provided quick and friendly service. Everything was explained clearly and any questions were promptly answered. Overall great experience.
Super friendly and professional service at this location! Big shout out to Brianna for the excellent service!!
I have had a 5x10 sized unit and in the span of less than a year and a half, the price has gone up from $143 (for 5 months) to $199 and now to $229. I called to ask if I can have my rate frozen at $199 because it was absurd and basically highway robbery to raise it that much in such a short amount of time. Nope sorry - it's $229 now. On the same token though, they are currently advertising online for the same space size for $147/month. So beware - Your price will go up within 6 months and then again every 6-8 months after that.
Their only suggestion was that I could move my entire unit to another unit on property to get the $147/month rate...because that makes perfect logical sense and not a complete waste of their customer's time and money. Eff you very much, I'll take my business elsewhere. That said, if you don't want to be legally robbed - don't rent space from them.
Lee was excellent helping me get setup!
Great customer service! Love this location. I needed a bigger space and am so happy with the easy setup! Lee was very friendly and helped us transfer right before next months payment. Very easy and happy with this location!
Nice place and great service!!
I have had a great experience at this public storage for the past 4 years. Recently I needed work done to the door and Lee helped me right away by examining the problem and putting in a work order. In the process I was informed I could move to a bigger space for less because there was a promotion. Excellent customer service and clean, safe facility.
Very helpful and precise and good attitude good personality and his name is Lee thank you
Lee was very helpful in showing me a few spaces which then I rented one. Thanks, John
We reserved a storage unit online and went to the location to check it out. Jonathan was there to help us. He showed us the unit and explained the rental process, including the benefits of using the app. The location was clean and secure, and we were impressed. Jonathan walked us through the rental process, and we were done in a few minutes. He made the rental process easy and was kind and professional throughout.
Ayla was fantastic and very helpful. She answered all my questions and went the extra distance. Highly recommend.
The worst place to have a storage. Not only their hours aren't convenient, their management inept, their prices are ridiculous. When I rented a 10X15 space a year and a half ago, the rate was $167 per month. They keep jacking up the price without any notice. Now I see that they've raised my rate, for the same SECOND FLOOR space, to $387! Obviously, I'm looking for a new storage facility.
I use storage facilities on a regular basis and have always had a wonderful experience with the Public Storage Aliso Viejo location. This property is clean, safe, and very convenient. The staff has always been very helpful, friendly and knowledgeable. I really appreciate the time Ayla, the property manager, took to explain my different options and swiftly checked me in to my unit. I will always recommend this property to anyone who is looking for a storage unit to rent.
Lee is a great guy, excellent service and extremely helpful, very patient and professional, I highly recommend his 5 star services.
Very very helpful manager! He got me the best deal which was the need of the hour. Highly recommended 🙏
great check in. great customer service
The Public Storage company staff are very friendly and helpful any time you need support. It has been a great option for storing my items. If someone is looking for a place for storage, I will definitely share their business info with my job and friends.
Nice facility. Ayla is very helpful, friendly, and professional.
Lee Wilson was very helpful, friendly, and informative.
Jara is very helpful & friendly both on the phone & in person. She has an excellent customer service skills so I end up closing the deal with her and will rent a unit at the Aliso Viejo facility.
Ayla's customer service and professionalism made choosing this location an easy decision. Make sure to ask for her if you need help because she crushed it. Plus her phone etiquette is top tier. Go Ayla
Super clean, secure facility. Had to empty a storage unit and Ayla was literally wonderful. So helpful, thorough and professional. Would highly recommend.
Everything was very clean, and Ayla was super helpful!
This company will continually ramp your charges without providing sufficient notice. It has increased by nearly 100% since I signed on and never required a signature. Go with a better option in the area.
Note: I have had no issues with staff. Each employee has been polite and respectful. It's the company behind them that deserves 0 Stars.
This facility is great but I am royally angry about this company's business practices. I have rented for only 4 months and I just received notice that they're raising my rate 25%! I highly suggest finding a local storage place that will promise you a fixed rate for a duration (ideally 12mo) of time.
Open on holidays which is convenient
Holy cow! Another increase! An annual event apparently which translates into over $50+ w/insurance like last year. I guess this is a wake up call. If I am not using it, I am losing it. Time to shed myself of Public Storage.